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AlaviMgt-MyCopy

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06/18/2015

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“Alavi” Management

Total Quality Management From
the Stand Point of I mam Ali (PBUH)
دم یلغ لٍم ىاگديدزا عماخ تيفيک تيري ( ع )

یرگرز رتکد
وه ىرادا ب رٍما ي ولملا ن
مات نامزاص ي یغامتخا ن
نمٌب 1381
FARHAD ZARGARI, MD, PhD
drzargari@gmail.com
يماه 52 يغلبلا جٌه
A portion of the wise commandments
from Imam Ali to Malike Ashtar
Nahjolbalagheh, Page No. 52
• ار مدرم اب
ي
راتفر شٍخ و يهابرٌم
و اطخ زا ىد ياخ دٍخ لد رد
ناص

ا ناه

ا رب و رذگ رد مدرم شزغل
ٍت ادخ
ي
راد تصود يه يهٍگه

ا ريگ
دريگ ناص

ا ٍت رب و دياطخبب ار
ی
ر
ب
ً
ر

L
e
a
d
e
r
s
h
i
p

Implant the seed of tenderness and well treatment
toward all humans in your heart.
Forgive your brother and sisters all wrongdoing
and offences.
Be at ease with your brother the way you would like
God to be lenient toward you.
• يه رادم ناٌوپ مدرم زا ار دٍخ تلٍچيً
زا يا يهٍمه مدرم زا ناربًر ندٍب ناٌوپ
يػماخ رٍما رد يغلطا مه و يئٍخ گوت
دظاب يم
ی
ر
ب
ً
ر

L
e
a
d
e
r
s
h
i
p

Never hide your presence away from the
people, While this will show your narrow
mindedness and lack of knowledge from
social affairs.
 زردها سابل رد يچ رگ نيچ نخص اريز ننم باتظ ناويچ نخص قيدػت رد
تصا رانتهايخ اما دٍطيم رًاظ ىدوًد
ی
ر
ب
ً
ر

L
e
a
d
e
r
s
h
i
p

Don’t rush into acknowledging a talebearer as he is a traitor,
Although, he may appear like an admonisher to you.
• ب ي مدرم ٍگه يه ارم يئاورهامرف ىداد دها سپ
نامرف مًديم و دياب تغاطا ديوه يه نيا
يهٍگ دٍخ گرزب يويب لد ار ىايص و نيد ار
فيػض و بخٍم لاوز تمػه اً تصا
ی
ر
ب
ً
ر

L
e
a
d
e
r
s
h
i
p

Do not tell your people that
you have been granted sovereignty
“Thus, I order and you must obey”,
While, your desire for self-magnification
defiles the very source of purity and
darkens the heart, weakens the religion,
and fades God’s blessings away.
يبٍخ يب و يدرگ يدوشپ راچد زگرً ادابم
ار ضياتص و يوه ناويمطا دٍخ ياً
زا يمً اٌويا يه يظاب يتظاد تصود
مٍحً يارب ناطيظ ياً تغرف نيرتٌب
تصٍت يب ندرو

ا
ی
ر
ب
ً
ر

L
e
a
d
e
r
s
h
i
p

Be not afflicted with self-admiration and
have much self-assurance and self-
adorning,
while these are all attributes of the evil
inflicted on you.
ی
ر
ب
ً
ر

L
e
a
d
e
r
s
h
i
p

„ يا ىدغو رگا ار مدرم ادابم
„ يئامه ىدغو فلخ زگرً يا ىداد
Never forfeit a promise to your brother
when you give one.
ن

ا رد نارگيد اب يچه

ا رد زگرً ادابم
رتطيب يزايتما دٍخ يارب يتشً يواشم
ربارب رد ن

ا يب تبشه اريز يٍظ وئال
مي اًراه زا ىدرپ يدوزب و يلٍئشم مدرم
زاب ٍت زا ار ىديدمتص ماكتها و دور ٍص
دهريگ
ی
ر
ب
ً
ر

L
e
a
d
e
r
s
h
i
p

Never give yourself privilege over your brother
for you both are equal,
Thus, you shall be answerable to the people
because your intentions shortly will be revealed.
And you will be brought to justice for tyranny.
 يب يگديصر زا ار ٍت تمٍنذ يتشمرص ادابم
درادزاب ناموررم
ی
ر
ب
ً
ر

L
e
a
d
e
r
s
h
i
p

Let you not be elevated by governorship,
as it can prevent you from attending to the underprivileged.
• و لدغ شرتشگ ، قذ رد يور يهايم دياب ٍت يارب اًزيچ نيرت يوتظاد تصود
دظاب مدرم يدٍوطخ بلخ
ی
ر
ت
ط
م

