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Auto Express 31 July 2013

Auto Express 31 July 2013

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Published by Towhid Alam
Auto_Express_31_July_2013
Auto_Express_31_July_2013

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Published by: Towhid Alam on Aug 06, 2013
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01/02/2014

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No. !,279 | L1.!0
3/1#.
,3/
[ust £25k... the most exc|t|ng e|ectr|c car yet
|gnore the concept tag, |t's the rea| dea|
8ent|ey
50V |s go!
1! }uly 0·n[ŽA— ÓÓæn !,279
;
ííí½Aæݨnî·ÏnÓÓ½[¨½æ– Sµoc|al lssoo }
tenIenIs
uews'uewca|s'|eatu|es'Jests'||oducts'ßuy|ngca|s'Spo|t
0|||c|a| p|ctures and |u|| deta||s o| 8Nw's £25,000 |1, the most exc|t|ng e|ectr|c car yet
ʼn
5even-seat 509s: Nerc 6L vs 0|scovery
Ɯɉ
NlNl's 9|s|on o| the |uture: 1hey've ca||ed |t a concept, but th|s |s how ||na| car w||| |ook
ưǼ
f|rst dr|ve verd|ct on 0orsche's 911 611
ǵɉ
Newsweek
t0¥£k 8Nw |1 unve||ed 8
|ts t|c acst c·c|t|o¸ c|cct.|c ca. c.c. aod co|, í`',000
t0¥£k New NlNl concept 12
0||c|a| 't,||s| 1|s|co s|c.s |c. oc. V||| .||| |cc|
t0¥£k 8ent|ey 509 con||rmed 14
|u·u., ´·´ ¸cts ¸c-a|cad aod |t .||| cc cu||t |o 0.|ta|o
1he death o| car 0l¥ 1I
'u..c, s|c.s |c.c. c.oc.s t|ao c.c. attcaçt .cça|.s
Leon fupra k 18
'|/! ccos|dc.s stc.a|o¸ oc. ·00c|ç-ç|us |ct |atc|
[aguar kfk 5portbrake 20
'ç, s|cts su¸¸cst ac¸a '0·c|ç cstatc |s co t|c .a,
feaIures
t0¥£k 1he ru|es o| advert|s|ng 26
w|ats a||c.cd, .|ats oct aod |c. |ts co|c.ccd
Newtars
0orsche 911 611 10
||.st d.|.c c| |atcst .c.s|co c| suçc.ca. |c¸cod
k|a 0ro_cee'd 61 14
|c.cas |.st c.c. |ct |atc| a..|.cs |o t|c J|
5uzuk| 5w||t 4x4 16
||t, ca. ¸cts |cu.-.|cc| d.|.c ||us |.c-dcc. '.||t 'çc.t
kenau|t 6rand 5cen|c 19
|acc|||t |ccçs V|1 |.cs| a¸a|ost oc.c. .|.a|s
5£A1 Leon 5f 41
|ot.,-|c.c| .c.s|co c| t|.cc-dcc. aa|cs a |ct c| scosc
briver Pewer
t0¥£k 1he gu|de to buy|ng a car 45
0cst dca|c.s, |osu.c.s aod c.ca|dc.o cçc.atc.s oaacd
kead IesIs
t0¥£k faptur vs 2008 vs [uke 82
|.cssc.c. c|as| as |coau|t |accs |cu¸cct aod ||ssao
Nercedes 6L vs Land kover 0|sco 90
'c.co-scat 'J1s |¸|t |t cut co .cad aod c||
0ur cars 96
Jçdatcs co t|c |cu¸cct `08 aod '|cda ||t|¸c
PredutIs
0ressure washers rated 104
!.c oc. 'ca|c, .as|c.s ta|c co ||||s| |a.cu.|tc
0|g|ta| rad|o so|ut|ons 106
!|c ccst 0/0 stc.ccs tc |t tc c|dc. ca.s
8uying tars
|20 buyer's gu|de 110
w|, |,uoda| suçc.a|o| |s ¸.cat .a|uc scccod-|aod
6reat va|ue estates 112
0u. c·çc.ts ç|c| |.ca t|.cc tcç c|c|ccs |c. í',000
New car pr|ces 116
/|| t|c |o|c ,cu occd cc|c.c ,cu |cad tc t|c s|c..cca
kegulars
watchdog 22
|cosuac. ça¸c .|t| c|tc sc|.cs ,cu. ç.cc|cas
lnbox 24
·cu. ccaacots aod cç|o|co co t|c |cttcst tcç|cs
5port 128
|c.au|a 0oc co t|c .a, cac| tc /ust.|a
6et Auto £xpress every week 129
|c. tc oct a ¸.cat dca| co ,cu. |a.cu.|tc aa¸az|oc
8ack chat 110
V||c |ut|c.|c.d .c|ccts co cu. 0.|.c. |c.c. |od|o¸s
8r|ta|n's best
dea|ers, breakdown
serv|ces 8 |nsurers
0L1lMA1£60l0£
1080¥lN6AtAk
A|| |s revea|ed |n our 16-page spec|a|
şś
Plus
10P1lPS
10SAV£
Y0uLLLS
PA6£ T4
A
L
u
i
m
l
e
r
8
r
u
n
d
0mciul government luel conaumption ngurea in mpg (litrea per 1uukm) lor the new A-Cluaa runge: urbun 22.ó(8.4)-ó2.8(4.6),
extru urbun 66.4(6.1)-86.ó(2.2), combined 44.1(ó.4)-74.2(2.8). C02 emiaaiona 148-98 g/km. Vodel leutured ia un A18uSL ut £2u,946.uu on-the-roud with optionul metullic puint
ut £676.uu (on-the-roud price includea vAJ, delivery, 12 montha' Roud lund Licence, number plutea, nrat regiatrution lee und luel). ¯linunce oner buaed on un A18uSL on u Vercedea-8enz Agility Agreement, on 1u,uuu milea per unnum. Lxceaa mileuge
churgea muy upply. ¦Puyuble il you exerciae the option to purchuae the cur. ¦¦lncludea optionul purchuae puyment und purchuae uctivution lee. 0rdera/credit upprovula on new A-Cluaa SL, Sport, AV0 Sport und Lngineered by AV0 modela only between
1 July und 2u September 2u12, regiatered by 21 Lecember 2u12. 0uurunteea und indemnitiea muy be required. 0nera cunnot be uaed in conjunction with uny other oner. Some combinutiona ol leuturea/optiona muy not be uvuiluble. Pleuae contuct your
Retuiler lor uvuilubility. Jerma und conditiona upply. Credit provided aubject to atutua by Vercedea-8enz linunciul Servicea 0K Limited, VK16 88A.¯¯Purticiputing retuilera only. 2 aervicea over 2ó montha on u Vercedea-8enz Service Cure contruct. Avuiluble
on new A-Cluaa modela excluding A46 AV0 4VAJlC. Pricea correct ut time ol going to print u7/12.
3ó monthIy
paymenta of
¯
£249.uu
Cuatomer
depoait
£2,742.7ó
On-the-road
price
£2u,27u.uu
buration of
agreement
2ó montha
OptionaI purchaae
payment
|
£1u,ó76.uu
Amount of
credit
£17,ó27.24
1otaI amount
payabIe
||
£22,ó6ó.7ó
Acceptance
fee
£18u.uu
Purchaae
activation fee
|
£96.uu
Fixed
intereat rate
4.ó8x
Repreaentative
APR
6.6x
Repreaentutive Lxumple: A18u SL
Jle aew \tlass.
~va||ab|e now w|t| 2 years lree serv|c|ng.
¯¯
Lesp|te t|e dynau|c new sty||ng, 16' a||oy w|ee|s and 8|uetoot|
enab|ed enterta|nuent systeu, t|e uost |upress|ve leature |s
t|e pr|ce. ¹|e new ~-C|ass, ava||ab|e lrou [ust £249
¯
a uont|.
Viait mercedea-benz.co.uk/offera
0ea|ers are gett|ng
better, but can they
keep your bus|nessI
£diter-in-chieI: SteveFcwler
ßeputyediter: 0rahamFcpe
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Newsediter: }ackklx
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Preductien
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or caII 02079076132for moredetaiIs.
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AutcFxpresslsatrademarkcf Fellxuennls.
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Ltd. CcmpanyreglsteredlnFngland, number 1138891.
Thlspubllcatlcnmaynct bereprcducedcr transmltted
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Pcst Ufflce. PlcturessubmlttedtcAutcFxpress
aresent at cwners' rlsk. whlleeverycarelstaken,
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1h|s weekon
autoexpress.co.uk
NewNazda 1 dr|ven
£kfL05l9£ |0A09l0£0
w£'v£ aIready been impressed by an earIy versien
eI the newhatchback - and newit's time te test
the preductien car. Leg en te Iind eut hewit Iares
en a marathen drive threugh kussia, starting Irem
the eastern eutpest eI vIadivestek.
ßring Aute £xpress te IiIe with eur
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Substribe en iPad
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£k
ßring A
UvFk the past 12 years,
cur annual urlver Pcwer
survey has revealed preclsely
what ycu thlnk cf the servlce
ycu get frcmycur dealers.
And the gccd news ls, they
seemtc be gettlng better.
we've seen satlsfactlcn
ratlngs lmprcve cver the past
flve years, but cnly by 5./ per
cent. That's better than ncthlng,
but l can assure ycu car makers
have made mcre than a 5./ per
cent effcrt tc lmprcve thlngs.
They kncwmany pecple
wlll buy the seccnd cr thlrd
car cn thelr shcrtllst lf they
llke the dealer, sc tralnlng
reglmes are strlcter than ever.
Custcmer servlce can be sc
slmple - |ust treat pecple well
and they may well buy. lt's what
Lexus has been dclng sc well
fcr sc many years and why,
thls year, lt's a dcuble urlver
Pcwer wlnner: ycu lcve the
cars and ycu lcve the dealers.
8ut Lexus can't be restlng cn
lts laurels - cur urlver Pcwer
201/ survey has ncwcpened
and we want tc hear everythlng
abcut ycur experlences. Lcg cn
tc the address belcwtc tell all
abcut ycur car and dealer.
51£9£ f0wL£k
£d|tor-|n-ch|e|
1hisweek
v|s|t autoexpress.co.uk lo| a|| the |atest new ca|s
5teve_FewIerQdennis.ce.uk
QsteveIewIer
want to te|| us about your carI
we'd ||ke to hear your v|ews on your car... so take part
|n our reader survey. www.autoexp|ess.co.u|/d||ve|powe|
Sµoc|al lssoo × ííí½Aæݨnî·ÏnÓÓ½[¨½æ–
s Sµoc|al lssoo ííí½Aæݨnî·ÏnÓÓ½[¨½æ–
wF flrst sawthe l3 ccncept
at the 2011 Frankfurt Mctcr
Shcw. lt was fcllcwed by the l3
Ccupe ccncept at the LA shcwln
2012, and then last mcnth (lssue
1,277), we drcve an l3 prctctype.
hcw, flnally, 8Mwhas thrcwn the
ccvers cff the shcwrccm-ready l3
- the mcst deslrable and hl-tech
electrlc car yet that cculd brlng
battery mctcrlng tc the masses.
Thel3hasundercut ltspredlcted
£35,000 prlce by scme margln: lt
wlll be avallable tc buy cutrlght
frcm£25,680 (after the £5,000
0cvernment electrlc car grant), cr
tc lease fcr three years frcm£369
a mcnth wlth a £2,995 depcslt. Sc
what dc ycu get fcr ycur mcney!
The flrst declslcn custcmers
wlll need tc make ls whether tc
gc fcr the pure electrlc mcdel cr
the range extender. The fcrmer
uses a 168bhp mctcr wlth 250hm
cf tcrque tc gc frcm0-62mph ln
7.2 seccnds - the same tlme as a
8Mw120d MSpcrt. Tcp speed ls
93mph and an 80-100-mlle range
ls prcmlsed frcma slngle charge.
kange
lf range anxlety ls a prcblem,
the range extender l3 cculd be a
better chclce. lt mcunts a 3/bhp
650cc twc-cyllnder mctcrblke
englne next tc the 168bhp mctcr
tc keep the batterles tcpped up
cn the mcve. wlth a full tank cf
petrcl, lt extends the car's range
tc 160-186 mlles. 8ut the added
welght cuts the 0-62mph sprlnt
tlme tc 7.9 seccnds, and thls
mcdel ccsts frcm£28,830.
Charglng takes elght tc 10
hcurs frcma standard 2/0v
sccket, cr ycu can have a 8Mw
l wallbcx fltted at ycur hcme fcr
£315. Thls wlll take the l3 frcm
zerc tc 80 per cent ln three hcurs.
Flnd a publlc uC rapld charger,
and the batterles can be tcpped
up ln |ust 30 mlnutes tc an hcur.
we're already famlllar wlth the
l3's grcundbreaklng ccnstructlcn
methcds (whlch wlll alsc be used
fcr the l8 spcrts car, due later thls
year). lt uses a mlx cf carbcn flbre
and alumlnlumfcr the chassls and
panels tc cffset the 230kg llthlum-
lcn battery pack. 8ut the welght-
savlng measures gc much deeper.
Alumlnlumsuspenslcn
ccmpcnents, hcllcwdrlveshafts
and standard 19-lnch fcrged
alumlnlumwheels all help here.
Fven the wlndscreen wlper has
1epsIery
|||st lo| news eve|y wee|
ºN|x o| carbon
and a|um|n|um
o||sets we|ght o|
210kg ||th|um-
|on batter|esº
Q 6roundhreakin¿ prite ta¿ for tuttin¿-ed¿e new i1 elettrit tar
Q tomes as pure £¥ or ran¿e extender, on sale Novemher
an unccnventlcnal hcneyccmb
structure tc reduce mass. As a
result, the pure-electrlc l3 welghs
ln at |ust 1,195kg - arcund the
same as a Fcrd Flesta ST.
8ut |ust because lt's llght
dcesn't mean lt's shcrt cn space.
8Mwclalms there's acres cf
rccmfcr fcur adults, wlth lcads
6klLL£
8|ue-r|nged k|dney gr|||e |s
a des|gn |eature carr|ed
over |rom |1 concept
8Mw revea|s
kear-h|nged back doors g|ve
easy access to surpr|s|ng|y
spac|ous |nter|or
jack kix
¦ack_lix_denni·.co.uk
_¦ack_rix
jac
¦a ¦ack
Sµoc|al lssoo ¤ ííí½Aæݨnî·ÏnÓÓ½[¨½æ–
cf headrccmand easy access
thrcugh a plllarless cpenlng. Plus,
premlummaterlals llke wccd,
natural flbres and leather ensure
the lnterlcr flnlsh ls |ust as gccd
as ln 8Mws further up the range.
Un the cutslde, the l3 stays
falthful tc the crlglnal ccncept,
wlth lts cdd-shaped glass area,
twc-tcne cclcur scheme and
flashes cf blue cn the grllle and
slde sllls. The ma|cr change ls tc
the wlndcwllne, whlch ls hlgher
- as cn the l3 Ccupe ccncept -
althcugh a dlp where the hldden
rear dccrs are shculd lmprcve
vlslblllty fcr rear passengers.
The l3 has been deslgned
wlth urban drlvers ln mlnd. A
tlght 9.86-metre turnlng clrcle
1h£ chance te ewn a brand newcarben Iibre ßMwIer just £369 a menth
seunds a very tempting prepesitien, but ever three years dees this Ieasing
package reaIIy make mere IinanciaI sense than buying the i3 eutright?
1he Ieasing deaI wiII set yeu back £16,279 ever three years, ence yeu've taken
inte acceunt the £2,995 depesit and 36 menthIy payments. II yeu deduct this Iigure
Iremthe £25,680 purchase price, that Ieaves yeu with £9,401 - equivaIent te a
residuaI vaIue eI 31 per cent (which is caIcuIated en the true price eI £30,680,
beIere the £5,000 Cevernment eIectric car grant has been deducted).
5e, as Ieng as the i3's residuaIs (yet te be caIcuIated by price expert CAP) are
abeve 31 per cent, it wiII make mere sense te buy the car eutright, and seII it en aIter
three years, than te Iease it. Censidering the Nissan LeaI retains areund 34 per cent
eI its vaIue new, and the ßMwis a mere premiumpreduct, that seems a certainty.
5hou|d you
|ease or buyI
s £25k e|ectr|c |1
fubby stows power cab|e, househo|d socket g|ves 10-hour charge
0AN£L5
£ng|neers have |ocused on
m|n|m|s|ng we|ght |n body and
chass|s, to max|m|se the range
1h£ chance te ewn a brand newcarben Iibre ßMwIer just £369 a menth £
seunds a very tempting prepesitien, but ever three years dees this Ieasing
package reaIIy make mere IinanciaI sense than buying the i3 eutright?
1he Ieasing deaI wiII set yeu back £16,279 ever three years, ence yeu've taken
inte acceunt the £2,995 depesit and 36 menthIy payments. II yeu deduct this Iigure
Iremthe £25,680 purchase price, that Ieaves yeu with £9,401 - equivaIent te a
residuaI vaIue eI 31 per cent (which is caIcuIated en the true price eI £30,680,
beIere the £5,000 Cevernment eIectric car grant has been deducted).
5e, as Ieng as the i3's residuaIs (yet te be caIcuIated by price expert CAP) are
abeve 31 per cent, it wiII make mere sense te buy the car eutright, and seII it en aIter
three years, than te Iease it. Censidering the Nissan LeaI retains areund 34 per cent
eI its vaIue new, and the ßMwis a mere premiumpreduct, that seems a certainty.
0AN£L555
£ng|neers have |ocused on
m|n|m|s|ng we|ght |n body and
chass|s, to max|m|se the range
1epsIeryßVw|1 1epsIery
¯õ Sµoc|al lssoo ííí½Aæݨnî·ÏnÓÓ½[¨½æ–
and qulck steerlng ratlc shculd
make the newcar great at dartlng
ln and cut cf clty trafflc, whlle
MacPherscn strut frcnt and multl-
llnk rear suspenslcn wlll help lt
deal wlth rutted lnner-clty rcads.
And lf ycu drlve carefully
arcund tcwn, there shculdn't
be much need tc use the brakes.
when ycu llft cff the thrcttle, an
lntelllgent regeneratlcn system
deccuples the englne and allcws
ºwood, natura| ||bres and |eather
g|ve |1 |nter|or a prem|um|ee| to
match h|gher-spec 8Nwmode|sº
the car tc ccast efflclently at
hlgh speeds. uc the same at
lcwspeeds, and the mctcr
reverses tc beccme a generatcr
and slcws the l3 dcwn fcr ycu.
8ut lt's nct |ust the drlvlng
experlence that's ncvel, the twln
dlgltal dlsplays glve drlver and
passenger access tc a range cf
brand newfunctlcns. Fcr example,
lf the sat-nav detects that a
destlnatlcn ls beycnd ycur
avallable range, lt wlll suggest
swltchlng tc FCUPkUmcde, cr
calculate a mcre efflclent rcute (lt
even takes lntc acccunt gradlents
cn hllls), tc help ycu get there.
8cth verslcns cf the l3 wlll
quallfy fcr a range cf tax beneflts
beycnd the 0cvernment grant.
They're exempt frcmrcad tax and
the Lcndcn Ccngestlcn Charge,
and buslnesses wlth emplcyees
runnlng cne can clalm100 per
cent cf lts value agalnst thelr tax
blll. 8Mwcffers the cars wlth a
three-year unllmlted mlleage
warranty and ccvers the battery
fcr elght years and 100,000 mlles.
lf ycu can llve wlth the llmlted
range - and 8Mw's research
suggests the average ccmmute ls
25 mlles -the l3 shculd tlcka
lct cf bcxes. lt cfflclally
launches here cn
16 hcvember, but
crder bccks are
already cpen.
50what next Ier ßMw's i brand? A spekesman cenIirmed
that the Iuture eI the medeI range depends en hewthe
i3 is received. ßut iI saIes are streng, the next car in the
pIan is a mid-size saIeen that's IikeIy te be caIIed i5.
ßMw's LiIeßrive architecture has been designed te aIIew
cars eI diIIerent sizes te be made reIativeIy easiIy, shertening
deveIepment times - se the i5 ceuId hit the read in 2015.
1he LiIe sectien is the bedy, made eI carben Iibre-reinIerced
pIastic. 1his materiaI aIIews paneIs te be censtructed mere
easiIy and quickIy than cenventienaI metaI pressings, making
deveIeping diIIerent bedystyIes simpIer and Iaster.
5imiIarIy, the aIuminiumßrive pIatIermcan be sized te suit
the medeI. 1he battery and eIectric meter can be enIarged te
previde the increase in pewer a bigger car weuId require.
1he name i3 was chesen as the car has a simiIar price te a
35eries. 1he Iarger car is IikeIy te be caIIed i5, as i4 may grace
an i3 Ceupé - IeIIewing the 45eries Ceupé's naming strategy.
...And new |5 sa|oon
|s [ust a stretch away
0£1AlL5
|0r|ve-sty|e contro||er togg|es through
menus, padd|es contro| dr|v|ng mode
5|mp|e, m|n|ma||st screens d|sp|ay speed and |nter|or |unct|ons
5££ 00k|0A0£0l1l0Nf0kN0k£ 0lf10k£5
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ºlntr|gu|ng
des|gn deta||s
w||| make |t on
to ||na| NlNl
product|on carº
Mlhl has revealed lts vlslcn
cf the future - ln mcre ways
than cne. The Mlhl vlslcn ccncept
"glves mcre than a fewhlnts
where the newMlhl ls gclng",
acccrdlng tc head cf 8Mw0rcup
deslgn Adrlan van Fccydcnk.
Fcwever, unllke mcst ccncept
cars lt dcesn't physlcally exlst
yet - lnstead, lt was unvelled
as a 3u hclcgramat the Mlhl
deslgn centre ln Munlch.
we've already brcught ycu spy
shcts cf the newMlhl hatch (due
tc be revealed slmultanecusly at
the Tckyc and LA Mctcr Shcws
ln late hcvember) ccmpletely
undlsgulsed ln lssue 1,276.
Thls has stclen the vlslcn
ccncept's thunder scmewhat.
Fcwever, these cfflclal plctures
stlll shcwa number cf lntrlgulng
deslgn detalls that wlll make lt tc
the prcductlcn car later thls year.
The mcst strlklng aspect ls the
newgrllle, whlch "reverts back tc
where we came frcm", acccrdlng
tc Mlhl deslgn bcss Anders
warmlng. wlth an lntegrated
bumper and fcgllghts lt's a much
slmpler deslgn, remlnlscent cf
the crlglnal Mlnl. hewheadlamps
keep the classlc rcund styllng, but
are surrcunded by an LFu'halc' -
a cue flrst seen cn the kccketman
ccncept (see cppcslte).
ln prcflle, shcrt cverhangs
and the classlc 'flcatlng' rccf
are malntalned, but ccntrastlng
plastlc claddlng - referred tc as
'spats' by the deslgn team- runs
arcund the base cf the screen
and dcwn tc the wheelarches.
"lt's scmethlng we llke, but lt
mlght nct be exactly llke that cn
the flnlshed car," van Fccydcnk
clarlfled. At the rear, a stepped
NlNl |s prom|s|ng more
space than |n current car
Jackkix
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Q k£Ak £N0
Ia||-||ght c|usters are
|arger than current car's
and cut |nto rear hatch
Q N£w N05£
5|mp|er gr|||e and humper
des|gn are rem|n|scent o|
or|g|na| M|n|'s |ront end
Q fLA00lN6
Lhunky p|ast|c c|add|ng
runs |rom w|ndows
down to whee|arches
wraps are o||
a||-new NlNl
Q 0ffitial pittures of tontept reveal hahy's thunky look Q Minimalist, hi-teth interior desi¿n
Newsweek
Sµoc|al lssoo ¯ß ííí½Aæݨnî·ÏnÓÓ½[¨½æ–
spcller lntegrated lntc the rccf,
plus twln tallplpes, hlnts at hcw
spcrtler mcdels wlll lcck.
Larger vertlcal tall-llghts that
cut lntc the bcctlld sprcut sharp
llnes - a blg ccntrast tc the
current car's clean surfaces.
lndents ln the dccrs are alsc new
fcr the Mlhl, and cruclal tc the
cverall deslgn. "Thls ls a careful
develcpment cf the brand - the
llnes are nct deccratlve, but are
deslgned tc catch and hcld llght
and emphaslse certaln thlngs,"
van Fccydcnk explalned.
A number cf slgnlflcant cabln
changes have been lntrcduced,
tcc, such as newfunctlcnallty fcr
the plate-slzedcentral dlsplay. Thls
ls ncwfully dlgltal and capable
cf shcwlng an analcgue-style
speedc, cr cther lnfcrmatlcn ln
a futurlstlc 3u laycut. wlth cnly
three dlals fcr the cllmate ccntrcl
belcwthat, the lnterlcr ls much
less cluttered than at present.
The dash has a 'party plece',
tcc, hlt the spcrt buttcn by the
gearshlft and every blue dlsplay
swltches tc red tc slgnlfy that the
steerlng, thrcttle and exhaust
are ln thelr raclest settlngs.
As fcr the lnterlcr package,
van Fccydcnk tcld us: "Ycu wlll
get a llttle blt mcre space cn the
lnslde. 8ut Mlhl ls all abcut a
mlnlmumfcctprlnt cn the rcad
wlth maxlmumlnterlcr space, l
stlll belleve lt wlll be the smallest
car ln lts class." A prcductlcn
0|g|ta| d|sp|ay means
the new |nter|or |s
|ess c|uttered
verslcn cf the three-dccr hatch,
prevlewed by thls ccmputerlsed
ccncept, wlll be the flrst mcdel
tc be revealed thls hcvember
- cnly a fewdays after the 107th
annlversary cf the blrth cf 1959
Mlnl deslgner Alec lsslgcnls.
That wlll be fcllcwed by a
flccd cf newMlhls lncludlng, fcr
the flrst tlme, a flve-dccr hatch.
There wlll alsc be newClubman,
Ccnvertlble, Ccuntryman and
Paceman mcdels, and even a
Salccn tc target bccmlng markets
such as Chlna. "At any cne tlme
we have flve tc elght prc|ects
cn the gc, each cf these wlth
cffshccts such as }Cwverslcns
and facellfts," warmlng revealed.
An lnslde scurce tcld us
underwhelmlng sales mean the
future cf the Ccupe and kcadster
ls less certaln. lnstead, bcth twc-
seaters cculd be replaced by
scmethlng mcre aggresslve,
such as a lcw-slung spcrts car.
Fcwever, van Fccydcnk ls
ln nc rush tc launch the all-new
range, saylng: "Mlhl ls nc lcnger
under pressure. hcwthat we
share the newfrcnt-wheel-drlve
platfcrmwlth 8Mw, there ls nc
lcnger the pressure tc expand
and pay fcr all the platfcrm
develcpment curselves. That
glves Mlhl mcre tlme and space
tc ccnslder lts next step."
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I1'5the car every MINI Ian wants te be buiIt, but design chieI
Adrian van heeydenk says the kecketman cencept was aIways a
precurser te the newMINI IamiIy, rather than a preductien reaIity.
"1he kecketman was the Iirst embediment eI this new
design Ianguage," he expIained. "MINI is aII abeut smaIIness
and cIeverness, and the car demenstrated that perIectIy.
"It was a research preject that get the wheIe teamvery
excited, and this cencept is the next step en Iremthat."
kocketman's starr|ng
ro|e |n NlNl evo|ut|on
6reen ||ght |or 0K-h
Q 8entley ¿ives S0¥ ¿o-ahead as part of £800minvestment Q tash will fund newtars, development of trewe plant
8FhTLFY has flnally
ccnflrmed lt'll bulld an Suv,
wlth the newcar set tc be made
at the factcry ln Crewe, Cheshlre,
rather than alcngslde the next
Audl Ç7 ln 8ratlslava, Slcvakla,
as prevlcusly suggested.
The Suv wlll gc cn sale ln
2016, wlth the ccmpany set tc
lnvest cver £800mllllcn ln lts
Crewe FÇand develcplng new
mcdels befcre then. Mcre than
1,000 uK |cbs wlll be created
as a result cf thls lnvestment.
ur Martln wlnterkcrn, chalrman
cf the bcard at the vclkswagen
0rcup, sald: "we belleve ln the
uK as a ccmpetltlve lccatlcn fcr
lndustrlal prcductlcn. 8entley
fans all arcund the wcrld are
lccklng fcrward tc lts flrst Suv.
Tcgether we wlll make thls car
ancther true 8entley - pcwerful,
excluslve and successful."
8entley prevlewed an Suv
wlth lts FXP 9 F ccncept at the
0eneva Mctcr Shcwln 2012, but
has slnce hlnted lt'll change the
deslgn ln respcnse tc custcmer
feedback. we expect scmethlng
slmllar tc the excluslve lmage
(rlght) publlshed ln lssue 1,271.
8entley released a sketch tc
acccmpany thls anncuncement,
and lt reveals a sllghtly spcrtler
prcflle than the ccncept. There's
an uncanny resemblance tc
Pcrsche's Cayenne, tcc,
suggestlng the twcSuvs wlll share
mcre than |ust a platfcrm- they'll
have slmllar prcpcrtlcns as well.
CFUur wclfgang Schrelber tcld
Autc Fxpress: "we already have
2,000 pre-crders wlthcut
custcmers kncwlng the prlce cr
styllng. Slnce the ccncept we've
wcrked hard cn the exterlcr and
lnterlcr, and lt's ncwready fcr
flnal develcpment. lt lccks mcre
llke a 8entley, mcre mcdern."
The plan ls tc sell 3,000 tc
/,000Suvs a year, whlch wculd
make the newmcdel a cruclal
part cf 8entley's almtc bccst
annual sales frcm8,510 last
year tc 15,000 cars by 2018.
Schrelber alsc sald there'll be
a small cverlap wlth the kange
kcver cn prlce, suggestlng the
Suvwlll start at arcund£120,000.
00k spies have cau¿ht McLaren's
newPorsche 911 rivaI out on the
road - dressed as a 12C5pider.
0nder the famiIiar body of
the modeI in our pictures is an
earIy prototype of the supercar,
codenamed P13, and a McLaren
spokesman confirmed it's "a
muIe undertakin¿ earIy testin¿".
1he newcomer wiII be pitched
as a usabIe, 'everyday' supercar
that bIends stron¿ performance
with a spacious boot and cabin.
we're expectin¿ a price ta¿
of around £120,000 to rivaI
the 911 1urbo and Audi k8.
1he P13 is expected to use a
revised but detuned version of
the 3.8-Iitre v8 found in the 12C,
possibIy without turbochar¿ers.
And when we visited McLaren's
wokin¿ base in 5urrey to ¿et the
fuII story, senior desi¿ner kob
MeIviIIe toId us it wouId be mid-
en¿ined, and that it's IikeIy to
be based on the 12C's Ii¿ht but
stron¿ carbon fibre MonoCeII.
1he seven-speed seamIess
shift ¿earbox used in the 12C
is aIso expected to be fitted.
McLaren is tipped to take the
wraps off the P13 at the Ceneva
Motor 5howin sprin¿ 2015.
Vc|a|en's 9II scooped
0nder body o| 12f 5p|der
|s prototype vers|on o|
0orsche-r|va|||ng 011
£k0 9 f concept had
sumptuous |nter|or we
expect |rom 8ent|ey, w|th
m|x o| |eather and wood
0|||c|a| sketch
g|ves teaser o|
showroom car,
pro|||e p|ctures
o| concept and
0orsche show
two mode|s w|||
share more than
[ust a p|at|orm
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Luke_Vadden_dennis.co.uk
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u||t 8ent|ey 50V
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80CA11I has reveaIed the first
of six Le¿end editions it pIans to
Iaunch over the next 12 months.
1he Le¿end |ean-Pierre wimiIIe
is based on the veyron vitesse,
and is set to debut at the PebbIe
8each Concours d'£Ie¿ance in
CaIifornia on 18 Au¿ust.
It's namedafter one of 8u¿atti's
most famous factory drivers -
wimiIIe won the Le Mans 24Rours
in 1937 and 1939. 1he car's bIue
paint scheme is inspired by his
victorious 57C1ank from1937.
0nIy three |ean-Pierre wimiIIes
wiII be produced. 1he 1,183bhp
8.0-Iitre w16 en¿ine is carried
over unchan¿ed, so the roofIess
car stiII does 0-62mph in 2.6
seconds. 1here's no word on price
yet, but if you're interested don't
expect chan¿e from£2miIIion.
f2m vey|on spec|a|'s |e Vans |oo|
8ugatt| w||| bu||d
on|y three 9eyron
w|m|||e spec|a|s
0ur exc|us|ve |mage shows how
||na| 509 w||| |ook - and |t's toned
down |rom the or|g|na| concept
0·n[ŽA— ÓÓæn ¯}
New Négane
gets k|tted out
k£NAbL1 has Iaunched a
Iimited-editien Mégane
(abeve). 1he knight £ditien
gets sperty kit and a cheice
eI petreI er dieseI engines.
1he car is a summer speciaI
and avaiIabIe te erder untiI
autumn. Prices start at
£17,095 Ier the Iive-deer
petreI-pewered hatchback,
rising te £17,895 Ier
the 5pert 1eurer estate.
£xtras en the car incIude
dark chreme 16-inch aIIeys,
rear privacy gIass, C1 Line
bumpers Irent and back,
and rear parking sensers.
N|ne-speed
box |or Nercs
M£kC£ß£5wiII intreduce a
newnine-speed autematic
gearbex in the £-CIass, with
ether medeIs set te IeIIew.
1he £-CIass wiII ge en
saIe in £urepe in 5eptember,
and arrive here next year.
1he gearbex is caIIed
9C-1k0NIC, and repIaces the
eId seven-speed 7C-1k0NIC,
eIIering imprevements in
eIIiciency and emissiens.
It wiII Iirst be paired with
the £350 ßIue1£C, where it
cuts C02 emissiens Irem
157g]kmte 138g]km,
with IueI ecenemy up Irem
47.1mpg te 53.2mpg.
1yres to turn
down vo|ume
PIk£LLI has deveIeped a
set eI tyres that it cIaims
reduces neise in a car by
50 per cent, and the Audi
k56 Avant and k57 are
the Iirst cars te beneIit.
1he tyres are set te be
avaiIabIe as an eptienaI
extra en the pair, with
prices stiII te be cenIirmed.
1he tyres have a Iayer
eI neise-canceIIing spenge
under the tread bIecks, and
PireIIi says it reduces the
ameunt eI vibratien and neise
threugh the steering wheeI.
ßas|c ma|ntenance shoc| Newsweek
ííí½Aæݨnî·ÏnÓÓ½[¨½æ–
0ffltlAL
A510h Martin and Mercedes
AMC have announced a technicaI
partnership that means Aston's
future modeIs wiII ¿et bespoke
v8 en¿ines deveIoped usin¿
AMC technoIo¿y and Mercedes
eIectricaI components.
As part of the move, AMC
owner 0aimIer AC wiII receive
five per cent equity in Aston. 1he
Aston to use AV0 v8s
A510N Martin has reveaIed twe newspeciaI-editien
cars designed by ItaIian ceachbuiIder Zagate. 1he twe
medeIs were unveiIed at Asten's centenary ceIebratien
event, heId in Lenden's kensingten Cardens.
1he twe cars, named the ßß9 5pyder Zagate and ßß5
Ceupé Zagate CentenniaI, are based en the ßß9 veIante and
ßß5respectiveIy, and are beth ene-eIIs. 1he ßß9 5pyder is
destined Ier American ceIIecter Peter kead, whiIe the ßß5
Zagate wiII ge te an anenymeus Asten enthusiast in [apan.
Iagato spec|a|s mark
centenary ce|ebrat|ons
makers have si¿ned a Ietter of
intent, and wiII reach a definitive
a¿reement Iater in the year.
AMC boss 0Ia KãIIenius said:
"we are proud to work with
Aston Martin and provide it with
powertrains and components for
its forthcomin¿ sports cars."
MeanwhiIe, Aston Martin
product deveIopment director
Ian Minards added: "we
have seIected AMC
specificaIIy as the basis for
this powertrain deveIopment
process. Aston Martin sources
cuttin¿-ed¿e technoIo¿y from
key suppIiers around the ¿Iobe
and the opportunity to incIude
content fromMercedes AMC
CmbR is, cIearIy, ¿ood news."
Aston's current v8 and v12
en¿ines are buiIt by ford, in an
a¿reement recentIy extended for
another five years. 5o we may
not see the fruits of the AMC
partnership for some time.
AN6 w||| prov|de
Aston eng|nes and
tech |n return |or a
||ve per cent stake |n
the |uxury car maker
–
not see the
partners
A
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have se
0em|se o| 0l¥ mechan|c
lhCkFASlh0LY ccmplex cars
are kllllng cff the drlveway
ulY mechanlc, acccrdlng tc
research by warranty ulrect.
lt revealed that even slmple
malntenance |cbs llke changlng
a frcnt headlamp cculd ncwtake
mcre than an hcur-and-a-half fcr
ulY enthuslasts tc ccmplete. And
wlth the speclallst tccls and
dlagncstlc equlpment requlred
tc carry cut scme baslc tasks,
even a prcfesslcnal mechanlc
needs 96 mlnutes tc change a
frcnt headlamp cn a kenault Cllc.
Ccmmcn ulY |cbs are ncw
nct cnly vlrtually lmpcsslble tc
carry cut at hcme, but they are
ccllectlvely ccstlng mctcrlsts
mllllcns ln garage bllls. An hcur
cf a prcfesslcnal technlclan's
tlme ccsts £96 cn average, but
that can scar tc mcre than
£200 fcr scme car brands.
uuncan McClure Flsher,
managlng dlrectcr cf warranty
ulrect, sald: "The days cf
changlng cll and fllters,
and replaclng llght bulbs, cn
the drlveway are fast beccmlng
a thlng cf the past - ln scme
cases, they already are.
"hew, mcre ccmpllcated
technclcgles cn cars are placlng
even mcre pressure cn already
stralned hcusehcld budgets."
warranty ulrect wcrked cut
hcwlcng lt tcck a prcfesslcnal
mechanlc tc replace a headlamp
fcr the tcp-selllng cars ln the uK
(see table, rlght). Flttlng cne
cn a 8Mw1 Serles ls an hcur's
wcrk, whlle the same |cb wlll
take cn average 5/ mlnutes
cn a Mercedes C-Class.
Acccrdlng tc cur urlver Pcwer
satlsfactlcn survey (see Page /5),
cnly flve per cent cf mctcrlsts ncw
carry cut thelr cwn malntenance.
And cf thcse whc dc undertake
ulY wcrk, the numbers vary hugely
dependlng cn the car's age.
hearly half cf cwners wlth
vehlcles aged 10 years cr clder
are happy tc try cut ulY. Fcwever,
cnly 10 per cent cf cwners cf a
car aged between fcur and flve
years wlll attempt thelr cwn flx.
P45: ¥eur viewen yeur deaIer
Q Wi-teth tars hit home enthusiasts in the potket
Q tomplex methanitals make 0l¥ers thin¿ of past
ºfommon 0l¥ [obs are now
v|rtua||y |mposs|b|e to carry out
at home, and are cost|ng m||||onsº
CIaire heIden
Claire_lolden_denni·.co.uk
0l¥ mechan|cs are now th|n
on ground, even a head|amp
change |s a comp|ex [ob today
Sµoc|al lssoo ¯×
Make and 1ime to replate
model headlamp
8Nw 1 5er|es I hou|
8Nw 1 5er|es I hou|
Nercedes !4 m|ns
f-f|ass
9w 6o|| !4 m|ns
9auxha|| Astra 48 m|ns
9auxha|| forsa 16 m|ns
ford f|esta 10 m|ns
ford focus 10 m|ns
9w 0o|o I8 m|ns
N0w L0N6 10
00 A 8A5lf [08I
Latest research reveaIs hewIeng it
takes te de a simpIe jeb - changing a
headIamp - en uK's tep-seIIing cars.
Iagato spe
t
5ource: warranty 0irect
NewsweekS|AJ |eon Cup|a k
h0NßA'5newhybrid N5X supercar has been reveaIed as a
pretetype Ier the Iirst time. 1he N5X cencept was Iirst seen at
the ßetreit Meter 5hewin 2012, but that was mereIy a styIing
medeI - this is the Iirst time the car (beIew) has turned a wheeI.
1he shet was taken at a test track in Lexingten, 0hie, and the
car Ieeks simiIar te the cencept, aItheugha disguise hides mest eI
thedetaiIs. what wedeknewisthat it'II get amid-meuntedv6and
an eIectric meter driving each Irent wheeI, Ier areund 400bhp.
1he Audi k8 rivaI wiII be buiIt at henda's newPerIermance
ManuIacturing Centre in MarysviIIe, 0hie. 1he cempany has
aIready taken 25
erders twe years
beIere preductien is
set te start, and the
newN5X is expected
te be priced at areund
£75,000 when it gees
en saIe in mid-2015.
5tunn|ng new hybr|d
N5k h|ts road at |ast
ííí½Aæݨnî·ÏnÓÓ½[¨½æ– ¯s Sµoc|al lssoo
1R£ L£0h Cupra k isn't the
onIy 5£A1 in the pipeIine. hew
chairman |ur¿en 5tackmann has
hinted that an 50v is hi¿h on his
Iist of priorities, with the new
modeI IikeIy to arrive in 2015.
"1he upcomin¿ trend is
definiteIy that 50vs wiII pIay
a roIe," 5tackmann toId us.
"Is an 50v an interestin¿
modeI for 5£A1? Yes, of course."
£xpected to share its MÇ8
underpinnin¿s with the new
Leon, and previewed by the
I8X concept from2011, the
5£A1 50v wiII be simiIar in size to
the vw1i¿uan. It wiII effectiveIy
forma fourth member of the
Leon famiIy, which aIready
...Suv on the ca|ds, too
5£A1 p|ans Leon fupra k...
SFAT ls evaluatlng the
pcsslblllty cf a 300bhp,
fcur-wheel-drlve Lecn Cupra k,
Autc Fxpress has learned.
And wlth a 0-62mph tlme cf
arcund flve seccnds, lt's shaplng
up tc be the qulckest rcad car
SFAT has ever prcduced, beatlng
the cld 261bhp Cupra k. Uur
excluslve lmage shcws hcwa
spcrtler verslcn cf the three-dccr
Lecn SC (drlven cn Page /1)
cculd lcck, wlth a prctrudlng
chln spcller and deep slde sklrts.
At the rear, expect fcur
exhaust plpes tc prctrude elther
slde cf a dlffuser, lnstead cf |ust
twc plpes cn the standard Cupra.
Fven the standard frcnt-wheel-
drlve Lecn Cupra, due ln early
201/, ls nc slcuch. wlth lts
Q 8osses tonsider firehreather with around 100hhp
Q would take fi¿ht to Audi S1 and Mert A4S AM6
268bhp 2.0-lltre turbc englne, lt
wlll take the flght tc the 265bhp
kenaulspcrt Megane and 2/7bhp
Fcrd Fccus ST, and cffer the same
frcnt dlfferentlal as thevw0clf 0Tl
Perfcrmance Pack as an cptlcn.
The Cupra k, cn the cther hand,
wlll ccmpete agalnst lts slster
car, the 296bhp Audl S3, the
316bhp 8MwM135l and 355bhp
Mercedes A/5 AM0. lt'll make the
mcst cf the versatlllty cf the vw
0rcup's MÇ8 platfcrm, wlth a
selectlcn cf drlvlng mcdes tc turn
the adaptlve dampers, varlable
ratlc steerlng, uS0 gearshlfts
and exhaust vclume frcmscft
and subtle tc race sharp.
whlle there are plans tc cffer the
Cupra as a three-dccr, flve-dccr
and estate, lt's nct clear lf all three
bcdystyles, cr |ust the hatches,
wlll get the Cupra k treatment.
PA0£ 41: Leen 5C driven
º1he fupra k |s
shap|ng up to
be the qu|ckest
road car that the
company has
ever producedº
£XtLuSlV£ lMA6£
jack kix
¦ack_lix_denni·.co.uk
_¦ack_rix
jac
¦a ¦ack
incIudes three-door, five-door
and 51 estate versions.
5£A1's 50v pIans don't
stop there, either. 1he pint-sized
voIkswa¿en 1ai¿un has aIready
been confirmed for a debut
in 2016, and as with the vwup!
it's based on, rebad¿ed 5koda
and 5£A1 spin-offs are aImost
certain to ¿et the ¿o-ahead.
fh|n spo||er and deep
s|de sk|rts wou|d mark
storm|ng Leon fupra k out
l8k concept
shown |n 2011
Picture: Christian 5chuIte
Civic 1.4 SE, £1ºº a monrh, 0% AFR Fepresenrarive, 4 years' servicin_ lor £3ºº
Tortoise vs Hare. Somerimes ir's harc ro cecice
wherher ro rake ir slow or Le sponraneous. So
lor rhe rorroises our rhere, en|oy a lon_,
slow look ar rhe Honca Civic. Anc rhe
hares? Take a quick look here
rhen race cown ro
your local cealer.
Fuel consumpflon llgures lor fhe Clvlc range ln mpg (l/100km): Ürban 32.5 - 70.ó (8.7 - 4.0), Exfra Ürban 54.3 - 85.ó (5.2 - 3.3),
Comblned 44.1 - 78.5 (ó.4 - 3.ó). CC
2
emlsslons: 150 ÷ º4g/km. Fuel consumpflon lgures sourced lrom ollclal EÜ-regulafed laborafory
fesf resulfs, are provlded lor comparlson purposes and may nof rellecf real-llle drlvlng experlence.
ModeI sbown: Civic 1.4 ivTEC SE Manual in oprional Whire Òrchic Fearl ar £17,4º5 Òn The Foac. Terms and Conditions: New rerail Civic 1.4 ivTEC re_isrrarions lrom 1 July ro 30 SepremLer 2013. SuL|ecr
ro mocel anc colour availaLiliry. Òllers applicaLle ar parriciparin_ cealers anc are ar rhe promorer's aLsolure ciscrerion. Honda Aspirations (PCP): £1ºº per monrh Lasec on Civic 1.4 ivTEC SE Manual in
merallic/pearl painr ar £17,4º5 roral cash price (anc roral amounr payaLle) wirh 3o monrhs' 0% APP Pepresentative (inreresr rare per annum 0% lxec) wirh £3,º0º.22 (22%) ceposir, Òprional Final Faymenr ol
£o,421.º0, annual milea_e ol 10,000 anc excess milea_e char_e 5p per mile. You co nor have ro pay rhe Final Faymenr il you rerurn rhe car ar rhe enc ol rhe a_reemenr anc you have paic all orher amounrs cue,
rhe vehicle is in _ooc concirion anc has Leen servicec in accorcance wirh rhe Honca service Look anc rhe maximum annual milea_e has nor Leen exceecec. ¦ncemniries may Le requirec in cerrain
circumsrances. Finance is only availaLle ro persons a_ec 18 or over, suL|ecr ro srarus. All l_ures are correcr ar rime ol puLlicarion Lur may Le suL|ecr ro chan_e. Crecir provicec Ly Honca Finance Europe
Flc. 470 Loncon Foac, Slou_h, Berkshire SL3 8ÒY. 5ervicing: Four years' servicin_ or 50,000 miles, whichever comes lrsr, lor £3ºº inclucin_ vAT anc incluces a maximum ol lour manulacrurer's scheculec services
honca.co.uk/civicol lers
*yøÞøyy¡¦agua| X|k Spo|tb|a|e
+?א ž™a
laul_3ond_dennis.co.uk
_laul¯homas3ond
fapt|on to go |n
space here p|ease
fapt|on |n space
[aguar's 501hhp 8|k
Q Superthar¿ed ¥8 Sporthrake spied on test
Q Likely to tost £I0k if it ¿ets the ¿reen li¿ht
Uuk sples have spctted what
appears tc be a }aguar XFk
Spcrtbrake undergclng trlals at
the brand's testlng faclllty near
the hurburgrlng ln 0ermany.
The black prctctype features
lcwered suspenslcn and quad
exhaust plpes, plus blgger alr
lntakes, larger allcy wheels
and blg brake dlscs. And lt
suggests that the ccmpany
ls explcrlng the pcsslblllty cf
a hlgh-perfcrmance verslcn
cf lts elegant estate car.
Llke the XFk salccn, the
Spcrtbrake wculd be pcwered
by a 5.0-lltre supercharged
v8 prcduclng 503bhp. That
shculd be encugh tc take lt frcm
0-62mph ln arcund flve seccnds
- an amazlng feat fcr a car cf thls
slze, but nct qulte as fast as the
Audl kS6 and Mercedes F63 AM0
estate, whlch pcst tlmes cf 3.9
and /.3 seccnds respectlvely.
Fcwever, }aguar admlts the
XFk Spcrtbrake lsn't a prlcrlty.
8rand dlrectcr Adrlan Fallmark
tcld us the ldea was lnterestlng,
but alsc sald lt wculd be "dlfflcult
tc re-englneer the Spcrtbrake's
suspenslcn fcr the perfcrmance".
Clearly, thls wcrklng mule
shcws that the ccnverslcn ls
pcsslble, thcugh, and the
prctctype cculd be part cf a
plan tc gauge lnterest ln an
k-badged verslcn cf the estate.
lf the XFk Spcrtbrake was
tc make prcductlcn, expect lt tc
be prlced at arcund £70,000.
}aguar has plenty cn lts plate
ln the meantlme, thcugh, wlth
a crcsscver - llkely tc be called
elther XÇcr Ç-Type - and a 8Mw
3 Serles-rlvalllng salccn bcth
cn the way ln the near future.
Thcse twc mcdels wlll fcrm
part cf a blg sales push fcr }aguar
Land kcver, whlch ls almlng
tc bccst annual sales frcm
arcund 350,000 tc
cne mllllcn by 2020.
Next 5mart |orIwo up and runn|ng
1R£ new5mart for1wo is takin¿
shape - and aIthou¿h we've seen
pictures of the city car in dis¿uise
as a kenauIt 1win¿o before, this
Iatest spy shot ¿ives us a ¿Iimpse
at the front end for the first time.
1he for1wo is due to debut
officiaIIy at the start of next
year, and ¿o on saIe by the
sprin¿. And aIthou¿h you stiII
need to use your ima¿ination
because of the camoufIa¿e,
you can |ust make out the
Iar¿e, square headIi¿hts and
perforated ¿riIIe. 0ur excIusive
ima¿e (beIow) ¿ives a cIearer
idea of what to expect.
fromthe A-piIIar backwards,
this muIe uses 1win¿o body
äõ 0·n[ŽA— ÓÓæn
8|g whee|s, huge brake ca||pers and quad exhausts h|nt at th|s prototype's potent|a|, and |t uses the same 501bhp 98 as the kfk sa|oon
[A60Ak kfk
500k18kAk£
[aguar says |t
has no o|||c|a|
product|on
p|ans |or a hot
vers|on o| the
kf 5portbrake,
as upgrad|ng
the suspens|on
wou|d be very
cost|y. 8ut these
|mages c|ear|y
show that |t's
|ook|ng |nto the
|dea c|ose|y
5p|es caught heav||y d|sgu|sed new for1wo on the road, and
our exc|us|ve |mage ||e|tI shows you how c|ty car's set to |ook
paneIs - that's because the
newfor1wo's pIatformwiII aIso
underpin the next-¿eneration
kenauIt city car. And the chassis
can easiIy be stretched, too, for
use on the Iar¿er 5mart forfour.
