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Department of Management
Project Report On
Stress Management Among Bank Employees
During The Academic Session 2008-2010 In partial fulfillment of requirement for the award of the degree Of
Masters Of Business Administration
Punjab Technical University, Jalandhar
Submitted To: Lt. Col. (Retd.) Kuldeep Mallick Director Academic
Submitted By: AKANKSHA SETH
M.B.A. (H.R. & Marketing)
The City college, Gwalior LC Code: 504
Roll No: 820504075
THE CITY COLLEGE, GWALIOR (M.P.)
Department of Management
This is to certify that the project report entitled of
“Stress Management Among Bank Employees”
Submitted by Akanksha Seth In partial fulfillment of requirement for the award of the degree Of
Masters Of Business Administration conferred by
Punjab Technical University of Jalandhar
During The Academic Session 2008-2010 is the presentation of the work done by her under my guidance and supervision Under the Guidance of Mrs. Monika Saxena (Dept. of Management) Submitted To: Lt. Col. (Retd.) Kuldeep Mallick Director Academic Chairman
Mr. Bharat Jhavar
The City college, Gwalior
To carry out this research work I have got the help from my parents who have given full support to carry out this research work. They are the one who motivated and helped for the completion of this project report. Further, I would like to thank Mr. Kaushal Sharma (Branch Manager, HDFC Bank, City Centre, Gwalior) and their employees who have given full supported and co operated with me to carry out this research work. Branch Manager of AXIS bank and their employees who have helped me for the project work by filling the questionnaire. Then I would like to thank Mrs. Monika Saxena Lecturer Department of Management, The City College who guided me in the completion of the project successfully.
The study of human resource management is one of the major criteria in the Health care and corporate sector. Human resource is the heart of the organization. By this research project we will be able to know to reduce the stress level of the employees working in the bank. By this way the performance of the employee increases. Now a day the corporate sector is booming in a high speed that the people have to work for prolonged hours to maintain the standard of living and achieve their basic needs. So is the condition in the hospitals, colleges, BPO’s and lots of other places. In spit of having the modern technologies and facilities, people are feeling themselves to be work loaded and stressed. Stress arises because of many reasons which are discussed in the following project. The project report also contain techniques how to reduce the stress and overcome such problems. To identify the level of stress among the people who work I have tried to survey the people working in hospitals, banks and other industries as well as institutes. Stress arises because of unfulfilled wants, lack of job satisfaction etc. before starting the topic of stress; let’s first understand the importance of human resource.
This project gives us a detailed idea of what is stress and also the definition of stress is been defined. For more detailed study the types of the stress is also defined. By looking at the starting of the project you will find: o Introduction to Human resource o Introduction and Definition of stress o Stress in biological terms o What is stress? o Coping with stress at work place. o Stress management o Workplace stress o Reducing of stress. After the theoretical part I have included the research part. My research work includes one questionnaire. o Stress analysis Questionnaire My research includes the research methodology which contains the information as follows: o Research objectives o Sampling (types and methods of sampling) o Research instrument o Data analysis and interpretation o Employee’s opinion to reduce stress. o Research flowchart o Time consideration o Limitation of survey o Advantages and disadvantages of written questionnaire 5
1 1.3 18.104.22.168 2.2.1 1.4 1.2.1 2.2 1.8 2.3 2.7 Content Conceptual Framework Introduction to HR Concept of stress Introduction to stress Stress in Biological terms What is stress Coping with stress at workplace Stress Management Reduce your stress Workplace stress Page no 7 7 9 9 12 12 14 16 20 22 2 2.2.o Finding INDEX No 1 1.9 Research Methodology Research objective Sampling Research instrument Data analysis and interpretation Employees opinion about how to reduce stress Research flowchart Time consideration Limitation of the survey Advantages of Written Questionnaires Disadvantages of Written Questionnaires Findings 25 25 26 28 29 39 40 41 42 42 43 45 3 4 Bibliography Annexure 6 47 48 .5 2.6 1.6 2.2.1 2.2 1.4 2.7 22.214.171.124 2.2.5 1.
industrial relations and the like. maintain. It is the staff who manages organizations. It focuses on people in organization. too such as education. The scope of HRM is indeed vast. machineries or inventories. Organizations are not mere bricks. They are applicable to non-business organizations. HRM involves the application of management functions and principles. health care. training and development.specifically. recreation etc. and remunerating employees in organizations. The functions and principles are applied to acquisitioning. HRM is a broad concept Personnel management and human resource development is a part of HRM. mortar.1. They are people. 7 . Decision on different aspect of employees must be consistent with other human resource decisions. motivation and communication. Decision made must influence the effectiveness of organization. motivating. All major activities in the working life of his or her entry into an organization until he or she leaves-come under the previews of HRM. recruitment and selection. safety and health. and maintains people in an organization. Decisions relating to employees must be integrated. welfare. performance appraisal and job evaluation. orientation and placement. employee and executive remuneration. the activities included are HR planning. job analysis and be sign. Human Resource Management is also a management function concerned with hiring. CONCEPTUAL FRAMEWORK (1. In simple word human resource management refers to the quantitative aspects of employees working in an organization. HRM function s is not confined to business establishment only. Effectiveness of an organization must result in betterment of services to customers in the form of high-quality product supplied at reasonable costs. developing.1) INTRODUCTION TO HR Human Resource Management is an art of managing people at work in such a manner that they give their best to the organization.
it seems good to first define heterogeneous in the sense that they differ in personality. values. attitudes. maintaining and controlling human resources for effective achievement of organization 8 . motives. perception.Before we define “Human Resource Management”. In fact it is said that all the development comes from the human mind.” Resource Management is a process of producing development. “ Human goals. Human resource management plays an important role in the development process of modern economy. emotions. and modes of thoughts.
the stress applied to materials resulting in their compaction. Stress is now viewed as a "bad thing". Definition: Hans Selye was one of the founding fathers of stress research. it's what we feel when we think we've lost control of events.1) INTRODUCTION TO STRESS A lot of research has been conducted into stress over the last hundred years. Compressive stress.(1. although we also recognize that there is an intertwined instinctive stress response to unexpected events. others are still being researched and debated. His view in 1956 was that “stress is not necessarily something bad – it all depends on how you take it. Since then. 9 .” Selye believed that the biochemical effects of stress would be experienced irrespective of whether the situation was positive or negative. the stress at which a material begins to deform plastically. The stress response inside us is therefore part instinct and part to do with the way we think. creative successful work is beneficial. while that of failure. What complicates this is that intuitively we all feel that we know what stress is. humiliation or infection is detrimental. as it is something we have all experienced. a great deal of further research has been conducted. These effects have rarely been observed in positive situations. The most commonly accepted definition of stress (mainly attributed to Richard S Lazarus) is that stress is a condition or feeling experienced when a person perceives that “demands exceed the personal and social resources the individual is able to mobilize. with a range of harmful biochemical and longterm effects. the average amount of force exerted per unit area. During this time. The stress of exhilarating. The types of stress are as follows Mechanical • • • Stress (physics). Yield stress.2. there seems to have been something approaching open warfare between competing theories and definitions: Views have been passionately held and aggressively defended. and ideas have moved on.” In short.2) CONCEPT OF STRESS (1. This is the main definition used by this section of Mind Tools. Some of the theories behind it are now settled and accepted.
