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(Submitted in Partial Fulfillment of the Award of the Degree Of) MASTER OF BUSINESS ADMINISTRATION Submitted By P.LAHARI M.B.A H.T NO: 11031E0027
Under The Guidance Of Mrs._________________ M.B.A (ASST.PROF) DEPARTMENT OF MANAGEMENT STUDIES JAWAHARLAL NEHRU TECHNICAL UNIVERSITY HYDERABAD 2011-2013
DECLARATION I here declare that the project report entitled A STUDY ON“NET BANKING” has been prepared by me in partial fulfillment of the requirements for the award of the degree of “MASTER OF BUSINESS ADMINISTRATION”I also declare that this project work is a result of my effort and it has not been submitted to any other university for the award of any degree or diploma.
PLACE: DATE: P.LAHARI M.B.A H.T NO: 11031E0027
With a profound sense of thankfulness, I acknowledge my indebtedness to my company guide Mr.K.ANIRUDH (Finance Manager) Faculty Guide Mrs. SANJEEVA RANI M.B.A., for their valuable guidance, timely suggestions and constant encouragement. Their insightful criticisms and patience throughout the duration of this project have been instrumental in allowing this project to be completed.
My sincere thanks are to the name of Director, Mr. G. SRIDHER REDDY (M.A) (P.hd)., name of HOD,SALEEMUNNISA (M.com, M.B.A) and all the staff members of Department of management studies, JAWAHARLAL
NEHRU TECHNICAL UNIVERSITY
For their consistent guidance in my project work.Their continual support and careful attention to the details involved in producing a document of this nature are very much appreciated.
P.LAHARI M.B.A H.T NO: 11031E0027
COMPANY PROFILE CHAPTER -2 INDUSTRY PROFILE CHAPTER -3 LETERATURE REVIEW CHAPTER-4 ANALYSIS & INTERRETATION OF THE STUDY CHAPTER -5 FINDINGS OF THE STUDY SUGGESTIONS CHAPTER-06 CONCLUSIONS BIBLIOGRAPHY . NO.CONTENT PAGE CH. CHAPTER -1 PARTICULARS INTRODUCTION NEED &IMPORTANT OF THE STUDY OBJECTIVES OF THE STUDY SCOPE OF THE STUDY RESEARCH METHODOLOGY LIMITATIONS OF THE STUDY PAGE NO.
The Indian banking system.INTRODUCTION Banking system of a nation is the shadow of nation’s economy. relegating it to commercial banking functions. HISTORY OF INDIAN BANKING SYSTEM Banking in India originated in the last decades of the 18th century. which started in 1786. It is necessary for a nation to achieve growth and remain stable in this global world and global economy. and the Bank of Hindustan. has witnessed a series of reforms over the past few years like use of E-Banking and the increased participation of private sector banks. Allahabad Bank. The first banks were The General Bank of India. a government-owned bank that traces its origins back to June 1806 and that is the largest commercial bank in the country. After India's independence in 1947. is the oldest Joint Stock bank in India. both of which are now defunct The oldest bank in existence in India is the State Bank of India. A healthy and profitable banking system is just like the backbone of nation’s economy. with one of the largest banking networks in the world. Central banking is the responsibility of the Reserve Bank of India. . established in 1865 and still functioning today. which in 1935 formally took over these responsibilities from the then Imperial Bank of India. the Reserve Bank was nationalized and given broader powers.
banking in India is generally fairly mature in terms of supply. In 1948." The Banking Regulation Act also provided that no new bank or branch of an existing bank could be opened without a license from the RBI. In 1949. product range but reach in rural India still remains a challenge for the private sector and foreign banks. India's central banking authority. the Reserve Bank of India. The next stage for the Indian banking has been setup with the proposed relaxation in the norms for Foreign Direct Investment. Some of the private sector banks are ING VYSYA Bank. . where all Foreign Investors in banks may be given voting rights which could exceed the present cap of 10%. and inspect the banks in India. at present it has gone up to 49% with some restrictions. and it became an institution owned by the Government of India. was nationalized. licensing a small number of private banks. Currently. and no two banks could have common directors LIBERALIZATION IN INDIAN BANKING SYSTEM In the early 1990s. control. the Banking Regulation Act was enacted which empowered the Reserve Bank of India (RBI) "to regulate. Axis Bank (earlier as UTI Bank). the government embarked on a policy of liberalization. ICICI Bank and HDFC Bank.
OBJECTIVES • Find the customer satisfaction relating to NET-banking service. • Availability should be increased by using various services Strategy. • To study the awareness of internet banking among the customers of ING VYSYA bank. • Awareness among customers for internet banking. . • To study difference between ING&HDFC Online Banking • It gives direction to research tools. research types and techniques.
1.1 System requirement: To view your accounts in Online Banking you will need internet access using one of the following supported browsers: • • • Microsoft Internet Explorer 6 or higher Firefox 3 Safari 3 To view your accounts in Online Cash Manager you will need internet access using one of the following supported browsers: • • Microsoft Internet Explorer 6 or higher Firefox 3 .NEED FOR THE STUDY 1 Functional requirement 3.
The basic functionalities of the system are: • Create Account • Login • Update Profile • Password Recovery • View Profile • ATM and Bank finder • Contact Form • Amount Transaction • EMI and Loan Calculator .SCOPE FOR THE STUDY Though there are many online systems available on internet but this can compete with them with some advancement in its functionality and can be used by any bank organization to maintain their customer’s account and online transaction process.
• Sampling Units: Different Account Holder from the bank. Secondary data: Collection of information from ING VYSYA website and different various websites related to NET BANKING . it becomes necessary to take sample from the universe to know about its characteristics. There are a number of ways to be used to present the result of findings are:o Pie-chart o Graphs SAMPLING PLAN: Since it is not possible to study whole universe. Primary data: Primary data collection will base on personal interview of customers and people linked with ING VYSYA BANK.• RESEARCH METHODOLOGY The data collected from questionnaire will be tabulated and analyzed so that it can easily understand to the user. • Contact Method: Personal Interview. Since it was not possible to cover the whole universe in the available time period. it was necessary for me to take a sample size of 20 respondents. • Research Instrument: Structured Questionnaire. I have prepared the questionnaire according to the necessity of the data to be collected. DATA COLLECTION INSTRUMENT DEVELOPMENT: The mode of collection of data will be based on Primary as well as Secondary data. • Sample Technique: Random Sampling. SAMPLE SIZE: My sample size for this project was 20 respondents.
• ING Vysya Bank have a very few branches in Northern India • Customer are not aware about the ING Vysya Bank • ING Vysya Bank have very few ATM .LIMITATION OF STUDY • Banks are not giving me all information about E-banking services. . • Research is only done in Agra city.
