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What is the Tech Support Folder?
The Tech Support Folder contains various tools for troubleshooting common issues you may encounter with your Pro Tools system. The Tech Support Utility is an easy to use program that can help you solve many common Pro Tools technical support issues, including: • Error messages • Strange behavior and performance problems in Pro Tools • Plug-in performance problems • Input and output problems in Pro Tools • Launch problems • Random application closure problems Before running the Tech Support Utility, please read the Tech Support Utils Read Me. The Pro Tools HD OMNI Troubleshooting Sessions folder contains Pro Tools session files for testing various inputs and outputs of the HD OMNI interface for use with Pro Tools|HD and Pro Tools|HD Native systems. These sessions can be used to troubleshoot the following situations: • No input or output via Optical (ADAT) connections • No input or output via Optical (S/MUX) connections • No input or output via Coaxial (S/PDIF) connections • No output via Analog/TRS 1–2 Monitor Outputs Before running any of these sessions, please read the document titled HD OMNI Troubleshooting. The Troubleshooting Sessions folder contains Pro Tools session files for the following Pro Tools® systems (Mac or Windows): 003, 003 Rack, Digi 002, Digi 002 Rack, Mbox 2, and Mbox 2 Pro. These sessions can be used to troubleshoot the following situations: • No input or output via S/PDIF connection • No input or output via Optical (ADAT) connection • No input or output via MIDI ports • No audio out of monitor outputs Before running any of the Troubleshooting Sessions, please read the document titled Troubleshooting Sessions.

What is the Tech Support Folder? — 10/13/10

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