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  • (formerly Bureau of Food and Drugs)
  • HOW DOES BFAD PROCESS CONSUMER COMPLAINTS?
  • SERVICES OFFERED:
  • HOW DOES THE AGENCY RESOLVE CONFLICTS:
  • HOW CAN PUBLIC AVAIL OF SUCH SERVICES?
  • PROCEDURE OF FILING COMPLAINT
  • PROCEDURE IN FILING COMPLAINT:
  • HOW DOES THE AGENCY RESOLVE SUCH COMPLAINT:
  • HOW TO AVAIL SUCH SERVICES:
  • PROCEDURE OF FILING COMPLAINT:
  • Location: CAB Building, Old MIA Road Pasay City 1300
  • LAW ENFORCEMENT AND ADJUDICATION OF CASES
  • Transactions
  • Requirements
  • Procedure
  • Venue
  • 139 25th St. Port Area Manila, 1018 Manila Philippines
  • Applications filed with domestic shipping office
  • HOW TO AVAIL OF SUCH SERVICES
  • APPLICATIONS FILED WITH FRANCHISING OFFICE
  • HOW TO AVAIL OF SUCH SERVICES:
  • CIVIL AVIATION AUTHORITY OF THE PHILIPPINES
  • PROCEDURE IN FILING A COMPLAINT:
  • HOW THE AGENCY RESOLVES THE COMPLAINT:
  • AIRLINE SERVICES:
  • Terminal 1
  • Terminal 2 "Centennial Terminal"
  • Domestic Terminal
  • SERVICE ROUTE
  • PROCEDURE IN FILING COMPLAINTS
  • HOW THIS AGENCY RESOLVE SUCH SOMPLAINTS
  • HOW MAY PUBLIC AVAIL OF SUCH SERVICES:

Page | 1

Food and Drug Administration
(formerly Bureau of Food and Drugs) Formed: May 25, 1966 Jurisdiction: Philippines HeadquartersCivic Drive, Filinvest Corporate City, Alabang, Muntinlupa City 1781, Metro Manila Parent agency: Department of Health (Philippines) www.fda.gov.ph old.fda.gov.ph SERVICES OFFERED: The FDA has several services available to the public. All of which may be availed by application - submission of the right form to their office. As of today, they provide the following services: 1) Licensing of establishment manufacturer, trader, packer, and re packer for food products, drugs, household hazardous products and others; 2) Product registration for food, drug, cosmetic, household hazardous and pesticides; 3) Pharmaceutical services for human and veterinary uses; also includes herbal medicines and products; 4) Importer, exporter, distributor and drug outlets; 5) Laboratory services; 6) Compliance services for ad monitoring, sale promo, promo conducting, issuing clearance for advertising, and others. The FDA also caters to the investigation and jurisdiction of consumer complains, including those pertaining to counterfeit drugs, as provided for by Article 163 of Republic Act no. 7394, otherwise known as Consumer Act of the Philippines. Pursuant to this, the complainants may submit an affidavit of complaint to the Department of Health's legal service. The agency is viewed as a world-class regulatory agency and center of scientific excellence composed of professionally competent, legally qualified, efficient, and confident staff with unfettered enforcement capabilities.

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Its mission is to ensure the safety, efficacy, purity, and quality of processed foods, drugs, diagnostic reagents, medical devices, cosmetics and household hazardous substances through state-of-the-art technology, as well as the scientific soundness and truthfulness of product information for the protection of public health.1 The Food and Drug Administration of the Philippines (Filipino: Pangasiwaan ng Pagkain at Gamot, or FDA, formerly the Bureau of Food and Drugs or BFAD) was created under the Department of Health to license, monitor, and regulate the flow of food, drugs, cosmetics, medical devices, and household hazardous waste in the Philippines. The FDA's main goal is to ensure the health and safety of food and drugs made available to the public.Republic Act No. 9711, an act strengthening and rationalizing the regulatory capacity of the Bureau of Food and Drugs by establishing adequate testing laboratories and field offices, upgrading its equipment, augmenting its human resources complement, giving authority to retain its income, renaming it the Food and Drug Administration (FDA), ameding certain sections of Republic Act No. 3720, was signed by President on August 18, 2009. The same law puts more teeth into the law enforcement capability of the agency by integrating the regional operations under a single directorate. A law enforcement unit will also be established under every regional office that has functions, powers, and responsibilities similar to the NBI and the PNP. Tying all the projects of together is a spirit of efficiency, transparency and collaboration. He believes in an agency of mature regulators that knows when to deregulate. He considers industry as both an ally and a ward - salient rules and regulations make for easy compliance. At the core of his leadership is a certainty that a strong, effective yet responsive FDA will ensure the health of Filipinos as their vanguard

HOW DOES BFAD PROCESS CONSUMER COMPLAINTS? Consumers are advised to coordinate with the nearest Department of Health Center for Health Development (CHD) for product complaints. If the Acting Consumer Arbitration Officers deem it fit that the complained product needs laboratory analysis, the product will be forwarded to the BFAD Laboratory Services Division.

1
http://en.wikipilipinas.org/index.php?title=Bureau_of_Food_and_Drugs

Page | 3

Bureau of Product Standards
3/F Trade and Industry Bldg. 361 Sen. Gil Puyat Ave., Makati City Tel. Nos.: (+632) 751.4700 Fax: (+632) 751.4706 The BPS is the National Standards Body of the Philippines established by Republic Act (RA) No. 4109, otherwise known as the Philippine Standardization Law, and Executive Order (EO) No. 133. It was mandated to develop, implement, and coordinate standardization activities in the Philippines. It is primarily involved in standards development, product certification, and standards implementation/promotion to raise the quality and global competitiveness of Philippine products at the same time to protect the interests of consumers and businesses.2 SERVICES OFFERED: Pursuant to its purpose as the National Standards Body, the BPR offers the following services: • Standards Enforcement and Consumer Assistance o Conducts regular market monitoring and enforcement operations nationwide o Acts on consumer complaints/reports o Holds seminars for the manufacturers, importers, traders, wholesalers, distributors, and retailers on their responsibilities to the buying public • Product Testing Services o Offers third-party testing of products through its BPS Testing Center o Performs electrical, chemical, and mechanical testing of products primarily to support the BPS Product Certification Scheme • Product Certification Program o Issues the Philippine Standards (PS) License and the Import Commodity Clearance (ICC) to manufacturers and importers, respectively, that complies with the safety and quality requirements of a specific standard • Registration of Assessors Services o Supervises the National Registration Scheme for Quality Management System (QMS) and Environmental Management System o Updates assessors on matters concerning international quality and environmental standards • Information Services o Offers Library services/Standards Data Center o Receives inquiries and fills orders for copies of local, foreign and international standards, catalogues, standards-related publications, and metrication materials
2
http://www.dti.gov.ph/dti/index.php?p=249

Page | 4

• •

• •

WTO TBT Enquiry Point Services o Assists exporters in identifying and obtaining overseas standards and regulatory and testing requirements that are affecting their products International Services o Performs and oversees activities concerned with regional and international affairs of the BPS particularly on the development of memorandum of understanding (MOU) and mutual recognition arrangements (MRA) in a bilateral and multilateral level Accreditation of Conformity Assessment Bodies o Awards certificates of accreditation to management system certification bodies that issue Certificates of ISO 9001 or QMS, ISO 14001/Environmental Management System (EMS), and Hazard Analysis Critical Control Point (HACCP) Laboratory Accreditation o Accredits testing and calibration laboratories through the BPS Laboratory Accreditation Scheme (BPSLAS) Training o Extends technical assistance through seminars and training programs both for the government and private sectors3

3
http://www.dti.gov.ph/dti/index.php?p=348

Page | 5

Bureau of Trade Regulation and Consumer Protection
2/F Trade and Industry Bldg., 361 Sen. Gil J. Puyat Ave., Makati City The BTRCP functions as a policy-making body and oversees the overall implementation of trade and consumer protection laws; namely E.O. No. 259, the Consumer Act, Price Act, Foreign Investment Act of 1991 and the Price Tag Law. To render the programs and services it offers, the BTRCP has three divisions which are the Fair Trade Division, the Consumer Welfare Division, and the Business Regulatory Division. The Fair Trade Division offers the following programs and services: Policy research and review • Formulates programs and policies on fair trade laws and other related provisions • Prepares position papers and monitors senate/congress bills and resolutions Consultancy and technical services • Provides legal/technical consultancy to DTI ROG, non-government organizations (NGO), and other DTI clients • Conducts regional consultancy on enforcement • Conducts training/Seminar for regional/provincial offices4 The Consumer Welfare Division has the following services: • Provides ample protection to consumers thru tri-media consumer education and information dissemination program • Releases information materials such as Consumer Alerts, Consumer Tips, flyers, calendar, film and press releases • Provides mechanism for the speedy resolution of consumer complaints • Prepares guidelines in the development and strengthening of consumer organizations • Maintains consumer hotline including the maintenance of the i-reklamo system5 The Business Regulatory Division has the following programs and services: • Provides system and standards in the accreditation of service and repair enterprises and licenses and permits for realty service, fire extinguisher, and bonded warehouse • Verifies and approves business names (BNs) nationwide for provinces without on -line linkages Price Monitoring Unit
4
http://server2.dti.gov.ph/dti/index.php?p=181

5
Ibid

Page | 6 • • • • • • Acts as the Secretariat to the National Price Coordinating Council (NPCC) Provides technical support to different industry associations Reviews suggested retail prices (SRPs) Evaluates the impact of foreign exchange (forex) rate fluctuations and oil price hikes to the prices of basic necessities and prime commodities Develops strategies in maintaining price stability and supply sufficiency of basic necessities and prime commodities Consolidates and analyzes nationwide price monitoring reports Provides services to the 24-hour consumer hotline during emergencies and related instances6 6 Ibid .