It is a measure of the intensity of the total internal forces acting within a body across imaginary internal surfaces. stress caused by employment Music • • • • • Accent (music). from the late 1980's. as a reaction to external applied forces and body forces. phonological use of prominence in language Stress (physics). physiological or psychological stress. Stress. stress is expressed as Where Is the average stress. Stress (Neo-Psychedelic band). and Is the force acting over the area . In general.Biological • Stress (biological). Stress (punk band). some types include: o o o Chronic stress. a song by the French band Justice on their debut album Other • • Stress (game). card game Stress (linguistics). an early '80s punk rock band from Athens. It was introduced into the theory of elasticity by Cauchy around 1822. 10 . persistent stress which can lead to illness and mental disorder Eustress. an early '80s melodic rock band from San Diego. Stress is a measure of the average amount of force exerted per unit area. positive stress that can lead to improved long-term functioning Workplace stress. also called engineering or nominal stress. Stress is a concept that is based on the concept of continuum. Stress (band). the average amount of force exerted per unit area.
relaxation techniques. Symptoms of chronic stress can be: • • • • • • • upset stomach headache backache insomnia anxiety depression anger In the most severe cases it can lead to panic attacks or a panic disorder. which can be a factor in continued chronic stress. It has been discovered that there is a huge upsurge in the number of people who suffer from this condition. Chronic stress can also lead to a magnesium deficiency. adequate rest. In a review of the scientific literature on the relationship between stress and disease. There are a variety of methods to control chronic stress. and a whole host of other negative medical conditions caused by a magnesium deficiency. healthy diet. and relaxing hobbies. Ensuring a healthy diet containing magnesium may help control or eliminate stress. in those individuals with lower levels of magnesium or those who have a magnesium deficiency. the authors found that stress plays a role in triggering or worsening depression and cardiovascular disease and in speeding the progression of HIV/AIDS. stress management. A very large number of these new cases suffer from insomnia.Chronic Stress Chronic stress is stress that lasts a long time or occurs frequently. 11 . including exercise. Chronic stress is potentially damaging.
In popular usage almost any event or situation between these extremes could be described as stressful. He later broadened and popularized the concept to include the perceptions and responses of humans trying to adapt to the challenges of everyday life. It covers a huge range of phenomena from mild irritation to the kind of severe problems that might result in a real breakdown of health.2. whilst some stress may be seen as a motivating force. In Selye's terminology. (1. and not on eradicating the presence of stress in our lives. 12 . can help an individual to function at optimal effectiveness and efficiency. inability to concentrate and a variety of physical reactions.2. For example. The presence of a deadline. Hence. muscular tension. such as headaches and accelerated heart rate.3) what is Stress? Stress refers to the strain from the conflict between our external environment and us. as a catch-all for any perceived difficulties in life. and "stressor" to the perceived threat. leading to emotional and physical pressure. whether you are a student or a working adult. It is important to keep this in mind. It also became a euphemism. The individual will experience symptoms such as tensions. Eustress. just "stressed out".(1.2) Stress in Biological terms: Stress is a biological term which refers to the consequences of the failure of a human or animal body to respond appropriately to emotional or physical threats to the organism. for example. it is important to manage stress levels so that it does not have an adverse impact on your health and relationships. Not all stress is bad. irritability and in extreme cases. whether actual or imagined. as stress management refers to using stress to our advantage. The term "stress" was first used by the endocrinologist Hans Selye in the 1930s to identify physiological responses in laboratory animals. It includes a state of alarm and adrenaline production. headaches. it is impossible to live without stress. for example. negative stress can result in mental and physical strain. heart palpitations. also known as eustress. "stress" refers to the reaction of the organism. and exhaustion. In our fast paced world. can push us to make the most of our time and produce greater efficiency. Stress in certain circumstances may be experienced positively. On the other hand. The term is commonly used by laypersons in a metaphorical rather than literal or biological sense. Hence. short-term resistance as a coping mechanism. It refers to the inability of a human or animal body to respond. positive stress. Common stress symptoms include irritability. it is evident that some form of positive stress can add more color and vibrancy to our lives. depending on each individual’s unique perception of the tension between the two forces. can be an adaptive response prompting the activation of internal resources to meet challenges and achieve goals. There is both positive and negative stress. a way of referring to problems and eliciting sympathy without being explicitly confessional.
This could be during performance appraisals. It is also your first step towards developing techniques to managing your stress levels. Athletes before a competition or perhaps a manager before a major presentation would do well with eustress. lunch with the boss. hyper stress and hypo stress. excessive sweating and stomachaches. Common lifestyle stressors include performance. with few people acknowledging the importance and usefulness of positive stress. or from an accident. which prepares your mind and body for the imminent challenges that it has perceived. allowing them to derive the inspiration and strength that is needed. This knowledge will help you to identify when you need to take a break. as well as how to identify if you are performing at your optimal stress level (OSL) or if you are experiencing negative stress. Eustress is a natural physical reaction by your body which increases blood flow to your muscles.Part of managing your stress levels include learning about how stress can affect you emotionally and physically. or giving a speech. Thus. Physical symptoms take the form of heart palpitations. Good stress v/s Bad stress: Stress has often been misunderstood to be negative. distress. and even more varied methods and techniques of dealing with stress and turning it to our advantages. threat. Here’s how we differentiate between them. bereavement stressors occur when there is a sense of loss such as the death of a loved one. stress is everywhere and definitely unavoidable. or emotional frictions. Eustress: this is a positive form of stress. we must learn to tell when we have crossed the line from positive to negative stress. whilst positive stress can be very helpful for us. breathlessness. namely eustress. Threat stressors are usually when the current situation poses a dangerous threat. and what is bad. there are various stressors. or perhaps seek professional help. Modern day stresses can take the form of monetary needs. to name a few. Lastly. and harness the power of positive stress to help us achieve more. or a prized possession. In order to do so. such as an economic downturn. 13 . Competition at work and an increased workload can also cause greater levels of stress. and that which causes stress is also known as a stressor. and bereavement stressors. hence our emphasis should be on differentiating between what is good stress. There are 4 main categories of stress. resulting in a higher heart rate. Performance stressors are triggered when an individual is placed in a situation where he feels a need to excel. In our everyday lives. This will help us to learn to cope with negative stress. Negative stress can cause many physical and psychological problems. headaches and an inability to focus. What causes stress? There are many different causes of stress. How do you identify if you are suffering from excessive stress? Psychological symptoms commonly experienced include insomnia.
