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Mobile Banking

Customer Experience Mobile Documentation
Mobile Remote Deposit Capture
This document contains UX flows and wireframes based on the initial discovery phase of the project.
Note: This document is best printed at 11x17 or viewed on screen.

Date: Fri Jul 12 2013

Version: 12.2.3

2

Table of Contents
High level flows

3

Enrollment Flow

4

Check Deposit (main flow – happy path)

5

Photo Tips & Help

6

Account Selector, Amount Keypad

7

Error & Messaging Screens

8

Orientation Sensor and Control

9

Command Account Disclosure Presentation

10

High level flows - Android Native Pages

11

Android Native Screens

12

Android Native Menu

13

iPhone ATM/Locations Screens

14

Servicing App Screens

15

Change Log

16

Customer Experience
Mobile Documentation

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

DATE

Fri Jul 12 2013

SCREEN

Table of Contents

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

VERSION

12.2.3

3

High level flows
1.0.2 – Native Sign On
User logs in with user
name and password

First Time
or don't
show
chosen

4.0 – Accounts
Check
Eligibility by
ZIP

13.3 – Help

User selects deposit
check from footer nav
or menu

Take Photo

13.1.2.1 – Photo Tips
Yes

photo tips layer above
camera screen

NO
close – don't show again

if ZIP is Eligible
show MRDC Nav

13.1.2 – Photograph
Front
13.1 – Check Deposit

User takes picture

13.0.1 – Error
– system not available
– user blocked (fraud, etc.)
– limits reached/exceeded
– other TBD

13.0 – Initialization / Loading
– check for MRDC features / issues
not loaded at login

Enter amount

NOTE: This will be presented as a
screen for iPhone and background
processing for Android.

13.0.2 – Up Sell
Customer is eligible based
on state, but needs correct
account pack

Select Account >
(slider: shows avail
limit by acct)

13.1.3 – Preview Front

13.1.6 – Photo Tips

Use / Retake

(layer available from all
camera and deposit
form pages)

Photo check >
(after taken images
show here)

Eligible –
incorrect
account pack

13.1.9 – check deposit
screen with bank
error (re–enter
amount)
User has
enrolled

13.1.1 –
Account
Selector

YES

Continue

Major version of T&Cs
must be accespted

13.11 check
processing

13.1.01 – Uploading
Images Layer

13.1.4 – Photograph
Back

(layer is presented above
deposit form while checks
are being uploaded)

User takes picture

13.1.5 – Preview Back
Use / Retake

NO

13.1.8 – Error / Photo Tips

13.0.3 – T&Cs

continue

error with photo tips

User accepts T&Cs
NO

NO

(recoverable return with error)

Note: check processing screen is 13.11

13.2 – Confirm
Deposit
Mitek
Accepted

YES

Bank
Accepted

Check has
hold?

NO
(unrecoverable)

YES

13.1.7 – Unrecoverable Error

13.1.10 – Hold

– system not available
– user blocked (fraud, etc.)
– Display any error or failure with solution.

Customer Experience
Mobile Documentation

YES

Check has hold

NO

continue

[cxl] [continue]

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

DATE

Fri Jul 12 2013

SCREEN

High level flows

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

VERSION

12.2.3

4

Enrollment Flow
Native Sign•On

APP_IP_1.0.2

Accounts

MRDC Initialization Error

APP_IP_4.0
MRDC Initialization (iPhone only)

Sign Off

Mobile Banking
Accounts
Username

Online Username
$10,008.00

CHKB*

$2,011.01

Sign On

SAVA*

$5,100.25

Security Guarantee

VISA*

$750.98

Password

Online Password

Sign Off

B

Note: For Android MRDC
initialization will be
background processing
with no screen/activity
displayed.

Mobile Deposit

CHKA*

APP_IP_13.0

B

A

APP_IP_13.0.1

E

Alert (or error) message.
- System not available
- User blocked (fraud, etc.)
- Limits reached on all accounts
- OS or Hardware not supported

non-recoverable
error conditions

<must include solution in message>

* Balance Information

View Accounts

Quick Guide

Privacy Policy

Accounts
Accounts

ATMs/Locations

Accounts
Accounts

ATMs/Locations

Mobile Deposit

Accounts

ATMs/Locations

Accounts

Mobile Deposit

ATMs/Locations

Mobile Deposit

A

Menu Expanded

ANNOTATIONS

APP_IP_4.0a
MRDC Terms & Conditions

A If customer is eligible by ZIP (during limited
rollout phase) show MRDC navigation,
including menu option.
NOTE: Transfers, Bill Pay, and Utilities menu
items are not affected by this project. Only the
addition of the Deposit Check button.

Sign Off

Mobile Banking Menu
Accounts

A

Mobile Deposit

View Accounts

Deposit Check

CHKA

MRDC Up Sell

Mobile Deposit Terms & Conditions

APP_IP_13.0.2

$10,008.00

Transfers

B Initialization processing completes the following
checks, if not completed at sign-on (no screen
is displayed:
• Check for system availability
• Check for eligibility
• Check for enrollment
A screen will be displayed for iPhone,
background processing with a loading spinner
over the accounts page will be presented for
Android.

CHKB

<final content TBD - see copy deck for additional
details>

Sign Off

$2,011.01

Between My
Accounts

Send & Receive
Money

SAVA

$5,100.25

Bill Pay
VISA

$750.98

Make a Payment

View Payments

Wells Fargo Mobile Deposit

Settings

No eligible account

User is
enrolled

You don’t have an account that’s eligible for the
Wells Fargo Mobile Deposit service.

NO
Major version of T&Cs
must be accespted

Quick Guide

YES
C Initialization error will not allow user to proceed
to MRDC. These include system not available,
user blocked for fraud and all limits reached on
all accounts. error matrix will define conditions
and content for all errors.