Page | 7 Construction Industry Authority of the Philippines 3/F Jupiter 1 Building 56 Jupiter Street.: (+632) 896.: (+632) 895. and contractors' performance ratings. Generally. CIAP provides information on industry policies.which issues. Makati City Tel.1833 E-mail: pocb@skyinet.4569 / 896. industry performance and prospects. recommend.: (+632) 897.org/index. suspends. the Philippine Contractors Accreditation Board (PCAB). and revokes licenses of contractors. the Philippine Domestic Construction Board (PDCB).6826 Fax No.7 SERVICES OFFERED: The CIAP and its four implementing boards provide various regulatory and developmental services for the construction industry. Nos. and regulate the growth and development of the construction industry. plans.1831 / 896. 7 http://en. guidelines. blacklisted contractors.. assigned to formulate . It exercises jurisdiction and supervision over the following implementing boards.4424 / 895. and the last one was the Construction Industry Arbitration Commission (CIAC) which takes charge of disputes arising from. Metro Manila Construction Industry Authority of the Philippines 2/F & 5/F. contractors' profiles.com POCB Overseas Registration Construction Industry Authority of the Philippines Tel.wikipilipinas..4258 / 897.com Construction Industry Authority of the Philippines (CIAP) was created to promote. Nos. accelerate. or connected with government and private contracts. and programs for the efficient implementation of public and private construction in the country. 369 Gil Puyat Ave. Makati.php?title=Construction_Industry_Authority_of_the_Philippines_ %28CIAP%29 .com Licensing and Registration Construction Industry Authority of the Philippines Tel. Executive Center Bldg. Nos. Makati Ave.9336 E-mail: ciapdti@yahoo.: (+632) 895. the Philippine Overseas Construction Board (POCB) which assigned to formulate strategies and programs for developing the country's overseas construction industry.net / pocb2009@yahoo. and implement policies. cor.0869 E-mail: pcabphil@yahoo.

to registered overseas contractors. Through the Philippine Domestic Contractors Board (PDCB). The PDCB likewise accredits CPES evaluators and provides information on CPES ratings and blacklisted firms. through the Construction Industry Arbitration Commission (CIAC).:(+632) 897.0853 / 897. The POCB also provides market information. CIAP assists various government-tendering agencies and other concerned entities in establishing the Contractors Performance Evaluation System (CPES) to ensure quality and safety in their construction projects. the CIAP also registers and issues project authorization to Philippine contractors and consultants for overseas operations. It also subsidizes the costs for the resolution of small claims (P1 million and below) through the Arbitration Development Fund and accredits construction arbitrators. the CIAP. Lastly. HOW DOES THE AGENCY RESOLVE CONFLICTS: It is resolved through the Arbitration/Mediation Construction Industry Authority of the Philippines Tel Nos.com Housing and Land Use Regulatory Board . such as project opportunities and country profiles. resolves construction contract disputes through arbitration and mediation/conciliation. Through the Philippine Overseas Construction Board (POCB).Page | 8 One of its vital roles in the construction industry is the regulation of the domestic contracting sector through the issuance of licenses to contractors and the contractors' registration and classification by the Philippine Contractors Accreditation Board (PCAB) for government projects.9313E-mail: ciapdti@yahoo.

Metro Manila cities and Provincial Physical Framework Plans (PPFPs). Quezon City. and any amendment or revocation thereof decided upon by a simple majority of all registered owners (concurrently with City or Municipal Engineer). Zoning and Homeowners Asociations " Register Brokers. PLANNING : (EO 648. " Register and license subdivision and condominium projects. " Monitor development and construction of registered/licensed projects. " Approve Master Deed and Declaration of Restrictions of condominium project. RA8763 (Sec. REGULATION: (EO 648. Diliman. RA 9904. guidelines and standards on housing and real estate. PD 957. 2. and the just resolution of disputes. RA 7899. " Update and revise rules. . memorial parks and columbaria. " Review and approval of CLUPs for Highly Urbanized Cities (HUCs). RA 7279) " Formulation of Comprehensive Land Use Planning Guidelines " Technical assistance to LGU's in CLUP preparation and to members of Provincial Land Use Committee (PLUC) and Regional Land Use Committee (RLUC) in CLUP review. " Train LGUs in subdivision plan approval and zoning enforcement. " Update and revise the National Urban Development and Housing Framework. Kalayaan Avenue Corner Mayaman Street.26)).Page | 9 HLURB Building. BP 220. Dealers and Saleme 1. integrity. farm lots. housing development and homeowners associations. EO 90. SERVICES OFFERED: Assist Local Government Units in the Preparation of Comprehensive Land Use Plans and Zoning Ordinances " Issue Development Permits (DPs) and Licenses to Sell (LS) to Condominium Projects " Register and Issue License to Sell to Subdivision Projects " Register and Supervise Homeowners Associations " Monitor Subdivision and Condominium Projects whether With or Without License to Sell " Conduct Mediation Proceedings " Hear & Decide Cases " Issue Policies and Guidelines On Land Development Projects. EO 71. 1344. Metro Manila An institution of professionals exemplifying public service with responsibility. 1216. EO 72. EO 72. competence and justice geared towards the attainment of well-planned and sustainable communities through the regulation of land use. Independent Component Cities (ICCs). " Install an information system to monitor changes in the actual use of land resources and the implementation of CLUPs by LGUs.

a notice to post bond/bank guaranty is issued. 2. etc. 6.and Inter-Homeowners associations disputes. CR/LS. Records Division forwards application to director and Head of the Technical Services for preliminary evaluation and assignment to processor.P a g e | 10 " Issue Locational Clearances for projects considered to be of vital and National or Regional Economic or Environmental significance. 8763 (Sec. Day 6-18 (BP 220) Publication (13 days) . 5. 4. Regional Director reviews. 26)) " Disputes between subdivision lot or condominium unit buyer and developer. Issuance of Certificate of Registration/License To Sell 1. corporate papers (following HLURB prescribed form) " Sangguniang Bayan/Panlungsod Resolution or ordinance approving the development of subdivision project and copy of site development plan " Certified true copy of title(s) covering the project After inspection for determination of remaining cost of development. payment of 50% for processing fee with the cashier. conducts site inspection (if needed) and prepares draft decision/action on application. 1. " Register real estate brokers. monitoring (processing is not resumed unless deficiencies are submitted. dealers and salesmen engaged in selling projects under 3. " Intra. appeals. Days 2-4 Evaluation of Application for CR/LS (Steps 12-13) (1-3 days) 3. LC. 3. secure clearances for legals. " Appeals from decisions of local zoning bodies. Day 6-22 (PD 957) Publication (17 days) (Steps 16-19) 5. Processor evaluates application (sends notice of deficiency of requirements if needed). Day 5 Head reviews/initials Notice of (Steps 14-15) Publication (1 day) 4. order of payment is issued. Head of the Technical Services reviews and initials action/decision. HOW CAN PUBLIC AVAIL OF SUCH SERVICES? Workflow for processing of Applications for DPs. ADJUDICATION: (EO 648. " Register and supervise HOAs. Filing of application with the Records Division. Day 1 Filing of Application for CR/LS (Steps 1-11) (1 day) 2. Applicant claims decision/action from Records Division after payments of remaining 50% of processing fees. RA 9904. approves/disapproves application. Note: (in application for Certificate of Registration/License to Sell) A notice to publish in a newspaper of general circulation is issued upon submission of the following: " Registration Statement (stating the name of project and location).

