Narrative Report

INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC
Alimannao Hills, Peñablanca, Cagayan
TABLE OF CONTENTS
I. CHAPTER I
A. Table of Contents
B. Acknowledgement
C. Dedication
D. Introduction
E. Objective of the Training
II. CHAPTER II
F. Title Page ( National Practicum )
G. Company Profile
1. History
2. Mission
3. Vision
4. Corporate Values
5. Programs
6. Services
7. Office Location/Map
8. Organizational Chart
H. Policies and Procedures
1. Code of Offenses
2. Offenses and Corresponding Penalties
I. Discussions of Findings
1. e-MEDICard
2. Online Consultation
3. Search for Accredited Health Providers
4. Online Membership
J. Analysis
K. Recommendation
L. Work Experience
M. Conclusion
Bachelor of Science in Information Technology

N. Documentations
III. CHAPTER III
O. Title Page (Local Practicum)
P. Company Profile
1. Mission
2. Vision
3. Coverage
4. Benefits & Services
5. Service Privileges
6. Organization
7. Office Location/Map
Q. Policies and Procedures
R. Discussions of Findings
1. Loans
2. Claims and Benefits
3. Life Insurance
4. Retirement
5. Separation
6. Disability Benefits
7. Unemployment
8. Funeral Benefit
9. Survivorship
10. Eligibility and Benefit
S. Analysis
T. Work Experiences
U. Recommendation
V. Conclusion
CHAPTER I
ACKNOWLEDGEMENT

My success couldn’t turn into reality without this following person

who with all their help to me in different ways. Above all, to our
Almighty God for all His unending blessings and guidance He showered
upon me for the past, for today, and for the future.
To the Government Service Insurance System Tuguegarao Branch

and MEDICard Philippines Inc. for their support and for the permission
to render my OJT to their respective offices.
To Sir Aris Bangayan and Ma’am Florida Pulido, our OJT adviser,
for their unending support and advises during many trials when I had
my Local and National On-the-Job Training.
Most especially to my beloved parents whom with all their best

faces, the hardship of working hard just for me to educate, this
example of my success is a great chance that I will step the victory of
my life. We should keep up the good work and thereafter when I should
be pursuing my respective endeavor profession and occupation in the
year ahead.
To all my co-trainees for they became my inspirations in order to

strive and pursue with my training.
DEDICATION

Despite of the many efforts, trials and hardships exerted during

my training, I would like to dedicate all my accomplishments and
success to our Almighty God for His many blessings showered upon me
, to my loving parents for their moral and financial supports, to GSIS
Tuguegarao Branch Family and MEDICard PHILIPPINES INC. for giving
me the chance to share and dedicate my ideas and learning I earned in
school, to the International School of Asia and the Pacific as my very
foundation in molding my abilities and knowledge in relation to office
and computer works, to my co-trainees who became part of my daily
activities in my on-the-job training, to my board mates and friends who
were always there to gave me their comforting words and advises to
work hard and better.
INTRODUCTION

Internship or on the job training is one way by which we students

are given an opportunity to apply the theories and computations that
we have learned from school. It also helps us to obtain applicable
knowledge and skills by performing in actual work setting. Colleges
and universities require their students to undergo such training within
a specific number of hours as part of the curriculum.
For us students, an OJT or internship program provides

opportunities to go through the actual methodologies of a specific job
using the real tools, equipments, and documents. In effect, the
workplace becomes a development venue for us student trainee to
learn more about our chosen field and practice what we have learn
from academy.
On the other hand, a valuable OJT program also profits the

companies who accept trainees. First OJT or intern provides extra
manpower for a less significant labor cost than a regular employee.
Most of them are all eager to learn the ropes so chances are high that
they will cooperate.
Employers can use this internship strategy as method in

recruiting employees. Since the trainer or supervisor can follow the
trainees’ progress, he can gauge based on performance, behavior and
attitude if the trainee will make good recruit after the completion of his
internship.
We trainees can bring fresh ideas into the organization. Given the
opportunity to converse our minds freely and without fear, we maybe
able to contribute significantly in brainstorming sessions or research
and eventually help improve the organizations productivity. While

training the interns, employers are in fact also teach their employees
to guide the trainees by stretching their patience, develop teaching
skills and make them more sensitive to the needs and mind set of the
younger generation. The course of supervision also teaches them how
to share what they know and be receptive to questions. Hence, the
internship also becomes an avenue in training for future managers of
the company.
Accepting on-the-job trainees can truly be beneficial not only to

the trainees but also to the companies that provide opportunities for
this type of learning. There is wisdom in the front lines. Such training
can be investment that we will be valuable to the company later on.
This is also why us trainees should take our internship seriously as it
can become a powerful tool and possibly even a source of
recommendation when they take that big lift from being students to
career professionals.

OBJECTIVES OF THE TRAINING
 Acquire new knowledge and skills required in the practice of

their profession.
 Discover God-given potentials, physically, mentally, morally
and emotionally through familiarization of actual office
practices and protocols.
 Experience and understand the operation of their field of
specialization in preparation for them to face the world.

NATIONAL PRACTICUM
MEDICard Philippines Inc.
Presented to the
College of Information Technology
International School of Asia and the Pacific
In Partial Fulfillment
Of the Requirements for the Degree
Submitted by:
DARIUS D. BONGGAWEN
BSIT IV- Batch 2010
Submitted to:
ARIS T. BANGAYAN
IT OJT Coordinator
CHAPTER II

COMPANY PROFILE
History
In 1987, a group of eminent physicians from the most
distinguished medical centers in the country, concerned at the ability
of working people to pay for much needed quality health care,
consolidated their resources together to put up MEDICard Philippines,
Inc. MEDICard is a pioneer in the industry. The owners have been in the
health care service for years.
The country had suffered badly during the waning years of

Marcos rule. Health costs were rising, but incomes were falling. Even
middle income families were finding difficulty in putting money for
emergencies. Thus, if sickness occurred the necessary funds were just
not available to receive treatment and pay for medicines. MEDICard
was born out of a desperate need.
One of the founders, who was to become the first president, Dr.
Nicanor D. Montoya M.D., held a very simple philosophy. It was that if a
person could just put away P3.00 per day, (not a large sum, even
then), he could afford hospitalization.
From this premise, MEDICard was created. An organization was

formed, MEDICard (Philippines) Inc., that would provide quality
comprehensive health care services to a large number of Filipinos, at a
cost that they could afford.
Just one year later, operating from the 9th floor, Sagittarius
Building, H.V. dela Costa Street, Salcedo Village, Makati City, the
company commenced marketing the scheme. Recruitment of members

was slow at first until it was realized that more could be reached more
quickly by enlisting companies who were large employers. The
advantages of this scheme to all participants were so obvious that the
marketing strategy was immediately successful.
By 1990, the success of the scheme enforced the opening of

further offices in Cagayan de Oro, Cebu and Davao City. These offices
were tasked with the coordination of accredited providers and giving
assistance to members. The expansion of the Company meant
continual updating of systems and procedures.
The founders and operating officers being mainly from the

medical profession have given MEDICard a uniqueness that is difficult
to be matched by other organizations that offer medical insurance.
Being of the profession, more attention is given to the service than the
finances. Investment is constantly being made to make quality health
care services available to its ever-growing membership throughout the
country. It is the dedication to good health and services as envisioned
by the founding doctors that has made MEDICard a company whose
members can always rely on.
Since its inception, the concept of service-oriented total health

care has been the molding ideal of MEDICard. The competition is vast,
and the benefits being offered by the competitors are tempting.
However, MEDICard has taken the lead in providing innovative and
productive ideas that cut down the cost of health maintenance without
compromising its quality. And our predominantly corporate- based
clientele totaling about 300,000 members from more than 1700
companies can attest to the quality of service afforded to them by our
network of more than 240 hospitals and approximately 3000 doctors

and dentists nationwide.
MEDICard is a Health Maintenance Organization that provides a

comprehensive health care program for its members. This includes
emergency care, hospital confinement, preventive health care, dental
care and out-patient consultation services.
MEDICard is not an insurance company because unlike an

insurance company where you pay your bills for reimbursement later,
MEDICard guarantees all your medical expenses, including that all-
important hospital deposit. Then you need not worry about money. All
you need is your MEDICard ID. Today, with a total of more than 448,000
members, MEDICard Philippines, Inc. is associated with over 8,000
accredited doctor, specialists and dentists, operating out of over 300
hospitals and clinics nationwide. Operating 24 hours each and every
day, MEDICard Philippines, Inc. provides a quality healthcare service to
all its members.
Mission
We are a Health Maintenance Organization that commits to

provide the best quality health care service through total customer
satisfaction to our members and to contribute to the well-being of the
society that we serve. To achieve this, we will:
• Assure the highest standard of service at all times;