Lorem ipsum dolor sit amet consectateur nonummy
lorenzino. Interdum volgus videt, est ubi peccat. Si
veteres ita miratur laudatque poetas, ut nihil
anteferat, nihil illis comparet, errat. Si quaedam
nimis antique, si peraque dure dicere credit eos,
ignave multa fatetur, et sapit et mecum facit et Iova

Mobile Deposit

For more information, please call us at
1-800-869-3557, 24 hours a day, 7 days a week.
ATMs/Locations

Sign Off

User is
eligible

Eligible - incorrect
account pack

APP_IP_13.0.3

Continue to:

laudatque poetas, ut nihil anteferat, nihil illis
comparet, errat. Si quaedam nimis antique, si
peraque dure dicere credit eos, ignave multa
fatetur,

Decline

D

Agree

Accounts
Accounts
Accounts

ATMs/Locations

Mobile Deposit

Accounts

ATMs/Locations

Mobile Deposit

D Upon acceptance Alerts will send email with
welcome info to the primary email address.
Accounts

E See error matrix for details, some instances
may display error rather than alert icon.

Customer Experience
Mobile Documentation

ATMs/Locations

Continue to:

Mobile Deposit

Check Deposit flow

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

DATE

Fri Jul 12 2013

SCREEN

Enrollment Flow

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

VERSION

12.2.3

5

Check Deposit (main flow – happy path)
Continued from: User Select • Mobile Deposit
MRDC Check Deposit Form (default)

APP_IP_13.1

MRDC Check Deposit Form (acct/ amt filled)

Sign Off

Mobile Deposit

APP_IP_13.1a

Sign Off

Help

Mobile Deposit

E

Deposit cutoff time 6:00 pm Pacific Time

MRDC Photograph Front with help

APP_IP_13.1.2.1

MRDC Photograph Front

D

Photo Tips

Cancel

Cancel

Photo Photo
Tips Tips

Funds are available on the next business day after
the day of your deposit.

CHKA

For best results

Image of Check Front

CHKA

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

Amount

Deposit To

$

Retake

Photo Tips

Use

Amount

Take Photo

Image of Check Front

Take Photo of Front of Check

Review Photo of Front of Check

• Place check on dark colored surface that’s well
lit

$ 125.22

Check

Image of Check Front

• Fit all 4 corners in guides

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

Don't Show Again

Close

Take Photo of Front of Check
Check

APP_IP_13.1.3

Help

• Position camera directly over check (not angled)
A

MRDC Preview Front

Deposit cutoff time 6:00 pm Pacific Time

Funds are available on the next business day after
the day of your deposit.

Deposit To

APP_IP_13.1.2

Front

$

Back

Take Photo
C

Photo Tips

Photo Tips

Cancel

Accounts

ATMs/Locations

Deposit

B

Cancel

Accounts

Mobile Deposit

Deposit

ATMs/Locations

Mobile Deposit

E
F

F
MRDC Photograph Back

APP_IP_13.1.4

Cancel

Photo Tips

MRDC Preview Back

Photo Tips

APP_IP_13.1.5

Retake

Uploading Check Images layer

APP_IP_13.1.01

Mobile Deposit

Help

Mobile Deposit

Help

Deposit cutoff time 6:00 pm Pacific Time

Image of Check Back

APP_IP_13.1c

Help

Mobile Deposit

Deposit To

Take Photo of Back of Check
ANNOTATIONS
A Account is pre-selected with the first eligible account
in the users list.
B Deposit button is disabled until form is complete.
C Photo tips will show each time the user opens the
camera unless they have selected Don't Show Again.
Either button will close the photo tips layer.
D Cancel at any point will clear form of all data and
return user to 13.1.
E Selecting Help, WF Accounts, ATMs will present a
warning that all data will be cleared (see messages).
All data will be cleared in this webview, returning will
present a blank 13.1 screen.

Customer Experience
Mobile Documentation

Review Photo of Back of Check
F Once checks are uploaded layer will be removed and
user will see completed deposit screen. If images are
not successfully uploaded rephotograph images error
message 13.1.8 will be presented.
G Upon successful processing Alerts will send a
confirmation email with redacted check images.
H Deposit Anther Check will clear form of all data and
return user to 13.1.

Check
Check

Help

Mobile Deposit
Help
Deposit successful on 12/31/11 at 5:59 pm PT

Deposit cut•off time 6:00 pm Pacific Time
CHKA

Amount

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

$ 125.22

Don’t close your Wells Fargo app
until the process is complete.

$ 125.22

Check
Check

Front


$

Back

Photo Tips

Cancel
Cancel

ATMs/Locations

Deposit
Deposit

Mobile Deposit

D

Accounts

Cancel
Cancel

Mobile Deposit

Accounts

Deposit

ATMs/Locations

G

I View Accounts will navigate user to Account
Summary.

Mitek
Processing

Continued to:
13.1.8 any user
recoverable Mitek error

fail returns with error

pass

Bank
Processing

Amount

$125.22

Confirmation Code

123456

2. Securely store your check for 5 days after
deposit, then destroy it
Keep your check in a secure place until you
destroy it. You should keep it for 5 days after
deposit. This provides sufficient time in case the
original item is required for any reason.
Remember to destroy your check in a secure
manner after 5 days.

Mobile Deposit

unsuccessful upload returns with error

CHKA

What to do with your mobile deposited check
1. Write these words on the front of your
check:
"Mobile deposit on DATE” (where DATE is the
full date you deposited the check by Mobile
Deposit)

Deposit

ATMs/Locations

Deposited To

A receipt has been sent to your primary email
address and your online banking secure mailbox.

Photo Tips

Photo Tips
Photo Tips

Accounts

Sign Off

Processing Check Images

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

until the process is complete.
Back

Sign Off

Deposit To

CHKA

Amount

APP_IP_13.2

Confirmation

Deposit To

Front $
Take Photo

MRDC Confirm Deposit

Deposit cutoff time 6:00 pm Pacific Time
Funds are available on the next business day after
the day of your deposit.

