P. 1
Titan Telecom: Details

Titan Telecom: Details

|Views: 700|Likes:
Published by Tariq Hayat
Titan Telecom: Details
Titan Telecom: Details

More info:

Published by: Tariq Hayat on Jul 09, 2009
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as DOC, PDF, TXT or read online from Scribd
See more
See less

06/03/2010

pdf

text

original

Titan Telecom N/A, Nation Wide, Cheshire M22 4ZG p: 0844 257 0844 f: 0844 257 0845 http://www

.titantelecom.uk.com Titan Telecom Titan Telecom provides telecom services to businesses throughout the UK. It guarantees that its telecom prices are the lowest available and offers a 30 day no obligation trial for its services. Using the BT Openreach network, Titan Telecom sells its services solely through carefully selected third party introducers and is at the cutting edge of the telecoms industry, being the first telecommunications company to have all users managed via the BT Openreach Wholesale Line Rental 3 (WLR3) platform.

Call Options
For even lower costs, why not tailor our call plans to suit your business needs? Combine as many - or as few - of the four plans below

as you like. Each option costs £5 per line (or channel) per month*.

UK landline, anytime
Free calls to all numbers beginning 01 and 02.

Anytime, day or night.

Ideal for: Customers who make lots of short duration calls or with predictable expenditure.

Mobile caller
20% off all Titan's per minute call rates. Ideal for: Customers who make a lot of calls to mobiles or divert calls to their mobile.

International cost saver
Top 20 International destinations are charged at 3p per call. All other calls to international destinations: 50% off the call rate for Titan's Standard Tariff. Ideal for: Businesses with international customers or suppliers.

All calls discount
10% discount applied to total call expenditure for the month. Ideal for: Anyone who spends more than £50 per month on calls. Customers that make a lot of calls to more expensive destinations.

By tailoring your call options in conjunction with our standard tariff, you can maximise your savings. Choose any combination of the call plans for any of your lines. Consider different combination for different lines to really enhance your choice. * Charged monthly in advance, minimum period 1 month and non-refundable Call Prices: Titan {Tariffs}
1.

Our line rental price is 33% cheaper than what the customer currently pays BT Retail. Our local calls are just 1p per minute, the lowest in the market, and 78% cheaper than BT Retail and are capped at just 9p for a call lasting up to 1 hour. If the call exceeds 1 hour we will charge for the part that exceeds 60 minutes only. National calls are charged at the same rate of just 1p per minute, which is 89% cheaper than BT Retail standard rates. Mobile calls are charged at the same flat rate of just 9p per minute to the 4 main networks (T-Mobile, O2, Orange and Vodafone). This is a saving of up to 23% against BT Retail. Further, we cap all calls to mobiles at just 29p for calls lasting up to 1 hour. Our normal charges apply to any part of a call that exceeds the 60minute cap.

2.

3.

4.

New customers often find our prices a very pleasant surprise. Small wonder, when you can save up to an incredible 89% against BT’s charges. Here’s how our key prices1 compare. UK Calls Charge Type BT4 Titan Saving % Saving Line Rental3 (per month) £14.87 £9.99 £4.88 33% Local Calls 4.5p 1p 3.5p 78% National Calls 9p 1p 8p 89% Calls to Mobiles (excl. 3) 11.7p 9p 2.7p 23% Calls to 03 Mobile 16.7p 12.9p 3.8p 23% International Calls Destination BT4 Titan Saving % Saving International Top 202 40p 3p 37p 93% Hong Kong 60p 3p 57p 95% Ireland 25p 3p 22p 88% Spain 35p 3p 32p 91% USA 30p 3p 27p 90% All other international destinations are charged at 50% off BT rates. As well as benefiting from exceptional rates, our customers benefit from:

Capped calls - The first hour of most calls will not cost above the capped rate

Tailored call options - For even lower costs, why not tailor our call plans to suit your business needs? Price guarantee - If you spot lower prices elsewhere, let us know and we'll match them. Guaranteed.

1. Prices quoted are pence per minute unless otherwise stated. 2. International top 20 destinations are Ireland, USA, France, Spain, Canada, Australia, Germany, Italy, Netherlands, New Zealand, Belgium, Portugal, Switzerland, Sweden, Poland, Turkey, Denmark, Hong Kong, Austria and Norway. Excludes calls to mobiles, except USA. BT average price is 40p. 3. Prices based on BT Standard Business rates, correct as published 1st January 2009. 4. Titan calls are billed per minute and a connection charge of 2p applies to UK numbers starting 01, 02 and 03, 6p to mobiles and 3p to all other calls. 5. All prices exclude VAT.

Capped Calls As if our low call rates are not low enough, we have capped the charges for most calls. The

first hour of any call will not cost above the capped rate1. Capped Calls2 BT Titan Saving %Saving Local Calls £1.40 9p £1.31 94% National Calls £2.75 9p £2.66 97% Calls to Mobiles (excl. 3) £3.56 29p £3.27 92% International Top 20 £12.05 19p £11.86 98% As well are benefiting from capped calls, our customers benefit from:
1.

2.

3.

Exceptional Rates - Save up to an incredible 89% against BT's charges. Tailored call options - For even lower costs, why not tailor our call plans to suit your business needs? Price guarantee - If you spot lower prices elsewhere, let us know and we'll match them. Guaranteed.