Day 7-10 If reply is received. sends Order of Imposition of Fine. Day 32Head reviews/signs CR/LS (1 day) (Steps 34-35) 13. Day 31Prepares decision (1 day) (Step 33) 12. Day 50 (Step 14) Filing of reconsideration to NOV or CDO/Order of Imposition of Fines . Day 29-30 Determines/checks case/cmplaint (Steps 30-32) against the project (2 days) 11. advise re: PD 1216 (maintenance/donation) 4. Refer to flowchart for details Monitoring of Projects 1. Day 3-6 (Steps 5-5b) If there's violation. Day 28Posts performance bond (1 day) (Steps 26-29) 10. Day 11-14 (Steps 9-20b) Lifting of Order if meritorious 6. or detemine if reply is Meritorious 5.P a g e | 11 (Steps 16-19) 6. issues Notice of Violation (NOV) on Cease and Desist Day 3-6 (Steps 6-6b) Order (CDO). Day 33Payment of Fees (Steps 36-42) Note: Required documents are complete and in order. Day 46-49 (Steps 13-13b)Lifting of Filing Order if there is compliance to Order 8. If there's no violation. Day 27Head reviews/initials letter to post (Steps 24-25) performance bond (1 day) 9. Day 1 (Steps 1-2) Evaluation of project records preparatory of Site Inspection Day 1 (Step 2) Signing of authority to inspect (Regional Director/Officer) 2. Day 2 (Step 3) Conduct of Site Inspection Day 2 (Step 3) Preparation of Inspection Report/Findings Day 2 (Step 4) Determination of Inspection Report/Finding if there's violation 3. Day 26Prepares letter/computes performance (Steps 22-23) Bond (1 day) 8. Day 23-25 Site Inspection (1-3 days) (Steps 20-21) 7. Day 15-45 (Steps 11-12b) Determination if there' s compliance to Order of Imposition of fine (including mailing time) 7.

Day 115 If all administrative remedies are exhausted.P a g e | 12 9. if proponent still refuses to comply with order 12. 2. Day 53-113 (Step 20) Determination if with reglementory period of Writ of Execution expired (60 days) 13. Day 3 Release letter of approval/disapproval (1 day) Note: Required documents are complete and in order. Day 51 (Step 15) Re-evaluation of entire records if Re-evaluation is considered 10. Day 1 (Steps 1-6) Filing of application for Approval of Advertisement (1 day) 2. Day 114 (Steps 22-24) Letter reminder to the sheriff requesting status of the writ issued 14. Days 2 & 3 (Steps 7-12) Evaluation of Applicationfor AdvertisementHead reviews/signs letter of approval/disapproval (2 days) 3. Area 3. Refer to Flowchart for details Approval of Advertisement 1. Duration varies depending on the following: 1. Refer to flowchart for details PROCEDURE OF FILING COMPLAINT Disposition of Cases . 3. Excludes responsive time of respondents. case is endorsed to prosecutor's office for criminal action Day 115 (variable) (Steps 25a-26) Review of the case/issuance of decision Note: Required documents are complete and in order. Location of Project 2. Day 52 (Step 16) Conduct of Site Inspection and/or monitoring if necessary Day 52 (Step 16-18b) Preparation of Site Inspection Report/Findings Relief Order Reduction of fine Affirm OIF Deny motion for reconsideration 11. Day 53 (Steps 19-19b)Preparation of Writ of Execution. 1.

12. Records Officer receives complaint as duly filed. If petition for review on the decision is filed on time. 6. case is evaluated by arbiters to Board of Commissioners from further proceedings. Day 45-48 (Steps 12-16) Preliminary conference (4 days) 9. HOW TO RESOLVE SUCH COMPLAINT: 1. Complainant pays filing fees with cashier. Day 8-10 (Steps 6-8) Arbiter reviews/signs summons and mailing of summons (3 days) 5. 10. Complainant submits complaint to Records Officer for verification of completeness of requirements. Court Sheriff executes decision. Day 1 (Steps 1-3) Filing of complaints (1 day) 2. 5.max. upon motion issues a writ of execution. Respondent answers complaint in 20 calendar days. Upon finality of decison. 8. Arbiters decide case within 30 days from submission for decision. 9. Day 109-138 (Steps 17-18) Submission of position papers . Day 11-17 (Step 9) Expected receipt of issuance (7 days respondent) 6. Arbiter summons respondent and notifies complainant of preliminary hearing. if filed by registered mail (7 days) 8. Day 2-4 (Step 4) Raffle to arbiter (3 days) 3. 2. assessment of filing fees and issuance of order of payment. Day 49-108 (Steps 17-18) Termination of preliminary conference (period of amicable settlement) (60 days from day 48 . Day 38-44 (Steps 10-11) Receipt of answer. 3. Day 18-37 (Step 9) Filing of answer 7. 7. arbiters. and submit case for decision. Day 5-7 (Step 5) Issuance of summons (3 days) 4. complainant and respondent file position paper and draft decision. 4. Arbiters conduct preliminary hearing. 11. If no settlement of case is reached.P a g e | 13 1. Director evaluates complaint and raffles the same to arbiter. period) 10.

.P a g e | 14 (30 days from day 1018 . period) 12.M. They regulate the activity of various maritime training centers in the conduct of their training. Kalaw St. .max.max. Ermita. period) 11. Antonino Bldg. Bocobo Sts. Day 169 (Steps 19-20) Issuance of decision (1 day) Maritime Training Council (MTC) 10th Floor G. T. Manila The Maritime Training Council (MTC) is an agency that is tasked to oversee Filipino seafarers. Day 139-168 (Steps 17-18) Submission of case for resolution and Drafting of decision (30 days from Day 138 .cor. J..E.

6. Certification and Watch keeping (STCW) for Seafarers 1978 Convention. 2. Subsequently. as amended. Culture and Sports the number and maximum enrollment of nautical schools to ensure that the graduates will have reasonable opportunity to be employed aboard ship after their graduation. particularly with the International Maritime Organization. by virtue of Executive Order no. the following are the functions of the MTC: 1. Culture and Sports (now the Department of Education) in regulating and supervising the establishment and operation of seamen training centers throughout the country. 1404. Liaise and coordinate with international organizations. as amended. 5. Be responsible to other State Parties with respect to the Philippine compliance to the Convention. formulate. the MTC's functions include the following additions: 1. and examination and assessment carried out by or under the authority of the government instrumentality concerned. 4. SERVICES OFFERED: Under the Letter of Instructions no. Study. 7. are conducted in accordance with Paragraph 2 of Regulation I/8 of the Convention. Assist the Ministry of Education. Issue certificates of proficiency or competency to seamen who meet the training requirements of the Convention. 242. and prescribe standards of training for seafarers as prescribed by the Convention. 3. 3. Formulate rules and regulations to implement the STCW of 1978 and to attain the objectives of LOI 1404. 2. upgrading and qualifying of seafarers. evaluate and recommend to the Ministry of Education. Ensure that the evaluation of the quality standards of the government instrumentalities involved in the administration of the certification system. 4. as amended. training courses and programs. . as amended. as regards the training. Prescribe and collect fees from the seamen training centers subject to clearance by the National Tax Research Center and to be remitted to and will constitute as part of the Seafarers Welfare and Fund. Develop.P a g e | 15 MTC was created to give effect to the International Maritime Organization's Standard of Training. including the qualification of instructors and assessors. 8. Communicate to the IMO information required under Regulation I/7 of the Convention. Undertake special programs/projects in furtherance of the objectives of training and upgrading of seafarers. Ensure that all legal and administrative measures taken and provided by the concerned government agencies and instrumentalities are appropriate and compliant to the Convention. including compliance with Regulation I/10.

P a g e | 16 .