CHAPTER 2 COMPANY PROFILE &INDUSTRY PROFILE .
technological and demographic trends on their side. Market circles soon abbreviated the name to I-N-G. COPERATE RESPOSIBILITY ING wants to pursue profit on the basis of sound business ethics and respect for its stakeholders. Corporate responsibility is therefore a fundamental part of ING’s strategy: ethical. Combining roots and ambitions. life insurance and retirement services and operates in more than 50 countries. investments. investments. . the newly formed company called Internationale Nederlanden Group. innovative distribution models and strong footprints in both mature and developing markets. life insurance and retirement services. ING has the long-run economic. ING is a global financial services company providing banking. manage investments and prepare for retirement with confidence. With wide range of products.COMPANY PROFILE INTRODUCTION: THE ORIGIN OF ING GROUP ING group originated in 1990 from the merger between “Nationale Nederlanden” the largest Dutch Insurance Company and “NMB Post Bank” Group. The company followed suit by changing the statutory name to ING Group. They provide retail customers with the products they need during their lives to grow savings. STRATEGY ING’s overall mission is to help customers manage their financial future. ING’s strategic focus is on banking. social and environmental factors play an integral role in business decisions.
ING and ING Vysya Life Insurance are headquartered at Bangalore. Vysya Bank Ltd. It was in the year 1930 that a team of visionaries came together to form a bank that would extend a helping hand to those who weren't privileged enough to enjoy banking services. . the Platinum Jubilee of the bank was celebrated during 2005. At present. ING Vysya Bank Ltd. in India. The 75th anniversary. a premier bank in the Indian Private Sector and a global financial powerhouse. ING of Dutch origin.THE ING VYSYA BANK Ltd. Shailendra Bhandari is the Managing Director and CEO of ING VYSYA Bank Ltd. In 1980. while the corporate office of ING Investment Management is situated at Mumbai.. the Bank completed fifty years of service to the nation and post 1985. is an entity formed with the coming together of erstwhile. The origin of the erstwhile Vysya Bank was pretty humble. during Oct 2002. the Bank made rapid strides to reach the coveted position of being the number one private sector bank.
of Branches: Branches of ING VYSYA Bank are to low as compared to other Banks. They provide faster services along with bonding personal relationship with the customers. 2) Advanced Infrastructure: Branches of ING VYSYA Bank are well equipped with advanced technology. 2) Less no. so a person can access his account from anywhere he is. 4) ATM services: ING VYSYA bank provides ATM services to their customer free of cost even if the customer uses the other banks ATM.SWOT ANALYSIS: ING VYSYA BANK LIMITED STRENGHTS: 1) Online Services: ING VYSYA Bank provides online services of all its banking facilities. 5000 and 10000 respectively. WEAKNESS: 1) High Initial amount to open a account: In comparison of other banks ING VYSYA Bank offers their savings and current account with a minimum balance of Rs. All the computerized machines are located in suitable manner & are very useful to the customers & staff of the bank. 3) Friendly Staff: The staff of ING VYSYA Bank in all branches is very friendly & helps the customer in all cases. . specially in the rural or semi-rural part of the country. 5) Other Facilities to the Customers & Employees: ING VYSYA Bank provides facilities like proper sitting arrangements to the customers And proper Ventilation & sanitary facilities for the employees of the bank.
Such students will surely prove as an asset to the bank. 2) Decentralized Management: Each branch manager is given the authority of taking decisions in their respective branches. . The decisions made by different managers are diverse and any one wrong decision can laid to heavy losses to the bank. This will help him to create a good image among the customers and help him to gain the more customer base. ICICI.OPPORTUNITIES: 1) OPEN New Branches: The bank should open branches in that part of the country which are still uncovered with the banking facilities and have good customer base to gain the first mover advantage. funding towards natural calamities. THREATS: 1) Competition: ING VYSYA Bank is facing tight competition with other private Banks like Standered Chartered. 2) Recruit professionally guided students: The bank can recruit these students through tie. HDFC. IDBI etc. 3) Associate with social cause: The bank can also associate itself with social causes like providing relief aid patients.ups with colleges.
The long journey of seventy-five years has had several milestones .
e. Two National Awards by Gem & Jewellery Export Promotion Council for excellent performance in Export Promotion Cash Management Services. RBI clears setting up of ING Vysya Life Insurance Company. 2001 ING-Vysya commenced life insurance business. Rated as Best Domestic Bank in India by Global Finance (International Financial Journal . Sambandh.for 1998 the best HR Practices by Institute of Directors. Anytime & Anyhow Banking . Smartserv. Save 2002 & Secure. vide letter of 17. 1992 Deposits cross Rs. Belgium. Bangalore. 2002 .a housing loan product 2005 2006 Introduced Solo . Anywhere. personal assistant service. the range of loan schemes for traders.1000 crores 1993 Number of Branches crossed 300 1996 Signs Strategic Alliance with BBL.June 1998) 2000 State -of .the -art Date Centre at ITPL.12.1930 Set up in Bangalore 1948 Scheduled Bank 1985 Largest Private Sector Bank 1987 The Vysya Bank Leasing Ltd. the International Debit Card and the mi-b@nk net banking service. 2002 RBI clears the new name of the Bank as ING Vysya Bank Ltd.. & commissioning of VSAT. Golden Peacock Award .My Own Account for youth and Customer Service Line “ Phone Banking Service Bank has networked all the branches to facilitate AAA transactions i. Orange Current and Protected Home Loans 2004 Introduced Protected Home Loans . an account that provides accident hospitalization and insurance cover. The Bank launched a range of products & services like the Vys Vyapar Plus. ATM services.02 2003 Introduced customer friendly products like Orange Savings. 2002 ING takes over the Management of the Bank from October 7th . Commenced 1988 Pioneered the concept of Co branding of Credit Cards 1990 Promoted Vysya Bank Housing Finance Ltd.
Retail Assets Chief Risk Officer and Chief Compliance Officer Chief Auditor Chief Operating Officer Chief Information Officer .Branch Banking.Wholesale Banking Chief. Marketing & Private Clients Country Head .Ashok Rao Meenakshi A Prasad C V G. Chairman Jayant Mehrotra Janak Desai J M Prasad Brett Morgan Mahesh Dayani Susan Poot B.Names Shailendra Bhandari.Human Resources Country Head . Invitee Designation Managing Director & CEO Chief Financial Officer Country Head .
