Communication Skills

By Nikhil Joshi Lecturer in ‘Language & Communication Skills’ IT Dept.-GCET E-mail: nikhiljoshi@gcet.ac.in Blog: www.gcet-languageclub.blogspot.com

• Sender-Encoding-Mediums-DecodingReceiver-Feedback . derived from a Latin term ‘communicare’. • Two way process • The term ‘communication’.Introduction • The exchange of information. ideas and knowledge between sender and receiver through an accepted code of symbols.

Process of Communication encode Sender Medium decode Receiver Feedback .

misspelling. faulty grammar.Noise in Communication • • • • Physical Noise (channel) Psychological Noise Reasons: Faulty background. illegible handwriting • Ambiguous sentence structure. incorrect pronunciation or punctuation . surrounding noise. high volume.

.General & Technical Communication • General: • Contains a general message • Informal in style and approach • No set pattern • Mostly oral • Not always for a specific audience • No use of technical terms or graphics • Technical: • Contains a technical message • Mostly formal in style and approach • Follows a set pattern • Both oral and written • Always for a specific audience • Frequently involves jargons. graphics etc.

• I only eat rice. • E.: I eat rice only.g. and make it meaningless. • By changing the word order in a sentence.Meaning in Communication • Language employs a combination of words to communicate ideas in a meaningful way. you can change it’s meaning. .

foolish .Characteristics of Language • 1-Artificial: • It’s a man made system.g. • E. ‘nice’-means good • It’s Latin root ‘nescire’ means to be ignorant • And in 13th century it meant stupid. • Man modifies meanings of words as per the need.

Characteristics of Language • 2-Resticted: • When we think and translate our thoughts into language. some meaning is lost in process. • E.-my school .g.

table • 4-Arbitrary: • No direct relationship between word and the object it represents.g.-table can be called anythinng .-dress.g. • E. • E.Characteristics of Language • 3-Abstract: • It represents a generalized idea.

virus. . edutainment 6-Repititive: It improves or reduces effectiveness of communication. • All of you meet together to see me in the afternoon at 3 p.g.Characteristics of Language • • • • • 5-Creative: Generates many words in many meanings.g.-A couple of girls are riding their bicycles. E. • E.m.-mouse.

• Generates any number of additional parts in a sentence.Characteristics of Language • 7-Recursive: • No limit of any potential length of a sentence. • He borrowed a pen from me…which was not mine….and was given to me by someone .

Levels of Communication • • • • Extra personal Intra personal Inter personal Organizational (-internal operationalexternal operational-personal) • Mass (large reach-impersonal-presence of a gatekeeper) .

Flow of Communication • • • • Downward Upward Lateral or Horizontal Diagonal or Cross-wise .

Communication Networks • • • • • • Formal Network: Chain network Y.network Wheel network Circle network All channel network .

Communication Networks • • • • • Informal Network: Single strand Gossip Probability Cluster .

Technical Communication • • • • • • • • • • • • • Oral Forms Face-to-face communication Telephone Talk Meetings Seminars Conferences Dictation Instructions Presentations Group discussions Interviews (employment/press) Video conferences Voice conferences • • • • • • • • • • • • • • • Written Forms Memos Letters E-mails Faxes Notices Circulars Newsletters Reports Proposals Research papers Bulletins Brochures Manuals In-house journals .

• Will will find a way….Conclusion • Your communication skills can make a difference between being hired and fired. • Practice makes a man perfect… ***** .

in • nikhileshjoshi@yahoo.Thank you… • nIKHIL jOSHI • e-mail: • nikhiljoshi@gcet.in • My Websites: • www.gcet-languageclub.com/nikhiljoshi/saregama • www.com • www.geocities.blogspot.co.com .ac.nikhiljoshi2007.blogspot.

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