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Bijendra Suwal Management Information System
Submitted by: Alistina Shrestha Bimesh Man Pati Neetika Verma Prashant Bajracharya Susmriti Shrestha
The word “Khaja” translates to lunch. It is a trade formed by a unique and incredible network of people with the complex task of delivering homemade lunches each day from suburban homes to downtown offices in the Kathmandu valley all within a period of approximately 1 hour. This concept will use rural workers for the delivery of the Tiffin. The Nepalese
women will be used for the preparation of the lunch.2 Introduction Nepali Khaja is a totally new idea for Nepali culture because generally we.khaja. Some of the objectives of our project are: • • • • • To deliver hygienic and quality food in their own offices. To save time of the business people. The menu will be available and they can order according to their preferences with just a click of their mouse. The customer’s just need to register themselves on the website www.com 2 . 1. The customers of Nepal can order their lunch online. Nepali people don’t prefer carrying our lunch boxes to offices. To obtain customer feedback about our products and project To use it to advertise various product Chapter 2 Research on various E businesses During our research on various e business of our type we have obtained the following sites which perform the similar tasks as ours Qualitytiffin. To find customers and business partners initially in the Kathmandu Valley and later we are planning to go nationwide as well.com the registration is completely free of cost. It helps customers to save time.
Qualitytiffin . Yummie Solutions delivers premium box lunches. Since India is most famous for its dabbawala tiffin services so we included these website in our study. Opportunities. Strengths 3 .com This website is also similar to the services we provide. Yummiesolutions. Yummie Solutions attempts to make life a little easier for them by providing delicious nutritious meals at reasonable prices. Taking into consideration the time constraints of the office goers and the students in this city. 1. SWOT analysis is a tool for auditing an organization and its environment. and Threats involved in a project or in a business venture. These were the websites included for the research. Weaknesses. This provides services within Mumbai. It aims to provide home cooked. In our cooking we only use fresh vegetables and seasonal spices to create delicious simple recipes with great flavors to fit into your hectic lives and your ideals of being healthy. It is the first stage of planning and helps people to focus on key issues.com is one of the website which provides the similar services as ours. The purpose of the analysis of the above mentioned website is as follows: Historical roots Supply chain Economic analysis Chapter 3 SWOT ANALYSIS SWOT analysis is a strategic planning method used to evaluate the Strengths. healthy and nutritious Indian food delivery. This website welcomes the customer with login page. fresh.
A firm's strengths are its resources and capabilities that can be used as a basis for developing a competitive advantage. People want right product as soon as possible due to busy schedule. The office goer’s population is increasing day by day. Opportunities • • • • The external environmental analysis may reveal certain new opportunities. Our strength is as follows: • • • • • In Nepal there is no online Tiffin delivery for office goers As most of the people today are employed in various sectors. The concept will help the office goers to save time and maintain health with healthy food. 4 . the copying of the business idea could be done overnight. They often complain for nice food in their office surrounding. The cost of delivery may be high The market may not seem favorable due to the first time business. Big strength is that the food will be delivered to the desk. 21st century people want health conscious products. Threats • • Since the business is online. since foods effect on health is inevitable. 3. Weaknesses • • • Since the concept is new in Nepal we have no existing competitor to learn from. 4. 2. The opening of various restaurants nearby colleges and offices are increasing day by day. Since the concept is new we have the first mover advantage.
4.com is basically a new business concept that will be operated in Nepal for those target customers who are: 1) health conscious. Our brick strategy will focus on college students. • • • • • • • Customer log in to our website. The item in the menu will be limited. Once the order is made.com service directly and if not then he must register to log in on the site. The customer can also locate the way from which the delivery of his Tiffin will be done and can estimate the delivery time accordingly.veg food. The monthly fee would be charged as follows : 5 . but the degree of spice and additional supplement will be optional. The guardians would register with a paper application form with valid identification of the student. 2) want good quality and hygienic food and 3) who are fed up with thinking of what to have for lunch and where to have it. 3000 for veg food and Rs. 4000 for non. After logging in he can order the food from the menu provided. Khaja. we will provide the customers.Chapter 4 Business Methodology In this section we discuss the operation process of the business we have proposed. the order is transferred to the cook. if he is an existing user then he is facilitated by khaja. Hence we have come to an idea of preparing good food and delivering it to the customers on their lunch time. The customers need to pay on the monthly basis an amount of Rs. Since our business purely depends on taste.1 Customer’s end Customers are the focal point of any business.