What our banks. especially those in the public sector lack are the marketing attitude.INDUSTRY PROFILE AN OVERVIEW ON BANKING INDUSTRY In recent years. the bank products were bought in India and not sold. In India also. The deepening of technology has facilitated better tracking and fulfillment of commitments. Unlike in the past. the banking industry around the world has been undergoing a rapid transformation. requirements and cash positions. They have been managing a world of information about customers . During the period of planned economic development. Achieving customer focus requires leveraging existing . The cross-border flows and entry of new players and products have forced banks to adjust the product-mix and undertake rapid changes in their processes and operations to remain competitive. Indian banks have expanded to cover a large geographic & functional area to meet the developmental needs. With the entry of new players and multiple channels. etc. location. the wave of deregulation of early 1990s has created heightened competition and greater risk for banks and other financial intermediaries. customers (both corporate and retail) have become more discerning and less "loyal" to banks. Over the years. Marketing is a customer-oriented operation. there have been active efforts in the banking circles to switch over to customer-centric business model.their profiles. What is needed is the effort on their part to improve their service image and exploit their large customer information base effectively to communicate product availability. multiple delivery channels for customers and faster resolution of miscoordinations. the banks today are market driven and market responsive. This makes it imperative that banks provide best possible products and services to ensure customer satisfaction. Though this offers them a unique advantage. The top concern in the mind of every bank's CEO is increasing or at least maintaining the market share in every line of business against the backdrop of heightened competition. The success of such a model depends upon the approach adopted by banks with respect to customer data management and customer relationship management. They have a close relationship with their customers and a good knowledge of their needs. they face a fundamental problem. To address the challenge of retention of customers.
Customer relationship management (CRM) solutions. Furthermore. Throughout much of the last decade. Customer-centricity also implies increasing investment in technology. Data warehousing can help in providing better transaction experiences for customers over different transaction channels. our banks need to transform their branches from transaction processing centers into customer-centric service centers. insurance products. banks world-over have re-engineered their organizations to improve efficiency and move customers to lower cost. rather than from new customers. This transformation would help them achieve bottom line business benefits by retaining the most profitable customers.customer information to gain a deeper insight into the relationship a customer has with the institution. There are active efforts to develop a relationship-oriented model of operations focusing on customer-centric services. The banks need to ensure through their services that the customers come back to them. Branches could also be used to inform and educate customers about other. Both demand and supply have to be understood in the context of geographic locations and competitor analysis to undertake focused marketing (advertising) efforts. Focusing on region-specific campaigns rather than national media campaigns would be a better strategy for a diverse country like India. such as ATMs and online banking. especially customer retention. The biggest challenge our banks face today is to establish customer intimacy without which all other efforts towards operational excellence are meaningless. etc. can help significantly in improving customer satisfaction levels. mutual fund products. if implemented and integrated correctly. more efficient channels. However. automated channels. customer services through various delivery channels). error free and convenient for the customers. There is a growing realization among Indian banks that it no longer pays to have a "transactionbased" operating model. As is proved by the experience. to advise on and sell new financial instruments like consumer loans. banks are now realizing that one of their best assets for building profitable customer relationships especially in a developing country like India is the branchbranches are in fact a key channel for customer retention and profit growth in rural and semiurban set up. Marketing is a question of demand (customers) and supply (financial products & services. This . This is because a major chunk of income for most of the banks comes from existing customers. and improving customer service-related processes so that the services are quick. banks need to have very strong in-house research and market intelligence units in order to face the future challenges of competition. to maximize the value of this resource.
is because data warehousing helps bring all the transactions coming from different channels under the same roof. Data mining helps banks analyse and measure customer transaction patterns and behaviour. This can help a lot in improving service levels. It must be noted, however, that customer-centric banking also involves many risks. The banking industry world over is being thrust into a wild new world of privacy controversy. The banks need to set up serious governance systems for privacy risk management. It must be remembered that customer privacy issues threaten to compromise the use of information technology which is at the very center of e-commerce and customer relationship management - two areas which are crucial for banks' future.
The critical issue for banks is that they will not be able to safeguard customer privacy completely without undermining the most exciting innovations in banking. These innovations promise huge benefits, both for customers and providers. But to capture them, financial services companies and their customers will have to make some critical tradeoffs. When the stakes are so high, nothing can be left to chance, which is why banks must immediately begin developing comprehensive approaches to the privacy issue.
The customer centric business models based on the applications of information technology are sustainable only if the banks protect client confidentiality in the process - which is the basic foundation of banking business.
1.1 EVOLUTION OF BANKING IN INDIA
Banking in India has its origin as early as the Vedic period. It is believed that the transition from money lending to banking must have occurred even before Manu, the great Hindu Jurist, who has devoted a section of his work to deposits and advances and laid down rules relating to rates of interest. During the Mogul period, the indigenous bankers played a very important role in lending money and financing foreign trade and commerce. During the days of the East India Company, it was the turn of the agency houses to carry on the banking business. The General Bank of India was the first Joint Stock Bank to be established in the year 1786. The others which followed were the Bank of Hindustan and the Bengal Bank. The Bank of Hindustan is reported to have continued till 1906 while the other two failed in the meantime. In the first half of the 19 th century the East India Company established three banks; the Bank of Bengal in 1809, the Bank of Bombay in 1840 and the Bank of Madras in 1843 . These three banks also known as Presidency Banks were independent units and functioned well. These three banks were amalgamated in 1920 and a new bank, the Imperial Bank of India was established on 27 th January 1921. With the passing of the State Bank of India Act in 1955 the undertaking of the Imperial Bank of India was taken over by the newly constituted State Bank of India. The Reserve Bank which is the Central Bank was created in 1935 by passing Reserve Bank of India Act 1934. In the wake of the Swadeshi Movement, a number of banks with Indian management were established in the country namely, Punjab National Bank Ltd, Bank of India Ltd, Canara Bank Ltd, Indian Bank Ltd, the Bank of Baroda Ltd, the Central Bank of India Ltd. On July 19, 1969, 14 major banks of the country were nationalized and in 15th April 1980 six more commercial private sector banks were also taken over by the government.
The Indian banking can be broadly categorized into nationalized (government owned), private banks and specialized banking institutions. The Reserve Bank of India acts a centralized body monitoring any discrepancies and shortcoming in the system. Since the nationalization of banks in 1969, the public sector banks or the nationalized banks have acquired a place of prominence and has since then seen tremendous progress. The need to become highly customer focused has forced the slow-moving public sector banks to adopt a fast track approach. The unleashing of products and services through the net has galvanized players at all levels of the banking and financial institutions market grid to look anew at their existing portfolio offering.
Conservative banking practices allowed Indian banks to be insulated partially from the Asian currency crisis. Indian banks are now quoting a higher valuation when compared to banks in other Asian countries (viz. Hong Kong, Singapore, Philippines etc.) that have major problems linked to huge Non Performing Assets (NPAs) and payment defaults. Co-operative banks are nimble footed in approach and armed with efficient branch networks focus primarily on the ‘high revenue’ niche retail segments.
The Indian banking has finally worked up to the competitive dynamics of the ‘new’ Indian market and is addressing the relevant issues to take on the multifarious challenges of globalization. It has come a long way from being a sleepy business institution to a highly proactive and dynamic entity. Banks that employ IT solutions are perceived to be ‘futuristic’ and proactive players capable of meeting the multifarious requirements of the large customers base. Private banks have been fast on the uptake and are reorienting their strategies using the internet as a medium The Internet has emerged as the new and challenging frontier of marketing with the conventional physical world tenets being just as applicable like in any other marketing medium.
This transformation has been largely brought about by the large dose of liberalization and economic reforms that allowed banks to explore new business opportunities rather than generating revenues from conventional streams (i.e. borrowing and lending).