ر
ب

ز
ک
ر
م
ت

C
u
s
t
o
m
e
r

F
o
c
u
s

The most amicable attributes are to grow your desire
for righteousness, moderation, fostering justice,
and to win the hearts of the people.
• ار سنه

ا يمً زا ضيب
نتفگ يب يه راد نمظد
رارغا مدرم ياً يتظز
دراد
ی
ر
ت
ط
م

ر
ب

ز
ک
ر
م
ت

C
u
s
t
o
m
e
r

F
o
c
u
s

Consider those people, who always emphasizes negative
behaviors or slanders their brothers, as your immediate enemy.
ىداد ماحها ار يچه

ا اي يراذگ توم مدرم رب يداد ماحها يه يئاً تمدخ اب زگرً ادابم
يرامطب گرزب يا
ی
ر
ت
ط
م

ر
ب

ز
ک
ر
م
ت

C
u
s
t
o
m
e
r

F
o
c
u
s

Never hold people obligated for a favor
done for them,
Never consider yourself as great or honorable for
whatever you have done for the people.
 نديهادرگ زارد ببص يب يراذگ يم مدرم اب تغامخ يب ار زامه ىاگ رً
و ويلغ مدرم نيب رد اريز زاشم رود و ىديحهر دٍخ زا ار مدرم زامه
تصا دومتخاذ و راميب
ی
ر
ت
ط
م

ر
ب

ز
ک
ر
م
ت

C
u
s
t
o
m
e
r

F
o
c
u
s

In Moslem prayer on Fridays,
Never prolong the duration of the prayer as you
may displease and banish people.
because, there may be people among them
who are disabled or ill and in need of prayer.
تسا هدرك نايز دشاب ناسكور ود هك ره
يلغ ترضذ ( ع ) :
د
ٍ
ب
ٌ
ب

ت
ش
م
ک
ر
م
ي
ف
ي
ت

C
o
n
t
i
n
u
o
u
s

Q
u
a
l
i
t
y

I
m
p
r
o
v
m
e
n
t


Whoever is a hypocrite
will cause deprivation to himself.
اريز ىد ماحها زور نامً ار زور رً راه
راه
يزوررً
دراد دٍخ يب صٍػخم
د
ٍ
ب
ٌ
ب

ت
ش
م
ک
ر
م
ي
ف
ي
ت

C
o
n
t
i
n
u
o
u
s

Q
u
a
l
i
t
y

I
m
p
r
o
v
m
e
n
t


Do the everyday task in the
same day,
Since, everyday has its own
particular task.
 رد ار
ي
راه رً ات نه شلت
نامز رد و دٍخ ياخ
يًد ماحها دٍخب صٍػخم

ش
ر
گ
ه
د
و
ي
ا
ر
ف
ی
P
r
o
c
e
s
s

O
r
i
e
n
t
a
t
i
o
n

Make a diligent effort to do every task within its
designated period and in a timely manner.
يبرحت اب يمدرم نايم زا ار دٍخ نارازگراه
اٍكتاب و ىزيهاپ ياً ىداٍهاخ زا ، ايذ اب و
يكباص يهاملشم رد يه دهراد يهاطخرد
، رتٌب اٌه

ا قلخا اريز نه باختها
ناظ
ي
زرو عمط ، رت ظٍفرم ناطيورب

ا
تصا رتلاب ناظ يرگه ىدوي

ا و رتمه

ش
ر
گ
ه
د
و
ي
ا
ر
ف
ی

P
r
o
c
e
s
s

O
r
i
e
n
t
a
t
i
o
n

Select your governor
among the most experienced,
honorable and respectable people,
among those whose family is known
for virtue and have an excellent record
in practicing Islam.
Because, those governors will have
high moral and ethical standards, their
dignity is protected, they are less
greedy, and will have greater insight.
 ارف ن

ا تلو يه يراه رد زگرً ادابم
تلو يه يراه رد اي يوه باتظ ىديصره
يزرو يتشص ىديصر ن

ا
 نظور ن

ا تلو يه يزيچ رد ادابم
ياًراه رد و يئامه يئٍخ ىزيتص تشيه
يوه يًاتٍه رانظ

ا و دضاو

ش
ر
گ
ه
د
و
ي
ا
ر
ف
ی

P
r
o
c
e
s
s

O
r
i
e
n
t
a
t
i
o
n

TIME
Do not rush into doing the tasks
Its time has not come yet. Yet, do not act
sluggishly in doing the tasks at hand.
Do not struggle on the tasks that
is not apparent. However, do not to be
negligent of the duties that are lucid and
apparent.
• ٍتب يه ىد صاػتخا يهاشه يب ار دٍخ تلو زا يطخب
اػخظ ات دهراد زايه " رد و يوه يگديصر ناه