Amount
$ 125.22
Amount
125.22
Don’t close$your
Wells Fargo app

APP_IP_13.1.11

Mobile Deposit

Deposit
cut•off time
pm Pacific
Time
Funds
are available
on6:00
the next
business
day after
the day of your deposit.
CHKA
Deposit To
Today's
CHKA deposit limit = $1,000.00
30-day
Today'sdeposit
depositlimit
limit==$3,000.00
$1,000.00
30-day deposit limit = $3,000.00

MRDC Check Processing

Sign Off

Sign Off

Use

Uploading Check Images

Image of Check Back

MRDC Check Deposit Form (complete)

You can find more information about secure check
storage, retention, and destruction guidelines at
wellsfargo.com/mobiledeposit on your computer.

pass

fail returns with error
H

Continued to:
13.1.8 any user
recoverable Mitek error

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

SCREEN

Check Deposit (main flow – happy path)

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

I
Continued to:
13.1.9 any user
recoverable Bank error
DATE
Fri Jul 12 2013

VERSION

12.2.3

Deposit Another Check
View Accounts

6

Photo Tips & Help
Continued from:
User Select •
Photo Tips (form mode)

MRDC Photo tips (form mode)

Continued from:
User Select •
Photo Tips (camera mode)

APP_IP_13.1.6

MRDC Photo tips (camera mode)

Sign Off

A

Cancel

Photo Tips

A Per Android Interaction Design Standards. There
should be no "Back" button in the android app. The
Android masthead should be displayed as follows for
all cases.

APP_IP_13.3

Back

Sign Off

Sign Off

Help

Deposit Check

ANNOTATIONS

MRDC Help

APP_IP_13.1.6

Photo Tips

Photo Tips

Mobile Deposit

Continued from:
User Select • Help

Mobile Deposit Help

Deposit Activity

Overview
Deposit cut•off time 6:00 pm Pacific Time

What To Do with Your Check

For best results

Image of Check Front

For best results

CHKA

Deposit
To camera
Today'sdirectly
deposit limit
= $1,000.00
• Position
over
check (not
30-day
deposit
limit
=
$3,000.00
angled)

• Position camera directly over check (not angled)

• Fit all 4 corners in guides
Amount
$ 125.22
• Place check on dark colored surface
that’s well lit

• Place check on dark colored surface that’s well
lit

Check

Take Photo

Photo Tips

• Fit all 4 corners in guides

When Is My Deposit Available?
Cutoff Times

Close

Close

Take Photo of Front of Check

Front

$

Back

Contact Us
Terms & Conditions

Photo Tips

Cancel

Accounts

Deposit

ATMs/Locations

Deposit Check

Mobile Deposit

Help • Overview Slider

APP_IP_13.3.1

Back

Sign Off

Mobile Deposit Help - Overview

Accounts

Help • What to do with your check Slider

APP_IP_13.3.2

Back

Sign Off

Mobile Deposit Help -

Help • Photo Tips Slider

APP_IP_13.3.3

Back

Sign Off

Mobile Deposit Help - Photo Tips

1. Select the account to use for your deposit.
2. Enter your check’s amount.
3. Take a photo of the front and back of your
endorsed check.
4. Submit your deposit.
Mobile Deposit is easy to use, accurate, and secure.
For enhanced security, check images are not stored on
your phone.

ATMs/Locations

Mobile Deposit

1. Write these words on the front of your
check:
"Mobile deposit on DATE” (where DATE is the
full date you deposited the check by Mobile
Deposit)
2. Securely store your check for 5 days after
deposit, then destroy it
Keep your check in a secure place until you
destroy it. You should keep it for 5 days after
deposit. This provides sufficient time in case the
original item is required for any reason.
Remember to destroy your check in a secure
manner after 5 days.

Accounts

ATMs/Locations

Mobile Deposit Help -

For best results
• Position camera directly over check
(not angled)
• Fit all 4 corners in guides
• Place check on dark colored surface that’s
well lit

Mobile Deposit

ATMs/Locations

Mobile Deposit

Back

You will know that your deposit amount is available
when the amount appears in your available
balance.

A deposit is held (or a hold is applied) when funds
are posted to your account but are not immediately
available to cover debits or withdrawals. Common
reasons include:
• Large deposit amount
• Frequent overdrafts
• Deposited check returned unpaid
• Indications a deposited check may not be paid

Customer Experience
Mobile Documentation

Help • Contact Us Slider

APP_IP_13.3.6

Back

Sign Off

Mobile Deposit Help - Contact Us

Deposits made

Funds are available

Before 6 pm Pacific
Time business days

On the next day after the
day of your deposit

After 6 pm Pacific
Time business days

On the 2nd business day
after the day of your
deposit

Non-business days

On the 2nd business day
after the day of your
deposit

Business days are Monday through Friday except
holidays.
Mobile deposited funds are available on the next
business day after the day of your deposit, unless
a hold is applied. If a hold is applied, you’ll be
notified.
For example, funds deposited on Monday before 6
pm Pacific Time will be made available to your
account on Tuesday. Funds deposited on Monday
after 6 pm will be made available to your account
on Wednesday.

Help • T&Cs Slider

ATMs/Locations

Mobile Banking technical assistance
1-866-863-6762
24 hours a day, 7 days a week

Wells Fargo Mobile Deposit
Lorem ipsum dolor sit amet consectateur nonummy
lorenzino. Interdum volgus videt, est ubi peccat. Si
veteres ita miratur laudatque poetas, ut nihil
anteferat, nihil illis comparet, errat. Si quaedam
nimis antique, si peraque dure dicere credit eos,
ignave multa fatetur, et sapit et mecum facit et Iova
-sectateur nonummy lorenzino. Interdum volgus
videt, est ubi peccat. Si veteres ita miratur

Wells Fargo customer service
1-800-869-3557
24 hours a day, 7 days a week
Online Banking & Bill Pay
1-800-956-4442
24 hours a day, 7 days a week

laudatque poetas, ut nihil anteferat, nihil illis
comparet, errat. Si quaedam nimis antique, si
peraque dure dicere credit eos, ignave multa
fatetur, et sapit et mecum facit et Iova iudicat
aequo.

Mobile Deposit assistance
1-866-863-6762
24 hours a day, 7 days a week
Wealth Management Group clients
1-877-646-8560
24 hours a day, 7 days a week
To report online fraud
1-866-867-5568
24 hours a day, 7 days a week

Accounts

TDD for customers with hearing impairments
1-800-877-4833
24 hours a day, 7 days a week

Mobile Deposit

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

SCREEN

Photo Tips & Help

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

Sign Off

Mobile Deposit Help - Terms & Conditions

Mobile Deposit

PROJECT

APP_IP_13.3.7

Back

For technical help via Twitter
Tweet us @Ask_WellsFargo
Accounts

ATMs/Locations

Sign Off

Deposit Cutoff Times

Status in Account Activity
You can view the status of your deposit in the
Account Activity for the appropriate account.