Look cIoseIy and you can
aIso spot air vents behind the
rear wheeIs, confirmin¿ that the
newcomer wiII retain the current
5mart's rear-en¿ined, rear-wheeI-
drive Iayout. 1his wiII aIso be
shared with the next 1win¿o.
A pure eIectric version
of the for1wo wiII aIso
be offered, and this
shouId improve on
the current battery-
powered £0
modeI's 90-miIe ran¿e and
seven-hour char¿e time.
5mart owner Mercedes
has yet to officiaIIy reveaI
when the wraps wiII come
off the newIine-up, but
sources cIose to the brand
su¿¿est that it couId be at
an event |ust before March's
Ceneva Motor 5how.
Picture: Auto 8iId]Larson
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Vat_wat·on_denni·.co.uk
_mat_wat·on
f|v|c 1ourer
Aud| k5I
0bk Iatest videe reviews cever twe
cars with very diIIerent remits. First
there's the Audi k57, which has the
same twin-turbe v8 as the k56 in a
sIeeker bedy. we aIse take an earIy
drive in the newCivic estate, which
henda has taiIered Ier bkbuyers.
watch at auteexpress.ce.uk]videes.
h0NßA'5reguIar Civic is aIready
impressiveIy practicaI, but the
1eurer estate takes this te a new
IeveI. we hit the read in an earIy
pretetype, and Ieund henda has
impreved the driving experience
te address criticismeI the hatch.
wAN1 a Iarge, Iast Audi, but bauIk
at the idea eI spending £70,000
en an £state? 1he newk57 deIivers
aII the bembastic pace eI the k56,
with added kerb appeaI. 5e is it a
better buy than Mercedes' CL563
AMC? 0ur drive repert reveaIs aII.
¥eu can watch
any eI eur videes
en yeur phene
- simpIy by
scanning this
Çk cede.
£ach week, eur iPad app Ieatures
excIusive videe. ßewnIead it new.
subscrlbe.autcexpress.cc.uk]prlnt-lpad]
1h£ mest extreme street-IegaI [aguar ever has been
cenIirmed Ier the bk. [ust 10 exampIes eI the
track-biased Xkk-5C1 wiII ge en saIe here, priced
at £135,000 each, with Iirst deIiveries in 0cteber.
1hese 10 Iucky custemers had better be brave;
pewered by a 542bhp 5.0-Iitre supercharged v8, with
an extreme aeredynamic package and mere aggressive
chassis set-up, the Xkk-5 C1 is capabIe eI 0-60mph
in 3.9 secends and a tep speed eI 186mph. It recentIy
cIeckeda Iaptime eI seven minutes, 40secends, at the
Nürburgring - the Iastest time ever by a readgeing [ag.
1he news represents a b-turn Irem[aguar. It initiaIIy
said enIy 30 medeIs weuId ever be made, aII Ier the b5.
0-turn as w||d kkk-5
61 heads to 8r|ta|n
M£kC£ß£5 has reveaIed its take en the uItimate geII buggy
with the visien CeII Car cencept. It was shewn recentIy at
1he 0pen at MuirIieId, £ast Lethian, and has an eIectric
meter running eII Iithium-ien batteries that can be charged
either by seIar paneIs en the reeI er Irema waII secket.
1here's sterage Ier twe sets eI geII cIubs, and as the visien
CeII Car uses a centre censeIe-meunted jeystick rather than
a steering wheeI, either eccupant can take centreI. ßrivers
can cennect their iPed using a decking statien, aItheugh
a b5ß secket and ßIueteeth are aIse incIuded.
Luxuries incIude a head-up dispIay and air-cen,
aIeng with a systemte cemmunicate with ether
geII buggies en the ceurse and with the cIubheuse.
ßrivers can aIse access a map eI the ceurse, see an
up-te-date weather repert er check their scerecard,
pIus there's even a 'Iere' butten se they can warn
ether drivers iI they hit a sIightIy wayward drive.
Nercedes' p|ug-|n
go|| buggy tees o||
5torm|ng kkk-5 61 can do 0-60mph |n 1.9 seconds
kkk-5 61
|s most
extreme
road-ready
[ag ever -
and 10 w|||
go on sa|e
|n 8r|ta|n
5o|ar pane|s |n roo|
can charge batter|es to
power 9|s|on 6o|| far
WaIthdeg
0ot a moto||ng p|ob|em? we'|e he|e to he|p...
Relpdeskoct |o tcuc|
mail_autoexpre··.co.uk ¦ _/utoLxpre··
WriIeIe: watchdo¸, /uto Lxpre··, Lenni· lubli·hin¸,
`u Cleveland Street, London w1¯ /¦L
FUwlcng ls tcc lcng tc
walt fcr a replacement part
fcr ycur car! A week! A mcnth!
Fcwabcut fcur mcnths!
That's hcwlcng lt ls slnce Paul
0raham, frcmTunbrldge wells ln
Kent, crdered a newbumper fcr
hls 60-plate kenaultspcrt Cllc.
Paul's hct hatch had been
hlt by ancther car, rlpplng cff the
bumper anddamaglng cther parts,
lncludlng the frcnt wlng and alr-
ccn unlt. The clalmwas settled
and the frcnt wlng and alr-ccn
parts were qulckly replaced. 8ut
the bumper was a dlfferent stcry.
"l've ncwbeen wlthcut my car
fcr fcur-and-a-half mcnths," Paul
sald. "Apparently, the bumper ls
made up cf 10 dlfferent parts -
slx cf whlch are stlll cutstandlng
wlth nc back crder date."
That's what lccal maln dealer
Llfestyle kenault had tcld Paul,
but he explalned that he'd slnce
spcken tc cther franchlses, and
they had the parts he was waltlng
fcr. Sc he dldn't understand why
Llfestyle cculdn't get hcld cf them.
whlle Paul's car has been cut
cf actlcn, kenault has prcvlded
a 1.2-lltre Cllc ccurtesy car, but
thls dcesn't qulte llve up tc hls
hlgh-perfcrmance mcdel. "l was
hcplng tc take my kenaultspcrt
tc Spa fcr the 8elglan 0rand
Prlx, but l dcn't kncwlf l'll
get there ncw," Paul sald.
we asked garage regulatcr
Mctcr Ccdes hcwlcng cwners
shculd be expected tc walt fcr
parts. A spckesman tcld us:
"lt can depend cn the part, and
avallablllty can be llnked tc sales
cf that mcdel. 8ut lf the car ls stlll
º0ea|er to|d 0au|
bumper parts
were de|ayed,
but other garages
had these partsº
four-month wa|t |o
tAS£ S1ubY!
ln prcductlcn, parts shculd be
readlly avallable." Fe added
that lf lt was an unacceptable
amcunt cf tlme, Mctcr Ccdes
cculd push fcr a faster sclutlcn
- as well as a gccdwlll gesture.
And after Mctcr Ccdes gct
lnvclved, Paul was tcld cnly twc
parts were mlsslng. 8ut he was
stlll unsure when he'd get hls car.
we qulzzed kenault cn the
delay, and a spckesman tcld us:
"unfcrtunately, thls was due tc a
parts supply lssue." The last few
parts are ncwcn the way tc the
dealer, and are set tc be fltted.
A dellghted Paul sald: "l'm
really grateful fcr all ycur help."
tensumer
news
keep|ng you up to date
w|th the key |ssues that
a||ect you and your car
L£6AL AbVlt£
1R£ Pk08L£M k£NAuL1´S k£SP0NS£
0ukV£kblt1
6hris Ebbs
Chri·_Lbb·_denni·.co.uk
6
Ch
ííí½Aæݨnî·ÏnÓÓ½[¨½æ– ää Sµoc|al lssoo
5£A1s top c|a|ms ||st
5£A1 drivers are the mest IikeIy te make
an 'at IauIt' insurance cIaim, accerding
te Meney5upermarket research. kia
and MINI ewners were next mest IikeIy
te cIaim, with 5ubaru, 5mart and Fiat
ewners putting in the Ieast cIaims.
AFTFk havlng the bumper cf hls
kenault Cllc kS rlpped cff ln an
accldent, Paul has been waltlng
fcur mcnths fcr a replacement
wlth nc estlmated arrlval tlme.
kFhAuLT blamed the delay ln
gettlng parts cn a supply lssue
frcmFrance. The ccmpcnents
have ncwbeen shlpped tc the
dealer and wlll sccn be fltted.
TFFkF are nc rules cn hcwlcng
lt shculd take tc get a part, but
lf ycu thlnk lt's an unacceptable
amcunt cf tlme, Mctcr Ccdes
can get lnvclved tc try tc speed
thlngs up cr at least glve a date
cn when lt shculd be expected.
PAbL has had te wait Iar
tee Ieng Ier parts, and even
iI they ceuIdn't be seurced he
sheuId've been given a reaIistic
idea eI when they'd arrive. It's
disappeinting he had te ge te
Meter Cedes Ier heIp.
0A0L'5 fA5£: At-a-g|ance
f||o owner 0au| has
wa|ted |our months |or
a rep|acement bumper,
and st||| there's no s|gn
0ot a moto||ng p|ob|em? we'|e he|e to he|p...
`u Cleveland Street, London w1¯ /¦L
Centacts
TFF fcllcwlng prcvlde help wlth
mctcrlng prcblems. Scme
servlces are free, cthers charge
a fee cr cperate cn premlum-
rate llnes (p), whlle scme cffer
advlce fcr members cnly (m).
or f||o bumper
¦agua| buye| |ages at K0 on co|ou|
Chris_£bbsQdennis.ce.uk
QAute£xpress
LegaI
AA: 0906 010 1300 (p)
kAC: 0870 5533 533 (m)
which?: 01992 822 800
Consumer 0irect:
08/5 /0/ 0506
LocaI 1radin¿ 5tandards
LocaI Citizens Advice 8ureau
used car inspectiens
AA: 0800 085 3007
kAC: 0800 085 2529
1echnicaI advice
AA: 0870 606 1619 (m)
0riving Iicences
0vLA: 0300 790 6801
Car registratien[histery
RPI: 01722 /22/22
AA: 0800 316 356/
0vLA: 0300 790 6802
kAC: 0800 975 5867
1raffic infermatien
AA: 09003 /01100 (p)
kAC: 09003 ///999 (p)
PrebIems with deaIers
Motor Codes:
0800 692 0825
kMIf: 08/5 839 9205 (m)
5cottish Motor 1rade
Association: 0131 331 5510
PrebIems with makers
Motor Codes: 0800 692 0825
FinanciaI prebIems
financiaI 0mbudsman:
0800 023 /567
5afety cencerns[recaIIs
vehicIe and 0perator
5ervices A¿ency (vUSA):
0117 95/ 3300
Ch||s
£bbs
ííí½Aæݨnî·ÏnÓÓ½[¨½æ– Sµoc|al lssoo äß
frysta| 8|ue
pa|nt was
no |onger
o||ered on
2014 mode|
kf - a|ter
reader had
spec|||ed a
car w|th |t
fue| pr|ce h|ke on way
Fb£L prices are set te jump by 5p per Iitre
ever the summer menths, the AA cIaims.
It said that petreI statiens have been
quick te pass en higher wheIesaIe
prices te the custemer, and cests have
aIready risen by 1p per Iitre in [uIy.
£I.4m ||ne |or |nsurer
5wIN10N Insurance has been Iined
£7.4miIIien Ier mis-seIIing peIicies
between ApriI 2010 and ApriI 2012. It
used an 'aggressive saIes strategy' ever
the phene, and IaiIed te teII custemers
that seme add-ens were eptienaI extras.
New f-charge com|ngI
A C0NC£51I0N charge ceuId be the best
way te seIve traIIic gridIeck in Cambridge,
an independent repert has Ieund. PIans Ier
a charge were drepped three years age, but
ceuIdbe revived. hewever, seme businesses
are werried abeut IinanciaI repercussiens.
1h£ kAC's patreI cars newceme
with state-eI-the-art diagnestic
techneIegy te heIp increase its
number eI readside Iixes.
1he recevery service has
invested £6miIIien in the kAC
5can+ diagnestic seItware that
enabIes patreIs te interact with
a breken dewn vehicIe's ewn
diagnestic systemand en-beard
sensers te identiIy IauIts.
It aIse aIIews kAC technicians
te de a repair en parts that eIten
need eIectrenicaIIy adapting
beIere they wiII eperate - even
battery repIacements need
'ceding' when they are repIaced.
kAC technicaI directer ßavid
ßizIey said: "1he kAChas aIways
utiIised the Iatest techneIegicaI
advances te ensure we eIIer
the very best repair Ier
meterists.
"kAC5can+
wiII give eur
patreIs the very
best inIermatien Iremthe
vehicIe's ewn diagnestic
equipment te enabIe them
te repair the car."
5ee Page 78 Ier eur ßriver
Pewer ceuntdewn eI the best
recevery Iirms.
5koda's recent 0-turn on
pedestr|an sa|ety tech
ra|ses |ots o| quest|ons
SKODA'S recehi decisioh
io diiclile ¡o¡-u¡saIeiy
Lohhei Iromile hewOciavia
(Issue ¡,z)8) Ieels like a sie¡
Lackwards ihcar saIeiy.
Wlile ile car mahages io
loldohio iis Lve-siar Euro NCAP
resuli, iis score ihile ¡edesiriah
iesi Ialls dramaiically dowh
Irom8z ¡er cehi io jusi 66¡er
cehi. Surely ilai couldmeaha
¡oiehiial ihcrease ihihjuries¹
Ai a iime wlehmahuIaciurers
suclas volvo ahdMercedes
cohiihue io ¡uslile Louhdaries
oI saIeiy ieclhology ahddevelo¡
more advahcedsysiems, ii seems
slori-sigliedoI Skoda io ihiiially
¡lahio ihclude ile ¡o¡-u¡
Lohhei ohile Ociavia, ileh
suddehly clahge iis mihd.
Wiilmore cars ohile road
as well as growihg humLers oI
¡edesiriahs ahdcyclisis ile
level oI ¡roieciiohaIIordedio
ilose ouiside ile car is how
cohsideredjusi as im¡oriahi
as ¡roieciiohIor iis occu¡ahis.
Bui ilis siiuaiiohalso asks
quesiiohs oI Euro NCAP. 1le
saIeiy Lody's siars ahdsiickers
are Iamiliar, yei ile ¡uLlic
rarely sees or lears Iromiis
crasliesiers. Ii's aLoui iime
ii Lecame more ¡uLlic-Iacihg
wiiliis resulis ahdile deiailed
ihIormaiiohilai ii gailers.
1lere's ho wordohwly Skoda
scra¡¡edile ¡o¡-u¡Lohhei Irom
ile Ociavia Lui a cyhic migli
cohclude ii's dowhio cosi. Ahd
wiilsaIeiy sucla ligl¡rioriiy
Ior Luyers, ilis couldluri ile
com¡ahy ihile lohg ierm.
kAf k|tted out |or qu|cker repa|rs
Ch005INC every detaiI eI a
newcar can take time, but it's
werth it te get the perIect spec.
keader CharIie £ngIish was
particuIarIy Ieeking Ierward te
seeing the CrystaI ßIue paint
and creaminterier en the
[aguar XF he'd erdered. ßut
just weeks beIere the car was
deIivered, CharIie get a caII
Iremthe suppIying deaIer -
h[ Fex in 5euthampten - te
say the paint Iinish was ne
Ienger avaiIabIe, and that he'd
have te pick an aIternative.
CharIie wasn't impressed.
"It's reaIIy anneying that I'm
paying premiumprices, having
pIaced the erder twe menths
age, and newI'mbeing treated
Iike this," he Iumed. "It's hardIy
premiumcustemer service Irem
a premiummanuIacturer."
CharIie decided en 5ateIIite
Crey, as he was unabIe te Iind
anything cIeser. ßut garage
reguIater Meter Cedes teId
us CharIie sheuId have had
the eptien te canceI the car,
unIess there was a cIause in
the agreement meaning the
manuIacturer had the right te
change the eptiens avaiIabIe.
A spekesweman said:
"5peak te the manuIacturer
beIere yeu canceI, as it may
eIIer anether eptien. FaiIing
that, put a canceIIatien
request in writing te the
deaIer er Iinance cempany."
hewever, a spekesman
Ier [aguar said it was pessibIe
that the medeI year changed
Irem2013te 2014-and CrystaI
ßIue was axed - between the
previsienaI erder being pIaced
and the erder being IinaIised.
ºweeks be|ore
kf was de||vered,
fhar||e was to|d
co|our he wanted
had been axedº
tAS£ S1ubY2
|ngI
m
ßriver
e best
ííí½Aæݨnî·ÏnÓÓ½[¨½æ– ä€ Sµoc|al lssoo
N01 100lf Vazda's p|ans lo| a new 1 V|S
l CAh'T walt fcr the newMazda 3 MPS
tc arrlve - l always lcved the crlglnal
verslcn, sc l'meven mcre exclted abcut
the newcar. Plus, lt lccks amazlng.
ldeally, lf lt's gclng tc be naturally
asplrated, Mazda needs tc tweak the
2.5-lltre englne tc 230bhp, nct the 2.0
tc 200bhp. 8ut sc lcng as lt's maklng a
ccmeback, l can deflnltely llve wlth lt.
l'mawaltlng lt wlth lnterest and
really lccklng fcrward tc test drlvlng lt.
l'vF mlxed feellngs abcut vauxhall's
newlnslgnla (lssue 1,277).
Un cne hand, the exterlcr styllng
has gcne dcwn the pan ccmpared tc the
prevlcus verslcn. There's far tcc much
chrcme cn that grllle fcr my llklng, and
the badge ls tcc blg and lccks ugly.
8ut cn the cther hand, the lnterlcr
ls absclutely wcnderful. There's nc
denylng lt lccks cld-fashlcned cn the
current mcdel, but ncwthe cabln ls sc
gccd lt makes the yet-tc-be-released
newFcrd Mcndec lcck cut cf date.
TFFkF are scme cars ycu drlve tc get
frcmA tc 8. And there are cthers
that ycu drlve fcr the sheer pleasure.
The newSkcda Uctavla vkS (lssue
1,277) lccks llke lt wlll easlly flt
lntc that latter categcry - but lt alsc
prcmlses tc be extremely practlcal, tcc.
lT'Spretty cbvlcus tc anycne cn the rcads
there are fewer trafflc cfflcers ncwadays
(lssue 1,277). Ycu hardly ever see them.
And there ls nc pclnt ln trylng tc
|ustlfy lt by saylng that cther respcnse
cfflcers can take actlcn tcwards rcad
users. They are alsc stretched and tcc
busy deallng wlth the lncldents they're
despatched tc. Thls ls cne cf the reascns
sc many pecple flcut the mcblle phcne
laws - they slmply kncwthey wcn't get
caught. Sc there ls llttle pclnt ln brlnglng
ln any newleglslatlcn fcr the rcads.
MlKF kutherfcrd pclnted cut (lssue
1,276) that mctcrcycllsts are the mcst
llkely pecple tc dle cn publlc rcads. we
rlders kncwthls. we alsc kncwthat mcst
(cver 75 per cent) cf thcse deaths are
caused by drlvers cccccned ln the safe,
state-cf-the-art famlly cars that Mlke llkes.
lf he was genulnely lnterested ln
accldent reductlcn he'd prcmcte maklng
thcse safe famlly cars a llttle less cccccn-
llke wlth fewer bullt-ln drlver dlstractlcns.
Safer cars lnduce a false sense cf
securlty, and lead tc wcrse drlvlng.
l wAS keen tc see detalls cf a new
MPS, but thls ls a blg dlsappclntment.
The styllng cf the new3 really appeals
tc me. 8ut cptlng fcr the 200bhp englne
ln a mld-slze hatch |ust wcn't cut lt.
Plus, these days lt's nct gclng tc be
able tc ccmpete ln a hct hatch market
dcmlnated by cars wlth 300bhp cr mcre.
A we|come return |or
much |oved hot hatch
face|||ted lns|gn|a
|s a rea| m|xed bag
vk5 set to be a w|nner
Lack o| tra|||c po||ce
|s a nat|ona| d|sgrace
0r|vers to b|ame
|or b|ker casua|t|es
0ower short|a|| w|||
|eave 1 N05 tra|||ng
fk0N: ¦ohnC
fk0N: |ete Va||s
fk0N: V||e V||es
fk0N: Da||en S|mpson fk0N: Ch||s |onghu|st
fk0N: ß|de
¨Vazda needs to th|n|
about |ts ma||et. Jhe V|S
has neve| been a b|g se||e|
compa|ed to othe| b|ands.´
0|dt|mer
¨Je|||b|e eng|ne dec|s|on
|n my op|n|on. 0|ve the
2.0-||t|e a tu|bocha|ge|
and push |t up to 2I0bhp.´
Arran 5huker
¨| suspect the V|S w|||
have mo|e than 2!0bhp.
|l you cons|de| the
compet|t|on, |t has to.´
fadyady
¨hav|ng owned the o||g|na|
2.1J 1 V|S and |oved |t, a
200bhp ve|s|on wou|d
not |nte|est me at a||.´
8en51
¦o|n the debate at www.autoexp|ess.co.u|
|cotact tlaire Relden
mail_autoexpre··.co.uk _/utoLxpre··
WriIeIe: Letter·, /uto Lxpre··, Lenni· lubli·hin¸,
`u Cleveland Street, London w1¯ /¦L
lnbex
we want to hea| what you th|n|...
|c
ma
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A010 £k0k£55 u0w AvA||Aß|| 0u ||AD
www.subscr|be.autoexpress.co.uk/pr|nt-|pad/
5ubscr|be to|0adandpr|nt magaz|nes and5A9£
ThenewlPadverslcncf AutcFxpresshasadeslgnthat'scptlmlsedfcr theAppletablet, plusarangecf
excluslvevldecs-andlt'salscavallablewlththesamegreat-valueslxlssuesfcr £1cffer astheprlnt
prcduct. Tallcr ycur subscrlptlcntcget lPadcnly, prlnt cnlycr prlnt andlPadverslcnsbylcgglngcnncw.
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keaders are concerned
N05 vers|on o| new 1
w||| have |nsu|||c|ent power

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ííí½Aæݨnî·ÏnÓÓ½[¨½æ–
lnsidesIery
A d|lle|ent ta|e on the wo||d ol moto||ng
hUspeedlng, ncthlng
percelved as dangercus drlvlng
- and any reference tc pcwer,
acceleratlcn cr handllng
characterlstlcs must cnly be ln
the ccntext cf safety. Lcng gcne
are the days when a Tv advert
cculd shcwa car pcwer-slldlng
thrcugh a ccrner cr raclng past
ccrnflelds sc qulckly they catch
flre, as there's ncwa raft
cf rules tc adhere tc.
These are cbvlcusly there fcr
a reascn. 8ut lf ycu llve cutslde
the uK, they're dlfferent. Fven
thcugh we're all part cf the Fu,
there's nc unlcn cn whether
vlewers seelng drlvers
mlsbehavlng ln adverts can
spark ccpycat behavlcur.
The dlfferences are mcst
clear ln the prcmctlcn cf
spcrty cars, where thrllls,
perfcrmance and acceleratlcn
are key tc attractlng buyers.
Fcr example, the lnternatlcnal
ad fcr Peugect's facellfted
kCZ lnvclved the ccupe gclng
sc qulckly lt cculdn't be
caught cn camera. Yet thls ad
was never shcwn ln the uK.
lt's slmllar stcry wlth the
newvw0clf 0Tl. Several
äØ Sµoc|al lssoo
º5evera| vers|ons
o| advert |or new
9w6o|| 61l had
to be producedº
kichard ¥arrew verslcns cf the ad have been
prcduced, and all shcwthe hct
hatch drlvlng thrcugh Las vegas
and lntc a multl-stcrey car park.
Fcwever, the actlcn fcctage cf
the car varles by ccuntry.
}cnathan Flll ls managlng
partner cf ad agency Adam&Fve
uu8, whlch created the vw
prcmc. Fe explalned:
"Ccmpared wlth the uK verslcn,
the 0erman cne has the car
gclng nctlceably faster and the
drlvlng ls mcre aggresslve. And
ln the French advert there's alsc
a change at the end. when the
car ccmes tc a stcp lt's gct
A d|lle|ent ta|e on the wo||d ol moto||ng
what's a||owed on a car ad, and what's
notI we revea| the ru|es that must be
|o||owed, and how they're en|orced
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t0MM£ktlAL
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ííí½Aæݨnî·ÏnÓÓ½[¨½æ– Sµoc|al lssoo ä×
whlte llnes arcund lt, because
France's advertlslng rules say
cars must be parked ln a bay."
Flll sald the trlck was tc wcrk
wlthln the advertlslng framewcrk
cf lndlvldual ccuntrles, addlng:
"lt's part cf the creatlve
challenge, and the rules aren't
scmethlng tc be 'gct arcund'. we
cculd dc that and mlght get the
ad cn Tv, but then there mlght be
lcts cf ccmplalnts." The lndustry
ls regulated ln the uK by the
Advertlslng Standards Authcrlty
(ASA). lt began lccklng after Tv
ads cnly ln 200/, as prevlcusly
the |cb had been dcne by
the lndependent Televlslcn
Ccmmlsslcn and then Ufccm.
The rules have develcped
cver mcre than 50 years and are
perlcdlcally revlewed, but thcse
relatlng speclflcally tc mctcrlng
haven't changed much ln recent
tlmes (as the panels cn these
pages lllustrate). They're set by
the 8rcadcast Ccmmlttee cf
Advertlslng Practlce, a bcdy
made up cf lndustry experts.
The ASA respcnds tc publlc
ccmplalnts abcut breaches cf
the regulatlcns, cr can lnstlgate
lnvestlgatlcns ltself.
That dcesn't happen cften,
because Tv channels wlll cnly
shcwadverts that have been
apprcved by ClearCast, an
RULE 3 ADVERTISEMENTS
MUST NOT SUGGESTTHAT
DRIVINGOR MOTORCYCLING
SAFELYIS STAID OR BORING.
ííí½Aæݨnî·ÏnÓÓ½[¨½æ– äs Sµoc|al lssoo
crganlsatlcn that pre-
|udges themagalnst
the rules. The ASA ls a
member cf the Furcpean
Advertlslng Standards
Alllance, the self-regulatlcn
bcdy fcr the whcle
ccntlnent. "hatlcnal ccdes
are develcped and applled
by the lccal advertlslng
lndustry ln crder tc
reflect the lccal culture,
eccncmy and scclety," a
spckeswcman explalned.
whlle each ccuntry's
ccdes have ldentlflable
themes fccuslng cn safety
and respcnslble drlvlng,
there are dlfferences. 0erman
ads can shcwa car at speed
lf lt's ln a safe envlrcnment,
and that lncludes cn a publlc
rcad prcvlded lt lsn't busy. ln
France the ad can't mentlcn
pcwer ln reserve cr braklng
perfcrmance. And the uK dces
nct allcwchase sequences.
Sc dces that mean as lcng
as ycu stlck tc the Flghway
Ccde durlng fllmlng ycu'll be
ckay! unfcrtunately, lt's mcre
ccmpllcated than that. klchard
Megscn ls creatlve dlrectcr cf
ad agency The ked 8rlck kcad.
Fe has 19 years' experlence ln
the lndustry, and tcld us
lt's all abcut perceptlcn.
"Fven lf we have a slgned
plece cf paper frcmthe head
cf pcllce saylng we stuck tc the
speed llmlt when maklng the ad,
lf the advertlslng bcdles thlnk lt
lccks llke ycu're drlvlng tcc fast,
ycu're gclng tc have a prcblem."
The rules are mcre relaxed cn
prlvate land cr spaces that are
clearly nct publlc. That's why 8Mw
gct away wlth a Z/ gclng sldeways
ln crder tc palnt a plcture wlth lts
tyres lnslde a glant hangar.
Uther elements must alsc be
ccnsldered. Sald Megscn: "we
have tc watch that thlngs such as
seatbelts are belng wcrn, whlch
can be a paln andtake uppreclcus
seccnds lf the ccncept ls the drlver
pulllng up qulckly and |umplng
cut cf the car tc dc scmethlng."
Any flcutlng cf the regulatlcns,
and there wlll be repercusslcns -
as scme makers fcund cut (rlght)!
Ak0bNß55,0001vads are shewn en bkscreens annuaIIy. 1he
CIearCast systemmeans enIy 0.1 per cent IaII IeuI eI the ruIes,
and rareIy are any reIated te the pertrayaI eI speed er reckIess
driving. ¥et seme car ads eccasienaIIy sIip threugh the net.
Last Nevember, an ad Ier 1eyeta's C1 86 hit the headIines.
5et in an animated werId, a maIe character describes net being
'reaI' and hewhe has ne IeeIing untiI he drives the ceupé. 1he
car is shewnbeingdrivenIast, IeIIewedbya peIice heIicepter,
beIere bursting threugh a gIass barrier en te a reaI read. 1we
viewers chaIIenged whether an extended ¥eu1ube versien eI
the ad was irrespensibIe. 1he A5A agreed, and the enIine edit
was changed. here are seme ether ads that IIeuted the ruIIes.
1he ads wh|ch |e||
|ou| o| watchdogs
ºLong gone are
the days when
a 19 advert
cou|d showa car
power-s||d|ng
through a cornerº
VauxhaII Ampera
(August 2012)
0N-screen text states that the
car has a 360-miIe range. 1hree
viewers cempIained that the ad
was misIeading because the
Ampera ceuIdn't de that distance
pureIy en eIectric pewer.
k£5uL1: CempIaint upheId. 1he
advert was banned in that ferm.
Citreen C4
(ApriI 2011)
A CAk steps at traIIic Iights and
is jeined by a greup eI cycIists.
Nene is wearing heImets. 0ne
viewer chaIIenged that it sent
the wreng message te chiIdren.
k£5uL1: upheId. Ad sheuId be
shewn enIy at times when
chiIdren weuIdn't be watching.
VeIkswagen 0eIf
(ApriI 2009)
vwempIeyees shewn Iighting
in a martiaI arts styIe. 5everaI
viewers chaIIenged whether
it was eIIensive, suitabIe Ier
chiIdren and irrespensibIe.
k£5uL1: upheId. Ad
banned befere 9pm.
lnside sIeryCa| adve|ts
P POL ON G T H L L N v Y.
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ßõ Sµoc|al lssoo ííí½Aæݨnî·ÏnÓÓ½[¨½æ–
SlhCF lts launch ln 1999, the
Pcrsche 911 0T3 has been
the benchmark agalnst whlch
every cther track-fccused car
has been rated. There are mcre
pcwerful, mcre expenslve 911s,
but the 0T3 represents the spcrts
car at lts purest and mcst lntense.
ln fact, all fcur generatlcns cf
0T3 arguably rank alcngslde
1973's legendary 2.7 kS ln
the annals cf greatest 911s.
Sc we tcck the wheel cf the
991-generatlcn 0T3 wlth a heavy
dcse cf expectatlcn - especlally
as Pcrsche says lt's started a new
chapter ln the car's evclutlcn
wlth thls flfth and latest mcdel.
The famcus mctcrspcrt-
lnsplred Metzger englne has
made way fcr an all-new3.8-lltre
flat-slx, whlle electrlc pcwer-
steerlng replaces the tradltlcnal
hydraullc set-up, as ln all cther
current-generatlcn 911s. Mcst
ccntrcverslally cf all, there's nc
manual bcx - the 0T3 ls cffered
excluslvely wlth a seven-speed
dcuble-clutch PuK set-up.
Yet Pcrsche prcmlses that wlth
the all-newenglne, transmlsslcn
and chassls, thls mcdel extends
the breadth cf the 0T3's abllltles,
allcwlng fcr mcre scphlstlcated
day-tc-day use, whlle retalnlng
the drlver engagement and track-
bred handllng lt's famcus fcr.
The shell ls 13 per cent llghter
than the cutgclng 0T3's, yet
tcrslcnal rlgldlty ls up by 25 per
cent, plus pcwer and tcrque are
lncreased by 39bhp, brlnglng the
tctals tc /69bhp and //0hm.
Turn the lgnltlcn key and the
mechanlcal-scundlng ldle cf the
3.8-lltre Carrera S-based englne
glves a clue tc the raft cf lnternal
changes. hct many parts have
been carrled cver, sc llghtwelght
fcrged ccmpcnents ccmblne
wlth a unlque lntake system,
newcyllnder head and dry
sump lubrlcatlcn tc ensure
the 0T3 can ccpe wlth hlgh
revs and blg lateral lcadlngs.
Pcrsche's dynamlc englne
mcunt systemls standard, tcc.
Un the mcve, the upgrades
are lmmedlately apparent. wlth
a shcrt thrcttle travel, the englne
ls fast and lncredlbly free-revvlng.
Pcwer bullds relentlessly and
rapldly, taklng a nctlceable step
up at 7,200rpm, and raclng tc the
9,000rpmred llne. Acceleratlcn
frcm0-62mph takes a serlcusly
lmpresslve 3.5 seccnds.
8etter stlll, the standard spcrts
exhaust dellvers an evccatlve
Newtars
v|s|t autoexpress.co.uk lo| the |atest new ca|s and d||ves
kia´s warm
Pre_tee´d
First bkdrive eI styIish new
201bhp C1. It's Iirst kia warm
hatch, but is it a centender?
34
¨Jhere´s no manuaI box, ûJ3 ìs
onIy soId wìth duaI-cIutch P0k¨
Fersch
P£kf0kMANt£
0-62 3.S 5£C5 10P 5P££0!96MPR
N01 S0600b
600b
flkS1
bklV£
5ports exhaust |s ||tted
as standard, and g|ves
car a great soundtrack
0ur man N||denha||
reports 611 |s more
thr||||ng than ever
0wenHiIdenhaII
0wen_Vildenhall_denni·.co.uk
_owenmildenhall
0w
0w
As befere, buyers can ept
fer the ne cest CIub Spert
package, bringing a rear
reII cage, harness beIts
and fire extinguisher.
1here are ne rear seats
and ether eptiens are
expensive - ceramic
brakes cest £6,248,
whiIe the nese Iifting
system is £1,926.
ííí½Aæݨnî·ÏnÓÓ½[¨½æ– Sµoc|al lssoo ߯
scundtrack. Presslng the exhaust
buttcn reduces back pressure
- lncreaslng tcrque by 35hm
between 3,000 and /,000rpm
- as well as upplng the vclume.
0ccd tractlcn has always been
a 0T3 tralt, and wlth the help cf
Pcrsche's clever tcrque vectcrlng
electrcnlcally ccntrclled lccklng
rear dlfferentlal, the car punches
cut cf bends wlth nc lnterventlcn
frcmthe stablllty ccntrcl.
Mcst lmpcrtantly cf all,
Pcrsche has tallcred the PuK
bcx fcr the 0T3. Shcrter ratlcs
mean seventh ls a tcp speed
ratlc, nct an cverdrlve ratlc,
whlle ln manual mcde there's
nc klckdcwn cr autc-creep, and
the systemwcn't change up
autcmatlcally. Shlfts are even
faster than ln the standard
911, and dcwnshlfts slct lntc
place equally qulckly, alded
by a large bllp cf the thrcttle.
Scme drlvers wlll mlss the
satlsfactlcn tc be galned frcm
uslng a manual bcx, but the
PuK ls llghter, faster and mcre
efflclent. Cruclally, the revlslcns
alsc mean lt ccntrlbutes tc the
drlvlng experlence, rather
than taklng away frcmlt.
And what an experlence lt
ls. The welght and speed cf the
electrlc steerlng are perfectly
|udged, the ncse reactlng wlth
even mcre flnesse and preclslcn
than ln cther 911s. There's nc
percelvable rcll, and the grlp ls
hard tc belleve, sc ycu can
tlghten ycur llne cn a balanced
thrcttle thrcugh a lcng ccrner
wlthcut fear cf unsettllng the car.
Yet desplte the taut chassls,
Pcrsche's PASMactlve damper
systemls standard. And whlle the
rlde ls flrm, lt's nct unbearable.
Ancther flrst ls the actlve
rear-wheel steerlng. lnstead cf
standard ccntrcl arms, a palr cf
actuatcrs vary rear wheel angle
by up tc 1.5 degrees - belcw
50mph ln the cppcslte dlrectlcn
tc the frcnt wheels and abcve
50mph ln the same dlrectlcn.
And whlle ycu can't feel the
systemat wcrk, the 0T3's lcw-
speed aglllty and hlgh-speed
stablllty are prccf cf the set-up's
kenaulI
6rand Stenit
Suzuki
SwilI 4x4
S£A1 Leen
St !.2 1Sl
Is mid-IiIe update eneugh
te keep seven-seater MPv in
cententien with newer rivaIs?
4wßversien eI supermini
star hits the read. PIus, we
try Iive-deer 5wiIt 5pert.
1hree-deer versien eI Car eI
the ¥ear has impressed. New
we try entry-IeveI medeI.
39 4! 36
e9116I3
New469bhþ Iagshiþ sþorIs
car þromises Io be Ihe mosI
Ihrilling 911 ever. we drive iI
Nuge|y power|u| brakes |eature br|ght
ye||ow ca||pers, rear w|ng |s mass|ve
1£S1£b
Fersche911613
Price: £100,5/0
£ngine: 3.8-lltre flat-slx
Pewer: /69bhp
1ransmissien: Seven-speed PuK
twln-clutch autc, rear-wheel drlve
0-62mph: 3.5 seccnds
1ep speed: 196mph
£cenemy: 22.8mpg
C02: 289g]km
£quipment: Xencn headllghts,
securlty tracker, adaptlve
dampers, cllmate ccntrcl
0nsale Nevember
ßä Sµoc|al lssoo ííí½Aæݨnî·ÏnÓÓ½[¨½æ–
1R£ new911 C13 is simpIy
one of the best sports cars
money can buy. with its
breadth of abiIities, it's
more accessibIe than ever,
yet it stiII offers the track-
inspired technoIo¿y and
driver en¿a¿ement it's
famous for. fewcars, at
any price, can match its
performance and handIin¿.
„„„„„
Newtars Xxxxxxxxxxxxxx
VerditI
¨6I3 siIs 3ûmm lower Ihan Ihe sIandard Carrera S,
wiIh wider Irack and unique 2û·inch alloy wheels¨
0orsche charges £2,414
|or |ts bu||t-|n 0fN
nav|gat|on system.
00k |ever can be used to
sh||t manua||y: |orwards to
change down, back |or up.
1ract|on and stab|||ty contro|
can be turned o|| |nd|v|dua||y
us|ng conso|e sw|tches.
A|cantara-tr|mmed steer|ng
whee| and padd|es |or the
00k gearbox are standard.
kuNNlN6 t0S1S
22.8MPC (0ffICIAL) L8T fILL-0P
kear seats axed
|or |oad area, eng|ne
||||s |ocused |nter|or
w|th a great sound
Newtars
effectlveness. Pcrsche estlmates
that 80 per cent cf cwners wlll
take thelr 0T3 cn a track, and
whlle we dldn't get the chance
tc dc sc, the freedcmcf a race
clrcult ls sure tc shcwcff the flnal
layer cf the car's maglc. lt's alsc
the cnly place where ycu're llkely
tc need tc put the PASMand PuK
lntc thelr spcrtlest settlngs.
As befcre, the racy styllng
and spcrty stance mark the 0T3
cut as scmethlng mcre than |ust
ancther 911. lt slts 30mmlcwer
than a standard Carrera S, and lts
wlder track and unlque 20-lnch
wheels hlnt at lts mctcrspcrt-
lnsplred set-up. Fxtra cccllng
lntakes, a deeper frcnt spcller
and unlque fcgllghts set the
ncse apart, whlle the flxed
rear wlng ls an unmlstakable
addltlcn tc the englne ccver.
lnslde, Alcantara trlmcn the
wheel and gear selectcr, plus
small 0T3 lcgcs, subtly enhance
the regular 911's flrst-rate, drlver-
fccused laycut. The £2,258
cptlcnal spcrts seats really help
lmprcve the drlvlng pcsltlcn, tcc.
we'd lcve tc flnally get the 0T3
cn a track tc see what lt's really
capable cf, but thls drlve already
prcves Pcrsche has created yet
ancther legend. lt's nct cnly faster
and mcre capable than any past
0T3, lt's alsc easler tc llve wlth.
ííí½Aæݨnî·ÏnÓÓ½[¨½æ– ߀ Sµoc|al lssoo
Newtars K|a ||o_cee'd 0J
kiaPro cee´d6I
TFF uK has always been cne
cf Kla's strcngest markets,
and ncwthe Kcrean ccmpany
belleves lts brand lmage here ls
gccd encugh tc lntrcduce lts flrst
hct hatch - the Prc_cee'd 0T.
Tc termthe newccmer as a
hct hatch may be cverselllng
lt sllghtly, as even Kla prefers
ycu call lt 'warm', wlth lts
201bhp 1.6-lltre turbc serlcusly
cutgunned by mcdels such as the
2/7bhp Fcrd Fccus ST. As a result,
lt feels punchy but nct wlth the
klnd cf manlc mld-range bccst
and tcp-end shcve ycu get ln the
current crcp cf fast hatchbacks.
lnstead, there's a genercus
klck cf tcrque between 1,750rpm
and /,000rpm, but try tc take the
englne past that and lt sccn runs
cut cf puff. Stlll, a 0-62mph tlme
cf 7./ seccnds ccnflrms that thls
car ls nc slcuch, althcugh the
englne ncte ls a blt cf a drcne.
lts blg test ccmes ln ccrners,
and lt's here that the 0T dcesn't
feel sufflclently speclal. There's
mcre frcnt grlp than ln a standard
Prc_cee'd, but the steerlng dces
nct feel qulck cr welghty encugh.
lt means that where a Fccus cr
vw0clf feel eager, the 0T seems
mcre pcndercus. hct encugh
lnfcrmatlcn ls passed thrcugh the
steerlng wheel tc the drlver, elther,
dlsappclntlng anycne expectlng
tc flnd a cut-prlce 0Tl rlval.
Alsc, desplte nct feellng as
qulck cr fun as lts rlvals, the Kla's
suspenslcn actually seems flrmer
than mcst cars thls slde cf a
kenaultspcrt Megane 265. Thls
ls flne cn bumpy 8-rcads, but cn
rcugh clty streets abrupt thuds
make thelr way lntc the cabln.
That's a shame, because lt
detracts frcmthe premlumfeel
that's apparent everywhere ln the
Prc_cee'd 0T. The lnterlcr lccks
great, wlth classy addltlcns such
as the spcrts steerlng wheel and
´warm´ haIch
is exIremely c
Io deliver an
flkS1uk
bklV£
LukeHadden
Luke_Vadden_denni·.co.uk
_lukemadden`
L
L
P£kf0kMANt£
0-62 T.4 5£C5 10P 5P££0!43MPR
¨Jhere´s a reaI
premìumfeeI,
but ìt´s not
as much fun
as ìts rìvaIs¨
P
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:
0
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i
s
C
I
a
y
ííí½Aæݨnî·ÏnÓÓ½[¨½æ– Sµoc|al lssoo ß}
1R£ Kia Pro_cee'd C1 has the
Iooks to fit in with the rest of
the hot hatch competition, but
it's a bit short on the fun factor.
Its steerin¿ doesn't feeI suited
to a performance hatch, and
on 8ritain's rutted city streets
the ride seems too firm. when
you've ¿ot extremeIy capabIe
cars such as the Leon 5C fk at
the same price, the Pro_cee'd
C1 doesn't quite match up.
„„„
VerditI
K|a ||o_cee'd 0J Newtars
1here's adequate space |or adu|ts |n rear, wh||e |ront sports seats |ook the part. 0er|ormance |s sp|r|ted rather than storm|ng
Load space |s compet|t|ve, and
there's extra stowage under ||oor
excellent spcrts seats, and
reflnement ls tcp-nctch. There's
mcre tyre rcar at mctcrway
speeds, but the lcwlevel cf wlnd
nclse ls lmpresslve, as ls rccm
ln the back seats and bcct.
uesplte thcse lcw-slung lccks,
adults flt ln ccmfcrtably, and
the 360-lltre lcad space (plus
20 lltres under the bcct flccr) ls
ccmpetltlve. Uur ma|cr grlpe ls
1£S1£b
kiaFre_cee´d
61 1ech
Price: £22,/95
£ngine: 1.6-lltre /cyl turbc
Pewer: 201bhp
1ransmissien: Slx-speed
manual, frcnt-wheel drlve
0-62]tep spd: 7./ secs]1/3mph
£cen.]C02: 38.2mpg]171g]km
£quipment: 18-lnch allcys,
heated seats, 8luetccth,
cllmate ccntrcl, multlfunctlcn
steerlng wheel, sat-nav
0nsale New
the fact that the upwards-
sweeplng wlndcwllne makes
lt really trlcky tc check ycur
bllndspct when changlng llnes.
The Prc_cee'd 0T starts frcm
£19,995 - far cheaper than the
near-£26,000 0clf 0Tl, but nct far
cff the £21,995 Fccus ST. As we
sald, thcugh, the Kla dcesn't really
flt ln thls ccmpany, lt shculd
perhaps be ccnsldered alcngslde
the SFAT Lecn SC Fk 1.8 TSl.
lt has the same perfcrmance
and eye-catchlng lccks and can
be specced wlth all the klt cf the
£22,/95 0T Tech - lt ccmes wlth
sat-nav, 18-lnch allcys and part-
leather seats - fcr abcut the
same prlce. Swlnglng thlngs ln
the SFAT's favcur ls the fact lt's
cheaper tc lnsure and run, mcre
ccmfcrtable and feels mcre fun.
looks greaI and
classy buI Iails
exciIing drive
1he 61 feeIs Iike a
premium effering. 1he
interier is reaIIy high
quaIity, the refinement
is a match fer the best
in the cIass and yeu get
a car that´s abseIuteIy
packed with kit.
1he kia Ieeks Iike great
vaIue, but a cemparabIe
leen SC wiII be cheaper
te beth insure and run.
what´s mere, the SfA1
wiII be mere fun and
mere cemfertabIe.
N01 S0600b
600b
kuNNlN6 t0S1S
32.8MPC (0h1£51) LT2 fILL-0P
PkAt1ltALl1Y 8001
(5£A150P]00wh) 36Ā/!,22S L15
61 whee| adds a sporty touch
to com|ortab|e, c|assy cab|n
ííí½Aæݨnî·ÏnÓÓ½[¨½æ– ßØ Sµoc|al lssoo
Newtars Suzu|| Sw|lt 4x4
Suzuki SwiII4x4
TFF Flat Panda /x/ has a
rlval at last ln the shape cf
the newSwlft /x/ - and the
Suzukl gets cff tc a flylng start. lt
ccsts frcm£11,516, cr £13,116
ln the tcp-spec SZ/ drlven here,
whlch ls £879 less than the Flat.
Un dry rcads there's barely
any dlfference ln the drlvlng
experlence ccmpared tc the
equlvalent frcnt-wheel-drlveSwlft.
uesplte havlng an addltlcnal
65kg tc haul arcund - ccurtesy cf
the extra rear dlfferentlal and
ccnnectlng shafts - the Swlft /x/
cnly welghs 1,085kg, sc lts superb
chassls remalns aglle and alert.
Fcwever, the welght penalty
means that CU2 |umps by
10g]km, tc 126g]km, and fuel
eccncmy drcps by 5.2mpg, tc a
clalmed 51.3mpg. The /x/ uses
dlfferent suspenslcnanddampers,
tcc, ralslng the rlde helght by
25mm. Thls leads tc sllghtly mcre
bcdy rcll than ln the twc-wheel-
drlve mcdel, but a smccther
stralght-llne rlde as a paycff.
The /x/ cllngs cn lmpresslvely
when negctlatlng rcundabcuts
qulckly, reslstlng understeer a blt
lcnger than the ncrmal mcdel,
but the dlfference ls mlnlmal.
lt takes scme wcrk tc get the
best cut cf the 1.2-lltre englne,
but lt dellvers what llttle pcwer
lt has smccthly, whlle the flve-
speed gearbcx ls sllck tc use,
sc ycu can keep the englne
buzzlng away sweetly.
The gear ratlcs are lcwer ln the
/x/, scmethlng ycu'll nctlce ln
flrst and seccnd, tc glve ycu extra
ccntrcl when taklng tc the rcugh
stuff. uesplte the ralsed rlde
helght, the newccmer has the
same grcund clearance as the
standard car as the newrear
dlfferentlal hangs dcwn lcw.
Fcwever, the shcrt wheelbase
means lt can ccpe wlth rutted
gravel tracks and blg pcthcles
wlth ease. 0rlp ls lmpresslve
when acceleratlng, even
cn standard rcad tyres.
The englne's 118hmcf tcrque
actually helps keep the wheels
frcmsplnnlng, meanlng that
acceleratlcn frcma standstlll cn a
sllppery surface ls fuss-free. That
sald, lf ycu cpt fcr Suzukl's wlnter
tyre package, the Swlft /x/ wculd
be almcst unstcppable ln sncw.
kugged-lccklng frcnt and rear
bash plates and plastlc claddlng
cn the sllls and wheelarches glve
theSZ/ an extra dcse cf style, tcc.
All·wheel
car exIra a
sþoiling I
flkS1bklV£
fam|||ar cab|n
|s so||d enough
|| |ack|ng |n ||a|r.
8oot |s t|ny, but
5w||t rema|ns a
|un car to dr|ve
PkAt1ltALl1Y 8001
(5£A150P]00wh) 2!!/S28 LI1k£5
P£kf0kMANt£
0-62 !3.45£C5 10P 5P££0 !Ā3MPR
1emPhiIIips
¯om_lhillip·_denni·.co.uk
ííí½Aæݨnî·ÏnÓÓ½[¨½æ–
Newtars
1£S1£b
Suzuki Swift
4x4S¡4
Price: £13,116
£ngine: 1.2-lltre /cyl petrcl
Pewer: 93bhp
1ransmissien: Flve-speed
manual, fcur-wheel drlve
0-62mph: 13./ seccnds
1ep speed: 103mph
£cenemy: 51.3mpg
C02: 126g]km
£quipment: 16-lnch allcys,
keyless gc, 8luetccth, autc alr-ccn
0nsale New
drive gives ciIy
aþþeal wiIhouI
hings dynamically
1he 4x4 has the ge·
anywhere abiIity ef
an Su¥, pIus pIenty ef
standard equipment.
Cempact dimensiens
ensure that the Swift
is Iight and decent te
drive, but aIse Iimit beet
space te just 211 Iitres.
N01 S0600b
600b
If you need the reassurance
of a car that wiII keep ¿oin¿
when the weather cIoses in,
the 5wift 4x4 is a ¿reat choice.
1he economy penaIty is worth
payin¿, whiIe the Iack of
impact to the exceIIent drivin¿
dynamics is a reaI bonus. 1he
4x4 isn't the quickest car you
can buy, and its dimensions
mean space is at a premium,
but it's a stron¿ packa¿e.
„„„„
VerditI
Suzuki SwiII SþorI 5dr
PockeI rockeI geIs more þracIical, buI is sIill Iun Io drive
Aside frem the extra
deers, the Swift can new
be had in this fetching
shade ef ßeest ßIue.
fxtra practicaIity means
extra passengers, which
wiII bIunt perfermance.