The banking in India is highly fragmented with 30 banking units contributing to almost 50% of deposits and 60% of advances. Indian nationalized banks (banks owned by the government) continue to be the major lenders in the economy due to their sheer size and penetrative networks which assures them high deposit mobilization. The Indian banking can be broadly categorized into nationalized, private banks and specialized banking institutions.
The Reserve Bank of India acts as a centralized body monitoring any discrepancies and shortcoming in the system. It is the foremost monitoring body in the Indian financial sector. The nationalized banks (i.e. government-owned banks) continue to dominate the Indian banking arena. Industry estimates indicate that out of 274 commercial banks operating in India, 223 banks are in the public sector and 51 are in the private sector. The private sector bank grid also includes 24 foreign banks that have started their
the cooperative banks too have invested heavily in information technology to offer high-end computerized banking services to its clients. Investment Banks. apart from financial consultancy services. industry. rural development etc. to meet the multifarious needs of the business community. Complementing the roles of the nationalized and private banks are the specialized financial institutions or Non Banking Financial Institutions (NBFCs). There are three high banking institutions.2 STRUCTURE OF BANKING INDUSTRY: Banking system plays an important role in a country’s economy. NBFCs offer loans for working capital requirements. Trends are now changing as banks (both public and private) have now started focusing on NBFC domains like long and medium-term finance. housing loans. With their focused portfolio of products and services. There are separate financial institutions catering to the needs of different sectors of the economy. Land Development Banks. truck finance etc. these Non Banking Financial Institutions act as an important catalyst in contributing to the overall growth of the financial services sector. 1. These co-operatives. NABARD and EXIM Bank. NABARD. working cap requirements. unlike commercial banks these co-operative banks do not lend on the basis of a prime lending rate. facilitate mergers and acquisitions. rural banks focus on areas of agriculture. Commercial Banks in public and private sectors. IPO financing etc. Co-operative Banks. etc. They also have various tax sops because of their holding pattern and lending structure and hence have lower overheads. in order to keep pace with their public sector and private counterparts. Development Banks.operations here. direct and controls the banking and financial institutions in the country.. The organized and unorganized institutions in the Indian banking system serve a source of short term credit to agriculture. This enables them to give a marginally higher percentage on savings deposits. It promotes growth and development of the country. RRBs. IPO finance. EXIM Bank. trade and commerce. Under the ambit of the nationalized banks come the specialized banking institutions. etc. Many of these cooperative banks diversified into specialized areas (catering to the vast retail audience) like car finance. It regulates. Indian money market comprises organized and the unorganized institutions. namely. The indigenous bankers and moneylenders dominate unorganized sector. RBI. The Indian banking structure can be seen from the chart shown under: . In the Indian banking structure the Reserve Bank of India is the central bank.
operative Banks Land Development Banks Development Bank Public Private Foreign Sector Sector Banks Bank exchange Banks PAC’s CCB’s SCB’s PLD’s SLDB All India Level State Level .Apex Banking Institution RBI IDBI NABARD EXIM Bank SIDBI NHB IRBI Banking Institutions Commercial Banks Regional Rural Banks Co.
There are development banks. directing and controlling all the banking and financial institutions in the country. ICICI at the national level and State Financial Corporations and State Industrial Development Corporations which have been set-up. Co-operative banks provide short term and medium loans to the agriculture sector. .SBI and Subsidiaries Nationalised Banks IDBI ICICI SIDBI SFC’s SIDC Foreign Bank Indian Scheduled Bank Non – Schedule Bank The chart reveals that there are several apex banking institutions working at the national level. Co-operative banks have three tier system. There are 29 public sector banks. Land Development Banks provide long term agriculture credit. directing and controlling the financial and banking institutions providing finance for the agriculture and rural development. It comprises Primary Land Development Bank(PLDB) at ht district level and State Land Development Bank(SLDB) at the state level. SIDBI. namely IDBI. RRBs provide loans and advances to the rural poor and NABARD is an apex body regulating. At the village level there is Primary Agriculture Co-operative Society(PACs). RBI is the highest banking authority regulating. at the district level there is Central Co-operative Bank and at the state level there is State Co-operative Bank.
Economic conditions and financial needs of a country are different than those of other countries throughout the world.TYPES OF BANKS Modern age is the age of specialization with the changing situation worldwide. In broader sense of the term banks may be classified into following categories: • • • • • • • • • • • Central Bank Commercial Banks Development Banks Investment Banks Co-operative Banks Foreign Exchange Banks Savings Banks Export-Import Bank Specialized National Banks Indigenous Bankers International Financial Institutions . Some financial institutions deal in accepting deposits and making loans and advances to different sectors of the economy. Some institution makes loans and advances for medium and short term. Some are financing industrial sector and foreign trade while others are advancing loans to agriculture sector. while others are meant for long term advances. bank functions have also undergone a major change.
2.3 GROWTH OF BANKING SECTOR (DECADE WISE) Pre-Liberalization: The growth of the Banking Sector in the pre liberalization period can be analyzed as under. 1971-80: This was the decade immediately following the Nationalization of 14 commercial banks. Deposits: The deposits grew from Rs.52bn to Rs. Assets: The assets of the sector grew at 21.439.582. 3. This indicates people’s preference for using bank as place to keep their savings. Also the banking sector grew at the fastest pace in this decade. They increased from RS.1. This is further clarified by the poor ratio of average current deposits to total deposits at 23.87bn.79bn to Rs.64. Advances: 1 . This kind of growth was achieved due to massive increase in the number of branches resulting in a spurt in deposit mobilization.11 %. at a CAGR 21.58 % CAGR 1.33bn. The bank was not used as a place to keep money to be used for transaction motive.45 %. This growth rate would have been higher had the current accounts grown at a rate higher than 18 %. The growth was higher in later part of the decade. 1.82.
3.5.46bn at a CAGR of 15.439.1820. Advances: Advances grew at a CAGR of 16. However. This indicates higher investment than saving in the economy.2mn to Rs.85bn to Rs.690mn to Rs. Assets: The growth of the sector was significantly subdued since the last decade. The Capital of the banks remained flat throughout the decade growing at just 8.27bn.582.67 % CAGR.86bn to Rs.46.1. Thus the advances grew at a pace slower than the deposits due to decreasing credit deposit ratio. The current accounts remained the usual laggards in terms of growth growing at just 12. This is due to the fact that the banks have stepped up their credit-deposit ratio from 62 % to 70.26 % CAGR from Rs.67bn.07bn. Thus the banks in this decade did not raise capital and funded their growth from internal accruals.272. This resulted in a wide gap between Reserves and Capital indicating the banks’ hunger for Capital.4. The capital increased form Rs.74 %. which reduced from 72. The total assets increased from Rs.30 % CAGR compared to 21.33bn to Rs.58 % in the previous decade.2636. Deposits: Deposits increased from Rs.17 % and 15.26 %.5 % CAGR.99 % in 1980. 4. Net worth: The Net worth increased from Rs.79 % from Rs. 1981-90: 1.1.The advances grew at 19. . The term and saving deposits grew at a slightly faster pace of 16.1287. The assets grew at just 16.93bn. Also the growth was higher in the later part of the decade.16bn to Rs.48 %. 2.272.67bn to Rs.54 % and also the growth came in the later part of the decade.85bn. the Reserves grew at a healthy pace of 20 % CAGR from Rs.33bn at a CAGR of 16.30 % in 1970 to 61.470.