• Come up with programs that will improve relations with clients
and further expand membership base; Be forward-looking in our
decisions and actions in order to continuously improve our
technology, systems and facilities;

• Give support to our affiliated medical network and suppliers by

ensuring a mutually beneficial business relationship;
• Provide fair opportunities for professional growth and
development and an environment conducive to employees and s
ales forces’ productivity, efficiency and work gratification; and
• Give our shareholders a fair return on their investment.
Vision
We will be the most sought after Health Maintenance

Organization because of our reputation for unequaled service
excellence.
Corporate Values
COMMITMENT - We will be responsible in the performance of our

assigned tasks as we dedicate ourselves to the vision and mission of
the company.
INTEGRITY - We are committed to uphold ourselves to the principles

of honesty and transparency in all our actions.
SERVICE ORIENTED - We are committed to assure our customers the

highest quality of service at all times to satisfy their requirements and
strive to exceed their expectations.
TEAMWORK - We are committed to work as one family to achieve our

common goal in the spirit of cooperation, mutual respect and trust.
INNOVATION – We are committed to continuously develop and apply

new systems and technologies that best serve the organizations goal
in order to meet the demands of the changing times.
Programs

1. Individual and Family Program
MEMBERSHIP ELIGIBILITY
Principal Member:
Any person at least 18 years old and up to 60 years old.
Qualified Dependent Member:
1. For Married Principal Members
The legal spouse up to 60 years old
Legitimate and/or legally adopted children 90 days and up to 21
years of age who are not gainfully employed and living under
the same roof as the principal member.
2. For Single Principal Members

Parents up to age 60, unemployed and dependent on the
principal member.
Brothers and sisters 90 days old and up to age 21 who are not
gainfully employed and are living under the same roof as the
principal member.
Note: The choice of enrolling dependents must follow a hierarchy. This

means that the spouse first must be enrolled followed by the eldest
child, second child and so on for principal member. For single, the
parents must be enrolled first followed by the eldest brother/sister and
so on.
Deadline for enrolment of dependents:
• For dependents who meet the eligibility requirements within the

agreement period -30 days form the date dependent become
eligible for membership. (copy of birth certificate or marriage
contract must be submitted)

• Any additional dependents other than the above can be enrolled

upon the renewal of agreement.
• After the lapse of the period specified above, MEDICard will no

longer receive, evaluate and accept any designation or application
to be a qualified dependent from any PRINCIPAL MEMBER.
New enrollees who are approaching age of ineligibility must be

enrolled at least six (6) months counting from the date of effectivity up
to the date that the enrollees become ineligible for them to be
accepted as members. All pre-existing condition/ dreaded disease
limits will be computed on a prorated basis (i.e. If age of eligibility is up
to 60 years old, only who are 60 years and 6 months old and younger
will be accepted for membership). Renewing members who will
become age eligible within the next renewal agreement year will be
allowed to renew regardless of the remaining months that the member
will remain eligible. However, pre-existing conditions/dreaded disease
limits will be computed on a prorated basis (i.e. If age of eligibility is up
to 60 years old. A renewing member who is 60 years and 9 months old
will still be renewed but pre-existing condition/ dreaded disease limits
will be computed based on the following formula: (Total months that
member remains eligible/12) x PEC/DD limit = Pro-rated Limit
In relation to his dependents, the MEMBER shall be known as the
PRINCIPAL and he shall be deemed to have undertaken to comply with
all the requirements and obligations of individual regular membership
under this MMA on behalf of said dependent/s, particularly the
payment of all the required fees, dues and charges.
2. Group & Corporate Program

MEMBERSHIP ELIGIBILITY
Group Program

With 5 to 10 principal members of legal age, 18 up to 60 years old.

Corporate Program
With at least 11 principal members of legal age, 18 up to 60 years old.
3. VIP Program
EMERGENCY CARE IN NON- ACCREDITED HOSPITAL
When a member is ain immediate danger of losing a limb, eye or
other parts of the body or is in severe pain that requires immediate
relief and enters a non MEDICard accredited hospital for treatment,
MEDICard agrees to reimburse only eighty percent (80%) of the total
hospital bills inclusive of professional fees and based on relative values
for MEDICard accredited hospitals, but not to exceed the amount of
P60, 000.00.
Services
1. Hospital HealthCare
MEMBERSHIP BENEFITS AND PRIVELEGES
1. The following no charge hospitalization (In-Patient)
services will apply when MEDICARD physicians prescribe the
hospitalization of members in any MEDICARD Hospitals or
MEDICARD centers:
o No deposit upon admission
o Room & Board according to type of enrollment
o Use of operating theater and Recovery Room
o Services of MEDICard specialist like anaesthesiologists,

internists, surgeons, etc.

o Services and medications for general/spinal anaesthesia or

other forms of anaesthesia deemed necessary for a
surgical procedure.
o Fresh whole blood transfusions and intravenous fluids
o X-ray and Laboratory examinations
o Administered medicines
o Dressings, plaster casts, sutures and other items directly

related to the medical management of the patient
o ICU confinements, Chemotherapy, Radiotherapy, and

Dialysis are covered subject to maximum limits and pre-
existing conditions coverage
o Modern therapeutic modalities and interventional surgical

procedures such as, but not limited to laparoscopic surgery
and lithotripsy, are covered up to P20,000 each per years
subject to the pre-existing conditions coverage
o CT Scan, MRI and ultrasound are covered up to P50,000

each per member per year subject to the pre-existing
conditions coverage (inclusive of room and board,
operating room charges, professional fees and other
incidental expenses relative to the procedure):
o The following complex diagnostic examinations and the

therapeutic procedures shall be covered up to P5,000.00
each per member per year subject to the pre-existing
conditions coverage (inclusive of room and board,
operating room charges , professional fees and other
incidental expenses relative to the procedure):

1. Angiography (e.g. coronary, cerebral, retinal,

pulmonary, GI, etc.)
2. Pulmonary perfusion scan
3. Tests involving use of Nuclear Technologies (e.g.

Radionuclide Ventriculography/ Thalium stress
testing/ Radionucide/ Thyroid scan, etc). nuclear
technologies such as Pyrosphosphate Scintioraphy,
Positron Emission Tomography, Radio Isotope
Scanning, etc.)
4. Electromyogrphy. Nerve Conduction Velocity Studies
5. 24-Hour Holter Monitoring, 2-D Echo and Doppler
6. Treadmill Stress Test
7. Myelogram
8. Endoscopy uncluding one of video
9. Orthopedic Arthroscopy
10.Adrecortical Function (e.g. Primary Aldosterinism,

Cushing Disease)
11.Plasma/Urinary Cortisol, Plasma Aldosterone, etc.
12.Mammography (breast cancer) and

Sonomammogram
13.Bone densitometry scan (Dexascan)
14.Anti-nuclear antibody (ANA), C-Reactive protein

(Rheumatic and its complications), Lupus cell exam
15.Laboratory/ancillary services for conditions whose

pathogenesis or subsequent clinical improvement is
not yet fully established in Medical Science.
16.Mew modalities and/or diagnostic treatment

procedures for conditions with established etiologies

and its use is only as alternative to the conventional

methods.
17.Genetic/Immunologic studies
18.Radioactive Iodine Therapy
o Assistance in administrative requirements through the

liaisons officers
o All other items related to the management of the case
Note: Above limits are inclusive of room and board, operating room
charges, professional fees and other incidental expenses relative to
the procedure.
2. Non-emergency confinement or surgery (elective cases) shall be

subject to prior review and approval by the MEDICard review
board. MEDICard reserves the right to direct the members to
other physicians or specialist for further opinions as needed so as
to protect the interest of both the member and MEDICard.
3. In case a member is simultaneously covered under more than

one corporate or group health maintenance agreements with
MEDICard, the premiums for which are paid by the member’s
employer and/or principal, the member, on a per confinement
basis, shall only avail of the benefits accruing from one
agreement. The member must choose which agreement will
apply and his confinement will be governed by the terms and
conditions and the limits of the agreement of his choice. The
provision is without prejudice to the member’s availment of the
benefits under another agreement which may apply for other
confinements.
4. The maximum benefit limit shall be inclusive of consultations,

diagnostic procedures, and hospitalization.