N01 S0600b
600b
flkS1bklV£
fx
ex
w
1£S1£b
Suzuki Swift
Spert 5dr
Price: £1/,2/9
£ngine: 1.6-lltre /cyl petrcl
Pewer: 13/bhp
1ransmissien: Slx-speed
manual, frcnt-wheel drlve
0-62mph: 8.7 seccnds
1ep speed: 121mph
£cenemy: //.1mpg
C02: 1/7g]km
£quipment: 17-lnch allcys, crulse
ccntrcl, prc|ectcr headllghts
0nsale New
1R£ 5port is a warmhatch
rather than a truIy hot one,
but it's weII equipped,
exceIIent fun to drive and
is nowaII the more usabIe
thanks to its extra doors
and seatin¿ for five - |ust.
„„„„
VerditI
SuZuKl has added an
lmpcrtant cptlcn tc the
Swlft Spcrt prlce llst. Fcr an extra
£500, ycu can speclfy a palr cf
rear dccrs. And whlle there's a
sllght flnanclal penalty fcr thls
added practlcallty, the kerbwelght
remalns the same as the three-
dccr's, at 1,0/5kg, and sc dces
the eccncmy flgure cf //.1mpg.
The best news ls that the Swlft
Spcrt's sharp drlve hasn't been
affected. lts 1.6-lltre englne
dcesn't dellver the punch cf the
newbreed cf turbc hct hatches,
led by Fcrd's Flesta ST, but lt's
stlll a sweet, rev-hungry englne.
Plus, the slx-speed gearbcx ls
gccd, enabllng ycu tc keep the
englne cn the bcll, althcugh
lt's nct qulte as sllck as the flve-
speeder fltted tc the /x/ (left).
The brakes are great, maklng
llght wcrk cf the lcwwelght,
whlle the steerlng has a really
nlce accuracy and welght tc lt.
There's plenty cf grlp, tcc,
allcwlng ycu tc make the mcst cf
the mcdest pcwer cutput, whlle
the Swlft Spcrt's lcwdrlvlng
pcsltlcn and near pancramlc
wlndscreen make lt easy tc plct
ycur llnes as ycu tackle ycur
favcurlte rcad. Fven the rlde ls
decent. lt's flrm, sc bcdy rcll ls
kept ln check, but there's a gccd
amcunt cf lnltlal ccmpllance ln
the suspenslcn tc smcther bumps.
The rear has been tweaked tc
acccmmcdate three seats, but
glven the Swlft's small slze,
ycu'd struggle tc flt three
adults ccmfcrtably fcr
anythlng cther than a shcrt
trlp. Thelr extra welght
wculd have a blg lmpact
cn perfcrmance, tcc.
Low dr|v|ng pos|t|on |s unchanged |rom three-door 5w||t 5port
kear |s t|ght |or three adu|ts
1emPhiIIips
¯om_lhillip·_denni·.co.uk
£xtra doors add no
we|ght to 5w||t 5port
aked tc
ts, but
ze,
e
crt
ííí½Aæݨnî·ÏnÓÓ½[¨½æ– Sµoc|al lssoo ߤ
5harper head||ghts |ook good
flkS1ukbklV£
kenau|t 0|and Scen|c Newtars
P
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t
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s
:
0
t
i
s
C
I
a
y
fab|n o||ers
p|enty o|
space, but
|s beg|nn|ng
to |ook dated.
6rand 5cen|c |s
re||ned on road
wlTF lts seccnd facellft ln as
many years, kenault can't be
accused cf fcrgettlng abcut the
0rand Scenlc. 8ut are these mlncr
changes encugh tc fend cff all-
newrlvals llke the Kla Carens!
Mcst cf the tweaks thls tlme
arcund are ccsmetlc, and are a
welccme update tc a car that was
beglnnlng tc lcck a llttle frumpy
ccmpared tc the ccmpetltlcn -
especlally the cutlandlshly
styled Cltrcen C/ 0rand Plcassc.
The glcss black grllle and
sharper headllghts help tc create
a mcdern lcck cutslde. And the
dual-cclcur 17-lnch allcys, chrcme
accents and tlnted wlndcws are
all part cf a new8cse+ package
(£1,000) that lncludes a nlne-
speaker 8cse scund system.
There ls a newstcp]start-
equlpped TCe petrcl englne ln the
updated range, but we drcve the
1.6-lltre dCl 130, lntrcduced
as part cf the last facellft. lt's
smccth and qulet, and whlle
ycu have tc be careful
nct tc let englne revs drcp
tcc lcw, lt can be pretty
punchy cnce ycu get used
tc where the pcwer ls, as
revealed by lts 0-62mph
tlme cf 11.1 seccnds.
That reflned englne
makes the 0rand Scenlc a really
relaxlng car tc drlve, and there's
nct tcc much wlnd cr rcad nclse
ln the cabln, elther. Ccmfcrtable
suspenslcn cnly adds tc the
famlly-frlendly credentlals.
There's llttle ln the way cf fun,
thcugh - thls facellft has dcne
ncthlng tc up the level cf
lnvclvement cn cffer. The car
has plenty cf grlp, but the vague
steerlng and neutral handllng
never make ycu feel a part
cf the actlcn ln the same way
a Fcrd 0rand C-MAX can.
The cabln cculd dc wlth mcre
cf a refresh, tcc, as lt's beglnnlng
tc lcck dated. The sat-nav ls
ccntrclled thrcugh an awkwardly
placed |cystlck, and scme cf the
radlc ccntrcls are ccnfuslng.
8ut at least the lnterlcr ls
extremely practlcal. 8cct space
wlth all seven seats ln place ls
208 lltres, but ycu can fcld them
lntc the flccr and remcve the
seccnd rcwcf seats tc free up a
serlcusly lmpresslve 2,063 lltres.
Sc the kenault tlcks a lct cf
bcxes, and wlth 6/.2mpg, lt
shculd be cheap tc run. The
£2/,395 prlce seems a blt steep,
but ls a fewhundred pcunds
cheaper than a ccmparable
Carens cr 0rand C-MAX.
lt dcesn't have the Kla's seven-
year warranty cr the lnvclvlng drlve
cf the Fcrd, but the 0rand Scenlc
remalns ccmfcrtable, practlcal
and gccd value famlly transpcrt.
1he 6rand Scenic ne
Ienger Ieeks eut ef pIace
cempared with styIish
new cempetitien.
It´s net as fun te drive as
the ferd 6rand C·MAk
and the cabin ceuId de
with a fewmere updates.
600b
N01 S0600b
1£S1£b
kenauIt 6rand
Scenic ßynamique
1em1emßese+dCi
Price: £2/,395
£ngine: 1.6-lltre /cyl turbcdlesel
Pewer: 128bhp
1ransmissien: Slx-speed
manual, frcnt-wheel drlve
0-62]tepsp'd: 11.1secs] 121mph
£cen.] C02: 6/.2mpg]11/g]km
0nsale New
1RI5reaIIy isn't much of an
update, with the chan¿es
mostIy Iimited to the way the
Crand 5cenic Iooks rather than
drives. 1he modern styIin¿ is
a weIcome update, but what
this faceIift mostIy proves is
that the car didn't need much
tweakin¿. It's comfortabIe,
spacious and cheap to run,
with a better vaIue price than
most of the competition.
„„„„
VerditI
kenauIt 6randScenic
|aceliII keeþs VPV comþeIiIive againsI new rivals
kuNNlN6 t0S1S
64.2MPC (0ffICIAL) L8S fILL-0P
PkAt1ltALl1Y 8001
(7]5]2 5£A15) 2Ā8/S64/2,Ā63 L15
p
1.6-ll
as p
smc
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tc
rev
tlm
Th
LukeHadden
Luke_Vadden_denni·.co.uk
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¨fngìneremaìns
refìned and
hushed, even
cruìsìng at
hìgh speeds¨
flkS1ukbklV£
SfA1LeonSC
LnIry·level Ihree·door remains an aIIracIive choice
PauI 8end
laul_3ond_denni·.co.uk
_laul¯homa·3ond
P
Xxxxxxxxxxxxxxxxx Newtars
8oot can be extended us|ng sp||t-|o|d seats. 8udget mode| has str|pped-back |ee| but st||| boasts a|r-con
SUMFTlMFS, the best way tc
|udge a newcar ls tc drlve the
mcst baslc verslcn. Thls was cur
flrst chance tc try SFAT's Lecn SC
three-dccr ln lts mcst affcrdable
fcrm, equlpped wlth a 1.2-lltre
petrcl TSl ln entry-level S spec.
At cnly £15,370, thls strlpped-
back Lecn certalnly lccks llke
lncredlble value, and cn the rcad
lt feels as thcugh lt's lcst ncthlng
dynamlcally ccmpared wlth mcre
expenslve mcdels. The small
turbccharged englne ls hugely
flexlble, cfferlng a brcad spread
cf tcrque acrcss the rev range.
The slx-speed manual bcx ls
equally lmpresslve, and althcugh
steep lncllnes cr cvertaklng mlght
requlre a fewqulck dcwnchanges,
the ccntrcls are all nlcely welghted.
Smaller wheels wlth fatter tyres
and scftly sprung suspenslcn
mean an even mcre relaxed rlde
than ncrmal, whlle the accurate
steerlng lnsplres ccnfldence
cn narrcw, twlsty rcads.
keIined
Thls car dces wlthcut the multl-
llnk rear suspenslcn and XuS
ccrnerlng systems cf the 1.8-lltre
TSl we trled prevlcusly, but lt stlll
handles well when drlven hard.
Cruclally, the englne remalns
reflned and hushed, even
crulslng at mctcrway speeds.
urlven carefully the SC shculd
average cver /5mpg. And wlth
CU2 emlsslcns cf cnly 11/g]km,
lt'll be cheap tc run and lnsure.
Fcwever, baslc spec dces brlng
scme sacrlflces. The Lecn S dces
wlthcut fcgllghts cr allcys (bcth
are fltted cn the car ln cur plctures
as part cf the £395 Llfestyle pack).
And the cabln feels less speclal,
thanks tc the lack cf glcssy dash
surfaces, plus the hard, scratchy
plastlc used cn the steerlng
wheel, gearkncb and handbrake.
8luetccth, alr-ccn and the
flve-lnch cclcur lnfctalnment
systemare standard, but lf ycu
can flnd an extra £1,120 fcr the
SF then the lnterlcr undergces a
ccmplete transfcrmatlcn. Apart
frcmthat, thcugh, the Lecn SC ls
an lmpresslve all-rcund package
- even ln lts mcst dlstllled fcrm.
It feeIs great te drive and
has a practicaI cabin,
but cests the same as
a 1.0·Iitre ferd fiesta.
Scratchy trim and pIastic
steering wheeI reaIIy Iet
yeu knew yeu´ve beught
the mest basic medeI.
600b
N01 S0600b
1£S1£b
leenSC 1.21SI S
Price: £15,370
£ngine: 1.2-lltre /cyl turbc
Pewer: 10/bhp
1ransmissien: Slx-speed
manual, frcnt-wheel drlve
0-62]tep spd: 10.2 secs]119mph
£cenemy]C02: 57.6mpg]11/g]km
£quipment: Spcrts seats, alr-ccn,
tcuchscreen lnfctalnment system,
8luetccth, multlfunctlcn wheel
0nsale
New
P0LI5R£0 dynamics and
a practicaI cabin both make
the entry-IeveI Leon three-
door a reaI bar¿ain, especiaIIy
considerin¿ this 1.2-Iitre
en¿ine feeIs so punchy.
£ven so, we'd recommend
up¿radin¿ to the 5£ modeI;
it costs onIy around an
additionaI £1,000, but the
interior has an infiniteIy
more premiumfeeI.
„„„„
VerditI
PkAt1ltALl1Y 8001
(5£A150P]00wh) 38Ā/!,2!Ā L15
P£kf0kMANt£
0-62 !Ā.2 5£C5 10P 5P££0!!9MPR
A||oys are part o| L||esty|e pack
UhF cf the mcst appeallng
aspects cf the kange kcver
Fvcque ls the ablllty tc put ycur
cwn stamp cn lt wlth a whcle
hcst cf perscnallsatlcn chclces.
8ut lf ycu can't be bcthered,
there's ncwa Speclal Fdltlcn
mcdel, whlch ccmes wlth a
chclce cf |ust twc cclcurs -
Slclllan Yellcwwlth a ccntrastlng
Santcrlnl 8lack rccf, cr wlth the
cclcurs swapped arcund, as
cn the car tested here.
Avallable as a flve-dccr cr
Ccupe, the Fvcque speclal ls
based cn the tcp-spec uynamlc
trlmlevel and ccmes wlth |ust the
cne englne cptlcn - the 2.2-lltre
dlesel. At £/8,/05 fcr the Ccupe,
lt's £6,900 mcre expenslve
than the uynamlc, althcugh
lt wculd ccst ycu mcre tc
crder the extras lndlvldually.
The yellcwrccf and dccr mlrrcr
caps are a blt cf an acqulred
taste, but the Fvcque's lccks
beneflt frcmthe 8lack Fxterlcr
ueslgn Pack. lt's ncrmally a
£1,900 cptlcn, and lncludes
20-lnch glcss black allcys that
lcck smart, but glve a hard edge
tc the rlde. Alsc lncluded are
1he fveque is a cemmen
sight en uk reads, se at
Ieast this medeI effers
semething different.
1hese big 20·inch
wheeIs make fer a firm
ride. 1he gearbex ceuId
de with an update, tee.
0k0£kIhC the £voque 5peciaI
£dition takes the compIexity
out of choosin¿ froma very
Ion¿ Iist of expensive options.
5ome eIements - Iike keyIess
¿o - are usefuI, but we'd wait
for the revised £voque with
the improved ¿earbox, and
take a IittIe extra time
to pick the coIour and trim.
„„„
VerditI
Sþecial LdiIion adds exIra equiþmenI and bold colour scheme Io SuV
1£S1£b
kangekever
fvequeSpeciaI
fditienCeupé
Price: £/8,/05
£ngine: 2.2-lltre /cyl dlesel
Pewer: 187bhp
1ransmissien: Slx-speed
autc, frcnt-wheel drlve
0-62]tep spd: 8.5 secs]121mph
£cen]C02: //.1mpg]169g]km
£quipment: 20-lnch allcys, 8lack
Fxterlcr ueslgn Pack, keyless gc
0nsale New
¥e||ow h|gh||ghts cont|nue |ns|de, w|th a gar|sh bar on dashboard
kuNNlN6 t0S1S
44.!MPC (0ffICIAL) L8S fILL-0P
N01 S0600b
600b
darkened headllghts, a small
rear spcller and black kange
kcver letterlng cn the ncse and
tall. The tall-llghts have clear
lenses and the exhaust flnlshers
have a dark tlnt tc them, tcc.
The yellcwand black theme
ccntlnues lnslde, wlth a garlsh
yellcwbar cn the dash, althcugh
the yellcwccntrast stltchlng ls
scmewhat mcre subdued.
Fcwever, the black seats and
headllnlng make the Fvcque feel
rather claustrcphcblc. The seats
aren't the mcst ccmfcrtable
elther - plus, ycu can't ad|ust
the headrest, whlch ls a llttle
cn the lcwslde fcr taller drlvers.
lt's nct |ust all style, thcugh.
The speclal beneflts frcma
pcwer tallgate, whlch whlrs cpen
tc reveal a decent bcct, whlle
keyless gc ls a useful addltlcn.
The Fvcque remalns a pretty
pcllshed drlve. As we've already
mentlcned, the blg wheels make
the usually plush rlde
tcc flrm, but the trade-cff
ls lcts cf grlp and gccd
stablllty at hlgh speeds.
The 2.2-lltre dlesel ls pretty
smccth, but the slx-speed
autcmatlc gearbcx lsn't the
qulckest cr sllckest at changlng
ratlcs. Fuel eccncmy lsn't great
elther, sc we'd advlse waltlng
untll later thls year fcr the
stcp-start equlpped nlne-
speed Fvcque tc arrlve.
flkS1bklV£
PkAt1ltALl1Y 8001
(5£A150P]00wh) SSĀ/!,3SĀL15
8o|d b|ack and ye||ow
pa|ntwork |s a b|t o|
an acqu|red taste
1emPhiIIips
¯om_lhillip·_denni·.co.uk
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Newtars kange kove| |voque Spec|a| |d|t|on
kangekeverLvoque
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5keda ¥eti faceIift ßecember
AN update te 5keda's pepuIar cressever wiII sharpen up the
styIing by ditching the centraIIy meunted IegIights. £ngines wiII
be tweaked Ier eIIiciency and cabin quaIity wiII be impreved, tee.
5bP£kMINI5
Audl A2 2015
8Mw2Serles0T late201/
8Mwl3 hcvember
CltrcenuS1 2015
Mazda2 late201/
M03 late2013
hewMlhl late2013
hlssanhcte autumn
Peugect 108 201/
kenault Twlngc 201/
kenaultspcrt Twlngc 2015
Smart FcrTwc 201/
Smart FcrFcur 201/
TcyctaAygc 201/
vauxhall Adamkccks early201/
vauxhall Ccrsa early2015
vclkswagene-up! September
vclkswagenup! hybrld mld201/
FAMIL¥CAk5
Alfakcmec0lulla early201/
Alfakcmec0lullaSw early201/
Audl A3salccn latesummer
Audl A3e-trcn mld201/
8Mw3Serles0ranCcupe early201/
CadlllacATS mld201/
FcrdC-MAXFnergl late2013
FcrdC-MAXFybrld late2013
FcrdMcndec September 201/
FcndaClvlcTcurer early201/
lnflnltl Ç50 autumn
}aguar XS 2015
KlaScul September
KlaScul ccupe late201/
Klaklcccupe 2015
Mazda3 late2013
MercedesC-Class Uctcber
M05 late2013
hlssan0clf rlval 201/
Peugect 308(new) early201/
PcrschePanameraestate 2015
kenault Megane early201/
SFATLecnST hcvember
TcyctaPrlus 2015
vwe-0clf late2013
vw0clf plug-lnhybrld early201/
vw0clf CC 2015
5P0k15CAk5
Alfakcmec/C September
AlfakcmecSplder 2015
Audl Çuattrc 2015
Audl k/ 2015
Audl S3Spcrtback September
Audl TT early201/
8Mw2Serles 201/
8Mw/Serles late2013
8Mwl8 uecember
8MwM1 2016
8MwM2 2015
8MwM3 early201/
CltrcenuS/kaclng late2013
FcrdFccuskS 201/
FcrdMustang 2015
FcndaClvlcTypek 2015
FcndahSX 2015
}aguar F-Typeccupe mld201/
LexuslSCcupe 201/
LctusFsprlt late2013
Maseratl 0hlbll late2013
Maseratl 0ranSpcrt 2015
MazdakX-9 2015
McLaren12Cfacellft mld201/
McLarenP1 September
McLarenP13 2015
MercedesSLC 201/
MercedesCLA/5AM0 autumn
Mercedes0LA/5AM0 mld201/
M0TFreplacement 2015
Peugect kCZ-k early201/
Pcrschebaby8cxster 2015
Pcrsche918Spyder Uctcber
Pcrsche961 201/
PcrschePa|un 2017
kenault Alplne 2015
SubarulmprezaSTl 2015
vauxhall Mcnza 2015
vclkswagenup! 0T late2013
0FF-k0Aߣk5
AlfakcmecSuv early201/
AstcnMartlnSuv 2017
Audl Ç2 2016
Audl Ç3kS late2013
Audl Ç6 201/
Audl Ç7 201/
8entleySuv 2016
8MwX/ 201/
8MwX5 late2013
CltrcenuSX mld201/
Flat 500X 201/
Flat PandaSuv 2015
FcrdFccSpcrt early201/
FcrdFdge 2015
Fcnda}azzSuv late201/
}aguar Suv 2015
}eepsmall crcsscver 2015
Lambcrghlnl urus 2017
Landkcver uefender 2016
Landkcver Freelander 2015
Maseratl Levante 201/
MazdaCX-3 201/
Mercedes0LA late2013
MercedesX-Class 2017
hlssan}ukehlsmckC late2013
Peugect 2008 September
PcrscheMacan early201/
kangekcver Spcrt autumn2013
kenault MeganeSuv 201/
kenault seven-seat Suv 2015
SkcdaYetl facellft uecember
SkcdaYetl+2 early201/
SsangYcngcrcsscver early201/
Suzukl SX/ late2013
TeslaMcdel X 2015
vclkswagenCrcssCcupe 201/
vclkswagenPclcSuv mld201/
vclkswagenTalgun 2015
vclvcXC90 201/
P£0PL£ M0v£k5
8MwCAT7-seater late201/
Flat 500LMPw September
SsangYcngTurlsmc late2013
CAßkI0L£15
Astcnvanqulshvclante late2013
Audl A3Cabrlclet late2013
8entleyMulsannecabrlclet late2013
8Mw2SerlesCcnvertlble late201/
8Mw/SerlesCcnvertlble late201/
MazdaMX-5 201/
MercedesC-ClassCabrlclet late201/
MercedesS-ClassCabrlclet early201/
kangekcver FvcqueCabrlclet 201/
Tcycta0T86ccnvertlble late2013
vauxhall Adamccnvertlble 201/
LbXbk¥CAk5
Alfakcmec169 early201/
CltrcenuS9 201/
MercedesS-Class September
MercedesS-ClassCcupe late201/
MercedesS-ClassPullman 2015
kclls-kcycewralth late2013
Mercedes L35ûC0l
CabrioleI
V6 diesel and AV6SþorI
Irimis an enIicing blend
lfß rear Iights and a
sharp new bedykit
ensure that the f·CIass
CabrieIet Ieeks great.
ßespite Mercedes adding
te the standard kit Iist,
the car Ieeks expensive
next te its key rivaIs.
1£S1£b
Mercedes f350
ßIue1fC AM6Spert
Price: £/5,8/0
£ngine: 3.0-lltre v6 turbcdlesel
Pewer]1erque: 2/9bhp]620hm
1ransmissien: Seven-speed
autcmatlc, rear-wheel drlve
0-62]tepspeed: 6.7 secs]155mph
£cen.]C02: /7.9mpg]156g]km
£quipment: 18-lnch allcy
wheels, cllmate ccntrcl,
leather uphclstery, AM0 bcdyklt
0nsale New
M0k£ of an accompIished
cruiser than a proper sports
car, the £350 is powerfuI and
refined enou¿h to keep most
drivers entertained. 1he ride
feeIs a IittIe firm, but the
hi¿h-quaIity interior and Ion¿
kit Iist do ¿o some way to
|ustifyin¿ the hefty price.
„„„„
VerditI
wF were very lmpressed
wlth the newpetrcl F/00
Cabrlclet when we drcve lt ln
lssue 1,270, but ln the uK the tcp
seller cf the facellfted Mercedes'
F-Class range wlll be thev6 dlesel.
lt takes |ust a fewmlles tc see
why thls englne ls sc pcpular. lt
prcduces a thumplng 620hmcf
tcrque, and lts pcwer dellvery
thrcugh the seven-speed gearbcx
ls sllky smccth. Fven a small flex
cf ycur rlght fcct ls encugh tc gllde
past slcwer-mcvlng trafflc, yet lt
stlll clalms /7.9mpg, wlth /0mpg
achlevable ln the real wcrld.
lnslde, the gearshlfter has
mcved frcmthe dashbcard tc the
steerlng cclumn, there's fresh
metal trlmalcng the dccr panels
and a mlldly tweaked set cf dlals.
Althcugh the changes scund
subtle, the exterlcr ls anythlng
but. Thls englne ls cnly avallable
ln racy AM0Spcrt trlm, whlch
has blgger frcnt brakes, angular
frcnt and rear bumpers and
spcrts suspenslcn all standard.
lt lccks great, but desplte the
upgrades, lt falls tc dellver cn the
prcmlse cf a really dynamlc drlve.
The rlde cver the uneven tarmac
cf cur test rcute was mlxed at
best, wlth the cccaslcnal heavy
thud sent |udderlng thrcugh the
steerlng cclumn, whlle the mlghty
ln-gear thrust cf the englne can't
dlsgulse lts hefty 1,935kg cf bulk.
Slcwdcwn a llttle, thcugh, and
the F-Class makes mcre sense. The
standard AlrCap wlnd deflectcr
ls ugly, but dces a flne |cb cf
keeplng the cabln sheltered frcm
the wlnd - and lt ncwrlses and
lcwers by ltself abcve 25mph.
The 300-lltre bcct ls able tc
carry small bags and the clcth
rccf - llke the rest cf the cabln -
feels beautlfully made. Fcwever,
desplte the smart styllng and
extra klt, the F350 lccks prlcey
ccmpared tc lts
nearest rlval,
the 3.0 Tul Audl
A5 Cabrlclet.
New meta| tr|m ||vens up
£-f|ass's |am|||ar cab|n
600b
N01 S0600b
flkS1ukbklV£
AN6 5port bodyk|t
adds dose o| sty|e
P£kf0kMANt£
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1e|| us about your exper|ence
www.autoexp|ess.co.u|/d||ve|powe|
PauI 8end
laul_3ond_denni·.co.uk
_laul¯homa·3ond
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subtle, the exterlcr ls anythlng feels beautlfully
desplte the sma
extra klt, the F35
ccm
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1op breakdown
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6uideIebuying a
hFwcar sales are bccmlng ln the uK
sc far ln 2013, and cver twc mllllcn
pecple are expected tc get the keys tc a
factcry-fresh mcdel durlng the ccurse cf
the year ln full. Add that tc the slx mllllcn
expected tc buy used, and mctcrlsts clearly
have scme key declslcns tc make.
8ut nearly as cruclal as ycur chclce cf
car ls the dealer ycu buy frcm. whlch ls
best! whlch lnsurer shculd ycu gc wlth!
And whlch breakdcwn ccver prcvlder!
Tc help ycu make the rlght declslcns,
we've ccllated and calculated respcnses
frcmthe Autc Fxpress urlver Pcwer 2013
survey - and publlshed thls 36-page
gulde tc the best and wcrst dealers,
lnsurers and breakdcwn cperatcrs.
8ut thls year, we have mcre than |ust the
usual ccuntdcwn. Un Page /8, we've delved
deeper lntc the results frcmthe flrst part cf
cur urlver Pcwer survey tc see whether men
cr wcmen are happler wlth thelr cars, and
what lmpact ycur age cr where ycu llve has
cn hcwsatlsfled ycu are. Sc, are ycungsters
easler tc please cn practlcallty! And whlch
part cf the ccuntry ls the least satlsfled
wlth lts cars! All ls revealed cver the page.
we've alsc gct scme tcp tlps cn car
lnsurance, and explaln hcwtc get the
rlght ccver fcr ycu ln a feature ycu
can't affcrd tc mlss, cn Page 7/.
Flnally, we've been mystery shcpplng tc
see hcwall /0 lnsurers ln cur survey rate cn
prlce fcr three very dlfferent drlvers - and
the results, cn Page 76, are fasclnatlng.
Ccmblne all thls, and ycu have the
mcst ccmplete and ln-depth gulde tc
buylng and runnlng a car, used cr new.
Nak|ng |t eas|er
to run your car...
0u| comp|ehens|ve 16-page D||ve| |owe| gu|de he|ps you p|c| the
best dea|e|, |nsu|e| and b|ea|down ope|ato| to use
0£AL£k5
1he top 11 p50
¥0b rated yeur deaIer en vaIue Ier
meney, technicaI knew-hewpIus
standard eI werk, and we ceunt
dewn ßritain's best and werst.
lN50k£k5
1he top 40 p62
wh£k£'5 the best pIace te get yeur
peIicy Irem? we've siIted threugh
yeur sceres te rank the insurers that
are quickest te heIp and happy te taIk.
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1he top 11 pI8
N0ß0ߥ wants te be stranded at the
readside. ßut which cempany wiII get
te yeu Iastest? And wiII it Iix yeur car?
0ur ceuntdewn reveaIs the tep cheice.
tenIenIs
ºwe count down best
dea|ers, |nsurers and
breakdown operators,
as voted |or by youº
6hris Ebbs
Chri·_Lbb·_denni·.co.uk
6
Ch
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and ewning a tar
SKUuA'S seccnd-generatlcn Superb was cur 2011
champlcn, and repeats lts 2012 runner-up flnlsh -
but lt was cnly 0.73 per cent behlnd cur wlnner.
Key tc the famlly car's success ls the space lt
prcvldes, wlth a huge bcct and llmcuslne-llke
legrccmhelplng lt tc number cne fcr practlcallty.
Uwners alsc rated the bulld and technclcgy.
And whlle the handllng dcesn't llve up tc the
same hlgh standards, the Skcda flnlshed ln the
tcp 10 ln an amazlng elght cf cur 10 categcrles.
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2. 5koda 5uperb V|||
I00 I! !0 2! I
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N09£k
A ukUP cf twc places last year cculd have been
the start cf a dcwnward splral, but the }aguar
XF has regalned lts mcmentumln 2013 tc mcve
back cn tc the urlver Pcwer pcdlum. There are
scme stellar results cn the }aguar's sccrecard,
but the three tcp-flve categcry sccres lt achleved
are ccuntered by 66th place fcr practlcallty and
71st fcr runnlng ccsts. The fact thls styllsh exec
can reglster twc such pccr results yet stlll flnlsh sc
hlgh up shcws |ust hcwgccd the rest cf the car ls.
¥£Ak5 0f NAN0fAf10k£ 2008-present 0k£9l005 2008/uk 2009/I 2010/2 2011/1 2012/!
89.90X
1. [aguar kf
lh the three years lt's graced the urlver Pcwer
survey, the Skcda Yetl has never flnlshed cutslde
the tcp twc. And best-ln-categcry flnlshes fcr bulld
and ln-car tech helped lt retaln lts crcwn ln 2013.
Uwners lcve the Yetl's rellablllty and equlpment,
whlle the handllng shcws many tradltlcnal hatches
what tc dc. Fxcellent vlslblllty alsc helped the Yetl
tc seccnd fcr ease cf drlvlng. Flne englnes lnclude a
smccth 1.2-lltre TSl petrcl and frugal 1.6 Tul dlesel,
plus drlvers pralsed the perfcrmance and brakes.
¥£Ak5 0f NAN0fAf10k£ 2010-present 0k£9l005 2008/uk 2009/uk 2010/uk 2011/2 2012/I
92.65X
1. 5koda ¥et|
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N09£k
I00 honda Acco|d V|v|| 84.22°
99 vo||swagen Jou|an 84.22°
98 vauxha|| |ns|gn|a 84.24°
9I Suba|u |egacy V||v 84.28°
96 Aud| JJ/koadste| V||| 84.10°
9! Aud| AI 84.19°
94 ßVw 1 Se||es V||v 84.61°
91 V|tsub|sh| |ance| V||X 84.69°
92 honda C|v|c V|v||| 84.I0°
9I ßVw X! V||| 84.I1°
90 Joyota Au||s V|| 84.I4°
89 |o|d 0a|axy V|||| 84.92°
88 ßVw ! Se||es V|v 84.94°
8I ¦agua| S-Jype 84.98°
86 Joyota Avens|s V||| 84.98°
8! Joyota Ya||s V||| 8!.02°
84 kange kove| V|||| 8!.06°
81 K|a Cee'd V|| 8!.08°
82 ¦agua| X-Jype 8!.08°
8I Suzu|| Sw|lt V||| 8!.I6°
80 |o|d S-VAX 8!.2I°
I9 vo||swagen |assat V|v| 8!.21°
I8 |eugeot 1008 8!.2!°
II honda ¦azz V|| 8!.2I°
I6 Aud| A4 V||v 8!.4I°
I! vo||swagen 0o|l ||us 8!.!0°
I4 hyunda| Santa |e V||| 8!.!1°
I1 |and kove| 8!.61°
||ee|ande| V|||
I2 Vazda CX-I 8!.6I°
II S|oda koomste| 8!.68°
I0 |o|d |ocus V|||| 8!.68°
69 Aud| A! Coupé/ 8!.69°
Cab||o|et
68 K|a ||canto V||| 8!.69°
6I Aud| A6 V|||| 8!.I1°
66 ßVw 1 Se||es Coupé/ 8!.I4°
Conve|t|b|e V|v
6! Joyota |0 8!.I9°
64 S|oda |ab|a V||| 8!.8I°
61 C|t|oen C1 ||casso V|| 8!.82°
62 u|ssan ¦u|e 8!.84°
6I u|ssan 0ashqa| 8!.8!°
60 vo||swagen 8!.86°
Sc||occo V||||
!9 |o|d Kuga V|| 8!.89°
!8 ßVw XI 86.06°
!I vo||swagen J|guan 86.08°
!6 |o|d Vondeo V||v 86.I0°
!! vo|vo S60 V|| 86.II°
!4 ßVw I Se||es V||| 86.I4°
!1 Vazda 1 V||| 86.I!°
!2 kange kove| |voque 86.2I°
!I |exus |S V||| 86.21°
!0 |o|sche ßoxste| V||| 86.1I°
49 K|a Spo|tage V|||| 86.1I°
48 kenau|t |aguna V|||| 86.1!°
4I Vazda VX-!/kC V|||| 86.1I°
46 Vazda 6 V||| 86.1I°
4! |o|sche 9II 99I 86.19°
44 Joyota kAv4 V|||| 86.40°
41 hyunda| |10 V|| 86.44°
42 |o|d C-VAX V||| 86.4I°
4I vauxha|| Ag||a V||| 86.!2°
40 Joyota Avens|s V|||| 86.!4°
19 vo|vo vI0 V||| 86.!9°
18 Ve|cedes |-C|ass V|||| 86.6I°
1I Ve|cedes C-C|ass 86.II°
Spo|ts Coupé
16 C|t|oen DS1 86.I9°
1! Joyota Ya||s V|||| 86.80°
14 vo||swagen 86.8I°
|assat CC
11 Joyota ve|so V|| 86.92°
12 |o|sche Cayman V|| 8I.09°
1I honda Ck-v V|||| 8I.I!°
10 Joyota |||us V||| 8I.I6°
29 V|tsub|sh| ASX 8I.I8°
28 Ve|cedes C-C|ass V|||| 8I.I9°
2I Aud| A6 V||v 8I.2I°
26 Joyota |||us V|||| 8I.2I°
2! honda Acco|d V|v||| 8I.29°
24 u|ssan V|c|a V||v 8I.1I°
21 honda ¦azz V||| 8I.14°
22 u|ssan X-J|a|| V||| 8I.14°
2I hyunda| |x1! 8I.4!°
20 kenau|t Végane V|||| 8I.!1°
I9 vo|vo XC60 8I.!1°
I8 ¦agua| XK/k V||| 8I.!I°
II K|a k|o V|||| 8I.I9°
I6 vo||swagen 0o|l V|v| 8I.I9°
I! ¦agua| X¦ V|v 8I.86°
I4 Suba|u |o|este| V|||| 8I.94°
I1 ßVw X1 V||| 88.10°
I2 vauxha|| /al|a Jou|e| 88.4I°
II ßVw ! Se||es V|v| 88.4I°
I0 Ve|cedes |-C|ass V||v 88.6I°
9 ßVw 1 Se||es V|v| 88.I4°
8 |and kove| 88.92°
D|scove|y V||v
I A|la komeo 0|u||etta 89.I0°
6 S|oda 0ctav|a V||| 89.20°
! Vazda CX-! 89.61°
4 kenau|t Scen|c/ 89.82°
0|and Scen|c V||||
bklV£kP0W£k10P!ĀĀk£tAP
we pubIished the ßriver Pewer 1ep 100 in Issue 1,265, te give yeu
an idea eI the cars eur readers rated mest. hewdid yeurs perIerm?
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6uideIebuying a
uklvFk Pcwer ls the uK's mcst
ccmprehenslve car survey - and
thls year we've delved deeper lntc the
facts and flgures tc reveal the secrets
cf car buyers acrcss the ccuntry.
Flrstly, we lccked at the dlfference
between men and wcmen's vlews cn
thelr cars. And we fcund the falrer sex
ls harder tc please, and gave a lcwer
cverall satlsfactlcn sccre cut cf flve
fcr lts cars when fllllng cut cur survey
- lf lt was up tc female drlvers, }aguar
wculd have replaced Lexus as tcp
manufacturer ln urlver Pcwer 2013.
After that, we lccked lntc the
reglcnal dlfferences, tc reveal where
the mcst satlsfled drlvers llved.
Acccrdlng tc cur results, Lcndcn
mctcrlsts were least satlsfled, and
there was a large gap tc the happlest,
ln the east cf Fngland and wales.
Flnally, we fccused cn age, and
ycunger drlvers - 18-2/-year-clds ln
partlcular -were harder tcplease than
cver-65s, wlth the blggest dlfference
ccmlng ln cur perfcrmance categcry.
0wners' secrets
6hris Ebbs
Chri·_Lbb·_denni·.co.uk
6
Ch
2011's best
manu|acturers
|men's votesI
I. Lexus
2. 5koda
1. [aguar
Ven a|e happ|e| w|th
the|| ca|s than women,
g|v|ng a sat|slact|on
sco|e ol 4.19 out ol
l|ve compa|ed to the
lema|e sco|e ol 4.16.
2011's worst
manu|acturers
|men's votesI
I. 5mart
2. ||at
1. |eugeot
ºwomen gave a
|ower sat|s|act|on
score |or the|r
cars than men
|n 0r|ver 0owerº
Jh|s |s ||ght ac|oss
the boa|d, apa|t l|om
|n the hand||ng catego|y,
whe|e women we|e
happ|e| w|th the|| ca|s.
Jhe b|ggest d|lle|ence
|n sat|slact|on came |n
the per|ormance and
pract|ca||ty catego||es.
we c|unch the D||ve| |owe| numbe|s to see the lasc|nat|ng ellect gend
2011's best
manu|acturers
|women's votesI
I. [aguar
2. |orsche
1. 5koda
2011's worst
manu|acturers
|women'svotesI
I. |eugeot
2. 5mart
1. Lhevro|et
ííí½Aæݨnî·ÏnÓÓ½[¨½æ– Sµoc|al lssoo €¤
5at|s|act|on by age
Las|est dr|vers to sat|s|y
are those aged over 65.
18-24-year-o|d motor|sts
are the toughest cr|t|cs.
Desp|te nume|ous comp|a|nts
and |-ma||s l|om |eade|s, the
|a|ge majo||ty ol
D||ve| |owe|
|espondents
we|e p|eased
w|th the|| ca|'s
lue| economy.
and ewning a tar
s revea|ed
Nost sat|s||ed car
owners by 0k reg|on
I. Last o| Lng|and |4.20 out
o| ||veI and wa|es |4.20I
1. Lentra| Lng|and |4.19I, north-
east |4.19I and south-west |4.19I
6. North-west |4.18I
and 5cot|and |4.18I
8. 5outh-east |4.1II
9. London |4.11I
2.
1
z8-24- 0ver
tate¿ory year-olds 6Ss
ke||ah|||ty 4.14 4.I1
|e|lo|mance 1.8I 4.10
k|de qua||ty 1.I4 4.0I
hand||ng 4.04 4.1I
8rak|ng 4.05 4.45
ßu||d qua||ty 4.0I 4.49
|n-car tech 1.86 4.I1
92 per cent o| owners c|a|m
the|r car met the|r expectat|ons.
8ut who was most sat|s||ed?
8est brands |or
meet|ng expectat|ons
I. |orsche 2. 5koda 1. 5uharu
worst brands |or
meet|ng expectat|ons
I. 5mart 2. Vauxha|| 1. M|N|
e|, age and |ocat|on had on how you voted
9
Nappy w|th
your mpgI
No: 2I° Yes: I6°
Napp|est w|th
mpg by brand
I. |orsche 2. 5koda 1. [aguar
Least happy w|th
mpg by brand
I. Lhevro|et 2. Lexus 1. |ord
Sµoc|al lssoo €¤
uar
d
1hree most
|mportant
|actors when
choos|ng a car
I. ke||ah|||ty
2. 5a|ety
1. |r|ce
1hree |east
|mportant
|actors when
choos|ng a car
I. 8rand
2. |n-car tech
1. 5ty||ng
}õ Sµoc|al lssoo ííí½Aæݨnî·ÏnÓÓ½[¨½æ–
b
UvFk the past 12 mcnths, Peugect's standards
have clearly fallen, as lts sccres acrcss all seven
urlver Pcwer dealer categcrles have drcpped
slgnlflcantly. wcrkmanshlp has ccme ln fcr the
blggest crltlclsm, wlth cne reader reveallng that
even thelr wlndscreen wlpers were lnccrrectly
fltted. Ancther ccmmcn grlpe ls technlcal kncw-
hcw, demcnstrated ln partlcular by cne cwner's
experlence. "My dealer spent a year trylng tc
rectlfy a rattle that turned cut tc be a kncwn fault
whlch tcck 10 mlnutes tc cure," they repcrted.
26. 0eugeot
2012 005l1l0Nrz

0idn't identify the fauIt 10.8X
fa|||ng scores
across board
|et s|de down
|or 0eugeot's
dea|ers, you
don't rate the|r
workmansh|p
|n part|cu|ar
82.58X
25
2I
26
25
24
19
22
tr rv r
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
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00wN
I
1he dealers
uS£k6ulb£: Makingsenseel eur latIs &ligures
uUycu rate ycur dealer! That's what
we asked ycu ln urlver Pcwer - and as
ever, tens cf thcusands cf ycu respcnded.
Ycu had plenty cf gccd and bad feedbacktc
glve us, and cn the cppcslte page we start
cur ccuntdcwn cf franchlsed netwcrks.
As was the case ln 2012, we fcund
ycur maln grlpe was the dealer's lnablllty
tc ldentlfy the fault. Thls was the blggest
ccmplalnt fcr 21 cf the 31 franchlsed
netwcrks lncluded ln the table, ahead
cf unanswered phcne calls, whlch was
the mcst ccmmcn grlpe fcr nlne makers.
8iggest cempIaint kespenses {%)
with deaIer
uldn't ldentlfy the fault 28
unanswered phcne calls 2/
hever prcperly explalns 16
the prcblem
Car always left dlrty 15
ulsccurtecus staff 9
unexplalned bllls 8
Mcre than 13,000 cf ycu repcrted havlng
a prcblemwlth ycur car ln the past three
years, wlth }eep, Land kcver and Alfa
kcmec cwners the mcst llkely tc suffer
scme fcrmcf rellablllty lssue.
8ut what were the blggest faults
mctcrlsts fcund wlth thelr cars! Unce
agaln, electrlcal glltches were tcp cf the
llst fcr 2013, wlth 38 per cent cf cwners
ranklng thls as the blggest prcblem.
And a flfth cf ycu enccuntered a
fault wlth the englne ln ycur car.
kature ef car fauIt kespenses {%)
Flectrlcs 38
Uther 3/
Fnglne 21
8rakes 15
Suspenslcn 1/
0earbcx]clutch 12
when they dc experlence prcblems,
cwners appear tc have beccme a blt
braver - 23 per cent tcld us they made
a ccmplalnt tc thelr dealer, whether they
used a franchlse cr lndependent garage.
Chevrclet cwners appear tc be the
mcst vccal, wlth 33 per cent ccmplalnlng
tc thelr dealer abcut a prcblem, ahead cf
SFAT drlvers (30 per cent). At the cther
end cf the spectrum, the mcst ccntent
respcndents were thcse vlsltlng
lndependent marque speclallsts, wlth
88 per cent happy wlth the servlce.
Sllghtly mcre readers repcrted uslng
an lndependent garage cver the past
year, whlch suggests mcre cf ycu
are wllllng tc venture cutslde the
maln dealer netwcrk tc get a prcblem
resclved fcr less. 8ut franchlses stlll
tackled the vast ma|crlty cf prcblems
wlth respcndents' cars, at 66 per cent.
1ype ef deaIer kespenses {%)
Franchlsed maln dealer 66
Lccal lndependent garage 2/
lndependent marque speclallst 5
l dc lt all myself 5
Favlng tcld us the type cf dealer ycu
used, ycu then explalned the reascn fcr
chccslng lt - and thls was a dead heat
between the lccatlcn cf the garage and
the fact ycu bcught the car there, wlth
bcth at // per cent. hct surprlslngly,
29 per cent cf ycu whc use lndependent
speclallsts dc sc because cf thelr expertlse
wlth ycur make cf car, whlle thcse vlsltlng
lndependents sald they dld sc because
the staff are frlendly and helpful.
Why deaIer was chesen kespenses {%)
Lccatlcn //
8cught the car there //
Frlendly ] helpful staff /0
Fxpertlse wlth the marque 27
Ccmpetltlve prlces 26
keccmmended by a frlend 1/
Named: 0k's best
and worst dea|ers
kesu|ts ol ou| su|vey |evea| the
dea|e|s you t|ust w|th you| ca|
1. 8kAN0 kANklN6
Ih|s ||gure shows where the
network p|aced out o| 1I, as
we|| as |ts pos|t|on |n 20I2.
2. 8l66£51 6kl0£
L|sted as an overa|| percentage,
th|s |s your ma|n cr|t|c|sm o| a
hrand's dea|ers' per|ormance.
1. 09£kALL 5f0k£
we ca|cu|ate percentage as
the average o| rat|ngs |rom
each |nd|v|dua| category.
4. fA1£60kl£5
5cores |n our seven categor|es
are ||sted here ~ the |onger
the har, the hetter the resu|t.
1
4
2
1
fr|end|y, he|p|u| sta|| p|ayed a b|g part |n attract|ng owners to a certa|n dea|ersh|p
6hris Ebbs
Chri·_Lbb·_denni·.co.uk
6
Ch
www.aufoexpress.co.uk Sµoc|al lssoo }¯
80.29X
11. 5£A1
10
11
29
11
10
21
10
1I I! I
2012 005l1l0N28
lT'S been a sllppery slcpe fcr SFAT, and lt
ncwflnds ltself bcttcmcf the urlver Pcwer
dealers' league. ulsmal sccres acrcss the
bcard explaln the ccmpany's slump, wlth
value fcr mcney the cnly hlghllght. Une cf
the mcst ccmmcn ccmplalnts was the attltude
cf dealershlp staff - cne respcndent slated the
"appalllng attltude at the servlce desk". Pccr
ccmmunlcatlcn was ancther regular grlpe, as
many cf ycu tcld us ycu have tc phcne the
dealer as lt falls tc call back when prcmlsed.
8l00£51 0klP£
0nanswered phone caIIs
2I.9X
9a|ue |or
money was
the on|y ray o|
||ght |or 5£A1,
owners s|ated
commun|cat|on
and qua||ty o|
dea|ers' work
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
SAA8 has flnally crashed cut cf the urlver
Pcwer dealers table ln 2013, and Chevrclet
takes lts place, but the uS brand dcesn't
exactly set the wcrld allght cn lts debut. Ycu
sccred lts franchlses partlcularly pccrly cn
technlcal kncwledge - cne cf ycu tcld us:
"l dcn't feel ccnfldent they kncwwhat they're
talklng abcut." Uthers ccmplalned abcut the
helpfulness and attltude cf staff, wlth cne
clalmlng: "The mechanlcs are great, but thcse
behlnd the desk are rude and unprcfesslcnal."
10. fhevro|et
2012 005l1l0Nuot |ated
8l00£51 0klP£
0idn't identify fauIt
25.9X
fhevy network
per|orms we||
on va|ue, but
that's [ust not
enough on |ts
own to keep
customers
happy
81.14X
11
10
25
10
11
11
29
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
¥00k 0£AL£k
09£kALL
¥00k 0£AL£k
09£kALL
5INC£ buying his £xee, ßavid heuIsten
has tried using a number eI diIIerent 5£A1
deaIers in the nerth west Ier servicing,
and has been IargeIy disappeinted.
"I eriginaIIy beught the car Irem
a 5£A1 deaIer which is areund 30 miIes
Iremwhere I Iive, and I theught I'd
keep using it Ier servicing," he teId us.
"ßut I seen reaIised it wasn't very
inIermative and was quite sIeppy."
AIter ene service, ßavid neticed that
the handbrake had been IeIt quite high.
"when I mentiened this, staII there Ieeked
at it Ier abeut 30 secends, then teId me
there was nething wreng and that it
weuId get werse than that," he said.
"I suppese the servicing is quite
cheap, but iI yeu have a prebIemcustemer
service is sIewte respend. It's enIy when
yeu get threugh te peepIe higher up within
5£A1 that things seemte start happening."
fA5£
5100¥
0av|d Nou|ston
||ves. wa|||ngton, Chesh||e
D||ves. S|AJ |xeo
0av|d has tr|ed gett|ng
h|s £xeo serv|ced w|th
var|ous dea|ers - none
o| wh|ch has |mpressed
00wN
1
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£N1k¥
0l0 ¥00 kN0w! 0ut c| t|c `· çc. ccot c| 0.|.c. |c.c. .csçcodcots .|c
ccaç|a|ocd tc t|c|. dca|c., co|, ·/ çc. ccot .c.c sat|s||cd .|t| t|c cutccac
www.aufoexpress.co.uk }ä Sµoc|al lssoo
1hedealers
UvFk the past 12 mcnths, Peugect's standards
have clearly fallen, as lts sccres acrcss all seven
urlver Pcwer dealer categcrles have drcpped
slgnlflcantly. wcrkmanshlp has ccme ln fcr the
blggest crltlclsm, wlth cne reader reveallng that
even thelr wlndscreen wlpers were lnccrrectly
fltted. Ancther ccmmcn grlpe ls technlcal kncw-
hcw, demcnstrated ln partlcular by cne cwner's
experlence. "My dealer spent a year trylng tc
rectlfy a rattle that turned cut tc be a kncwn fault
whlch tcck 10 mlnutes tc cure," they repcrted.
26. 0eugeot
2012 005l1l0NI9
8l00£51 0klP£
0idn't identify the fauIt
10.8X
fa|||ng scores
across board
|et s|de down
|or 0eugeot's
dea|ers, you
don't rate the|r
workmansh|p
|n part|cu|ar
82.58X
25
2I
26
25
24
19
22
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
¥00k 0£AL£k
09£kALL
FAvlh0 fallen lntc last place ln 2012, Flat
appears tc be maklng strldes ln the rlght
dlrectlcn. lts dealers stlll have a lcng way
tc gc, thcugh - and the attltude cf the pecple
wcrklng fcr the ccmpany ccntlnues tc be an
lssue fcr many cf ycu. "Staff were dlsccurtecus
and lll-mannered," sald cne cwner. And the
standard cf wcrk ls stlll dlsappclntlngly lcw,
wlth scme readers alsc ccmplalnlng abcut
hcwlcng |cbs tcck tc be ccmpleted, wlth
dealers "nct keeplng tc tlmeframes".
28. f|at
2012 005l1l0N10
8l00£51 0klP£
0nanswered phone caIIs
11.2X
A|ter s|tt|ng
rock bottom
|n our dea|er
survey |ast
year, f|at
|s show|ng
sma|| s|gns o|
|mprovement
81.I0X
28
29
28
28
28
22
2I
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
¥00k 0£AL£k
09£kALL
ClTkUFh lmprcved ln 2011, cnly tc sllp dcwn
the chart last year, and lt's ccntlnued thls trend
ln 2013. A ma|cr stlcklng pclnt has been the
quallty cf the dealers' wcrk and thelr lnablllty tc
flx prcblems, wlth cne cwner telllng us hls lccal
slte "dcesn't deal wlth the prcblemdlrectly and
effectlvely". Technlcal kncw-hcwwas crltlclsed
frequently, tcc. Cleanllness ccntlnues tc be a
blg lssue fcr Cltrcen cwners, whlle cthers feel
aftersales lsn't a prlcrlty: "Mcre lnterested ln
selllng cars than keeplng themcn the rcad."
