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Managing Oral Communication Communication Challenges Faced by Foreign Students in India

Ankit Sehgal (13PGDM010) Dhiraj Nayak (13PGDM020) Lakshit Kumar Mahajan (13PGDM031) Prachi Jain (13PGDM041) Ritika Pandey (13PGDM051) Surabhi Chatterjee (13PGDM061)

OBJECTIVE
Study communication problems Verbal (Speaking, Listening, Writing) Non-Verbal Suggest measures to overcome the problems

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METHODOLOGY
Questionnaire 29 responses received from foreign students across India Native country of students USA, UAE, Germany, Afghanistan, Jordan, Ethiopia etc.
Personal Interview

10 interviews Location : IMI and JNU

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ANALYSIS - SPEAKING
Faculty and batch-mates understood accent and pronunciation Common public had difficulty understanding accent and pronunciation. - Used written means to convey Participated actively in class and group task Hesitant - not sure what was acceptable 45% said Indians understood their slangs and jargons used

Received attention while speaking

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ANALYSIS - LISTENING
60% Understood accent and pronunciation of faculty and batch mates - Indians speak fast - Pronunciation of certain words is different
Common public mixed Hindi and English

55% couldnt understand slangs and jargons - Example CP, CCD 59% didnt feel resonance in implied and perceived meaning
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ANALYSIS NONVERBAL
Often used non-verbal means to convey their thoughts - Gestures, Hand movements, facial expression - Varying nodding style
Style of greeting - Indians follow non contact form

Style of handshake - In India it is gentle and of short duration - Indian females are hesitant of handshake

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ANALYSIS (Contd...)
75% are able to follow the Indian Writing 72% tried learning the local language 67% feel the need of Induction/Orientation program - Acquaintance with Indian Culture and Values - Rules and Regulations

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OTHER FINDINGS
Formal student-teacher relationship in India
Female students are apprehensive about safety at night Food is spicy Sharing mobile number is common in India

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RECOMMENDATIONS
Orientation week
Assigning mentor/buddy Periodic social get together and feedback Be polite while interacting with foreigner students
Use of Sir/Madam while addressing

Make provisions for accommodation

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THANK YOU

9/2/2013

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