The Reserves however grew at more or less constant pace of 19. The term deposits grew at 18. At the end of the decade the Capital had kept pace with the Reserves and the gap between them had significantly narrowed down. This reversal of trend in growth rates shows that the people are increasingly using banks to deposit money to be used for transaction motive. There was a spurt in the last 3-4 years of the decade indicating improving trend.47bn to Rs.9003.20. Post-Liberalization: The growth of this sector after 1991 can be represented as under.24 % from Rs. In this decade however. The growth rate however.34 % CAGR. 3.11103. the capital soared from Rs.47.1820. the savings accounts were the laggards in terms of growth at 13. Deposits: The deposits grew from Rs.68bn. Thus the net worth grew at a whopping 24.69 %. The capital hungry banks went on capital raising spree in the latter half of the decade.33bn to Rs.93bn to Rs. 1991-2000: 1. was greater in the later part of the decade indicating future prospects of increase in growth.5.1.06bn at the beginning of the decade to Rs.1bn.06bn at a CAGR of 16.23 %.4.2636.33 % CAGR. The assets grew at a CAGR of 15.73bn at the end of the decade. In absolute terms.38 % and current deposits grew at 15. Net worth: The Net worth increased from Rs.53 %. 2. Thus the capital grew at a CAGR of 34.97 % CAGR throughout the decade. Assets: The rate of the sector further slowed down during this decade. Advances: .
This shows there was a marked decline in investment in this decade with savings exceeding investment. They brought a lot of capital in the period 1993-95.54 % CAGR from Rs.85bn to Rs.26. the highest in last three decades.74 % in 1990 to 49. 4. However the gap between reserves and capital is once again widening. This was mainly because the RBI opened the Banking sector to Private sector. However in the later half of the decade. contrary to Capital the Reserves recorded exceptional growth in the later half of the decade due to improving profits of private as well as public sector banks.60 % CAGR.34bn.46 %. However. As many as 9 New Private Sector Banks started their operations in this period.26 %.The advances increased from Rs. The Reserves grew at 37. . The lower growth in advances is due to the decline in credit-deposit ratio from 70.438. Net worth: The Net worth grew at a feverish pace of 36.36bn Rs.69bn at a CAGR of 12. capital growth was virtually nil.4434.1287.
CHAPTER.3 Literature Review .
over 60% of existing bank customers have cited their bank selection to be based on convenience of location. The goals are: • complex products may be offered in an equivalent quality with lower costs to more potential customers • there may be contacts from each place of earth at any time of day and night Seybold (1998) identifies 8 critical success factors for electronic banking: • • • • • • Own the customer’s total experience Streamline business processes that impact the customer Provide a 360-degree view of customer relationship Let customers help themselves Help customers do their job Deliver personalized service • . convenience of location includes the availability of 24-hour access via the Internet.LITERATURE REVIEW INTERNET AND THE BANKING SYSTEM The rapid growth of the Web creates a tremendous opportunity for new businesses. 1996) Seitz and Stickel (1999) considered that financial service companies are using the Internet as a new distribution channel. but also requires a new way of viewing the market place for the community banker.” (Wilson. In the past. Geography and the number of branches become irrelevant and community banks are able to offer the same level of service and convenience to customers as the largest banks. For the customers of today. “Experts estimates that consumer use of on-line banking services will increase over 20-fold by the end of the century.
subscription bills. Register for ING Vysya's e-banking facility instantly If you hadn't registered for internet banking at the time of account opening. for instance. You can also opt for an online demonstration to make your way around the new module more easily. ING Vysya's new e-banking facility allows you to register online instantly. Improved look and feel with a single view dashboard of your ING relationships ING Vysya's new e-banking module has undergone aesthetic and functional changes to offer an enhanced user experience. investment account. • • • You can make partial withdrawals from your fixed deposit account with a few mouse clicks Auto schedule and pay your utility bills. deposit account. Save considerable time and effort with this convenient facility. as well as loans and payments. The home page dashboard. make bill payments and shop in one place You can perform a number of banking-related tasks quickly and conveniently with ING Vysya's new e-banking module. demat account. You donâ€™t have to visit your ING Vysya branch or opt for the phone banking facility to register for internet banking. Conduct financial transactions. you can bank from any location.• COMPARISION WITH HDFCC FEATURES &ING VYSYA E BANKING SYSTEM • • • • • • • • • • • • • • • • Book Fixed Deposit / Recurring Deposit Pay Utility Bills View your Credit Card details and pay your Credit Card Bills Recharge your Prepaid Mobile & DTH Connections Invest in Mutual Funds Online Book IRCTC Tickets online Purchase a Gift Card Pay your Taxes online Update your PAN Details online View your Tax Credit Satement (Form 26 AS) Request for a Demand Draft/ Chequbook Request Stop Payment of a Cheque/ Hotlist you Debit Card/ Credit Card View your Loan details Apply for IPO Request for Debit Card PIN Regeneration Register for Third Party Transfer Transfer funds between accounts within HDFC Bank and other Bank Accounts ING VYSYA BANK FEATURES Bank from anywhere quickly and comfortably With your ING Vysya internet banking id. provides a view of all your linked savings account. etc online Shop online with your ING Vysya savings account. and make the most of the advantages that come with this .
and making online transactions through your joint account .• Some of the added functionalities are real time fund transfers through RTGS (Real Time Gross Settlement). sending demand drafts (DD) through your e-banking account.
directing the request either to a queue for handling by a customer service representative or to a queue for processing by an automated system. which contains his or her account number. The system is capable of distinguishing between those customer service requests which are capable of automated fulfillment and those requests which require handling by a customer service representative. Internet banking system and method in which a personal computer is connected by a network service provider directly to a host computer system of a bank such that customer service requests can be processed automatically without need for intervention by customer service representatives. receiving the request at the host computer. and. The Indian market today has approximately more than 17. transmitting the banking requests to a host computer over a network.000 ATM’s. often referred to as a PIN (Personal Identification Number) of four or more digits.INTERNET BANKING: Internet Banking lets you handle many banking transactions via your personal computer. the customer identifies him or herself by inserting a plastic card with a magnetic stripe or a plastic smartcard with a chip. . Many ATMs also allow people to deposit cash or cheques. On most modern ATMs. request transfers between accounts. top up their mobile phones' pre-paid accounts or even buy postage stamps. Upon successful entry of the PIN. order or make cash withdrawals and check their account balances without the need for a human bank teller. For instance. and pay bills electronically. The method of the invention includes the steps of inputting a customer banking request from among a menu of banking requests at a remote personnel computer. identifying the type of customer banking request received. AUTOMATED TELLER MACHINES (ATM): An automated teller machine or automatic teller machine (ATM) is an electronic computerized telecommunications device that allows a financial institution's customers to directly use a secure method of communication to access their bank accounts. The customer then verifies their identity by entering a pass code. depending upon the attribute. each of the request types having an attribute to indicate whether the request type is capable of being fulfilled by a customer service representative or by an automated system. comparing the received request to a stored table of request types. you may use your computer to view your account balance. automatic logging of the service request. transfer money between their bank accounts. The system is integrated with the host computer system of the bank so that the remote banking customer can access other automated services of the bank. the customer may perform a transaction.