Accounts

APP_IP_13.3.5

Mobile Deposit Help -

Hold notifications
When a hold is applied on any portion of your
deposit, you will receive a notification that provides
details on the amount held and when it will be
available.

Accounts

Mobile Deposit

Help • Cut Off Times Slider

Sign Off

Mobile deposited funds are available on the next
business day after you deposited them, unless a
hold is applied. If a hold is applied, you’ll be
notified.

Here’s what you should do with your mobile
deposited check:

You can find more information about secure check
storage, retention, and destruction guidelines at
wellsfargo.com/mobiledeposit on your computer.

Accounts

Back

APP_IP_13.3.4

When Is My Deposit Available?

What To Do with Your Check
Mobile banking is now much easier. With Mobile
Deposit you can use your phone’s camera to deposit
checks anytime, anywhere. Simply:

Help • Is My Deposit Available? Slider

ATMs/Locations

Accounts

ATMs/Locations

DATE

Mobile Deposit

VERSION

Fri Jul 12 2013
12.2.3

ATMs/Locations

Mobile Deposit

7

Account Selector, Amount Keypad

Continued from:
13.1 Select Account

MRDC Select Account Slider

Continued from:
13.1 Select Amount

APP_IP_13.1.1

Back

MRDC Check Deposit Form (iOS amount keypad)

Sign Off

Back

APP_IP_13.1b

Sign Off

Select Account
Limits below apply only to Mobile Deposit.

Mobile Deposit
Deposit cutoff time 6:00 pm Pacific Time

CHKA
A

Help

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

CHKA

Deposit To

CHKB
Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

SAVA
Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

Amount

$

Check

Take Photo

B
MRDC Check Deposit Form (Android amount keypad)

C

1

2

3

.

ABC

DEF

4

5

6

JKL

MNO

Photo
GHI Tips

7
PQRS
Accounts

ATMs/Locations

Mobile Deposit

Cancel
8

APP_AN_13.1b

D

Deposit
9

TUV

WXYZ

0
Accounts

ATMs/Locations

Mobile Deposit

ANNOTATIONS
A When user selects Account, all eligible accounts are shown. The currently selected
account is indicated with a checkmark. See messaging section for accounts that have
reached or exceeded the limits.
B When a user selects Amount, the numeric key pad is presented.
C Keypad for iOS devices: The decimal should be automatically presented so the user
does not need to enter them.
D Keypad for Android devices: The decimal is input by the user as the JS does not support
automatic decimal placement.
Note: On devices prior to OS 2.2 the standard keypad will be presented.

Customer Experience
Mobile Documentation

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

DATE

Fri Jul 12 2013

SCREEN

Account Selector, Amount Keypad

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

VERSION

12.2.3

8

Error & Messaging Screens
Continued from:
13.1 Select Account with
limits reached

MRDC Select Account Slider

MRDC User Recoverable Mitek Error

APP_IP_13.1.1

Back

Continued from:
13.1 any user recoverable
Bank error

Continued from:
13.1 any user recoverable
Mitek error

APP_IP_13.1.8

Back

Sign Off

Sign Off

MRDC User Recoverable Bank Error

Continued from:
13.1 any unrecoverable
error

APP_IP_13.1.1.4a

Back

Sign Off

Back

Mobile Deposit

Mobile Deposit

Limits below apply only to Mobile Deposit.

MRDC Check Hold

Sign Off

APP_IP_13.1.10

Back

Mobile Deposit

CHKA

Retake check photos

Amounts do not match

You’ve reached the mobile deposit limit for this account.
You can make additional deposits on mm/dd/yy.

The photos of your check could not be
processed. Please take them again.

The amount you entered doesn’t match the
amount on your check photo. Please enter the
correct amount or retake the photo of the front
of your check.

B

CHKB

Sign Off

Deposit To

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

C

• User blocked (fraud, etc.)
• Check not accepted
• Display any error or failure causing check not
to be accepted along with solution

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

Amount

• Position camera directly over check
(not angled).

$ 125.22

To deposit this check, select Continue.

Deposit Another Check
Check
View Accounts

• Fit all 4 corners in guides.
Cancel

Accounts

Mobile Deposit

Retake Photo

ATMs/Locations

Mobile Deposit

Accounts

Cancel

Deposit

ATMs/Locations

Mobile Deposit

Accounts

Continued from:
13.1 with no network
connectivity

MRDC Network Activity Error

Cancel

ATMs/Locations

Continued from:
13.1– User Select, Help, WF
Accounts or ATMs in tab bar

APP_IP_13.1.12

MRDC Navigation Message

A If any account has reached its deposit information about limit and when user can deposit
agin will be presented in the account slider.
NOTE: This account will not be selectable.

C For additional Hold messages, please refer to the Copy Deck. Continue will submit the
deposit and present the confirmation screen. Cancel will take user to 13.1 with all data
removed.

ATMs/Locations

Mobile Deposit

Continued from:
13.1 – check processing

MRDC Check Processing

APP_IP_13.1.13

APP_IP_13.1.11

Sign Off
Help

Mobile Deposit

Help

Mobile Deposit

Processing Check Images
Deposit
cut•off time
6:00 pm Pacific
Time
No internet
connection.
Please
try

D

again later.

CHKA

B Any error related to photographing the check will be presented along with Photo Tips.
Retake Photo will take user to deposit form (13.1) to retake photos (both sides will need
to be retaken). Cancel will take user to deposit form (13.1) with all data removed.

Continue

Sign Off

Help

Mobile Deposit

ANNOTATIONS

Accounts

Mobile Deposit

Sign Off

Deposit To

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

Amount

Leaving at this point will clear all
Deposit To

Check

Front

Amount


$

Back

Check

Deposit To

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

Continue

$ 125.22

Front


$

Back

Amount

Cancel

ATMs/Locations

Deposit

Mobile Deposit

$ 125.22

Check

Front


$

Back

Photo Tips

Cancel

Accounts

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

Don’t close your Wells Fargo app
until the process is complete.