5. Hospitalization or in-patient coverage of a member will depend

on his/her final diagnosis. All diagnostic procedures will depend
on his/her final diagnosis. All diagnostic procedures will only be
covered if results are within inclusions of this Agreement.
6. For confinements and availments in Makati Medical Center which

has a blanket authority policy, all disapproved charges and
excess in limits shall be settled directly with the hospital upon
exhaustion of limit. Failure of patient to settle the excess bills
shall necessitate MEDICard to bill the MEMBER with
corresponding 20% service fee and payable within ten (10)
working days from receipt of billing.
7. Effective Feb. 6, 2001 Makati Medical Center (MMC) will only

accommodate HMO patients enrolled under Plan 1100 or Small
Private and up. Plans below 1100 or Ward and Semi-Private will
no longer be applicable to the said hospital.
2. Out-Patient HealthCare
MEMBERSHIP BENEFITS AND ELIGIBILITY

1. The following Out-Patient Services will be provided to members
in any MEDICARD accredited hospital:
o Referral to specialist
o Regular Consultations and treatments (except prescribed

medicines)
o Eye, Ear, Nose and Throat treatment
o X-ray and laboratory examinations prescribed by

MEDICARD physician.

2. The member can go directly to the primary physician of any

accredited hospital or at the Head Office clinic for out-patient
consultation during regular clinic hours. The primary physician
will request for laboratory or diagnostic examinations or refer the
member to a specialist. The member may avail of services from
any accredited hospital of his choice.
3. Emergency HealthCare
MEMBERSHIP BENEFITS AND PRIVILEGES
1. When the member is under Emergency Case and ends up at the

emergency room of MEDICARD Accredited Hospitals or
MEDICARD centers, the following are provided free of charge:
o Doctor’s services
o Medicines used during treatment or for immediate relief
o Oxygen and intravenous fluids
o Dressings, casts, and sutures
o Laboratory, X-ray and other diagnostic examinations

directly related to the emergency management of the
patient.
2. EMERGENCY CARE IN NON-MEDICARD Accredited

Hospitals
1.When a member is in immediate danger of losing a limb, eye

or other parts of the body or is in severe pain that requires
immediate relief and enters a non-MEDICARD accredited hospital
for treatment, MEDICARD agrees to reimburse only (80%) of the
total hospital bills inclusive of professional fees and base on
relative values for MEDICARD accredited hospitals, but not to
exceed the amount of P5,000.00.

2.MEDICARD shall pay the said amount when it is verified that

MEDICARD facilities were not used because to have done so
would entail a delay resulting in death, serious disability or
significant jeopardy to the member’s condition or the choice of
hospital was beyond the control of the member or the member’s
family. Other expenses not covered in using non-MEDICARD
Accredited Hospitals for emergency care are:
1. Follow-up care
2. Transportation to MEDICARD facility
4. Preventive HealthCare
The following no-charge Preventive Health Care Services will be

provided to members at MEDICard Head Office Clinic or at nay
designated MEDICARD Medical Service Units:
1. Annual Physical Examination (APE) to include:
o Complete Blood Count
o Urinalysis (urine examination)
o Fecalysis (stool examination)
o Chest X-ray
o Electrocardiogram (for adults age 40 and above, or if

indicated)
o Pap Smear (for women age 40 and above, or if indicated)
2. Management of Health
3. Routine Immunization (except cost of vaccines)

4. Counselling on health habits, diets and Family Planning
5. Record Keeping of Medical History
5. Dental HealthCare
Members may avail of the following dental care services from any of
the accredited dental clinics:
• Once a year oral prophylaxis (after having paid the annual
premium)
• Consultations and oral examinations
• Simple tooth extractions, except surgery for impacted tooth
• Temporary fillings
• Gum treatment and adjustment of dentures
• Recementation of loose jackets, crowns in-lays and on-lays
• Treatment of mouth lesions, wounds & burns.

Office Location/Map
(Dormitory to Office)

Organizational Chart
PRESIDENT
EVP/GM
Q.M.R Workforce Analyst
EXECUTIVE
SECRETARY
MARKETING & TREASURY MEDICAL CONTROLLER- IT AND

SALES DIVISION OPTINS & SHIP DIVISION MANAGEMENT
DIVISION SERVICES DIV. DIVISION
REVENUE MEDICAL ACCOUNTING IT

SALES &
MANAGEMENT OPERATIONS DEPARTMENT DEPARTMENT
BUSINESS
DEPARTMENT DEPARTMENT
DEV’T GROUP
CLAIMS & RE- MEDICAL HUMAN UNDER-

CUSTOMER
IMBURSEMENT SERVICES RESOURCE WRITTING
MANAGEMENT
DEPARTMENT DEPARTMENT DEPARTMENT DEPARTMENT
GROUP
ADMIN MALL-BASED SALES

MARKETING
DEPARTMENT CLINICS CONTRACT
SERVICES
DEPARTMENT DEPARTMENT MGMT.
GROUP
SERVICE
ASSURANCE
GROUP
PROVIDER
RELATIONS
DEPARTMENT
POLICIES AND PROCEDURES
Code of Offenses
1. CODE A:
1st Offense Written Warning

2nd Offense 1 day suspension
3rd Offense 3 days suspension
4th Offense 5 days suspension


6th Offense Dismissal
2. CODE B:

3. CODE C:

4. CODE D:
1st Offense 10 days suspension

2nd Offense 15 days suspension
3rd Offense Dismissal
5. CODE E:
1st Offense Dismissal
Offenses and Corresponding Penalties
S Classification of Offenses C Frequenc Appropraite

ec. ode y of Penalty
Offense
1.00 ABSENCES (AWOL)
1 Failure to give proper A 1st Offense Written Warning
.01 notification to immediate 2nd Offense 1 day suspension
superior, department head or 3rd Offense 3 days
HRD within the 1st 3 hours for 4th Offense suspension
any reason an employee can
5th Offense 5 days

not report for work due to 6th Offense suspension

unavoidable circumstances, 10 days
appointments etc. suspension
Dismissal
1 Accumulation of non- B 1 Offense Written Warning
st
.02 consecutive unexcused or 2nd Offense 3 days

unauthorized half day 3rd Offense suspension
absences in excess of 3 4th Offense 5 days
times in any given month 5th Offense suspension
10 days
suspension
Dismissal
1 Abandonment of work B 1 Offense Written Warning
st
.03 absence for 1-2 consecutive 2nd Offense 3 days

working days without prior 3rd Offense suspension
approval from immediate 4th Offense 5 days
superior, department head 5th Offense suspension
or HRD 10 days
suspension
Dismissal
1 Abandonment of work C 1st Offense 3 days
.04 absence for 3-4 consecutive 2nd Offense suspension
working days without prior 3rd Offense 5 days
approval from immediate 4th Offense suspension
superior, department head 10 days
or HRD suspension
Dismissal
1 Abandonment of work E 1 Offense Dismissal
st
.05 absence 5 consecutive

working days without prior
approval from immediate
superior, department head
or HRD
2 TARDINESS
.00
2 Accumulation of tardiness in n.a 1st Offense Written Warning
.01 excess of seventy-five (75) 2nd Offense 1 day suspension
minutes within a period of 1 3rd Offense 3 days
month 4th Offense suspension
5th Offense 5 days
suspension
Dismissal
3 DISHONESTY
.00