Undoubtedly. the stresses faced at work have also increased. Both can be equally taxing on the body. On the other hand. and know that it is a negative form of stress. and usually occurs when there are deviations from the norm. it would be a good idea to implement some form of job rotation so that there is always something new to learn. Hypo stress Lastly. If the job scope is boring and repetitive. (1. whereas eustress is a positive form of stress. Many people dread going to work. Distress is the most commonlyreferred to type of stress. depending on a person's way of adapting to a change that has caused it. hence some stress is inevitable and helpful to us. and are cumulative in nature. or you may end up with severe and chronic physical and psychological reactions. They can be categorized into acute stress and chronic stress. but does not last for long. chronic stress persists over a long period of time. Acute stress is intense. which require longer working hours than the individual can handle. too much stress can result in negative impacts such as reduced effectiveness and efficiency. Hyper stress This is another form of negative stress that occurs when the individual is unable to cope with the workload. This is due to an insufficient amount of stress. Companies should avoid having workers who experience hypo stress as this will cause productivity and mindfulness to fall. hence the term “Monday Blues”.2. usually related to desirable events in person's life.Distress We are familiar with this word. having negative implications. the proverbial straws that broke the camel’s back. Trigger events for distress can be a change in job scope or routine that the person is unable to handle or cope with. you are likely to have sudden emotional breakdowns over insignificant issues. Whilst some stress is good for motivation and increasing efficiency. The types of stress are named as eustress and distress. This occurs when the mind and body is unable to cope with changes. What is the reason for this? There is partly the fear from being retrenched in bad times. Examples include highly stressful jobs. More and 14 . If you suspect that you are suffering from hyper stress. It is important for you to recognize that your body needs a break. hypo stress occurs when a person has nothing to do with his time and feels constantly bored and unmotivated. leading to greater job insecurity on the part of those who remain. Stress refers to the pressure and reactions to our environment which results in psychological and physical reactions. occupational stress is one of the most commonly cited stressors faced by people all over the world.4) Coping with Stress at Work place With the rapid advancement of technology.
not all companies have such measures in place. you need to calm your mind and body so as to stave off the reactions and cope with it in a positive way. and use it to help you work better. However. Whilst it is not always possible to eradicate them. Step 2: Identify the Cause You need to be able to analyze the situation and identify what is causing the rise in stress. tipping the scales from positive to negative. we only start reacting to stress when a combination of stressors working together exceeds our ability to cope. The key to making these 3 steps work for you is to practice them. 15 . leading to disastrous consequences to your health and overall wellbeing. External stressors refer to things beyond your control. and this has led to greater occupational stress. Step 3: Coping with Stress In order to deal with the situation that is causing you stress. the problem will only snowball.more people are feeling isolated and disrespected at work. remove yourself from it. or that are likely stressors. you can try implementing relaxation techniques such as deep breathing. such as excessive sweating or heart palpitations. translating into greater productivity. such as taking time off. and some have not gotten it quite right. These are measures to motivate employees and help them to feel secure at their jobs. Keep a diary or a list of events that have caused you to feel strong negative emotions. irritability or the need to escape. Often. This is important. such as the environment or your colleagues at work. it is up to you to make sure that you can cope with stress at your workplace. we can change the way that we cope with it. and if you are constantly worried. This can be through different methods. Step 1: Raising Awareness Help yourself to identify when you are facing rising levels of stress. stop your thought process until you are able to deal with it logically. Internal stressors refer to your own thinking and attitude. If you experience any of these reactions. This will help you to identify the causes of your stress. Alternatively. Many companies have taken to consulting experts and professionals on ways to increase connectedness and motivation of their employees. identify if you are feeling any overwhelming negative emotions. Go outside and take a walk to calm down. as being able to identify signs of being stressed can help you to take steps to ensure that your overall quality of life does not drop. or the onset of headaches. If it is an internal stressor. These stressors can be external and internal. Some companies organize parties and make their employees feel valued at work. Here are 3 simple steps to help you with coping with stress in the workplace. You can identify if you are feeling stressed by checking if you have any physical or psychological reactions. These are not instantaneous solutions. and you need to condition your mind and practice them so that you can implement it when you are feeling stressed. Hence. If left unacknowledged. If a situation is triggering your stress and you are unable to calm down.
Not being too serious or in a constant alert mode helps maintain the equanimity of mind and promote clear thinking. cardiovascular and nervous systems and lead individuals to habitual addictions. we wilt at the face of unknown and imagined threats. life seems to find new ways of stressing us out and plaguing us with anxiety attacks. either quick or constant. Many times. For instance. promotion or layoff. we tend to overlook causes of stress and the conditions triggered by those. In such unsettling moments we often forget that stressors. sleeplessness. Some hormones released during the 'fight or flight' situation prompt the body to replace the lost carbohydrates and fats. if not escapable. 16 . can induce risky body-mind disorders. we fail to realize that we are reacting under stress. "relaxation responses" and stress management techniques are some of the body's important built-in response systems. today. anxiety attacks. They may also affect our immune. which are interlinked with stress. and restore the energy level. To be relaxed we have to strive to create such situations. Moreover. are fairly manageable and treatable. we don't get relaxing and soothing situations without asking. But. when we encounter them voluntarily. Being able to laugh stress away is the smartest way to ward off its effects. mind-body exhaustion or our erring attitudes. Recognizing a stressor: It is important to recognize whether you are under stress or out of it.5) Stress Management Stress management is the need of the hour. tightened muscles and an exhausted mind crave for looseness. even if we are under the influence of a stressful condition and our body reacts to it internally as well as externally. nervousness and muscle cramps can all result in chronic health problems. Laughter: Adopting a humorous view towards life's situations can take the edge off everyday stressors.(1. adventurous sports or having a baby. This also happens when the causes of stress are there long enough for us to get habituated to them. Immediate disorders such as dizzy spells. stress may mount when one is coerced into undertaking some work against one's will. more often than not. dizzy spells. We cope better with stressful situation. As a relaxation response the body tries to get back balance in its homeostasis. be it our anxiety. Like "stress reactions". However hard we try to go beyond a stress situation. tight muscles or various body aches that something is wrong. It is important to remain attentive to such symptoms and to learn to cope with the situations. Stress. when we are compelled into such situations against our will or knowledge. The knotted nerves. The body constantly tries to tell us through symptoms such as rapid palpitation. we tend to respond positively under stress. Unfortunately.2. In cases of relocation. tension.
• It provides good cardiac conditioning especially for those who are unable to perform physical exercise. and growth hormone. During stress. Dr. relaxation and fluent blood circulation in body. • Reduces stress hormones (studies shows. Laughter also increases the number of T cells that have suppresser receptors. It is beneficial for patients suffering from emphysema and other respiratory ailments. which are converted to cortical in the blood stream.A sense of humor also allows us to perceive and appreciate the incongruities of life and provides moments of delight. 17 . associated with stress response). • Laughter triggers the release of endorphins—body's natural painkillers. These have an immunosuppressive effect. The emotions we experience directly affect our immune system. disease-fighting proteins called Gamma-interferon and disease-destroying antibodies called B-cells. • It increases muscle flexion. increases the amount and activity of T lymphocytes—the natural killer cells. • Boosts immune function by raising levels of infection-fighting T-cells. What Laughter Can Do Against Stress And Its Effects ? • Laughter lowers blood pressure and reduces hypertension. Stanley Tan at Loma Linda University School of Medicine have produced carefully controlled studies showing that the experience of laughter lowers serum cortical levels. laughter induces reduction of at least four of neuroendocrine hormones—epinephrine. The positive emotions can create neurochemical changes that buffer the immunosuppressive effects of stress. the adrenal gland releases corticosteroids. • Produces a general sense of well-being. dopac. cortical. Lee Berk and fellow researcher Dr. • Laughter cleanses the lungs and body tissues of accumulated stale air as it empties more air than it takes in.