com Delivery channel Customer Grocery shop 4. It will lead to the registration page as shown below.2 Supplier’s Our suppliers would be mainly” Tarkari bazaar” of Kalimati. The available seasonal vegetable would be supplied a day before. The whole sale price would be maintained.Tarkari bazar Khaja. Khaja online registration form Registration Form User ID: 6 .3 Operation procedure Once the customer will browse on the website. Our secondary suppliers would be as follows: Baneshor tarkari bazaar I kalu meat shop Sankata groceries 4.
Forgot Password Username Help Password 7 . password and click on Submit.The webpage is given as follows. Khaja Online Login Login Welcome to Khaja Online Login Forgot Username Please enter your username. With that password you can log in to the Khaja.Password: Confirm Password: Name: E-mail: I agree with the terms of service Register Reset As soon as the customer fills up the forms the password will be send to their email account.com and place the order and make payment Online .
com i-Supplier Khajaonline This package will help you to carry out our business on internet. Please select the system from the menu on left side. For Application Errors. i-order Welcome to Khajaonline. Also try deleting cookies if multiple people are using one PC. If you Still have errors on Page - Please contact respective persons as per business process. please click the 'Forgot Password' link.0 . and log-in with your user name and password.If you do not know the password. Please ensure that you do Log off by pressing button and not by Closing the browser. Also ensure that You use Latest Internet Explorer Version 6. the work is in process. On confirmation from them IT 8 .
e.would resolve the issue.g. Food order : Mr Rahul Bhat. Feedback : Mr Dilip Shrestha Order Form: Khaja Shopping Cart: User Id: Password Name & No: Time & Address: Food Type: Non-Veg Ve | g Bank Name Payment: ATM Card No: Pin No: Register Reset Veg Select item Cost Non Veg Select item Cost 9 .
Our business model will be based on business to consumer (b2c) framework. Profit generation is the main aim of any profit making organization.Once the order is placed the order is taken by the operator who then transmits the order to the Cook . End 10 . So to generate the revenue a business model will be needed this will provide the framework for the operation of the business. One important factor is deciding upon the business model to be used which helps in providing the framework for the operation of the organization. After the preparation of the lunch It will be delivered on the time and address mentioned by the customer.com : Flowchart Presentation Customer Khaja Supplier Consumer Party Start Create Khaja Order Order to dedicated Branch Request Payment Order of Khaja is processed Deliver Khaja to Customer Chapter 5 Business model and standards 5. Our business model will be based on the b2c framework.1 Business model It is an important for any organization to generate profit. Different factors are involved in achieving this. The Basic outline of Khaja.
11 .com is a professional food provider and adheres to the standards of its professional associations. e. Once the payment is made for one month. The food is delivered according to their lunch timings which the customers have to mention while registering.Com is made through debit card which will be accepted through SCT and visa debit cards only.com Places the order Makes payment Receives the daily lunch boxes or service Feedback from the customer about the food 5. Payment to khaja. i. How B2C transaction of customers works Customer identifies need Register them with khaja.B2C TRANSACTION Our business will directly serve the final consumers of the goods.3 Khaja. Order will be taken only after the registration is complete and the payment is made and would be confirmed through mail and the order would be placed. So our b2c model will be equipped with b2c transactions.com rules & regulation: • • • • • • Khaja. both in terms of quality and freshness of the food. The office goers and the college students. The customer cannot deny the orders at the delivery time. the amount cannot be refunded. Khaja.com will deliver the food directly to the consumers.
• High bandwidth internet service • Computer table-2 • Office table-1 • Chairs-4 • Telephone • Printer-1 • Bike-5……for delivery purpose 6.1 Estimated Profit And Revenue For One Month INITIAL EXPENSES TABLE Chapter 7 Hardware Requirements Server/PCs 13 .