1:00 p. – 5:00 p. m... What are the requirements? 8 http://en. the NMP offered various courses for deck and engine officers and the basic safety courses for both officers and ratings. Leyte Tel Nos. Pursuant to its function. support and administrative service facilities. 1369.php?title=National_Maritime_Polytechnic . 1978 by virtue of Presidential Decree No. the NMP was granted a 17-hectare lot in Cabawalan. 126 in 1987.... (053) 321-3356/321-3352/321-0761 On May 1. handlers and fisherman. the NMP was established..8 SERVICES OFFERED: A1.. shall conduct researches and studies on the latest maritime technologies and other related matters for the maritime industry. Small-scale motorboat operators.. the agency aims to provide maritime training and research that measure up to international standards and respond to the needs of Filipino Seafarers and the industry. m. m.. the signing of the Technical Cooperation Program between the Philippines and Japan resulted in a two-phase modernization and expansion program. Tacloban City. Sunday .wikipilipinas.7:00 a...P a g e | 17 National Maritime Polytechnic Cabalawan. were also given Safety-at-Sea Courses from 1994 to 1996. Tacloban City which was part of its expanding operation. In 1980. REGISTRATION OF TRAINEES Schedule of Availability of Service : Monday to Friday .. the NMP implemented the Faculty Development Program and Staff Development Programs. To strengthen and boost the competence of the agency's manpower. m. as well as motorboat operators and handlers. The Philippines' commitment and Japan's assistance resulted in the construction of up-to-date training.. maritime trainers.. The NMP’s function shall offer specialization and upgrading courses for both licensed officers and ratings. the NMP became a state college to be governed by the Department of Labor and Employment agency. The initial operation was handled by employees from the National Seamen Board. Through Executive Order No.. and other interested persons. In 1985.org/index. Who May Avail of the Service : Seafarers and would-be seafarers.. The creation the NMP was brought about by the need for a maritime training center in the country. – 5:00 p. The NMP also developed and implemented training programs for maritime cadets... Since 1986.

1 x 1 latest ID picture •  1 pc. 2x2 colored picture on a white back ground w/ name tag and in uniform for each course enrolled 2.Basic Safety Training (BST) o 1 pc. Medical & Security Courses 1.P a g e | 18 I. 1 x 1 latest ID picture •  1 pc 2x2 colored picture on a white background with name tag and in uniform (for marine graduate). or plain white polo (for non-marine graduate) 3. 1 x 1 latest ID picture o 4 pcs 2 x 2 colored picture on a white background with name tag & in uniform (for marine graduate) or plain white polo (for non-marine graduate) o Original and photocopy of the following: •  TOR/ Diploma/ School Certification •  Live Birth Certificate (NSO authenticated for enrollees w/o shipboard experience) •  Medical Certificate valid w/n 3 months of the intended training period •  Accident Insurance Policy valid w/n the training period •  1st and last page w/ entries of SIRB or Certificate of Sea Service (for enrollees w/ shipboard experience) 2. Safety. Advanced Training in Fire Fighting o same requirements with PSCRB Course o Electrocardiogram (ECG) Tracing with reading II. Proficiency in Survival Craft and Rescue Boat other than Fast Rescue Boat (PSCRB) o Original and Photocopy of the following: •  BST Certificate if taken in other training center •  Medical Certificate •  Accident Insurance Policy •  1pc. STCW Courses (Deck/Engine Courses) 1. Additional Entry Requirements for Sponsored Courses: o OWWA Sponsored Courses: Notice of Award . Basic Entry Requirements: o Photocopy of the following: •  BST Certificate if taken in other Training Center •  1st and last page with entries of SIRB or Certificate of Sea Service •  PRC License •  1 pc.

visitors from other schools/colleges and government agencies. Cargo Handling and Care of Cargo (CHCC). laptop computer (optional) o BST.scientific calculator. without noon break (Monday to Thursday) 8:00 a. m.long sleeves shirt with tie for male and blazer for female participants A2. m. Radar Plotting & Use of ARPA (RNPRPUARPA) Course . CERTIFICATION Schedule of Availability of Service : 2:00 p. long sleeves shirt for practical exercises o SSBT .09 & 3. IMO Model Course 6. – 5:00 p. Other Requirements: o RSC and Radar Navigation. to 5:00 p.P a g e | 19 o Company Sponsored Courses: Referral Letter 3. Additional Entry Requirements for specific courses: o Gen. trainers and administration personnel (regular. m.5:00 p. (Monday to Friday) and 1:00 p.12 . compass divider and pair of triangles o Trim and Stability (TS).m.m..m.marine deck officer Type B uniform o IMO Model Course 6. (Sundays) Who May Avail of the Service : NMP Trainees who successfully completed the required number of hours in a particular module. m.m.PRC License for Deck Officers 4. contractual or job order status).Shore-based Fire Fighting (SBFF) Certificate o GOC for GMDSS Course .12 . to 5:30 p. PSCRB and ATFF Courses .09 & 3. LIBRARY SERVICES (Book Lending) Schedule of Availability of Service: → → → 7:30 a. without noon break (Friday) Who May Avail of the Service: → → → → Current NMP trainees. Tanker Familiarization Course (GTF) .extra shoes. B.pencil. What are the Requirements: → → → → For Trainees: o Proof of Registration (POR) o Valid Identification Card o Duly Accomplished Borrower’s Registration Form For Trainers/Administration Personnel: o Valid Identification Card o Duly Accomplished Borrower’s Registration Form For Other Users: .

. BILLETING AND ACCOMMODATION Schedule of Availability of Service: → → → → 8:00 a. written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance Counter. visitors and guests PROCEDURE IN FILING COMPLAINT: Consumers are advised to do any of the following:  Accomplish their Feedback Form available in the frontline services offices and put in drop box at the Public Assistance Counter.gov. Admin. HOW DOES THE AGENCY RESOLVE SUCH COMPLAINT: If consumers are not satisfied with their service.m. (daily without noon break) Who May Avail of the Service: → → → → → NMP trainees.  Talk to our OFFICER OF THE DAY.P a g e | 20 o Valid ID Card o Permit duly approved by Head. & Finance Division o Official Receipt Duration: → → → → → → → → → → → 20 -23 minutes C.ph) or call 321-3356.m.  Send your feedback through e-mail (info@nmp. to 6:00 p. employees.

laws. Diliman. and monitoring compliance of policies." SERVICES OFFERED:  Adoption Of Color Scheme And Trade Name  Change Of Chassis  Change Of Engine  Change Of Name  Change Of Party  Change Of Place Of Registration  Confirmation Of Unit  Consolidation Of Cases  Dropping And Substitution Of Units  Dropping Unit  Extension Of Validity  Installation Of Advertisment  Interchange Of Units  New Certificate Of Public Convenience  Registration In Lieu Of Authorized Unit . and regulations of public land transportation services. entitled "Reorganizing the Ministry of Transportation and Communications. and for other purposes. enforcing. Quezon City 1100 Philippines The Land Transportation Franchising & Regulatory Board (LTFRB) was created under Executive Order no. LTFRB is vested with. administering.P a g e | 21 Land Transportation Franchising & Regulatory Board (LTFRB) East Avenue. 202 which is responsible for promulgating. 125. quasi-judicial powers and functions pursuant to Executive Order No. as amended. among others. Defining its powers and functions.

e. type of complaint among others. Etc)  Upgrade / Downgrade Of Unit  Request For Correction HOW TO AVAIL SUCH SERVICES: Consumers are advised to fill up the required forms depending on the services they intend to avail. The complainants are required to fill in the necessary information such as their name.G. depending on the services. Ecursion. contact number.P a g e | 22  Re-Registration Of Authorized Unit  Sale And Transfer  Special Permit With Petition  Special Permit-Simple (E. vehicle type. PROCEDURE OF FILING COMPLAINT: Consumers may submit an online complaint through the agency’s website by clicking directly the ‘File a Complaint’ tab which can be easily seen from the website’s home screen. Operator Data Sheet. address. Outings. The requisite forms can be downloaded from the website and additional documentary papers may be required i. .

Letter of Authority . and air freight forwarders as well as their property. property rights.A. 1462). cargo sales agents who are fit. general sales agents. cargo sales agents. No. and approved by the President of the Philippines. it is authorized to issue Certificates of Public Convenience and Necessity (CPCN) to domestic carriers.D. and able to perform services as required by public convenience and necessity. CAB likewise performs quasi-judicial functions. Old MIA Road Pasay City 1300 The Civil Aeronautics Board (CAB) is the agency of the government mandated to regulate the economic aspect of air transportation. cargo sales agent and off-line carrier.P a g e | 23 Civil Aeronautics Board Location: CAB Building. equipment. and Letters of Authority to airfreight forwarders. Certificate of Public Convenience and Necessity (CPCN) – is a permit issued by the Board authorizing a domestic person or entity (60/40 equity) to engage in international and/or domestic. CAB is an attached agency of the Department of Transportation and Communications (DOTC). general sales agents. control and jurisdiction over air carriers. facilities. willing. SERVICES OFFERED: . scheduled and/or non-scheduled air transportation services. authorizing a foreign air carrier to engage in foreign air transportation services. and franchise (R. Foreign Air Carrier’s Permit (FACP) – is a permit issued by the Board. as amended by P. 776. and shall have the general supervision. It is signed by the Executive Director subject to the ratification of the Board on its scheduled meeting. general sales agent. III. II. Foreign Air Carrier's Permit (FACP) to foreign carriers. A grantee of a CPCN may operate even without a legislative franchise. What are the Permits Issued by the CAB? 1. In the exercise of its regulatory powers.is an approval issued by the CAB authorizing a person or entity to engage in airfreight forwarder.