Decrease or Discontinue Caffeine: Most people do not realize that caffeine (coffee. stress is the state of increased arousal necessary for an organism to defend itself at a time of danger. There also are specific skills that can be learned which are efficient and beneficial." It provides us with the strength and energy to either fight or run away from danger and is therefore self-protective. a run. Many patients feel dramatically better and cannot believe the difference. chocolate and cola) is a drug. we need to review what stress is. 75% to 80% of people feel more relaxed. we could benefit from an immediate physical outlet . Fortunately. jogging. it is important to exercise three times per week for a minimum of 30 minutes each time. One warning. For chronic or acute stress. racquet sports. all the physiologic events in the stress reaction are reversed: pulse slows. aerobics classes and dancing are suitable. we have also inherited the ability to put our bodies into a state of deep relaxation which Dr. there are many ways of doing this. not "out there. a strong stimulant that actually generates a stress reaction in the body. A state of deep relaxation achieved through meditation or self-hypnosis is actually 18 . exercise is an essential ingredient in any stress reduction program. then they should abstain for three weeks. the relaxation response needs to be brought forth by intention. The stress reaction is in us. Herbert Benson of Harvard University has named "the relaxation response. Where the stress reaction is automatic. The best way to observe the effect of caffeine is to get it out of the system long enough to see if there is a difference in how they feel. a bike ride or a game of squash. bicycling." In this state. since you are removing a stimulant). Just as we are all capable of mounting and sustaining a stress reaction. Sitting quietly by a lake or fireplace. less heartburn and fewer muscle aches. lying on a hammock and other restful activities can generate this state. sleep better. It is also beneficial to have a variety of exercise outlets. swimming. regular exercise can drain off ongoing stress and keep things under control. At the very least. It is much better to channel it into a more complete form of exercise like a brisk walk. however. blood pressure falls. However. skiing. tea. It is what our bodies are trying to do when we pace around or tap our legs and fingers. have more energy (a paradox. Regular Exercise: Aerobic exercise is a best way of draining off stress energy. Aerobic activities like walking. gently petting the family cat. Relaxation/Meditation: Another way to reduce stress in the body is through certain disciplines which fall under the heading of relaxation techniques. It is suggested to decrease by one drink per day until they are down to zero. however. less jittery or nervous. To understand why. breathing slows and muscles relax.but this often is not possible. During times of high stress. people must wean them gradually or they will get migraine type withdrawal headaches. Exercise is the most logical way to dissipate this excess energy.
cried or made some admission. and the act of doing so in the presence of a trusted and empathic listener has been therapeutic. Chronically stressed patients almost all suffer from fatigue (in some cases resulting from stress-induced insomnia). and feeling better when they are finished. the average being seven to eight). When a person is angry. These dynamics can create a vicious cycle. These techniques are best learned through formal training courses which are taught in a variety of places. 19 ." People who keep things to themselves carry a considerable and unnecessary burden. It is better to go to bed earlier. Listener often does not have to say much. co-workers or friends to talk to when they are upset or worried). it throws off your body rhythms during the following day.. and people who are tired do not cope well with stressful situations. producing a calming effect. They just have to be there. talking incessantly about a problem.more physiologically restful than sleep. Books and relaxation tapes can be used. They can be valuable if they are short and timed properly (i. Another form of ventilation that many patients find helpful is writing. There is an old saying that "a problem shared is a problem halved. not in the evening). Sleeping-in is fine but if you sleep too long. sleep can be key in reducing stress and helping person cope and function better.unread. These letters are not for sending. they should be destroyed once they are written . We can do much for person under stress by allowing them to ventilate or encouraging them to do so. Beyond these cautionary notes. they feel better and are more resilient and adaptable in dealing with dayto-day events. On other occasions we might offer validation. relaxation techniques neutralize it. Ventilation/Support System: Many people go to their work place upset. A nap lasting more than 30 minutes can make you feel groggy. but a surprisingly large percentage of the population is chronically sleep deprived. Daytime naps are an interesting phenomenon. good daytime energy and waking naturally before the alarm goes off in the morning. But the combination of the patient being able to ventilate and their support can be profoundly beneficial. On days when exercise is not possible. Psychologist often suggest them to write a letter to the person at whom they are vexed. We can also help by urging them to develop a support system (a few trusted relatives. listen attentively and show their concern and caring. Whereas exercise dissipates stress energy. encouragement or advice. The "power nap" or catnap is a short sleep (five to 20 minutes) that can be rejuvenating. When distressed people get more sleep. relaxation techniques are an excellent way to bring down the body's stress level. Sleep: Sleep is an important way of reducing stress. As little as 20 minutes once or twice per day confers significant benefit. Most people know what their usual sleep requirement is (the range is five to 10 hours per night. and under stress. The three criteria of success are waking refreshed. They have told their story.e.
The value is in expressing the feelings and getting them out. that we have so much to do that we do a poor quality job and that we neglect other areas of our life. The alternative is to work more intelligently. Since we barely realize that they were there. criticize yourself for errors. by focusing on the things that are important for job success and reducing the time we spend on low priority tasks. Rational & positive thinking: You are thinking negatively when you fear the future. with their significance having barely been noticed. It helps you to cut through clutter and distraction to get to the heart of what you need to do. 2.2. Thought Awareness is the process by which you observe your thoughts and become aware of what is going through your head. Rereading the letter just reinforces the upset and fans the flames of anger all over again. fast-moving. Each of these can lead to intense stress. put yourself down. The risks here are that we become exhausted. we do not challenge them properly. One of the most important things we can do for person under stress is teach them about stress management. and keep your workload under control. Job Analysis is a key technique for managing job overload – an important source of stress. Unfortunately.6) Reduce your stress 1. The first of the action-oriented skills that we look at is Job Analysis. and work unreasonably long hours to stay on top of our workload. do their damage and flit back out again. we can learn these lessons ourselves and then model them for that person. you need to fully understand what is expected of you. We can choose to ignore this. This helps you get the greatest return from the work you do. in the hurly-burly of a new. negative thoughts tend to flit into our consciousness. 20 . Job Analysis is a useful technique for getting a firm grip on what really is important in your job so that you are able to perform excellently. doubt your abilities. (1. While this may seem obvious. Negative thinking damages confidence. high-pressure role. Job analysis: We have all experienced that appalling sense of having far too much work to do and too little time to do it in. To do an excellent job. you can focus on these activities and minimize work on other tasks as much as possible. By understanding the priorities in your job. harms performance and paralyzes mental skills. or expect failure. and what constitutes success within it. Even better. Job Analysis is the first step in doing this. which means that they can be completely incorrect and wrong. it is oftentimes something that is easy to overlook.