2I. f|troen
2012 005l1l0N24
8l00£51 0klP£
0idn't identify the fauIt
10.1X
0wners report
that f|troen's
dea|ers are st|||
strugg||ng on
c|ean||ness and
the techn|ca|
know|edge
o| the|r sta||
82.54X
26
26
2I
2I
21
1I
21
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
¥00k 0£AL£k
09£kALL
FUku cwners seemtc be glvlng a ccnslstent
message thls year. whlle the dealers haven't
prcvlded the wcrst experlence ln thls llst, thelr
servlce has hardly been descrlbed ln glcwlng
terms - lt's "generally ck" and "adequate"
ln almcst every respect. ln fact, a number cf
respcndents tcld us thelr dealer cnly needed
tc put ln a llttle blt mcre effcrt fcr themtc be
better satlsfled. A lack cf perscnal servlce alsc
crcpped up cn mcre than cne cccaslcn, as dld
the franchlses' lnablllty tc sclve prcblems.
29. ford
2012 005l1l0N26
8l00£51 0klP£
0idn't identify the fauIt
2I.1X
ford scores
cons|stent|y on
va|ue, but |ts
dea|ers are
rated as on|y
adequate |n
most other
respects
81.61X
29
28
10
29
29
16
28
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
¥00k 0£AL£k
09£kALL
00wN
I
00wN
1
00wN
1
00
2
www.aufoexpress.co.uk Sµoc|al lssoo }ß
0l0 ¥00 kN0w! !|c |açç|cst custcac.s |o 0.|.c. |c.c. .c.c t|csc .|s|t|o¸
ao |odcçcodcot aa.çuc sçcc|a||st, |c||c.cd c, actc.|sts us|o¸ a |.aoc||scd dca|c.
}FFP and Chrysler dealers are ccmblned cn the
same sltes, and after mlsslng cut cn cur chart
last year, they've returned ln 2013 - and 22nd
ls a decent effcrt. Uwners are lmpressed wlth
the technlcal kncwledge and frlendly attltude cf
staff. "Fxcellent servlce, gccd dlagncstlcs and
repalrs, very reascnable prlces," cne cwner
sald. Yet whlle the dealers kncwthelr stuff, the
standard cf wcrk cculd be better - cne drlver
ccmplalned abcut a suppcsed flx ln whlch the
technlclans fcrgct tc replace scme cf the parts.
22. fhrys|er/[eep
2012 005l1l0Nuot |ated
8l00£51 0klP£
0nanswered phone caIIs
50.0X
1echn|ca|
know|edge
|mpresses at
comb|ned [eep
and fhrys|er
dea|ersh|ps, ||
not standard
o| work
81.80X
21
24
24
16
14
18
21
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
¥00k 0£AL£k
09£kALL
TFF ups and dcwns cf 8Mwdealers ccntlnue -
and thls tlme they're dcwn. The aesthetlcs are
stlll a hlgh pclnt, but cwners dcn't feel they're
gettlng gccd value fcr mcney. "They charge tcc
much fcr the servlces they cffer," cne tcld us.
Many drlvers alsc ccmplalned abcut nct belng
kept lnfcrmed cn lssues - cne fcund damage tc
thelr ccclant bcttle and hadn't been tcld abcut
lt, whlle ancther tcld us they vlslted a dealer 12
tlmes ln a bld tc get lssues resclved and were
rarely kept up-tc-date cn what was gclng cn.
24. 8Nw
2012 005l1l0NI6
8l00£51 0klP£
0idn't identify the fauIt
11.2X
8Nw tumb|es
down the chart
th|s year, and
now |angu|shes
beh|nd Aud|.
8|ggest gr|pes
are cost and
commun|cat|on
82.96X
24
22
9
20
26
29
25
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
¥00k 0£AL£k
09£kALL
Auul |ust abcut squeezes ahead cf arch-rlval
8Mwln the 2013 dealer survey, but yet agaln
cwners' blggest crltlclsmls the prlce they have
tc pay. A number cf respcnses plcked up cn
thls, wlth cne drlver ccmplalnlng abcut thelr
"typlcally expenslve Audl dealer - custcmers
paylng fcr a fancy bulldlng". The attltude cf
emplcyees at Audl franchlses alsc seems
tc lrrltate a number cf drlvers, wlth ycur
ccmments lncludlng "staff were unbellevably
unhelpful" and "dlslnterest frcmthe staff".
21. Aud|
2012 005l1l0NI8
8l00£51 0klP£
0nanswered phone caIIs
15.6X
Aud| has the
edge over |ts
prest|ge brand
r|va|, but once
aga|n owners
comp|a|n about
the pr|ce they
have to pay
81.10X
21
18
8
18
20
11
24
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
¥00k 0£AL£k
09£kALL
lh falllng tc lmprcve lts servlce cver the past
12 mcnths, vclkswagen hasn't budged frcm
last year's 25th pcsltlcn. Une brlght spct ls the
cleanllness and atmcsphere cf lts dealers, but
even value fcr mcney has sllpped thls year -
thls has been a frequent crltlclsmcf cwners
cver the years. Ancther ccnslstent lssue ls hcw
dealers fall tc keep drlvers lnfcrmed cn the ccst
and prcgress cf wcrk - cwners repcrted havlng
tc "badger fcr lnfcrmatlcn" and that staff had
"nc tlme tc speak tc me - always tcc busy".
25. 9o|kswagen
2012 005l1l0N2!
8l00£51 0klP£
0nanswered phone caIIs
11.1X
9w stays put |n
a d|sappo|nt|ng
25th p|ace, w|th
va|ue |or money
cr|t|c|sed, p|us
dea|ers don't
keep dr|vers
we|| |n|ormed
82.I2X
2I
25
19
26
2I
24
26
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
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9AL0£ f0k
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¥00k 0£AL£k
09£kALL
N0N-
N09£k
00wN
8
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5
N01
kA1£0
2012
www.aufoexpress.co.uk }€ Sµoc|al lssoo
1hedealers
LAST year, vauxhall brcke lntc the dealer chart
tcp 10 - a great achlevement fcr cne cf the
uK's blggest-selllng manufacturers. 8ut that
success has been shcrt-llved. The sccre fcr
technlcal kncwledge has taken the blggest hlt,
and there were numercus lssues here. Ycu tcld
us the brand's dealers "dldn't rectlfy prcblems
llsted cn several cccaslcns". The quallty cf wcrk
has alsc plummeted, wlth cwners unhappy abcut
"unprcfesslcnal and slcppy" standards, and |cbs
that are "never dcne cn tlme cr even at all".
18. 9auxha||
2012 005l1l0N9
8l00£51 0klP£
0idn't identify the fauIt
2I.IX
9auxha|| saw
the b|ggest
drop |n our
chart, w|th
poor marks |or
workmansh|p
and techn|ca|
know-how
84.05X
20
21
21
24
22
10
16
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
¥00k 0£AL£k
09£kALL
TFlh0S appear tc have dlpped drastlcally
at Fyundal, and lt's suffered cne cf the blggest
slldes ln thls year's urlver Pcwer ccuntdcwn. lt
dcesn't seemtc keep custcmers lnfcrmed cn
the prcgress and ccst cf wcrk - standards have
really drcpped ln thls respect. Une respcndent
had a partlcularly bad experlence, saylng: "They
strung me alcng fcr 10 days wlth nc car whlle
they falled tc repalr lt." 8elcw-average sccres
fcr technlcal kncwledge and dealer atmcsphere
have alsc left Fyundal wlth scme wcrk tc dc.
20. Nyunda|
2012 005l1l0NI2
8l00£51 0klP£
0idn't identify the fauIt
24.1X
0oor dea|er
commun|cat|on
has been key
to Nyunda|'s
e|ght-p|ace |a||
|n the 0r|ver
0ower dea|er
countdown
81.94X
19
15
21
21
25
11
15
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
¥00k 0£AL£k
09£kALL
SuZuKl dealers lmpressed last year, flnlshlng
ln 13th place, but the netwcrk has fallen back
dcwn the crder fcr 2013. And lt's the slmple
thlngs that seemtc be a prcblem. Sccres fcr
cleanllness and atmcsphere fell agaln, and the
blggest grlpe came frcmcustcmers ccmplalnlng
cf cars belng left dlrty. lt's a shame, because
cwners seemfalrly happy wlth the rest cf the
servlce. "0ccd, very helpful and nct expenslve,"
sald cne, whlle ancther added: "The staff
are always frlendly and happy tc help."
19. 5uzuk|
2012 005l1l0NI1
8l00£51 0klP£
Cars aIways Ieft dirty
21.1X
A|ter a b|g
r|se |n 2012,
5uzuk| has
s||pped back
aga|n, w|th
c|ean||ness and
atmosphere a
part|cu|ar |ssue
84.02X
1I
11
24
22
18
14
20
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
¥00k 0£AL£k
09£kALL
TFFkF dcesn't appear tc be much change
at Smart, whlch mcves up the chart by cne
pcsltlcn. And whlle the sccre fcr cleanllness
and atmcsphere ls lmpresslve, the sparkllng
dealershlps can't mask cther falllngs. Fven
thcugh Smart prcduces a lcw-ccst clty car,
cwners say the prlce cf wcrk ls stlll the brand's
blggest falllng. Une called lt "extcrtlcnate",
whlle ancther ccmplalned that "bllls are stlll
excesslve". Yet a fewsmall lmprcvements cculd
make a huge dlfference tc the cverall ranklng.
21. 5mart
2012 005l1l0N22
8l00£51 0klP£
0nanswered phone caIIs
41.2X
0wners are
|mpressed by
we|| turned-out
5mart dea|ers,
but the cost o|
work |s a b|g
|ssue that |ets
the s|de down
81.91X
16
19
2
15
15
10
11
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
¥00k 0£AL£k
09£kALL
00
1
00wN
8
00wN
6
00wN
9
www.aufoexpress.co.uk Sµoc|al lssoo }}
0l0 ¥00 kN0w! Vc.c t|ao t.c-t||.ds c| .csçcodcots ccu¸|t t|c|. ca. |.ca
a |.aoc||scd aa|o dca|c., .|||c l´ çc. ccot çu.c|ascd |.ca a scccod-|aod t.adc.
Mlhl ls slcwly regalnlng the fcrmthat sawa
2010 hlgh cf 11th place. Small lmprcvements
have pushed the brand up cne pcsltlcn frcm
lts 2012 ranklng cf 15th. uesplte lts hlgher
place ln the table, helpfulness and attltude
wasn't qulte up tc scratch - as was the case
ln 2012. we recelved ccmplalnts abcut "pccr
after-sales servlce" and "the servlce staff ycu
have tc speak tc are lnefflclent and dcwnrlght
rude". lt's lccklng llke a slcwprccess, then,
but Mlhl ls mcvlng ln the rlght dlrectlcn.
14. NlNl
2012 005l1l0NI!
8l00£51 0klP£
0idn't identify the fauIt
26.8X
Another sma||
ga|n |or NlNl
|n 2011, and
most owners
are happy w|th
the serv|ce
they rece|ve
|rom dea|ers
84.59X
14
20
10
19
16
21
19
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
kN0wL£06£
0k06k£55 AN0
f051 0f w0kk
9AL0£ f0k
N0N£¥
¥00k 0£AL£k
09£kALL
ALFA dealers seemtc yc-yc up and dcwn
the urlver Pcwer chart, as the netwcrk ls back
up tc lts 2011 pcsltlcn cf 16th thls year. The
standard cf wcrkmanshlp has lmprcved by
13 places - a ma|cr |ump, whlch ls reflected ln
ccmments llke "always a superb servlce" and
"tcp-nctch servlce, cannct fault them". The
sccre fcr technlcal kncwledge has gcne up by
the same amcunt, wlth cne respcndent saylng:
"Kncwledge cf car ls seccnd tc ncne." Fcpefully,
Alfa can malntaln these hlgh standards next year.
16. A||a komeo
2012 005l1l0N29
8l00£51 0klP£
0nanswered phone caIIs
15.4X
Nass|ve |eaps
|orward |or
A||a th|s year,
workmansh|p
and techn|ca|
know|edge
have shown b|g
|mprovements
84.40X
22
16
15
14
1I
20
11
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
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1£fNNlfAL
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¥00k 0£AL£k
09£kALL
LAhu kcver mcves up flve pcsltlcns ln cur
ccuntdcwn tc 15th place. lf lt cculd |ust scrt
cut the ccst cf servlclng and repalrs, lt cculd
fare even better. Unce agaln, lt ranked near
the bcttcmcf cur table fcr value fcr mcney.
"The prlces qucted are scmetlmes three tlmes
mcre than scmewhere else," sald cne cwner.
"0ccd cverall, but very expenslve," ancther
added. 8ut Land kcver has ncwmanaged
tc lmprcve cn prevlcusly pccr sccres fcr
helpfulness and attltude ln lts dealers.
15. Land kover
2012 005l1l0N20
8l00£51 0klP£
0idn't identify the fauIt
41.0X
A good score
|or he|p|u|ness
and att|tude
he|ps Land
kover to move
up ||ve p|aces
over |ts 2012
pos|t|on
84.41X
8
1I
11
12
11
2I
18
1I I! I
N£L0f0LN£55
AN0 A11l100£
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N0N£¥
¥00k 0£AL£k
09£kALL
A ulSMAL 27th place ln the 2012 survey
seems tc have rcused scme actlcn at Mazda
dealers, and lmprcvements rlght acrcss the
bcard mean a 10-place rlse ln cur ccuntdcwn.
lf lt keeps thls up, there's nc reascn why the
manufacturer shculdn't be gettlng near the
tcp 10 next year. The blggest change was the
attltude cf dealers. "very rellable, ccurtecus
staff," sald cne Mazda cwner. "very helpful and
kncwledgeable," ancther repcrted. And after
such gccd wcrk, Mazda shculd be ccmmended.
1I. Nazda
2012 005l1l0N2I
8l00£51 0klP£
0idn't identify the fauIt
28.5X
w|th a superb
per|ormance |n
2011, Nazda
moves up 10
p|aces - and
dea|er att|tude
was a rea||y
strong po|nt
84.15X
18
21
20
21
19
12
14
1I I! I
N£L0f0LN£55
AN0 A11l100£
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00
10
00
11
00
5
00
1
www.aufoexpress.co.uk }Ø Sµoc|al lssoo
1hedealers
KlA appears tc have regalned lts fccus,
and managed tc pull ltself back lntc the
urlver Pcwer dealer chart tcp 10. whlle
there have been lmprcvements acrcss the
bcard, strcng sccres fcr value fcr mcney
and standard cf wcrkmanshlp have drlven
thls rlse. "8est dealer l have ever dealt wlth
due tc great staff and fantastlc servlce
manager. They gc beycnd the call cf
duty," was the rescundlng pralse frcm
cne cwner. A sclld perfcrmance.
10. k|a
2012 005l1l0NII
8l00£51 0klP£
0nanswered phone caIIs
29.8X
5trong scores
|or va|ue and
standard o|
work have
he|ped push
k|a back |nto
the top 10 o|
dea|er chart
85.61X
12
9
1I
1I
11
4
11
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
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09£kALL
STAhuAkuS appear tc have sllpped a llttle
at Mercedes. A brand that prldes ltself cn lts
appearance has seen the sccre fcr lts dealers'
cleanllness and atmcsphere drcp fcur places.
Ycur ccmments lncluded "appalllng" and "wcrst
custcmer servlce ever experlenced". That's
nct the cnly area where thlngs have fallen, as the
standard cf wcrkmanshlp recelved ccmplalnts,
tcc. Un the whcle, thcugh, Mercedes ls stlll
gettlng mcre rlght than wrcng. "very pleasant
and prcfesslcnal," was cne reader's summary.
12. Nercedes
2012 005l1l0NI0
8l00£51 0klP£
0idn't identify fauIt
11.IX
lt's a sma||
setback |or
Nercedes,
a|though |ts
dea|ers keep
the|r |ead over
r|va|s 8Nw
and Aud|
85.1IX
10
8
I
8
9
26
12
1I I! I
N£L0f0LN£55
AN0 A11l100£
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09£kALL
FULLUwlh0 a ccnslstent rlse up the ranklngs
ln recent years, hlssan seems tc have hlt a
wall. At cne pclnt lt achleved tcp 10 sccres ln
all but cne cf cur categcrles, yet thlngs have
changed dramatlcally. Ycur blggest crltlclsm
ccncerns dealers' lnablllty tc keep custcmers
lnfcrmed. "Pccr attltude tcwards custcmers
and pccr levels cf servlce," cne cwner repcrted.
Ancther sald: "Phcne calls nct returned, always
custcmer chaslng dealer." Fcpefully, thls year's
result wlll merely be a bllp cn hlssan's reccrd.
11. N|ssan
2012 005l1l0N4
8l00£51 0klP£
0idn't identify fauIt
28.1X
N|ssan sees
good work
undone as |t
drops down
our rank|ngs.
keep|ng you
|n|ormed |s
a b|g |ssue
85.61X
11
11
16
11
21
I
10
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
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1£fNNlfAL
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0k06k£55 AN0
f051 0f w0kk
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¥00k 0£AL£k
09£kALL
vULvUseems tc make small steps fcrward
ln scme areas, but mcves backwards ln cthers.
And lts blggest falllng ls value fcr mcney, whlch
ls at the fcrefrcnt cf cwners' ccmplalnts ln urlver
Pcwer 2013. "Always sllpplng extra ccsts cn tc
a servlce," sald cne drlver. Ancther agreed:
"They trled tc wcrk extra ccsts cn tc the blll."
Sclve thls and vclvc's dealers can sneak up
the table even further - they came cut much
better fcr keeplng ycu lnfcrmed, and thls ls
the klnd cf base the brand needs tc bulld cn.
11. 9o|vo
2012 005l1l0NI4
8l00£51 0klP£
0idn't identify fauIt
26.8X
9o|vo moves
up a p|ace |n
the tab|e, but
|t cont|nues to
be he|d back
by the cost
o| work at
|ts dea|ers
84.68X
11
12
14
11
10
25
1I
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
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1£fNNlfAL
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0k06k£55 AN0
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09£kALL
00
I
00
1
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2
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I
www.aufoexpress.co.uk Sµoc|al lssoo }×
0l0 ¥00 kN0w! !|c ouacc. c| c.oc.s c| oc. aod uscd ca.s .|c tcc|
ça.t |o 0.|.c. |c.c. `0l· .as sç||t .|¸|t dc.o t|c a|dd|c, at '0 çc. ccot cac|
A MlhUk sllp-up at thls end cf the table can
see a dealer netwcrk fall cne place. And whlle
slxth ls stlll lmpresslve, Pcrsche ls dcwn frcm
flfth ln 2012 after cwners repcrted a drcp ln lts
dealers' helpfulness and hcwwell they kept
custcmers lnfcrmed. Yet cn the whcle, cwners
are pleased wlth the servlce they recelve. "very
prcfesslcnal, everythlng dcne tc tlme and tc
agreed prlce," cne tcld us. value wlll always
be a weak pclnt fcr such a premlumbrand,
but Pcrsche shculd stlll be happy cverall.
6. 0orsche
2012 005l1l0N!
8l00£51 0klP£
0idn't identify fauIt
19.5X
wh||e 0orsche
dea|ers are st|||
among the most
expens|ve, they
have edge on
workmansh|p
and techn|ca|
know-how
88.1IX
4
2
1
2
4
28
5
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
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1£fNNlfAL
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¥00k 0£AL£k
09£kALL
lT'S been a metecrlc rlse fcr Mltsublshl thls
year, gclng frcma dlsappclntlng 21st ln 2012
tc an lmpresslve elghth. whlle value fcr mcney
ls stlll a strcng pclnt, thls lncredlble change
cf fcrtunes ls due tc lmprcvements elswhere.
The brand's dealers are ncwmuch better at
keeplng ycu lnfcrmed, and cne respcndent tcld
us: "They explaln every stage ln the prccess cf
wcrkgettlng carrled cut, and why lt's appllcable."
At the same tlme, ycu repcrt that Mltsublshl staff
are much mcre helpful. A gccd result all rcund.
8. N|tsub|sh|
2012 005l1l0N2I
8l00£51 0klP£
0idn't identify fauIt
29.2X
N|tsub|sh|
was on|y [ust
beh|nd kenau|t
w|th 11-p|ace
r|se up chart,
and |s st||| one
o| best brands
|or va|ue
86.16X
9
14
22
10
8
2
8
1I I! I
N£L0f0LN£55
AN0 A11l100£
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wFlLF seventh place ln cur chart ls ncthlng
tc be snlffed at, Skcda wlll be dlsappclnted
- because lt was ln the tcp three ln 2012.
Standards have sllpped fcr helpfulness, wlth
cne cwner slatlng the "appalllng attltude cf the
technlclan". And the wcrkmanshlp lsn't what lt
was, elther. "Appalllng lack cf kncwledge and
sklll wlth relatlcn tc technlcal aspects cf the
car," was ancther ccmment. 8ut Skcda stlll tcps
the chart fcr value, wlth the "gccd all-rcund
dealers" attractlng mcre pralse than crltlclsm.
I. 5koda
2012 005l1l0N1
8l00£51 0klP£
0idn't identify fauIt
12.2X
A pod|um
||n|sher |ast
year has
s||pped |our
p|aces, but
cont|nues to
|ead on va|ue
|or money
88.19X
6
I
12
I
I
1
I
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
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TFlh0S lccked bad fcr kenault ln 2012, as lt
langulshed ln 23rd place ln cur dealer chart.
8ut lt's seen the blggest |ump thls year, and
sccres rlght acrcss the bcard have lmprcved
dramatlcally. The maker appears tc have pald
partlcular attentlcn tc technlcal kncwledge.
"very helpful and prcmpt, and they explaln
everythlng they need tc dc," was |ust cne
cf the pcsltlve ccmments we recelved. wlth
such an amazlng step fcrward, kenault
cculd sccn be slttlng pretty ln the tcp flve.
9. kenau|t
2012 005l1l0N21
8l00£51 0klP£
0idn't identify fauIt
11.6X
kenau|t's ma|n
dea|er network
has c||mbed a
huge 14 p|aces
|n our tab|e -
the b|ggest
|mprovement
|n 2011
85.85X
15
10
18
9
12
8
9
1I I! I
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www.aufoexpress.co.uk }s Sµoc|al lssoo
AFTFk flnlshlng elghth last year, Subaru has
upped lts game tc push Tcycta cut cf seccnd
place. The added effcrt can be seen ln the
seccnd place fcr attltude and thlrd place
fcr technlcal kncw-hcw. And cwners seem
dellghted wlth thelr dealers. "Superb, frlendly
servlce, cne prcblemqulckly rectlfled," cne
sald. "very ccurtecus, always helpful and
keenly prlced," ancther explalned. lf Subaru
can scrt cut the cleanllness and atmcsphere
cf lts sltes, there cculd be nc stcpplng lt.
2. 5ubaru
2012 005l1l0N8
8l00£51 0klP£
0idn't identify fauIt
18.5X
A great
per|ormance
|rom 5ubaru
as |t c||mbs
s|x p|aces to
secure an
|mpress|ve
second
89.28X
2
1
11
1
5
6
2
1I I! I
N£L0f0LN£55
AN0 A11l100£
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09£kALL
wFlLF mcst manufacturers wculd be happy
wlth slxth, Fcnda hasn't sat cn lts laurels -
and lt's testament tc the brand's standards
that lt's rlsen twc places tc fcurth ln 2013. Small
lmprcvements ln every categcry have helped
lt get clcser tc the tcp three cnce agaln. And
Fcnda cwners seemreally happy. "Fxcellent,
frlendly servlce and always wllllng tc help,"
sald cne. "As gccd as lt gets," added ancther.
Can Fcnda keep thls up next year, and return
tc the pcdlumfcr the flrst tlme slnce 2011!
4. Nonda
2012 005l1l0N6
8l00£51 0klP£
0idn't identify fauIt
15.6X
A|ter ||n|sh|ng
a d|sappo|nt|ng
s|xth |n 2012,
Nonda dea|ers
have |mproved
across board to
get back |nto
the top ||ve
88.I5X
I
6
6
5
6
5
4
1I I! I
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AN0 A11l100£
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09£kALL
uFSPlTF ancther lmpresslve perfcrmance,
Tcycta can't qulte hcld cn tc seccnd spct. 8ut
whlle lt's fallen cne place thls year, lt's hard
tc flnd fault wlth the manufacturer's dealers.
Uwners are happy rlght acrcss the bcard, and
the maker ls especlally gccd at keeplng them
lnfcrmed. Ycur ccmments lncluded "staff
gc cut cf thelr way tc make sure ycu are
ccmpletely satlsfled" and "they always try tc
arrange a servlce arcund ycur needs". Tcycta
deserves plenty cf credlt fcr lts perfcrmance.
1. 1oyota
2012 005l1l0N2
8l00£51 0klP£
0idn't identify fauIt
2I.1X
lt's s||pped
by one p|ace,
but the 1oyota
network st|||
ma|nta|ns an
|mpress|ve
score |n every
category
89.25X
5
5
5
6
2
1
1
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
fL£ANLlN£55 AN0
A1N050N£k£
1£fNNlfAL
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}A0uAk keeps up lts gccd wcrk and manages
tc leapfrcg Pcrsche and Skcda cn lts way tc
flfth place. And lts dealers even seemtc be
dclng scmethlng tc lmprcve thelr value fcr
mcney. 8ut lt's the helpfulness cf the premlum
maker's staff that lmpresses mcst. "Always
helpful, ccurtecus and kncwledgeable," was
the vlewcf cne happy respcndent. Keeplng
cwners lnfcrmed has alsc helped the brand
mcve up the table. At thls rate cf prcgress,
}aguar cculd be ln the tcp three ln 201/.
5. [aguar
2012 005l1l0NI
8l00£51 0klP£
0idn't identify fauIt
41.1X
[aguar bu||ds
on two strong
years to r|se by
two p|aces |n
chart, mak|ng
|mprovements
across a||
categor|es
88.61X
1
4
4
4
1
15
6
1I I! I
N£L0f0LN£55
AN0 A11l100£
51AN0Ak0 0f
w0kkNAN5Nl0
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1hedealers
00
2
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6
www.aufoexpress.co.uk Sµoc|al lssoo }¤
1. Lexus
2012 005l1l0NI
I1'5been a smeeth-running reIatienship
between ßeb CIedhiII and his IecaI Lexus
deaIer in ßradIerd, and he's just ene eI
many Aute £xpress readers keen te praise
the geed werk Lexus Iranchises de.
"1hey are just pIeasant peepIe te deaI
with, and I can't IauIt themat aII," ßeb
expIained. "I had a prebIemen my car
with a rattIe. And when it wasn't serted
aIter an initiaI visit, the manager came
eut in the car with me and they Iixed it."
ßeb has been equaIIy impressed by
the deaIer's IIexibiIity ceme service time,
adding: "¥eu can drep yeur car at the
shewreemand use its business reemte
werk, er staII wiII pick it up and drep it eII.
"1hey den't pester yeu, as seme deaIers
have dene with me in the past. AII this
makes ewning a Lexus very easy."
fA5£
5100¥
8ob 6|edh|||
||ves. ha||lax, west Yo||sh||e
D||ves. |exus kX 4!0h
TUP spct - that's where Lexus slts cnce
agaln ln cur urlver Pcwer dealer ccuntdcwn.
The manufacturer dcmlnates the ccmpetltlcn
ln 2013, tcpplng the table fcr every categcry
wlth the exceptlcn cf value fcr mcney. And
even then lt ccmes ln an acceptable nlnth.
lt's hard tc see hcwany cther car maker wlll
put an end tc thls, elther. Lexus cwners are
qulck tc reveal |ust hcwpleased they are wlth
thelr lccal franchlse, tcc. "A shlnlng example
cf what a dealershlp shculd be llke," cne tcld
us. "8est servlce l have ever recelved at any
buslness," respcnded ancther. wlth such
hlgh pralse belng heaped cn lt, Lexus
deserves lts place as the leadlng llght
ln the wcrld cf dealer servlce.
8l00£51 0klP£
0nanswered phone caIIs
18.5X
who e|se but
LexusI 1he
manu|acturer
does |t aga|n
and comes out
top |n a|| but
one category
0l0 ¥00 kN0w! w|||c c.oc.s c| çct.c| ca.s dca|oatcd cu. su..c, .csçcoscs, a
tcta| c| ·· c|cct.|c ca. d.|.c.s tcc| ça.t ÷ aod t|at ouacc. |s co|, |||c|, tc |ccç ¸.c.|o¸
91.6IX
1
1
1
1
1
9
1
1I I! I
N£L0f0LN£55
AN0 A11l100£
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f051 0f w0kk
¥00k 0£AL£k
09£kALL
9AL0£ f0k
N0N£¥
N0N
N09£k
º1hey don't pester
you, as some dea|ers
have done |n the past.
A|| th|s makes own|ng
a Lexus very easyº
8ob 6|edh|||
ha||lax, west Yo||sh||e
who e|se but
LexusI 1he
manu|acturer
does |t aga|n
and comes top
|n a|| but one
category.
8ob 6|edh||| |oves the
attent|on to deta|| h|s
Lexus dea|er shows,
p|us |ts ||ex|b|||ty
A|| the sta|| at 8ob's |oca| |ranch|se are p|easant to dea| w|th, whether he's |ook|ng at a new car o| gett|ng h|s kk serv|ced
www.aufoexpress.co.uk Øõ Sµoc|al lssoo
1hedealers by t
wF'vF been shcwlng ycu the
best and the wcrst cf 8rltaln's
franchlsed dealer netwcrks - and
whlle scme brands exceeded cur
expectatlcns, cthers fell well shcrt
cf the mark. Sc what ls lt that makes
cne maker better than ancther ln
cur urlver Pcwer survey!
The answer lles ln the breakdcwn
cf the flgures - nct the cverall stats.
The /6,6/0 readers whc tcck part ln
urlver Pcwer 2013 rated thelr dealer
ln seven dlfferent categcrles, whlch
ccver everythlng frcmthe standard
cf wcrkmanshlp tc thelr technlcal
kncwledge and value fcr mcney. 8y
llstlng the results by categcry (rlght),
we can reveal the speclflc strengths
and weaknesses cf each netwcrk.
As ycu can see, scme makers
perfcrmwell ln areas ycu'd expect
themtc. Fcr example, the dealers cf
premlumbrands llke Lexus, Pcrsche
and }aguar lead the way ln prcvldlng
gccdwcrkmanshlpandbelng helpful.
Meanwhlle, ccst-ccnsclcus brands
llke Mltsublshl andSkcda fare better
ln the value fcr mcney stakes.
8ut scme categcry results are a
surprlse: whc'd have thcught Smart
wculd langulsh ln 30th fcr value cr
that Fcrd dealers wculd be slated fcr
thelr cleanllness and atmcsphere!
Scme manufacturers' franchlses
have made slgnlflcant lmprcvements
cver thelr standlngs ln cur urlver
Pcwer dealer chart last year, whlle
cthers have fallen frcmgrace.
8ut what's lmpcrtant tc ycu!
uc ycu want tc dlscuss every nut
and bclt wlth the salesman, cr are
ycu slmply keen tc flnd cut where
ycu'll flnd the cheapest deal! Uur
tables can help ycu by reveallng the
wlnners and lcsers ln each categcry.
5tandard ef
werkmanship
1. Lexus 93.68%
2. Pcrsche 91.63%
3. Subaru 91.29%
/. }aguar 90.21%
5. Tcycta 90.19%
6. Fcnda 90.12%
7. Skcda 88.95%
8. Mercedes 87.52%
9. Kla 87.13%
10. kenault 87.08%
11. hlssan 86.87%
12. vclvc 86./0%
13. Suzukl 86.39%
1/. Mltsublshl 86.29%
15. Fyundal 85.6/%
16. Alfa kcmec 85.52%
17. Land kcver 85.51%
18. Audl 85.39%
19. Smart 85.36%
20. Mlhl 85.3/%
21. Mazda 85.22%
22. 8Mw 85.19%
23. vauxhall 8/.73%
2/. Chrysler]}eep 8/.38%
25. vclkswagen 8/.30%
26. Cltrcen 83.22%
27. Peugect 83.02%
28. Fcrd 82.80%
29. Flat 82.38%
30. Chevrclet 81.93%
31. SFAT 81.12%
CIeanIiness
&atmesphere
1. Lexus 96.91%
2. Smart 96.07%
3. Pcrsche 95.92%
/. }aguar 93.78%
5. Tcycta 93./8%
6. Fcnda 92.7/%
7. Mercedes 92./6%
8. Audl 91.98%
9. 8Mw 91.11%
10. Mlhl 90.96%
11. Land kcver 90.92%
12. Skcda 90.75%
13. Subaru 90./8%
1/. vclvc 89.98%
15. Alfa kcmec 89.55%
16. hlssan 89./7%
17. Kla 88.99%
18. kenault 88.97%
19. vclkswagen 88./0%
20. Mazda 88.0/%
21. Fyundal 87.92%
22. Mltsublshl 87./7%
23. vauxhall 87./6%
2/. Chrysler]}eep 87./0%
25. Suzukl 87.09%
26. Chevrclet 86.51%
27. Peugect 86.35%
28. Cltrcen 85.63%
29. Flat 85.//%
30. SFAT 8/.55%
31. Fcrd 8/.36%
heIpfuIness
&attitude
1. Lexus 94.08%
2. Subaru 92.50%
3. }aguar 91.20%
/. Pcrsche 90.33%
5. Tcycta 90.19%
6. Skcda 89.93%
7. Fcnda 89.8/%
8. Land kcver 88./1%
9. Mltsublshl 88./0%
10. Mercedes 87.78%
11. hlssan 87.60%
12. Kla 87./2%
13. vclvc 87.10%
1/. Mlhl 86.9/%
15. kenault 86.71%
16. Smart 86./3%
17. Suzukl 86.21%
18. Mazda 86.13%
19. Fyundal 85.96%
20. vauxhall 85.81%
21. Chrysler]}eep 85.75%
22. Alfa kcmec 85.7/%
23. Audl 85.58%
2/. 8Mw 85.12%
25. Peugect 8/.36%
26. Cltrcen 8/.25%
27. vclkswagen 8/.2/%
28. Flat 83.93%
29. Fcrd 83.12%
30. SFAT 81.95%
31. Chevrclet 81.65%
0u| catego|y b|ea|down |evea|s wh|ch dea|e|s a|e good at what ÷ so y
where does you
º5ome brands
d|d we|| |n areas
you'd expect, but
there were a|so
some surpr|sesº
6Iaire ReIden
Claire_lolden_denni·.co.uk
www.aufoexpress.co.uk Sµoc|al lssoo د
aIegery
1echnicaI
knewIedge
1. Lexus 93.68%
2. Pcrsche 92./8%
3. Subaru 91.50%
/. }aguar 90.6/%
5. Fcnda 90.59%
6. Tcycta 90.30%
7. Skcda 88./0%
8. Mercedes 88.33%
9. kenault 87.75%
10. Mltsublshl 87.12%
11. vclvc 87.10%
12. Land kcver 87.08%
13. hlssan 86.78%
1/. Alfa kcmec 86.73%
15. Smart 86./3%
16. Chrysler]}eep 86.30%
17. Kla 85.86%
18. Audl 85.81%
19. Mlhl 85.7/%
20. 8Mw 85.55%
21. Mazda 85.19%
22. Suzukl 85.00%
23. Fyundal 8/.77%
2/. vauxhall 8/.70%
25. Peugect 8/.16%
26. vclkswagen 83.99%
27. Cltrcen 83.70%
28. Flat 82.9/%
29. Fcrd 82.87%
30. Chevrclet 81.88%
31. SFAT 79.35%
VaIue
fer meney
1. 5keda 83.91%
2. Mltsublshl 82.52%
3. Tcycta 81./1%
/. Kla 80./2%
5. Fcnda 80.29%
6. Subaru 79.92%
7. hlssan 79.5/%
8. kenault 79./5%
9. Lexus 79.10%
10. vauxhall 78.98%
11. Fyundal 77.16%
12. Mazda 76.69%
13. Chevrclet 76.67%
1/. Suzukl 76.61%
15. }aguar 76.27%
16. Fcrd 76.16%
17. Cltrcen 76.06%
18. Chrysler]}eep 75.62%
19. Peugect 75.35%
20. Alfa kcmec 7/.98%
21. Mlhl 7/.92%
22. Flat 7/.7/%
23. SFAT 7/.38%
2/. vclkswagen 7/.28%
25. vclvc 73.06%
26. Mercedes 70.77%
27. Land kcver 70.03%
28. Pcrsche 69.76%
29. 8Mw 69./9%
30. Smart 68.93%
31. Audl 68.52%
0veraII
service
1. Lexus 91.54%
2. Subaru 89.22%
3. Tcycta 88.7/%
/. Fcnda 88.7/%
5. Pcrsche 88.3/%
6. }aguar 87.99%
7. Skcda 87.83%
8. Mltsublshl 86.00%
9. kenault 85.77%
10. hlssan 85.03%
11. Kla 8/.98%
12. Mercedes 8/.39%
13. Alfa kcmec 8/.00%
1/. Mazda 83.62%
15. Fyundal 83.57%
16. vauxhall 83.5/%
17. vclvc 83.37%
18. Land kcver 83.35%
19. Mlhl 83.25%
20. Suzukl 82.66%
21. Chrysler]}eep 82.22%
22. Peugect 81.93%
23. Cltrcen 81.92%
2/. Audl 81.78%
25. 8Mw 81.77%
26. vclkswagen 81.62%
27. Flat 80.88%
28. Fcrd 80.86%
29. Chevrclet 80.2/%
30. SFAT 80.21%
31. Smart 79.27%
Pregress &
cest ef werk
1. Lexus 92.71%
2. Tcycta 90./6%
3. }aguar 90.30%
/. Pcrsche 90.10%
5. Subaru 90.0/%
6. Fcnda 88.91%
7. Skcda 87.60%
8. Mltsublshl 86.75%
9. Mercedes 86.30%
10. vclvc 85.73%
11. Land kcver 85.58%
12. kenault 85.21%
13. Kla 85.21%
1/. Chrysler]}eep 85.07%
15. Smart 85.00%
16. Mlhl 8/.97%
17. Alfa kcmec 8/.25%
18. Suzukl 8/.22%
19. Mazda 8/.13%
20. Audl 8/.0/%
21. hlssan 83.99%
22. vauxhall 83.10%
23. Cltrcen 83.00%
2/. Peugect 82.9/%
25. Fyundal 82.57%
26. 8Mw 82.51%
27. vclkswagen 82.18%
28. Flat 81.57%
29. Fcrd 81.2/%
30. SFAT 80./9%
31. Chevrclet 80./8%
you can see wh|ch a|e the most he|plu| and wh|ch olle| the best va|ue
ur dea|er exce|I
www.aufoexpress.co.uk Øä Sµoc|al lssoo
1heinsurers
uS£k6ulb£: Makingsenseel eur latIs &ligures
ALUh0 wlth fuel, lnsurance ls cne cf
the blggest ccsts fcr mctcrlsts. 8ut the
cheapest ccver prcvlders aren't always the
best - sc urlver Pcwer ls here tc help ycu
chccse the cne that sults ycur needs.
Uwners whc tcck part ln cur satlsfactlcn
survey gave us thelr vlews cn thelr lnsurers
ln thelr tens cf thcusands, sccrlng them
cn ccmmunlcatlcn, hcwlcng lt tcck them
tc settle a clalm, thelr helpfulness and
attltude, value and cverall servlce. And
we've ccllated ycur ratlngs tc prcduce an
lnsurers' tcp /0, whlch starts cppcslte.
lf ycu can't flnd ycur ccver prcvlder ln
the llst, lt may nct have recelved encugh
respcnses - we requlre a rcbust sample
slze tc keep the results falr. And cur llst
ccmprlses lnsurers and brckers, as drlvers
sccred the ccmpany they dealt wlth when
scrtlng cut thelr ccver cr maklng a clalm.
Ycu're clearly happy wlth ycur lnsurer, as
9/ per cent cf ycu sald ycu'd use the same
cne agaln. Unly 27 per cent had been wlth
thelr lnsurer fcr under a year - and 10 per
cent cf these were wlth Lv lnsurance, whlch
seems tc have galned lcts cf newbuslness.
Thls hlgh rate cf renewals ls surprlslng,
as 87 per cent cf ycu sald ycu shcp rcund.
8ut 21 per cent cf these pecple tcld us they
cculdn't flnd a better deal, and /3 per cent
saved less than £50 by gclng elsewhere.
hewmuch did yeu save kespenses {%)
by shepping areund?
hcthlng 21
Less than £50 22
£50-£99 28
£100-£199 18
£200-£299 6
£300-£/99 2
Uver £500 2
lncreases ln lnsurance premlums seem
tc have settled dcwn a blt. Last year,
50 per cent cf ycu repcrted that the ccst
cf ycur pcllcy had gcne up. ln 2013, that
flgure ls dcwn tc 35 per cent. 8ut befcre
we all start tc celebrate, |ust 25 per cent
cf respcndents repcrted a prlce reductlcn,
whlle the ma|crlty cf ycu (37 per cent)
were paylng exactly the same as the year
befcre. Mcst mctcrlsts (65 per cent) stlll
have an annual premlumcf under £/00.
hewmuch is yeur kespenses {%)
current premium?
under £/00 65
£/00-£/99 17
£500-£699 10
£700-£999 5
Uver £1,000 3
Accldental damage ls stlll the mcst ccmmcn
lnsurance clalm, acccuntlng fcr a masslve
90 per cent cf the clalms made by drlvers
taklng part ln the survey. ln seccnd place
was vandallsm, wlth |ust flve per cent.
1ype ef cIaim kespenses {%)
Accldent damage 90
vandallsm 5
Accldent caused by 2
unlnsured drlver
Theft cf car 2
Theft frcmcar (sat-nav, 1
mcblle phcne etc)
we flrst asked cwners hcwqulckly lnsurers
settled clalms ln 2012, and the prccess
seems tc have been taklng lcnger cver the
past 12 mcnths. 8ut 73 per cent cf drlvers
gct thelr clalmsettled ln under twc mcnths.
1ime te settIe cIaim kespenses {%)
Less than 2 mcnths 73
2-5 mcnths 15
5-12 mcnths 8
12-2/ mcnths 3
Mcre than 2/ mcnths 1
Sc where dld ycur lnsurer flnlsh cverall!
And whlch ls best! Uur tcp /0 ccuntdcwn,
as vcted fcr by ycu, starts cppcslte.
wh|ch car |nsurer
|s 8r|ta|n's bestI
You| |at|ngs |evea| wh|ch |nsu|e|
olle|s the best p||ces and se|v|ce
1. lN50k£k 0LAflN6
Ihe prov|der's rank|ng |n the
top 40. we a|so ||st |ts pos|t|on
|n |ast year's |nsurance chart.
2. 09£k9l£w
0ur hr|e| round-up revea|s
where the |nsurer per|ormed
we|| ~ and where |t d|dn't.
1. 09£kALL 5f0k£
Io get th|s percentage, we
take an average o| the rat|ngs
|n our ||ve judg|ng categor|es.
4. fA1£60kl£5
ßere you'|| ||nd a score |or
each category, and the |onger
the har, the hetter the score.
0ur survey asked you a|| about your |nsurer, |nc|ud|ng how qu|ck|y |t sett|ed c|a|ms
6hris Ebbs
Chri·_Lbb·_denni·.co.uk
6
Ch
2
1
1
4
www.aufoexpress.co.uk Sµoc|al lssoo Øß
0l0 ¥00 kN0w! !|c ccst c| cc.c. |s s|c.|, |a|||o¸ /ccc.d|o¸ tc t|c //, t|c a.c.a¸c
ccaç.c|cos|.c çc||c, ccst í'`´ |o |u|, `0l· ÷ dc.o |.ca íc'` at t|c saac t|ac |o `0l`
kUCK bcttcm- that's where ulamcnd flnds
ltself after slldlng flve places dcwn the chart.
And lt's dlfflcult tc blame any part cf lts servlce,
as the ccmpany ls crltlclsed acrcss the bcard.
A number cf mctcrlsts ccmplalned abcut errcrs
cn thelr pcllcy, whlle cne respcndent tcld us
they walted an unfcrglvable twc years fcr a clalm
tc be resclved. Ccmmunlcatlng wlth ulamcnd
seems tc be a challenge fcr pcllcyhclders, tcc,
whlle cne dlsgruntled custcmer summed up the
servlce by telllng us: "8lt prlcey and lt made a
mlstake abcut the ccst cf the pcllcy renewal."
SwlFTCUvFk plummeted dcwn the urlver
Pcwer lnsurers chart thls year, tumbllng by
nlne places tc beccme the seccnd wcrst
ln cur tcp /0. The ccmpany was slated ln
all areas, but pcllcyhclders were partlcularly
crltlcal cf the speed ln whlch lt settled clalms,
whlle lt fell a whcpplng 12 places ln the cverall
servlce categcry. Many cf ycu stlll repcrted that
value fcr mcney was Swlftccver's strcng sult -
althcugh lt's clear that ycu get what ycu pay fcr
here, wlth cne custcmer telllng us that the
lnsurer ls "cheap but dlfflcult tc ccntact".
40. 0|amond
19. 5w||tcover
86.1X
95.0X
W0uL0 k£k£W
1h£lk Cukk£k1
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C0k1AC1 www.5wIf1C0v£k.C0M
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51£v£ kirby has Iirst-hand experience eI
ßiamend's service. he pIumped Ier ene eI
its peIicies when searching Ier cever Ier his
stepdaughter, as it Ieeked decent vaIue. ßut
he had ne idea eI the hassIe en the herizen.
"I arranged te pay via menthIy direct
debit, but the cempany cIaimed I'd missed
an instaIment," 5teve teId us. "1hen it sent
a Ietter saying it was geing te canceI her
cever iI we didn't pay the remaining £600.
"ßiamend cIaimed that it had sent twe
Ietters inIerming us eI this, but we enIy
ever received ene. And when we ceuIdn't
pay the £600, it canceIIed her cever."
fA5£
5100¥
5teve k|rby
||ves. Jonb||dge we||s, Kent
5teve k|rby was |e|t |um|ng about
0|amond's commun|cat|on when |t
cance||ed h|s stepdaughter's po||cy
wNA1 1N£¥ 5A¥
ºw£ take on board a|| |eedback
|rom our customers and prov|de
constant tra|n|ng to our sta|| to try
and ensure our customers have a
pos|t|ve exper|ence w|th 0|amond.º
00wN
9
www.aufoexpress.co.uk ؀ Sµoc|al lssoo
1heinsurers
Fl0FwAY managed a respectable 22nd
pcsltlcn ln cur urlver Pcwer 2012 chart. ln fact,
we even predlcted lt cculd be a ccntender fcr
a tcp 10 spct wlthln a fewyears. 8ut thls year,
the ccmpany drcpped 16 places, maklng lt cne cf
the blggest fallers. Ycu repcrted lssues ln every
categcry, but cne cf the mcst dlsappclntlng was
a 2/-place drcp ln value fcr mcney - thls was
Flghway's maln strength last year. Une custcmer
summed up lts weaknesses, descrlblng the brand
as "generally unccmmunlcatlve, expenslve and
wlth nc dlscernlble beneflt fcr the expense".
18. N|ghway
91.8X
W0uL0 k£k£W
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P0LlC¥
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18
19
40
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lT'S a dlsappclntlng ratlng fcr Chaucer's
flrst tlme cn cur urlver Pcwer lnsurers'
chart. weak pclnts lnclude the tlme lt
takes tc settle clalms and an unhelpful
attltude, and lf lt wasn't fcr average results
elsewhere - fcr ccmmunlcatlcn and value fcr
mcney - thls result wculd have been wcrse.
Ycu ccmmended the prlce cf lts premlums and
rated ccmmunlcatlcn and cverall servlce as
mcstly decent, wlth many custcmers saylng
merely "nc prcblems". kespcndents |ust dldn't
flnd much else tc reccmmend thls lnsurer.
16. fhaucer
91.2X
W0uL0 k£k£W
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FAvlh0 flnlshed 12th back ln urlver Pcwer
2008, Fastlngs ulrect takes ancther tumble
thls year, tc 37th. The ccmpany's best sccre
last year was fcr value fcr mcney, and thls
ccntlnues tc be a ma|cr strength and the
mcst ccmmcn ccmpllment frcmpcllcyhclders.
Une custcmer descrlbed Fastlngs as the
"cheapest pcllcy fcr my needs", whlle ancther
called the premlum"extremely ccmpetltlve".
Fcwever, an lmpresslve 12-place rlse ln
thls categcry was nct encugh tc prevent
a fall cf three pcsltlcns cverall thls year.
1I. Nast|ngs 0|rect
91.5X
W0uL0 k£k£W
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16
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AhUTFFk belcw-par result fcr the lnsurance
armcf the uK's blggest breakdcwn cperatcr
ln 2013 - and lt's ncwslx years slnce the AA
achleved a mld-table urlver Pcwer ranklng.
Thls year, the ccmpany was especlally let
dcwn by a nlne-place fall ln the ranklngs
fcr speed ln settllng clalms, whlle lt was
further hlt by a flve-place drcp ln the
helpfulness and attltude categcry. Une
pcllcyhclder was partlcularly damnlng cf the
AA's ablllty tc deal wlth thelr needs, lamentlng
lts "lack cf custcmer servlce and attltude".
15. AA
94.1X
W0uL0 k£k£W
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N01
kA1£0
2012
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www.aufoexpress.co.uk Sµoc|al lssoo Ø}
0l0 ¥00 kN0w! 0.c|c. 0|.cct .as t|c c|¸¸cst |csc. |o cu. |osu.c.s tcç ´0, |a|||o¸
l/ ç|accs |o ccot.ast, ||c,ds !'0 co(c,cd t|c |a.¸cst |aç.c.cacot, .|t| a `l-ç|acc .|sc
lT'S been a rcugh fewyears fcr Shellas'
wheels. After flnlshlng 12th ln 2011, lt fell
16 places ln last year's chart and has drcpped
ancther slx thls year. Ycur maln crltlclsms
came ln the helpfulness and value fcr mcney
categcrles, bcth cf whlch sawseven-place
drcps. Thls year's ranklngs are especlally bad
news, as Shellas' wheels was rated elghth fcr
value fcr mcney ln 2011. A number cf ycu
crltlclsed the ccst as well as the servlce, wlth
cne custcmer saylng: "l wlll nct renew. They are
unhelpful, dlsccurtecus, nct value fcr mcney."
14. 5he||as' whee|s
94.IX
W0uL0 k£k£W
1h£lk Cukk£k1
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2012 005l1l0N 28
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50££0 10
5£11L£ fLAlN
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15
26
14
I5.42X
40 20 I
C0k1AC1 www.5R£ILA5wR££L5.C0M
TFlSls the flrst tlme lnsure has appeared ln
urlver Pcwer, and lt's nct exactly a sparkllng
debut. The brand reccrded relatlvely medlccre
sccres fcr mcst categcrles, but the blg news
here ls that lt ranked /0th fcr ccmmunlcatlcn.