so that the existence of any matter shown in color will be accurately indicated on photostatic copies. Foreign Air Carrier's Permit (FACP) to foreign carriers. CAB likewise performs quasi-judicial functions. (a) Contents. complaint. provided the copies are clear and legible. The left margin shall be at least 11/2 inches wide. date of filing. General requirements as to documents. (b) Formal specifications of documents. charts and other documents may be larger. folded to the size of the document to which they are attached. that if signed by some other persons. Documents required by any section of this chapter to be filed with the Board shall be filed with the Secretary of the Civil Aeronautics Board. Unless otherwise specified. it shall be bound on the left side. motion or other document filed in a proceeding shall be signed by the party filing the same. Manila. (2) Papers may be reproduced by printing or by any other process. and a concise but complete statement of the fact relied upon and the relief sought. general sales agents. and if the document is bound. or by any other person. an executed original and nine (9) true copies of each document required or permitted to be filed under these rules shall e filed with the CAB and such additional number of copies as the Board may require. and able to perform services as required by public convenience and necessity. Section 8.P a g e | 24 It is authorized to issue Certificates of Public Convenience and Necessity (CPCN) to domestic carriers. Every application. petition or motion. In case there is no rule. Such documents shall be deemed to be filed on the date on which they are actually received by the Secretary of the Board. cargo sales agents who are fit. (c) Number of copies. petition. or by a duly authorized officer or the attorney-at-law of record of such party. such document shall contain a proper identification of the parties concerned. the reason therefore must be stated and the power of attorney or other authority authorizing such other person to subscribe the document must be filed with the document. regulation or order of the Board which prescribed the contents of the formal application. complaint. Provided. The copies need not be signed but the name of the person signing the original shall be reproduced. (1) All documents filed under this Chapter shall be on strong. durable paper not larger than 81/2 by 14 inches in size except that tables. Appropriate notes or other indications shall be used. a reference to the provision of the statute and regulation under which the document is filed. Application Process: Section 7. Filing of documents (a) Filing address. and Letters of Authority to airfreight forwarders. The signature of the person signing the document constitutes a certification that he has read the . (b) Subscription. Philippines. willing.

the document shall be made effective as of the date of original filing.P a g e | 25 document. (a) Notice. (c) Objections to evidence. . The initial document filed by any person in any proceeding shall state on the first page thereof the name and post office address of the person or persons who may be served with any document filed in the proceeding. Amendment of documents and dismissal. makes known the action he desires the Examiner to take or his objection to an action taken. Evidence shall be presented in written form by all parties wherever feasible. Formal exceptions to the rulings of the Examiner made during the course of the hearing are unnecessary. Evidence presented at the hearing shall be limited to material evidence relevant to the issues as drawn by the pleadings or as defined in the report of pre-hearing conference. Section 9. at the time of the ruling of the Examiner of the examiner is made or sought. or filed in a proceeding is not in substantial conformity with the applicable rules or regulations of the Board as to the contents thereof. (b) Evidence. may strike or dismiss such documents. the Board. If any document initiating. and that it is not interposed for delay. as the Examiner may direct. information and belief every statement contained in the instrument is true and no such statements are misleading. If amended. Rulings on such objection shall be a part of the transcript. or require amendment. it is sufficient that a party. Any offer of proof made in connection with an objection taken to any ruling of the Examiner rejecting or excluding preferred oral testimony shall consist of a statement of the substance of the evidence which counsel contends would be adduced by such testimony. and the transcript shall not include argument or debate thereon except as ordered by the Examiner. (e) Offers of Proof. and if the excluded evidence consist of evidence in documentary or written form or of reference to document or records a copy of such evidence shall be marked for identification and shall constitute the offer of proof. Objections to the admission or exclusion of evidence shall in short form. The Examiner to whom the case is assigned or the Board shall give the parties reasonable notice of a hearing or of the change in the date and place of a hearing and the nature of such hearing. that to the best of his knowledge. or is otherwise insufficient. Hearings. stating the grounds of objections relied upon. on own motion. subject to such later modifications of the issues as may be necessary to protect the public interest or to prevent injustice and shall not be unduly repetitious. (d) Exceptions. (c) Designation of person to receive service. or on motion of any party. and his grounds therefore. Section 28. For all purposes for which an exception otherwise would be taken.

paper. Hearings shall be recorded and transcribed by a reporter of the Board under supervision of the Examiner. unless the parties previously have been furnished with copies or the Examiner directs otherwise. such book. paper. The immaterial and irrelevant parts shall be excluded and shall be segregated insofar as practicable. or document. or. the Examiner may permit a party to withdraw original documents offered in evidence and substitute true copies in lieu thereof. If no objections to the motion are filed within ten (10) days thereafter. Of objections are received. if the examiner so directs. . and (4) The Examiner directs such incorporation or waives the above requirement with the consent of the parties.P a g e | 26 (f) Exhibits. the party offering the same shall plainly designate the matter so offered. portion shall be presented for the record in the form of an exhibit unless: (1) The portion is specified with particularity in such manner as to be readily identified. (g) Substitution of copies for original exhibits. the relevant or material matter may be read into the record. in proper form. at the commencement of the hearing. (j) Receipt of documents after hearing. be changed to reflect such corrections. When written exhibits are offered in evidence. at the latest. (1) Corrections to transcript. or when required by the Board. (k) Transcript of hearings. the copy must be furnished to each of the parties at the hearing and two copies to the Examiner. Copies of the transcript shall be supplied to the parties to the proceeding by the reporter at rates not to exceed the maximum rates fixed by the Board. If the volume of immaterial or irrelevant matter would unduly encumber the record. upon the approval of the examiner. and like copies delivered by the party offering the same to opposing parties or their attorney appearing at the hearing. but may be marked for identification. or document containing other matter not material or relevant. and if properly authenticated. the transcript may. shall be received as an exhibit. and that any portion offered by any other party may be incorporated by like reference upon compliance with subparagraphs (1) and (2) of this paragraph. When relevant and material matter offered in evidence by any party is embraced in a book. the parties shall exchange copies of exhibits at the earliest practicable time. A motion to correct a transcript shall be filed with the Secretary of the Board within ten(10) days after receipt of the completed transcript by the Board. Changes in the official transcript may be made only when they involve errors affecting substance. paper or document will not be received in evidence. who shall be afforded an opportunity to examine the book. preferably before the hearing or. and to offer in evidence in like manner other portions thereof. and (3) The parties represented at the hearing stipulate upon the record that reference. (h) Designation of parts of documents. If the Examiner has not fixed a time for the exchange of exhibits. a true copy of such matter. and (2) The party offering the same agrees unconditionally to supply such copies later. No document or other writings shall be accepted for the record after the close of the hearings except in accordance with an agreement of the parties and the consent of the Examiner. and that such portion may be incorporated by reference. In his discretion.

Therefore. Sen. 29? E. What is covered by E. is not included or covered by the said E. 2011. EO 29 offers a more flexible.O.O. In accordance with the mandate of EO 29 for the CAB to adopt EO 29's Implementing Rules and Regulations (IRR) within thirty days upon its effectivity. Philippine Shippers Bureau (PSB) 361 Trade and Industry Building . the CAB adopted EO 29's IRR during its meeting on May 02. immediately available and more pro-active option by which to attract operators and develop air services. No. an order shall e entered by the Who may File: A person who has a statutory right to be made a party shall be permitted to intervene therein. Gil J. after public consultations with aviation stakeholders. After receipt of the report of the official reporter.O.P a g e | 27 the motion and objections shall be submitted to the official reported by the Examiner together with a request for a comparison of the transcript with the stenographic record of the hearing. While an outright bilateral exchange of rights is the more procedural and conventional way by which to trade traffic rights. No. which includes all of its terminals. 29 covers all development airports or gateways that are outside Manila. What is the Objective of E. the Ninoy Aquino International Airport. Philippines 1200 The Philippine Shippers Bureau (PSB) is an agency under the Department of Trade and Industry (DTI) that implements the reservation of government cargoes for import and export to . without the burden of initially growing through the rigors of bilateral negotiations outright. Puyat Avenue. 29? The objective of E.O. No. 29 is to attract operators and encourage direct services to our development routes.O. Makati City.