3 Appropriation of Company D 1st Offense 10 days

.01 property for personal 2nd Offense suspension
benefit. 3rd Offense 15 days
suspension
Dismissal
3 Embezzlement/ E 1st Offense Dismissal
.02 malversation/
misappropriation or
withholding of company
funds
3 Breach of management E 1st Offense Dismissal
.03 contract
3 Falsification, forgery and E 1st Offense Dismissal
.04 commission of and/ or fraud
in application forms/
personnel and/or
employment records such as
but not limited to ID’s,
timecards, HRD forms,
documents and other papers
required by the company.
3 Stealing, pilfering or E 1st Offense Dismissal
.05 attempting to seal company
and or/ other
employees’/visitors’/agents’
property and/ or money
3 Substituting parts, materials E 1st Offense Dismissal
.06 and supplies with lesser
quality, or with non-
company owned items.
3 Obtaining or attempting to E 1st Offense Dismissal
.07 obtain product or materials
fraudulently.
3 Conniving with suppliers, E 1st Offense Dismissal
.08 creditors, clients, job
applicants, or agents for
personal and or monetary
consideration to the
disadvantage of the
company
3 Collecting wages for work E 1st Offense Dismissal
.09 not done
3 Offering and/ or accepting E 1st Offense Dismissal
.10 anything of value in

exchange for a job/work

location/work
schedule/favorable condition
of employment or company
contract
3 Looting, conniving with or E 1st Offense Dismissal
.11 abetting others loot
company or fellow
employees’ property
3 Punching/swiping another E 1st Offense Dismissal
.12 employees’ time/swipe card
or asking another to
paunch/swipe own
time/swipe card
3 Falsification of time records E 1st Offense Dismissal
.13 and/or failure or refusal to
punch-in/swipe-in
time/swipe card upon
reporting for work due to
personal reason and/or to
immediately report to HRD
on the same day to file an
unaccounted time form;
unless on an official
business trip
3 Giving false testimony or E 1st Offense Dismissal
.14 committing perjury during
company investigation and
other investigation
authorized by the company
3 Falsification of an inducing E 1st Offense Dismissal
.15 another employee to falsify
personnel or company
records to the disadvantage
of the company
3 Commission and/or E 1st Offense Dismissal
.16 attempting to commit any
act of dishonesty similar or
analogous to the foregoing;
resulting to management’s
loss of trust and confidence.
4 UNDESIRABLE CONDUCT
.00
4 Dirty clothes, hands, long A 1st Offense Written Warning

.01 hair, mustache/beard 2nd Offense 1 day suspension

3rd Offense 3 days
4th Offense suspension
5th Offense 5 days
10 days
suspension
Dismissal
4 Failure to wear prescribed A 1st Offense Written Warning
.02 uniform, identification 2nd Offense 1 day suspension
cards/badges/dress code as 3rd Offense 3 days
required 4th Offense suspension
5th Offense 5 days
10 days
suspension
Dismissal
4 Concealing one’s affliction D 1st Offense 10 days
.03 with contagious and 2nd Offense suspension
dangerous disease 3rd Offense 15 days
suspension
Dismissal
4 Refusal to submit to or D 1st Offense 10 days
.04 failure to abide with 2nd Offense suspension
auditing/security/hygiene 3rd Offense 15 days
regulations in the suspension
performance of official work Dismissal
4 Security & safety officers D 1st Offense 10 days
.05 designated by the company 2nd Offense suspension
in the performance of lawful 3rd Offense 15 days
orders, especially during suspension
emergency situations Dismissal
4 Unruly conduct as to cause B 1st Offense Written Warning
.06 disturbance in the peace 2nd Offense 3 days
and order in the company 3rd Offense suspension
premises or disrupt work or 4th Offense 5 days
create trouble or confusion 5th Offense suspension
especially during working 10 days
hours suspension
Dismissal
4 Unsanitary acts, including A 1st Offense Written Warning
.07 but not limited to spitting on 2nd Offense 1 day suspension
the floor, littering and gross 3rd Offense 3 days
negligence in the use of 4th Offense suspension
toilet 5th Offense 5 days


10 days
suspension
Dismissal
4 Entering any restricted area C 1 Offense 3 days
st
.08 or allowing unauthorized 2nd Offense suspension

person to enter and/or loiter 3rd Offense 5 days
in the restricted area 4th Offense suspension
10 days
suspension
Dismissal
4 Taking part in gambling, E 1 Offense Dismissal
st
.09 lottery or any game of

chance during working
hours and within company
premises
4 Unauthorized installation of D 1st Offense 3 days
.10 software and/or use of 2nd Offense suspension
unlicensed or illegal 3rd Offense 5 days
software and/or use of 4th Offense suspension
foreign diskettes/compact 10 days
discs in company owned suspension
computers resulting to loss, Dismissal
damage or expense to the
company
4 Horse-playing, rough- B 1st Offense Written Warning
.11 housing during working 2nd Offense 3 days
hours 3rd Offense suspension
4th Offense 5 days
10 days
suspension
Dismissal
4 Unauthorized disclosure of E 1st Offense Dismissal
.12 company trade secrets or
confidential information
and/or unauthorized reading
of such
4 Discourteous acts against D 1st Offense 10 days
.13 visitors, guest, agents, 2nd Offense suspension
and/or clients in the person 3rd Offense 15 days
or through the phone within suspension
or outside company Dismissal
premises especially during
execution of duty

4 Immoral/scandalous/indecen E 1st Offense Dismissal

.14 t act within company
premises
4 Conduct of destructive E 1st Offense Dismissal
.15 criticisms and/or making
false/malicious accusations
against the company, its
products, services and/or
officers
4 Horse-play causing injury or D 1st Offense 10 days
.16 death to co-employee or 2nd Offense suspension
anybody within the 3rd Offense 15 days
company premises and/or suspension
causing destructive of Dismissal
company property
4 Conviction of any crime E 1st Offense Dismissal
.17 committed involving moral
turpitude where the penalty
imposed is 1 month or more
4 Serious breach of security E 1st Offense Dismissal
.18 and safety regulations
4 Moonlighting or engaging in E 1st Offense Dismissal
.19 the activity prejudicial to
company’s interest
4 Act of disloyalty to the E 1st Offense Dismissal
.20 company
4 Tampering of installations, D 1st Offense 10 days
.21 machinery or equipment or 2nd Offense suspension
other acts of vandalism on 3rd Offense 15 days
copany properties suspension
Dismissal
4 Unauthorized posting of B 1st Offense Written Warning
.22 bulletin boards 2nd Offense 3 days
3rd Offense suspension
4th Offense 5 days
10 days
suspension
Dismissal
4 Distributing subversive E 1st Offense Dismissal
.23 materials, engaging in
subversive acts, espionage
and/or other similar acts
inside company premises

4 Bringing intoxicating drinks D 1st Offense 10 days

.24 and/or reporting for work 2nd Offense suspension
under the influence of such 3rd Offense 15 days
suspension
Dismissal
4 Possession or use of E 1st Offense Dismissal
.25 prohibited drugs as defined
under the Dangerous Drug
Act inside the company
premises
4 Unauthorized possession of E 1st Offense Dismissal
.26 firearms, explosive and/or
deadly weapons within
company premises
4 Failure or refusal to D 1st Offense 10 days
.27 submit/abide with the 2nd Offense suspension
company policies and 3rd Offense 15 days
procedures and/or standard suspension
operating procedures and Dismissal
other policies/special
projects being implemented
by the management in the
conduct of the company’s
smooth business operation.
4 Spreading rumors and B 1st Offense Written Warning
.28 falsehoods, and other acts 2nd Offense 3 days
tending to besmirch/slander 3rd Offense suspension
the good name and 4th Offense 5 days
reputation of persons 5th Offense suspension
10 days
suspension
Dismissal
4 Selling of any kind within A 1st Offense Written Warning
.29 the company’s premises, job 2nd Offense 1 day suspension
site, during working hours 3rd Offense 3 days
and while in the 4th Offense suspension
performance of one’s 5th Offense 5 days
functions and 6th Offense suspension
responsibilities 10 days
suspension
Dismissal
5 OFFENSE AGAINST
.00 PERSON IN AUTHORITY
AND CO-EMPLOYEES