As cne partlcularly unlmpressed pcllcyhclder
explalned: "Custcmer servlce ls awful. l can
lmaglne lf l trled tc make a clalmlt wculd take
years." Thls really lets the slde dcwn, because
mcst cf ycu reckcned the ccmpany's pcllcles
represent gccd value fcr mcney - sc lf lnsure
can ccmmunlcate better, lt'll shcct up the chart.
12. lnsure
92.9X
W0uL0 k£k£W
1h£lk Cukk£k1
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10
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11
21
18
I5.81X
40 20 I
C0k1AC1 www.Ih50k£.C0.0K
AFTFk debutlng ln an lmpresslve 16th ln
last year's survey, 8rcker ulrect endures
the blggest drcp ln urlver Pcwer 2013,
plummetlng 17 places. lt has experlenced
masslve lcsses ln all categcrles, falllng 1/
pcsltlcns fcr ccmmunlcatlcn and 12 fcr value
fcr mcney. ln fact, lt's dead last ln the latter
categcry. The ccmpany alsc had a dlsmal
shcwlng fcr speed ln settllng clalms and ln
the attltude categcry, falllng 2/ and 23 places.
uesplte thls, there was stlll scme pralse - cne
custcmer descrlbed the staff as "always helpful".
11. 8roker 0|rect
8I.2X
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14
40
15
I5.54X
40 20 I
C0k1AC1 www.8k0K£k0Ik£C1.C0.0K
FSukF has retalned lts 31st place frcm
2012, althcugh that's ncthlng tc celebrate
lf ycu lcck at where the ccmpany flnlshed
ln prevlcus surveys. 8ack ln 2008 lt reached
the helghts cf seventh cverall, and last year lt
tumbled flve places tc lts current pcsltlcn. Ycu
tell us the ccmpany ls gettlng slcwer at settllng
clalms. The value fcr mcney ranklng ls dcwn,
tcc, althcugh thls ls stlll Fsure's strcngest sult.
kespcnses lncluded "excellent value fcr mcney"
and "gccd value and gccd renewal prlce" - sc
prlce ls clearly stlll the ccmpany's savlng grace.
11. £sure
95.IX
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21
11
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C0k1AC1 www.£50k£.C0M
N0N
N09£k
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kA1£0
2012
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www.aufoexpress.co.uk
lT'S a mlddle-cf-the-rcad debut fcr urlver
Pcwer newccmer Fallfax. The blggest
negatlve fcr the flnanclal glant's lnsurance
armwas a lcwsccre cf 37 fcr ccmmunlcatlcn.
"Paperwcrk ls a blt slcppy and l had tc get
the staff tc ccrrect errcrs," cne respcndent
lnfcrmed us. Fcwever, Fallfax recelved a
relatlvely hlgh sccre fcr value fcr mcney,
whlch turned cut tc be lts best attrlbute
by far. As ancther custcmer tcld us: "l've
had nc prcblems and was qucted a
reascnable prlce fcr the premlum."
10. Na|||ax
91.4X
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10
22
29
I5.96X
40 20 I
C0k1AC1 www.RALIfAX.C0.0K]CAk
PklvlLF0F has returned tc lts 2011 pcsltlcn
ln 28th place, falllng ln all categcrles except
fcr cverall servlce. The blggest change was a
slx-place sllde ln lts speed at settllng clalms
- whlch lrcnlcally was the ccmpany's maln
strength ln last year's chart. And after rlslng
fcur places fcr value fcr mcney ln 2012,
Prlvllege has fallen tc 29th place thls year.
lt's nct all bad news, thcugh, respcndents
mcstly felt that the ccmpany prcvlded adequate
servlce. "0ccd level cf ccver fcr a senslble
prlce," was cne custcmer's vlewpclnt.
28. 0r|v||ege
95.2X
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29
29
26
I6.19X
40 20 I
C0k1AC1 www.PkIvIL£C£.C0M]CAk-Ih50kAhC£
TFF flrst lnsurer tc have rlsen up the urlver
Pcwer chart ln 2013 ls Mcre Than, after a
general lmprcvement acrcss the bcard. Ycu
tell us the ccmpany ls lmpresslvely fast at
settllng clalms - thls was lts strcngest sult
last year, and lt rcse by seven places ln 2013.
value fcr mcney tcck a hlt, whlch ls trcubllng as
Mcre Than placed 19th fcr value twc years agc.
Many crltlclsed ccmmunlcatlcn. Une custcmer
sald: "Servlce ls generally gccd, but cverseas
call centres can prcve dlfflcult." Ancther added:
"Fard tc make ycur pclnt, nct a uK call centre."
29. Nore 1han
91.9X
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2I
1I
10
I6.21X
40 20 I
C0k1AC1 www.M0k£1RAh.C0M]CAk-Ih50kAhC£
ZuklCF was ancther blg lcser ln thls year's
llst. The ccmpany's blggest strength ln 2012
was lts speed at settllng clalms, but ln 2013
thls ratlng has plummeted by 16 places. Ycu
alsc tell us lts cverall servlce lsn't as gccd, the
ccmpany falls 17 pcsltlcns here. 8ut the blggest
drcp came ln the value fcr mcney categcry,
where Zurlch fell 18 places tc 36th. "very pccr
ccmmunlcatlcn and slcwtc settle the clalm,"
ccmplalned cne dlsappclnted custcmer. And
ancther sald: "lt tcck a lcng tlme tc settle my
clalmafter a smash caused by ancther drlver."
2I. Iur|ch f|nanc|a| 5erv|ces
92.5X
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21
16
28
I6.I0X
40 20 I
C0k1AC1 www.Z0kICR.C0.0K]CAk
1heinsurers
N01
kA1£0
00
1
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16
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ØØ Sµoc|al lssoo
www.aufoexpress.co.uk Sµoc|al lssoo Ø×
UF yes! Uh nc. Churchlll has fallen 12 places
ln thls year's urlver Pcwer chart, and ycu say
lts speed at settllng clalms ls largely tc blame.
The ccmpany drcpped by 13 places ln thls
categcry. 8ut bcsses wcn't be happy tc see
that there was a dramatlc decllne acrcss the
bcard. A reascnable value fcr mcney ranklng
prcvldes scme ccnsclatlcn - even thcugh
mcst respcndents descrlbed the servlce as
average, Churchlll's prlces were ccmmended.
Ycur ccmments ranged frcm"lt dces all that
ls requlred" tc "premlumseems reascnable".
26. fhurch|||
94.1X
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26
20
25
I6.81X
40 20 I
C0k1AC1 www.CR0kCRILL.C0M]CAk_Ih50kAhC£
vALuF fcr mcney prcved tc be Swlntcn's
Achllles Feel thls year. ln 2012, the ccmpany
managed tc shcct up tc 25th pcsltlcn. Thls
year, hcwever, lt has sllpped back dcwn tc
3/th place. uesplte sllght setbacks ln lts
ccmmunlcatlcn and ablllty tc settle clalms
qulckly, ycu stlll rated lts helpfulness and
attltude, plus cverall servlce, as qulte gccd.
"Pcllte, ccurtecus, frlendly," explalned cne
satlsfled custcmer, whlle ancther tcld us:
"Staff always answer the phcne qulckly and
deal wlth questlcns slmply and hcnestly."
24. 5w|nton
89.4X
W0uL0 k£k£W
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16
14
21
I6.95X
40 20 I
C0k1AC1 www.5wIh10h.C0.0K]M010k-C0v£k
Ah average result fcr AXA fcr thls year, but lt
dces seems tc be stablllslng after |umplng
frcm31st ln 2010 tc 20th ln 2011. lt sllpped
ln all categcrles, thcugh - especlally speed ln
settllng clalms and value fcr mcney, ln whlch lt
drcpped slx and fcur places respectlvely frcm
last year's ranklngs. Mcst cf ycu lauded AXA's
reascnable value, thcugh, wlth partlcular pralse
fcr lts webslte. Une custcmer descrlbed deallng
wlth the ccmpany as "all dcne cnllne wlth nc
fuss", and ancther sald: "l llke the way AXA
ls a tctally cnllne (nc paperwcrk) ccmpany."
25. AkA
95.IX
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28
11
2I
I6.88X
40 20 I
C0k1AC1 www.AXAIh50kAhC£.C0M]CAk-Ih50kAhC£
lh urlver Pcwer 2012, Fqulty ked Star |umped
10 places frcm25th tc 15th, but all the gccd
wcrk seems tc have been undcne. 8lg falls ln
several categcrles are tc blame - mcst nctably
17 and 20-place drcps ln ccmmunlcatlcn and
value fcr mcney respectlvely. Une custcmer
sald Fqulty was "hard tc get hcld cf when ycu
have questlcns". lnterestlngly, ycu tcld us lts
speed ln settllng clalms had lmprcved - thls
had been a ma|cr weakness last year. lf Fqulty
wants tc avcld a further decllne, lt has tc pay
clcse attentlcn tc the rest cf lts servlce, tcc.
21. £qu|ty ked 5tar
92.1X
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20
12
24
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40 20 I
C0k1AC1 www.£Ç0I1Yk£051Ak.C0.0K
0l0 ¥00 kN0w! |o `0l`!l·, a tcta| c| /, /8' ccaç|a|ots .c.c aadc tc t|c ||oaoc|a|
0acudsaao .c¸a.d|o¸ ca. |osu.aocc !|ats a .|sc c| sc.co çc. ccot co t|c ,ca. cc|c.c
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www.aufoexpress.co.uk Øs Sµoc|al lssoo
AvlvA rcse by slx places ln the urlver Pcwer
2012 chart, sc thls year's lmprcvement cf
cne pcsltlcn mlght nct seemsc lmpresslve.
lt made sllght galns ln three cf cur |udglng
categcrles, but ranklngs fcr lts speed at
settllng clalms and value fcr mcney fell
by fcur places. Fcwever, further small
lmprcvements, partlcularly ln helpfulness
and attltude, cculd help the ccmpany mcve
up tc a place ln the tcp half cf the table ln
201/. Une custcmer was full cf pralse fcr the
"helpful, hcnest apprcach cf staff" at Avlva.
22. Av|va
95.0X
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C0k1AC1 www.AvIvA.C0.0K
A kAhKlh0 ln the mlddle cf cur urlver Pcwer
2013 custcmer satlsfactlcn chart ls generally
nc bad thlng - unless ycu're ulrect Llne,
whlch was ln the tcp 15 last year. uecllnes
ln all categcrles are tc blame here, wlth the
ccmpany's ccmmunlcatlcn ranklng dcwn by
seven places. Fven lts blggest strength - lts
ablllty tc settle clalms qulckly - takes a flve-
place hlt. The value fcr mcney mark ls stlll
pccr ccmpared tc the rest cf lts ranklngs,
wlth custcmers repcrtlng that lt's "very
expenslve" and "nct the cheapest".
20. 0|rect L|ne
94.IX
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C0k1AC1 www.0Ik£C1LIh£.C0M
TFSCUremalns ln 21st pcsltlcn thls year. lt's
a reascnable result ln lsclatlcn, but lt dcesn't
ccmpare favcurably tc the perfcrmance cf lts
supermarket rlvals. hevertheless, lt managed
tc lmprcve sllghtly ln terms cf cverall servlce,
plus there was nc change ln the lnsurer's
value fcr mcney ranklng. The mcst ccmmcn
ccmpllment glven tc Tescc was fcr the prlce cf
lts pcllcles, althcugh custcmers alsc pralsed
the lmprcved servlce. Une sald: "l fcund
Tescc lnsurance tc be very gccd value fcr
mcney, very helpful and easy tc deal wlth."
21. 1esco
94.1X
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C0k1AC1 www.1£5C08AhK.C0M]Ih50kAhC£
TFF blggest surprlse thls year ls Llcyds TS8,
whlch placed last ln cur urlver Pcwer 2012
chart. The ccmpany seems tc have taken tc
heart cur advlce tc "cverhaul every aspect cf
lts servlce", as lt's made blg lmprcvements
ln every categcry. Partlcularly lmpresslve are
|umps cf 30 places fcr value fcr mcney and
23 places fcr cverall servlce. There have been
slgnlflcant lmprcvements ln all cther categcrles,
tcc. Custcmers were lmpressed, wlth cne saylng:
"l ampleased wlth the servlce l recelve - lt's
gccd value and the custcmer servlce ls great."
19. L|oyds 158
91.2X
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1heinsurers
II.11X
II.I8X
II.42X
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00
21
2012 005l1l0N 21
21
19
22
25
22
2012 005l1l0N I1
20
15
21
2I
21
2012 005l1l0N 2I
25
22
25
16
20
2012 005l1l0N 40
26
21
24
9
1I
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1
www.aufoexpress.co.uk Sµoc|al lssoo ؤ
furrent eyes|ght regu|at|ons
TFlSspeclallst lnsurance brcker has had a
rcugh fewyears, as lt's ncw10 places belcw
where lt was ln urlver Pcwer 2011. whlle Adrlan
Flux sccres well fcr custcmer servlce, lts ratlngs
fcr value fcr mcney and ablllty tc qulckly settle
clalms ccntlnue tc fall. Fcwever, ycu dld
apprcve cf the quallty cf servlce fcr mcdlfled,
perfcrmance and cff-rcad cars, especlally
ccmpared wlth cther lnsurers. Une custcmer
sald: "Fcr speclallst cars, they have prcven
excellent." Ancther ncted: "uecent prlce
(ccmpared tc rlvals) cn perfcrmance cars."
18. Adr|an f|ux
94.IX
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40 20 I
C0k1AC1 www.A0kIAhfL0X.C0.0K
ALLlAhZ shcwed sllght lmprcvement ln the
ccmmunlcatlcn, value and cverall servlce
categcrles. Fcwever, lt sllpped a blt ln lts
helpfulness and attltude - thls had been
lts blggest strength last year - as well as lts
ablllty tc settle clalms qulckly. lf the ccmpany
can ccntlnue thls steady lmprcvement, lt can
expect ancther urlver Pcwer rlse. Une custcmer
pralsed the servlce and value fcr mcney, but nct
the clalms prccess, saylng: "Alllanz cffers gccd
ccver at a reascnable prlce, but needs tc use
ancther accldent clalms servlce cr allcwa chclce."
16. A|||anz
91.5X
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C0k1AC1 www.ALLIAhZ.C0.0K
AFTFk falllng 11 places cn last year's llst,
Prudentlal ls clearly back cn the rlse, wlth
blg lmprcvements ln several categcrles.
The ccmpany galned seven places ln the
ccmmunlcatlcn categcry and an lmpresslve
12 ln speed ln settllng clalms. Fcwever,
lts value fcr mcney sccre ls stlll qulte pccr.
A ccmmcn sentlment was that the Pru cffers
gccd servlce, but ls a llttle tcc expenslve.
"hct the cheapest," as cne custcmer sald.
"8ut very efflclent, falr and usually falrly
qulck but thcrcugh wlth clalms."
1I. 0rudent|a|
94.0X
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C0k1AC1 www.Pk00£h1IAL.C0.0K
SAlhS8ukY'Sls cn the rlse, easlly beatlng
rlval Tescc's 21st place flnlsh ln cur urlver
Pcwer ccuntdcwn. The supermarket lnsurer's
galns ln helpfulness and attltude, value fcr
mcney and cverall servlce shculd mean gccd
thlngs ln the future, tcc. "very helpful and
ccmpetltlvely prlced," sald cne lmpressed
custcmer, whlle ancther ccmmented: "very
happy wlth the servlce lt prcvldes." As lcng
as the ccmpany manages tc arrest lts slldes
ln the ccmmunlcatlcn and speed tc settle clalm
categcrles, lt shculd dc well ln urlver Pcwer 201/.
15. 5a|nsbury's
96.9X
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8c çc. ccot c| .csçcodcots .|c uscd t|c ccaçao, .c.c st||| |açç, tc .coc. t|c|. çc||c,
I8.18X
I8.54X
I8.14X
I8.55X
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6
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2
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1
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2012 005l1l0N I2
12
12
11
10
11
2012 005l1l0N II
15
1I
11
28
16
2012 005l1l0N I9
11
9
18
11
19
2012 005l1l0N I8
18
20
19
11
14
www.aufoexpress.co.uk ×õ Sµoc|al lssoo
ALTFUu0FM&Sls stlll ahead cf lts supermarket
rlvals, thls year's perfcrmance suggests lt'll have
tc step up tc stay there. The ccmpany fell fcur
places cverall, after drcpplng elght places ln the
speed tc settle clalms categcry and slx places
fcr value fcr mcney. lts helpfulness and attltude
sccre ccntlnued lts sllde frcm11th ln 2011.
whlle M&Sls well ahead cf Tescc, lt's cnly
cne place ln frcnt cf Salnsbury's. The cverall
servlce ranklng ls stlll gccd, wlth cne custcmer
descrlblng the ccmpany as "frlendly and helpful"
and ancther pralslng lts "very gccd servlce".
14. Narks 8 5pencer
95.6X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N I0
16 f0NN0NlfA1l0N
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09£kALL 5£k9lf£
16
50££0 10
5£11L£ fLAlN
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1I
15
12
I8.59X
40 20 I
C0k1AC1 8AhK.MAkK5Ah05P£hC£k.C0M]Ih50kAhC£
AhUTFFk newccmer ln thls year's table,
hatwest has made a splash wlth twc tcp-10
ranklngs - cne ln the crltlcal value fcr mcney
categcry. ln fact, ratlngs fcr ccmmunlcatlcn and
cverall servlce were the cnly thlngs preventlng
the ccmpany achlevlng an even hlgher cverall
ranklng, and lf lt can bccst lts perfcrmance ln
thcse categcrles then lt shculd be well placed
fcr success ln future urlver Pcwer surveys.
Custcmers pralsed hatwest's "excellent
servlce and value fcr mcney", and cne sald
lt was "very ccmpetltlve wlth lts prlces".
12. Natwest
96.6X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N uot |ated
1I f0NN0NlfA1l0N
9AL0£ f0k N0N£¥
09£kALL 5£k9lf£
10
50££0 10
5£11L£ fLAlN
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AN0 A11l100£
15
10
18
I9.I1X
40 20 I
C0k1AC1 www.hA1w£51.C0M
hATlUhwluF dldn't feature ln last year's
urlver Pcwer chart, but lt has made qulte
an lmpact ln 2013. lt has entered at number
13 wlth scme very sclld ranklngs, falterlng
cnly sllghtly wlth 23rd place fcr lts speed
ln settllng clalms. lndeed, custcmers
thcrcughly reccmmended hatlcnwlde's
gccd value and servlce, descrlblng lt as
"efflclent and reascnably prlced" and
pralslng the "excellent value fcr mcney,
ccnslderlng the level cf custcmer servlce".
Scmethlng sclld fcr the brand tc bulld cn.
11. Nat|onw|de
9I.1X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N uot |ated
10 f0NN0NlfA1l0N
9AL0£ f0k N0N£¥
09£kALL 5£k9lf£
21
50££0 10
5£11L£ fLAlN
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AN0 A11l100£
14
12
15
I9.11X
40 20 I
C0k1AC1 www.hA1I0hwI0£.C0.0K]CAk_Ih50kAhC£
AFTFk a tcp-flve perfcrmance ln last
year's urlver Pcwer lnsurers' chart, Ageas
has tumbled cut cf the tcp 10 ln 2013. The
cnly pcsltlve thlng abcut thls perfcrmance
ls that the brand's stlll ranked thls hlgh, as
lt sawsteep decllnes ln every cne cf cur
|udglng categcrles. Ageas wlll have tc make
a ma|cr effcrt tc avcld sllpplng even further
dcwn next year's chart. Ycu rated value as
cne cf lts wcrst attrlbutes - cne custcmer
descrlbed lt as "cverprlced, a rlp-cff" -
but cthers sald the servlce was better.
11. Ageas
91.9X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N !
14 f0NN0NlfA1l0N
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09£kALL 5£k9lf£
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50££0 10
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AN0 A11l100£
12
14
11
I9.I5X
40 20 I
C0k1AC1 www.AC£A5.C0.0K]C0510M£k5]P£k50hAL]M010k
1heinsurers
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www.aufoexpress.co.uk Sµoc|al lssoo ׯ
wFlLF Cc-cperatlve lnsurance has fallen
sllghtly, lt shculd be able tc arrest the decllne
by fccuslng cn lts strengths. lt sawnc change
ln lts ratlngs fcr helpfulness and attltude cr
cverall servlce, but the Cc-cp's speed ln settllng
clalms - lts blggest strength last year - ncw
appears tc be a weak pclnt. lf the ccmpany lets
thlngs sllp further, lt's unllkely tc remaln ln the
tcp 10, where lt's been fcr the past flve years.
urlvers dld pralse lts servlce, thcugh, wlth cne
saylng "very frlendly and helpful", and ancther
ccmmendlng the "great custcmer servlce."
10. fo-operat|ve lnsurance
92.9X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N 9
11 f0NN0NlfA1l0N
9AL0£ f0k N0N£¥
09£kALL 5£k9lf£
11
50££0 10
5£11L£ fLAlN
N£L0f0LN£55
AN0 A11l100£
10
11
9
80.18X
40 20 I
C0k1AC1 www.C0-0P£kA1Iv£Ih50kAhC£.C0.0K]CAk
lh 2012, klAS drcpped three places tc slt
cutslde the tcp three fcr the flrst tlme ln slx
years. lt has ccntlnued that dcwnward splral
ln 2013, ln the prevlcus urlver Pcwer chart lt
had tcp-flve flnlshes fcr ccmmunlcatlcn and
value fcr mcney, but thls year bcth sllpped
tc elghth. ln the speed cf settllng clalms
categcry, lt alsc fell flve places, whlle a number
cf drlvers were dlsccntent wlth the servlce.
Une sald: "Ccmmunlcatlcn skllls have been
dlsappclntlng." lf the trend ccntlnues, klAS
cculd drcp cut cf the tcp 10 next year.
8. klA5
95.1X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N 6
8 f0NN0NlfA1l0N
9AL0£ f0k N0N£¥
09£kALL 5£k9lf£
12
50££0 10
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AN0 A11l100£
8
8
8
81.15X
40 20 I
C0k1AC1 www.kIA5.C0.0K]CAk-Ih50kAhC£
0kUuPAMA dldn't feature ln last year's urlver
Pcwer chart, but lt has made qulte a shcwlng
ln 2013. lts cnly weakness was ln the value fcr
mcney categcry, where cne custcmer crltlclsed
the "expenslve premlum". 8ut ycu ccmmended
lts staff as "helpful and very experlenced".
Ancther respcndent was full cf pralse all-rcund,
saylng: "Perfect ccmmunlcatlcns, ccmpetltlve
rates and fantastlc at taklng cwnershlp when
a clalmls requlred." lf 0rcupama can brlng lts
ccsts dcwn whlle malntalnlng the same level
cf servlce, lt'll be a fcrce tc be reckcned wlth.
9. 6roupama
89.1X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N uot |ated
9 f0NN0NlfA1l0N
9AL0£ f0k N0N£¥
09£kALL 5£k9lf£
8
50££0 10
5£11L£ fLAlN
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AN0 A11l100£
9
1I
10
80.45X
40 20 I
C0k1AC1 www.Ck00PAMA.C0.0K
}UFh Lewls ls thls year's hlghest-ranked new
entry, wlth twc flfth-place categcry flnlshes
and three sclld seventh-place ratlngs. lt blcws
cur cther newccmers cut cf the water, as the
seccnd-hlghest newentry, 0rcupama, cculd
manage cnly 17th fcr value. An lmpressed
custcmer sald: "Ccver prcvlded represents
excellent value, and all ccmmunlcatlcns are
clear and easy tc understand." After such a
strcng start, dcn't bet agalnst }chn Lewls
malntalnlng thls quallty and affcrdablllty tc
break lntc the urlver Pcwer 201/ tcp flve.
I. [ohn Lew|s lnsurance
95.5X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N uot |ated
I f0NN0NlfA1l0N
9AL0£ f0k N0N£¥
09£kALL 5£k9lf£
I
50££0 10
5£11L£ fLAlN
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AN0 A11l100£
I
5
5
82.5IX
40 20 I
C0k1AC1 www.|0RhL£wI5-Ih50kAhC£.C0M]CAk
0l0 ¥00 kN0w! 0o|, l' çc. ccot c| t|c actc.|sts .|c .csçcodcd tc t|c
|osu.aocc scct|co c| 0.|.c. |c.c. `0l· |ad aadc a c|a|a |o t|c çast t|.cc ,ca.s
00wN
1
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www.aufoexpress.co.uk ×ä Sµoc|al lssoo
AFTFk drcpplng a place last year, Llverpccl
vlctcrla has returned tc the slxth pcsltlcn
lt cccupled ln 2011. lt's lmprcved ln all cur
categcrles, wlth a nctable flve-place rlse fcr
the tlme lt takes tc settle clalms. Lvalsc flnlshes
a superb thlrd fcr value fcr mcney. Une urlver
Pcwer respcndent summed up lts appeal
perfectly, saylng: "very rellable and gccd value
- when l've made a clalm, everythlng has been
settled qulckly and hassle free." Fcwever, the
ccmpany tralled SA0A thls year, after flnlshlng
ahead cf lts rlval fcr the flrst tlme ever ln 2012.
6. L|verpoo| 9|ctor|a
9I.9X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N I
6 f0NN0NlfA1l0N
9AL0£ f0k N0N£¥
09£kALL 5£k9lf£
6
50££0 10
5£11L£ fLAlN
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AN0 A11l100£
6
1
6
82.95X
40 20 I
C0k1AC1 www.Lv.C0M]CAk_Ih50kAhC£
lhrecent years, kcyal &Sun Alllance seems tc
have yc-yced up and dcwn the tcp end cf cur
lnsurers' chart. lt mcved up frcmfcurth ln 2011
tc thlrd last year, but ls ncwback dcwn tc fcurth
agaln. The ccmpany's ranklng fcr cverall servlce
remalns the same, and lt's fallen by cnly cne
place acrcss all the cther categcrles. Custcmers
say kSA has "always been pcllte and helpful"
and pralsed the "excellent servlce, pleasant
staff, reallstlc prlce". 0lven the ccmpany's
prcgress cver the past fewyears, a tcp
three flnlsh shculd be wlthln easy reach agaln.
4. koya| and 5un A|||ance
94.4X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N 1
4 f0NN0NlfA1l0N
9AL0£ f0k N0N£¥
09£kALL 5£k9lf£
1
50££0 10
5£11L£ fLAlN
N£L0f0LN£55
AN0 A11l100£
4
4
4
85.01X
40 20 I
C0k1AC1 www.k5ACk00P.C0M
ALSUturnlng back the clcck tc repeat lts 2011
urlver Pcwer lnsurers' pcsltlcn ls SA0A. lt saw
galns ln all categcrles, but the real hlghllght was
a seven-place lncrease ln lts ranklng fcr speed
ln settllng clalms - the prcvlder had pcsted
lts lcwest sccre ln thls categcry last year. Une
custcmer descrlbed SA0A as "a falr ccmpany
that llstens tc ycur questlcns and glves a gccd
deal". when SA0A drcpped cut cf the tcp fcur
fcr the flrst tlme ln 2011, we predlcted lt cculd
even fall cut cf the urlver Pcwer tcp 10 - but lt
lccks llke bcsses have turned thlngs rcund.
5. 5A6A
9I.1X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N 8
5 f0NN0NlfA1l0N
9AL0£ f0k N0N£¥
09£kALL 5£k9lf£
5
50££0 10
5£11L£ fLAlN
N£L0f0LN£55
AN0 A11l100£
5
I
I
81.01X
40 20 I
C0k1AC1 www.5ACA.C0.0K]CAk_Ih50kAhC£
AhUTFFk tcp perfcrmance frcmlAMSurety
thls year, and althcugh lt's dcwn cne place cn
2012, thls ls mcre due tc the lmprcvements
made by thls year's number twc than anythlng
else. The brand cffers ccver tc paylng members
cf the lnstltute cf Advanced Mctcrlsts, and has
retalned last year's ranklngs (lncludlng a brllllant
number cne fcr value), plus galned a place fcr
lts speed at settllng clalms. Custcmers cnly had
gccd thlngs tc say abcut lAMSurety, telllng us
the prcvlder was "very reputable" and pralslng
the "gccd value and excellent servlce".
1. Ade|a|de lAN 5urety
9I.4X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N 2
2 f0NN0NlfA1l0N
9AL0£ f0k N0N£¥
09£kALL 5£k9lf£
4
50££0 10
5£11L£ fLAlN
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AN0 A11l100£
2
1
2
8I.94X
40 20 I
C0k1AC1 www.A0£LAI0£Ih50kAhC£.C0M]IAM-50k£1Y
1heinsurers
00
1
00
1
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www.aufoexpress.co.uk Sµoc|al lssoo ×ß
wF sald Frlzzell wculd have tc make a blg
effcrt tc rellve prevlcus urlver Pcwer glcrles
after lt sllpped tc fcurth last year. And lt
lccks as thcugh the speclallst lnsurer fcr
crganlsatlcns and trade unlcns has dcne
exactly that, lmprcvlng acrcss the bcard tc
reclalmthe sllver medal ln cur ccver prcvlders'
ccuntdcwn. hearly every custcmer's revlew
was glcwlng, wlth cne descrlblng Frlzzell as
"always ccmpetltlve, very easy tc ccntact and
helpful" and ancther pralslng lt fcr cfferlng a
"tcp-nctch pcllcy at a ccmpetltlve prlce".
2. L9= fr|zze||
98.4X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N 4
1 f0NN0NlfA1l0N
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09£kALL 5£k9lf£
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1
2
1
88.2IX
40 20 I
C0k1AC1 www.fkIZZ£LL.C0.0K]CAk
0l0 ¥00 kN0w! Vcst actc.|sts .|c aadc a c|a|a .cçc.tcd t|at |t .as sctt|cd
çu|c||,, cut |uod.cds c| ,cu sa|d |t tcc| ac.c t|ao coc ,ca. tc |a.c a ç.cc|ca .csc|.cd
Ahuycur tcp lnsurer ls... hFu Mutual - yet
agaln. urlvers are wcwed by the lccal custcmer
servlce and attentlve staff, wlth cne respcndent
pralslng the "excellent and helpful servlce frcm
the lccal cfflce". hFu's ccver lsn't the cheapest,
but many drlvers tell us they llke nct havlng tc talk
tc a call centre. Many alsc pralsed the ccmpany's
efflclency, whether lt's prcvldlng lnfc cn a pcllcy
cr scrtlng a clalm. "Prcbably the best ln terms cf
prcduct and servlce standards," cne happy user
sald. Sc hFu blcws the ccmpetltlcn away agaln.
1. Nf0 Nutua|
9I.6X
W0uL0 k£k£W
1h£lk Cukk£k1
P0LlC¥
2012 005l1l0N I
1 f0NN0NlfA1l0N
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09£kALL 5£k9lf£
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1
6
1
89.09X
40 20 I
C0k1AC1 www.hf0M010AL.C0.0K
C00ß service breeds IeyaIty - and that's
cIearIy true Ier 1emheward. 1he Citreen
C5 ewner has been with NFb MutuaI Ier
seme time new, and his cemments reIIect
much eI what we sawIremmany eI yeu.
"It's net the mest cempetitive in terms
eI price, but iI I need te make any changes
te my peIicy, NFb MutuaI deesn't charge
me," 1emexpIained. "¥eu can upgrade
yeur peIicy te incIude cever in £urepe
Ier Iree, and there are pIenty eI ether
extras incIuded Ier which yeu'd have te
put yeur hand in yeur pecket with rivaIs."
1emaIse Ieves the IIexibiIity eI NFb's
peIicies. "I have a ßMwZ3, which I tend
te keep stered Ier the winter, and this is
cevered by NFb, tee," he centinued. "1he
beauty eI the peIicy is that I can put it en
Iire and theIt cever and Ieave it in the garage,
then upgrade it when I get it back en the
read in the summer, witheut any hassIe."
fA5£
5100¥
1omNoward
||ves. k|ngwood, hampsh||e
D||ves. C|t|oen C!
A|ter years as a customer, 1om Noward rates Nf0 Nutua| so h|gh|y that he wou|dn't |nsure h|s cars w|th any other company
00
2
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kacheI 8urgess
www.aufoexpress.co.uk ׀ Sµoc|al lssoo
1heinsurers
Ja|e the st|ess out ol t|y|ng to l|nd the best dea| lo| you by lo||ow|ng ou
Now to get the
TFF chances are that car lnsurance
ls cne cf ycur blggest cutgclngs - and as
cur urlver Pcwer ccuntdcwn has shcwn,
there's a vast dlfference ln quallty cf ccver.
There's nc denylng that premlums
fcr ycur car are ccstly - whlle they
have been cn a general dcwnward
trend cver the past 12 mcnths, they
are stlll nearly dcuble the average
pald ln 2008, acccrdlng tc the AA.
Flndlng the best deal ls always a
mlnefleld, wlth mcre than 100 ccmpanles
currently cn the market vylng fcr ycur
buslness. understandlng what ycur
pcllcy dces - and dcesn't - ccver can
alsc be a prcblemfcr many drlvers.
Sc, tc help ycu alcng the way, we've
ccmplled cur tcp 10 tlps fcr cuttlng ycur
lnsurance ccsts. we've alsc lncluded
scme helpful pclnters cn maklng sure
ycu have the rlght ccver fcr ycur vehlcle.
ucn't even thlnk abcut renewlng ycur
premlumwlthcut readlng cur tcp tlps...
00k 100 10 1l05 10 f01
|s gett|ng you| p|em|um down a p||o||tyI Jhe|e's a host ol th|ngs you can d
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1. f0N5l0£k
05lN6 A 8k0k£k
Ah lnsurance brcker can search dlfferent
lnsurers and tallcr a pcllcy fcr ycu, and can
deal wlth lnsurers that ycu wcn't flnd cn
ccmparlscn sltes cr can't ccntact dlrectly.
8rckers can be best when lt ccmes tc
hlgh-perfcrmance cr classlc cars.
1. fN005£ ¥00k
fAk fAk£f0LL¥
Fh0lhF slze and pcwer are always
a ma|cr ccnslderatlcn fcr lnsurance
ccmpanles, sc take thls lntc acccunt
when buylng ycur next car. Favlng
a hlgh-pcwered and mcre prestlglcus
vehlcle can scmetlmes dcuble cr
even trlple the premlumycu pay.
8. wNA1'5 ¥00k [08I
YUuk cccupatlcn affects premlumccst. Fcr
example, a wrlter ls llkely tc pay less than a
|curnallst, sc lf that ls ycur prcfesslcn but
ycu hardly leave ycur desk, then 'wrlter'
mlght be a better descrlptlcn. The mcst
expenslve prcfesslcns (cther than
prcfesslcnal fcctballer) are thcse wlth
antl-scclal hcurs, such as a bcuncer.
6. fL£Ak 001
¥00k 6AkA6£
hUT everycne has the luxury cf a garage,
but parklng a car cff-rcad, even lf lt's |ust
cn ycur drlve, means there's less chance cf
lt belng stclen. Keeplng a car cn the street
can add up tc 20 per cent tc ycur premlum.
4. k£9l£w wN0 fAN
0kl9£ 1N£ fAk
8Y restrlctlng, addlng cr remcvlng a
drlver, ycu may be able tc save mcney
cn ycur pcllcy. Uften, the fewer the
drlvers, the cheaper lt ls. Fcwever, addlng
a parent tc a ycung drlver's pcllcy can
slgnlflcantly reduce the premlum.
9. 60 £A5¥
0N 1N£ 1Nk011L£
uhSukPklSlh0LY, lf ycu plck up mctcrlng
cffences, ycur premlumwlll rlse. And
mcre serlcus cffences such as uslng a
hand-held mcblle phcne cculd lead tc
lnsurers refuslng tc cffer ccver. Stlck
tc the llmlt and reduce accldents,
ycur ccsts and fuel ccnsumptlcn!
I. k£9l£w ¥00k
L£9£L 0f f09£k
AS a general rule cf thumb, ccmprehenslve
lnsurance ls better. 8ut lf ycur car ls cf
llttle value, lt's wcrth ccnslderlng thlrd
5. LlNl1 ¥00k NlL£A6£
TFF lcglc ls that lf ycu drlve less, ycu're
less llkely tc have an accldent. Sc, wcrklng
cut a falrly accurate annual mlleage, rather
than cverestlmatlng, cculd save ycu mcney.
2. 5£AkfN Ak00N0
lh the age cf the
lnternet, lt's a
glven that pecple
use ccmparlscn
sltes fcr lnsurance.
These are a great
place tc start, but
keep ln mlnd that
a handful cf blg
names, such as
Avlva and ulrect
Llne, aren't llsted.
party flre and theft (whlch |ust ccvers
the ccst cf damage tc cther pecple cr
thlngs lf ycu cause a cclllslcn).
www.aufoexpress.co.uk
5o many quest|ons...
and we have a||
the answers
0l0 ¥00 kN0w! 0oc |o ||.c actc.|sts |as ccco .|t| t|c saac |osu.c. |c. ac.c
t|ao |cu. ,ca.s, .|||c `` çc. ccot |a.c ccco .|t| t|c saac ccaçao, |c. |css t|ao a ,ca.
u| expe|t adv|ce
r|ght |nsurance
1. 00N'1 8£ 0kAwN
lN 8¥ 1N£ fN£A0£51
IF yeu buy en a price cemparisen
site, seme previders wiII trimthe
beneIits and increase the excess in
erder te get a Ieweneugh premiumte
appear en the Iirst page eI the site.
2. £N50k£ ¥00 6£1
A f00k1£5¥ fAk
1h£k£ are very IewpeepIe whe
weuIdn't be in dire need eI a ceurtesy
car iI their vehicIe needed repairs
aIter an accident. Make sure this
is eIIered in yeur peIicy, se yeu
den't Iind yeurseII stuck.
1. 0kl9lN6 A8k0A0
ß0N'1 pay extra Ier driving in
£urepe iI yeu wen't take yeur car eut
eI the bk. ßut simiIarIy, iI yeu're a
centinentaI read trip Ian, ensure it is
cevered - in many cases, it isn't.
4. 0lN0lN6 ¥00k fAk
AßßINC mediIicatiens such as
bedykits, aIIeys er speiIers is IikeIy te
increase yeur premium. AIways check
the impIicatiens beIere deing any werk.
5. 805lN£55 0kl9lN6
1h£k£'5eIten cenIusien en what
business cever actuaIIy is. II yeu enIy
use yeur car te ge back and Ierth te
werk, this is decIared as cemmuting
and IaIIs under yeur persenaI peIicy.
10. 1ALk 10
¥00k lN50k£k
A5the eId adage gees, iI yeu
den't ask, yeu den't getI when
yeu ceme te renew, it's aIways
werth taIking te yeur insurer.
1he cempany may weII be
wiIIing te reduce yeur quete
te keep yeur business.
8. kN0w ¥00k £kf£55
I1'5tricky te knewwhat veIuntary
excess te ge Ier - typicaIIy the
higher it is, the cheaper the
premiums. ßut bear in mind
that yeu wiII need te pay this every
time yeu have a cIaim. Ner wiII it be
receverabIe iI the accident is yeur IauIt.
9. 1Ak£ k£9l£w5
lN10 Aff00N1
0bk ßriver Pewer survey asks Ier
the views eI peepIe just Iike yeu
en their insurers. 5e iI the IeveI
eI service is as impertant as the
price, reviews are a vitaI teeI.
6. 0A¥ lN 0N£ 60
I1'5 net recket science te reaIise
that iI yeu pay yeur insurance as a
Iump sum, yeu wiII aveid instaIment
charges, saving yeu meney in
the Ieng run. It's aIways werth
attempting te save up Ier when
renewaI time cemes areund again.
I. wlN05fk££N f09£k
wI1h se many vehicIes en the read,
windscreen damage is ene eI the mest
cemmen causes Ier repair. hewever,
mest peIicies wiII incIude the cest eI
chip repairs witheut aIIecting yeur ne-
cIaims benus, se check this is the case.
00k 100 10
80¥lN6 1l05
Conlused by what's on olle|I we can |end a he|p|ng hand
1 f0515
do to t||m you| b|||s
Sµoc|al lssoo ×}
5hou|d |
||t a h|ack
hox?
n
e
e
d o
m
p
?
kecent |eg|s|at|on means prem|um costs are no |onger determ|ned by gender
10. NA9£ ¥00k
0kl9lN6 N0Nl10k£0
TFlS scrt cf pcllcy ls rapldly grcwlng
ln pcpularlty. A black bcx ln ycur car
reccrds lnfcrmatlcn tc measure drlvlng
perfcrmance. The mcre respcnslbly -
and safely - ycu drlve, the lcwer ycur
premlum. Many are targeted at ycung
drlvers, and cffer dlsccunts fcr restrlctlng
mlleage and cbservlng curfews.
www.aufoexpress.co.uk ×Ø Sµoc|al lssoo
1here's a number o| |actors to cons|der when choos|ng |nsurance, and pr|ce |s a cruc|a| one o| them
Uuk tlps cn Page 7/ shcwed
ycu hcwtc cut ycur lnsurance
bllls -and the ccst cf the premlum
ls clearly a key factcr fcr drlvers
when buylng a pcllcy. 8ut hcwdc
the prcvlders ln cur urlver Pcwer
2013 tcp /0 rank cn prlce alcne!
we mystery shcpped each
ccmpany, pcslng as a drlver ln
three dlfferent age grcups, tc
get a wlde range cf prlces. we
then wcrked cut an average ccst
fcr all three cf cur 'custcmers'.
And lt was clear that the urlver
Pcwer tcp /0 wculd lcck very
dlfferent lf ycu ranked prcvlders
cn prlce alcne. ln fact, flve lnsurers
- Ageas, Alllanz, Avlva, AXA and
Swlftccver - refused tc ccver any
cf cur drlvers, whether we trled
tc buy cnllne cr cver the phcne.
They are all excluded frcmcur
llsts, as ls Flghway - because lt
dcesn't have lts cwn brckers. Sc
ycu can cnly get a qucte lf ycu
flnd a brcker wlth Flghway cn lts
bccks. Plus, Zurlch was unwllllng
tc ccver cur ycungest drlver, hFu
Mutual cur /0-year-cld and
Chaucer cur 55-year-cld.
The flndlngs were reveallng
- the cheapest premlumfcr cur
25-year-cld ccst £/00 mcre than
the cheapest fcr the /0 and
55-year-clds. Fcwever, ycuth
lsn't the cnly stumbllng blcck
tc lcwer premlums. Fven cur
twc clder drlvers were qucted
£1,000-plus by scme prcvlders.
Ccmpare these ranklngs tc cur
tcp /0, and scme cf the lnsurers
ycu rated hlghly plummet, whlle
prcvlders that were crltlclsed by
thelr custcmers rlse up the table.
8ut hcwdld ycur lnsurer
fare ln cur urlver Pcwer prlce
war! Check the tables cppcslte
tc see hcwthe ranklngs have
been turned cn thelr head.
5o wh|ch
|nsurer |s
cheapestI
6hris Ebbs
Chri·_Lbb·_denni·.co.uk
6
Ch
ºwe mystery
shopped each
|nsurer, pos|ng
as dr|ver |n three
age groupsº
we get quotes l|om ou| D||ve| |owe| 20I1
top 40 to see wh|ch has |owest p|em|ums
1heinsurers
2S-¥£Ak-0L0
5a|es manager, 6tr Nanchester
0ur young ma|e covers 1,000 m||es a
year |n a |ord ||esta I.2 worth £1,000
1. £sure £601.32
2. Adrian FIux £610.00
3. 5heiIas' wheeIs £619.72
4. Lv= £635./9
5. FrizzeII £6//./2
6. Natienwide £680.63
7. hastings ßirect £68/.9/
8. Insure £689.06
9. keyaI 85un AIIiance £722.53
10. ßreker ßirect £750.63
11. Mere 1han £757.90
12. ßirect Line £787.69
13. PriviIege £788.17
14. LIeyds 15ß £789.00
15. ChurchiII £790.02
16. M85 £816.78
17. haIiIax £817.38
18. 5winten £866.76
19. Creupama £886./3
20. 5ACA £916.06
21. 5ainsbury's £9/3.93
22. AdeIaide IAM 5urety £956./5
23. £quity ked 5tar £956.57
24. [ehn Lewis £1,071.85
25. Ce-eperative £1,090.66
Insurance 5ervice
26. AA £1,09/.00
27. PrudentiaI £1,097.7/
28. Natwest £1,116.18
29. ßiamend £1,133.55
30. NFb MutuaI £1,137.00
31. Chaucer £1,28/.36
32. kIA5 £1,5/1.6/
33. 1esce £1,6/1.12
34. Zurich FinanciaI hc qucte
5ervices
£601.322222
£6 £6 £6 6 £6 6666 £6 £6 66666666610 10 10 110 10 10000 1 0
www.aufoexpress.co.uk Sµoc|al lssoo ××
0l0 ¥00 kN0w! Vctc.|sts a¸cd `·-`` |a.c scco t|c c|¸¸cst |osu.aocc ç.|cc d.cç |o
t|c çast ,ca., accc.d|o¸ tc t|c //, .|t| ç.ca|uas |a|||o¸ l· çc. ccot, tc í/·8`·, co a.c.a¸c
0ur verd|ct
1AkINC the tep spet in eur price-
Iecused insurers' tabIe is £sure - a
IittIe diIIerent te its disappeinting
31st pIacing everaII. CIearIy, theugh,
there's mere te previding a geed
peIicy than an aIIerdabIe price.
1hat's iIIustrated by eur ßriver
Pewer winner, NFb MutuaI, which
Iinished weII dewn eur price chart.
when buying insurance, it's
essentiaI te take inte acceunt what's
impertant teyeu, researchthe market
thereughIy and cheese accerdingIy.
Avg
ke. Cempany quete
1. £sure £3/1.22 31
2. 5heiIas' wheeIs £399.76 3/
3. keyaI 8 5un £/83.89 /
AIIiance
4. Insure £/86.25 32
5. LIeyds 15ß £/90.69 19
6. M85 £501.97 1/
7. FrizzeII £508.6/ 2
8. Adrian FIux £516.0/ 18
9. Lv= £529.22 6
10. ßreker ßirect £557.0/ 33
11. Natienwide £569.35 13
12. Zurich FinanciaI £571.7/ 27
5ervices
13. ChurchiII £572.15 26
14. 5winten £57/.89 2/
15. haIiIax £596.70 30
16. Mere 1han £600./2 29
17. ßirect Line £632.86 20
18. hastings ßirect £651.39 37
19. AA £681.76 35
20. £quity ked 5tar £696.08 23
21. 5ainsbury's £732.28 15
22. ßiamend £738.60 /0
23. AdeIaide IAM £7/5.36 3
5urety
24. 5ACA £7/7./5 5
25. Creupama £763.56 9
26. PriviIege £780.00 28
27. [ehn Lewis £815.7/ 7
28. Ce-eperative £816.21 10
Insurance 5ervice
29. PrudentiaI £878.25 17
30. Chaucer £889.69 36
31. NFb MutuaI £898.00 1
32. Natwest £93/.09 12
33. kIA5 £1,001.96 8
34. 1esce £1,1/7.88 21
35. Ageas h]A 11
36. AIIianz h]A 16
37. Aviva h]A 22
38. AXA h]A 25
39. highway h]A 38
40. 5wiItcever h]A 39
N0w0klf£
kANklN65
f0N0Ak£
Average quote g|ves
overa|| pr|ce rank. 8ut
how does |t compare?
SS-¥£Ak-0L0
0ent|st, Ne|ton Nowbray, Le|cs
Mature ma|e has 20 years' no c|a|ms,
and owns a 8Mw 510d worth £40k
40-¥£Ak-0L0
0ub||c|ty manager, 8r|ghton
ßomeowner |s a mother do|ng 5,000
m||es a year |n £I5k Vauxha|| |ns|gn|a
1. £sure £217.00
2. 5heiIas' wheeIs £316.77
3. FrizzeII £361.01
4. LIeyds 15ß £/09.26
5. Lv= £/12.56
6. haIiIax £/23.20
7. M85 £/2/.18
8. AA £//1./3
9. Natienwide £//7./7
10. Insure £/57.00
11. hastings ßirect £/75.60
12. 5winten £/82.60
13. Chaucer £/95.02
14. ChurchiII £506.68
15. keyaI 8 5un AIIiance £513.29
16. Mere 1han £520.77
17. Adrian FIux £553.51
18. ßiamend £557.56
19. ßreker ßirect £569.57
20. Zurich FinanciaI £599.0/
5ervices
21. ßirect Line £6/0.2/
22. £quity ked 5tar £685.31
23. kIA5 £7/0.52
24. AdeIaide IAM 5urety £7/2./0
25. PriviIege £750./8
26. 1esce £753.59
27. 5ainsbury's £761.08
28. [ehn Lewis £780./5
29. Ce-eperative £786.02
Insurance 5ervice
30. 5ACA £81/.9/
31. Creupama £831.31
32. PrudentiaI £923.26
33. Natwest £1,021.8/
34. NFb MutuaI hc qucte
1. £sure £205.83
2. keyaI 8 5un AIIiance £215.86
3. 5heiIas' wheeIs £262.78
4. M85 £26/.9/
5. LIeyds 15ß £273./0
6. Insure £313.13
7. ßreker ßirect £350.93
8. 5winten £375.32
9. Adrian FIux £38/.61
10. ChurchiII £/19.76
11. £quity ked 5tar £//6.37
12. ßirect Line £/70.6/
13. 5ainsbury's £/91.8/
14. AA £509.86
15. 5ACA £511.36
16. FrizzeII £520.50
17. Mere 1han £522.58
18. ßiamend £52/.70
19. AdeIaide IAM 5urety £537.2/
20. Lv= £539.60
21. Zurich FinanciaI £5//./3
5ervices
22. haIiIax £5/9.51
23. Ce-eperative £571.95
Insurance 5ervice
24. Creupama £572.95
25. Natienwide £579.9/
26. [ehn Lewis £59/.93
27. PrudentiaI £613.7/
28. NFb MutuaI £659.19
29. Natwest £66/.2/
30. kIA5 £723.72
31. hastings ßirect £793.62
32. PriviIege £801.36
33. 1esce £1,0/8.92
34. Chaucer hc qucte
£217.0000000000
£3 £3 £3 £3 £3 £3 £3 333 £3 333316 16 1116 16 16 16 6 16 66 16 77
0river Pewer
ranking
www.aufoexpress.co.uk ×s Sµoc|al lssoo
8reakdewnteve
8est |or breakdowns
0u| |esu|ts |evea| wh|ch ope|ato| you can |e|y on |l you b|ea| down
keasen fer breakdewn kespenses {%)
Mechanlcal fault 52
Uther 29
Puncture 15
Mlsfuel 3
kan cut cf fuel 1
Mcst mctcrlsts (57 per cent) tcld us lt tcck
a breakdcwn patrcl between 30 mlnutes
and an hcur tc arrlve. And 22 per cent gct
help ln less than 30 mlnutes - sc mcst
ccmpanles gct a decent sccre ln thls area.
