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Next generation MPS - form Big Paper to Big Data

Next generation MPS - form Big Paper to Big Data

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Published by: quocirca on Sep 28, 2013
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Next generation MPS: From Big Paper to Big Data

Louella Fernandes, Associate Director, Print Services and Solutions

Quocirca Comment
Paper-based information is not often thought about in today’s Big Data picture, which tends to focus on the proliferation of unstructured data from sources such as blogs, social media and video that is growing at exponential rates compared to traditional enterprise data. Yet paper documents are an important part of corporate business operations, often containing valuable information that must be captured, stored, organised and analysed. Despite all the talk of the paperless office, organisations today still rely heavily on paper documents. Every day businesses receive and print thousands of paper documents, mail, email and faxes that need to be captured and transformed for entry into business processes. Whilst some businesses have transitioned to electronic forms and transactions, many missioncritical business processes – such as billing, claims-processing and accounts-payable are paper based. This reliance on paper is costly and inefficient and paper documents can be a huge liability. As organisations try to reduce costs, improve process efficiency and establish compliance with various government Act), legislation and industry regulations (e.g. PCI-DSS, SOX, HIPAA, Data Protection digitising paper documents through document capture is an important first However, the challenge of document capture and processing can be daunting for many businesses, requiring specialist skills and resources. Despite the clear benefits of integrating all types of information eliminating into paper business from processes these and processes, When captured at the point of origination, paper documents can be directly integrated The full into business-critical processes. capture step in business process automation. Document capture solutions are designed to remove the bottleneck paper creates at the onset of many business processes today.

process includes scanning, data extraction from scanned images, document classification and sharing of content across electronic content management (ECM) systems. Documents become more accessible and easier to find, distribute and track. This increases productivity and streamlines processes, while supporting record retention, document security, and privacy requirements. Consequently, paper documents become part of the wider big data picture, enabling organisations to extract value from information to support faster decision making, for instance through business intelligence or big data analytics.

employee attitudes and existing departmental systems can make it difficult to know where to

Next generation MPS: From Big Paper to Big Data

http://www.quocirca.com

© 2013 Quocirca Ltd

start.

Most

organisations to

are

resource Whilst Big Data and MPS may not have their core immediately obvious connections, many MPS engagements are advancing beyond the realm of device consolidation improvement. becomes to encompass By better business the with based process accelerating integrated

constrained today, so many turn to outsourcing providers, business. The benefits of using an outsourced service include business efficiency. improved costs, customer service, and reduced greater compliance in order focus on

transition to digital workflows, paper information

Outsourced services allow for easy

enterprise data enabling organisations to extract business value from all data – both paper and digital.

scalability and can minimise infrastructure costs and disruption. One area where such business process automation is becoming more prevalent is in the managed print services (MPS) market. MPS is a proven approach to reducing printing costs by optimisation complex printer fleets, and deploying tools and technologies to minimise wasteful printing. As businesses move to next generation MPS engagements and are looking for further cost and efficiency improvements, many are working with their MPS providers to digitise paper workflows. With many organisations having already invested in Multifunction Printers (MFPs), working with MPS providers enables them to leverage these devices as sophisticated document capture and processing hubs. Although many MPS providers are now

Read Quocirca's MPS 2013 Report at http://www.quocirca.com/reports/835/managedprint-services-landscape-2013
This article first appeared http://www.copmputerweekly.com on

competing in the wider and highly competitive BPO market, providers such as HP, Lexmark, Ricoh and Xerox have mature industry-specific services to automate manual processes such as electronic With (BPS) the are invoicing, core MPS mortgage services to application becoming processing and health records management. commoditised, such business process services becoming key differentiation amongst leading players in the MPS market.

Next generation MPS: From Big Paper to Big Data

http://www.quocirca.com

© 2013 Quocirca Ltd

About Quocirca
Quocirca is a primary research and analysis company specialising in the business impact of information technology and communications (ITC). With world-wide, native language reach, Quocirca provides in-depth insights into the views of buyers and influencers in large, mid-sized and small organisations. Its analyst team is made up of realworld practitioners with first-hand experience of ITC delivery who continuously research and track the industry and its real usage in the markets. Through researching perceptions, Quocirca uncovers the real hurdles to technology adoption – the personal and political aspects of an organisation’s environment and the pressures of the need for demonstrable business value in any implementation. This capability to uncover and report back on the end-user perceptions in the market enables Quocirca to advise on the realities of technology adoption, not the promises. Quocirca research is always pragmatic, business orientated and conducted in the context of the bigger picture. ITC has the ability to transform businesses and the processes that drive them, but often fails to do so. Quocirca’s mission is to help organisations improve their success rate in process enablement through better levels of understanding and the adoption of the correct technologies at the correct time. Quocirca has a pro-active primary research programme, regularly surveying users, purchasers and resellers of ITC products and services on emerging, evolving and maturing technologies. Over time, Quocirca has built a picture of long term investment trends, providing invaluable information for the whole of the ITC community. Quocirca works with global and local providers of ITC products and services to help them deliver on the promise that ITC holds for business. Quocirca’s clients include Oracle, IBM, CA, O2, T-Mobile, HP, Xerox, Ricoh and Symantec, along with other large and medium sized vendors, service providers and more specialist firms.

Full access to all of Quocirca’s public output (reports, articles, presentations, blogs and videos) can be made at http://www.quocirca.com

Next generation MPS: From Big Paper to Big Data

http://www.quocirca.com

© 2013 Quocirca Ltd

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