ا رٍما يب
ناوخص و يتظرد سپ نيطوب ناه

ا اب يمٍمغ سلحم
دٍخ و يئٍخ گوت و نه راٍمً دٍخرب ار ناه

ا راٍمًاه
يب ار تمذر ياًرد ادخ ات زاص رود دٍخ زا ار يويب گرزب
دياطگب ٍت يور

ش
ر
گ
ه
د
و
ي
ا
ر
ف
ی

P
r
o
c
e
s
s

O
r
i
e
n
t
a
t
i
o
n

Devote the portion of your time to the people
who are in need of your help, so you can take
care of their matters personally,
and be their companion in public sessions.
Be patient and calm with their harsh-tempered
and coarseness.
Banish yourself from miserly and self-magnification,
so that God may have a mercy on you and
bless your soul.
• نامگدب تياًراه رد ٍت رب تيغر ىاگرً
ٍگزاب ن اطيا رب ار تراه ويلد و رذغ ددرگ
زا ويلد نايب اب ار اٌه

ا ياٌهامگ و نه
نه رود دٍخ

ش
ر
گ
ه
د
و
ي
ا
ر
ف
ی

P
r
o
c
e
s
s

O
r
i
e
n
t
a
t
i
o
n

Whenever your nation has a wrong assumption of
your actions, provide them with the reasoning
behind your actions. By righteous reasoning
Make their apprehension cease to exist.
 مٌم و ناوارف ياًراه ماحها زگرً
ياً تيلٍئشم كرت يارب يرذغ
دٍب دًاٍخه رت مچٍه

ش
ر
گ
ه
د
و
ي
ا
ر
ف
ی
P
r
o
c
e
s
s

O
r
i
e
n
t
a
t
i
o
n

Taking care of the important
things should never be an
excuse for the responsibility
of attending to smaller tasks.
• ار تهادومراه زا مي رً تامذز و جهر
يشه جهر و شلت زگرً و نه يئاصاوظ
ش
ز
را و راذگه نارگيد باشذ يب ار
رامطم زيچاه ار ناه

ا تمدخ
ت

ت
ک
ر
ا
ط
م
ي
ن
ا
و
ک
ر
ا
ک

ی
م

E
m
p
l
o
y
e
e

I
n
v
o
l
v
e
m
e
n
t

Acknowledge your employees hard works
and diligent effort.
Do not credit the individual’s efforts to
someone else,
and do not degrade the value of
their work and service.
• و ضيدهايب تهادومراه رٍما رد
رامگب ناظراه يب ضيامز

ا زا سپ
يػخظ ويم اب و تا نودب و
يب ار ناه

ا نارگيد اب ترٍطم
راداو فلتخم ياًراه م نن
ت

ت
ک
ر
ا
ط
م
ي
ن
ا
و
ک
ر
ا
ک

ی
م

E
m
p
l
o
y
e
e

I
n
v
o
l
v
e
m
e
n
t

Be considerate and caring
about your employee’s matters.
Assign a task to your employees, after your
sagacious evaluation of them.
Solely based on your opinion and without any
consultation with others don’t force your employee
to do tasks that are not related to his competence.
يب ٍتدزه راهدب و راهٍنيه ديابه
يياپ مي
ناراهٍنيه اريز دوظاب ينيه رد
يراهدبرد ناراهدب و تبغر يب
دهٍطيم قيٍطت
ت

ت
ک
ر
ا
ط
م
ي
ن
ا
و
ک
ر
ا
ک

ی
م

E
m
p
l
o
y
e
e

I
n
v
o
l
v
e
m
e
n
t

Never consider righteous and
evil people in the same category,
because, it weakens righteous
people’s desire for goodness,
and encourages the evil people
in iniquity.
TQM
مامتدٌػت
حٍطص
ءاكترا
تراٌم
یهامزاص
لرتوک
یرام

ا
ک ي ف ي ت
ک ي ف ي ت
يماهرب
ژتارتصا کي
ت یرادربٍگلا
ک


ل
ر
ت
و
ک
ي
ف
ي
ت

Q
u
a
l
i
t
y

C
o
n
t
r
o
l

• و نه يصررب ار تهارازگراه راتفر
اٌه

ا رب رادافو و ٍگتصار يهارظاه
يصرزاب و تبلارم يه اريز رامگب
ثغاب ناتصد ريز راه زاٍت يهاٌوپ
تيغر اب يهابرٌم و يرادتهاما
دظ دًاٍخ
Observe Carefully the behavior
of your chosen administrators,
and choose your observers to be
honest and loyal,
in this way, they will gain the
allegiance and trust of the people.
ناوارف نادومطهاد اب ملم حلغ رما رد
امه ثرب نادومدرخ اب و نه ٍگتفگ
و اًرٌظ حلغا و يهاداب