Look at every thought you wrote down and challenge it rationally. Problems with issues outside your control: Have you identified the risks of these things happening. or Self-criticism over a less-than-perfect rehearsal. the following challenges could be made to the negative thoughts we identified earlier: • Feelings of inadequacy: Have you trained yourself as well as you reasonably should have? Do you have the experience and resources you need to make the presentation? Have you planned. Ask yourself whether the thought is reasonable. Dwelling on the negative consequences of a poor performance. and have you taken steps to reduce the likelihood of them happening or their impact if they do? What will you do if they occur? And what do you need others to do for you? Worry about other people's reactions: If you have prepared well. Tackle these as a priority using the techniques below. Worries about performance during rehearsal: If some of your practice was less than perfect. Here are some typical negative thoughts you might experience when preparing to give a major presentation: • • Fear about the quality of your performance or of problems that may interfere with it. prepared and rehearsed enough? If you have done all of these. then you should be satisfied. Worry about how the audience (especially important people in it like your boss) or the press may react to you. then • • • 21 . just let them run their course while you watch them. then remind yourself that the purpose of the practice is to identify areas for improvement. When you analyze your diary at the end of the period. Instead. Then let them go. What evidence is there for and against the thought? Would your colleagues and mentors agree or disagree with it? Looking at the examples. and write them down on our free worksheet as they occur. you should be able to see the most common and the most damaging thoughts. Another more general approach to Thought Awareness comes with logging stress in your Stress Diary. so that these can be sorted out before the performance. you've done as much as you can to give a good performance. If you perform as well as you reasonably can. as you cannot manage thoughts that you are unaware of. and you do the best you can. • • Thought awareness is the first step in the process of managing negative thoughts. Do not suppress any thoughts.One approach to it is to observe your "stream of consciousness" as you think about the thing you're trying to achieve which is stressful. Rational Thinking The next step in dealing with negative thinking is to challenge the negative thoughts that you identified using the Thought Awareness technique.
you should be able to see quickly whether the thoughts are wrong or whether they have some substance to them. I am going to perform well and enjoy the event. If people are not fair. successfully overcoming the situations causing the original negative thinking will open up opportunities. and don't just reflect a lack of experience. This has put me in a position where I can deliver a great performance. Make sure that identifying these opportunities and focusing on them is part of your positive thinking. positive thoughts and affirmations to counter any remaining negativity. and you may open up new career opportunities. Continuing the examples above. You will acquire new skills. (1. rational assessments of facts that you made using Rational Thinking. the best thing to do is ignore their comments and rise above them. positive affirmations might be: • Problems during practice: "I have learned from my rehearsals. By basing your affirmations on the clear. However. Positive Thinking & Opportunity Seeking The final step is to prepare rational. It can also be useful to look at the situation and see if there are any useful opportunities that are offered by it. take appropriate action. which everyone has to go through at some stage. Where there is some substance. When you challenge negative thoughts rationally.7) Workplace Stress 22 ." Problems issues outside your control: "I have thought through everything that might reasonably happen and have planned how I can handle all likely contingencies." • • Worry about other people's reaction: "Fair people will react well to a good performance. I am very well placed to react flexibly to events.fair people are likely to respond well. you can use them to undo the damage that negative thinking may have done to your self-confidence. I will rise above any unfair criticism in a mature and professional way.2. make sure that your negative thoughts are genuinely important to achieving your goals." In the examples above. you will be seen as someone who can handle difficult challenges. I am well positioned to give an excellent performance." • Worries about performance: "I have prepared well and rehearsed thoroughly.
High levels of stress are associated with substantial increases in health service utilization. aggression. Such evidence argues for a greater emphasis on working conditions as the key source of job stress. periods of disability due to job stress tend to be much longer than disability periods for other occupational injuries and illnesses.. resources. Job stress is also associated with various biological reactions that may lead ultimately to compromised health. these conditions may lead to poor work performance or even injury. Evidence also suggests that stress is the major cause of turnover in organizations.g.g.Workplace stress is the harmful physical and emotional response that occurs when there is a poor match between job demands and the capabilities. anxiety. This viewpoint leads to prevention strategies that focus on workers and ways to help them cope with demanding job conditions. One-quarter of employees view their jobs as the number one stressor in their lives. substance abuse). fatigue. Many studies suggest that psychologically demanding jobs that allow employees little control over the work process increase the risk of cardiovascular disease. The increment rose to nearly 150%. and for job redesign as a primary prevention strategy. what is stressful for one person may not be a problem for someone else. In turn. maladaptive behaviors (e. On the basis of research by the National Institute for Occupational Safety and Health and many other organizations. post-traumatic stress disorder) and other types of emotional strain (e.. 1995. Stressrelated disorders encompass a broad array of conditions.. Results showed a trend across these periods 23 . Views differ on the importance of worker characteristics versus working conditions as the primary cause of job stress.000 workers. health care costs were nearly 50% greater for workers reporting high levels of stress in comparison to “low risk” workers. depression.700 per person annually. scientific evidence suggests that certain working conditions are stressful to most people. etc.g. an increase of more than $1. Workers who report experiencing stress at work also show excessive health care utilization. were conducted in Member States of the European Union in 1990. or needs of the worker. for workers reporting high levels of both stress and depression. and 2000. Causes of Workplace Stress Job stress results from the interaction of the worker and the conditions of work.). Health and Healthcare Utilization Problems at work are more strongly associated with health complaints than are any other life stressor-more so than even financial problems or family problems. differences in individual characteristics such as personality and coping skills are most important in predicting whether certain job conditions will result in stress-in other words. including conditions recognized as risk factors for job stress. such as cardiovascular disease. In a 1998 study of 46. including psychological disorders (e. concentration and memory problems). According to one school of thought. About one-third of workers report high levels of stress. it is widely believed that job stress increases the risk for development of back and upper-extremity musculoskeletal disorders. Stress is a prevalent and costly problem in today's workplace.g.. dissatisfaction. and cognitive impairment (e. Although the importance of individual differences cannot be ignored. tension. Additionally. Personal interview surveys of working conditions. Three-quarters of employees believe the worker has more on-the-job stress than a generation ago. The differing viewpoints suggest different ways to prevent stress at work.
and disturbed relationships with family. particularly couples with young children. increasing to 54% in 1995 and to 56% in 2000. and a considerable increase in combined working hours among working couples. According to the Department of Labor. there has been an upward trend in hours worked among employed women. Establish work schedules that are compatible with demands and responsibilities outside the job. The effects of job stress on chronic diseases are more difficult to see because chronic diseases take a long time to develop and can be influenced by many factors other than stress. an increase in extended work weeks (>40 hours) by men. Prevention A combination of organizational change and stress management is often the most useful approach for preventing stress at work. the percentage of workers reporting that they worked at high speeds at least one-fourth of their working time was 48%. By one estimate. In 1990. Design jobs to provide meaning. friends and girlfriends or boyfriends are examples of stress-related problems. These figures represent a considerable increase over the previous three decades. However. and opportunities for workers to use their skills. Discrimination inside the workplace. Similarly. no change was noted in the period 1995–2000 (data not collected in 1990) in the percentage of workers reporting sufficient time to complete tasks. How to Change the Organization to Prevent Job Stress • • Ensure that the workload is in line with workers' capabilities and resources. Signs of Workplace Stress Mood and sleep disturbances. and psychological disorders. Improve communications-reduce uncertainty about career development and future employment prospects. Nonetheless. A substantial percentage of Americans work very long hours. Provide opportunities for social interaction among workers. more than 26% of men and more than 11% of women worked 50 hours per week or more in 2000. nationality and language ) • • • • • • 24 . (e. increasing to 56% in 1995 and 60 % in 2000.g. 50% of workers reported they work against tight deadlines at least one-fourth of their working time in 1990. Clearly define workers' roles and responsibilities. stimulation. evidence is rapidly accumulating to suggest that stress plays an important role in several types of chronic health problems-especially cardiovascular disease.suggestive of increasing work intensity. Give workers opportunities to participate in decisions and actions affecting their jobs. musculoskeletal disorders. especially for women. upset stomach and headache.
