IT Disaster Recovery and Business Continuity Service Level

AAAA Availability Planned Downtime Advanced Notice Unscheduled Downtime Recovery Time Objective RTO for External Disaster Recovery Point Objective Continuous < 4 Hrs/Mo or or 24 Hrs/Yr 2 weeks < 1 hour/year AAA High < 8 Hrs/Mo or 48 Hrs/Yr 7-10 calendar days <10 hours/year AA General < 12 Hrs/Mo or 80 Hrs/Yr 24 – 48 hours < 100 hours/year A Limited Intermittent throughout the year None < 150 hours/year

<1 hour

<8 hours

<24 hours

Next business day

24 hours or less

48 hours or less

3 days or less

Weeks

No data loss

No data loss

< 15 minutes

No data guarantee

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