ا ييام يه
تصا نٍهال و مظه يرارلرب
ی
ه
ا
م
ز
ا
ص


ت
ر
ا
ٌ
م

ء
ا
ك
ت
ر
ا

U
p
g
r
a
d
i
n
g

O
r
g
a
n
i
z
a
t
i
o
n
a
l

S
k
i
l
l

In the best interest of your
nation consult with best
minds and Scientists to
create a foundation and
construction to build upon.
This brings about law and
order.
 يه تصا يهانيدزه و صاٍخ ار نارادمامز اهامً
فاػها تلماػم رد و دهرگلواپچ و ىاٍخ دٍخ
ن

ا بابصا نديرب اب ار ناطيرانمتص يطير دهراده
يه نه راتفر ناه

ا اب يا يهٍگ يب و نانطخب
ددرگه دكػوم ناظدٍص يب يدادرارل
ح
ٍ
ط
ص

م
ا
م
ت
د
ٌ
ػ
ت
-
د
م
د
ظ
ر
ا

ت
ي
ر
ي

T
o
p

M
g
t
.
C
o
m
m
i
t
m
e
n
t

Surely any head of government is surrounded
by people who are self-seeking,
greedy and are not sincere in transactions.
Root out the tyrant by cutting off his access
to treasury resources.
And treat them in such a way that they will not
benefit from any contract.
رانمً ٍت زا ضيپ يه تصا يشه ٍت رانمً نيرتدب
يتظاد تهرظ ناه

ا ىاوگ رد و تصا ىدٍب ناراهدب
دظاب ٍت زار مررم يدارفا نيوچ ادابم سپ
يرنف تردل يه يظاب يتظاد يهاويطهاخ دياب ٍت
تظز رادره و ناًاوگ يلو يتظاد ار اٌه

ا لاثما
دظاب يتظاده ار اٌه

ا
ح
ٍ
ط
ص

م
ا
م
ت
د
ٌ
ػ
ت
-
د
م
د
ظ
ر
ا

ت
ي
ر
ي

T
o
p

M
g
t
.
C
o
m
m
i
t
m
e
n
t

The worst of your teammates are the
people who have worked with other
co-workers who are ill-natured and have
participated in sinful actions willingly.
Never gain confidence in sharing your secrets
with those people.
You should have a successor who has the same
powerful mind, yet is wise enough not to fall
prey to unrighteous people’s sinful actions.



 دظاب يه سه رً قذ بذاغ يب ار قذ
و شاب ابينظ راه نيا رد و زادرپب رود اي ميدزه
يچ رگراذگب ادخ باشذ يب ار يئابينظ نيا
مًارف تهانيدزه يارب يتلنطم قذ يارخا
دٍخرب تمايل داي يب ار ن

ا يويگوص ومرت درو

ا
زاص راٍمً
ح
ٍ
ط
ص

م
ا
م
ت
د
ٌ
ػ
ت
-
د
م
د
ظ
ر
ا

ت
ي
ر
ي

T
o
p

M
g
t
.
C
o
m
m
i
t
m
e
n
t

Give the righteousness to the
righteous weather they are
anyone you know or a stranger.
Be discerning in doing so and put this
action into the account of God.
Although, this may create a problem
in your relationship with your relatives
and close friends, but, bear this
pressure in remembrance of the day
of Judgment.

• ويخب ٍنيه زا ار ٍت يه ىده تلاخد ترٍطم رد ار
دهاصرت يم يتصدگوت زا و دراد يم زاب يراه
• ٍصرت اًراه ماحها رد يه ىده تلاخد ترٍطم رد ار
دونيم تشص ار ٍت ييذور
• عيرذ اب ار صرذ يه ىده تلاخد ترٍطم رد ار
دًديم تويز ترظه رد يرانمتص
ی
ر
ا
د
ر
ب
ٍ
گ
ل
ا

B
e
n
c
h
m
a
r
k
i
n
g


Do not consult with aristocrats,
because, they will crowd your
Righteous intentions, and will put
fear of poverty in your mind.
Do not consult with fearful people in
administering your works, because,
they will introduce anxiety in your mind.
Do not consult with materialistic people,
Because, they will sway your mind towards
the evil of conspicuous consumerism.

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