Photo Tips

D This only affects screen 13.1, confirmation 13.2 will not generate this message.

Accounts

CHKA

CHKA
check
deposit data.

Cancel

$ 125.22

Deposit cut•off time 6:00 pm Pacific Time

Deposit cut•off time 6:00 pm Pacific Time

OK

Photo Tips

Customer Experience
Mobile Documentation

We have received information from the paying
bank on this check. Based on that information,
it will likely be returned to you unpaid. If you
continue, we will delay the availability of the
funds from this check.
<$xxx.xx> will be available on <month dd,
yyyy>.

<must include solution & navigation>

For best results

ATMs/Locations

Hold notice

• System not available

CHKA

SAVA

Mobile Deposit

Error message.

Photo tips

You’ve reached the mobile deposit limit for this account.
You can make additional deposits on mm/dd/yy.

Accounts

APP_IP_13.1.7

Help

Select Account

A

MRDC Unrecoverable Error

Continued from:
13.1 any known deposit hold
condition

ATMs/Locations

Cancel

Deposit

Accounts

Mobile Deposit

ATMs/Locations

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

DATE

Fri Jul 12 2013

SCREEN

Error & Messaging Screens

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

VERSION

12.2.3

Deposit

Mobile Deposit

9

Orientation Sensor and Control

MRDC Photograph Front (same screen as page 5)

Check
||

MRDC Photograph Front — Camera Tilted Back

Cancel

Photo Tips

A

APP_IP_13.1.2

|

Adjust Camera Angle

Adjust Camera Angle
B

Place camera directly over check

C

Place camera directly over check

||

Fit all 4 corners in guides

Fit all 4 corners in guides

Take Photo of Front of Check

A If the Orientation Sensor senses the camera angle to be less than 10° off of parallel no
indicator will appear. This will also be the state of a device does not have an accelerometer.

C If the Orientation Sensor senses the camera angle to be more than 10° tilted forward the
indicator will appear with a warning message. Once the camera is at less than 10° the
indicator and warning message will not be shown.

MRDC Photograph Front — Camera Tilted Left

APP_IP_13.1.2c

Cancel

Photo Tips

ANNOTATIONS

B If the Orientation Sensor senses the camera angle to be more than 10° tilted back the
indicator will appear with a warning message. Once the camera is at less than 10° the
indicator and warning message will not be shown.

Take Photo of Front of Check

Take Photo of Front of Check

MRDC Photograph Front — Camera Tilted Right

APP_IP_13.1.2d

Cancel

Photo Tips

Adjust Camera Angle
D

APP_IP_13.1.2b

Cancel

Photo Tips

Cancel

Photo Tips

$

MRDC Photograph Front — Camera Tilted Forward

APP_IP_13.1.2a

Adjust Camera Angle
E

Place camera directly over check

Place camera directly over check

Fit all 4 corners in guides

Fit all 4 corners in guides

Take Photo of Front of Check

Take Photo of Front of Check

D If the Orientation Sensor senses the camera angle to be more than 10° tilted right the
indicator will appear with a warning message. Once the camera is at less than 10° the
indicator and warning message will not be shown.
Animation Notation:
E If the Orientation Sensor senses the camera angle to be more than 10° tilted left the
indicator will appear with a warning message. Once the camera is at less than 10° the
indicator and warning message will not be shown.

As the user moves the device the trapezoid will smoothly animate to indicate how far off angle the camera is.
The following keyframes indicate four of the possible states of each movement direction.

NOTE: The user can still take the picture at any time, there is no disabling of the camera.
Tilted back

Tilted forward

Tilted right

Customer Experience
Mobile Documentation

Tilted left

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

DATE

Fri Jul 12 2013

SCREEN

Orientation Sensor and Control

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

VERSION

12.2.3

10

Command Account Disclosure Presentation

Accounts

MRDC Check Deposit Form (default)

APP_IP_4.0

Sign Off

APP_IP_13.1

MRDC Select Account Slider

APP_IP_13.1.1

MRDC Check Deposit Form (complete)

Sign Off

Sign Off

MRDC Confirm Deposit

APP_IP_13.1c

APP_IP_13.2

Sign Off

Sign Off

Select Account
Accounts

Mobile Deposit

Mobile Deposit

Limits below apply only to Mobile Deposit.

Help

Deposit cutoff time 6:00 pm Pacific Time
A

CHKA*

$10,008.00

SAVA*

$2,011.01

VISA*

$750.98

C

CMD*
CHKA

Deposit To

$3,000.00

BRKA**

$250,000.00

* Balance Information

Deposit To

$

Check

Take Photo

D

Amount

* Not FDIC Insured. No Bank Guarantee. May Lose
Value.

Accounts

Deposit

ATMs/Locations

ATMs/Locations

Mobile Deposit

Accounts

ATMs/Locations

Amount

$125.22

Confirmation Code

123456

What to do with your mobile deposited check
1. Write these words on the front of your
check:
"Mobile deposit on DATE” (where DATE is the
full date you deposited the check by Mobile
Deposit)

Check

Mobile Deposit

Cancel

Deposit

2. Securely store your check for 5 days after
deposit, then destroy it
Keep your check in a secure place until you
destroy it. You should keep it for 5 days after
deposit. This provides sufficient time in case the
original item is required for any reason.
Remember to destroy your check in a secure
manner after 5 days.

* Not FDIC Insured. No Bank Guarantee. May Lose
Value.
Accounts
Accounts

CMD*

$ 125.22

Photo Tips

Cancel

Deposited To

A receipt has been sent to your primary email
address and your online banking secure mailbox.

Photo Tips

** Account Disclosures

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

SAVA
Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

Amount

Deposit successful on 12/31/11 at 5:59 pm PT

CMD*

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

Confirmation

Funds are available on the next business day after
the day of your deposit.

Today's deposit limit = $1,000.00
30-day deposit limit = $3,000.00

Funds are available on the next business day after
the day of your deposit.