5 Challenging to fight an E 1st Offense Dismissal

.01 immediate superior or
department head
5 Threatening, intimidating, E 1st Offense Dismissal
.02 coercing or harassing a
fellow employee or anybody
on company premises at
any time
5 Intriguing against honor or E 1st Offense Dismissal
.03 giving false testimony
during company
investigation or inquiry
under oath or not
5 Inflicting or attempting to E 1st Offense Dismissal
.04 inflict bodily injury or harm
during working hours and/or
inside the company premise
or anywhere in any dispute
related to one’s work or
employment
5 Fighting that results in injury E 1st Offense Dismissal
.05 to co-employees and/or
damage to company
property
5 Inflicting injury to company E 1st Offense Dismissal
.06 officials and/or others
willfully or thru negligence
on company premises
5 Taking the life of a company E 1st Offense Dismissal
.07 official, employee or
anybody willfully or through
negligence on company
premises at anytime
5 Gross insubordination, E 1st Offense Dismissal
.08 disrespect, discourtesy,
insult or use of foul
language towards any
company official
5 Gross disrespect, E 1st Offense Dismissal
.09 discourtesy, insult or use of
foul language towards
superior, co-employee or
anybody within company
premises

6 OFFENSES AGAINST
.00 COMPANY PROPERTY
6 Failure to submit report on C 1st Offense 3 days
.01 loss or damage of company 2nd Offense suspension
property, wastage of 3rd Offense 5 days
materials under one’s 4th Offense suspension
accountability 10 days
suspension
Dismissal
6 Unauthorized use of C 1 Offense 3 days
st
.02 company materials or 2nd Offense suspension

equipment 3rd Offense 5 days
10 days
suspension
Dismissal
6 Carelessness, improper or C 1st Offense 3 days
.03 incorrect use of company 2nd Offense suspension
tools and equipments 3rd Offense 5 days
10 days
suspension
Dismissal
6 Causing materials wastage D 1 Offense 10 days
st
.04 due to carelessness and/or 2nd Offense suspension

negligence 3rd Offense 15 days
suspension
Dismissal
6 Defacing, altering or E 1st Offense Dismissal
.05 unauthorized removing
and/or posting of
unauthorized memos,
documents, materials, tools
and equipment resulting to
its loss and damage
6 Sabotage or willful damage E 1st Offense Dismissal
.06 to or destruction of
company property
6 Intentionally detaching, D 1st Offense 10 days
.07 removing of and/or using in- 2nd Offense suspension
operative mechanical safety 3rd Offense 15 days
devices and/or equipment suspension
Dismissal
6 Unauthorized disclosure of E 1st Offense Dismissal

.08 confidential information

relative to company affairs/
business or unauthorized
reproduction of pertinent
company records,
documents, etc.
6 Unauthorized use of and/or D 1st Offense 10 days
.09 possession of key or similar 2nd Offense suspension
device which can open 3rd Offense 15 days
lockers, drawers of co- suspension
employees Dismissal
6 Operating or tinkering with D 1 Offense 10 days
st
.10 company machines or 2nd Offense suspension

equipment contrary to the 3rd Offense 15 days
established operating suspension
procedure or without Dismissal
consent and/or knowledge
of the authorized supervisor
or department head and/or
allowing unauthorized
person to do such activity
6 Gross negligence in the use E 1st Offense Dismissal
.11 and care of company
equipment, tools, machines,
and other properties
6 Improper use of IT B 1st Offense Written Warning
.12 equipment such as but not 2nd Offense 3 days
limited to overwhelming 3rd Offense suspension
amount of time playing 4th Offense 5 days
computer games, net 5th Offense suspension
surfing, sending offensive 10 days
and inappropriate emails, suspension
visiting inappropriate web Dismissal
sites, downloading of
pornographic materials and
computer chatting
especially but not limited to
official working hours
7 NEGLIGENCE OF DUTY
.00
7 Reading of unauthorized 1st Offense Written Warning
.01 materials during working 2nd Offense 1 day suspension
time A 3rd Offense 3 days
5th Offense 5 days


10 days
suspension
Dismissal
7 Malingering B 1st Offense Written Warning
.02 2nd Offense 3 days
4th Offense 5 days
10 days
suspension
Dismissal
7 Not following SOP resulting C 1st Offense 3 days
.03 in reject/rework or 2nd Offense suspension
prolonging work time and/or 3rd Offense 5 days
negligence resulting to 4th Offense suspension
inferior work or damage to 10 days
company property suspension
Dismissal
7 Unjustified refusal to D 1st Offense 10 days
.04 perform urgent overtime 2nd Offense suspension
work after due notice 3rd Offense 15 days
suspension
Dismissal
7 Sleeping while on duty B 1st Offense Written Warning
.05 2nd Offense 3 days
4th Offense 5 days
10 days
suspension
Dismissal
7 Leaving the office/company D 1st Offense 10 days
.06 premise without permission 2nd Offense suspension
from proper authorities 3rd Offense 15 days
suspension
Dismissal
7 Wasting time or loitering 1st Offense Written Warning
.07 during working hours; not 2nd Offense 1 day suspension
observing “break” periods A 3rd Offense 3 days
and/or extending meal 4th Offense suspension
breaks 5th Offense 5 days
10 days
suspension

Dismissal
7 Failure or refusal to carry D 1st Offense 10 days
.08 out reasonable verbal or 2nd Offense suspension
written job 3rd Offense 15 days
instructions/company and/or suspension
department policies and Dismissal
procedures and/or refusal to
accept reasonable assigned
work shifts or assigned work
location
7 Frequently receiving visitors 1st Offense Written Warning
.09 or receiving telephone calls 2nd Offense 1 day suspension
during working hours or A 3rd Offense 3 days
personal business 4th Offense suspension
5th Offense 5 days
10 days
suspension
Dismissal
8 VIOLATION OF SAFETY
.00 REGULATIONS
8 Failure to wear prescribed C 1st Offense 3 days
.01 protective and safety 2nd Offense suspension
equipment in the 3rd Offense 5 days
performance of duties ( for 4th Offense suspension
clinic, laboratory and/or x- 10 days
ray personnel) suspension
Dismissal
8 Throwing flammable C 1st Offense 3 days
.02 materials/liquid or lighted 2nd Offense suspension
cigarettes into plastic trash 3rd Offense 5 days
cans or non-designated 4th Offense suspension
containers 10 days
suspension
Dismissal
8 Smoking in “no-smoking” B 1 Offense Written Warning
st
.03 area or where inflammable 2nd Offense 3 days

materials or effects may be 3rd Offense suspension
found 4th Offense 5 days
10 days
suspension
Dismissal
8 Intentionally C 1st Offense 3 days

.04 removing/damaging safety 2nd Offense suspension

and hygiene signs without 3rd Offense 5 days
prior authorization 4th Offense suspension
10 days
suspension
Dismissal
8 Failure or refusal to follow C 1 Offense 3 days
st
.05 hygiene and safety 2nd Offense suspension

regulations of the company 3rd Offense 5 days
10 days
suspension
Dismissal
8 Commission of any other C 1 Offense 3 days
st
.06 acts within company 2nd Offense suspension

premises that will endanger 3rd Offense 5 days
or tend to endanger the 4th Offense suspension
lives of co-employees, guest 10 days
and/or company property suspension
Dismissal
9 REPEATED
.00 VIOLATIONS/HABITUAL
DELINQUENCY
9 Six (6) written warnings of 1st Offense 10 days
.01 combined disciplinary suspension
actions within a period of
one (1) year from the first
commission of offense
9 Five (5) suspensions of 1st Offense 10 days
.02 combined and/or the same suspension
disciplinary actions within a
period of 1 year from the
first commission of the
offense

DISCUSSIONS OF FINDING
Based to my observations when I’m on the office, these are the

following findings I encountered that seem made the office engaged in
the use of modern and advance of technologies.
1. e-MEDICard:
With e-Member Services, MEDICard members can access the
following:
a. Membership Information.
b. Latest Payment Made.
c. Medical and Dental Availments.
d. Request for ID Replacement.
e. Reimbursement Status/Details.
f. Medical Exam Results. (New)
g. Laboratory Exam Results. (New)
h. Diagnostic Procedure Results. (New)
2. Online Consultation:
MEDICard Philippines Inc. now offer online consultation for active

MEDICard members.

3. Search for Accredited Providers:
In this age of specialization, SEVERAL doctors are BETTER than ONE!
A. Search for Hospitals
This function will enable you to browse MEDICard’s accredited hospitals

with corresponding address, contact numbers, and contact
person/coordinator.
B. Search for Doctors
This function will enable you to browse MEDICard’s accredited doctors

with corresponding specialization, hospital affiliation, and room
number.
C. Search for Dentists
This function will enable you to browse MEDICard’s accredited dentists

with corresponding clinic name, address, contact numbers, and clinic
schedule.
4. Online Membership:
Online application or renewal of MEDICard membership. Accepts major

Credit Cards, Bancnet, and GCash.
Through the used of the cyber communication or online

networking, transaction between the company and the clients take
place without any personal dialog between the company’s employees
and clients. Hence, it’s a great help to reduce labor cost of the
company and client’s time management.

ANALYSIS
Strengths of the Office:

 The office offers online services like online applications or
renewal of membership, online consultation, and online search
for accredited health providers like hospitals or clinics, doctors,
and dentist.
 The office is equipped with CCTV cameras which are very
effective in detecting improper actions and crimes if in case, fire
detectors, and fire extinguishers.
 Biometric type of log-in and log-out for employees.
 Enough office supplies.
 Good number of employees.
Weaknesses of the Office:

 Some of the office computer units are not upgraded to the
newest technology like they still use CRT Type of monitors, DOT
Matrix printers which are very noisy, and monitors are not
equipped with glass filters.

 The office working area is narrow. It is like a call center booth

which employees can hardly find a space for their files and other
papers.
 Some air-conditions equipments are not functioning which made
some area a little hot.
WORK EXPERIENCES
First Week:
 Alphabetically arranged files and removed the files of their

clients that are not updated.
 Sorted files according to date, latest dates come first.
(Note): The files are owned by their clients from big companies like
Meralco, Toyota, Monde Nissin, Victoria Court, Belo Clinics, etc.
Second Week:
 Groomed and punched the paper files and putted them in a

folder.
Third Week:
 Encoded names of companies using Microsoft Word and then I

printed it.

 After printing I cut the paper by company then pasted it into the
folders as label.
 Kept the folders alphabetically arranged into their designated
boxes in the file room.
Fourth Week:
 Encoded letters to be mailed to different companies.

 Because there are some companies who did not use the name of
their mother company which is supposed to be, my trainer
allowed me to operate their system in order for me to identify
the mother company of such office.
(NOTE): My trainer holds about 100 big groups of companies or
corporations.
RECOMMENDATION
A National On-the-Job training is very much different from the

local one. With all there aspects, they are different, the environment,
buildings, and especially their respective clients. I straightly
recommend that National On-the-Job training must be longer in time
than local because for me getting experience in corporate village like
Makati City for only one month does not a mean of familiarity to
comply with the environment’s behavior and people’s activity. One
more important thing is that Metro Manila specifically Makati City is the
center for business of the country so the school should coordinated
with those offices and agencies wherein we would really see the
difference between rural to urban areas in terms of information
technology which is very much significant to us as an IT student. We
should be situated in business centers where new high technologies

are seen, operated and experienced which are not really seen in the
locality.
To the office of MEDICard Philippines Inc., I recommend to widen

up working areas and set a file room for documents to be stored to
avoid the over occupancy of files in every employers’ booth.
CONCLUSION
Working in Makati City was really a great opportunity and

experience because it is the business center of the country. It is where
you can see tall and civilized buildings where big companies and
agencies are located. For example, MEDICard PHILIPPINES INC., which
is located at the 8th and 9th floor of The World Center Building, is a
health insurance company that holds clients from big companies like
Meralco, Victoria Court, Jaka Group of Companies, Monde Nissin, Toyota
Companies, etc.
Where in fact, my national on the-job training had thought me many
things and gave me an experience which may serve as my background
on my future work after graduation. I learned how business persons
and employees dressed themselves, how do they deal with their peers,

and how do they handle themselves and their works in their respective
offices.
DOCUMENTATIONS

The frontline of MEDICard Philippines Inc.
The log-in of MEDICard Philippines Inc
The working cubicle of my boss Napoleon S. Miranda. See how files and
folders occupied and made the working area narrow.

This is me at my working area. I’m organizing files alphabetically.
This was Friday when I was encoding letters. My boss told me to face
the camera so here, I look like only posing.

This was Friday again. Putting files in a folder.
LOCAL PRACTICUM
GOVERNMENT SERVICE INSURANCE SYSTEM

Tuguegarao Branch
Presented to the
College of Information Technology
International School of Asia and the Pacific
In Partial Fulfillment

Of the Requirements for the Degree

Submitted by:
DARIUS D. BONGGAWEN
BSIT IV- Batch 2010
Submitted to:
ARIS T. BANGAYAN
IT OJT Coordinator
CHAPTER III
COMPANY PROFILE
The GSIS, created by Commonwealth Act No. 186 passed on

November 14, 1936 is mandated to provide and administer the
following social security benefits for government employees:
compulsory life insurance, optional life insurance, retirement benefits,
disability benefits for work-related contingencies and death benefits.
In addition, the GSIS is entrusted with the administration of the
General Insurance Fund by virtue of R.A. 656 of the Property Insurance
Law. It provides insurance coverage to assets and properties which
have government insurable interests.
Mission
We are committed to provide adequate benefits and responsive
services to all members and dependents, comprehensive protection to
government insurable interests and maximum contribution to nation

building. We undertake these in an environment whose inspired

leadership and dedicated employees promote highest quality services
to our members and clients.
Vision
We envision a progressive Philippines whose public servants are
secure and proud with our adequate benefits and responsive service.
Coverage
The GSIS covers all government workers irrespective of their
employment
status, except:
• Members of the Judiciary and Constitutional Commissions who

are covered by separated retirement laws
• Contractual employees who have no employee-employer
relationship with their agencies
• Uniformed members of the Armed Forces of the Philippines and
the Philippine National Police, including the Bureau of Jail
Management and Penology and the Bureau of Fire Protection
Benefits and Services

The principal benefit package of the GSIS consists of compulsory
and optional life insurance, retirement, separation and employee's
compensation benefits.
Services and Privileges

Active GSIS members are entitled to the following loan privileges:
salary, policy, emergency and housing loans.

Organization
The governing and policy-making body of the GSIS is the Board
of Trustees, the members of which are appointed by the President of
the Philippines.
The GSIS workforce consists of 3,104 employees, 52% of whom are in
the Head Office while the remaining 48% are in the Branches. To date,
there are 40 branches and 78 satellite offices nationwide. It is
envisioned that the System's service network will continue to increase
as the institution is committed to provide branch offices in every
province where there exists a minimum of 15,000 active members.
Office Location/Map
GSIS Tuguagarao Branch is located at Carig Sur, Tuguegarao City,

Cagayan.

POLICIES AND PROCEDURES

The office is currently revising their policies and procedures so I and

my co-trainees were not given any written documentations. Beside,
what I am going to enumerate are the rules and regulations that that
the Division Chief have oriented to us during our first day of the OJT:
1. Prescribed and complete OJT uniform by the school must be wear

on Monday to Thursday while in the office.
2. Identification Card as well must be pinned while inside the office
premises.
3. Wearing of t-shirts and slippers during Friday is not allowed.
Formal business attire must be observed.
4. Observation of break time is every 10:00 to 10:15 AM and 3:00
to 3:15 PM only. Employees including trainees are not allowed to
exceed within that time. Launch break is also only on 12:00 to
1:00 PM.
5. Attendance is based on the timecard by using the Bundy clock
and timecards must not be brought home or any outside the
office premises.
6. Rendering work overtime is only allowed only if with a presence
of a supervisor. Limit of work overtime is only until 7:30 in the
evening.
7. Entertaining of clients and/or staying in the frontline area are not
allowed unless authorized by a superior.

DISCUSSIONS OF FINDINGS
As of to my observations, the agency do not offer life insurance

benefits only as I understand by it’s agency name. Through research
findings, these are the following programs and grants that the agency
offers to all of its members, specifically to all government employees:
1. Loans
Aside from the regular life insurance benefits, the GSIS also
grants service loans to its active members. These are: consolidated,
policy and cash advance loans, Bahay Ko (My House) Housing Program
and Socialized/Special housing loans. To help retirees cope with the
increasing cost of living, the Pension Loan program was conceived. The
program is available to old-age or disability pensioners under R.A. 660,
P.D. 1146 or R.A. 8291.
2. Claims and Benefits

Working for the government and being a GSIS member has its
rewards. Since you are devoting so much to serve the public, GSIS is
making sure that you get all the benefits you deserve.
3. Life Insurance
As a GSIS member, automatically enjoy life insurance benefits,
providing protection for you and your loved ones. There are two kinds
of compulsory GSIS life insurance programs: The Enhanced Life Policy
(ELP) and the Life Endowment Policy.
GSIS has an Optional Life Insurance, for added coverage:

A. Enhanced Life Policy (ELP)

Enhanced Life Policy provides cover for GSIS members who
entered the service after July 31, 2003. Members whose policies have
matured will also be covered by ELP.
B. Life Endowment Policy (LEP)

Life Endowment Policy refers to the life insurance policy issued
who entered the service prior to August 1, 2003. It also provides
coverage against death whether due to natural or accidental
causes, permanent total disability and other benefits upon
maturity or separation from the service.
C. Optional Life Insurance (OLI)

Members who want to provide more protection for themselves
and their loved ones can also get additional life insurance
coverage, apart from their existing policies.
4. Retirement
The GSIS has four retirement modes available to government
employees. Those who were in the service on or before May 31, 1977
may avail of retirement benefits under RA 660, RA 1616, PD 1146 or RA
8291. While those who entered government service after May 31, 1977
may avail of retirement benefits under PD 1146 or RA 8291.
* Retirement under RA 8291

This retirement mode provides two options: The Lump-sum plus
Age Pension and the Cash payment plus Pension.
A. The retiree must have rendered at least 15 years of service and
must be at least 60 years of age upon retirement.

B. He/she must not be a permanent total disability pensioner.
* Retirement under Presidential Decree 1146

The retirement mode applicable if you have been in service after May
31, 1977 but before June 24, 1997.The retiree must have rendered at
least 15 years of service, regardless of age. If retiree is below 60
years old upon retirement, he/she may avail of retirement benefits
only upon attaining his 60th birthday.
The benefit is any of the following:
* Retirement under Republic Act 660

The retirement mode applicable if you were in the service on or
before May 31, 1977.
1. The retiree's last 3 years of service prior to retirement must be
continuous, except in cases of death, disability, abolition, and
phase- out of position due to reorganization.
2. His/her appointment status must be permanent in nature.
3. He/she must meet the age and service requirements under the
"Magic 87" formula, as shown below:
4. The maximum monthly pension for those above 57 years old shall
be 80% of the Average Monthly Salary (AMS) received during the last 3
years immediately preceding retirement. The Maximum pension for
those aged 57 and below shall be 75% of the AMS
The benefit is any one of the following:
1. Automatic Pension
Retirees below 60 years old shall be qualified to a monthly
annuity guaranteed for 5 years with the option to request
for a one-year lump sum every six months. If the retiree is

still living after the 5-year guaranteed period, he/ she shall be
entitled to a monthly pension for life.
2. Initial three-year lump sum

For those who are at least 60 years old but less than 63 years on
date of retirement, the benefit is a 3-year lump sum. The
subsequent two -year lump-sum shall be paid to the retiree on
his 63rd birthday. If the retiree is still living after the 5-year
guaranteed period, he shall be entitled to a monthly pension for
life.
3. Five-year lump sum

Available to those who are at least 63 years of age or over on the
date of retirement. If still living after the 5-year guaranteed
period, the retiree shall be entitled to a monthly pension for
life.
* Retirement under Republic Act 1616 or Gratuity Retirement

Benefit
The retirement mode applicable if you were in the service on or before
May 31, 1977.
1. The retiree must have rendered at least 20 years of service
regardless of age and employment status.
2. His/her last 3 years of service prior to retirement must be

continuous, except in cases of death, disability, abolition or
phase out of position due to reorganization.
5. Disability Benefits

Disability benefits are benefits granted to a member due to the

loss or reduction in earning capacity caused by a loss or impairment of
the normal functions of the employee's physical and/or mental
faculties as a result of an injury or disease. The loss in earning capacity
shall be determined on the basis of the following:
1. The employee's actual loss of income from the usual occupation

2. The capacity to engage in any other gainful occupation because of
impairment
6. Unemployment
The unemployment benefit is paid when a permanent

government employee who has paid the required 12 months integrated
contributions under RA 8291 is involuntarily separated from the service
as a result of the abolition of his office or position usually resulting
from reorganization. The benefit is in the form of monthly cash
payments equivalent to 50% of the average monthly compensation
(AMC). The duration of the benefit depends on the length of service
and ranges from 2 months to a maximum of 6 months.
7. Employee Compensation
The employees' compensation benefits or disability benefits is a

compensation package for public and private sector employees and
their dependents in the event of work-related injury, sickness, disability
or death. The EC is a purely employer-based contribution benefit.
8. Funeral Benefit

Beneficiaries are entitled to a P20, 000 funeral benefit payable

upon the death of a member or old age pensioner.
Requirements:
• NSO-certified copy of Death Certificate
• NSO-certified copy of Marriage Contract
• Affidavit of funeral expenses
• Official receipt of funeral expenses with the name of the payee (if
claimant is other than the spouse)
9. Survivorship
When a member or pensioner dies, his or her beneficiaries are

entitled to cash and/or pension benefits, Beneficiaries who qualify for
survivorship pension are entitled fifty percent (50%) of the basic
monthly pension of the member or pensioner.
10. Eligibility and benefits
Those qualified to receive survivorship benefits and the benefits

they will receive shall be the following:
(1) The survivors of deceased members who have been in the
service for 15 years or more of creditable service –
(2) The survivors of deceased members who have less than 15
years of creditable service
For those who died with the status of an inactive member and
was less than 60 years old at time of death, the cash payment/benefit
shall be an amount equivalent to 100% of the average monthly

compensation for every year of creditable service, but not less than
P12,000. The deceased member must have had at least 3 years of
creditable service.
ANALYSIS
Strength of the Office

 Implementation of the correct legal procedures in every
transaction to be made.
 Provides frontline assistance and service to clients.
 Presence of G-WAPs Kiosks in the office and other neighborhood
provinces in order for clients to check their membership status
straightforwardly.
 Spacious working area for employees to work comfortable.
 Proper storage of files and documents which make pull-outing
easily.
Weaknesses of the Office

 Some employees are not totally computer literate.
 They lack familiarity on other computer applications.
 The office is online connected to main office for transactions but
sometimes the network got offline which made clients’
transactions extended and postponed.
 Malfunctions of air some conditioners.
 Lack of office supplies and equipments.

