Professional Documents
Culture Documents
CV Iva Gooden
Address Line 1
Address Line 2
Address Line 3
Postcode
A D M I N I S T R AT I O N / C U S TO M E R S E R V I C E
Possessing a strong background of support to all levels of management in the Banking Industry that has
required customer service experience and diplomatic communications skills, gained by having to deal with
numerous complaints and difficult members of the public. Determining the needs of “high net worth clients”
working to tight deadlines and dealing administrative anomalies. Now looking to use my people and
administration skills preferable within a more focused customer service position will consider sales role if it
genuinely rewards on merit and hard work.
_______________________________________________________________________
Administration Function
Responsible for some aspects of the busy Private Banking Administration section, involved in receiving
incoming phone calls. typing filing, planning financial review meetings, communicating with Inland
Revenue, other banks, building societies external auditors and insurance companies, completing forms and
data online, providing statistical information to management. First point of contact, dealing directly with
customers, to identifying and rectifying problems.
Early Career:
_______________________________________________________________________
Education Merchant Taylor's, Moor Park, London. 1 'A' Level - English, 5 '0' levels.
Personal: