You are on page 1of 1

SUN

SUPPORT & ESCALATION PROCESS ELITE PASS CODE 20094

877 786-0101

PROCEDURE TO REQUEST A SERVICE IN THE US

Customer Name: SUNGARD Contract Number: (SUN)NK20179618 (STK)NK20267791 Contact Name and Number System Serial Number (if available) Problem description and actions taken

ESCALATION
1

MATRIX

Please remember however, that in order to obtain the most timely response to your service request, you should always first open a case with the Customer Care Center .

US Sun Team
Name
Kurt Kaiser Dennis Weiss Gary Geddes Bob Parsons Fred Hunter Tom Haight

Function
Services Account Manager (SAM) CDE (Client Delivery Executive) SSR ( Services Sales Rep. SUN) Senior Account Executive Storage Practice Account Executive Architect

Phone
(609)288-7998 (973)900-1818 (732)302-3859 (215)439-2830 (610-246-4300 (973)223-6249

E-Mail
Kurt.Kaiser@Sun.com Dennis.Weiss@ Sun.Com Gary.Geddes@Sun.Com Bob.Parsons@Sun.com Fred.Hunter@Sun.com Tom.Haight@sun.com

Region
All All All All All All