WORK EXPERIENCES
March 23 – April 3, 2009

It was the first two (2) weeks of my Local OJT and as a usual
deed of the office, I and my co-trainees, both my classmates and
students from University of Saint Louis Tuguegarao, were given a short
orientation and after that, we were given a work as one. One by one,
we opened old folders containing files of pensioners (dead or still alive)
searched and pulled-out for their applications, service records, and
payment vouchers. After this dusty work, we fixed or groomed the files
by cutting each edge of the papers which are extra bigger than the
other one and if the picture attached to the file is clipped by a stipple
wire, we have to detach the picture and reattached by using a paste.
But it’s not there that the tasks were accomplished, lastly as
recommended, we have to arranged the files alphabetically, grouped it
into 30 records, and we putted it in a new brown enveloped with
number.
(Note :) Approximately there are about 700 pensioners’ files done so
came a long period of days.
April 6 – April 10, 2009

Together with my co-trainees again and the arrived of another

student trainees from St. Paul University Philippines, CSU Aparri
Campus, and CSU Carig Campus, another type of hard work were given
again to us. The mission is to group the updates of service records and
payments records of clients according to their respective agencies or
offices and after we punched the ordered papers and filed in a thick
folder in the file room.
(Note:) There are more or less 100 government offices held by GSIS
Tuguegarao Branch with many employees in each one so again we took
a long period of days.
April 13 – 17, 2009
I can say that the first day of this week was my independency
but not. I mean I was free from having working with my co-trainees. I
was assigned in the Claims Department that time, at the first floor of
the building, and there I met another new trainees from Cagayan State
University Piat Campus. They were three assigned in the same
department and we knew each other and probably became my friends.
My first work in the department was encoding of letters to be mailed to
different offices and after was to envelop the letters. After an
inspection by Ma’am Eva Gammad, the Division Chief whom she was
my trainer, I bundled the letters and let it received by the secretary at
the second floor. I also had works by writing names and addresses of
persons in the ready made letters. And sometimes, some of the
employee in that division let me pulled-out files they need in the file
room.
April 20 – Aril 24, 2009

I got an alternative works, like encoded letters and put them to
envelop, encoded letter transmittals, let the letters received by the
secretary, and pulled-out files in the record room. Despites of those

many works, I have managed myself to carry them out by the helped
of my friends whom I mentioned above. There were also instances that
I have done troubleshooting of computers and printers as long as
requested by the employee to do so. One good experience to these
was when the computer in the counter had no display in the monitor
and as of my inspection; I found out that it was memory loss because
of it produced a long beep upon powering it on.
April 27 – May 1, 2009

It was the week for reconciliation of Liaison Officers from the
different offices to some authorized employees of GSIS so the work
given to me was to assist the assigned employee of GSIS when in case
he needed files. What I’ve done if to let the liaison officers to register
first through the record book, called for their names if they were the
next to face the authorized employees, and find and gave him the files
to be needed.
May 4 – May 14, 2009

I can say that this last two weeks before we finally go to Manila
were the best days of my local OJT. I was finally assigned in the G-
WAPS kiosks to assist clients who are going to renew their
membership, apply for a loan, and check for their loans status. And of
course, the machine used until now is a touch screen with finger print
biometrics. Whenever clients didn’t know how to operate the machine,
it was my job to assist them especially those old persons who are
totally computer illiterates. Only the worst to it was the work to clean
the client’s finger with alcohol in order to be recognized by the
fingerprint reader. I was also thought and instructed of what to say to
clients whenever there is inconvenience or something agency
explanatory regarding such matters.

June 19 – 23, 2009

This was my comeback to the office in order to comply or
complete my hours after the National On-the-Job Training in Manila. My
work was still in the G-WAP kiosks. For the rest of the hours until I
arrived at my finish time, I was allowed to use it in gathering some
important information needed on my narrative report and my
certificates as well.
RECOMMENDATION
Local on-the-job training is basically situated within the locality

specifically here in Tuguegarao City. The locality holds government
agencies, private companies or group of companies too compared in
the bigger cities of the country. As of to my observations, the group of
ISAPians who previously have their local OJT were all assigned in
government offices which not all are equipped and modernized in
information technology gadgets or tools. As a result, paper works or
filing of documents was the actual scenario happened and done
everyday. My recommendation to the school is to coordinate with
companies who definitely use computers or technologies as means of
working processes or in short, IT Companies so that us students will
actually experience and explore things in relevance to our course.

Thereafter, it may serve as our very basic background for future

professions and careers in life.
To the office of the GSIS Tuguegarao Branch, I recommend to

increase office supplies to the trainees in order to avoid delay of works
and for trainees to have at ease for the tasks being assined.
CONCLUSION
Working or rendering a service to GSIS Office is a great

experience which you can be proud of because as we all know, it is one
of the government huge company in which branches are located
nationwide. All the supplementary knowledge and every sole piece of
ideas and thoughts gained on my local OJT are fruits of my endurance,
perseverance, industry, and focal intention to finish my education.
Despites of many trials and hard works that I experienced in every
minute during my training, I realized that OJT really did good influence
and learning for future life. Simply say without it, my future work
someday is boneless, no foundation or background at all. To be more

elaborative, I know now the basic aspects of what and how to do or

what and how people do such things inside the office.
Contact me at:
09158105808
Darius_flicker24@rocketmail.com


Narrative Report

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Narrative Report

Uploaded by

Copyright:

Available Formats

INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC

Alimannao Hills, Peñablanca, Cagayan

Bachelor of Science in Information Technology

Bachelor of Science in Information Technology

My success couldn’t turn into reality without this following person

To the Government Service Insurance System Tuguegarao Branch

Most especially to my beloved parents whom with all their best

To all my co-trainees for they became my inspirations in order to

Bachelor of Science in Information Technology

Despite of the many efforts, trials and hardships exerted during

Bachelor of Science in Information Technology

Internship or on the job training is one way by which we students

For us students, an OJT or internship program provides

On the other hand, a valuable OJT program also profits the

Employers can use this internship strategy as method in

Bachelor of Science in Information Technology

Accepting on-the-job trainees can truly be beneficial not only to

Bachelor of Science in Information Technology

OBJECTIVES OF THE TRAINING

 Acquire new knowledge and skills required in the practice of

Bachelor of Science in Information Technology

MEDICard Philippines Inc.

Bachelor of Science in Information Technology

The country had suffered badly during the waning years of

From this premise, MEDICard was created. An organization was

Bachelor of Science in Information Technology

By 1990, the success of the scheme enforced the opening of

The founders and operating officers being mainly from the

Since its inception, the concept of service-oriented total health

Bachelor of Science in Information Technology

and dentists nationwide.

MEDICard is a Health Maintenance Organization that provides a

MEDICard is not an insurance company because unlike an

We are a Health Maintenance Organization that commits to

• Assure the highest standard of service at all times;

Bachelor of Science in Information Technology

• Give support to our affiliated medical network and suppliers by

We will be the most sought after Health Maintenance

COMMITMENT - We will be responsible in the performance of our

INTEGRITY - We are committed to uphold ourselves to the principles

SERVICE ORIENTED - We are committed to assure our customers the

TEAMWORK - We are committed to work as one family to achieve our

INNOVATION – We are committed to continuously develop and apply

Bachelor of Science in Information Technology

1. Individual and Family Program

2. For Single Principal Members

Note: The choice of enrolling dependents must follow a hierarchy. This

Deadline for enrolment of dependents:

• For dependents who meet the eligibility requirements within the

Bachelor of Science in Information Technology

• Any additional dependents other than the above can be enrolled

• After the lapse of the period specified above, MEDICard will no

New enrollees who are approaching age of ineligibility must be

2. Group & Corporate Program

Bachelor of Science in Information Technology

With 5 to 10 principal members of legal age, 18 up to 60 years old.

o No deposit upon admission

o Room & Board according to type of enrollment

o Use of operating theater and Recovery Room

o Services of MEDICard specialist like anaesthesiologists,

Bachelor of Science in Information Technology

o Services and medications for general/spinal anaesthesia or

o Fresh whole blood transfusions and intravenous fluids