Veera Balaji Kumar
Soft skills Trainer Cygmax institute of management studies
What does this symbol mean to you?
In the United States it is a symbol for good job In Germany the number one In Japan the number five In Ghana an insult In Malaysia the thumb is used to point rather than a finger
Vary from culture to culture
The Evolution of Language The theory of the organic evolution of language says
that language evolved from purely manually gesturebased more focused on gestures in the mouth We were able to categorize and conceptualize, visible (primarily manual) gestures This led to the development of language marshalling these concepts and articulators as linguistic symbols
words we use
actions and vocal qualities that typically accompany a verbal message
Impact of language
TOTAL IMPACT OF A MESSAGE
According to experts( Mehrabian), our nonverbal language communicates about 55% of what we really mean (voice tonality contributes 38%) while words themselves contribute a mere 7%.
Types of Nonverbal Communication
Kinesics Paralanguage Vocal interferences Spatial Usage Self-presentation cues
t excep ing veryth words! E the
Functions of Nonverbal Communication
To provide information To regulate interaction To express or hide emotion and affect To present an image To express power and control
Facial expressions or gestures that are used to control or regulate the flow of a conversation
Express Emotion or Affect
expressions and gestures that augment the verbal expression of feelings
Microsoft Photo 10
○ motion and gestures
the study of communication that
occurs through body movements, positions, and facial expressions
○ using personal space
Pitch Volume Rate Quality Intonation
sounds or words that interrupt fluent speech
“uh,” “um” “you know,” “like”
Which of the pictures to the left represents an image of good body language during a consultation?
Our understanding and use of non-verbal cues in facial expression are familiar to us nearly from birth
By familiarizing ourselves with a few basic nonverbal signals, we can improve our ability to understand what people are really communicating…
A Business Deal ?!!
…and become aware of what we are broadcasting to the world with our own nonverbal cues.
A person's body posture, movements and positions more often tell us exactly what they mean (which may be the exact opposite of what they are saying). Many people are unaware of how loudly they communicate with their bodies.
Our use and reading of body language is largely unconscious. We understand what a person indicates with their gestures and body positions and we send out our own messages but we rarely stop to think about how we do it.
few persona are considered to have great intuition about other people. Their understanding is actually due to careful observation of individuals, and conscious or unconscious understanding of nonverbal communication.
need to recognize and give credibility to our own "intuition" and "feelings" about a person or situation
Emoticons Gesture Posture Touch
and being touched are essential to a healthy life Touch can communicate power, empathy, understanding
Intimate distance Personal distance Social distance Public Distance
the study of communication that
occurs through spatial behavior
When a stranger or someone gets too close, we feel uncomfortable.
Unconsciously we know the distancing from others that is appropriate for our own culture.
We judge our own distance and respect the space of others by avoiding getting too close and follow our "feeling" to adjust to the correct distances from friends as opposed to acquaintances or strangers. .
Endomorph Mesomorph Ectomorph
Communication – perfumes, flowers,
message do you wish to send with your choice of clothing and personal grooming?
the emotional state of the individual to observers primary means of conveying social information among Humans more often involuntary Humans can adopt a facial expression as a voluntary action
expressions can be accurately interpreted Some faces are often falsely read as expressing some emotion, even when they are neutral
is a blank expression characterized by the neutral position of facial features and implies a lack of strong emotion
A frown (or scowl) is a facial expression that is the opposite of a smile. It is demonstrated as an arc facing up, and is caused by movement of the lips and the areas around the mouth.
A Puppy face or a Puppy dog face is a facial expression that humans make that is based on canine expressions. After you have done some wrong and you want to show your innocence.
use this expression as a way to get something they want or to get out of doing something undesirable
sneer is a scornful facial expression characterized by a slight raising of one corner of the upper lip.
smirk (from the Old English smercian, "smile") refers to a smile evoking insolence, scorn, or offensive smugness George W. Bush is often considered to have a trademark smirk
is a form of non-verbal communication made with a part of the body, used instead of or in combination with verbal communication.
Yes……!!! I have done it !
of gesture is rich in ways for individuals to express a variety of feelings and thoughts, from contempt and hostility to approval and affection
gesture are culture specific. What might be a greeting gesture in one culture may be offensive in another culture.