install. Server specification: Windows Server 2003 64 bit R2 Dual Quad Core Xeon 2. configure.com includes the following: 1. Internal processing 3.26 Ghz (16 cores) 12 GB RAM 100TB Bandwidth 1000 MBPS uplink Client specification: Intel core 2 duo CPU @ 2. Software Requirements General Software Items .00GHz RAM: 2GB Hard disk: 250 GB System: 64 bit operating System Network Card Generator : the generator would be purchased from engineering marketing ltd. • Database :Sql server • Application tools / Application servers • Design tools • Web servers • Antivirus Software • Other utility software etc.O/S tuning including but not limited to Disk checking/File management/reloading of pre loaded/ordered software/updation of software Any other check/service that will make equipment work smoothly and as per system uptime on regular basis. Supply Chain Management of khaja. test.com: The management of supply chain of khaja. demonstrate the general software items having following categories: • Operating System : windows 7 operating system. Inbound logistics: 14 . Inbound logistics 2.To supply. Outbound logistics 1.
e kamaladi will forward the order via telephone according to the delivery location. The basic outline of the SCM (supply chain management) of khaja. Every day the same inbound process would be repeated with inventory on hand for 2 to 3 hours. The order thus would be processed according to the delivery location. The following would be the suppliers for khaja. Now the whole process of preparing the lunch. the central order receiving center i. delivering and receiving the payment will be done by the branches. So the demand would be managed by the no. Since khaja. The diagram below represents the actual processing of the order. newroad. The supplier would then supply the quoted items 10 am in the morning.com Delivery channel Customer Grocery shop 2. Since khaja. For the management of demand the wholesaler i. of registered customers. these are now ready for the processing.com would appear as follow: Tarkari bazar Khaja. Internal Processing: Once the supplier supplies the items.e the supplier would be informed a day prior to the operation.com concentrates on lunch timing.The main focal point of inbound logistic is the management of the inventory to meet the demand of the customers. We would maintain a JIT (just in time) inventory system. The internal operation has been decentralized in baneshwor. chabhil.com is online selling of tiffin to registered. prepaid customers the forecasting of demand could be easily done by quantifying the number of registered customers. 15 . the whole order is estimated to be between 1pm3pm. The inventory would be delivered by the supplier few hours before the actual manufacturing process in our khaja. patan and kamaladi being the central office once the order is placed by the customer. Kamaladi has been chosen as the central order receiving center.com • • • kalimati tarkari bazar baneshwor tarkari bazaar I kalu meat shop These wholesalers would be informed about the demand a day before.com.
Kalimati. Bhaktapur Patan: Kumaripati.Thimi. The delivery would be done on bicycle. Delivery rate is charged as Rs 50 per delivery and the delivery would be done from all the branches in the same basis and same rate. Lagankhel.Nayabazar.Old Baneshwor. Following are the estimated area coverage for the branches.com for one month Size Rate h 16 No of times Net Amount . The delivery boys would be hired and the payment to the delivery boy would be on the no.ekantakunna Baneshwor Newroad Kamaladi (Head Office) Patan Chabhil Cost Benefit Analysis: Media Plan of Khaja.3.Jorpati Baneshwor: Tinkune. of delivery basis. Koteshwor. Gwarko . Outbound Logistics: This section will deal with the delivery of the lunch.Tripureshwar. • • • • • Newroad : Thahiti.Kamalpokhari.Kalanki Kamaladi :Bagbazar.Putalisadak.Durbarmarg Chabhil: Sinamangal.Teku.
86 21823.000 17 .04 8428.84 Estimated rent expenditure: Newroad Baneshwor Chabhil Patan Total 30000 15000 10000 8000 63000 Estimated grocery costs: Rice Lentil Other grocery items Total Estimated vegetables and meat cost: Vegetables Meat Total 75000 150000 225000 75000 60000 20000 155000 Estimated Delivery Cost: No of delivery boy: 10 Monthly Salary: 6000 Total delivery cost: 60.51 1.05 79356.38 8558.956.43.Himalayan Times Annapurna Post Republica Nagarik eKantipur 60 60 30 30 60 650 550 650 550 1800 1 1 1 1 1 25790.000 Estimated Equipment Cost: Kitchen equipments: 20.000 Bicycle: 20.
40.000 each 20.000 Estimated Profit: 787500-( 143956.000 Internet cost: 20.16 18 .84+63000+155000+225000+60000+40000+20000) :787500-706956.543.87.500 Capital: 20.84 :80.000 Revenue per month: Estimated no of customer= 200 Non-Vegetarian customers= 125 Vegetarian customers= 75 Total Revenue per day: 125x150 +75x100=26.250 Total Revenue per month: 7.000x5 =100.