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BC1 2 NonV Comm 05072013

BC1 2 NonV Comm 05072013

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Published by: Aditi Singh on Sep 05, 2013
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IMT-N-I- BC1-2013 Business Communication I Session 2 July 5th, 2013

Learning Objectives       Non-verbal Communication Verbal Vs Non-verbal Communication Understanding Non-verbal Communication Elements of Non-verbal Communication: Kinesics Practicing Balanced Non-verbal Communication Conclusion .

Pitch.Non Verbal Communication  Non Verbal Communication  “Is Oral & Non-Oral messages expressed by Means other than language” Communication Types Vocal Communications Non Vocal Communications Verbal Communication Spoken Words Written Words Non Verbal Communication Vocal Qualities Tone. Volume Visual Qualities Body Language Dressing/Grooming .

Verbal Vs Nonverbal Communication Verbal Communication Non Verbal Communication Complexity One-dimensional (Only Words) Intermittent (Speaking & Silence alternating) Multi-dimensional (Voice. Postures etc) Continuous ( Body language at work) Flow Clarity Contradiction Intentionality Less ambiguous Valued less Usually deliberate More ambiguous Valued more Often unintentional .

Understanding Nonverbal Messages      Cannot be avoided May have ambiguous meanings Varies between people and cultures Influenced by circumstances May contradict and receive more attention than the verbal message 5 .

interpretation “Good job!” Other interpretations Islamic countries: obscenity.“I enjoy working Japan: aggressive worker on the with you!” back 6 .” women) Patting a co.Cultural Differences in Nonverbal Communication Action Thumbs up U.” Japan: disrespect (esp.S. Bangladesh: taunting Eye contact “I am interested. in OR “I trust you.

sighs. frowns. winks. smiles. and all kinds of body movements. grooming. attire.Kinesics Kinesic Communication: an idea expressed through nonverbal behavior that receivers gain additional meaning from • Visual—gestures. 7 . • Vocal—intonation and projection of the voice.

not stiff.Pleasant smiling face= trust. Public zone .Easy. not intimidating ○ Distances. folded.Elements of Non-verbal Communication  Visual Body language ○ Body Postures. fidgety ○ Touch.Sitting/ Standing postures ○ Hand Gestures. Social. Personal.„haptics‟. friendliness ○ Eye Contact.Intimate. no intrusions ○ Facial Expressions.Hand shake ○ Movements. in pockets.balanced & evenly spread.Comfortable moves within the space.

Elements of Non-verbal Communication  Visual  Grooming & Dressing ○ Conveys status & sophistication ○ Expensive but necessary for  Sociability  Impression Management ○ Has important role in professional life ○ With familiarity. importance of dressing decreases .

Loudness of speech ○ Pauses & Fillers.pauses essential & useful ○ Emphasis.Articulation.Voice Shrill/ Baseline Frequency ○ Volume.Rate of delivery ○ Pitch.Elements of Non-verbal Communication  Vocal  Voice modulation○ Pace.Throwing weight behind words .

Conclusion        An important element of communicative competence is Non Verbal Expressiveness Fair composure/ balanced use of body language elements makes communication effective A positive improvement in one constituent has ripple positive effect on others One wrong move should not mess the communication impact Minor goof ups should not be seen as poor non verbal communication Anything overdone conveys uncomfortable body language Natural composure is best strategy .

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