KPI Queue - Daily From 16/09/2013 To 20/09/2013 View 4

Object
VQ_Panalera

Group
Averages
Ratios
Current Agents
Agent Ratios
Agent Times
Total Calls

Total Time

Statistic
ASA
Call Abandoned Ratio
Current Not Ready
Current not Ready Ratio
Average Ready Ratio
Total LogIn Time
Total Ready Time
Total_Entered
Total_Answered
Total_Abandoned
Total_Distributed
Total_Cleared
Total_Time_to_Answer

16/09/2013 17/09/2013 18/09/2013 19/09/2013 20/09/2013
00:00:00
00:00:14
00:00:06
00:00:00
00:00:00
00:00:00
00:00:00
00:00:08
00:00:00
00:00:00
0
0
0
0
0
0
0
0
0
0
00:00:00
00:00:00
00:00:00
00:00:00
00:00:00
00:00:00
00:00:00
00:00:00
00:00:00
00:00:00
00:00:00
00:00:00
00:00:00
00:00:00
00:00:00
5
6
13
4
4
5
6
12
4
4
0
0
1
0
0
5
6
12
4
4
0
0
0
0
0
00:00:01
00:01:22
00:01:17
00:00:00
00:00:02

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