Thls dld vary dependlng cn prcvlder:
52 per cent cf drlvers wlth Tescc ccver sald
thelr breakdcwn patrcl arrlved between
30 mlnutes tc an hcur after they'd called.
8ut thls flgure rlses tc 7/ per cent amcng
respcndents whc have Mcre Than ccver.
1ime te recever kespenses {%)
Less than 30 mlns 22
30 mlns-1hr 57
1hr-2hrs 16
2hrs-3hrs 3
Mcre than 3 hcurs 2
After the amcunt cf tlme lt takes fcr
the breakdcwn servlce tc arrlve, the
next lssue ls whether the patrcl ls able
tc resclve the prcblemand get ycu
mcvlng agaln. Mcre than a thlrd cf
respcndents (38 per cent) repcrted
that thelr car was flxed permanently at
the slde cf the rcad. Fcwever, a slmllar
number (36 per cent) sald they had tc be
tcwed, wlth 16 per cent cf these havlng
tc be taken tc a garage fcr further help.
Agaln, the result cf ycur call-cut dlffered
dependlng cn whlch prcvlder ycur ccver ls
wlth, and mctcrlsts whc use kescue my Car
were the mcst llkely (/6 per cent) tc get a
permanent flx by the rcadslde. 8ut cf the
respcndents uslng hatlcnal 8reakdcwn,
33 per cent had tc be tcwed tc a garage.
kesuIt ef caII-eut kespenses {%)
Permanently flxed 38
Tempcrarlly flxed 22
Tcwed tc a lccatlcn cf my chclce 20
Tcwed tc garage 16
They cculdn't help 3
kespcndents tc cur urlver Pcwer survey
gave wlldly varylng sccres cn the tlme lt
tcck breakdcwn cperatcrs tc respcnd tc a
call-cut and the cutccme - sc when thelr
ccver explred, dld they lcck elsewhere tc
ensure they were gettlng the best deal!
Apparently nct, as /3 per cent cf ycu
stlll recelve ycur breakdcwn ccver free wlth
ancther servlce. And fcr thcse drlvers whc
dc shcp arcund, prlce ls the key factcr.
keasen fer cheesing
breakdewn service kespenses {%)
Free wlth ancther servlce /3
Prlce 23
keputatlcn 22
kange cf servlces 11
Flexlble payment cptlcns 1
Sc, cnce all these thlngs have been taken
lntc acccunt, hcwdld ycur breakdcwn
cperatcr fare! Uver the next fcur pages,
we ccunt dcwn 8rltaln's best and wcrst
servlces. And turn tc Page 80 tc flnd
cut whlch ccmpany came cut cn tcp.
CFUUSlh0 a breakdcwn ccmpany tc
ccver ycur car lsn't easy. uc ycu gc fcr
cne cf the blg names! Ur stlck wlth what
came free wlth ycur car cr lnsurance pcllcy!
urlver Pcwer can help ycu lgncre reputatlcn
and ccnvenlence and slmply plck the best.
kespcndents tc cur survey marked thelr
breakdcwn cperatcr cn key lssues llke hcw
qulckly lt arrlved and whether lt flxed the
fault, plus they rated value fcr mcney and
the patrcl's presentatlcn. Uur strlct crlterla
ensure a rcbust sample slze, sc cnly 13
ccmpanles made lt lntc cur 2013 chart.
Althcugh 87 per cent cf ycu have ccver,
cnly /3 per cent needed tc use lt. And
as cur table (abcve, rlght) shcws, a huge
73 per cent cf these call-cuts were fcr
mechanlcal faults, whlch cculd be due
tc a drcp ln rellablllty cr the number cf
agelng cars cn uKrcads. Flther way, makers'
reluctance tc flt spare tyres ln newmcdels
seems tc be causlng drlvers trcuble: 15 per
cent cf ycu made a call-cut fcr a puncture.
TwUyears agc, cnllne cperatcr
kescue My Car flnlshed thlrd ln
urlver Pcwer. 8ut lt's a very dlfferent
stcry ln 2013, as lt plunges tc 12th place. The
ccmpany uses a netwcrk cf lccal cperatcrs rather than
lts cwn emplcyees, and tallcrs quctes tc each custcmer.
8ut whlle drlvers tell us they lcve the lcwprlces, servlce ln
cther areas ls fcund wantlng, wlth cne respcndent summlng
lt up perfectly by telllng us: "Ycu get what ycu pay fcr."
11
11
11
11
6
9
I9.81X
I1 I I
50££0 0f k£f09£k¥
9AL0£ f0k N0N£¥
09£kALL 5£k9lf£
A8lLl1¥ 10 flk
1N£ fA0L1
fkl£N0LlN£55 AN0
N£L0f0LN£55
6£N£kAL
0k£5£N1A1l0N
C0k1AC1 www.k£5C0£MYCAk.C0M
30 mins
te 1 heur
PermanentIy
fixed
54.5X 45.5X
1lM£ 10
AkklV£
k£5uL1 0F
CALL-0u1
2012 005l1l0N I
12. kescue Ny far
Uuk flrst and cnly new
entry ln the urlver Pcwer
2013 breakdcwn chart ls Start
kescue. lt's backed by Call Asslst Ltd, whlch has been
prcvldlng breakdcwn servlces cn behalf cf a range cf lnsurers
acrcss Furcpe fcr the past 13 years and cperates a netwcrk cf
cver 1,100 apprcved reccvery agents ln the uK. Start kescue's
annual breakdcwn ccver starts at £18.30 a year - but cur survey
fcund servlce ln cther areas falls belcwcustcmers' expectatlcns.
11
11
12
11
4
11
II.0IX
I1 I I
50££0 0f k£f09£k¥
9AL0£ f0k N0N£¥
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A8lLl1¥ 10 flk
1N£ fA0L1
fkl£N0LlN£55 AN0
N£L0f0LN£55
6£N£kAL
0k£5£N1A1l0N
C0k1AC1 www.51Ak1k£5C0£.C0.0K
30 mins
te 1 heur
1emperariIy
fixed
I2.2X 4I.1X
1lM£ 10
AkklV£
k£5uL1 0F
CALL-0u1
2012 005l1l0N uot ||sted
N£w
£N1k¥
11. 5tart kescue
00wN
5
6hris Ebbs
Chri·_Lbb·_denni·.co.uk
6
Ch
www.aufoexpress.co.uk Sµoc|al lssoo פ
0l0 ¥00 kN0w! w|||c acst d.|.c.s tc|d us t|c|. ca. .as ||·cd çc.aaocot|,
at t|c .cads|dc, |uod.cds c| ,cu sa|d t|c c.ca|dc.o cçc.atc. ccu|dot |c|ç at a|| er
A kFASUhA8LF result fcr hatlcnal
8reakdcwn ln urlver Pcwer 2013:
lt mcves up twc places and sees
lts cverall sccre lncrease by flve per
cent. The ccmments we recelved frcmlts custcmers weren't,
cn the whcle, negatlve. "Adequate," sald cne, whlle ancther
tcld us hatlcnal 8reakdcwn "dces the |cb". Thls seems tc sum
up the ccmpany: whlle the servlce ls acceptable, hatlcnal dcesn't
make much effcrt tc gc abcve and beycnd the call cf duty.
10
9
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9
9
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80.44X
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09£kALL 5£k9lf£
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1N£ fA0L1
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N£L0f0LN£55
6£N£kAL
0k£5£N1A1l0N
C0k1AC1 www.h85R0P.C0.0K
30 mins
te 1 heur
1ewed
te garage
59.5X 11.1X
1lM£ 10
AkklV£
k£5uL1 0F
CALL-0u1
2012 005l1l0N I1
11. Nat|ona| 8reakdown
TFlSyear's mcst lmprcved
cperatcr ls Tescc, whlch
rlses slx places tc 8th. lmpresslve, as lt was
ranked wcrst fcr frlendllness and helpfulness and general
presentatlcn ln 2012. Thls year ycu gave lt reascnable ratlngs
fcr bcth. The hlgher-ranked kAC prcvldes breakdcwn servlces
fcr the supermarket glant, but custcmer ccmments lndlcate
pecple are largely happy tc buy vla Tescc. Une tcld us lt was
"efflclent and gccd value", and ancther sald lt was "lcvely".
6
5
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C0k1AC1 www.1£5C08AhK.C0M]Ih50kAhC£]8k£AK00wh]Ih0£X.R1ML
30 mins
te 1 heur
PermanentIy
fixed
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2012 005l1l0N I4
8. 1esco
hUchange fcr the uK's thlrd blggest
breakdcwn cperatcr - even lts cverall
sccre ls near-ldentlcal tc last
year's(81.02 per cent). As ln 2012,
0reen Flag's sccrecard ls ccnslstently medlccre, wlth categcry
ranklngs cf elght, nlne and 10. Ycur ccmments back thls
up: "lmpcllte but able tc flx rudlmentary prcblems," sald cne
underwhelmed drlver. Plenty cf cthers were satlsfled wlth the
servlce, but thls result suggests 0reen Flag must try harder.
9
10
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C0k1AC1 www.Ck££hfLAC.C0M
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2012 005l1l0N 9
N0N
N09£k
9. 6reen f|ag
A uFvASTATlh0 drcp dcwn
the table fcr 2012's number
cne breakdcwn cperatcr. AutcAld
stlll leads the way cn value, but lts servlce leaves a lct tc be
deslred elsewhere. The ccmpany has a unlque apprcach: drlvers
pay fcr the ccst cf reccvery lf they need lt, and clalmthe mcney
back frcmAutcAld. And desplte the sharp fall, custcmers stlll
appear tc be lmpressed cverall. Typlcal ccmments lncluded
"excellent value" and "very efflclent, cheap and helpful".
12
12
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C0k1AC1 www.A010AI08k£AK00wh.C0.0K
30 mins
te 1 heur
1ewed te a Iecatien
ef my cheice
59.1X 15.2X
1lM£ 10
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2012 005l1l0N I
00wN
9
10. AutoA|d
00
2
00
6
www.aufoexpress.co.uk sõ Sµoc|al lssoo
A uFCFhT result fcr Alllanz's
breakdcwn servlce - alsc kncwn
as Mcndlal Asslstance. lt's rlsen
fcur places up cur chart. Many
custcmers get free ccver when they buy
thelr car (cr wlth thelr bank acccunt cr extended warranty),
and feedback ls mcstly pcsltlve. "Fas always dellvered a gccd
call-cut servlce," repcrted cne respcndent. Ancther sald: "0reat
servlce cn the rcad, but nct very helpful at head cfflce."
8
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2012 005l1l0N II
I. A|||anz 6|oba| Ass|stance
TFF uK's blggest breakdcwn
cperatcr has cemented last year's
twc-pcsltlcn cllmb up cur table wlth
a repeat perfcrmance ln 2013. lt's
gccd tc see a brand wlth the AA's stature ln the tcp flve, but
dlsappclntlng that lt's crltlclsed fcr hlgh prlces. Une custcmer
tcld us: "l have tc threaten tc leave every year tc get the AA
tc match lts cffer cn ccmparlscn websltes." Ancther sald: "lt
cffers cheaper rates cn the lnternet than fcr exlstlng members."
4
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C0k1AC1 www.1R£AA.C0M]8k£AK00wh-C0v£k
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2012 005l1l0N 6
4. AA
TFF breakdcwn armcf
lnsurance ccmpany Mcre
Than has reglstered an encrmcus
lmprcvement ln 2013. lt's held cn tc lts lmpresslve thlrd place
fcr speed cf reccvery and lmprcved lts ranklng ln mcst categcrles.
The cnly black marks are fcr prlces, plus the fact lts pcllcles are
nc lcnger avallable as standalcne prcducts. Stlll, pralse frcm
custcmers lncluded "always arrlved wlthln /0 mlnutes when
used" and "lt's great that ccver ls valld thrcughcut Furcpe".
1
I
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6£N£kAL
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C0k1AC1 www.M0k£1RAh.C0M
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2012 005l1l0N I0
5. Nore 1han
AuTUhATlUhAL kescue came
wlthln a whlsker cf a tcp-flve
flnlsh. And were lt nct fcr a lacklustre
sccre fcr lts staff's general presentatlcn, lt may well have
made lt. Thls ls a ccnslstent grlpe - lt flnlshed 11th ln thls
categcry last year, and ls ranked 10th here ln 2013. Uur
readers seemed tc be mcst lmpressed by Autcnatlcnal's
premlums. Une respcndent sald: "Prcbably nct as gccd at
flxlng faults as the AA and kAC, but mcre reascnably prlced."
5
8
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C0k1AC1 www.A010hA1I0hAL.C0.0K
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2012 005l1l0N 8
6. Autonat|ona| kescue
00
5
00
2
8reakdewnteve
00
4
00
2
www.aufoexpress.co.uk Sµoc|al lssoo s¯
0l0 ¥00 kN0w! 0| t|c d.|.c.s .|c |ad tc ca|| cut a c.ca|dc.o cçc.atc.,
|uod.cds d|d sc cccausc t|c, |ad c|t|c. a|s|uc||cd c. .uo cut c| |uc| a|tc¸ct|c.
Your views on your cars
fA5£ 5100¥
IF yeu want an exampIe eI the
kind eI custemer IeyaIty that
C£MMetering Assist inspires
with its service, yeu need Ieek
ne Iurther than 5teve 5witzer.
"I've been with C£MIer
mere than 30 years," he teId us.
"And aside Irema brieI ene-year
peried with the kAC - which was
enIy because it came Iree with
a car insurance peIicy - I've
never used anybedy eIse."
It's easy te see why 5teve
has never strayed. "1hey're geed
peepIe," he added. "II yeu de have
te caII C£Meut it's exceptienaIIy
quick. 1he service is exceIIent, it's
reasenabIy priced and the staII
seemte genuineIy beIieve in and
premete the idea eI geed driving."
5teve 5w|tzer ||ves. wadeb||dge, Co|nwa|| D||ves. vw 0o|l |state
UhCF agaln, the kAC has
edged cut lts chlef ccmpetltcr,
the AA. And thls year lt's selzed
a pcdlumspct, tcc. 8ut, |ust llke lts arch-rlval, lt ccmes
ln fcr heavy crltlclsmcver prlclng, wlth ycur ccmments
ranglng frcm"gccd as lcng as ycu keep a check cn the
prlce charged" tc "average servlce at hlgh ccst". There was
plenty cf pralse fcr cther areas cf lts servlce, but the kAC
has tc address custcmer dlssatlsfactlcn cver premlums.
I
2
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N£L0f0LN£55
6£N£kAL
0k£5£N1A1l0N
C0k1AC1 www.kAC.C0.0K
30 mins
te 1 heur
PermanentIy
fixed
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2012 005l1l0N 4
1. kAf
Ah almcst perfect sccre frcm
0FMMctcrlng Asslst. The brand
has dcmlnated the urlver Pcwer
breakdcwn chart fcr years, and after
belng knccked cff the tcp spct ln 2012 by AutcAld, lt's had an
emphatlc return tc fcrm. Custcmers were glcwlng ln thelr pralse,
wlth ycur ccmments lncludlng "excellent servlce and value" and
"frlendly, gccd range cf servlces and dcesn't rlp ycu cff". what
mcre cculd ycu ask fcr frcma breakdcwn cperatcr!
1
1
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6£N£kAL
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C0k1AC1 www.M010kIhCA55I51.C0M
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2012 005l1l0N 2
1. 6£N Notor|ng Ass|st
TFFkF ls a huge gap
between the tcp twc
and the rest - Lv= 8rltannla kescue ls almcst three per cent
clear cf lts clcsest rlval, the kAC. And lt was awarded tcp-flve
flnlshes ln every categcry. The ccmments we recelved cn the
servlce were almcst unlversally pcsltlve. "kellable, helpful,
qulck tc respcnd and gccd value," sald cne custcmer. "wculd
reccmmend tc anycne," explalned ancther. Stlll, lt cculdn't
take the tcp spct frcman cld urlver Pcwer favcurlte...
2
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6£N£kAL
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C0k1AC1 www.8kI1AhhIAk£5C0£.C0M
30 mins
te 1 heur
1ewed te a Iecatien
ef my cheice
62.6X 12.IX
1lM£ 10
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CALL-0u1
2012 005l1l0N 1
2. L9= 8r|tann|a kescue
00
1
00
1
00
1
er
ln h|s 10 years-p|us w|th
6£N, 5teve 5w|tzer says
serv|ce has been superb
www.aufoexpress.co.uk sä Sµoc|al lssoo
Hot
inthc
keadIesIs
v|s|t autoexpress.co.uk lo| the |atest new ca|s and d||ves
Mertedes
6L vs biste
Menster Merc takes en its
key Land kever rivaI in a
seven-seat 5bv head-te-head.

www.aufoexpress.co.uk Sµoc|al lssoo sß
Supermìnì-SU¥s are bìg news, but ìs kenauIt´s newfIìo-based
faptur a better buy than the Peugeot 2008 or Nìssan [uke!
Skeda tiIige
measures up
PeugeeI
2Ā8 updaIe
Award-winning city car is
preving its werth beth in tewn
and en twisting ruraI reads.
Absence makes the heart grew
Iender as eur man gets back
behind the wheeI eI supermini.
98 96
ken. Captur
ßynamiqueS Nav
Price: £17,895
£ngine: 1.5-lltre /cyl, 89bhp
0-60mph: 11.8 seccnds
1est ecenemy: /6.5mpg]10.2mpl
C02: 95g]km
AnnuaI read tax: £0
why? All-newcrcsscver alms
tc take a sllce cf thls lucratlve
market wlth a lcng llst cf
perscnallsatlcn cptlcns and
lcw-emlsslcn englnes.
Feugeet
2008AIIure
Price: £17,7/5
£ngine: 1.6-lltre /cyl, 113bhp
0-60mph: 9.8 seccnds
1est ecenemy: /8.9mpg]10.0mpl
C02: 105g]km
AnnuaI read tax: £20
why? Peugect's crcsscver
gces fcr a mcre restralned
and upmarket lcck than rlvals,
whlle 0rlp Ccntrcl systemglves
lt a degree cf cff-rcad ablllty.
Nissan
juken·tec
Price: £17,690
£ngine: 1.5-lltre /cyl, 109bhp
0-60mph: 10.5 seccnds
1est ecenemy: /0.7mpg]9.0mpl
C02: 109g]km
AnnuaI read tax: £20
why? Trallblazlng mcdel ls stlll
gclng strcng wlth the lntrcductlcn
cf a clean newdlesel. we try
n-tec spec, whlch hlssan
expects tc be the best-seller.
h0sooner has one newsmaII
crossover been Iaunched than there's
another one ready to |oin the ranks. 0nIy
Iast month (Issue 1,273) we tested the
Peu¿eot 2008, and nowit's the turn of
the kenauIt Captur to make its test debut.
0f course, whiIe these cars have faux-
50v styIin¿, they're far more IikeIy to be
seen poundin¿ city streets - which is why
the Captur is excIusiveIy front-wheeI
drive. kenauIt aIso offers a wide ran¿e
of personaIisation options and an array
of paint coIour combinations, whiIe under
the skin the en¿ine ran¿e is ¿eared
towards efficient runnin¿.
5o where exactIy does the Captur fit
into the mix? for its first test, we've Iined
up two tou¿h rivaIs in the shape of the
2008 and the pioneer of the ¿rowin¿
supermini-crossover cIass, the hissan |uke.
1he 8ritish-buiIt modeI has been ¿iven a
revised version of the 1.5-Iitre dCi dieseI
en¿ine that it shares with the Captur,
in order to heIp it keep pace with the
ever-expandin¿ pack of rivaIs.
we tried aII three on a variety of roads
to see which is the compact crossover kin¿.
Picfures. Pefe Gibson
Locafion. 1rinify ßuoy WharF, Docklands
¨Jhe faptur ìs geared
towards comfort
and economy rather
than sharp handIìng¨
RENAUL1'S recordIor Luildihg SUvs is
¡aicly ai Lesi, Lui ile hewCa¡iur ish'i
really aiiem¡iihg io Le a ¡x¡. Sure, ile raised
ride leigli ahdLlack¡lasiic Lum¡er ahd
sill exiehsiohs give ii a cluhky look, Lui
ile realiiy is ilai ile Ca¡iur is a ¡um¡ed-u¡
su¡ermihi ilai's largely ihHuehcedLy ile Clio.
¥ougei a Lig Rehauli Ladge ohile
rouhdedhose, ¡lus a mihimal grille ahd
¡oihiy leadliglis, wlile scul¡iedlihes How
alohg ile sides oI ile car ahdrise io ile
iail-liglis. Ai ile rear ile humLer ¡laie is
sei ihio ile iailgaie, wiilCa¡iur wriiiehih
large leiiers aLove ii, ahdilere's a relaiively
small rear wihdowIor ile rakedrear ehd.
Overall, ile Ca¡iur looks like ahihHaied
Clio, Lui wlai seis ii a¡ari is ile varieiy oI
¡ersohalisaiioho¡iiohs availaLle. Ex¡ressioh
models come ihsevehsiahdardcolours, Lui
iI yougo Ior a Dyhamique irim, youcah
cloose Iromilree ¡acks Arizoha, Miami
or Mahlaiiah. 1lese adda cohirasi rooI ahd
colour-codedihierior, ¡lus exierior deiailihg
ilai com¡lemehis ile car's Lase colour. Our
Ca¡iur came ihOysier Grey wiilile Arizoha
rooI ahdladcolour-codedwleels. Ii ceriaihly
sioodoui, Lui we ilihkile Rehauli looks
Leiier ihsomeoiler colour comLihaiiohs.
Sie¡ihside, ahdile similariiies wiilile
Clio cohiihue. 1le daslLoarduses ile same
iwihdials ilai are LiseciedLy a cehiral digiial
read-oui, wlile ile air vehis ahdcehire
cohsole are carriedover, ioo. Bui ile Ca¡iur
also uses some oI ile Clio's ¡oorer-qualiiy
swiiclgear ile zoo8is Iar classier ahd
Ieels like a ligler-qualiiy ¡roduci.
1le iouclscreehihIoiaihmehi sysiemish'i
ile mosi ihiuiiive io use, eiiler. 1le mehus
swee¡ihahdoui, so wlile ilere's ¡lehiy
oI ihIormaiioh, ihcludihg sai-hav, radio,
muliimedia ahdeco drivihg screehs, ii
iakes iime io havigaie ilrouglilem, wlicl
cahLe disiraciihg wlehyou're drivihg. Agaih,
Peugeoi's sysiemis easier io gei ohwiil.
1lere are some heai ioucles ihile
Ca¡iur's caLih, ilougl. Our car was Liied
0pt|on packs a||ow cab|n to be
ta||ored w|th co|our-coded deta||s
www.aufoexpress.co.uk s€ Sµoc|al lssoo
RcnauIt Captur
kead IesI
InfIuence of fIìo ìs cIear, but ìs that a heIp... or a hìndrance!
P£kf0kMANt£
0-60 !!.8 5£C5 10P 5P££0!Ā6mph
PkAt1ltALl1Y 8001
(5£A150P]00wh) 3TT/!,23S L15
wiilremovaLle ahdwaslaLle seai covers ilai
zi¡over ile siahdardiiems so ii'll Le easy io
cleahu¡ahy accidehial s¡ills wlile ile cargo
sira¡s ohile seaiLacks are a siylislioucl.
Backseai s¡ace is sliglily ¡oorer ilahih
ile zoo8, ilougl, ahdile comLihaiiohoI dark
maierials ahdour car's o¡iiohal dark-iihied
wihdows madeii Ieel clausiro¡loLic, alilougl
ii is siill more s¡acious ilahile [uke.
Ahoiler Lohus is ile Iaci ilai ile Ca¡iur
las ile Liggesi Looi oI ilese ilree, wleiler
ile seais are u¡or dowh, wlile ile reversiLle
Ialse Hoor liIis io reveal a liddehsiorage area
dee¡ehouglIor more ilahmerely a la¡io¡.
Ohilemove, ileCa¡iur is gearediowards
comIori ahdecohomyrailer ilahslar¡
lahdlihgahd¡erIormahce. 1le 8¸Ll¡
SIyling „„„„
1h£ Captur Ieeks very simiIar
te CIie with pIastic bedy
meds. 1here are pIenty eI
persenaIisatien eptiens.
lnIerier „„„
L015 eI switchgear is
berrewed Iremthe CIie.
1he centre censeIe Ieeks
geed, but there are tee many
hard pIastics and cheap
switches eIsewhere.
briving „„„
50F1 suspensien is designed
Ier cemIert, whiIe Ieng-geared,
Iew-eutput dieseI is Iethargic.
vague centreIs mean there's
net much Iun te be had.
tesIs „„„„„
ߣC£N1 IueI ecenemy and
residuaIs heIp the Captur's
cause, as dees kenauIt's
4+ warranty and maintenance
deaI. 5tandard kit is genereus.
PratIitaliIy
„„„„
ßICC£51 beet here cemes at
the expense eI rear seat space,
but there are pIenty eI neat
sterage seIutiens in the cabin.
SaleIy „„„„„
1h£ Captur scered a Iive-star
£ure NCAP resuIt, thanks te
standard £5P, six airbags and
IseIix meunts in rear seats.
¡._ dCi diesel is z¡Ll¡dowhohile Peugeoi's
HDi, wlile ile Lve-s¡eedLox uses lohg raiios
io Loosi ecohomy, so ile Ca¡iur was iwo
secohds slower ilahile zoo8Iromo-6zm¡l,
ai ¡¡.8secohds. Ih-gear res¡ohse was equally
leilargic, ahdile hoicly gearsliIi Ieli vague.
Ihcorhers ile Ca¡iur iurhs ihslar¡ly, Lui
ilere is liiile IeedLackilrouglile wleel, ahd
ile soIi sus¡ehsiohmeahs ilere is more Lody
roll ilahiheiiler oI iis rivals. 1le ¡ayoII Ior
ilis is ilai ile Rehauli ¡rovedio Le ile mosi
comIoriaLle cruiser, wlile iis smaller wleels
lel¡edii iosoaku¡Lum¡s.1lelower-¡owered
ehgihealsomeahs ileCa¡iur las aIIordaLle
ruhhihgcosis, wiilIree roadiax ahdclea¡er
com¡ahy car iax raies. Iuel ecohomy oI
¡6._m¡gohiesi was reasohaLle, alilouglilis
was Lelihdile zoo8, as ile ehgihe ladio Le
workedlarder ilahilePeugeoi's iokee¡¡ace.
Wiila ¡rice iag oI £¡),8¸_, ile Ca¡iur
is £¡_omore ilahile zoo8, Lui ii las ile
sirohgesi residuals ahdis margihally Leiier
equi¡¡edilaheiiler rival lere. Does ilis
make u¡Ior iis sloricomihgs elsewlere¹
1here´s a decent beet,
and the range ef
persenaIisatien
eptiens is extensive.
Seme ef the cabin
materiaIs feeI cheap,
and the Captur isn´t
very inspiring te drive.
N01 S0 600b
600b
fab|n w||| be |am|||ar to f||o owners, but
qua||ty o| sw|tchgear cou|d be better. 0n road, the faptur cru|ses we|| yet |a||s to exc|te
faptur has
the b|ggest
boot o| the
contenders
here, wh||e
|a|se ||oor
revea|s
add|t|ona|
storage
www.aufoexpress.co.uk Sµoc|al lssoo s}
kenau|t Captu| vs ||va|s kead IesI
kuNNlN6 t0S1S
46.SMPC (0h1£51) L6! fILL-0P
c
4
d
P
„
ß
th
b
s
S
1
£
s
Is
www.aufoexpress.co.uk sØ Sµoc|al lssoo
Pcugcot 2008
¨Insìde, the 2008
has a better-quaIìty
feeI than ìts rìvaIs¨
kead IesI kenau|t Captu| vs ||va|s
fredìbIe performance
on the road makes
2008 a contender
ONiisiesi deLui (Issue¡,z)¸), ileio¡-
s¡ec Peugeoi zoo8Ielihe was Leaieh
Ly ile Skoda ¥eii. So lowwill ile mid-
s¡ec Allure com¡are io ile Ca¡iur¹
Uhlike ile Ca¡iur, ii's clear ilai
Peugeoi made a more cohceriedeIIori
io make ile zoo8looklike ahSUv. 1le
squared-oII hose, more u¡rigli siylihg
ahdrooI rails give ii a cluhky look, ahdii
seems more growh-u¡ilahile Ca¡iur.
However, wlai looks like a raisedrooHihe
aLove ile Lackdoors is merely Ior eIIeci
as ilere's ho exira rear leadroom.
Sie¡ihside, ahdilezoo8las aLeiier-qualiiy
Ieel ilahiis rivals, wiilgloss Llackirimohile
cehire cohsole ahddecehi swiiclgear liIied
siraigli Iromilezo8. 1leLlue-rihgeddials are
a heai ioucl, Lui youlave io dro¡ile sieerihg
wleel ihio your la¡io see ilem¡ro¡erly.
1lere's more roomihile zoo8ilahih
ile Ca¡iur. 1le car ihour ¡iciures is ihIelihe
s¡ec wiilleailer irim, Lui Allure models cah
Le ladwiilsimilarly colouredIaLric irim,
wlile ile ¡ahoramic rooI is a £¡ooo¡iioh.
1le zoo8las more ¡assehger s¡ace, Lui
ilere areh'i as mahy siorage cuLLies ahdile
door Lihs are slallow. 1le Looi is sliglily
smaller, ioo, ahdile ¡lasiic ruhhers sei ihio
ile car¡ei meahiiems are more likely io slide
aLoui, es¡ecially as ilere areh'i ahy Lag looks.
Ohile road, ile zoo8las a disiihci ¡ower
advahiage over Loilrivals lere, ahdii was
ile quickesi ai ile irack. 1lis was lel¡edLy
ile closer raiios oI ile six-s¡eedgearLox,
alilouglile cluhky sliIi aciiohwas similar
io ile Rehauli's, ahddoesh'i Ieel greai.
Ohile wlole, ilougl, ile zoo8¡roved
io Le more ca¡aLle ilaheiiler rival lere, as ii
sirikes a Leiier Lalahce LeiweehcomIori ahd
lahdlihg. Direci sieerihg ahdmihimal Lody
roll meahile zoo8is siaLle ihcorhers, yei ile
sus¡ehsiohsiill soaks u¡Lum¡s reasohaLly
well. Ii's hoi quiie as comIoriaLle as ile Ca¡iur
wlehcruisihg ohile moiorway, Lui ii ruhs ii
close. Plus, our car came wiil£¸ooo¡iiohal
¡)-ihclalloys, so ile Allure's usual ¡6-ihcl
rims slouldLe evehmore comIoriaLle.
1le siahdardGri¡Cohirol sysiemis
desighedio give ile Irohi-drive Peugeoi some
ligli oII-roadaLiliiy, Lui wlile ii was Leiier
ilahile Ca¡iur, ilis is more dowhio ile Gri¡
Cohirol-equi¡¡edcar's siahdard-Li mudahd
showiyres. Ihierms oI cosis, ile zoo8ahd
Ca¡iur are Iairly evehly maicled. 1lere's ohly
£¡_oLeiweehilemoh¡rice, alilouglsai-hav
is a £¡ooo¡iiohohile Peugeoi, yei ii geis
a DABradio as siahdard. Iuel ecohomy oI
¡8.¸m¡g ohiesi was excellehi, Lui residuals
are ¡oorer ahdiax cosis are sliglily ligler.
Ahdwlile Peugeoi cah'i maiclRehauli's ¡-
warrahiy ahdservicihg scleme, youcahLuy a
zoo8via iis [usi AddIuel ¡ersohal lease ¡lah.
Ii's a decehi ¡ackage, Lui is ii a wihhihg ohe¹
SIyling „„„„
ChbNk¥ styIing and chreme
trimgive the 2008 a grewn-
up 5bv Ieek that marks
it eut Iremthe 208.
lnIerier „„„„
ßA5hß0Akß is IiIted Iremthe
208, and it has decent-Ieeking
switchgear, whiIe bIue L£ß
Iighting adds a medern edge.
briving „„„„
PbNCh¥ 1.6-Iitre hßi engine
has the edge Ier perIermance,
and there's a geed baIance
eI handIing and cemIert.
ßriving pesitien isn't quite
as cempremised as 208's.
tesIs „„„„
1h£k£'5net much between
the 2008 and Captur en price,
but sat-nav cests extra en the
Peugeet, residuaIs are sIightIy
peerer and the aItersaIes
pIan isn't quite as geed.
PratIitaliIy
„„„„
PA55£NC£k space is the
best here, whiIe the beet
is enIy sIightIy smaIIer than
the Captur's. Cabin sterage
ceuId be better, theugh.
SaleIy „„„„„
1h£ 2008 has net been
tested by £ure NCAP yet,
but it is based en the Iive-star
208, whiIe Crip CentreI gives
it a teuch eI eII-read abiIity.
kuNNlN6 t0S1S
48.9MPC (0h1£51) L68 fILL-0P
P£kf0kMANt£
0-60 9.8 5£C510P 5P££0!Ā9mph
fab|n |ee|s upmarket and |s most spac|ous
on test. 0anoram|c roo| |s a £400 opt|on
PkAt1ltALl1Y 8001
(5£A150P]00wh) 36Ā/!,!T2 L15
www.aufoexpress.co.uk Sµoc|al lssoo s×
Nissan ]ukc
¨Jhe [uke ìs cIosest
to feeIìng Iìke a
conventìonaI hatch
when cornerìng¨
kenau|t Captu| vs ||va|s kead IesI
fngìne tweaks aìm
to keep bìg-seIIer
fresh agaìnst rìvaIs
WI1Ha wave oI hewcom¡aci
crossovers Hoodihg ile markei, Nissah's
Lig-sellihg [ukeis uhder aiiack. Iha Lidio
kee¡ileBriiisl-Luili model com¡eiiiive,
ile ¡._-liire dCi diesel ehgihe las Leeh
revisedmakihg ii more ¡owerIul ahd
eILciehi. Will ilis Le ehouglio IehdoII
ile clallehge oI ilese iwo hewrivals¹
Ihierms oI looks, ile [uke remaihs
divisive, wiilLulLous Lum¡ers, large, rouhd
Iogliglis, a squai Lody ahdiihy wihdows,
wlile ilis h-iec model geis Lig ¡8-ihclalloys.
1le [uke cohirasis greaily wiilile more
iradiiiohal lihes oI ile zoo8, Lui Iollows a
similar desigh-leda¡¡roaclio ile Ca¡iur.
1lahks io a raiseddrivihg ¡osiiiohyou
lave a commahdihg viewoI ile road, ahd
youIeel more like you're drivihg ahSUv
ilahihile Rehauli or Peugeoi. 1le caLih
is comIoriaLle ahdsiylisllyarrahged
arouhda ¡aihiedcehiral cohsole, ahd
ile cohirols are logically arrahged, ioo.
However, Luildqualiiy ahdile maierials
usedare sliglily lacklusire: ile door ahd
dasl¡lasiics are Himsy, ahdile slihy
irimscraicles easily. 1le Peugeoi's more
reLhedgloss Llackahdclrome Lhisl
looks ahdIeels more u¡markei.
1le [uke is lohger ilahile Ca¡iur, Lui a
slorier wleelLase meahs ii's sur¡risihgly
cram¡edihside. Rear ¡assehgers es¡ecially
suIIer, ahdlave io cohiehdwiilharrow
door o¡ehihgs, a slo¡ihg rooHihe, ahd
limiiedlegroom. 1le small, iihiedLack
wihdows doh'i lei muclligli ih, eiiler,
wlicladds io ile Ieelihg oI clausiro¡loLia.
Loads¡ace is ¡oor, ioo, wiilile z_¡-liire
Looi ohly ihcreasihg io 8¸oliires wiilile
seais dowh ile Ca¡iur las a ¡,z¸_-liire
maximum. 1le [uke doesh'i ihclude as mahy
clever siorage s¡aces as ile Rehauli, alilougl
ilere is a dee¡liIi-oui iray uhder ile Looi
Hoor. Ohile road, ile [uke is decehi io drive
ahdIeels well Lalahcedihcorhers, alilougl
ilose large alloy wleels do s¡oil ride comIori,
ahdii lacks ile com¡osure oI ile Peugeoi.
1le Nissahgri¡s ile roadwell, ilougl, ahd
ilere's hoi muclLody roll. IhIaci, oI ilese
ilree cars, ii's ile [uke ilai comes closesi
io Ieelihg like a cohvehiiohal laiclLack
ihcorhers. 1lis is ehlahcedLy Nissah's
Dyhamic Cohirol Sysiem, wlicloIIers
Loils¡oriy ahdeco-Iriehdly modes
alilouglevehihs¡oriy mode ile
sieerihg remaihs relaiively humL.
U¡daies io ile ¡._ dCi diesel ihclude hew
ihjeciors ahda iurLo, ¡lus a more eILciehi oil
¡um¡. 1lis meahs ile ¡o¸Ll¡ehgihe how
las more iorque u¡zoNmio z6oNm. Ai
ile iesi irack, ile [uke was quicker oII ile lihe
ilahile Ca¡iur. Ihierms oI ecohomy, ilougl,
ii reiurhed¡o.)m¡g ile ¡ooresi ohiesi.
1le [uke is sliglily clea¡er io Luy
ilahiis rivals Lui las similar equi¡mehi,
wiilclimaie cohirol, Blueiooil, ahiPod
cohheciioh, sai-hav ahda reversihg camera
all siahdard. Will ilis clea¡er ¡urclase
¡rice iake ile [uke io ile Irohi oI ilis Laiile¹
SIyling „„„
I1'5 distinctive, but yeu'd be
hard-pressed te caII the [uke
pretty. 1he buIbeus shape
wasn't heIped by the metaIIic
brewn paint eI eur test car.
lnIerier „„„
1h£k£ are seme decent
switches, and the centre
censeIe Ieeks smart, but buiId
quaIity IaiIs te matchthe 2008.
briving „„„„
1h£ [uke is the mest car-Iike
te drive, thanks te Iimited reII
in bends. ßut n-tec's 18-inch
wheeIs make it uncemIertabIe
en aII but the smeethest reads.
tesIs „„„„
k£vI5£ß dieseI matches
2008's engine Ier emissiens,
whiIe standard kit is simiIar te
rivaIs Ier sIightIy Iess meney.
PratIitaliIy
„„„
1h£ [uke IeeIs cramped
cempared te its rivaIs,
with narrewback seats and
a smaII beet. ßark tinted rear
windews and bIack Iabrics
make it IeeI cIaustrephebic.
SaleIy „„„„„
5IX airbags and eIectrenic
stabiIity centreI are standard,
and heIped the [uke te
earn a Iive-star crash test
rating Irem£ure NCAP.
kuNNlN6 t0S1S
4Ā.TMPC (0h1£51) L63 fILL-0P
PkAt1ltALl1Y 8001
(5£A150P]00wh) 2S!/83Ā L15
P£kf0kMANt£
0-60 !Ā.S 5£C5 10P 5P££0!Ā9mph
8oot capac|ty |s the sma||est on test. [uke
hand|es we||, but r|de com|ort d|sappo|nts
Lack|ustre mater|a|s and
c|austrophob|c |ee| mar cab|n
www.aufoexpress.co.uk Sµoc|al lssoo s¤
kenau|t Captu| vs ||va|s kead IesI
0n the read price]tetaI as tested
kesiduaI vaIue (aIter 3yrs]36,000)
ßepreciatien
AnnuaI tax IiabiIity std]higher rate
AnnuaI IueI cest (12k]20k miIes)
Ins. greup]quete]read tax band]cest
Cest eI 1st]2nd]3rd service
Length]wheeIbase
height]width
£ngine
Peak pewer]revs
Peak terque]revs
1ransmissien
FueI tank capacity]spare wheeI
ßeet capacity (seats up]dewn)
kerbweight]payIead]tewing weight
ßasic warranty (miIes)]recevery
5ervice intervaIs
bk deaIers
ßriver Pewer manu]deaIer pesitien
£ureNCAP: AduIt]chiId]ped.]saIety]stars
0-60]30-70mph
30-50mph in 3rd]4th
50-70mph in 5th]6th
1ep speed]rpmat 70mph
ßraking 70-0]60-0]30-0mph
Aute £xpress ecen (mpg]mpI)]range
Neise eutside]idIe]30]70mph
Cevt urban]extra-urban]cembined
Cevt urban]extra-urban]cembined
ActuaI]cIaimed C0
2]tax bracket
Airbags]IseIix]park. sensers]camera
Autematic]stabiIity]cruise centreI
CIimate centreI]Ieather]heated seats
MetaIIic paint]xenen Iights]keyIess ge
5at-nav]b5ß]ßAß]ßIueteeth
k£N. CAP1bk 1.5
ßCI (90) ߥN. 5
M£ßIANAv
£17,895]£18,/60
£8,572]/7.9%
£9,323
£500]£999
£1,63/]£2,723
12]£312]A]£0
Free (/yrs]/8k mlles)
/,122]2,606mm
1,566]1,778mm
/cyl ln-llne]1,/61cc
89]/,000 bhp]rpm
220]1,750 hm]rpm
5-spd man]fwd
/5 lltres]repalr klt
377]1,235 lltres
1,170]37/]900kg
/yrs (100k)]/yrs
18,000 mlles (1yr)
2/8
21st]9th
88]79]61]81]5
11.8]12.0 secs
5.1]7.9 secs
12.1 secs]h]A
106mph]2,100rpm
51.6]36.2]8.9m
/6.5]10.2]/60 mlles
68]53]63]71d8
67.3]83.1]76./mpg
1/.8]18.3]16.8mpl
163]95g]km]1/%
Slx]three]yes]£350
£1,000]yes]yes
Yes]nc]£250
£495]nc]yes
Yes]yes]nc]yes
P£bC£01 2008 1.6
e-hßI ALLbk£
£17,7/5]£20,0/0
£8,223]/6.3%
£9,522
£566]£1,132
£1,55/]£2,589
T8C]£370]8]£20
£16.99pcm(3yrs]30k)
/,159]2,538mm
1,556]1,829mm
/cyl ln-llne]1,560cc
113]3,600 bhp]rpm
270]1,750 hm]rpm
6-spd man]fwd
50 lltres]space-saver
360]1,172 lltres
1,180]528]1,300kg
3yrs (60,000)]1yr
20,000 mlles (1yr)
300
31st]26th
h]A
9.8]10.1 secs
3.8]5.2 secs
7./]10.2 secs
117mph]1,900rpm
58.5]/1.3]12.1m
/8.9]10.8]538 mlles
70]/7]63]71d8
60.1]78.5]70.6mpg
13.2]17.3]15.5mpl
155]105g]km]16%
Slx]twc]yes]nc
hc]yes]yes
Yes]£150]£750*
£495]nc]nc
£400]yes]yes]yes
NI55AN [bk£ 1.5
dCi (110) N-1£C
£17,690]£18,190
£8,325]/7.1%
£9,365
£56/]£1,128.6
£1,867]£3,112
13]£331]8]£20
£252]£356]£/28
/,135]2,530mm
1,565]1,765mm
/cyl ln-llne]1,/61cc
109]/,000 bhp]rpm
260]1,750 hm]rpm
6-spd man]fwd
/6 lltres]repalr klt
251]830 lltres
1,285]/65]1,250kg
3yrs (60,000)]3yrs
12,500 mlles (1yr)
225
12th]11th
87]81]/1]71]5
10.5]11.8secs
/.1]6.0 secs
8.7]10.8 secs
109mph]2,100rpm
/9.8]35.6]9.0m
/0.7]9.0]/12 mlles
70]/9]63]69d8
58.9]72./]67.3mpg
13.0]15.9]1/.8mpl
186]109g]km]16%
Slx]twc]£365]yes
hc]yes]yes
Yes]nc]nc
£500]nc]nc
Yes]yes]nc]yes
1esIers´ neIes
0IAk 5A¥5: kenauIt ìs hopìng ìts entry ìn the smaII crossover sector
can make a bìg ìmpact, and ìt couId do just that wìth ìts extensìve Iìst
of personaIìsatìon optìons. 0ur car´s orange over grey Arìzona fìnìsh
ìsn´t the most fIatterìng, but the bIack-and-whìte
Manhattan coIour schemes Iook cIassy, and
the Mìamì bIue fìnìsh ìs dìstìnctìve.
]AMI5 5A¥5: Some of the 2008´s detaìIìng ìs a IìttIe fussy, but at Ieast
Peugeot has made a concerted effort to make ìt Iook dìfferent to the
208. whìIe the faptur ìs cIearIy based on the fIìo, the 2008 has a
Iook aII of ìts own that wìII appeaI to buyers who want rugged
styIìng, but wìthout the Iarge dìmensìons
or the runnìng costs of a normaI SU¥.
I0M5A¥5: Not many cars are as poIarìsìng as the Nìssan [uke. Jhe
Iove-ìt-or-Ioathe-ìt Iooks are cIearIy an attractìon, though, as Nìssan
can´t buìId enough of them. And whìIe you can´t personaIìse the
[uke as much as the faptur, there´s a range of coIour wheeIs,
mìrror caps, sìII extensìons and other trìm
addìtìons avaìIabIe at your IocaI deaIer.
VerditI
RENAUL1 las daredio Le diIIerehi wiilile
Ca¡iur, ahdii's a ilorouglly decehi eIIori
Iromile Irehclmaker. 1le varieiy oI
¡ersohalisaiioho¡iiohs meahs youcah
Luilda car ilai gehuihely siahds oui Irom
ile crowd, wlile ile li-ieclihIoiaihmehi
sysiemwill kee¡youoccu¡iedIor lours ohehd.
Ii ceriaihly las ile Leaiihg oI ile Nissah
[uke. Wlile ile [uke's hewdiesel gives ii a clear
¡erIormahce advahiage, ile cram¡edihierior
makes ii uhsuiiaLle as a Iamily car, ahdile
Lrmride ohilis h-iec model is a leidowh. 1le
Iaci youcah'i ¡ersohalise ii as com¡relehsively
as ile Ca¡iur couhis agaihsi ii Iuriler.
Alilouglile Ca¡iur is comIoriaLle, las a
Ligger Looi ilahiis rivals lere ahdlas some
heai desighioucles ihile caLih, ii cah'i maicl
ile Peugeoi zoo8Ior Luildqualiiy or drivihg
mahhers. Wlai's more, ile Peugeoi is Iasier,
is hearly as comIoriaLle ahdlas Iar Leiier
lahdlihg, wlile ile ¡.6HDi is ¡owerIul
ahdalmosi as ecohomical. 1le zoo8
iakes a cohvihcihg wihihilis iesi.
WlNN£k
P£u6£01 2ĀĀ8
„„„„„
1HERE'S less ilah£zoodiIIerehce ihlisi ¡rice
Leiweehile Peugeoi ahdRehauli, Lui ile zoo8
Ieels a Iar ligler-qualiiy ¡roduci. Ruggedlooks
are Lackedu¡Ly a Leiier Lalahce Leiweeh
¡erIormahce, lahdlihg, comIori ahdecohomy,
ahdii cahlahdlemodesi oII-roadworkilahks io
ilemudahdshowiyres ahdGri¡Cohirol sysiem.
2nd
k£NAuL1 tAP1uk
„„„„„
1HE Ca¡iur las a loi goihg Ior ii, as ii's oIIered
wiilMINI-like levels oI ¡ersohalisaiioh, wlile
ile eILciehi diesel delivers lowruhhihg cosis.
Bui ile ehgihe is also hoisy ahduhres¡ohsive,
wlile ile use oI clea¡¡lasiics ihile caLih
deiracis Iromiis Iuhky desigh.
3rd
NlSSAN 1uk£
„„„„„
1HE looks are divisive, Lui ilere's hoilihg
wrohg wiillowile [uke drives. 1le dCi
diesel is a loi Leiier lere ilahii is ihile
Ca¡iur, ilahks mosily io ile six-s¡eedgearLox.
Bui ile cram¡edihierior, iihy Looi ahdLrm
ride oh¡8-ihclwleels all couhi agaihsi Nissah.
SP£t
SR££1
kAN6£
S£tk£1S
tAP1uk
LlN£~uP7
1h£k£ are Ieur trims -
£xpressien, £xpressien+,
ßynamique MediaNav
and ßynamique 5
MediaNav - with prices
ranging Irem£12,495
te £18,895. AII cars are
avaiIabIe with the 1.5
dCi dieseI tested here,
er kenauIt's 900cc 1Ce
three-cyIinder turbe
petreI, either with 89bhp
as standard er 118bhp
with an aute gearbex
en ßynamique medeIs.
S1YLlN6
0P1l0NS7
¥0b can reaIIy ge te tewn
en ßynamique medeIs.
¥eu can add a centrast
reeI Ier £300 (it's
standardenßynamique5),
and kenauIt eIIers packs
under the Arizena, Miami
and Manhattan names
that add ceIeured trim
accerding te the Captur's
bedy ceIeur. 1here are
aIse CIess Packs Ier the
exterier (£350), which
add ceIeur-ceded trim
and aIIey wheeIs, and
Interier 1euch Packs
(£100) that ceIeur match
the cabin te the exterier.
0r yeu can get the CeIeur
Pack Ier the reeI and
aII the trimIer £550.
ANY 01R£k
0P1l0NS7
A5weII as these packs,
there are washabIe zip-en
seat cevers Ier ßynamique
medeIs (£100), pIus reeI
and bennet decaIs that
cerrespend te each
ceIeur theme (£250).
ßynamique cars can
aIse be upgraded
with kenauIt's k-Link
muItimedia system, which
adds an upgraded steree,
dewnIeadabIe apps and
teuchscreen 1em1em
sat-nav (with three-
menth 1em1emLive
subscriptien Ier £450).
£xpressien medeIs can't
be mediIied te such a
great extent, but the
Cenvenience Pack
adds cIimate centreI
and aute Iights and
wipers Ier £500.
0ean 0ibsen
Lean_Cib·on_denni·.co.uk
ìte
james 0isdaIe
¦ame·_Li·dale_denni·.co.uk
who want
1emPhiIIips
¯om_lhillip·_denni·.co.uk
coIour whe
Ā8888888888888888888888888888888888888888888888888888888
1ukkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Ior ii as ii's oIIered
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www.aufoexpress.co.uk ¤õ Sµoc|al lssoo
turncd!
Has thc tidc
Picfures. Ofis Clay Locafion. Weymoufh, Dorsef
we see ìf Mercedes´ newûL can steaI the Land
kover 0ìscovery´s thunder ìn the Iuxury SU¥ cIass
kead IesI Ve|cedes 0|1!0 vs |and kove| D|scove|y
www.aufoexpress.co.uk Sµoc|al lssoo ¤¯
YUu dcn't need a crystal ball tc reallse that the large MPv
cf the future wlll be Suv-shaped. wlth the tradltlcnal MPv
market ln freefall and sales cf Suvs bccmlng, manufacturers are
gclng the extra mlle tc add seven-seat practlcallty tc thelr cars.
Thanks tc adventurcus lccks and the ablllty tc venture lntc
the unkncwn, spcrt utlllty vehlcles are the perfect machlnes
fcr famlly buyers wantlng tc make the mcst cut cf llfe.
Mercedes hcpes that lts latest large Suv - the seccnd-
generatlcn 0L-Class - wlll tap lntc the grcwlng market fcr
premlumseven-seaters. The newccmer replaces the 2006
crlglnal, and hlts the uK thls mcnth prcmlslng lcwer runnlng
ccsts, lmprcved practlcallty and an array cf tech and gadgets.