P a g e | 28 Philippine flag vessels through its freight booking consolidation Center. and negotiation with its international and regional counterparts as well as shipping and transport associations on matters of mutual interests to exporters. documentation. c.PSB provides assistance to shippers in terms of freight booking. and other transport service providers. a waiver must be secured from PSB whenever such vessels are not available and/or suitable.) Consultation and negotiation with international and regional shipping and transport associations . f.) Assistance to Shippers . making it a line agency of the DTI. e. credits and guarantees be loaded on RP-flag vessel.) Supply Chain . dialogue. loss and damage to cargo. from.) Accreditation of freight forwarders . calculation of transportation costs.PSB conducts consultation.PSB conducts mediation proceedings to resolve complaints and disputes between and among shippers. overcharging. unethical conduct. delay in delivery. and other commercial users of sea transport.Under this program. otherwise. . The PSB was established as a regular bureau by virtue of Executive Order no.PSB is in-charge of accreditation of sea freight forwarders categorized as non-vessel operating common carrier. freight forwarders. marking. international freight forwarder. freight forwarding. 514 issued on 26 March 1992. d. and within the Philippines. non-payment of fees and charges and maritime fraud. importers. The nature of complaints include non-delivery. shipping lines. It used to be an attached agency known as the Philippine Shippers' Council (SHIPPERCON) created under Presidential Decree no. b. packing. 165 as amended by PD 833. and to undertake appropriate measures to develop trade through economical and efficient carriage of merchandise. and labeling.PSB is the implementing agency of PD 1466 which requires that all government cargoes and those cargoes owned by private entities with government loan. and other commercial users of water transport.) Implementation of PD 1466 . and other related services in order to facilitate the transport of cargo to. adequacy of services and reasonable terms and conditions of carriage. PSB shall determine the costs involved in the distribution/ transport of some basic and prime commodities and recommend more efficient distribution that would mean assured supply of these commodities at reduced transport cost. The following are the programs rendered by PSB to the public: a. particularly on freight rates. and domestic freight forwarder.) Mediation . importers. containerization. Its mandate according to PSB policies is to promote and protect the common interests of Philippine exporters.

2. rules and regulations. Temporary Operator’s Permit (TOP) – pink copy Note: If TOP was lost. But. LTO is one among the two offices created under the Land Transportation Commission (LTC) until its abolishment on 1987.Present the issued TOP (pink copy) together with all other pertinent documents to the Evaluator. especially in providing a more viable means of land transport and a secured travel for our transport users and commuters. If the apprehension is less than fifteen (15) days. secure an Affidavit of Loss TOP 2. if it is more than fifteen (15) days. Photocopy of Official Receipt (OR) of the motor vehicle 4. Quezon City. Photocopy of Certificate of Registration (CR) of the motor vehicle 3. Other pertinent documents / certification such as Motor Vehicle Inspection Report (MVIR) and Certificate of Emission Compliance (CEC) Procedure 1. Diliman. Official Receipt of payment of fines and penalties 7. Proceed to the Cashier to pay the corresponding fines and penalties. Unit Verification from the Land Transportation Franchising & Regulatory Board (LTFRB) and Photocopy of Decision and/or Certificate of Public Convenience (CPC) 5.P a g e | 29 Land Transportation Office (LTO) East Avenue. The other office as herein said belonging to LTC was the Land Transportation Franchising and Regulatory Board (LTFRB). Philippines The Land Transportation Office (LTO) is an attached agency of the Department of Transportation and Communications (DOTC) which is responsible for optimizing the land transportation service and facilities and to effectively implement the various transportation laws. The LTO envisions a well-developed transportation system that will play a vital role in improving the quality of life of the Filipino people. LAW ENFORCEMENT AND ADJUDICATION OF CASES • • • • • Transactions Settlement of Admitted Cases (MOTOR VEHICLE (MV) / PLATE) Settlement of Admitted Cases (DRIVER’S LICENSE (DL)) Settlement of Contested Cases Settlement of Impoundable Violation Law Enforcement Certification/Clearance SETTLEMENT OF ADMITTED CASE MOTOR VEHICLE (MV) / PLATE Requirements 1. Resolution and/or Judgment from the Traffic Adjudication Service (TAS) 6. If the vehicle is For Hire. . a “Resolution” and/or “Judgment” shall be issued to the driver duly signed by the Evaluator. the transaction shall pass through the Hearing Officer and a “Resolution” and/or “Judgment” shall be issued duly signed by the Approving Officer.

etc. secure an Affidavit of Loss TOP 2. But. the transaction shall pass through the Hearing Officer and a “Resolution” and/or “Judgment” shall be issued duly signed by the Approving Officer.g. Illegal Parking. a “Resolution” and/or “Judgment” shall be issued to the driver duly signed by the Evaluator. Certificate of Attendance – Seminar/Examination 5. Temporary Operator’s Permit (TOP) – pink copy b. If the apprehension is less than fifteen (15) days. • After the correction of defects. Reckless. Certificate of Attendance (Seminar/Exam result) – if the violation committed was a running/moving violation Note:If the violation committed was a running/moving violation such as but not limited to Disregarding Traffic Sign (DTS). Resolution/Judgment c. Traffic Safety Division / Seminar Room to attend a seminarand undergo a written examination prior to the release of the confiscated motor vehicle plates. the apprehended unit shall be submitted to the Motor Vehicle Inspection Center (MVIC) for inspection wherein an MVIR shall be issued to the driver / operator. the driver / operator is required to correct the said defects. Official Receipt of payment of fines and penalties 4. proceed to the Road Safety Training Seminar. violation is no seatbelt installed and broken windshield. Proceed to the Law Enforcement Custodial Section/Releasing Officer to redeem the confiscated motor vehicle plate/s. Temporary Operator’s Permit (TOP) – pink copy Note: If TOP was lost.P a g e | 30 3. Present the issued TOP (pink copy) together with all other pertinent documents to the Evaluator. Resolution and/or Judgment from the Traffic Adjudication Service (TAS) 3. Obstruction. if it is more than fifteen 15) days. Other pertinent documents / certification such as photocopy of Official Receipt (OR) and Certificate of Registration (CR). Photocopy of the OR/CR of the motor vehicle e.Only those who passed the said examination will be issued a “Certificate of Attendance” which is required in the redemption of the confiscated motor vehicle plate/s.Motor Vehicle Inspection Report (MVIR)(if the violation committed has an accessory penalty which is a motor vehicle related) • If the violation committed has an accessory penalty which is a motor vehicle related. Venue • LTO Central Office (Main Office) – Traffic Adjudication Service (TAS) • LTO National Capital Region (NCR) – Operations Division • Other LTO Regional Offices – Operations Division • Any LTO District Office – if apprehended in other Regions SETTLEMENT OF ADMITTED CASE DRIVER’S LICENSE (DL) Requirements 1. Official Receipt of payment of fines and penalties d. Submit the following documents: a. Procedure 1. e. f.. .

Traffic Safety Division / Seminar Room to attend a seminarand the written examination prior to the release of the confiscated driver’s license. Photocopy of Certificate of Registration (CR) of the motor vehicle 3. A “Notice of Hearing” duly signed by the Hearing Officer. etc. Present the issued TOP (pink copy) together with all other pertinent documents to the Evaluator. Illegal Parking.Only those who passed the said examination will be issued a “Certificate of Attendance” which is required in the redemption of the confiscated driver’s license. Venue • • • • LTO Central Office (Main Office) – Traffic Adjudication Service (TAS) LTO National Capital Region (NCR) – Operations Division Other LTO Regional Offices – Operations Division Any LTO District Office – if apprehended in other Regions SETTLEMENT OF CONTESTED CASE MOTOR VEHICLE (MV) / PLATE Requirements 1. secure an Affidavit of Loss TOP 2. Procedure 1. Resolution/Judgment c. Unit Verification from the Land Transportation Franchising & Regulatory Board (LTFRB) and Photocopy of Decision and/or Certificate of Public Convenience (CPC) 5. 2. 3. proceed to the Road Safety Training Seminar. Official Receipt of payment of fines and penalties 7. Temporary Operator’s Permit (TOP) – pink copy Note: If TOP was lost. Proceed to the Cashier to pay the corresponding fines and penalties. Proceed to the Law Enforcement Custodial Section/Releasing Officer to redeem the confiscated Driver’s License.Certificate of Attendance (Seminar/Exam result) – if the violation committed was a running/moving violation Note:If the violation committed was a running/moving violation such as but not limited to Disregarding Traffic Sign (DTS). Obstruction. Official Receipt of payment of fines and penalties d. shall be issued to the driver/operator indicating the date and time (Schedule) of the “Hearing”.P a g e | 31 2.Temporary Operator’s Permit (TOP) – pink copy b.. If the vehicle is For Hire. Reckless. Other pertinent documents / certification such as Motor Vehicle Inspection Report (MVIR) and Certificate of Emission Compliance (CEC). Resolution and/or Judgment from the Traffic Adjudication Service (TAS) 6. Submit the following documents: a. SETTLEMENT OF IMPOUNDABLE VIOLATION (Impounded Motor Vehicle) Requirements . Photocopy of Official Receipt (OR) of the motor vehicle 4.