entire banking can be done through Interactive Voice Response (IVR) system. An individual has to open an account with the issuing bank which gives debit card with a Personal Identification Number (PIN). customer call will hardly fail. CREDIT CARDS/ DEBIT CARDS: The Credit Card holder is empowered to spend wherever and whenever he wants with his Credit Card within the limits fixed by his bank. Debit Card.either Master Card or VISA that validates the PIN and finds out from the issuing bank whether to accept or decline the transactions. Cheque book request Stop payment which is on-line and instantaneous Transfer of funds with CBS which is automatic and instantaneous Utility Bill Payments Renewal of term deposit which is automatic and instantaneous C. TELE BANKING: Undertaking a host of banking related services including financial transactions from the convenience of customers chosen place anywhere across the GLOBE and any time of date and night has now been made possible by introducing on-line Telebanking services. Every time a person uses this card. B. on the other hand. The system is bi-lingual and has following facilities offered • • • • • • • • Balance inquiry and transaction inquiry in all Inquiry of all term deposit account Statement of account by Fax. the customer can access his account and by following the user-friendly menu. the Internet Banking house gets money transferred to its account from the bank of the buyer. By dialing the given Telebanking number through a landline or a mobile from anywhere.A. The customer can never overspend because the system rejects any transaction which exceeds the balance in his account. SMART CARD: . When he makes a purchase. Credit Card is a post paid card. The buyers account is debited with the exact amount of purchases. it dials the acquiring bank system . is a prepaid card with some stored value. When the card is slurped through the electronic terminal. he enters his PIN on shops PIN pad. e-mail or ordinary mail. With sufficient numbers of hunting lines made available.
It can now be used in place of paper cheques to do any and all remote transactions. payments. these runtimes may provide libraries used by the language. The CLR also provides a whole set of related services such as code verification. more reliable and perform multiple functions. from medical and health history to personal banking and personal preferences D. and can run the code from any .NET framework are much larger and more ambitious. account transactions. and garbage collection. or they may have the additional responsibility of executing the code (as with Java). E-CHEQUE: • • An e-Cheque is the electronic version or representation of paper cheque.NET: 1. optimization. these cards are highly secure. Compilation occurs in two steps in . Smart Cards allow thousands of times of information storable on magnetic stripe cards. the CLR and . the first European banks started to offer mobile banking on this platform to their customers. The payee "deposits" the Electronic Cheque receives credit. They hold a large amount of personal information. Most modern languages use runtimes. In addition. and the payee's bank "clears" the e-Cheque to the paying bank. the cheque writer "writes" the e-Cheque using one of many types of electronic devices and "gives" the e-Cheque to the payee electronically.NET languages. credit applications and other banking transactions through a mobile device such as a mobile or Personal Digital Assistant . but the CLR represents a radical departure from Microsoft’s previous strategy.Banks are adding chips to their current magnetic stripe cards to enhance security and offer new service. before it can be executed by the CLR. The Common Language Runtime The Common Language Runtime (CLR) is the engine that supports all the . Runtimes are nothing new. MOBILE BANKING : Mobile banking is a term used for performing balance checks. called Smart Cards. The earliest mobile banking services were offered over SMS. However. The paying bank validates the e-Cheque and then "charges" the check writer's account for the check E. • An E-cheque work the same way a cheque does. any source code that you develop (in C# or some other language) needs to be compiled.NET language. To start. Compilation of source code to IL . With the introduction of the first primitive smart phones with WAP support enabling the use of the mobile web in 1999.
so that it does not need to be recompiled the next time that portion of code is run.2. the resultant native executable is stored until the application exits. platform independence. because the existence of the IL (managed code) is the key to providing many of the benefits of . it means that the same file containing IL code instructions can be placed on any platform. .NET code you write from the web-page markup tags. including a well known set of debugging tools and IntelliSense. When code has been compiled once. at run-time the final stage of compilation can then be easily accomplished so that the code will run on that particular platform.NET. Visual Studio supports a rich set of design tools. the JIT compiler simply compiles each portion of code as it is called (just-in-time). It also supports the robust code-behind model. which separates the . which catches errors and offers suggestions as you type. Features of Dot Net Simple: Dot Net framework supports a very user friendly IDE Visual Studio which makes dot net very simple. Compilation of IL to platform-specific code by the CLR This two-stage compilation process is very important.NET. In other words. 4. by compiling to IL you obtain platform independence for . in much the same way as compiling to Java byte code gives Java Performance improvement: Instead of compiling the entire application in one go (which could lead to a slow start-up time). Platform independence: First.
NET can really excel in terms of complementing the security mechanisms provided by Windows because it can offer code-based security. although in the case of . whereas Windows only really offers role-based security.NET detects that the managed heap for a given process is becoming full and therefore needs tidying up. . code written in any other compliant language can use your classes.Common Type System: This data type problem is solved in . if you restrict your classes to exposing only CLS-compliant features.NET applications to use).NET. it calls the garbage collector. Common Language Specification: The Common Language Specification (CLS) works with the CTS to ensure language interoperability. First. Garbage collection: The . . Security: . The idea is that all dynamically requested memory is allocated on the heap (that is true for all languages. when . the CLR maintains its own managed heap for .Net API is very rich as compared to other languages. CLS works in two ways. The CTS defines the predefined data types that are available in IL. Rich API (Application Programmer’s Interface) / Namespaces: . it means that individual compilers do not have to be powerful enough to support the full features of . This is a program whose purpose is to clean up memory. so that all languages that target the .NET.NET through the use of the Common Type System (CTS). Second.NET must support. it provides a guarantee that. The CLS is a set of minimum standards that all compilers targeting .NET runtime relies on the garbage collector instead.NET Framework will produce compiled code that is ultimately based on these types.NET this should encourage the development of compilers for other programming languages that target .