Help

Mobile Deposit

Help

Deposit cutoff time 6:00 pm Pacific Time

CHKA

COMMAND**

CMD* **

Mobile Deposit

Mobile Deposit

E

Accounts

ATMs/Locations

Mobile Deposit

You can find more information about secure check
storage, retention, and destruction guidelines at
wellsfargo.com/mobiledeposit on your computer.
Account Disclosures

APP_IP_4.0.2

Back

Deposit Another Check

Sign Off

View Accounts

F
B

* Not FDIC Insured. No Bank Guarantee. May Lose
Value.

ANNOTATIONS
A Accounts (account summary) screen with Command account.

Accounts

ATMs/Locations

B Account Disclosures, including Command accounts information (screen shot taken
from production).
C Deposit Form (default) with no Command Account selected.
D Account Selector slider with Command Account and disclosure footnote.
E Deposit Form (complete) with Command Account selected and disclosure footnote.
F Confirmation Screen with deposit to Command Account and disclosure footnote.

Accounts
Accounts

ATMs/Locations

Mobile Deposit

Customer Experience
Mobile Documentation

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

DATE

Fri Jul 12 2013

SCREEN

Command Account Disclosure Presentation

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

VERSION

12.2.3

Mobile Deposit

Fold @ 415 px

11

High level flows - Android Native Pages

launch Android app

Continue to wf.com
pages in webview:
Security Guarantee
Quick Guide
Privacy Policy

<user select:
navigation links>

<user select:
current location>

App Info
1.0.3.1

Sign On
1.0.3

Native Info page for app,
includes version number
and any other details

Native Android
Sign-On

<user select:
zip/address search>

ATM Location Results
2.2.4

ATM ZIP/Address Search
2.1.4

Native ATM Search
Results

Native ATM Search

Location Details
2.3.4
Native ATM Location
Details

Customer Experience
Mobile Documentation

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

DATE

Fri Jul 12 2013

SCREEN

High level flows - Android Native Pages

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

VERSION

12.2.3

12

Android Native Screens

Sign-On

ATM Location Results

APP_AN_1.0.3

A

A

Mobile Banking
Username

Password

APP_AN_2.2.2

Location Details

Search Results

A

Online Username

1

APP_AN_2.3.2

Location Details
GOLDEN GATE BANK, BUSH ST
225 BUSH ST STE 100
SAN FRANCISCO, CA 94104

2

C

Phone
1-415-782-8630

Online Password

Hours
Mon-Fri 9:00 am-6:00 pm
Sat-Sun Closed

Sign On
Security Guarantee

Find ATMs/Locations

For Address: Current Location
1-5 of 25

Current Location
ATM ZIP/Address Search

ZIP Code/Address

Quick Guide

A

APP_AN_2.1.2

Map & Directions

1. GOLDEN GATE BANK, BUSH ST
(0.17 miles)
225 Bush ST STE 10
2. GOLDEN GATE BANK, BUSH ST
(0.17 miles)
225 Bush ST STE 10

Find ATMs/Locations

B

ZIP

Search

C

4. GOLDEN GATE BANK, BUSH ST
(0.17 miles)
225 Bush ST STE 10

Privacy Policy

Address

3. GOLDEN GATE BANK, BUSH ST
(0.17 miles)
225 Bush ST STE 10

Continued from:

Or

Info

Services
Branch 1 ATM(s)

3

Address or Intersection

User Select – ATMs/Locations from
any page other than native sign on

5. GOLDEN GATE BANK, BUSH ST
(0.17 miles)
225 Bush ST STE 10

APP_AN_1.0.3.1

City

ATM ZIP/Address Search

State

APP_AN_2.1.4

Next

Mobile Banking
Search

Continued from:

Find ATMs/Locations
E

Narrow Your Search

User Select - Info
in native menu

ATMs

OFF

Branches

OFF

In-Store Branches

OFF

Current Location

ZIP Code/Address
Pagination for results on first page:

ANNOTATIONS

Next

A Update masthead and branding (page title and background
colors) on all screens.
Pagination for results on subsequent pages:

B Remove Wachovia related content from ATM search screen.

D

Previous

C Remove [WF] icons from results and locations page.
D Pagination for search results. NOTE: All buttons are secondary
button color and styling.

Pagination for results on final page:

E ATMs/Locations screen for any menu selection other than native
sign on page. Note: Both buttons are secondary button color
and styling.

Customer Experience
Mobile Documentation

Next

Previous

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

DATE

Fri Jul 12 2013

SCREEN

Android Native Screens

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

VERSION

12.2.3

13

Android Native Menu

Sign Off

Sign Off

Mobile Banking
Accounts
Username

Accounts

Mobile Deposit

Mobile Deposit

Online Username

Password

Online Password

Sign On
Security Guarantee

CHKA

$10,008.00

CHKA

$10,008.00

CHKB

$2,011.01

CHKB

$2,011.01

SAVA

$5,100.25

SAVA

$5,100.25

VISA

$750.98

VISA

$750.98

Find ATMs/Locations
Current Location
ZIP Code/Address

Quick Guide

B

i

N
HenryWells

Info

ATMs/Locations

A

Mobile Deposit

D

Sign Off

ATMs/Locations

Menu: Non Authenticated – Sign On

Menu: Authenticated with MRDC – Banking

i

Menu: Authenticated without MRDC – Banking

N

C

Menu: Non Authenticated – Find ATMs

N
HenryWells

ATMs/Locations

Info

Sign Off

A

A

Privacy Policy

B

N

C

Mobile Deposit

D

Sign Off

ATMs/Locations

Menu: Authenticated with MRDC – Find ATMs

Sign Off

Menu: Authenticated without MRDC – Find ATMs

B
C

Sign On

D

HenryWells

Back to Accounts

Mobile Deposit

Sign Off

Back to Accounts

Sign Off

ANNOTATIONS
A When user selects Menu on device native menu is shown.
B Menu for non-authenticated user.
C Menu for authenticated user, eligible for MRDC (see notes in enrollment flow).
D Menu for authenticated user, NOT eligible for MRDC.