2. But it is different in the case of bank employees. sleeplessness. be it our anxiety. life seems to find new ways of stressing us out and plaguing us with anxiety attacks. Like "stress reactions". However hard we try to go beyond a stress situation. the superior performance that an athlete or stage performer gives in “clutch” situations. Stress management is the need of the hour. tension. Immediate disorders such as dizzy spells. usually related to desirable events in person's life. Research Methodology (2. Distress is the most commonly-referred to type of stress. Moreover. As a relaxation response the body tries to get 25 . nervousness and muscle cramps can all result in chronic health problems. Due to recession the banking sector is also facing the problem of employee cut-offs and so the work load of the existing employees increases and the feel stressed. demand or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important. The employees who have the simple table work also have to face the problem of stress. "relaxation responses" and stress management techniques are some of the body's important built-in response systems. It’s an opportunity when it offers potential gain. mind-body exhaustion or our erring attitudes. The types of stress are named as eustress and distress. depending on a person's way of adapting to a change that has caused it. Consider for example. anxiety attacks. Stress is not necessarily bad in and of itself. and are cumulative in nature. which are interlinked with stress. we tend to overlook causes of stress and the conditions triggered by those. In such unsettling moments we often forget that stressors. Such individuals often use stress positively to rise to the occasion and perform at or near their maximum.1) Research Objective: Stress is a dynamic condition in witch an individual is confronted with an opportunity. it also has a positive value. are fairly manageable and treatable. Although stress is typically discussed in a negative context. Similarly. can induce risky body-mind disorders. The bank employees are the people who also have to achieve the certain target and so for the non achievement of target the employees remain stressed and tensed. if not escapable. This is a complicated definition. Stress. cardiovascular and nervous systems and lead individuals to habitual addictions. Both can be equally taxing on the body. having negative implications. whereas eustress is a positive form of stress. many professionals see the pressures of heavy workloads and deadlines as positive challenges that enhance the quality of their work and the satisfaction the get from their job. either quick or constant. They may also affect our immune.
This type of research is called a census study because data is gathered on every member of the population. systematic sampling. The sample reflects the characteristics of the population from which it is drawn. (2. Reason: As we find the employees of the bank to be more stressful as more and more employees are taking VRS and are dismissed because of inflation. A small. Probability methods include random sampling. Unfortunately.back balance in its homeostasis. Some hormones released during the 'fight or flight' situation prompt the body to replace the lost carbohydrates and fats. Sometimes. and the researcher must rely on logic and judgment. social life. but carefully chosen sample can be used to represent the population. today. and the researcher can include the entire population in the study. each member of the population has a known non-zero probability of being selected. In probability samples. output etc. The advantage of probability sampling is that sampling error can be calculated. I have selected only those three banks which are affiliated to the public and are specialized in consumer needs fulfillment. This research is to carry out the study that how much stressed the employees of the banks are and how do their stress affect their work life. results are reported plus or minus the sampling error. and snowball sampling. Sampling error is the degree to which a sample might differ from the population. 26 . In non probability sampling. These include convenience sampling. It is incumbent on the researcher to clearly define the target population. the degree to which the sample differs from the population remains unknown. and restore the energy level. judgment sampling. Usually. and stratified sampling. All the employees were of the same designations. tightened muscles and an exhausted mind crave for looseness. quota sampling. Sampling methods are classified as either probability or non probability. so a sample of 14 to 15 employees are selected from all the three banks for the research of stress among them.2) Sampling Sample: I have taken the sample of 35 employees from three different banks of Gwalior. To be relaxed we have to strive to create such situations. the population is too large for the researcher to attempt to survey all of its members. The population is defined in keeping with the objectives of the study. In non probability sampling. we don't get relaxing and soothing situations without asking. There are no strict rules to follow. The knotted nerves. members are selected from the population in some nonrandom manner. When inferring to the population. the entire population will be sufficiently small.
Systematic sampling is often used instead of random sampling. Judgment sampling is a common non-probability method. even though the population includes all cities. Systematic sampling is frequently used to select a specified number of records from a computer file. This is usually and extension of convenience sampling. the sample is selected because they are convenient. Each member of the population has an equal and known chance of being selected. a researcher may decide to draw the entire sample from one "representative" city. It may be extremely difficult or cost prohibitive to locate respondents in these situations. Random sampling is then used to select subjects from each stratum until the number of subjects in that stratum is proportional to its frequency in the population. every Nth record is selected from a list of population members. where the stratums are filled by random sampling. It is also called an Nth name selection technique. Snowball sampling relies on referrals from initial 27 . For example. Like stratified sampling. When using this method. A stratum is a subset of the population that shares at least one common characteristic. Random sampling is the purest form of probability sampling. without incurring the cost or time required to select a random sample. Stratified sampling is commonly used probability method that is superior to random sampling because it reduces sampling error. After the required sample size has been calculated. the researcher must be confident that the chosen sample is truly representative of the entire population. This non-probability method is often used during preliminary research efforts to get a gross estimate of the results. As the name implies. Quota sampling is the non-probability equivalent of stratified sampling. Snowball sampling is a special non-probability method used when the desired sample characteristic is rare. the researcher first identifies the stratums and their proportions as they are represented in the population. As long as the list does not contain any hidden order. When there are very large populations. it is often difficult or impossible to identify every member of the population. Then convenience or judgment sampling is used to select the required number of subjects from each stratum. The researcher first identifies the relevant stratums and their actual representation in the population. this sampling method is as good as the random sampling method. so the pool of available subjects becomes biased. The researcher selects the sample based on judgment. Stratified sampling is often used when one or more of the stratums in the population have a low incidence relative to the other stratums. Convenience sampling is used in exploratory research where the researcher is interested in getting an inexpensive approximation of the truth. Its only advantage over the random sampling technique is simplicity. This differs from stratified sampling.
While this technique can dramatically lower search costs.3) Research Instrument: Stress Analysis Questionnaire N Questions Yes No 1 2 3 4 5 6 7 8 9 10 11 12 13 Are you satisfied with the performance you give at your work? Do you think that you are suffering from depression? Do you worry about your colleague's opinion about you? Do you discuss your problem with your spouse or friend or any other close to you? Do you work more than 8 hours? You have an important function at your home and your boss asks to give a 4 hour over time.subjects to generate additional subjects. (2. what will be your response? Do you regularly spend time for entertainment? Is your social life balanced? Do you plan your work before doing? Do you fear about the quality of your performance? Are you a heart patient? Do you get tensed at your non achievement of your target? Do you feeling stress some times? 28 . it comes at the expense of introducing bias because the technique itself reduces the likelihood that the sample will represent a good cross section from the population.