Net. Introduction Web applications run on the Web Server. So due importance was given to the above two factors in the .NET. Object-Oriented: C# is based on object-oriented paradigm. Web applications are accessed through web clients i. objects) and a set of well-defined interfaces (public methods) to that data. Components are also available to allow access to the file system and to directories.Net components.NET provides efficient access to relational databases and variety of data sources. using a new technology ASP.Net Efficient Data Access: A set of . they should rarely fail. you are accessing some web application.e. Object-oriented programs are organized around data (i.Net programs are as robust as possible i. code in your page is compiled. Better support for Dynamic Web Pages: . web browsers like Internet Explorer or Netscape.Net languages like C#. and may be written in a any of the .net are: . Whenever you access some web site by specifying the URL (Universal Resource Locator). Introduction to Web Applications in Dot Net 1. J# or VB. The main components of a web application written in .e. With ASP.Robust : Most programs fail for one of the two reasons: (i) (ii) Memory Management Exceptional conditions at run time While designing the language one of the aim was to ensure that .Net.Net offers an integrated support for web pages.e. collectively known as ADO.
net programs.Net (aspx file) are also . which is then displayed by the client. If the URL corresponds to an HTML page the web server simply returns the HTML page to the client. The HTTP is a stateless protocol based on requests & responses. which run on the Server and then send the result/response to the client. Web browser manages the user interaction but leaves the rest to applications on the server side. The HTTP Protocol: The HTTP is an application – level protocol (generally implemented over TCP/IP Connection). then it is executed on the Server and the result/response is returned to the client. You access the web application by specifying the URL. ASP. 3. . which then displays it.The Requirements for Developing & Hosting Web Applications: The following are the most essential requirements for developing and hosting web applications: (ii) Server-side Runtime Support . Aspx pages can be thought of as a combination of HTML and C# or VB. A web application is nothing but a web-site. Web Client: In web client based architectures.net compatible language code. interacting with components in the middle-tier. net or any . 4.This includes support for network services and a runtime for executing the applications. If the URL corresponds to the aspx. the user interaction layer is separated from the traditional client layer. In this paradigm. and accessing databases. including the logic for driving the user interface. 2.Net (aspx files) HTML ASP. client application (such as your web browser) sends request to the server (such as the web server of an online store) to receive info (such as downloading a catalog) or to initiate specific processing on the server (such as placing an order).
Relationship services with the investors.NET. invoking and managing the life cycle of ASPX files (iii) Packaging Structure & Deployment Descriptor The .NET specification defines a packaging structure for web applications.3 Economic Personal Banking including personal finance. banking on an international arena. The specification also defines a deployment descriptor for each web application.NET provides the following to meet each of the above requirements: (i) ASPX Pages: These are the building blocks for developing web Applications in .NET applications are divided into multiple web pages. and follow a link out of your application to another part of your web site or another web server. Depository Services including dematerialized account openings and associated updates. 3. ASPX pages can be developed using any dot net compatible language. For building and running web applications.NET. the . banking on a priority basis.2. The deployment descriptor is an XML file that lets you customize the web application at deployment time ASP.NET runtime for providing all the facilities for writing web applications in .(iii) Deployment Support – Deployment is the process of installing the application on the server. . Deployment could also include customizing the application. The IIS is responsible for initializing. This division means that a user can often enter an ASP.NET application at several different points. facilities related to credit availability and services related to trade.NET Applications ASP. Transaction Banking includes management of cash. (ii) Web development Server for Hosting Web Applications: IIS is providing .
insurance and other investment services.1 Scope: Though there are many online systems available on internet but this can compete with them with some advancement in its functionality and can be used by any bank organization to maintain their customer’s account and online transaction process.2 Database design: . The basic functionalities of the system are: • • • • • • • • • • • Create Account Login Update Profile Password Recovery View Profile ATM and Bank finder Contact Form Amount Transaction EMI and Loan Calculator Delete account Logout 4. bill payment through electronic means. 4. transaction details.Internet Banking services comprising of account specifications. System Design 4. etc Latest All the News and updates related to related the bank to the the market head of (world/national) “About Us” information under Specifications and online availability of loans. performance of monetary transactions. debit and credit cards.
The first 5 steps are usually done on paper and finally the design is implemented. Normalization refines the data structure and data are group in simple way as .Database design is required to manage the large bodies of information. despite the system crashes due to attempts art unauthorized access. in addition to the database system must provide for the safety of information handled. The management of data involves both the definition of structure of the storage of information and provisions of mechanism for the manipulation of information. for developing an efficient data base . we will have to full fill certain condition such as: • • • • • • • Control Redundancy Ease of use Accuracy and integrity Avoiding inordinate delays Recovery from failure Privacy and security Performance There are 6 major steps in design process. • Identify the tables and relationship • Identify the data that is needed for each table and relationship • Resolve the relationship • Verify the design • Implement the design NORMALIZATION Normalization is a technique that is more applicable to record based data models. Each of the process can be carried out independently to arrive at normalized tables.
Functions have been provided in the software. Likewise the software is coded such that primary keys can’t be duplicated. Integrity problems are occurred due to hardware or software malfunctions such as power failure and disk crashes. . Side effect from the program development may also be the reason. DATA INTEGRITY Data integrity refers to the procedure that ensures correctness of the data entered in the database. which check data while being entered. we have to fulfill certain conditions such as : • Control redundancy • Ease of use • Data independence • Privacy and security • Performance For achieving the above criteria’s we have to make use of various features that are available with DBMS such as: • Enforcing integrity constraints to ensure data integrity and to reduce data inconsistency. For developing an efficient database. DATA CONSISTENCY Problem with data consistency occur when adding records without first checking for records with same key or deleting records without deleting other related records. So later changes can be bring about the least impact on database structure and eliminates data redundancy.possible.
Transaction. Password Recovery.• Recovery from failures using backup facility. .contact This table has been used in the contact page where user can submit the feedback and queries along with his name and email id. 2. register. DATABASE TABLES AND STORED PROCEDURES DATABASE TABLES 1. View Profile. bk_register This table has been included in many modules such as Login. Update.
loc This table has been used in the ATM and Bank finding Module where one can find the address of ATM or bank by providing the type and the state. .3.
or SPS) are actually stored in the database data dictionary. Stored procedures (sometimes called a proc. StoPro. StoredProc. sproc. Following are the stored procedures used in this system : • sps_contact • sps_forgot • Sps_Global • sps_loc • sps_register • sps_transac .* STORED PROCEDURES A stored procedure is a subroutine available to applications accessing a relational database system.
Eg. it takes about three working days Credit card customers With Internet banking. . Generally. you can shop online and the payment is also made conveniently through your account. Investing through Internet Banking Now investors with interlinked demat account and bank account can easily trade in the stock market and the amount will be automatically debited from their respective bank accounts and the shares will be credited in their demat account. the bank does not charge customers for online bill payment. customers can not only pay their credit card bills online but also get a loan on their cards. Once you login to your account. Sample code of sps_contact We can avail the following services through E-Banking: Bill payment service You can facilitate payment of electricity and telephone bills. If you lose your credit card. your phone is again back in action within few minutes. To pay your bills. Moreover. service providers and insurance companies. The transfer will take place in a day or so. all you need to do is complete a simple one-time registration for each biller. you need to mention the payees's account number. Shopping With a range of all kind of products. By just selecting your operator's name. Recharging your prepaid phone Now just top-up your prepaid mobile cards by logging in to Internet banking. credit card and insurance premium bills as each bank has tie-ups with various utility companies. his bank and the branch. mobile phone. across the country. You can also buy railway and air tickets through Internet banking. Fund transfer You can transfer any amount from one account to another of the same or any another bank. some banks even give you the facility to purchase mutual funds directly from the online banking system. Customers can send money anywhere in India. entering your mobile number and the amount for recharge. You can also set up standing instructions online to pay your recurring bills. you can report lost card online. whereas in a traditional method. automatically.