Original copy of Impounding Receipt of Motor Vehicle (IRMV) Note: If IRMV was lost. Proceed to the Law Enforcement Custodial Section (LECS) / Releasing Officer for approval of the release of impounded motor vehicle and to redeem other confiscated items. 4. A “Resolution” and/or “Judgment” shall be issued to the driver duly signed by the Approving Officer. proceed to the Road Safety Training Seminar. secure an Affidavit of Loss IRMV Temporary Operator’s Permit (TOP) – pink copy Note: If TOP was lost. 7. 8. Impounding Receipt of Motor Vehicle (IRMV) b. 5. secure an Affidavit of Loss TOP Resolution and/or Judgment from the Traffic Adjudication Service (TAS) Official Receipt of payment of fines and penalties Original and photocopy of Certificate of Registration (CR) of the motor vehicle Original and photocopy of Official Receipt (OR) of the motor vehicle Stencil of the engine and chassis number of the motor vehicle – validated by the motor vehicle custodian and/or impounding officer If the vehicle is For Hire. Stencil of the engine and chassis number of the motor vehicle – validated by the motor vehicle custodian and/or impounding officer g. Submit the following documents: a. etc. 3. 3.P a g e | 32 1. Unit Verification from the Land Transportation Franchising & Regulatory Board (LTFRB) and Photocopy of Decision and/or Certificate of Public Convenience (CPC) Other pertinent documents / certification such as Motor Vehicle Inspection Report (MVIR). 2. the driver/owner is required to surrender the two (2) motor vehicle plates to . Resolution/Judgment d. 4. 9. Official Receipt of payment of fines and penalties e. Illegal Parking. Photocopy of the OR/CR of the motor vehicle f. h. violation is no seatbelt installed and broken windshield.g. Obstruction. 2. 6. Certificate of Attendance (Seminar/Exam result) . Reckless. Proceed to the Cashier to pay the corresponding fines and penalties..Only those who passed the said examination will be issued a “Certificate of Attendance” which is required in the release of the driver’s license/mv plates. Procedure 1. Traffic Safety Division / Seminar Room to attend a seminarand undergo a written examination prior to the release of the impounded motor vehicle and confiscated driver’s license/plates. Temporary Operator’s Permit (TOP) – pink copy c. together with all other pertinent documents to the Evaluator. e.if the violation committed was a running/moving violation Note:If the violation committed was a running violation such as but not limited to Disregarding Traffic Sign (DTS). Present the issued TOP (pink copy) and the IRMV. Motor Vehicle Inspection Report (MVIR) (if the violation committed has an accessory penalty which is a motor vehicle related) • If the violation committed by the apprehended driver has an accessory penalty which is a motor vehicle related.

Photocopy of the Deed of Sale if the affidavit is executed by the buyer the registered 4. Operations Division (if in the Regions) 2. If there is no pending apprehension/s. the applicant shall proceed to the Law Enforcement Clearance Unit to file an LES Certification/Clearance.if in Metro Manila 6.P a g e | 33 the Law Enforcement Plate Releasing Unit (LEPRU) before the release of the impounded unit because there is a need to correct the defects cited in the IRMV/TOP/Resolution. • Correction of defects (as indicated in the IRMV/TOP/Resolution) shall be done after the apprehended unit was released from the LTO Impounding Area. This shall be presented to the LECS for the release of the motor vehicle plate/s. .The registered owner/operator/authorized representative shall proceed to the following for verification of pending apprehension/s of motor vehicle (if there is any): a. If there is pending apprehension/s. Law Enforcement Service (LES) Plate Releasing Unit (if in Metro Manila) b. After the settlement of apprehension/s. Certified true copies of the Official Receipt (OR) and Certificate of Registration (CR) of the motor vehicle The presentation of the original copies should be mandatory for purposes of authentication. Affidavit of Loss Plate duly notarized executed by owner/operator/authorized representative 2. the applicant shall proceed to the Traffic Adjudication Service (TAS) to settle the apprehension/s. Traffic Safety Division – for smokebelching apprehensions (if in Metro Manila) c.Anti-Smoke Belching Unit (ASBU). the owner/operator/authorized representative may return to the LES Clearance Unit for theCertification/Clearance. Motor Vehicle Inspection Center (MVIC) Report (if in Metro Manila) Motor Vehicle Inspection Report (if in the Regions) 5. Venue • LTO Central Office (Main Office) – Traffic Adjudication Service (TAS) • LTO National Capital Region (NCR) – Operations Division • Other LTO Regional Offices – Operations Division • Any LTO District Office – if apprehended in other Regions LAW ENFORCEMENT CERTIFICATION/CLEARANCE (Application for Duplicate Plates for Private and For Hire Motor Vehicle) Requirements 1. 3. Pay the Certification/Clearance fee at the Cashier. Said unit shall be submitted to the Motor Vehicle Inspection Center (MVIC) for inspection where an MVIR shall be issued to the driver / operator. A Board Resolution and Secretary’s Certificate stating the person authorized to sign for and in behalf of the Corporation (if the OR/CR is under the name of the company) Procedure 1. Clearance from the Metropolitan Manila Development Authority (MMDA) . 3.

the owner/operator/authorized representative shall file his application in the LTO District Office which originally issued the motor vehicle license plate/s.C. the same should be stated in the Affidavit of Loss and supported by a certification from the LTO motor vehicle inspector of the fact that at the time of inspection. If the application filed in an LTO District Office is different from the original registering agency. Manila. Note:No application for duplicate plate shall be processed without the required request for confirmation and the official reply from the original issuing agency. East Avenue Q. South Harbor.P a g e | 34 4. both plates were not attached to the motor vehicle duly approved by the District Head. 159 with the manifestation as a function of undertaking all port construction projects under its port system. LTO National Capital Region (NCR) – Operations Division Other LTO Regional Offices – Operations Division Any LTO District Office Philippine Ports Authority (PPA) Bonifacio Drive. Port Area. Upon securing the LES Certification/Clearance. If both plates were lost. 1018 Philippines The Philippine Ports Authority (PPA) is a government-owned corporation and currently an attached agency of the Department of Transportation and Communications (DOTC) by virtue of Executive Order No. in case the owner/operator had changed residence or the motor vehicle had alreadybeen sold or transferred to a new owner who is residing in a place far away from the initial registering agency. However. . the process of confirmation of the fact of the issuance of the said license plate and the exact alphanumeric should be strictly followed. Venue • • • • Law Enforcement Service (LES) Clearance Unit. the applicant shall proceed to the Motor Vehicle Inspection Center (MVIC) for the inspection of his motor vehicle. If only one (1) piece of the license plate is lost. the application can be filed in the LTO District Office nearest his place of residence or place of abode. LTO Central Office. the other one should be surrendered to the LTO District Office where the application is filed.Return to the LES Clearance Unit to obtain the printed Certification/Clearance. relieving DPWH of this responsibility. After the completion of the requirements.

safety and security". 505 which was subsequently amended by P. manage and operate a rationalized national port system in support of trade and national development" SERVICES OFFERED: To provide services (whether on its own. or otherwise) within the Port Districts and the approaches thereof. by contract. customers doing business in our ports shall experience full and sustained. efficiency. moving. regulate. No. productivity. financing. Philippine Coast Guard (PCG) ."By 2030. 857 under which the decree broadened the scope and functions of the PPA to facilitate the implementation of an integrated program for the planning. measuring.D.  sorting.P a g e | 35 PPA was created under Presidential Decree No. The agency expresses the public. vision. Mandate . connectivity. storing." Vision . including but not limited to:  berthing.  loading or discharging any vessel. or docking any vessel. or otherwise handling goods. weighing. warehousing. the following mission."We commit to provide reliable and responsive services in our ports. slipping. comfort."To establish. mooring. operation and maintenance of ports or port districts for the entire country. develop. sustain development of our port communities and the environment and be a model corporate agency of the government. development. towing. and mandate: Mission .