Customer Experience
Mobile Documentation

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

DATE

Fri Jul 12 2013

SCREEN

Android Native Menu

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

VERSION

12.2.3

14

iPhone ATM/Locations Screens

ATM Location Results

Native Sign•On

APP_IP_1.0.2

ATM ZIP/Address Search

Location Details

1

Online Username

Password

Online Password

A

APP_IP_2.3.1

Sign On

Search Results

Find ATMs/Locations

Username

Location Details

Sign On

APP_IP_2.0

Sign On

Mobile Banking

APP_IP_2.2.1

2

Current Location

User can select the
pin icon for details
(then continue) or list
item to get location
details.

GOLDEN GATE BANK, BUSH ST
225 BUSH ST STE 100

ZIP Code/Address

Sign On

GOLDEN GATE BANK, BUSH ST
225 BUSH ST STE 100
SAN FRANCISCO, CA 94104

B

Phone
1-415-782-8630
Hours
Mon-Fri 9:00 AM-6:00 PM
Sat-Sun Closed
Services
Branch 1 ATM(s)

3

Security Guarantee
ATM ZIP/Address Search

APP_IP_2.1.1

Sign On
Quick Guide
A

Find ATMs/Locations
ZIP

Privacy Policy

2. GOLDEN GATE BANK, BUSH ST
(0.17 miles)
225 Bush ST STE 10

Search

Or
Accounts

Address
Accounts
Accounts

Map & Directions

1. GOLDEN GATE BANK, BUSH ST
(0.17 miles)
225 Bush ST STE 10

ATMs/Locations

Accounts

ATMs/Locations

Accounts

Address or Intersection

ATMs/Locations

City

Pagination for results on first page:

State

Next
Search
Pagination for results on subsequent pages:

Narrow Your Search

C

ATMs

OFF

Branches

OFF

In-Store Branches

OFF

Previous

Next

Pagination for results on final page:

ANNOTATIONS

Previous

A Remove Wachovia related content from Find ATM and ATM
search screen.
B Remove [WF] icons from results and locations page.
C Pagination for search results. NOTE: all buttons are secondary
button color and styling.

Customer Experience
Mobile Documentation

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

DATE

Fri Jul 12 2013

SCREEN

iPhone ATM/Locations Screens

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

VERSION

12.2.3

ATMs/Locations

15

Servicing App Screens
Mobile Preferences Screen

Mobile Deposit Details Screen
Help | You are currently logged in as support

Help | You are currently logged in as support

Mobile Preferences

Mobile Deposit Details

Please refer to each section to make changes to the Wells Fargo Mobile service for this customer.

Mobile Accounts and Nicknames
Mobile
Access

Name: Pat Smith
XAID: 000000000
ECN: 000000000000000

K

Name: Pat Smith
XAID: 000000000
ECN: 000000000000000

Return to Mobile Preferences

K

Edit
Status History

Account

Mobile Nickname

Checking xxx-xxx890 (Avail Bal = $10,000.00)

Date

Time

Activity

CHKA

10/01/11

05:59:00 pm PT

Deposit Submitted by Customer

D

Checking xxx-xxx123 (Avail Bal = $10,000.00)

CHKB

10/01/11

05:59:05 pm PT

Hold Indicated

E

Savings xxx-xxx999 (Avail Bal = $10,000.00)

SAVA

10/01/11

06:01:01 pm PT

Hold Accepted

F

10/01/11

06:01:05 pm PT

Deposit Pending – Next Business day

G

10/01/11

05:59:00 pm PT

Deposit Submitted by OpsCon

H

Text Banking
Add a mobile number to start Text Banking.

Add a Mobile Number | Take Text Banking Tour

Check Images
Mobile Deposit

A

Deposit
Date / Time

Account

10/01/11
5:59 pm PT

CHKA

Amount
$100.00

Confirmation
Code

Check
Number

Current Status

12345

150

Submitted to MBA

Action
Details | Resubmit

10/01/11
5:59 pm PT

CHKB

$100.00

12346

2256

Hold Indicated

Details | Resubmit

10/01/11
5:59 pm PT

SAVA

$100.00

12347

336984

Memo Posted

Details

Cancel Mobile Banking

B

C

Image Type

Action

Color Front

View Image

Color Back

View Image

Greyscale Front

View Image

Greyscale Back

View Image

Facsimile Front

View Image

Facsimile Back

View Image

I

Save

Return to Mobile Preferences

ANNOTATIONS
A Mobile Deposit table contains all information from
mobile deposit, including current status.

F TMS returned hold.
G Use accepted hold.

B Details navigates user to details page for this
deposit.

K In 2.12 Find Another Customer link will be
added to allow OSC to switch between
customers. Following is the layout for this
section at that time:

H TMS did memo-post.

C Resubmit allows user to resubmit deposit (details
and access levels TBD).

I OpsCon submission accepted.

D User selected submit deposit via device.

J View Image, shows image inline.

Name: Pat Smith
XAID: 000000000
ECN: 000000000000000
Find Another Customer

E TMS returned hold.

Customer Experience
Mobile Documentation

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

DATE

Fri Jul 12 2013

SCREEN

Servicing App Screens

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

VERSION

12.2.3

16

Change Log
Page
Impacted

Change

Date

0.1

All

Draft High Level Flow Concepts

7/23/10

1.0

All

Added initial wirefr ame concepts

8/10/10

Version

2.0
2.1
2.2

3.0

3.1

4.0

All

Removed Deposit Activity option

8/18/10

Added Error Reference

All

Added Loading/Initialization Screen

9/2/10

All

Added Splash Page and Deposit Log
Changed Labels on Mobile Deposit Hub, Processing Check
Removed Menu from Native Pages

9/30/10

All

Minor formatting & flow updates from version 2.2
Error screen clarification
Screen numbering updated
Navigation tabs added

All

Added details on help section
Added cut•off times link on verification page
Updated deposit activity and limits page with more clarification

All

Added android flows and native screens for ATMs/Locations
Updated flow and navigation tabs to be in sync with standards
Added second option with Accounts page including limits
(in this version limits are removed from the deposit activity page)

10/13/10

11/05/10

4/8/11

Page
Impacted

Change

Date

10.1

All

Removed "Front/Back" indicator graphics on camera UI.
Added Command Account Disclosure presentation screens.