As a result the employees have given proper response and the report of the questionnaire is Yes No No response 27 8 0 presented in the project. Let’s have a watch on the basic data of the survey: 1. (2.If the answer of the above question is Yes then answer the following: a) b) c) d) e) Is the reason of your stress your work load? Are you stressed because of your family problems? Do you get stressed when your boss scolds You? Do you try to find any solution for the problem of your stress? (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress? To make the survey report more clear the above questionnaire was also filled. So they are facing the problem of work overload and thus they get stressed. Are you satisfied with the performance you give at your work? Yes No No response 29 .4) Data analysis and Interpretation The project report shows the information of the level of stress which the employees are facing as the period of recession is going the employee cut-off and turnover ratios are found to be high so the workload for the existing employees are high.
Do you think that you are suffering from depression? Yes 7 28 No No response 0 Yes No No response 30 . 2.From the diagram it is clear that 77 % of the employees are satisfied with the performance they give in the work while 23 % of the employees are not satisfied.
Do you discuss your problem with your spouse or friend or any other close to you? Yes No No response 31 . Do you worry about your colleague's opinion about you? Yes 32 Yes 9 3 26 No No No response No response 0 0 Yes No No response 26% of the employees worry about their colleague’s opinion about them while 74% of the employees are not concern with the opinion about their colleague. 4.20 % of the employee feel that they are suffering from depression while 80 % of the employee feel that that they are free from the depression 3.
You have an important function at your home and your boss asks to give a 4 hour over time. 5. what will be your response? 14 31 Yes Yes 19 4 No No No response response No 2 0 Yes No No response 32 . 6. Do you work more than 8 hours? Yes No No response 89% of the employees work for more than 8 hours which is the starting point of the stress while 11 % of the employees don’t work for more than 8 hours.91% of the employees of the bank discuss their problem and share their feelings with their spouse or friends or others while 9 % of the employee is not concerned with it.
40 % of the employees are proved to be work dedicated and they are ready to miss the important function at their house while 54 % of the employees said no and 6 % of the employee did not gave any answer. Do you regularly spend time for entertainment? Yes No No response 57% of the employee spent regular time on entertainment which helps us to remain stress free while 43 % of the employees don’t do that. Is your social life balanced? Yes 20 15 No No response 0 Yes No No response 33 . Yes 19 14 No No response 2 7. 8.
Do you fear about the quality of your performance? 34 . 89 % of the employees plan their work before doing while 11 % of the employees don’t plan their work. 6% of the employees remain silent. Yes 31 4 9. Do you plan your work before doing? No No response 0 Yes No No response It is a good habit to plan the work you do.Yes 1 34 No No response 0 54 % of the employees find their social life to be balanced while 40 % of the employees don’t have their social life balanced. 10.
Are you a heart patient? Yes No No response Yes 22 13 No No response 0 Here 3 % of the employees are heart patient which is partially the result of stress.Yes No No response 63% of the employees fear the quality of performance which they give while 37 % of the employees don’t fear the quality of their work. 12. Do you get tensed at your non achievement of your target? Yes 25 10 No No response 0 Yes No No response 35 . 11.
71% of the employees get tensed at the non achievement of the target while 29 % of the employees work casually. Do you feeling stress some times? Yes 28 6 No No response 1 Yes No No response 80% of the employees feel stressed sometimes while 17 % of the employees are not feeling stressed. 3 % of the employees did not respond. 13. If the answer of the above question is ‘Yes’ then answer the following: a) Is the reason of your stress your work load? Yes 20 9 No No response 6 Yes No No response 36 .
c) Do you get stressed when your boss scolds you? 37 . 26 % of the employees are not stressed because of the work overload. b) Are you stressed because of your family problems? Yes 14 14 No No response 7 Yes No No response 40 % of the employees are stressed because of their family problems 40% by other problems while 20% of the employees did not responded. 17 % of the employees did not answer.Yes 10 18 No No response 7 57% of the employees find themselves to be stressed by their work over load.
29 % of the employees get stressed because of the scolding of their boss.Yes No No response 20% of the employee did not responded when they were asked weather their get stressed because of the scolding of their boss. e) (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress? Yes 11 18 No No response 6 38 . 51% of the employees don’t get stress because of the scolding of their boss. d) Do you try to find any solution for the problem of your stress? Yes 24 6 No No response 5 Yes No No response 69 % of the employees try to find the solution of their stress.
(2.5) Employee’s opinion about how to reduce stress This project consist of the information about the employees undergoing from stress who working in the banks.Yes No No response 31% of the employees try the yoga and other ayurvedic techniques to reduce their stress while 51 % of the employees use other techniques to reduce stress. So considering this factor this topic becomes one of the most important part 39 .
The response of employees in the major banks of Gwalior like. Study the scriptures. lot of positive attitude. Positive attitude is only that reduces stress and achieves success. 40 .HDFC Bank “Believe in God” An employee.Watching TV or listening good music. Most of the people frustrate due to lack of positivity and stress level climbs up due to that.of the project as it consists of the opinion of the employees who work in the banks. The AXIS Bank. .AXIS Bank “We should do such activities from which we get happiness and also make others happy.Going for a walk or long drive” An employee. It is also noticed that in the AXIS bank Gwalior in the time of afternoon slow instrumental music are been played so that the employees can work stress free.” An employee.AXIS Bank “Play and watch cricket” An employee. In short it was a direct interview of the employees who gave their opinion about how to reduce stress.HDFC Bank “Respect yourself and give time to yourself” An employee. and forget the stress” An employee.HDFC Bank “Working in environment welfares. All are manifested of the supreme GOD” An employee. . Pass your time with your close friends and relatives. This is one of the positive things which are seen in the organization who is caring for their employees. Find and spend time for prayer. This will help the organization to boost up the productivity. and The HDFC bank was marvelous and they have given their valuable opinion about reducing stress as a result of the last question included in the questionnaire 2. See oneness in all.AXIS Bank “Listen music and spend time with family” An employee.AXIS Bank These opinions are seemed to be valuable and effective as one of the effective things has been noticed that the employees who have got less than 18 marks in the Burnout test have given their opinions about reducing the stress.AXIS Bank “Get adjusted with others.HDFC Bank “Just believe in your self and just do what your heart wants” An employee. about life.HDFC Bank -“Talking to family members. So the opinion if the employees were as follows: “Just smile away” An employee. So get positive attitude about work.
So we can understand that how overloaded the employees of the bank are. only 10 employees have given their opinion how to reduce stress. Notice that there are two feedback loops in the flow chart to allow revisions to the methodology and instruments. Therefore. Each item in the flow chart depends upon the successful completion of all the previous items. (2. Design Methodology Determine Feasibility Develop Instruments Select Sample Revise Instruments Conduct Research Analyze Data Prepare Report (2.7) Time Considerations 41 .From the certain sample of employees selected for the research.6) Research Flowchart Questionnaire research design proceeds in an orderly and specific manner. it is important not to skip a single step.