It is important that documents that contain confidential information are safeguarded. and as many times as you want to. If the fund transfer has to be made outstation. Customers are advised not to provide sensitive account-related information over unsecured e-mails or over the phone. "There are many advantages of online banking. Whereas with the help of online banking. you can check your transactions at any time of the day. there are no geographical barriers and the services can be offered at a very low cost. . Where in a traditional method. Also ensure that the logged in session is properly signed out. Security Precautions Customers should never share personal information like PIN numbers. the bank would demand outstation charges. it isn't bound by operational timings. It is convenient. Take simple precautions like changing the ATM PIN and online login and transaction passwords on a regular basis. where the bank does not have a branch. including employees of the bank. PIN or password mailers should not be stored. it will be absolutely free for you. passwords etc with anyone. you get quarterly statements from the bank.Advantage Of Internet Banking As per the Internet and Mobile Association of India's report on online banking 2006. the PIN and/or passwords should be changed immediately and memorised before destroying the mailers." Through Internet banking.
4. 3. ATM Cards: The card contains a PIN (Personal Identification Number) which is selected by the customer or conveyed to the customer and enables him to withdraw cash up to the transaction limit for the day. he can approach the bank to get his card validated for a further specified amount. The specified amount is utilized by the customer. is a prepaid card with some stored value. Debit Cards: A Debit Card. etc. the Internet Banking house gets money transferred to its account from the bank of the buyer. He can also deposit cash or cheque.PLASTIC CARDS AS MEDIA FOR PAYMENT:There are four types of plastic cards being used as media for making payments. Smart Card 4. jewellery. The buyers account is debited with the exact amount of purchases. The credit card enables the cardholders to: Purchase any item like clothes. petrol bills etc. Pay bills for dining in a restaurant or boarding and lodging in hotel etc. These are: 1. Role of customer when using e-banking . Smart Cards: Smart Cards have a built-in microcomputer chip. Credit Cards: The Credit Card is a post paid card. on the other hand. Such cards are used for paying small amounts like telephone calls. ATM Card 1. For example. Debit Card 3. Every time a person uses this card. which can be used for storing and processing information. Credit Card 2. railway/air tickets. 2. a person can have a smart card from a bank with the specified amount stored electronically on it.
. • • Make sure no one can see the account login name or password you are entering when you log on to INGVYSYABANK. it is mandatory to change both passwords login and transaction – which would have been mailed to you by the bank. • Never present your INGVYSYABANK..COM password). Do not write your INGVYSYABANK. Kindly check with your branch that this address is updated.COM login name and password to anyone (no representative of ING VYSYA BANK will ever ask you for your INGVYSYABANK. • Keep all documents that include your account information in a secure location. • Do not leave your login name and password such that someone sitting at your computer could see them.COM • • • Logout of INGVYSYABANK. .COM login name or password anywhere. During the first login attempt. The Bank will then issue a new password and send it to your mailing address as per our records.COM before moving on to other Websites. you will have written to us using the "Email Us" option. • When you login you can view the date and time of your last log in. Before leaving the PC please "close" the browser.• You can access Internet Banking only by using your User ID and Password. • Notify ING VYSYA Bank immediately if you notice any unusual account activity. If you forget your password.
the user of the E-banking is increasing every year. .% 2003 9 2004 12 2005 15 2006 20 2007 25 2008 32 2009 40 2010 50 Finding From 2003-2010 .Features offered by ING Vysya Bank for internet banking • • • • • • • • • Balance enquiry and statement Transfer fund online Card to card fund transfer Use debit card online Prepaid mobile recharge Subscribe for mobile banking Lock / activate debit cards /ATM Request a cheque book Stop payment USE OF E-BANKING IN INDIA FROM LAST FEW YEARS Year Incr.
CHAPTER-4 DATA ANALYSIS .
Data analysis 1) Users of E-banking Yes No 65% 35% Currently 65 % of the bank customers availing the facility of NET BANKING .
of user of the banks SBI ICICI HDFC ING Vysya Other Banks 30% 20% 10% 5% 35% .2) No.
. i.3) Preference for online bill payment services Yes No 60% 40% Majority of the customers are now opt online bill payment.e. 60% of the bank customers are now using online bill payment.
. 70% of the customers are now using online shopping that saves the precious time of the customers.4) Preference for online shopping Yes No 70% 30% Similarly.
35% .e.5) Preference for online fund transfer Yes No 35% 65% Only few customers are using the online fund transfer facility i.
6) Satisfied Customers Yes No 65% 35% Most of the customer are satisfied with the E-Banking as they save their time and have found full security for their transaction online. .
4. shopping etc. cheque & e-banking respectively. Different banks charge different rates for online service. The services that are mostly used by maximum customers are transactions.Findings 1. . In these services the ING VYSYA bank is top in service of NET BANKING 3. bill payment. In the users ratio of internet banking 65% of customers are using this service. The mode of transaction that a customer used more rottenly is through cash. online trading. 2. 5.
Encourage customers that E-banking is totally safe if you take necessary precautions like protect your password from others. Demonstration of E-Banking should be provided to the existing customers to promote NET BANKING 2.Suggestions 1. 3. Provide discounts on shopping through NET BANKING .
Conclusion The basic objective of my research was to analyze the awareness among customers for internet banking in INDIA. research types and techniques. It gives direction to research tools. Although the findings reveal that people know about the services but still many people are unaware and many of them are non – users so the bank should by promotion try to aware the customers about the benefits of NET BANKING Banks should look forward to have some tie – ups with other financial institutions to increase the service base. .
com) and other websites like : www.com www.com www.economictimes.com www.google.worldjute.com .wikipedia.ingvysyabank.Bibliography Collection of information for the research is taken from the ING VYSYA Bank website (www.
Tick which bank you preferred… a. PNB f. No 3. Yes b.Questionnaire:1. Name of the customer:- 2. ICICI b. Do you like E-banking a. ING VYSYA g. HDFC e. SBI c. Axis d.ANNEXURE A. Any Other .
A and B e. a. They provide security c.4. Online shopping d. poor b. good . 5. Transfer fund online c. A and C g. Why this bank a. Service is good b. Online Bill Payments b. B and C f. none 6. Which type of service mostly you use? a. Cheaper service fees. All h. Services of the bank are….
Are you satisfied with the using of E-banking? a. Very good 7. No . Yes b.c.
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