Price Guarantee Titan Telecom guarantees to give you the lowest prices for your telecom service. Our customers benefit from:
• • •

Lowest cost - guaranteed Most calls capped at low rates Business line rental at only £9.99

• •

Flexible, simple call options to maximise savings No obligation trial - we are confident you will be impressed

Save 33% on line rental and 60% on calls We appreciate the vast number of different prices from telecom companies can be difficult to compare, so we have compared them for you. A typical small business may spend a total of £500 per year on BT’s standard tariff across all the different types of prices. We calculated what such a small business customer would spend with Titan Telecom, and compared the two:

Saving 33% on line rental and 60% on calls % BT Titan % Saving Spend Cost Cost Saving TOTAL 100% £500 £255 £245 49% Line Rental 40% £200 £134 £66 33% Local & 25% £125 £21 £104 83% National Calls Mobile Calls 25% £125 £96 £29 23% International 5% £25 £2 £23 92% Calls

Saving 33% on line rental and 60% on calls % BT Titan % Saving Spend Cost Cost Saving Capped Calls 5% £25 £2 £23 92% As you can, you could make an overall saving of 49%! If your call spend is higher or you make a high proportion of calls to local, national or international destinations, or longer duration calls to our capped destinations, your savings could be significantly higher still! Why not take a look at our call rates and take advantage of our no obligation trial.

New customers Invoices

How will I be billed? Titan Telecom will invoice you monthly, which allows you to budget more easily and spread the cost more evenly over the whole year. Line rental and network features are billed one month in advance (BT Retail normally bills three months in advance) and calls are billed one month in arrears.

Payments

How can I pay my invoice? Payment is made by Direct Debit. You can pay by Debit/Credit Card or cheque; however, if invoices are not paid by Direct Debit 14 days after the invoice date, then we will charge you £10.00 per invoice to cover our additional administration costs.

Switching to Titan Telecom

What will change? Your bills will be sent by Titan Telecom and will reduce in cost. You should contact Titan Telecom for all customer care issues. Your line will continue to be maintained by BT Openreach and you will keep the same number and line. There is no downtime; and no engineering work is required during the transfer.

Is there a charge for changing to Titan Telecom? We do not charge for switching your supply to Titan Telecom. (Please note, if you require a change of technology at the same time as transferring, we may charge you for the work carried out).

Can I keep my existing telephone number? Yes, if your existing number is supplied by the BT Openreach Network (Non Cable/KCom), Titan Telecom can also supply that number to you. The advantage of this is that we can offer you excellent

savings, whilst you keep your existing telephone numbers. We can also port most cable numbers to our network, but installation charges would apply.

I am in a contract, can Titan Telecom help? That will depend on the type of contract you have entered into. Most of the contracts we come across can be terminated with 28 days notice. Your existing supplier will provide a final bill and you must then come to a satisfactory arrangement with your previous supplier to settle any debt. We will inform you of your start date with Titan Telecom. If you pay your existing supplier by Direct Debit, don't forget to contact your bank to stop your Direct Debit payments.

I work from home, can you switch me over? Yes – businesses that operate from a home can also benefit from our fantastic low charges.

Line Transfer

Will there be any loss of telephone service during the transfer? No, your telephone service will change over without any interruption; all you will notice is a reduction in your telephone bill. All transfers are made on a "like for like" basis, so you can expect to keep exactly the same services you currently have.

Can Titan Telecom transfer my line if I have a digital or ISDN line? Yes.

What if I have a switchboard or PBX System or a Versatility System? If you have a switchboard or PBX System or a Versatility System, Titan Telecom can transfer the line rental and calls, however the maintenance of your PBX or Versatility System will remain with the company you currently have a maintenance contract with.

Call Costs

What does call capping mean? Call capping gives great reductions in phone call costs. The first hour of any call will not cost above the capped rate. Calls lasting longer than 60 minutes will be charged at the applicable rate after the 60 minutes have elapsed. Local and National Calls (01, 02 and 03 numbers) are capped at 9p. o Calls to Mobiles (excluding 3 mobile) are capped at 29p. o International Top 20 are capped at 19p. Does Titan Telecom charge connection fees?
o

A connection charge of 2p applies to UK numbers starting 01, 02 and 03, 6p to mobiles and 3p to all other calls.

How are Titan Telecom calls billed? Titan Telecom calls are billed per minute.

Other Services

Do Titan offer a broadband service? Yes, you will be able to find out all the information on our broadband page.

Can I tailor my Titan Telecom call plan to suit my business needs? Yes, you can combine as many, or as few, of the four plans below as you like. Each option costs £5 per line (or channel) per month. You can view the different call options on Calls Options.

Can Titan Telecom provide new lines? Yes, Titan Telecom can arrange for new lines to be installed. Please contact our Customer Service Team on 0844 257 0844 for confirmation of the new line installation charges which will apply.

Are services such as Call Waiting available with Titan Telecom?

Yes, many network features are available, with 10% off BT Standard Business Rates for exactly the same features. For more information on the services offered by Titan Telecom call our Customer Service Team on 0844 257 0844.

Call Options For even lower costs, why not tailor our call plans to suit your business needs? Combine as many - or as few - of the four plans below as you like. Each option costs £5 per line (or channel) per month*. UK landline, anytime

Free calls to all numbers beginning 01 and 02. Anytime, day or night. Ideal for: Customers who make lots of short duration calls or with predictable expenditure. Mobile caller 20% off all Titan's per minute call rates. Ideal for: Customers who make a lot of calls to mobiles or divert calls to their mobile. International cost saver Top 20 International destinations are charged at 5p per call. All other calls to international destinations: 50% off the call rate for Titan's Standard Tariff. Ideal for: Businesses with international customers or suppliers. All calls discount 10% discount applied to total call expenditure for the month. Ideal for: Anyone who spends more than £50 per month on calls. Customers that make a lot of calls to more expensive destinations. By tailoring your call options in conjunction with our standard tariff, you can maximise your savings. Choose any combination of the call plans for any of your lines. Consider different combination for different lines to really enhance your choice.

* Charged monthly in advance, minimum period 1 month and non-refundable

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->