8/29/11

10.2

All

Updated menus for android devices.
Added account summary and account disclosures screen to Command presentation section.

8/31/11

Added Accelerometer documentation.
Updated copy to be in sync copy deck v14 (including info on 2 day hold).
Added Android Native Screens.

9/13/11

Version

11.0 - 11.1 All

11.2

iPhone ATM/
Added ATM/Locations screens for iPHone (removing Wachovia copy)
Locations

All

Updated message indicator (changed from error to alert icon) and added OS/hardware message on
"Initialization Error" 13.0.1.
Removed 2 day hold reference on deposit form.
Updated copy to be in sync with latest copy decks.

10/27/11

All

Changed "Accelerometer" to "Orientation Sensor".
Added unique numbers to four states for orientation sensor.
Changed all instances from 30•day to 30-day.

11/2/11

All

Added annotation and info on animation of Orientation Sensor.
Removed "Don't have an online username?" from sign on page.
Updated menu to reflect P2P naming for ICT transfers.
Updated content to match copy deck & removed content comparison page now that this is final.

11/29/11

11.5.1

Main Flow

Updated photo tips on initial screen (13.1.2.1) to be consistent with other photo tips content.

12/05/11

11.5.2

Android
Updated label for MRDC in native menu to be in sync with iPhone label. (Was Check Deposit, should be
Native Menu Mobile Deposit.

11.3

11.4

11.5

Updated screen numbers to match CX IA sitemap

5.0

6.0

All

All

Removed information and confirmation pages from enrollment flow.
Removed email link from T&Cs
Removed "Edit" buttons from both options
Added Daily and Monthly limits to option 1 (this is now removed from deposit activity screen)
Changed check processing screens to use overlays rather than separate pages
Added "Try It" link from accounts page
Updates from te am review of CAD and PDD.
Combined high level flows to include enroll and use in one flow.
Added available deposit info by account.
Added Help Screens (content TBD).
Updated error screens to show fatal and user correctable states.
Updated c amera screens form proprietary native to webview in option 1.

4/18/11

All

Moved Tab Bar below all UI elements, this is only to show the elements screen fold is above the tab bar.
Added Photo Tips help link below form and on image capture screens.
Removed Cancel from 13.1.1 on option 1, as this is the first page of the flow.
Added Cut Off Times as on screen text rather than link.
Updated MRDC Accounts 13.1 with additional content and links.
Removed help from each page in option 2, now only on screen 13.1.
Added alternate screen for navigation message and photo tips contextual help.
Added all version of android native menus.

7.1

All

Updated option 1 to use async submission.
Updated help with copy from content strategist (removed overview section, now part of help landing page).

5/4/11

7.2

All

Updated content to be in sync with copy deck v3

5/11/11

7.0

8.0 - 8.1

9.0

10.0

All

Updates from Usability tests

All

Added Servicing app screens
Removed Android Native pages (they will be updated as part of the Android/Amazon project #14325)
Added screen for android native menu.
Added annotations.
Added additional help screens.
Updated content.
Updated Tab button design.

All

Removed inline indication of bank (amount) error.
Added fold indicator for confirmation screen, all other screens show tab bar as the fold.
Added notation (13.1.1) for limit reached accounts not being selectable (on error/messaging screen).
Added notation (13.1.13) for Tab Bar items: "Leaving at this point will clear all check deposit data".
Removed Deposit Activity screens and tab buttons, updated high level flows and page numbering to reflect
de-scoping of this item.
Updated content to be in sync with copy deck v10.

Customer Experience
Mobile Documentation

Various

12/14/11

Various

Updated design for message layers.
Updated network connection error message (no error title).
Added annotation regarding "leaving..." message on confirmation screen.
Added annotation regarding no back buttons in the android masthead.

1/24/12

Various

Updated high level flow be in sync with the wireframe changes in this version.
Added MRDC initialization screen (13.0) for iPhone only.
Added "Uploading Images" layer (13.1.01) for async image upload.
Added menu tab for all screens.
Changed links to buttons on unrecoverable error (13.1.7).
Changed iPhone Tab bar label from Accounts to Accounts (to be in sync with brokerage native app CR.
Changed Android menu icon label from Back to Banking to Back to Accounts (to be in sync with brokerage
native app CR.
Removed [WF] icons from location search results screens (Android & iPhone).

2/3/12

12.1

Various

Added ATMs/Locations screen (2.4.1) for Android native screens.
Added Pagination for ATMs/Location search results for both iPhone and Android.
Added font/link styling for click to call on location results.

2/6/12

12.1.1

Android
Native

Added Info Screen.

2/16/12

Various

Added hint text for username/password on Android - no change to requirements this was missing from the
wireframes.
Updated annotation B on error & messaging, user will always need to photograph front and back of check.

2/20/12

Various

Added "Change Customer" link on Servicing App screens.
Added Android keypad and annotation to Amount Keypad screen.
Removed "Sign On / Off" button on Android native locations screens.

3/2/12

Various

Corrected flow from Mitek error screen (13.1.8), should take user back to deposit form not camera front due
to camera issue on Android.
3/7/12
Changes "Change Customer" link to "Find Customer" on Servicing App screens.

12.2.1

Servicing
App

Removed "Find Customer" link on Servicing App screen and added annotation that this link will be added in
2.12.

3/15/12

12.2.2

Various

Updated deposit limits to 1000/3000

4/10/12

12.2.3

Drop menu

Changes Help to Quick Guide to correct error in wireframes

4/23/12

11.7

12.0
5/3/11

7/15/2011

12.1.2
7/27/2011
12.1.3

12.2
7/29/2011

12/06/11

HIgh level flow and enrollment flow - removed initialization screen, processing is in the background with no
new screen.
Contact Us - added phone icons and twitter contact info.

11.6

4/27/11

9/16/11

PROJECT

Mobile Remote Deposit Capture

AUTHOR

Kendra Shillington

DATE

Fri Jul 12 2013

SCREEN

Change Log

FILE NAME

MRDC_UX_v12-2-3_kls.graffle

VERSION

12.2.3