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CRM 100 Success Secrets: 100 Most Asked Questions on Customer Relationship Management Software, Solutions, Systems, Applications and Services

CRM 100 Success Secrets: 100 Most Asked Questions on Customer Relationship Management Software, Solutions, Systems, Applications and Services

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Published by Emereo Publishing

Addresses the top 100 consultancy and education forum questions, with tips and success factors to evaluate, implement and harness CRM Customer Relationship Management Software, Solutions, Systems, Applications and Services. There has never been a book like this. CRM 100 Success Secrets is not about the long-winded ins and outs of Customer Relationship Management. Instead, it answers the top 100 contemporary questions that we are asked and come across daily in professional forums, consultancy and education programs. The author uncovers the questions that matter, with straightforward, highly accessible tips that have never before been offered in print. This book is not about exhaustive best practice and standards details. Instead, it addresses the key strategic points you want to know to be successful in CRM. Table of Contents includes: CRM Software Example - The Act! CRM Product What is the Best CRM for You? Getting Optimal Use Out of Your Preferred CRM Application How to Choose Between Competing CRM Applications Analyzing the Intense Competition among CRM Companies Today Using CRM Comparison Results to Make Better CRM Products Certain Things Any Credible CRM Consultant Should Know What Results a CRM Consulting Session Should Produce for Your Organization The Value of a CRM Database in Proper Customer Relationship Management The Right Way to Approach CRM Implementation What CRM Integration Means In Real Life Terms CRM Supporting Management Plans and Objectives How to Make CRM Marketing an Effective Process The Growing Pains behind Developing a Great CRM Product CRM Solution: A Great Help in Business Productivity Reasons Why You Need CRM Solutions for Your Company Reasons Why it is Important to Have a CRM System Customer Appreciation: The Best Way to Maintain Loyalty from Clients Adopting a Truly Customer Centric Worldview How to Handle Customer Complaints How to Manage Countrywide Customer Relationship Management The Importance of Getting Customer Database Ways to Get Customer Feedback Getting Customer Focus via a Customer Centric Worldview Factors That Affect Customer Loyalty The Potential Value of Knowing Your Customer Profile Customer Relationship Management (CRM) for Beginners in the World of Sales The Value of a Customer Report Card A Brief Description of the American Customer Satisfaction Index How to Interpret Customer Satisfaction Surveys Correctly Customer Service Quotes to Inspire Your Sales Team With Should I Use Free CRM Software or the For-Pay Ones Instead? Great Customer Service Determines Corporate Survival Competition Heats Up in Hosted CRM Solutions Industry Know Your Customer to Avoid Legal Hassles Know Your Customer via Microsoft Dynamics CRM On Demand CRM Means Hosted CRM Solution Selecting the Correct Sage CRM for Your CRM Needs Siebel CRM: A Look Back on Siebel Inc.’s Roots The Value of CRM on Small Businesses SugarCRM: A World Leader in CRM Solutions Web Based CRM Software - Its Advantages over Traditional CRM Solutions Web Based CRM Strengthening Customer Relationships Anytime and Anywhere Web Based CRM: Is Your Business Ready for It? What is the True Essence of Customer Service? What it Takes to Have a Bad Customer Service Providing the Best Customer Service Where Have all the Call Center Jobs Gone? Call Center Jobs Scope and Qualifications The Need for Call Center Management Call Center Outsourcing is Cost Saving The Use of Call Center Software What Training Does for Call Center Basics of Customer Relationship Management (CRM) CRM 3.0 Made Easier Learn from CRM Reviews The Advent of CRMs Choosing the Right CRM Software The Right Strategy in Implementing CRM CRM Support as a Virtual Agent CRM Systems Evolve ... and more. 9780980485219 Paperback 9781742440453 ePub

Addresses the top 100 consultancy and education forum questions, with tips and success factors to evaluate, implement and harness CRM Customer Relationship Management Software, Solutions, Systems, Applications and Services. There has never been a book like this. CRM 100 Success Secrets is not about the long-winded ins and outs of Customer Relationship Management. Instead, it answers the top 100 contemporary questions that we are asked and come across daily in professional forums, consultancy and education programs. The author uncovers the questions that matter, with straightforward, highly accessible tips that have never before been offered in print. This book is not about exhaustive best practice and standards details. Instead, it addresses the key strategic points you want to know to be successful in CRM. Table of Contents includes: CRM Software Example - The Act! CRM Product What is the Best CRM for You? Getting Optimal Use Out of Your Preferred CRM Application How to Choose Between Competing CRM Applications Analyzing the Intense Competition among CRM Companies Today Using CRM Comparison Results to Make Better CRM Products Certain Things Any Credible CRM Consultant Should Know What Results a CRM Consulting Session Should Produce for Your Organization The Value of a CRM Database in Proper Customer Relationship Management The Right Way to Approach CRM Implementation What CRM Integration Means In Real Life Terms CRM Supporting Management Plans and Objectives How to Make CRM Marketing an Effective Process The Growing Pains behind Developing a Great CRM Product CRM Solution: A Great Help in Business Productivity Reasons Why You Need CRM Solutions for Your Company Reasons Why it is Important to Have a CRM System Customer Appreciation: The Best Way to Maintain Loyalty from Clients Adopting a Truly Customer Centric Worldview How to Handle Customer Complaints How to Manage Countrywide Customer Relationship Management The Importance of Getting Customer Database Ways to Get Customer Feedback Getting Customer Focus via a Customer Centric Worldview Factors That Affect Customer Loyalty The Potential Value of Knowing Your Customer Profile Customer Relationship Management (CRM) for Beginners in the World of Sales The Value of a Customer Report Card A Brief Description of the American Customer Satisfaction Index How to Interpret Customer Satisfaction Surveys Correctly Customer Service Quotes to Inspire Your Sales Team With Should I Use Free CRM Software or the For-Pay Ones Instead? Great Customer Service Determines Corporate Survival Competition Heats Up in Hosted CRM Solutions Industry Know Your Customer to Avoid Legal Hassles Know Your Customer via Microsoft Dynamics CRM On Demand CRM Means Hosted CRM Solution Selecting the Correct Sage CRM for Your CRM Needs Siebel CRM: A Look Back on Siebel Inc.’s Roots The Value of CRM on Small Businesses SugarCRM: A World Leader in CRM Solutions Web Based CRM Software - Its Advantages over Traditional CRM Solutions Web Based CRM Strengthening Customer Relationships Anytime and Anywhere Web Based CRM: Is Your Business Ready for It? What is the True Essence of Customer Service? What it Takes to Have a Bad Customer Service Providing the Best Customer Service Where Have all the Call Center Jobs Gone? Call Center Jobs Scope and Qualifications The Need for Call Center Management Call Center Outsourcing is Cost Saving The Use of Call Center Software What Training Does for Call Center Basics of Customer Relationship Management (CRM) CRM 3.0 Made Easier Learn from CRM Reviews The Advent of CRMs Choosing the Right CRM Software The Right Strategy in Implementing CRM CRM Support as a Virtual Agent CRM Systems Evolve ... and more. 9780980485219 Paperback 9781742440453 ePub

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Publish date: Jul 2009
Added to Scribd: Jul 02, 2009
Copyright:Traditional Copyright: All rights reservedISBN:9781742440453
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