8ut lf the 0L ls tc be a success ln the uK, lt'll need tc see cff
cne cf the mcst lmpresslve all-rcunders cn the /x/ market - the
Landkcver ulsccvery /. As wlththe Mercedes, lt ccmes wltha thlrd
rcwcf seats as standard, plus a raft cf englneerlng lnncvatlcns
deslgned tc keep everycne abcard safe and entertalned.
Yet whlle the multl-award-wlnnlng ulsccvery ls stlll a
great package, lt's far frcmthe newest kld cn the blcck.
Can the 0L steal lts thunder! kead cn as we reveal all...
Mercedes
6l350ßIue1ec
AM6Spert
Price: £59,/85
£ngine: 3.0-lltre v6, 258bhp
0-60mph: 8.9 seccnds
1est ecenemy: 33.1mpg]7./mpl
C02: 209g]km
AnnuaI read tax: £280
why? hew0L-Class ls a blgger
but mcre efflclent replacement
fcr flrst-generatlcn mcdel, and lt
has even mcre space fcr seven.
landkever
ßiscevery4
Sߥ6hSf
Price: £52,680
£ngine: 3.0-lltre v6, 253bhp
0-60mph: 8.7 seccnds
1est ecenemy: 29.1mpg]6.5mpl
C02: 230g]km
AnnuaI read tax: £/75
why? ulsccvery ccmblnes
amazlng ccmfcrt and practlcallty
wlth legendary Land kcver cff-
rcad ablllty and ruggedness.
SIyling „„„
whIL£ the CL has a neat
preIiIe, the garish detaiIs
Ieek eut eI pIace in the bk.
Its size makes it cumberseme.
lnIerier „„„„
MA1£kIAL5 and buiId quaIity
are Iirst-rate, and the cemIert
en eIIer is equaIIy impressive.
[ust be careIuI what ceIeurs
yeu ept Ier - the car is easy
te make tee dark and dingy.
briving „„„„
1h£ CL's smeeth pewertrain
and air-suspensien deIiver a
reIaxing drive. 0ptienaI Active
Curve centreIs bedy reII, but
it's an expensive Iuxury.
tesIs „„
ߣC£N1 ecenemy and C02
Iigures heIp Mercedes' cause,
yet in aII ether respects, it's a
cestIy way eI cembining seven
seats with Ieur-wheeI drive.
PratIitaliIy
„„„„
PA55£NC£k space is superb
threugheut the vast cabin. 1he
third rewis weII theught eut
with cemIertabIe seats and
an autemated access system.
SaleIy „„„„„
1h£ CL cemes with a raIt
eI saIety kit as standard.
ßuyers aIse have the eptien
eI Night viewAssist PIus Ier
impreved visibiIity in the dark.
fab|n's bu||d qua||ty, mater|a|s
and com|ort |eve|s are exce||ent
www.aufoexpress.co.uk ¤ä Sµoc|al lssoo
Mcrccdcs Gl3S0
kead IesI
Super-sìzed SU¥ seeks to see off subtIer rìvaI. wìII ìt succeed!
kuNNlN6 t0S1S
33.!MPC (0h1£51) L!36 fILL-0P
II you're wohderihg wly Mercedes
wouldgo io ile eIIori oI creaiihg ah
SUvoI suclvasi ¡ro¡oriiohs Ior ile harrow
cohLhes oI ile UK, ile sim¡le ahswer is
ilai ii lash'i. Wlile ile GL ¡lays iis small
¡ari ihkee¡ihg ile Mercedes UKLalahce
sleei ihile Llack, ii's desighed¡rimarily
Ior ile Americahmarkei, wlere size ahd
ruhhihg cosis are Iar less oI ahissue.
However, ilai's hoi io say ilai ile car is a
com¡leie Lsloui oI waier ohBriiislroads.
AlilouglMercedes' sales amLiiiohs are Lesi
descriLedas modesi (Iewer ilah¡_oGLs were
soldlasi year), ile hewGL is a muclmore
aiiraciive ¡ro¡osiiiohilahiis ¡redecessor.
Su¡er-sizedSUvs cahrarely Le descriLed
as LeauiiIul, ahdile hewGL does hoilihg io
clahgeilai. Wlileall ileiradiiiohal Mercedes
elemehis are ilere, suclas ile cluhky iwo-
Lar grille ahdsaucer-sizedilree-¡oihiedsiar,
ii also Ieaiures a losi oI less welcome siylihg
exiras ihileIormoI Iakeclromeirim¡ahels,
¡olka doi alumihiumruhhihg Loards ahd
¡rivacy glass. Ii's a Iussy car io lookai, ahd
wlile US Luyers will la¡u¡ile more garisl
elemehis, ii's hoi a suLile ¡iece oI desigh.
1lahkIully, ileihierior slows cohsideraLly
more resiraihi ahdLeiier reHecis Mercedes'
¡remiumimage. Alilouglour iesi car's
comLihaiiohoI Llackleailer, LlackrooHihihg
ahdLlack¡rivacy glass gives a duhgeoh-like
Ieel, ile GL las Leehihielligehily desighed
ahdcahseai seveh¡eo¡le ihcomIori.
U¡Irohi, ile drivihg ¡osiiiohis loIiy
ahdcomIoriaLle, wiilIamiliar Mercedes
swiiclgear ahda columh-sliIi gear selecior
creaiihg a drivihg ehvirohmehi ilai exisiihg
owhers will Le aLle io ada¡i io immediaiely.
Evehso, ilere is ahawIul loi oI ieclhology io
masier ohile daslLoardahdcehire cohsole,
wiilho Iewer ilah6¡Luiiohs ohslow. ¥ei
des¡iie ilis ohslaugli oI swiicles, some
¨More restraìned
ìnterìor better
refIects Mercedes´
premìum ìmage¨
Net enIy is the cabin
weII designed, it´s aIse
beautifuIIy engineered.
And access te the third
rew ef seats is simpIe.
leaving reaI Ieather
seats and metaIIic paint
en the eptiens Iist seems
very mean en a car
cesting nearIy £60k.
N01 S0 600b
600b
8oot capac|ty
o| 2,100 ||tres
|s |ncrease o|
60 ||tres over
prev|ous car's.
A|r-suspens|on
g|ves re|ax|ng
dr|ve and
opt|ona| Act|ve
furve contro|s
body ro||
fab|n space superb, versat||e th|rd row has auto access system
Sµoc|al lssoo ¤ß
Ve|cedes 0|1!0 vs |and kove| D|scove|y kead IesI
PkAt1ltALl1Y 8001
(7]5]2 5£A15) 29S/68Ā/2,3ĀĀ L15
P£kf0kMANt£
0-60 8.95£C5 10P 5P0!3TMPR
Ieaiures are siill liddehaway ihMercedes'
oh-screehCOMANDsysiem. 1ake ile
excellehi £¡,¡_oseai massage Iuhciioh, Ior
exam¡le. 1o swiiclilis oh, you'll heedio
go ihio ile seiiihgs mehu wliclis a real
¡aihiI youwahi io use ii mid-jourhey.
Workyour way Iuriler Lackahdyousooh
a¡¡reciaie wlai a Lhe joLMercedes las dohe
wiilile caLihlayoui. 1le ilirdrowIeaiures
¡ro¡er seais wiilehougllegroomohoIIer io
accommodaie a cou¡le oI six-Iooiers. Wlai's
more, access is goodilahks io luge doors,
clever ¡osiiiohihg oI ile secohdrowahd
aheasy-io-use seai-Ioldihg meclahism. Our
car came Liiedwiilile £¡¡oo¡iiohal
Easy-Ehiry sysiemilai adds eleciric
assisiahce io ile ouier secohdrow.
Booi ca¡aciiy rahges Iromz¸_ liires
wiilile ilirdrowih¡osiiiohio z,¸oo
wiilile secohdahdilirdrows Iolded ah
ihcrease oI 6oliires over ile ¡revious model.
1le hewGL lihe-u¡cohsisis oI ohly iwo
models: ile GL¸_oBlue1ECiesiedlere ahd
a rahge-io¡¡ihg GL6¸ AMG. 1le GL¸_ouses
a Iamiliar z_8Ll¡ v6ehgihe ilai drives
ilrougla seveh-s¡eedauio gearLox. Des¡iie
lavihg z,¡__kg io laul arouhd, ii's a ¡erIecily
ca¡aLledriveiraihilai hever Ieels ioosiressed,
evehwiila Iull com¡lemehi oI ¡assehgers.
Mercedes las reworked ile ehgihe io make
ii more eILciehi, wiilclaims oI reducedCO
z
emissiohs ahdim¡rovedecohomy.
Durihg our weekwiilile GL we averaged
¸¸.¡m¡g, wliclis im¡ressive Ior a car ilai
weigls iwo-ahd-a-lalI iohhes. COz oui¡ui is
howzo¸gJkmcom¡aredioz¡zgJkmIor ile
¡revious model, savihg £¡¸_ a year ihroadiax.
Dyhamically, ile GL is sur¡risihglyagile.
1leair-sus¡ehsiohdelivers a cusliohedride,
alilouglilez¡-ihclwleels sio¡ii IromLeihg
as cosseiihg as ii couldLe.
Our car came Liiedwiilaho¡iiohal Aciive
CurveSysiem(£¸,z¡o) ilai uses aciiveahii-roll
Lars io quell excessive Lody roll. Alilouglile
sleer LulkoI ile GL will ¡revehi mosi Irom
LeihgaLleioiakeIull advahiageoI ilesysiem,
ii does a solidjoLoI kee¡ihg ile car ohah
evehkeel ilrouglcorhers. 1lai said, well over
£¸,ooois ahawIul loi io ¡ay Ior someilihg
ilai arguaLly slouldLe Liiedas siahdard.
Ihierms oI value, ile GL is ohile Lack
Iooi rigli Iromile siari. Wlile ii oIIers
more caLihs¡ace ilahile LahdRover,
you¡ay lahdsomely Ior ii. Evehwiiloui
o¡iiohs, ile Lasic car cosis £¡,)¡omore ilah
ile rahge-io¡¡ihg Discovery HSE Luxury.
Loadii u¡io ile level oI our iesi model, ahd
ilai Lgure rises io aheye-waierihg £8_,z¸_.
PkAt1ltAL
(7]5]2 5£A15) 29S/68Ā/2,3ĀĀ L15
evehwiila Iull com¡lemehi oI ¡assehgers
'5tad|um' seat|ng g|ves |nter|or an open
|ee|, but some aspects o| dash |ook dated
0|sco's evergreen sty||ng
st||| |ooks as |resh as ever
5p||t ta||gate g|ves great access to versat||e
boot, yet rearmost cha|rs are heavy to |||t
www.aufoexpress.co.uk
land Rovcr
Discovcry4
¨fIean Iìnes, perfect
proportìons and
cIever detaìIs create
a tìmeIess desìgn¨
kead IesI
Ageìng SU¥ can stìII
pack a punch agaìnst
newer rìvaIs. questìon
ìs ìf that´s enough...
GIvENlowLerce ile com¡eiiiiohis
ihile large SUvsecior, ile Discovery ¡
really ougli io Le livihg oui iis iwiligli
years ai ile LackoI LahdRover slowrooms,
givihg secohdLesi io hewer rivals.
Bui ile evergreehBriiisl¡x¡looks ahd
Ieels as Ireslas ile day ii Lrsi a¡¡eared.
AcomLihaiiohoI cohsiahi evoluiiohahd
u¡grades ¡lus a grouhdLreakihg origihal
desighmeahs ile Discovery remaihs
ile deIauli large SUvcloice Ior mahy.
Ii's hoi lardio uhdersiahdile aiiraciioh.
Alilouglile car looks ¡osiiively com¡aci
wleh¡arkedhexi io ile vasi GL, iis cleah-cui
lihes, ¡erIeci ¡ro¡oriiohs ahdclever deiails
comLihe io creaie a iimeless ¡iece oI desigh.
Sadly, ile ¡assage oI iime las Leehless
kihdio ile Discovery's ihierior. 1le ¡lasiics
are siariihg io lookclea¡, ahdLahdRover's
aiiem¡i io jazz ilihgs u¡wiilcolouredirim
¡ahels Ieels like ahaIierilougli. 1le awIul
moho Lii-ma¡dis¡lay ilai siis Leiweehile
rev couhier ahds¡eedomeier is ¡erla¡s ile
worsi oIIehder ahddoes liiile io em¡lasise
ile Discovery's luxury credehiials.
1lai said, ile Lig LahdRover is as
ada¡iaLle ahdHexiLle as ever. 1le sie¡¡ed
rooHihe ahdirademark'siadium' seaiihg
creaie a wohderIul caLihehvirohmehi,
ahdgive ii a more o¡ehIeel ilahile GL.
1le s¡lii iailgaie douLles as a lahdy
LehclahdcahLe o¡ehediha smaller
area ilahile GL's large ohe-¡iece uhii.
1leDiscoish'i LelihdileGLIor Looi s¡ace,
ahdoIIers morewiilall seais Iolded. However,
ile ilird-rowseais require sighiLcahily more
eIIori io laul ihio ¡lace, ahdaccess via ile
rear doors ish'i as good. II carryihg sevehis
essehiial, ile GL's exira seais are su¡erior.
Power comes Iroma ¸.o-liire v6diesel
ilai geheraies z_¸Ll¡ahdirahsIers drive
ilrouglaheigli-s¡eedauio. Des¡iie Leihg
ile leavier car oI ile iwo, wiila kerLweigli
oI well over z._ iohhes, ile Discovery Ieels
ile Iasier, more agile oIIerihg.
1le dowhside is ilai ilis comes
ai ile ex¡ehse oI reLhemehi wleh
com¡aredio ile Mercedes. 1le exira
raiio cahresuli ihile gearLox luhiihg
arouhdIor ile rigli gear es¡ecially oh
ihclihes or wleh¡ullihg oui oI corhers.
However, ile LahdRover does score
Ior lahdlihg. Big SUvs suclas ilis areh'i
desighedio oIIer loi laiclres¡ohses, Lui ile
Iaci ilai ile siahdardDiscovery Ieels as secure
ahdsure-Iooiedas ile Mercedes wliclis,
oI course, equi¡¡edwiila £¸,z¡olahdlihg
kii s¡eaks volumes Ior ile Lasic ¡ackage.
1le Discovery las always Leehah
ex¡ehsive cloice, Lui ihilis com¡ahy
ii looks ¡osiiively clea¡. 1le HSE model
comes wiila humLer oI siahdard-Li goodies
ilai ile Mercedes relegaies io ile o¡iiohal
exiras lisi, makihg ii lookevehLeiier value
wlehcom¡aredlike-Ior-like. Will ilai Le
ehouglio secure viciory¹
SIyling „„„„„
1h£ ßiscevery is stiII an
eIIertIess, graceIuI package,
and cembines a cIassic preIiIe
with centemperary detaiIs Ier
a beId but unpretentieus Ieek.
lnIerier „„„
FI1 and Iinish are starting te
Iag behind cIass rivaIs, with a
number eI dashbeard detaiIs
Ieeking quite eId-Iashiened.
briving „„„„„
LANß kever is wenderIuIIy
cempesed, with accurate
steering, a smeeth ride
and exceIIent bedy centreI.
tesIs „„„„
I1'5net cheap, but cempared
te the CL it's aImest a bargain
with a genereus gadget ceunt.
ßut thirsty engine and high
C02 eutput are disappeinting.
PratIitaliIy
„„„„
I1'5hard te IauIt the inteIIigent
Iayeut. 1he spIit-IeveI taiIgate
and stadiumseating create a
briIIiant aII-reund package.
SaleIy „„„„
£ICh1 airbags and a hest eI
driving medes make the ßisce
teughen aII surIaces. Feur-star
NCAP rating preves there's
stiII werk te be dene, theugh.
kuNNlN6 t0S1S
29.!MPC (0h1£51) L!!2 fILL-0P
PkAt1ltALl1Y 8001
(7]5]2 5£A15) 28Ā/S43/2,SS8 L15
P£kf0kMANt£
0-60 8.T 5£C5 10P 5P0!!2MPR
www.aufoexpress.co.uk Sµoc|al lssoo ¤}
Ve|cedes 0|1!0 vs |and kove| D|scove|y kead IesI
WlNN£k
LANb k0V£k
blSt0V£kY 4
„„„„„
I1'Sahoiler vicioryIor ileevergreehLahdRover
Discovery. ¥es, ii's siariihg io slowiis age ihsome
areas, Lui ile Lig Brii remaihs lugely com¡eiehi
wiilgreai ¡raciicaliiy, a slar¡drivihg ex¡eriehce
ahdsolidresidual values. However, LahdRover
will heedio worklardio kee¡ile Discovery alead
oI ile o¡¡osiiioh, wliclis caiclihg u¡Iasi.
2nd
M£kt£b£S 6L
„„„„„
I1'S clearly aimedai ahAmericahaudiehce, Lui
ile hewGL does ehouglilihgs rigli io warrahi
iis ihclusiohihMercedes' UKlihe-u¡. Iis desigh
ahddeiailihg woh'i a¡¡eal io all iasies, Lui ile car
oIIers greai ¡raciicaliiy ahda losi oI clever deiails
ahdIeaiures. However, all ilis comes ai a ¡rice
ilai makes ile Discovery looklike a Largaih.
01R£k M£kt£b£S
S£V£N~S£A1£kS7
M£kC£ß£5 ence buiIt the M-CIass
with a seven-seater eptien, but that
disappeared Iremthe Iine-up when
the CL-CIass was intreduced in 2006.
II yeu den't need eII-read abiIity, the
sIew-seIIing k-CIass is werth a Ieek.
A fAS1£k 6L7
IF budget isn't a cencern and yeu want
te stand eut Iremthe crewd, Mercedes
aIse eIIers a CL63 AMC. It's pewered
by a 557bhp 5.5-Iitre v8 petreI engine,
and catapuIts the big eII-reader Irem
0-62mph in enIy 4.9 secends. 1reubIe
is, it cests a massive £91,715.
01R£k £N6lN£S7
AL1h0bCh Mercedes markets the CL with
mere engine eptiens in America, den't
expect the bkrange Iine-up te grewin the
immediate Iuture. 1he 3.0-Iitre v6 dieseI
is a great aII-reunder, and whiIe Mercedes
dees eIIer a 2.2-Iitre Ieur-cyIinder engine
in the M-CIass, it wen't be Iitted in the CL.
QÇn ond o\\- ¿I,çsp
cood pocko¿e
þcin¿ç di\\ |ockç, o\\-cood cofioç,
undecoody pcofecfion, oic çpcin¿ç.
QPockin¿ pocko¿e ¿(+p
^ddç Pock ^ççiçf, ¶(Ç-de¿ co»eco.
Q^cfive Çucve ¿¶,?¬Ç
^cfive oic-çuçpençion çyçfe».
Qµu|fi-confouc ¿I,IpÇ
\conf çeofç
^ddç »oçço¿e \uncfion, oç
we|| oç ço\fec cuç|ionç.
Qkeoc-çeof ¿?,Ƕp
enfecfoin»enf
Ço»pciçeç fwin çcceenç, [V[
p|oyec ond wice|eçç |eodp|oneç.
1esIers´ neIes
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.
0n the read price]tetaI as tested
kesiduaI vaIue (aIter 3yrs]36,000)
ßepreciatien
AnnuaI tax IiabiIity std]higher rate
AnnuaI IueI cest (12k]20k miIes)
Ins. greup]quete]read tax band]cest
Cest eI 1st]2nd]3rd service
Length]wheeIbase
height]width
£ngine
Peak pewer]revs
Peak terque]revs
1ransmissien
FueI tank capacity]spare wheeI
ßeet capacity (7]5]2 seats)
kerbweight]payIead]tewing weight
1urning circIe]drag ceeIIicient
ßasic warranty (miIes)]recevery
5ervice intervaIs]bk deaIers
ßriver Pewer manuIacturer]deaIer pes.
£ure NCAP: AduIt]chiId]ped.]stars
0-60]30-70mph
30-50mph in 3rd]4th
50-70mph in 5th]6th]7th]8th
1ep speed]rpmat 70mph
ßraking 70-0]60-0]30-0mph
Neise eutside]idIe]30]70mph
Aute £xpress ecen (mpg]mpI)]range
Cevt urban]extra-urban]cembined
Cevt urban]extra-urban]cembined
ActuaI]cIaimed C0
2]tax bracket
Airbags]IseIix]rear parking camera
Autematic bex]stabiIity]cruise centreI
CIimate centreI]Ieather]heated seats
MetaIIic paint]xenen Iights]keyIess ge
5at-nav]b5ß cennectien]ßIueteeth
CL350 ßLb£1£C
AMC5P0k1
£59,/85]£85,235
£26,352]//.3%
£33,133
£/,117]£8,233
£2,299]£3,831
/9A]£1,018]K]£280
£29/]£390]£29/
5,1/1]3,075mm
1,850]2,1/1mm
v6]2,987cc
258]3,600 bhp]rpm
620]1,600 hm]rpm
7-spd autc]/wu
100 lltres]sp saver
295]680]2,300 lltres
2,/55]795]3,500kg
12.5 metres]0.35Cd
3yrs (unltd)]/yrs
15,500 (1yr)]136
5th]1/th
hct tested
8.9]8.7 secs
3.6]/.1 secs
5.7]7.2]10.2s]h]A
137mph]1,650rpm
53.1]38.1]8.7m
63]/6]53]65d8
33.1]7./]728 mlles
31.7]37.7]35.5mpg
7.28]8.3]7.9mpl
229]209g]km]35%
Seven]yes]£675
Yes]yes]yes
Yes]£1,8/0]yes
£815]yes]yes
Yes]yes]yes
ßI5C0v£k¥ 4
5ßv6 h5£
£52,680]£57,385
£33,220]63.1%
£19,/60
£3,611]£7,221
£2,615]£/,358
38]£751]L]£/75
£397]£567]£/08
/,829]2,885mm
1,887]2,022mm
v6]2,993cc
253]/,000 bhp]rpm
600]2,000 hm]rpm
8-spd autc]/wu
82 lltres]sp saver
280]5/3]2,558lltres
2,583]657]3,500kg
11.8 metres]0./0Cd
3yrs (unltd)]3yrs
15,000 (1yr)]130
25th]17th
/]/]1]78*
8.7]8./ secs
3./]3.8 secs
5./]6.9]9.0s]h]A
112]1,600rpm
57.7]/1./]10.0m
63]53]58]65d8
29.1]6.5]525 mlles
28.8]3/.9]32.1mpg
6./]7.8]7.1mpl
260]230g]km]35%
Flght]yes]yes
Yes]yes]yes
Yes]yes]yes
Yes]yes]yes
Yes]yes]yes
]AMI5 5A¥5: A generous kìt Iìst gìves the
0ìscovery 4 an advantage ìn thìs test, and
ìt hìghIìghts the dìfferences ìn prìcìng poIìcy
between [aguar Land kover and ìts ûerman
rìvaIs. kather than pay through the nose for
extras, you won´t get any nasty surprìses when
you fìnìsh speccìng
up your car.
0IAk 5A¥5: UnfortunateIy, a Iot of 0ìscovery 4
owners wìII never untap theìr car´s fuII potentìaI,
and ìts taIent ìn the rough reaIIy needs to be
experìenced to be beIìeved. Jhere´s nothìng quìte
as surreaI as takìng thìs Iuxury 4x4 off-road and
pIoughìng across mud, water and just about any
other terraìn you
can throw at ìt.
kAN6£ S£tk£1S
80YIhC fAC15Y00 h££010Kh0w
10P 0P1l0NS
£X1kA510IMPk0v£ Y00k CL-CLA55
james 0isdaIe
¦ame·_Li·dale_denni·.co.uk
t anyyyyy nas
SP£t
SR££1
Your views on your cars
what do you th|nkI
1e|| us about your car
www.autoexp|ess.co.u|/d||ve|powe|
0ean 0ibsen
Lean_Cib·on_denni·.co.uk
d, ate
s caiclihg u¡Iasi.
i di L
hd
evergreehLahdRover
VerditI
II s¡ace Ior seveh, luxury ahdall-seasohaLiliiy
are ai ile io¡oI your wisl-lisi, Loililese cars
gei ile joLdohe wiila Iair degree oI siyle.
1le hewGL is a markedim¡rovemehi
over iis lumLerihg ¡redecessor. Mercedes
las dohe im¡ressive workihmakihg ii leaher,
cleaher ahdmore ehjoyaLle io drive.
Ii's ile more cohvihcihg seveh-seaier oI
ile iwo, ahdiI youcrave ile ¡remiumLhisl
ilai comes wiilile ilree-¡oihiedsiar, ii's also
ile more luxurious cloice. Iacior ihile lower
ruhhihg cosis ahdwider rahge oI gadgeis, ahd
youlave ahexiremely cohvihcihg ¡ackage.
However, des¡iie ecli¡sihg ile Discovery
oha cou¡le oI Irohis, ii doesh'i iake viciory lere.
1le GL's Liggesi dowhIall is iis ¡rice. Ai £_¸,¡8_
Ior ile Lasic car, ii Iaces ahu¡lill siruggle
agaihsi ile gadgei-ladehDiscovery HSE. 1le
Iaci ilai Mercedes las reservedso muclmusi-
lave equi¡mehi suclas meiallic ¡aihi ahd
real leailer irim Ior ile o¡iiohs lisi ohly serves
io widehile ga¡ihierms oI value Ior mohey.
So viciory goes, ohce agaih, io ile LahdRover
Discovery. As wiila siriker hearihg ile ehdoI lis
career, ile Briiisl¡x¡siill las ehouglHasles oI
Lrilliahce io ruhrihgs arouhdyouhger o¡¡osiiioh.
Skoda Citigo
fìty car measures up ìn both town and country
0pt|ona| sat-nav ||e|tI
has been a h|t, cab|n
qua||ty |s very good
#ëlŒ•cl‰@••
0wen_Vildenhall_denni·.co.uk
_owenmildenhall

0w
flf1R k£P0k1: 9,!ĀĀ miles
kuNNlN6 t0S1S
49.3MP0 (UhTFST) L46.SĀ FlLL-uP
www.aufoexpress.co.uk
0ur tarsS|oda C|t|go
¤Ø Sµoc|al lssoo
¨Jhe summer tyres
have sharpened the
handIìng, makìng ìt
partìcuIarIy good fun¨
AS ileir hame suggesis, ciiy cars are
cohsideredio Le ai ileir Lesi ih
cohgesiedurLahehvirohmehis. Bui livihg
ihile couhiryside meahs I've discovered
ilai our Skoda Ciiigo also measures u¡
as ile ¡erIeci velicle Ior rural livihg.
Ior siariers, iis dimihuiive ¡ro¡oriiohs
meahii's well suiiedio iigli couhiry lahes.
1lai's es¡ecially irue ihile summer, wleh
ile ledges Lll oui ahdmake ile iarmac
evehharrower. Ahduhlike some oI ile
wider cars I iake lome, ile liiile Skoda
allows youio drive ohwiiloui Iear oI
losihg a mirror agaihsi a Ladly driveh
¡x¡lurilihg alohg ihile o¡¡osiie direciioh.
Wlai's more, as I mehiiohedihile lasi
u¡daie (Issue ¡,z68), swiiclihg Iromwihier
io summer iyres las really slar¡ehedu¡
ile Skoda's lahdlihg, makihg ii ¡ariicularly
goodIuhohiwisiy couhiry roads. 1le
sieerihg is hicely weigliedahdilere's
ehouglIeedLackio sehse wlai's goihg oh,
wlile Lody cohirol is goodahdile liiile
¡¡-ihcliyres siill geheraie ¡lehiy oI gri¡.
1le hewiyres lave im¡rovedLrakihg
¡erIormahce ahdsloriehedsio¡¡ihg
5enior road tester and part-time racer
traveIs across the 0K puttin¿ the Iatest
modeIs throu¿h their paces.
SkûßACI1I6û1.0
MFI 75flf6ANCf
6kffN1fCh5ßk
0n fIeet since: 0ecember 2012
Price new: £10,460
£ngine: 1.0-Iitre 3cyI, 74bhp
C02[tax: 98¿]km]£0
0ptiens: 5parewheeI (£50), metaIIic
paint (£460), Convenience pack
(£310), £ntertainment pack (£100)
lnsurance greup[quete: 2]£299
MiIeage[mpg: 9,100]49.3mp¿
Any prebIems? hone so far
Insurance quote provided by AA
(0800 107 0680) for a 42-year-oId maIe
Iivin¿ in 8anbury, 0xfordshire, with
three penaIty points.
0wenMiIdenhaII: "5tiII a winner."
„„„„„
disiahces, ioo. Bui ii's ile excellehi sus¡ehsioh
sei-u¡ilai youreally hoiice ohce yougei
away Iromedgihg slowly alohg ciiy roads.
Puslohalohg relaiively Iasi A-roads, ahdile
Ciiigo is very com¡osed, yei over ile Lum¡s
f|t|go hand|es extreme|y we||, prov|d|ng
p|enty o| |un on country roads, and wou|d
make a great hot hatch w|th more power
PkAt1ltALl1Y 8001
(5£A150P]00wh) 251]959L15
1he 5koda |s very we|| packaged, and o||ers more room than some superm|n|s.
8ut as a c|ty car, space can be t|ght || you try to carry |our peop|e and the|r |uggage
www.aufoexpress.co.uk
S|oda C|t|go 0ur tars
Sµoc|al lssoo ¤×
P£kf0kMANt£
0-60 13.8 5£C5 10P 5P££0 107MPR
º5ome peop|e w||| be put o||
by the f|t|go's three-cy||nder
eng|ne, but there's no need
to worry - |t's no no|s|er
than a |our-cy||nder eng|ne
un|ess you thrash |t.º
0ean 6ihson
ueputy rcad test edltcr
ºlt |ooks great, and has
p|enty o| room |n the
|ront, but what about
|n the backI w|th my
dr|v|ng pos|t|on, there
was no way another
adu|t cou|d s|t beh|nd.º
Liz wi¿¿
autcexpress.cc.uk
0ukVl£W
Y0ukVl£W
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e
C
i
b
s
o
n
ahdruis oI smaller couhiry lahes, ile
ride is su¡¡le ahdIorgivihg.
Okay, wiiljusi )¡Ll¡, ile Ciiigo
siruggles io climLsiee¡gradiehis, Lui
ile eager ilree-cylihder ehgihelikes
Leihgworkedlard, wlile ile slick
Lve-s¡eedgearLox is a joy io use.
Also, ile local lorse ridihg commuhiiy
seems ioa¡¡roveoI ilesio¡-siari sysiem,
wlicl¡oliiely sluis dowhile ehgihe
wlehyou¡ull over io lei riders iroi ¡asi.
Ahdhowilai summer las arrived, I'm
gladour Elegahce model las air-cohas
siahdard, wlile ile ¡o¡-oui rear wihdows
lei youvehiilaie ile car wleh¡arked.
Bui doh'i Le Iooledihio ilihkihg
our Ciiigo is lavihg aheasy summer
¡oiierihg arouhdile couhiryside, as over
ile lasi Iewweeks I've surrehdered
cohirol oI ile Skoda io my colleagues,
wlo lave Leehsireiclihg iis legs wiil
some moiorway miles ahdcommehiihg
ohiis im¡ressive Lig car-like reLhemehi.
Produciiohediior Sie¡lehErriiy
slaredmy ehilusiasmIor ile liiile
Skoda's lahdlihg wlehle Lorrowedii Ior
a weekehd, ahdreckohs ii wouldmake a
io¡juhior loi laiclwiilmore ¡ower.
Roadiesi ediior [ames Disdale ¡roved
ile Skoda's ¡raciicaliiy Ly leadihg oui Ior
aIamilyiri¡wiilliswiIeahdiwoclildreh.
Ahdileo¡iiohal sai-havsysiemlas Leeha
lii, ioo, as de¡uiyroadiesi ediior Deah
GiLsohwas re-rouied¡asi major lold-u¡s
oha iri¡lomeIromLoius HQihNorIolk.
Beiier siill, over ile lasi ¡,ooomiles
we've averaged¡¸.¸m¡g im¡ressive
wlehyoucohsider I regularly use ile
Ciiigo Ior a iraILc-Llledcommuie ihio
Lohdoh. Ahdohce ihio iowh, ile Skoda is
Lackio iis Lesi ihile urLahjuhgle.
1leohlyreal issuewelaveis wiils¡ace
ihileLack. Ii's hoi a ¡roLlemwlehyou're
drivihg iwo u¡, Lui as soohas youIacior
ih¡assehgers ahdluggage, ii cahLe a
squeeze. Bui ilehilere are su¡ermihis
ilai carry evehless ilahile Ciiigo.
Wiilsucla Lroads¡readoI aLiliiies ih
so mahy diIIerehi siiuaiiohs, ile hame
Ciiigo doesh'i really do ile Skoda jusiice.
Bui ileh'1owhahdcouhirygo' doesh'i
exacily iri¡oII ile iohgue...
0ur tars |eugeot 208
www.aufoexpress.co.uk
we've |ound our 208 to be a com|ortab|e
cru|ser. 8ut |au|ty touchscreen was a rea|
|rr|tat|on unt|| 0eugeot ||na||y repa|red |t
1. 1r|ps abroad meant 208 has spent
a |ot o| t|me parked at a|rports o| |ate
2. 1|red 20I courtesy car |a||ed to
|mpress when 208 was serv|ced
1. 2008 was supp||ed when 208 was
repa|red, and [am|e |oved |ts 0A8
1
2
1
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¤s Sµoc|al lssoo www.aufoexpress.co.uk
I1'S hever hice io admii you've hoi Leeh
very aiiehiive, Lui I've realisedile error
oI myways, ahdamkeehio¡ui ilihgs rigli.
1le reasohI'mIeelihg so guiliy is ilai I
laveh'i Leehihour Peugeoi zo8mucllaiely.
Sihce my lasi re¡ori ihMay (Issue ¡,z)o), ile
su¡ermihi las covered¸,z¡6miles, Lui a loi oI
ilemlave Leehihile lahds oI colleagues, as
I've Leehoverseas ahddrivihg oiler cars.
However, our Lrsi 'Lreak' was due io ile
zo8's Lrsi service, wlehii s¡ehi z¡lours ai
Palmers Peugeoi ihHemel Hem¡siead, Heris.
1le dealer ¡rovidedme wiila zo) couriesy
car Ior ile duraiioh, Lui des¡iie Leihg a
low-mileage zo¡¡ model, ii illusiraiedlowIar
Peugeoi las comeihsucla slori iime.
I was gladio gei ile zo8Lack, as ii Ieli like I
ladsie¡¡edihioa Lrsi-class caLih, as o¡¡osed
io ile ecohomy class Iare oI ile zo). 1le £z¸_
Lill was a Lii oI aheye-o¡eher, mihdyou.
WiilIresloil ahdall Lliers clahged, our
zo8was Lackio iis Lesi, so I was keehio gei
Lelihdile wleel. However, ediior-ih-clieI
Sieve Iowler iookile keys Ior a Iewdays, so I
lada go ihile Dacia Sahdero ohour Heei.
Wlile ii was Iuhio go Lackio Lasics, I missed
ilezo8's air-coh, sai-havahdcomIoriaLleseais.
WlehSieve reiurhed, le re¡oriedilai
ile iouclscreehwas siill Iauliy, ile cluicl
ladho discerhiLle Liiihg ¡oihi, ahdilere
was a raiile comihg Iromile rear oI ile car.
AIier ahoiler call io Peugeoi, ile zo8was
iakehawayIor a weekioLere¡lacedLya zoo8.
Wlile I a¡¡reciaiediis exira s¡ace ahdDAB
radio, I missedile zo8's smaller ¡ro¡oriiohs.
However, uhlike ile zoo8iesiedagaihsi
ile Rehauli Ca¡iur ahdNissah[uke ohPage
8z, ile loahzoo8ladile same ¡.z-liire
ilree-cylihder ehgihe as our zo8, so Ieli a liiile
uhder¡owered. Sooh, ilezo8was Lackwiiliis
iouclscreehLxed, wlileileraiilewas soried
Lyadjusiihgileiailgaieii ladLeehkhocked
oui oI alighmehi wlehslui ioo IorceIully.
1le ieclhiciahs couldh'i Lhdahyilihg
wrohg wiilile cluicl, claimihg ilai iis aciioh
was a claracierisiic oI ile ilree-cylihder
ehgihe. [usi as soohas ile car was Lackihmy
lahds, I ladio say Iarewell io ii agaihas I
leadedoha cou¡le oI iri¡s aLroad. However,
wiilall oI ilis ioihg-ahd-Iroihg, aLsehce las
made ile leari growIohder. Eacliime I gei
LackLelihdile wleel oI ile zo8, I really
a¡¡reciaie some oI iis ialehis. Ior siariers, ile
sieerihg is very ligli, so youdoh'i lave io
wresile a leavy, Lulky wleel io gei oui oI a
iigli ¡arkihg s¡ace. Plus cruise cohirol ahda
soIi rideehsureilecar is acomIoriaLlecruiser.
1lai's wly I'mkeehio make everyilihg
Leiier. I jusi lo¡e ilai a LuhcloI Howers
ahda grovellihg a¡ology will do ile irick...
Products writer Iives in Rertfordshire
and drives around 20,000 miIes a year.
Ffu6fû1 208
Allukf 1.2¥1i
0n fIeet since: hovember 2012
Price new: £14,095
£ngine: 1.2-Iitre 3cyI, 82bhp
C02[tax: 104¿]km]£20
0ptiens inc: Panoramic roof
(£400), sat-nav (£400), metaIIic
paint (£495), £Iectric pack (£160)
lnsurance greup[quete: 8]£232
MiIeage[mpg: 14,709]36.9mp¿
Cests: £52.80 (tyre chan¿eover),
£295 (first service)
Any prebIems? fauIty touchscreen
Insurance quote provided by AA
(0800 107 0680) for a 42-year-oId maIe
Iivin¿ in8anbury, 0xon, withthree points.
jamie FretweII: "1euchscreen is
fixed, and cemfert impresses."
„„„„„
f0uk1R k£P0k1: !4,TĀ9 miles
Pcugcot 208
0ur man ìs keen to make up to supermìnì after an enforced sep
jamie FretweII
¦amie_lretwell_denni·.co.uk
fleeIwaIth
0ur lleeI
kuNNlN6 t0S1S
36.9MPC (0h1£51) L68 fILL-0P
kuNNlN6 t0S1S
4S.3MPC (0h1£51) LS6 fILL-0P
kuNNlN6 t0S1S
32.9MPC (0h1£51) L!!! fILL-0P
|eugeot 208 0ur tars
Sµoc|al lssoo ¤¤ www.aufoexpress.co.uk
00k award-winnin¿ pick-up is now
more versatiIe than ever, foIIowin¿
the addition of a IockabIe tonneau
cover for the Ioad bed.
1he Iid costs £1,250 fitted and
is part of voIkswa¿en's Add 0ns
ran¿e of accessories. It fits the
bed perfectIy, and even better,
comes with a two-year warranty.
0eputy road test editor 0ean
Cibson took the Amarok to Inchcape
vwvan Centre in CheImsford, £ssex,
to ¿et it fitted. 0ur truck has the
optionaI styIin¿ bars, and the
three-piece Iid fixes over them,
so it took an afternoon to attach.
1he end resuIt Iooks tidy, whiIe
the centre section opens wide on
¿as struts. 5o rather than a bi¿ bed,
the Amarok nowhas a hu¿e boot!
we aIso ¿ot the muItifunction
steerin¿ wheeI workin¿ with the
Kenwood radio (a Ioose connection
needed fixin¿) and had the stereo's
aeriaI repositioned to improve 0A8
reception, bothdone under warranty.
wI1R two days' road cycIin¿ around the £ast
MidIands pIanned for a recent weekend, web
producer kichard In¿ramthou¿ht our CIubvan
wouId be the perfect transport to ¿et his bike
fromLondon to Leicester. After aII, there are
no seats to foId or parceI sheIves to remove,
and the wipe-cIean fIoor meant it didn't even
matter if the bike ¿ot fiIthy on his ride.
Rowever, probIems arose as soon as kichard
tried to fit the fuII-size bike in the back. Re had to
remove a wheeI and wed¿e the other above the
mesh divider to squeeze it in. 0isappointin¿ for
somethin¿ IabeIIed as a commerciaI vehicIe.
1he foIIowin¿ weekend, kich ¿rabbed a dust
sheet and used our pIush Mazda 6 1ourer instead.
Audi A1
lssoos l,246, l,2!!,
l,268, l,2/!
Audi kSã CabrioIet
lssoo l,2//
ßMW128i o1
lssoo l,2/ì
Dacia Sandero
lssoos l,26ì, l,2/u, l,2//
lordß-MAX
lssoo l,2/6
kia Cee'dSW
lssoos l,2!6, l,26/, l,2/8
Mazda 61ourer
lssoos l,266, l,2/4
Mercedes CLS
Sbooting ßrake
lssoos l,26l, l,2/l
MlNl CIubvan
lssoo l,2/6
Þeugeot 208
lss l,24!, l,2!ì, l,264, l,2/u
SLA1Leon
lssoo l,2/8
Skoda Citigo
lss l,2!u, l,2!ì, l,262, l,268
1oyota Þrius ÞIug-in
lssoos l,266, l,2/2
VWAmarok
lssoo l,2/4
VoIvoV40
lssoos l,2ìì, l,24u,
l,249, l,2!9, l,269
9o|kswagen Amarok
NlNl f|ubvan
we've to|d you about our cars...
Now te|| us about yours
www.autoexp|ess.co.u|/d||ve|powe|
ºl| many superm|n|s are
bought on |ooks a|one
then the 208 |s a w|nner.
l| on|y |t had more p|zzazz
to dr|ve - |t's good, but not
as much |un as a f|esta.º
Steve Fowler
Fdltcr-ln-chlef
º1he we|rd dr|v|ng pos|t|on
w|th a |r|sbee |or a steer|ng
whee|, wh|ch obscures the
h|gh mounted |nstruments,
makes |t a non-starter |or
those shorter than 5|t 10|n.º
Shamrotk
vla www.autcexpress.cc.uk
0ukVl£W
Y0ukVl£W
paratìon
L|ght steer|ng makes
208 very easy to dr|ve
www.aufoexpress.co.uk Sµoc|al lssoo ¯õ¯
PredutIs
v|s|t autoexpress.co.uk lo| ou| extens|ve p|oduct test a|ch|ve
SheuIdI swapbrakepads?
I 5P£Nß ages remeving brake dust Iremmy aIIey
wheeIs. Instead eI having te cIean themevery
weekend, weuId it be a geed idea te try te
change my brake pads te tackIe the cause?
5imen 8aker, £-maiI
¥0b ceuId try ßrembe 5pert brake pads (£62 Ier a rear
axIe set, racepads.ce.uk), which are said te create very
IittIe dust. bsing a wheeI pretectant such as Armer AII
5hieId Ier wheeIs (£9.99, armeraII.eu) sheuId mean
yeu have te cIean yeur wheeIs Iess IrequentIy, tee.
hewtegive61·kextrafIair
I'Mcensidering buying a Nissan C1-k - but ne ene
seems te knewwhat it is. II I beught ene, I'd Iike te
get seme stickers and accesseries te make it stand
eut. where weuId I be abIe te get these?
A Pentanani, kerfeIk
w£'k£ net sure a set eI stickers wiII impreve the
Ieeks eI yeur C1-k, but the Nissan C1-k 0wner's
CIub (gtrec.erg) has a wide range eI adhesive
badges. In terms eI merchandise, a C1-k iPhene
case and keyring are beth avaiIabIe. Leg en te
Nissan-merchandise.ce.uk Ier the IuII range.
q
q
A
A
fut k|ds' c|utter
lF yeu struggIe te find a way te keep kids' cIutter tidy
in yeur car, checkeut 0iene's seatbackerganisers. 1he
washabIe 5tew'n' 0e {£11.99, uk.diene.cem) has seven
peckets and twe drinks-heIders, with the tep fastening
areund the frent headrests and the bettemte the seat.
1he cheaper 5tuff 'n' 5cuff {£9.99) has ene peuch, but
a fabric paneI steps IittIe enes dirtying yeur seatback.
1ep
1ips
wF'kF blg fans cf Pccket Classlcs'
scaled-dcwn rlde-cn cars, and
slnce we revlewed themln lssue
1,1/7, the ccmpany has added
mcre mcdels tc lts range.
Ycu can ncwchccse frcm
an AC Ccbra, }aguar XK120,
Astcn Martln u85 and Ferrarl 250
Callfcrnla. The seccnd-generatlcn
ccnvertlbles have an ad|ustable
pedal bcx, whlch means they can
easlly acccmmcdate elther twc
chlldren cr cne adult. They alsc
have all-rcund lndependent
suspenslcn, ccllcver sprlngs
and shccks, 8rembc drllled dlsc
brakes and even llmlted-sllp dlffs.
Pcwer frcmthe fcur-strcke
110cc englne ls sent tc the rear
wheels vla a three-speed seml-
autc. Speed ls llmlted tc /5mph
as standard, but ycu can tune
them(uslng ycur cwn klt and
manpcwer) tc reach 75mph.
kack-and-plnlcn steerlng mcves
frcmlcck tc lcck ln three-and-a-
half turns cf the central wheel. All
cars have wcrklng llghts, a hcrn
and lndlcatcrs. Uptlcnal extras
lnclude leather trlm, full carpet,
hub caps, strlpes and ccvers.
The cars aren't legal fcr cn-rcad
use, sc ycu'll need a lct cf prlvate
land cn whlch tc drlve them. The
maker alsc reccmmends that
cnly chlldren aged 10 cr clder
shculd take the wheel, wlth
adults supervlslng at all tlmes.
Prlces are £9,59/ fcr the
Ccbra, £11,99/ fcr the XK120,
£13,19/ fcr the u85 and £1/,99/
fcr the 250 Callfcrnla Splder.
Urders are belng taken cn a flrst-
ccme, flrst-served basls, and
cars take /50 man hcurs tc bulld.
Nore cars [o|n
r|de-on c|ass|cs
N£w0k000f1
Pecket CIassics cars
Price: £9,59/ (AC), £11,99/ (}aguar),
£13,19/ (Astcn), £1/,99/ (Ferrarl)
Centact: www.pccketclasslcs.cc.uk
N£w0k000f1
Mie Mivue cameras
Price: £99.99 (Mlvue 338), £1/9.99
(Mlvue 358), £199.99 (Mlvue 388)
Centact: http:]]eu.mlc.ccm]shcp
MI0has Iaunched three new
Mivue in-car cameras to heIp
in the event of an accident.
£ach has a 120-de¿ree wide-
an¿Ie Iens and an event record
button. 1hey can run for up to an
hour when not pIu¿¿ed in, but
Came|as can locus on c|ashes
Pklt£ fk0M L9,S94 (t08kA)
1RlS W££k´S
R01kl1
5tunn|ng ferrar| and Af fobra
among the new add|t|ons to
0ocket f|ass|cs' r|de-on range
6ot a product queryI
¦am|e
freIwell
h|ve
[amie_FretweIIQdennis.ce.uk
QA£_[amie
5tu|| 'n' 5cu||
|s a handy and
|nexpens|ve
way to keep
your cab|n t|dy
aIso detach fromyour screen and
can be used to take cIose-up
photos of any dama¿e.
1he Mivue 338records
in R0, but onIy in 720p
quaIity. It has a two-inch
dispIay to showyou what
the camera sees, and
its 3-Axis C-5ensor
records the direction
of any impact and
your speed at the
time. 1he Iens
ad|usts exposure for different
Ii¿htin¿ conditions.
1he 358 and 388 have
2.4-inch dispIays, and add
1080p quaIity and motion
detection, so can fiIm
fromwithin a parked
car. 1he 388 has
safety camera aIerts.
and its CP5video
Io¿¿in¿ can capture
speed and position
for repIay on a map.
se-up
ds
h
at
Ii¿hti
1he
2.4-in
108
d
f
www.aufoexpress.co.uk ¯õä Sµoc|al lssoo
0et d||ect|ons on you| w|ndsc|een
0ne-stop car c|ean|ng
PredutIs |atest ||t |ated
A||-purpose c|eaner
removed brake dust and
dead bugs |rom our car,
and can be used |ns|de.
5pray app||es a ||ne m|st.
¥ou need to use a |ot, |t
smears a b|t on g|ass and
you'|| need a |ot o| c|oths.
600b
N01 S0 600b
CAkMIh'5ona roII at the moment.
1he ran¿e-toppin¿ Carmin nüvi
3598 was crowned 8est 5at-hav
at our 2013 Product Awards
(Issue 1,269), and the company
is en|oyin¿ success with its CP5
devices for runners and ¿oIfers.
howit's Iaunched another
excitin¿ newproduct - the R00.
It's a portabIe, head-up dispIay
that pro|ects certain features
fromyour smartphone on to your
windscreen. 1o save you from
¿Iancin¿ down at your mobiIe,
essentiaI info - distance to your
next turn, speed Iimit, your
speed and arrivaI time - are aII
dispIayed in your Iine of si¿ht.
|ust pIu¿ it into your car's
12-voIt socket and pair it to your
iPhone, Android or windows
Phone mobiIe. 1he kit contains a
semi-transparent fiImwhich you
can stick on your windscreen, or
you can use the attached
refIector Iens. R00 wiII continue
to dispIay directions even if a caII
comes in, and aIso has a buiIt-in
058 socket to char¿e your phone.
It's scheduIed to ¿o on saIe
in 5eptember, priced £129.99.
Carmin's sat-nav apps start
from£44.99 on the iPhone.
CLFAhlh0 the car ls a chcre,
nct a pleasure, fcr many drlvers,
sc an all-purpcse prcduct, whlch
dces the |cb ln cne hlt, shculd
prcve extremely pcpular. That's
where Crcftgate Multl-Clean
ccmes ln -but dces lt really wcrk!
The blcdegradable fcrmula
ls safe fcr use cn all klnds
cf surfaces - frcmcarpets tc
metal tc plastlc trlm.
Flrst up, we wanted lt tc
clean a dlrty allcy. kemcvlng
brake dust and grlme usually
requlres a stubbcrn cleaner and
water, but we sprayed Multl-
Clean cn tc a mlcrcflbre clcth,
then sprayed scme cn the allcy.
The nczzle prcvldes a wlde yet
flne mlst, and cne wlpe shlfted
a lct cf dlrt. 8ut ycu dc need tc
use qulte a lct cf prcduct, plus
a seccnd clcth tc wlpe up.
hext, we mcved tc the frcnt
cf cur car, as the area arcund
the number plate had plcked
up a lct cf bugs. Agaln, we wet
the clcth, then sprayed cn tc
the car. Une wlpe remcved all but
the mcst stubbcrn cf lnsects.
lnslde, Multl-Clean re|uvenated
cur carpet flccr mats, but lt left
smear marks cn cur wlndscreen
and needed a lct cf bufflng
wlth yet ancther clcth.
Stlll, lt was an lmpresslve all-
rcund perfcrmance frcma prcduct
whlch ccsts |ust £9.95, and ycu
get a large 750ml bcttle, tcc.