The hours estimate is used for budget planning and the duration estimate is used to develop a project time line. The first one (Hours) is your best estimate of the actual number of hours required to complete the task. They simply cannot give all their time to any one project. Most researchers and business-people have to divide their time among many projects. Things almost always take longer than we think they should. The best advice is to be generous with your time estimates. This checklist contains two time estimates for each task. and my "duration" estimate is two days. my estimate of goal clarification may be four hours. My "hours" estimate is four hours.8) Limitation of the survey 42 . The second one (Duration) is the amount of time that will pass until the task is completed. The following form may be used as an initial checklist in developing time estimates. (2. To arrive at your final time estimates. but other commitments allow me to spend only two hours a day on this study. For example. Sometimes these are the same and sometimes they are different. add the individual estimates.Many researchers underestimate the time required to complete a research project.
The questionnaire was filled by 35 employees of different designations. Nearly everyone has had some experience completing questionnaires and they generally do not make people apprehensive. and HDFC Bank . This is especially true for studies involving large sample sizes and large geographic areas. Axis Bank. 43 . So the scope of sample findings was less. So the point of view of employees differs as per their designations.1) Advantages of Written Questionnaires Questionnaires are very cost effective when compared to face-to-face interviews. Data entry and tabulation for nearly all surveys can be easily done with many computer software packages. (These problems are not in all cases. Questionnaires are familiar to most people. Many a times the employees may not be really conscious or may not be bothered about the questionnaire.e.) One of the other problems of questionnaire is the cost. Written questionnaires become even more cost effective as the number of research questions increases. The employees from whom the questionnaires are filled are in a heavy workload so some of the questionnaires filled by the employees who are in stress cannot be called reasonable. The questionnaires were filled be 35 employees working in the two major Banks of Gwalior i. This may create a problem in the research. Questionnaires are easy to analyze. Some times it may be possible that even by spending so much the result may not be reasonable.8. The responses of the employees cannot be accurate as the problem of language and understanding arises. (2.
Questionnaires are structured instruments. respondents often want to qualify their answers). (2.2) Disadvantages of Written Questionnaires One major disadvantage of written questionnaires is the possibility of low response rates. When a respondent receives a questionnaire in the mail. A questionnaire requesting factual information will probably not be affected by the lack 44 . Another disadvantage of questionnaires is the inability to probe responses. Response rates vary widely from one questionnaire to another (10% . The lack of personal contact will have different effects depending on the type of information being requested. and they usually provide insightful information that would have otherwise been lost. the researcher can partially overcome this disadvantage. they often lose the "flavor of the response" (i. Questionnaires are less intrusive than telephone or face-to-face surveys. the respondent is not interrupted by the research instrument. In essence. By allowing frequent space for comments. however. well-designed studies consistently produce high response rates. Questionnaires reduce bias.e. The researcher's own opinions will not influence the respondent to answer questions in a certain manner. he is free to complete the questionnaire on his own time-table. Low response is the curse of statistical analysis. Unlike other research methods.. It can dramatically lower our confidence in the results. Nearly ninety percent of all communication is visual.90%). Comments are among the most helpful of all the information on the questionnaire. They allow little flexibility to the respondent with respect to response format. Gestures and other visual cues are not available with written questionnaires. There is uniform question presentation and no middleman bias. There are no verbal or visual clues to influence the respondent.8.
For example. 45 . Housewives sometimes respond for their husbands.of personal contact. questionnaires are simply not suited for some people. the respondent may not be who you think it is. a written survey to a group of poorly educated people might not work because of reading skill problems. For a variety of reasons. Many times business questionnaires get handed to other employees for completion. When returned questionnaires arrive in the mail. it's natural to assume that the respondent is the same person you sent the questionnaire to. A questionnaire probing sensitive issues or attitudes may be severely affected. It is a confounding error inherent in questionnaires. More frequently. This may not actually be the case. Kids respond as a prank. people are turned off by written questionnaires because of misuse. Finally.
Failure of a plan may also lead a person to stress. The employees scoring more than 25 marks were not found their work planned. In the stress analysis questionnaire one of the question was “You have an important function at your home and your boss asks to give a 4 hour over time what will be your response ‘Yes or No’?” the employees have given their opinion as per their mood. This aspect is not dependent of the burnout level. While considering the point of view of entertainment it depends upon the mood of the employees. Thus the employees who plan their work have scored below 25 marks in the burnout test except some cases as there are always some drawbacks in making plan. Thus we can conclude that planning of the work may help to reduce stress level. One of the questions was asked that were their social life balanced? It is observed that the employees who have scored above 20 marks in the burnout test did not have their social life balanced. The employees were asked weather they plan their work or not. This may be because they may not be getting time for entertainment or they may not be interested in the same.9) Findings It is analyzed from the questionnaire filled by the employees that from the sample of 35 bank employees who have been surveyed. moderate answers were given.(2. Most of the employees who have scored more than 20 marks fear about their quality of work they give. Thus it is proved that stress may affect our social life also. This aspect depends upon the dedication of work. 46 . one is found to be a heart patient. The entertainment is considered one of the most ultimate solutions to reduce stress. Most of the employees do not spend regular time in entertainment. So it is meaningless to compare this question with the burnout test. Thus we can conclude that the employees who are above 20 don’t have their social life balanced. This can be because of high level of stress.
14 employees out of 30 employees who are stressed feel stressful when their boss scolds them while 16 employees refused that they are not stressed because their boss scolds them. Thus we can conclude that the employees have reduced their stress by yoga therapy and other employees have just started the yoga because of high level of burnout The above analysis is done by the data received from the questionnaire. 10 employees out of 30 employees practice yoga to reduce their stress and the other 20 employees don’t practice yoga. Out of 35 employees of the sample 20 of the employees accepted that the reason for their stress is workload.A question was asked that weather you get stressed at the non-achievement of their target? All the employees have responded positively. So the accuracy of data depends upon the response of the employees. 10 employees are not stressed because of the workload but because of their family problem. All the 30 employees have accepted that they try to find the solution of their stress. 47 . From this we can conclude that all the employees are given achievable target and naturally by the non-achievement of the target all the employees may get stressed. The employees having more than 10 marks in the burnout test says that they are under stress. 5 of the employees are not suffering from stress. But this is not concern with the burnout score. The burnout scores of the employees who practice yoga are either more than 25 or less than 20. One of the other possibilities is that the employees have responded positively to show themselves to be good.
citehr.mindtool.R.com o www. Robbins” o Self analysis of questionnaire ANNEXURE 48 . C.com o http://en.org/wiki/Stress_management o Research Methodology: Methods And Techniques “Dr.3.wikipedia. BIBILIOGRAPHY o www. Kothari” o Organizational Behavior “Stephen P.
what will be your response? Do you regularly spend time for entertainment? Is your social life balanced? Do you plan your work before doing? Do you fear about the quality of your performance? Are you a heart patient? Do you get tensed at your non achievement of your target? Do you feeling stress some times? If the answer of the above question is Yes then answer the following: a) b) c) d) e) Is the reason of your stress your work load? Are you stressed because of your family problems? Do you get stressed when your boss scolds You? Do you try to find any solution for the problem of your stress? (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress? 49 .N Questions Yes No 1 2 3 4 5 6 7 8 9 10 11 12 13 Are you satisfied with the performance you give at your work? Do you think that you are suffering from depression? Do you worry about your colleague's opinion about you? Do you discuss your problem with your spouse or friend or any other close to you? Do you work more than 8 hours? You have an important function at your home and your boss asks to give a 4 hour over time.
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