KPI Queue - Daily From 30/09/2013 To 06/10/2013 - View 1

Object
2002_CofinoStahl

Group
Averages
Ratios
Current Agents
Total Calls

Statistic
ASA
Call Abandoned Ratio
Current Not Ready
Total_Answered
Total_Abandoned
Total_Distributed

30/09/2013 01/10/2013 02/10/2013 03/10/2013 04/10/2013 05/10/2013 06/10/2013
00:00:24
00:00:37
00:00:26
00:00:32
00:00:35
00:00:26
00:00:24
00:00:04
00:00:04
00:00:15
00:00:11
00:00:16
00:00:11
00:00:00
3
3
3
3
3
3
3
24
23
17
21
16
8
1
1
1
3
3
3
1
0
25
24
17
24
16
8
1

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