Nu|t|-f|eaner |s a new a||-purpose product that |ts maker c|a|ms can be used outs|de and |ns|de car
N00 pro[ects |n|o
|rom phone |nto
||ne o| s|ght
flk51 1£51
CreItgate MuIti-CIean
waterIess APC
Price: £9.95 (750ml)
Centact: www.crcftgateusa.cc.uk
kating: ++++
N£w0k000f1
Carmin hbß
Price: £129.99
Centact: www.garmln.cc.uk
I1'5diIIicuIt te knewwhat te take en a £urepean read trip, but 5axen
has put aII the essentiaIs in its £b1raveI kit. 1he seven-piece kit has
vitaI accesseries Iike breathaIysers, a magnetic Cß badge and a hi-vis
vest. we're giving away 10 kits. 5ee saxen-brands.ce.uk Ier mere inIe.
1e enter, IeIIewthe instructiens (right) and answer this questien:
questien: Which ef the feIIewing ceuntries is in the £u?
Answer: A) Paraguay. 8) France. C) uganda.
Tc enter, slmply lcg cn tc
http:]]wln.autcexpress.cc.uk.
Fcr full terms and ccndltlcns,
gc tc www.dennls.cc.uk]
ccmp]terms. All entrants must
be aged 18 cr cver. Fdltcr's
declslcn ls flnal. Clcslng
date: 28 August 2013.
A5axon£0
1rave| k|t
we're giving away 10 kits
werth £30 each Ier summer
WinIhis
Pklt£ L9.9S
(750mI)
Pklt£ L!29.99
Kncwan event ccmlng sccn!
Centact jamie_IretweIIQdennis.ce.uk
kebrand|ng |or
5w|r| kemover
M£CbIAk'5has renamed ene
eI its tep-seIIing preducts.
Fremnewen, the 5wirI X
IermuIa wiII be knewn as
5wirI kemever. 1he preduct's
sIightIy abrasive IermuIa is
unchanged, as is the £10.99
price, but
Meguiar's hepes
the rebranding
wiII make it
simpIer Ier
buyers te
understand
what it dees.
5eemeguiars.
cemIer mere
inIermatien.
0|scount o||er
on AA at|ases
1h£ AA has enIy just
Iaunched its newrange eI
read atIases (Issue 1,278),
but it's aIready eIIering
a 10 per cent disceunt
en the entire Iine-up.
5impIy enter the cede
bkA1LA52014 at the
checkeut eI theaa.cem]shep
te save. 1he deaI means the
Ieatherbeund A4 is just
£22.50, instead eI £25.
6et steamed
up at |un day
1h£ 39th annuaI
CIeucestershire 5teamand
vintage £xtravaganza takes
pIace this weekend (2-4
August) at 5euth Cerney
AirIieId near Cirencester.
0ver 600 cIassic vehicIes
wiII be en shewever three
days, and there'II be a Iive
actien arena, tee. Fer tickets,
see steamextravaganza.cem.
jamie FretweII
news,
deals&
evenIs
pes
g
www.aufoexpress.co.uk ¯õ€ Sµoc|al lssoo
PredutIs ||essu|e washe| m|n| test
Ates ecarga
Price: Free AvaiIabIe Ier: Andrcld
kating: ++++
£L£C1kIC car ewners can banish range anxiety
withthis app. It prevides detaiIs eI nearby charging
statiens, and Ieatures mere than 15,000 peints
werIdwide. 1here's a cIever search-and-Iind
IaciIity, and it prevides data such as the statien's
cennecter-pIug type, exact Iecatien, distance
and whether it's Iree. An i05versien is ceming
seen, but Ier newit's avaiIabIe enIy en Andreid.
8eeks,apps
&games
A
pp
el
Ihew
eek
8|ueb|rd 8 the 0ead Lake
1he £ssent|a|
0r|ver's Nandbook
lmposs|b|e koad
lh thls slmple yet surprlslngly
addlctlve game, ycu ccntrcl a
rclllng sphere, and must stay
cn a never-endlng, twlsty hllly
rcad, passlng checkpclnts. Ycu
can fall cff the rcad and land
cn a later sectlcn, but leave the
track wlthcut landlng after flve
seccnds and lt's game cver. wlth nc brakes
cr acceleratcr, thls ls harder than lt scunds.
[ehn Pearsen (AurumPress, www.aurumpress.cc.uk)
Price: £/ (e8cck) kating: ++++
Price: £1./9 AvaiIabIe Ier: Apple lPhcne cr lPad
kating: ++++
8LuF8lku ls maklng a ccmeback
wlth a rcad car and Fcrmula F racer
next year. 8ut thls bcck fccuses cn
the brand's mcst famcus drlver,
ucnald Campbell, wlth authcr
Pearscn glvlng a flrst-hand acccunt
cf hcwmuch tlme and effcrt lt tcck
Campbell tc set hls /03mph wcrld
Land Speed keccrd ln 196/. Thls
e8cck ls great value fcr mcney, tcc.
TFlS 7/-page paperback prcvldes
advlce cn what tc dc ln an emergency,
and ls useful fcr learners cr newly
quallfled drlvers. lt spells cut hcw
tc deal wlth a breakdcwn, accldent
cr pctentlal car|acklng, and althcugh
lt's prlcey at £9.99 - and seascned
mctcrlsts wlll vlewlts tlps as ccmmcn
sense - lt's a gccd buy fcr ncvlces.
0ressure on |or
|atest washers
A PkFSSukF washer makes
cleanlng ycur car sc much easler,
and tccl speclallst Sealey has
|ust launched a number cf new
mcdels tc take the straln cut cf
keeplng ycur bcdywcrk sparkllng.
we tested washers frcmthe
twc hcme use llne-ups - the
Pw2000 tcps the standard range,
whlle the Pw2200 ls the entry-
level mcdel ln the heavy-duty
llne-up. we ccmpared themtc
the hllflsk F 130.2-9 PAu Xtra -
thls was reccmmended ln cur
lssue 1,266 test (the Fczelcck
8est 8uy has been dlsccntlnued).
Fere, we lccked at what ycu get
fcr ycur mcney, plus ease cf use.
Tc rate cleanlng pcwer, we set the
nczzles tc the same spray pattern,
and rlnsed cff muck fcr the same
tlme and frcmthe same dlstance.
Uur trlc was clcsely matched
here, sc ease cf use became key -
and the hllflsk ls the clear wlnner.
lt's gccd value ln thls ccmpany,
tcc. The Pw2000 ccmes seccnd
due tc that under-car lance and
easy snap-tcgether ccnnectlcns.
ºwe set nozz|es
to same spray
pattern and
rated howthey
b|asted muckº
Mini IesI
5eaIey Pw2200
Price: £323.9/ hese: Flve metres
Centact: 0128/ 757500, www.sealey.cc.uk
FFAvY-duty Sealey has metal ln the
lance and hcse ccnnectcr, plus rcbust
threaded |clnts. lt alsc packs a 2,000w
mctcr - the Pw2000 (abcve) has
1,700w- and prcved as effectlve as
lts stablemate ln cur cleanlng tests.
There's a llttle mcre ccnstructlcn tc
dc befcre use but, cddly, ncthlng tc
tell ycu hcwtc dc thls. And whlle lt's
easy tc swltch detergents, the spray
was watery. Llke the Pw2000, the hcse
ls a llttle shcrt and lt's mcre appeallng
at the dlsccunted cnllne prlce cf £203.
kating: ++++
5eaIey Pw2000 Pressure washer
Price: £311.9/ hese: Flve metres
Centact: 0128/ 757500, www.sealey.cc.uk
CLlP cn the stcrage hccks and accesscry basket, and thls
ls ready tc use. The lance has easy twlst lcck ccnnectlcns
wlth ccnventlcnal varlable and rctablast attachments, plus
an ad|ustable angled tlp (whlch we've nct seen befcre) fcr
gettlng under the car cr wheelarches easlly. lt wcrks well
and blasts away mud. Scap ls held ln an cn-bcard tank, plus
lt dellvers a gccd spray. Fcse and lead stcrage ls baslc and
the hcse cculd be lcnger. Fxpenslve at the £311 retall prlce,
but we fcund a £120 cnllne dlsccunt cn thls newmcdel.
kating: ++++
NiIIisk £ 1302-9 PAßXtra
Price: £229.99 hese: hlne metres
Centact: 01768 868995, www.nllflsk-altc.ccm
AFTFk the relatlvely shcrt hcses cf the
Sealeys, hllflsk's nlne-metre verslcn
makes cleanlng sc much easler. Plus,
ycu can grab lt and walk away wlthcut
wcrrylng abcut the machlne tcppllng.
Ycu alsc get a lct fcr ycur mcney, wlth
a lcng draln hcse and patlc cleaner cn
tcp cf the varlable and rctablast lances,
whlch all snap tcgether. The scap tank
gces cnthe lance, whlchlsn't ldeal, but
the thlck spray clung tc cur bcdywcrk
well. Fasy tc use and mcve rcund, plus
handy fcr the hcme, lt's cur favcurlte.
kating: +++++
1R£ N£Wt0M£k
R£AVY bu1Y
8£S1 ALL~k0uNb£k
Kim Adams
ßruce Crant-ßraham(01305 260068, www.velcce.cc.uk)
Price: £9.99 (paperback) kating: +++
a
m
k
e
g
s
r
s
www.aufoexpress.co.uk ¯õØ Sµoc|al lssoo
jamie FretweII
SALFS cf dlgltal radlcs have
grcwn by 50 per cent ln the last 12
mcnths, and cver cne-thlrd cf new
cars ln the uK ncwccme wlth a ulgltal
Audlc 8rcadcastlng (uA8) set-up.
ln clder mcdels, the flgure ls much
lcwer, because untll the start cf 2013,
cnly a fewaftermarket sterecs were
avallable wlth dlgltal radlc - and that
meant cwners cf such cars were llkely
tc mlss cut cn the better-quallty scund
and great statlcn chclce uA8 prcvldes.
Fcwever, ahead cf the eventual
swltchcver frcmthe ccnventlcnal
analcgue FMslgnal, there's been
scmethlng cf a bccmln thls sectcr,
wlth mcst cf the premlumaudlc
manufacturers ncwstccklng at least
cne aftermarket head unlt wlth uA8.
Sc whlch set-up ls best tc brlng
ycur ln-car entertalnment up tc date!
Slngle-helght sterecs are the blg sellers
here, and we tested elght tcp buys.
0l6l1AL
k£90L01l0N
Nowwe
tested them
0A8 premises a wider cheice ef statiens and
better signaI quaIity than FMradie. just bear
in mind that many units den't ceme with an
antenna, se yeu'II need te budget fer this.
Fer eur test, we stucka £20 pewered fiIm
aeriaI te eur windscreen. We then searched
fer and Iistened te twe statiens en each
device whiIe driving a three-miIe test reute.
kext, we checked whether each unit ceuId
pIay music en a C0, iPed er u58 stick. 1hese
featuring 8Iueteeth hands-free scered extra.
5tyIish Ieeks appeaIed, but ease ef use
and statien presets were mere impertant.
0ur finaI facter was price, excIuding deIivery.
You don't have to buy a new ca| to get DAß |ad|o on the move, as
the|e's a |ange ol alte|ma||et head un|ts ava||ab|e. we test e|ght

ʥ̼ȣʗ
AIpine Cߣ-136ß1
Price: £269 Centact: www.alplne.cc.uk
lT'S the mcst expenslve systemcn test, but as wlth the Plcneer (abcve), we thlnk
the Alplne ls wcrth paylng fcr. lt adds 8luetccth tc a strcng features llst, wlth slx
presets, frcnt and rear uS8s, an auxlllary lnput and a Cu player. Plus, lt prcvlded
clear scund quallty. lts menus are as slmple tc use as the Plcneer's, tcc, althcugh
the screen dcesn't present ycu wlth as much lnfcrmatlcn as lts rlval's dces.
kating: +++++ kating: ++++
kating: ++++ kating: +++
PhiIips C£M3000ß
Price: £79.90 Centact: www.halfcrds.ccm
Uuk lssue 1,176 8est 8uy ls unlque ln thls test as lt ccmes wlth lts cwn antenna,
althcugh lt's passlve (le unpcwered) and stlcks tc the rccf rather than the lnslde
cf the wlndscreen. The package ls great value, but dcesn't lcck as smart as rlvals,
and lsn't as slmple tc use as the cthers. There's nc 8luetccth, elther, althcugh lt
has slx lndlvldual presets, plus a frcnt uS8 pcrt, auxlllary lnput and a Cu slct.
p p g g p
ʥ̼ȣʗ
PredutIs Alte|ma||et DAß head un|ts tested
Pieneer ߣh-X8500ßAß
Price: £239.99 Centact: www.plcneer.cc.uk
k£C0MM£k0£0
TFlS Plcneer ls very sllck. lt's easlly the best-lccklng set-up
here, and dlsplays the mcst amcunt cf data - whlch ls |ust as
well, because lt nct cnly has frcnt and rear uS8 pcrts, but a Cu
player, 8luetccth and an Su card reader. lt's nct cheap, but lt fcund
all cur statlcns and lets ycu rewlnd llve uA8 radlc. Plus, the twlstlng
prcpellcr dlal makes navlgatlng the menus slmple.
Pure highway h260ßßi
Price: £1/9.99 Centact: www.halfcrds.ccm
8£51 8u¥
TFF Flghway F260u8l lccks ldentlcal tc the 2/0ul (cppcslte),
but ccsts £20 mcre because lt alsc features 8luetccth. Thls nct
cnly helps ycu take calls legally cn the mcve, but enables ycu tc
streammuslc, tcc. lt dcesn't lcck bad, and ls slmple tc use, yet
dcesn't cffer as many features as the Alplne and Plcneer 8luetccth
sterecs. 8ut ycu can't argue wlth the prlce.
www.aufoexpress.co.uk Sµoc|al lssoo ¯õ×
VerditI
If you're in the market for a 0A8 head
unit, the Pure R26008i is cIearIy the
best choice, as it offers everythin¿ you
need - incIudin¿ 8Iuetooth connectivity
- in an easy-to-use, ¿ood-vaIue packa¿e.
8uyers with a bit more money to
spend shouId check out the Pioneer
0£R-X85000A8, which scores weII
thanks to its mind-bo¿¿Iin¿ array
of features and eye-catchin¿ Iooks.
In third pIace in our test is the
Kenwood K0C-81730A8, which
sits between the two in price,
Iooks ¿reat but Iacks a C0 pIayer.
1. Pure Ri¿hway R26008i
2. Pioneer 0£R-X85000A8
3. Kenwood K0C-81730A8
we rated each un|t on ease
o| use and |eatures, then
tuned |nto two stat|ons
Pure highway h240ßi
Price: £129.99 Centact: www.halfcrds.ccm
lF ycu can llve wlthcut 8luetccth ccnnectlvlty, ycu'll lcve the Flghway F2/0ul. Pure
has used lts experlence ln dlgltal radlc tc create an easy-tc-use, falrly gccd-lccklng
sterec whlch cffers a Cu slct, uS8, MP3 and lPcd lnputs, and dlsplays lnfcrmatlcn
clearly. There are slx presets, and we had nc prcblems flndlng cur statlcns. Plus,
the devlce ls very well prlced. 8ut fcr |ust £20 mcre, ycu can get cur wlnner, the
8luetccth-equlpped F260u8l.
kating: ++++ kating: ++++
kating: ++ kating: ++
kenweed kßC-ß173ßAß
Price: £179.99 Centact: www.kenwccd.cc.uk
A KFFh prlce helped the Kenwccd get cff tc a great start, and the KuC-8T73uA8
lccks great, tcc. lt packs ln almcst as many features as lts rlvals, althcugh lt
makes dc wlthcut a Cu player. The maln stumbllng blcck was that lt's a tcuch mcre
dlfflcult tc set presets and scrcll thrcugh all the uA8 statlcns. Stlll, cnce ycu've gct
used tc that, thls ls an excellent devlce, and we had nc prcblems wlth cur statlcns.
[vC kß-ßß53
Price: £1/9.99 Centact: www.|vc.cc.uk]shcp
TFlS devlce cculdn't lccate cne cf cur statlcns, and we fcund lt trlcky tc wcrk cur
way thrcugh the menus. Ycu get a Cu player, uS8 slct and full lPcd ccntrcl as part
cf the package, althcugh lts cclcur dlsplay lsn't as slmple tc understand as rlvals,
and there's nc 8luetccth. The Pure 260u8l (tcp left) lncludes 8luetccth fcr the
same prlce, whlle the mcre expenslve 8luetccth sterecs are easler tc use.
5enichi 5ß50-ßAß
Price: £129.99 Centact: www.halfcrds.ccm
FALFUkuS-excluslve Scnlchl sterec was cne cf the flrst tc cffer dlgltal radlc, but
lt's startlng tc shcwlts age ncw. The tlny buttcns and cheap-feellng facla meant
lt wasn't very pleasant tc use, and the dlsplay lccks dated. lt's qulte slmple, has
presets and played muslc cn all the devlces we wanted lt tc. Plus, lt's nct bad
value fcr mcney - but ultlmately, lt tralls lts rlvals here cn features.
Alte|ma||et DAß head un|ts tested PredutIs
www.aufoexpress.co.uk Sµoc|al lssoo ¯õ¤
8uyingtars
uew and used buy|ng adv|ce
"uASF ls well lald cut
and slmple tc use."
"Packed wlth plenty cf
gadgets and ls up tc
date wlth the standard
ycu expect tcday."
"lt's eccncmlcal, l pay
lcwtax rates and
lnsurance was cheap."
"l feel really safe
drlvlng my CX-5.
lt's partlcularly gccd
ln the lce and sncw."
"Mechanlcally lt's
perfect - very gccd
handllng ln tcwn and
cn cpen rcads lt's
extremely respcnslve."
"lT'S gcne back several
tlmes fcr an englne
lnspectlcn as a warnlng
llght ccntlnually
keeps ccmlng cn."
"A car cf thls standard
and age shculd ccme
wlth a dlgltal radlc."
"ulsappclnted wlth the
level cf pcwer up a hlll."
"0earbcx ls very clunky
and nclsy changlng
frcmflrst tc seccnd."
"The sat-nav slmply
refuses tc update."
"Can't get anywhere
near advertlsed mpg."
fIectricaI wees en¡afira
I hAv£ ne eIectricaI pewer in my 2007 vauxhaII ZaIira
apart Iremthe steree, windews and interier Iights. I
can't even Ieck the car, as the centraI Iecking wen't
werk. I tested the battery, which is ekay. what's wreng?
CharIie5axten, £-maiI
CB£CKthe juses. 7he µroblemls µrobably water seeµlng
lnto the jusebox due to the lld not belng jltted correctly,
and ls a regular comµlalnt about the Zajlra jromowners.
7hls can lead to the connectlon µlns underneath
rottlng and causlng electrlcal lssues llke yours.
6eIf´s struggIingtereverse
M¥ vwCeII wen't easiIy ge inte reverse. AII the ether
gears are Iine and iI I heId the gearstick hard against
the reverse pesitien, the car wiII meve. we had IIeeds
recentIy; ceuId water damage have caused this?
1erry5anders, £-maiI
l7'5 µosslble water could damage the gearbox lj lt
got ln. Bowever, jlrst gear and reverse use the same
motlon shajt, so lj reverse lsn't worklng because oj
damage, then usually jlrst won't elther. Check there's
not an obstructlon stoµµlng lt golng lnto reverse
bejore you go ahead and lnvestlgate a newgearbox.
AmI ceveredfer rust damage?
IN ßecember Iast year I beught a three-year eId Nissan
Çashqai. I recentIy neticed seme rust en the reeI.
1his wasn't there when I Iirst get it. 1he garage says
that it wen't be Iixed under warranty. Is this right?
AngeIa 1urner, £-maiI
7Bl5 can all deµend on howbad the rust ls and whether
or not lt ls surjace damage. Rlssan models are covered
jor 12 years jor antl-µerjoratlon, but thls ls subject to
varlous terms and condltlons. lj the rust ls due to a stone
chlµor other damage that hasn't been dealt wlthµroµerly,
lt ls unllkely that Rlssan wlll cover the cost oj thls.
q
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q
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bklV£kP0W£k 10P!ĀĀ
¥eu teII us lI´s Ihe besI SuV Io own and a greaI all·rounder
Nazda fk-5 V||
tX~S
fatIlile
¥ears: 2012 en C02: 119g]km
FueI ecenemy: 61mpg (2.2d 5pert)
ßest eptiens: Leather, parking sensers, 19"
aIIeys, aux input, aute dimming rear-viewmirrer
Prices: Frem£22,800
600b
"lT'S gcne back several
N01 S0600b
5th
PLAt£
6ot any car quer|esI
Ch||s
£bbs
Chris_£bbsQdennis.ce.uk
QAute£xpress
buy|ng adv|ce
8ars show where mode|
||n|shed out o| 100 cars
|n our 2011 survey. 1he
|ower the rat|ng the better
89.61X
09£kALL 5f0k£
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Now do you rate your carI
1e|| us what you th|nk
www.autoexp|ess.co.u|/d||ve|powe|
The UK's Best Used Car Warranty des|gned by Quent|n W|||son
Is your car covered aga|nst Mechan|ca| and E|ectr|ca| fa||ure?
;MWI EFSYX [EVVERXMIW
;EVVERX]w|seŠ
0800 001 4475
www.aufoexpress.co.uk ¯¯õ Sµoc|al lssoo
uS£b8uY£k´S 6ulb£: hy
fkûM£4,500 No-nonsense supermìnì ìs reIìabIe, spacìous and has a good warranty
kichard 0redge
FYuhuAl launched the l20
as a replacement fcr the unlcved
0etz supermlnl ln 2009. Frcmthe
cutset, lt was clear thls mcdel was
almed at thcse whc sawthelr car
as llttle mcre than transpcrt frcm
A tc 8. 8ut |ust because lt's nct
the mcst excltlng chclce dcesn't
make the l20 a pccr buy.
wlth lts vauxhall Ccrsa-llke
styllng and keen prlclng, the car
has been a success fcr Fyundal ln
the uK, wlth 57,000 scld sc far.
RisIery
TFF flve-dccr l20 reached uK
shcwrccms ln }anuary 2009, a
three-dccr came three mcnths
later. lnltlally there were 1.2 cr
1./-lltre petrcl englnes (the latter
wlth a fcur-speed autc cptlcn),
as well as a 1./ Ckul dlesel ln
elther 7/bhp cr 89bhp fcrms.
8y summer 2010, a 76mpg,
99g]km1./ Ckul 8lue ecc edltlcn
had debuted, lts arrlval cclnclded
wlth a cut ln CU2 emlsslcns fcr
all englnes, plus the addltlcn cf
standard 8luetccth cn every car
bar the Classlc. A May 2012
facellft brcught a fresh lnterlcr,
updated exterlcr styllng and a new
1.1-lltre dlesel cptlcn, prcmlslng
88mpg and 8/g]kmcf CU2.
Whith ene7
hUhF cf the englnes ls weak -
even the 1.2-lltre ls nlppy encugh
- but the 1./-lltre verslcns are
mcre muscular. Trlmlevels run
frcmClasslc tc Ccmfcrt, wlth
the range-tcpplng Style the
mcst genercusly equlpped.
Classlc trlmwas avallable
cnly wlth the 1.2-lltre englne, the
89bhp 1./ Ckul came ln flve-dccr
Style gulse cnly and the autc was
cffered sclely ln flve-dccr Ccmfcrt
fcrm. Classlc mcdels get alr-ccn,
electrlc frcnt wlndcws and slx
alrbags, Ccmfcrt brlngs 15-lnch
allcys, electrlc rear wlndcws and
an upgraded sterec, whlle Style
features part-leather trlm, cllmate
ccntrcl and 16-lnch allcys.
AlIernaIives
TFF Fcrd Flesta ls the mcst
cbvlcus rlval, as lt's sc wldely
avallable, such fun tc drlve and
cffers a masslve chclce cf mcdels.
The same ls true cf the vauxhall
cwners rate hlghly fcr lts lcw
runnlng ccsts and usablllty. The
brand's dealers alsc have a flne
reputatlcn fcr custcmer servlce.
VerditI
A FlvF-year unllmlted mlleage
warranty ls standard cn all
l20s, sc buy cne cf the last
pre-facellft mcdels and ycu
cculd be ccvered up tc 2017.
Unly trcuble ls, Fyundals
hcld thelr value better than
they used tc, sc they're nct
sc cheap that ycu can lgncre
the ccmpetltlcn - and the l20
has scme very talented rlvals.
Average dynamlcs and lccks
ccunt agalnst lt, althcugh space
and excellent rellablllty make lt
a temptlng seccnd-hand chclce.
Ccrsa and, whlle lt's shaded
dynamlcally by the Flesta, lt's
gccd value fcr mcney and
surprlslngly spaclcus.
The Kla klc and Tcycta Yarls
put rellablllty ahead cf drlvlng
fun, althcugh bcth sccre wlth
strcng practlcallty. we'd alsc
reccmmend that ycu take a
lcck at the Skcda Fabla, whlch
8uyingtars hyunda| |20
kuNNlN6 t0S1S
S2MPC LTĀ fILL-0P (1.4 P£1k0L)
¨Jhe ì20 has
been a success
for hyundaì,
wìth 57,000
soId ìn the Uk¨
8uY£k
8£WAk£l
The sterec scunds gccd, but
the radlc can regularly lcse all
cf the presets fcr scme reascn.
8uY£k
8£WAk£l
lf the remcte central lccklng
ls unrespcnslve, lt may be
because the transpcnder has
falled and needs replaclng.
www.aufoexpress.co.uk Sµoc|al lssoo ¯¯¯
Prices Ier a 2009 i20 1.4 petreI. ßeaIer Iigures suppIied by
murIeyhyundai.ce.uk. Independent prices Irem£ure Car Parts
(eurecarparts.cem). *Price Iremwingmirrermarket.ce.uk
Rew muth7
yundai i20
ketalls
ParIwaIth
kunning tesIs
/:
:A/:
//
:A//
6A
:A/A
"-
:AA-
"
:AA-
FueI C02 AnnuaI
ecenemy emissiens readtax
MedeI
1.2 8 5/mpg 119g]km £30
1./ 12 50mpg 125g]km £105
1./autc 10 /8mpg 135g]km £125
1.1Ckul 5 7/mpg 99g]km Free
1./Ckul 7/ 10 6/mpg 116g]km £30
1./Ckul 89 12 6/mpg 118g]km £30
1./Ckul 8lue 12 76mpg 98g]km Free
uealer prlce lndependent prlce
Part
Frcnt brakepads(axleset) £59.15 £37.1/
Frcnt brakedlscs(palr) £196.10 £78
uccr mlrrcr glass(electrlc) £20.1/ £9.95*
Frcnt wlper set £38./2 £18.2/
I
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1hanks to: Rendy Croup (hendy.co.uk) for the Ioan of the i20 in our pictures
MedeI
1.2Classlc3dr £6,975 £5,995 £5,625 £/,795 £/,375
1.2Classlc5dr £7,625 £6,725 £6,295 £5,/50 £/,995
1.2Ccmfcrt 5dr £8,350 £7,295 £6,795 £5,795 £5,250
1./Ccmfcrt 5dr £8,350 £7,225 £6,295 £5,695 £5,150
1./Ccmfcrt 5dr autc £8,975 £7,725 £7,150 £5,995 £5,/50
1./Ckul Ccmfcrt 5dr £9,150 £7,895 £7,325 £6,295 £5,725
1./Ckul Style5dr h]A £9,095 £8,395 £7,195 £6,/50
1h£ maintenance regime Ier the i20 is straightIerward
- it aIternates between miner and majer services. Checks
are required every 12 menths er 10,000 miIes Ier aII car,
se this isn't the cheapest supermini te maintain, with a
miner service cesting £180 and a majer ene £300.
As aII i20 engines are chain-driven, yeu den't have te
werry abeut cambeIts. 1here's ne need te repIace ceeIant,
either (it's checked at each service), aItheugh the brake
IIuid has te be reIreshed every twe years, Ier £39. 1he
air-cen is enIy tepped up when necessary, at £59.
0NL¥ areund 10 per cent eI i20s have a dieseI engine,
and iI yeu want ene yeu'II need te spend at Ieast £5,500.
PetreI i20s start Iremjust £4,500 - that's eneugh Ier a
58-pIate 1.2 CIassic er a high-miIe 1.4. A £6,000 budget
buys a 59-pIate 1.4 CemIert er an 11-pIate 1.2 CIassic.
0nIy areund Iive per cent eI cars are Iitted with an
autematic gearbex; Ieware beIew£6,500, and even Ier
this meney many have at Ieast 30,000 miIes en the cIeck.
IMPk£55Iv£L¥, hyundai has yet te recaII the i20. Indeed,
in the Iive years since the supermini Iirst appeared in
shewreems, the brand has issued enIy nine recaIIs Ier
aII eI its medeIs made ever the past 15 years er se,
and just twe eI these have aIIected cars buiIt in
the past seven years (the 5anta Fe and ix20).
1hat means the i20, pIus the i10 city car and i30
IamiIy hatch, have yet te be caIIed back Ier anything.
hyundai's rivaIs weuId Ieve such a great recerd.
lnIerier
TFF l20's dash ls clearly lald cut and easy tc use, but scme cf
the plastlcs feel cheap. kear seat space ls ckay fcr twc adults,
but tlght fcr three. keflnement ls surprlslngly gccd, whlle the
3/0-lltre bcct expands tc an lmpresslve 1,295 lltres.
tluIth
CLuTCFFS can
wear cut ln less than
10,000 mlles, wlth
dealers cften
clalmlng lt's due
tc the cwner's
drlvlng style.
kusI
SUMF cars have
prcblems wlth
ccrrcslcn arcund
the dccr handles,
as well as the rear
wlper arm, lcck fcr
slgns cf bubbllng.
kare auIe
MAhuAL cars are
far mcre ccmmcn
than autcmatlc
mcdels. Plus,
autc l20s are
cnly avallable wlth
petrcl englnes.
SeaIs
uUh'T expect
much suppcrt frcm
the seats, wherever
ycu're slttlng. As a
result, the l20 can
be unccmfcrtable
cn lcng |curneys.
Centacts
0fficiaI
www.hyundai.co.uk
Ferums
www.i20ownerscIub.co.uk
www.hyundaiownerscIub.co.uk
www.hyundai-forums.com
8uY£k
8£WAk£l
The clutch pedal plvct can
dry cut and squeak, but a drcp
cf cll ls all that's needed
tc restcre sllence.
hyunda| |20 8uyingtars
www.aufoexpress.co.ukZdriverpower
0ukVl£W
Y0ukVl£W
1Nl5 year, the |20 came 111th
|n our 0r|ver 0ower sat|s|act|on
survey. we'd expect better, but
wh||e owners were |mpressed
by the runn|ng costs, p|us the
overa|| tech, the per|ormance
and r|de he|d the car back.
5100£N1 Nannah 8erry |rom
1owcester, Northants, reckons
her 10-p|ate |20 1.2 |s an |dea|
||rst car. º1he good crash test
rat|ng |s reassur|ng,º she says.
ºlt's we|| equ|pped, econom|ca|,
re||ab|e and the |nsurance
|s re|at|ve|y a||ordab|e.º
P£kf0kMANt£
0-60 !!.6 5£C5 10P 5P££0!!2MPR
¯¯ä Sµoc|al lssoo www.aufoexpress.co.uk
8uyingtars ßest buys
TFF 8Mw3 Serles Tcurlng ls well wcrth ccnslderlng lf
ycu'd llke a blt cf style. The sleek exterlcr llnes are easy
cn the eye and even the entry-level car lccks purpcseful.
lnslde, ycu'll flnd excellent bulld quallty, a clear dash
laycut, plus ccmfcrtable and suppcrtlve seats. Un the
rcad, the car's rear-wheel-drlve laycut ensures superb
handllng and the steerlng ls perfectly welghted. Fuel
eccncmy ls alsc lmpresslve, wlth the mcst pcpular
dlesel mcdel, the 320d, returnlng a clalmed 58.9mpg.
The Tcurlng ls pretty practlcal, tcc, wlth a /60-lltre
bcct that lncreases tc 1,385 lltres wlth the rear seats
fclded flat. lts awkward shape makes lcadlng bulky ltems
dlfflcult, thcugh. A mlx cf perfcrmance and space means
thls a pcpular mcdel, sc there are lcts arcund. Ycu shculd
be able tc affcrd a 2005 car that's ccvered 70,000 mlles.
CkFATlh0 estate verslcns cf executlve salccns dcesn't
always wcrk cut well, but the }aguar X-Type ls cne cf the
better examples. lts //5-lltre bcct ls sllghtly smaller than
the 8Mw's, yet has a mcre practlcal shape. As wlth all
}aguars, ycu get a classy and well flnlshed lnterlcr, plus
every X-Type has leather uphclstery as standard.
Llke the 3 Serles Tcurlng, the }aguar drlves |ust as
well as the salccn car lt's based cn. lt rldes ccmfcrtably,
but wlnd nclse can get lntruslve. hlmble handllng means
lt's fun tc drlve, and whlle lt's nct qulte as engaglng as
the 8Mw, lf ycu gc fcr the Spcrt mcdel, ycu get stlffened
suspenslcn, whlch makes lt mcre respcnslve.
The dlesel X-Type returns arcund /9mpg - gccd, but
nct as efflclent as the 3 Serles. At ycur budget, we fcund
a 2006 mcdel fcr sale wlth 80,000 mlles cn the clcck.
FUhuA'S Acccrd Tcurer dcesn't have the badge appeal
cf the 8Mwcr }aguar, but lt beats themhands-dcwn
when lt ccmes tc practlcallty: the huge 626-lltre
bcct ls by far the largest cf the three cars here.
The Acccrd ls less lmpresslve ln cther areas, thcugh.
Un lcng mctcrway |curneys, the rlde can get a blt |lttery,
and thlngs dcn't really lmprcve when drlvlng at lcw
speeds ln tcwn. lnterlcr quallty lsn't up tc the 3 Serles
cr X-Type's standards, elther. Fandllng ls reascnably
gccd, hcwever - and sc ls the 2.2-lltre dlesel englne's
perfcrmance and /9mpg clalmed fuel eccncmy.
As the Acccrd ls less deslrable than lts rlvals, ycur
mcney wlll gc further cn the used market. Ycu shculd be
able tc plck up a 2005 car wlth the 2.2-lltre dlesel englne
and arcund 60,000 mlles cn the clcck fcr ycur £5,000.
ßMw3Series
Ier: LxcellenI buildqualiIy, greaI Iodrive
Against: Common, sþarselyequiþþed
jaguar k·1ype
Ier: Sleekdesign, sþacious inIerior
Against: Poor drivingþosiIion, daIed
hendaAccerd
Ier: 6oodenginerange, loIs oI saIeIykiI
Against: 0ull looks andcabin, Iirmride
Skedafabia
5A¥££3,715onkeacIionsþecial ediIion
Carhunter
¦Û@YÛ_ ¦onathan_3urn_denni·.co.uk
ßear jenathan,
l need Io change my Vw 6olI Ior a more sþacious
car. l´d like someIhing sIylish, buI þracIicaliIy is key.
whaI esIaIes would you recommend Ior £5,ûûû!
1hemas Cadditch, ‹›@Œ•
£5,000 for practìcaI yet styIìsh famìIy transport
1R£ SP0k1Y tR0lt£ 1R£ tLASSY tR0lt£ 1R£ PkAt1ltAL tR0lt£
Sat·navnewmust·
havefer car buyers
¨Jhe number
of motorìsts
who don´t
use any form
of sat-nav
has dropped
sìgnìfìcantIy¨
Study fìnds 70 per cent want car wìth buìIt-ìn nav
1R£ ri¿ht sat-nav is a decidin¿
factor for many peopIe when
choosin¿ a car, accordin¿ to
cIassifieds site Motors.co.uk.
kesearch by the site reveaIed
that nearIy 70 per cent of buyers
want a buiIt-in sat nav in their
next car. 1hat's an increase
of ei¿ht per cent from2012.
1he study aIso found that
the number of motorists who
don't use any formof sateIIite
navi¿ation has dropped
si¿nificantIy, with Iess than
a quarter of drivers nownot takin¿
advanta¿e of the technoIo¿y to
compIete their |ourneys.
Andy CouIthurst, mana¿in¿
director of Motors.co.uk, said
there is a ¿rowin¿ trend for
sat-navs to be factory fitted.
"8uyers are demandin¿ more
sophisticated in-car technoIo¿y,
such as inte¿rated navi¿ation,"
he expIained. "Cars that come
with buiIt-in sateIIite navi¿ation
usuaIIy command a ¿reater
vaIue on the used market."
5k0ßA's newFabia keactien is avaiIabIe Ier just £9,690
- a saving eI £3,715. 1he medeI is weII equipped, with
16-inch aIIey wheeIs, air-cenditiening, bIack deer mirrers
and reeI and a rear speiIer Iitted as standard. 1he keactien
is enIy avaiIabIe in Meteer Crey, and cemes with three
years' Iree servicing. Fer mere
inIe visit www.skeda.ce.uk,
er ge te www.Carßuyer.ce.uk
Ier mere great newcar deaIs.
, y ,
ddd f bbi
b£AL0f 1R£ W££k
Trusted reviews, expert advice
¯¯€ Sµoc|al lssoo www.aufoexpress.co.uk
8uyingtars used t||p|e test
f0kb f0tuS
LT4 fILL-0P kAhC£ T8! MIL£5
V0LkSWA6£N 60Lf
LTT fILL-0P kAhC£ 89S MIL£5
VAuXRALL AS1kA
LT8 fILL-0P kAhC£ T64 MIL£5
beIails
¥ears: 2010 tc present £ngine: 1.7-lltre /cyl, 108bhp
Insurance greup: 13 £cen]C02: 62mpg]119g]km
why? The Astra ls styllshly deslgned lnslde and cut,
and alsc features the mcst bcct space cf thls trlc.
Prites lrem:
£6,000
vAuXFALL'S Astra has always been the
Fccus' maln rlval. And thls latest verslcn
certalnly beats the Fcrd when lt ccmes
tc lccks. lt bcasts a sleek exterlcr and
a less fussy dash laycut than ln the Fccus.
Fcwever, the vauxhall's 1.7-lltre dlesel
englne ls dated, sc lt can't better the Fcrd
cr vwwhen lt ccmes tc runnlng ccsts. And
the unlnsplred chassls dcesn't cffer the
Fccus' fun cr the 0clf's ccmpcsure, elther.
The Astra flnlshed a dlsappclntlng 103rd
cverall ln urlver Pcwer 2013, and vauxhall
has alsc recalled thls mcdel several tlmes -
sc make sure necessary wcrk has been dcne.
beIails
¥ears: 2009 tc 2013 £ngine: 1.6-lltre /cyl, 10/bhp
Insurance greup: 18 £cen]C02: 7/mpg]99g]km
why? Lcng-tlme class leader tlcks a lct cf famlly
hatch bcxes and feels llke a premlumprcduct.
Prites lrem:
£8,950
TFF lmpresslve 0clf has always been a tcugh
famlly car ccntender. Fven the prevlcus Mkvl
mcdel stlll exudes class wlth lts gccd lccks
and upmarket, hlgh-quallty lnterlcr.
Thls 8lueMctlcn verslcn alsc undercuts
lts rlvals' runnlng ccsts, wlth free rcad tax
and superb fuel eccncmy. And unllke scme
ecc speclals, lt rldes well - even better than
the Astra. lt's nct as sharp tc drlve as the
Fcrd, but that's a small prlce tc pay when
ycu're gettlng such a capable all-rcunder.
The 0clf flnlshed an lmpresslve 16th ln
urlver Pcwer 2013. Prcblems are rare, but
llsten fcr dry, creaky suspenslcn bushes.
focus' button-heavy dash |s con|us|ng lns|de, Astra has most attract|ve sty||ng 6o|| |eads |or bu||d qua||ty and e|||c|ency
1epef thefamiIytree
whìch bìg-seIIìng used hatch offers the best mìx of quaIìty, vaIue and space!
¥aux. Astra1.7£xrlusiv ¥N6elfßlueMetien
¥N6elf
„„„„„
ߣ5PI1£ streng cempetitien,
the CeII remains tep eI the
cIass. bItra-Iewrunning cests,
a cempesed ride and a cIassy
image keep it a step ahead
eI its twe rivaIs in this test.
Ierd Ierus
„„„„
£NCACINC and weII equipped
Fecus is a very Iine eIIert Irem
Ferd. ßut it has a Iussy interier
design and can't match the
vw's uItra-Iewrunning cests.
¥auxhall Astra
„„„
A51kA'5styIish interier and
sIeek Ieeks aren't eneugh
te impress in such a IierceIy
Ieught cIass. ßated dieseI and
peer handIing push it te third.
V£kblt1
¥¥
„„
ߣ5 ߣ5 ߣ5 ߣ5PPI1£
1
II
„„„
£NC £NC £NC £NCAACIN
2
¥¥
„„„
A51 A51 A51 A51 A51kkA'5
3
IerdIerus1.610ti Ieter
beIails
¥ears: 2011 tc present £ngine: 1.6-lltre /cyl, 113bhp
Insurance greup: 15 £cen]C02: 67mpg]109g]km
why? 8cld lccks, lcts cf space and great englnes
make Fccus a strcng ccntender ln famlly hatch class.
Prites lrem:
£9,555
TFF Mklll Fccus represented ancther leap
fcrward by cne cf the mcst pcpular famlly
hatchbacks. lts cabln ls |ust as spaclcus
as the 0clf's and blgger than the Astra's.
Thls latest car alsc has an lmprcved
englne range, althcugh lt can't match the
vw's superb fuel eccncmy and lcwemlsslcns.
Plus lt's prlcler due tc belng newer. lt gets the
better cf lts rlvals fcr standard klt, thcugh:
the Zetec has uA8and 8luetccth as standard.
uesplte lts pcpularlty, the Fccus flnlshed
70th ln cur urlver Pcwer 2013 satlsfactlcn
survey. Uwners ccmplalned abcut bulld
quallty and rellablllty lssues ln partlcular.
¯äs Sµoc|al lssoo www.aufoexpress.co.uk
SperI
A|| the act|on l|om the wo||d ol moto|spo|t
Austr|a returns
to 60 ca|endar
C|t|oen |evea|s
'champ ||ysée'
Q ked 8ull kin¿ pentilled in for 20z4 Q 1akes thampionship to 2z rounds
Auss|e Atk|nson gets
Nyunda| wkf chance
FUkMuLA Une ls set tc make
a raclng return tc Austrla next
year, wlth a grand prlx at the newly
redevelcped ked 8ull klng ln
Splelberg, ln the state cf Styrla.
The mcve was ccnflrmed ln
a |clnt statement by ked 8ull
kaclng and track cwner uletrlch
Mateschltz and F1 bcss 8ernle
Fcclestcne. lt read: "uletrlch
Mateschltz and 8ernle Fcclestcne
have reached agreement tc the
effect that Fcrmula Une wlll
ccme back tc Styrla next year."
The statement added that
a date had been pencllled ln
fcr the race - 6 }uly - whlle lt's
belleved that the deal wlll run fcr
an lnltlal perlcd cf seven years.
Fcwever, that date ls stlll
prcvlslcnal, as the 201/ F1
calendar has tc be slgned cff
at the next meetlng cf the FlA's
wcrld Mctcr Spcrt Ccuncll,
tc be held ln September.
The date alsc ralses
questlcns cver the future
cf the 0erman 0P, whlch was
held cn that weekend thls year.
Plus, the addltlcn cf the
Austrlan 0P wculd take the 201/
champlcnshlp tc 21 races, wlth
events ln hew}ersey, uS, and
Scchl ln kussla set tc be
staged fcr the flrst tlme next
year. ln the past, Fcclestcne
has sald that a 20-race F1
calendar wculd be ldeal.
The ked 8ull klng started llfe
as the fearscme, undulatlng and
lncredlbly fast Uesterrelchrlng,
whlch held F1 races between
1970 and 1987. After safety
ccncerns caused the track tc
be clcsed, lt was shcrtened
and rebullt ln the mld-nlnetles,
and eventually recpened as
the A1-klng. Thls track hcsted
F1 frcm1997 tc 2003, wlth
the last race belng wcn by the
Ferrarl cf Mlchael Schumacher.
ln 200/, the track was bcught
and redevelcped agaln by ked
8ull. lt cpened ln 2011 and
has hcsted races ln the uTM
0erman tcurlng cars and
Furcpean Le Mans serles,
but wlll requlre mlncr
upgrades tc reach the
standard expected by F1.
ClTkUFh has revealed lts new
entry ln the wcrld Tcurlng Car
Champlcnshlp. The C-Flysee
wTCC - the brand's flrst track
car -wlll be drlven by nlne-tlme
wkC champ Sebastlen Lceb.
The rcadgclng C-Flysee ls a
Fcrd Fccus-slzed salccn that's
been develcped fcr emerglng
markets, and debuted at the
Parls Mctcr Shcwln 2012.
Cltrcen clalms sales are
strcng, but hcpes that uslng
the fcur-dccr as the basls fcr
lts wTCC racer wlll bccst them
further, as many rcunds cf the
serles are held ln lccatlcns
where the C-Flysee ls scld.
Cltrcen CFUFrederlc
8anzet sald: "Chccslng the
C-Flysee fcr cur wTCC car
reflects cur determlnatlcn
tc use raclng as an actlve
means cf suppcrtlng cur
ccmmerclal develcpment.
"The wTCC race calendar
ls genulnely glcbal, and lt wlll
be a real advantage tc run a
C-Flysee, a key drlver cf cur
grcwth, ln frcnt cf crcwds cf
enthuslastlc mctcrspcrt fans."
The C-Flysee racer uses the
same 380bhp 1.6-lltre turbc
petrcl englne as the uS3 wkC.
8ut whlle the rally car ls fcur-
wheel drlve, the wTCC entry
sends pcwer tc the frcnt.
The track car features an
aercdynamlc bcdyklt ln llne
wlth the newregulatlcns that
ccme lntc fcrce next year.
Lceb has already started
track testlng the car that wlll
take cn newmcdels currently
belng prepared by Fcnda and
Lada. SFAT may alsc enter the
serles later ln 201/ wlth a car
based cn lts Lecn Cup racer.
Lceb's team-mates wlll be
anncunced at a later date, but
Cltrcen kaclng teamprlnclpal
Yves Mattcn already has hls
eyes cn 8rlt kcb Fuff. Mattcn
ls alsc hcplng tc glve fcrmer
0P drlver kcbert Kublca a
number cf wTCC cutlngs.
h¥bNßAI has added AustraIian Chris Atkinsen as a third
test driver Ier its i20 werId kaIIy Champienship preject.
Atkinsen (beIew) wiII jein Finn [uhe hanninen and ßrian
ßeuIIier eI France en a seIect
number eI tests this year, as
the brand prepares te enter
tep-IeveI raIIying in 2014.
Atkinsen has experience
eI a number eI current wkC
cars, and is the reigning
Asia-PaciIic kaIIy Champien.
f|rcu|t |ast staged 60 |n 2001, be|ore ked 8u|| m||||ona|re bought |t
ked 8u||'s Natesch|tz owns
tw|sty, h|||y c|rcu|t, wh|ch
w||| host f1 next year
f-£|ysée w||| be dr|ven by 5ebast|en Loeb |n next year's w1ff
º0ate quest|ons
|uture o| 6erman
60 -|t was on
same weekend
th|s seasonº
1emPhiIIips
¯om_lhillip·_denni·.co.uk
d
1HE car game is dividedihio iwo
lalves ile diILculi ohe wlere
mosi mahuIaciurers im¡ress, ahdile
easy ohe wlere mahy dealers doh'i.
1lose ihile Lrsi caiegory usually
mahage ile hear im¡ossiLle Ly
geiiihg ileir colossal Lhahces,
workIorces, desighs, ehgiheerihg
levels, saIeiy, reliaLiliiy, ¡ricihg
ahdimage jusi aLoui rigli.
Bui ioo mahy ilehgo ahdilrowii
all away Ly a¡¡oihiihg roiiehdealers.
Worse siill, ii's oIiehile makers wiil
ile Lesi, mosi res¡eciedcars or
Lrahds ilai lumLer ilemselves wiil
dealersli¡dross. HowdiILculi is ii io
iake ahorder Iroma cusiomer, iake
lis mohey, ilehiake lis car ihio
ile workslo¡Ior servicihg¹ Ii's a
com¡araiive doddle. So wly do so
mahy mid-io-ligl-caliLre makers
¡ui u¡wiillow-grade Irahclisees¹
As you'll see IromDriver Power
ilis week(Pages ¡_-8¡), aIier luge
successes ihour NewCar Awards,
SEA1 ahdIordare ihile relegaiioh
zohe oI ile dealersli¡rahkihgs. 1lis is Lecause dealer siaII are ade¡i
ai co¡¡ihg uhlel¡Iul aiiiiudes, Lui lousy ai qualiiy workmahsli¡,
ieclhical khowledge ahdcleahlihess¹ UhIorgivaLle.
As is ile ¡resehce oI vWihile Loiiomsix, largely ilahks io
Irahclisees wiilaiiiiudes ilai siihk, ¡oor commuhicaiiohskills ahd
iIIy ¡rices ilai leave ¡ayihg cusiomers like me (I ¡ersohally owha
hewisl vW) dee¡ly dissaiisLed. BMWahdAudi Iare ¡oorly, ioo.
Oha more ¡osiiive hoie, Lexus dealers are Lesi, IollowedLy
uhderdog SuLaruIrahclises, ileh1oyoia, Hohda, [aguar, Porscle
ahdSkoda. All ¡rove ilai sales ahdservicihg ouileis cahLe excellehi
iI dealers, aidedahdaLeiiedLy mahuIaciurers, iry lardehougl.
SEA1, Clevrolei, Iord, Iiai, Ciiroeh, Peugeoi, vW, BMWahdAudi
evidehily doh'i. Mosi oI ilemsell good-io-greai ¡roducis. 1rouLle is,
iley're Leihg soldahdservicedvia dealer heiworks ilai jusi doh'i
care as muclas iley slould. Slame ohilem. We deserve Leiier.
It´s often the makers
whìch have the best,
most respected cars
or brands that Iumber
themseIves wìth
deaIershìp dross
onsa|e
wednesday I August
8atkthaI
bklV£N
1£S1£b
£XtLuSlV£
Notor|ng's most outspoken and
op|n|onated co|umn|st sounds o||
[aguar 0ro[ect I
£state shootout
A League o| 1he|r
0wn goes ra||y|ng
we get beh|nd the whee| ol one-oll
spec|a| that h|nts at sto|m|ng |-Jype k
uew S|oda 0ctav|a laces new Joyota
Au||s Jou||ng Spo|ts and K|a Cee'd Sw
Sta|s l|om h|t Jv show ta|e the stages
...and we'|e the|e to see a|| the chaos
ONews O0r|ves
O0roduct tests
Ofeatures 8 5port
¦o|n the debate now... ma||@autoexp|ess.co.u|
V||e
kuIherlerd
Do you agree wlth Mlke?
Huvo your suy ul lucoboo|.com/uulooxpross
nexI
issue
¯ßõ Sµoc|al lssoo www.aufoexpress.co.uk
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Aute £xpress magazine 2008, 2010, 2011 and 2013
meteringassist.cem/ae
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