The Department of Transportation and Communications is the agency attached to PCG whose function is the maintenance and expansion of expansion of viable. Port Area Manila. safeguarding the life and property at sea and protecting the marine environment and resources.) Philippine Coast Guard's Special Operations Group (CGSOG). including the high seas. in accordance with applicable international conventions. including maritime security operations. The Philippine Coast Guard is composed of different units performing a duly assigned tasked in line with the agency's missions and these are: a. c. b. The Philippine Coast Guard Auxiliary is a non-governmental support group of the PCG composed of volunteer civilian organization. . and dependable transportation and communications systems as effective instruments for national recovery and economic progress. the PCG may enlist the services of other government agencies and the merchant marine fleet. casualties and damage to properties. as well as prescribe and enforce rules and regulations governing the same. efficient.) Coast Guard Education and Training Command (CGETC). and e.) Philippine Coast Guard Auxiliary (PCGA) Among the units abovementioned.) Maritime Safety Services Command (MSSC). the PCGA serves as an exception as to its composition and purpose.) Maritime Security and Law Enforcement Command (MSLEC).  To investigate and inquire into the causes of all maritime accidents involving death. community service. 1018 Manila Philippines The Philippine Coast Guard (PCG) is a government agency. It uses a military structure for organizational purposes like other volunteer sea rescue organizations around the world whose endeavors include search and rescue. SERVICES OFFERED:  To issue permits for the salvage of vessels and to supervise all marine salvage operations.  To render aid to persons and vessels in distress and conduct search and rescue in marine accidents within the maritime jurisdiction of the Philippines.) Marine Environmental Protection Command (MEPCOM). and marine safety. which aims to enforce all pertinent laws within the Philippine waters. f. disaster relief. created by virtue of Republic Act 9993 or also known as the Philippine Coast Guard Law of 2009. environmental protection.P a g e | 36 139 25th St. d. In the performance of this function.

transnational crimes and other applicable laws within the maritime jurisdiction of the Philippines. immigration. forestry. Taft Avenue corner Kalaw Street.  To assist in the enforcement of laws on fisheries. dangerous drugs and controlled chemicals. Philippines . Manila. firearms and explosives. prevention or suppression of terrorism at sea.P a g e | 37  To assist in the enforcement and maintenance of maritime security. and performance of law enforcement functions in accordance with pertinent laws. containment and recovery capabilities against shipbased pollution.  To enforce laws and promulgate and administer rules and regulations for the protection of marine environment and resources from offshore sources of pollution within the maritime jurisdiction of the Philippines.  To develop oil spill response. tariff and customs.  To board and inspect all types of merchant ships and watercrafts in the performance of its functions. rules and regulations. human trafficking. Maritime Industry Authority (MARINA) 984 Parkview Plaza.

75. Ii.P a g e | 38 Maritime Industry Authority (MARINA) is an agency tasked in the registry of Philippines ships. motivation and values of personnel Develop an IT-enabled agency . Application for authority to acquire thru importation/outright purchase Application for authority to acquire thru lease-purchase/lease-irrevocablepurchase/bareboat charter/renewal/extension of bareboat charter Application for special permit/exemption permit/renewal/extension of special/exemption permit Application for accreditation under mc 79 Application for accreditation under mc 9 Application for extension of validity of authority to acquire vessel Ensure sufficient manpower complement Enhance competency. 474 to integrate the development. through MARINA. as amended. V. as the single Administration in the Philippines responsible for oversight in the implementation of the 1978 international convention on standards of training. under Executive Order No. MARINA was created by virtue of Presidential Decree No. certification and watchkeeping for seafarers. Iii. the Department of Transportation and Communication (DOTC) is designated. and responsible for integrating the development. trust funds and other SERVICES OFFERED: Applications filed with domestic shipping office I. Vi. promotion and regulation of the maritime industry in the country. programs and projects · Ensure compliance with safety and environmental standards Organization · · · Finance · Rationalize budgeting process for optimum use · Augment resources through use of income. promotion and regulation of the maritime industry in the Philippines. Presently. Iv. The agency's objectives are as stated below: Socio Economic Impact · Attractive PH ship registry · PH as a major center for ship building and ship repair · Sustained development of globally competitive seafarers · Modern and vibrant domestic merchant fleet as part of a seamless transport system Process · Foster a globally competitive maritime industry · Provide wider and timely service to our clients · Strengthen stakeholders' ownership of maritime policies.

Application for dfa indorsement for issuance of provisional certificate of phil. · Must contain an Explanation of Service to affected parties. Xiv. if any. of the Revised Rules of Court (Only letter . 04-94. APPLICATION FOR CERTIFICATE OF PUBLIC CONVENIENCE (CPC)/PROVISIONAL AUTHORITY (PA)/SPECIAL PERMIT (SP) Pre-Acceptance Requirements 1. Application for boi indorsement for company’s registration Xix. Xiii. · Must contain a Certification of Non-Forum Shopping. Ix. as amended Application for amendment of marina approval/authorities Xvii. Rule 13. Xi.P a g e | 39 Vii. Xii. Registry (pcpr) Application for exportation of vessel Application for pre-termination of bareboat charter contract Application for employment of supernumeraries/expatriates on board domestic vessels Application for permanent conversion of vessel’s trading status from overseas to domestic trade Application for local sale of imported vessel Application for importation of marine engine/spare parts Application for sub-charter out of bareboat chartered vessel (domestic operation) Application for amendment of any provision of charter contract under pd 760. Xx. Application for indorsement to dof for release of imported spare parts/marine engine and other related items for emergency repair of foreign flag vessel Application for boi indorsement of vessel availment of tax free importation HOW TO AVAIL OF SUCH SERVICES APPLICATIONS FILED WITH FRANCHISING OFFICE I. X. Viii. pursuant to Section II. Application for amendment of special permit/exemption permit Xviii. Xv. Application · Must be duly notarized and verified. pursuant to Supreme Court Administrative Circular No. Xvi.

000. Vessel Documents · Certificate of Inspection · Radio/Ship Station License (for vessels 36 GT and above) 3. documents 8. Passenger insurance coverage at P100. 65/65-A 3. Oil Pollution Cover (for tankers and barges carrying oil and/or petroleum products) Certificate of Coverage against Third Party Liability (for Liquefied Petroleum Gas (LPG) Carriers) – amount of coverage based on MC 128 6. Others . NAMRIA Certificate of distance (for pioneer links/routes). PPA Certification on berthing space availability 7. DOT Accreditation Certificate 4. Financial evaluation. proof of notice to affected parties to be presented during the initial hearing) 5.P a g e | 40 of application is required in case of small banca operators(15 GT and below) and/or those covered under the legalization program) 2.00/passenger covering the authorized passenger capacity per vessel’s CI (for passenger/passenger cargo vessels per MC 149) 5. Night Vision equipment (for High-Speed Crafts operating at nighttime) Post-Approval Requirements (previously pre-acceptance requirements) 1. Feasibility study (for two or more operators) 12. Jurisdictional Compliance (publication of the notice of hearing. Provisional/Final Class Certificate (if required) 4. Certificate of Compliance with MARINA MC No. Coastwise License 2. Three colored photographs of the vessel 11. 9.

Rail System and Infrastructure.P a g e | 41 Office for Transportation Security Aurora Boulevard corner Andrews Avenue Aurora Blvd Pasay City 1300 (02) 855 2435 The Office for Transportation Security (OTS) is the single authority responsible for the security of the transportation systems of the Philippines. including but not limited to: Civil Aviation.3 minutes Office: Maritime Transportation Security Bureau Services: Evaluation and Approval of Ship Security Assessment Clients: Shipping Company Requirements: Letter of Application for Approval of SSA Ship Security Assessment Certificate of Vessel Registry Marina Accreditation of Shipping Company . Sea Transport and Maritime Infrastructure. Land Transportation. SERVICES OFFERED: LIST OF FRONTLINE SERVICES  Airport Passenger and Baggage Screening at Airport Station  Evaluation and Approval of Ship Security Assessment  Evaluation and Approval of Port Facility Security Assessment  Issuance of International Ship Security Certificate / National Ship Security Certificate  Issuance of Statement of Compliance of Port Facility  Issuance of Certificate of Security Compliance  Security Survey/Inspection with Threat and Risk Assessment HOW TO AVAIL OF SUCH SERVICES: Office: Civil Aviation Security Bureau Frontline Service: Airport Passenger and Baggage Screening at Airport Station Clients: Airport Users Requirements: Travel Documents if needs arises Schedule of Availability of Service: 24/7 operation Fees: None Total Processing Time: 4.

Friday (8:00AM-5:00PM) Fees: None Total Processing Time: 6 days Office: Maritime Transportation Security Bureau Services: Issuance of National Ship Security Certificate (NSSC) Clients: Shipping Company Requirements: Letter Request of Application for Issuance of NSSC Ship Security Plan Accomplished Check-off List of SSP Approved Ship Security Assessment Schedule of Availability of Service: Monday .Friday (8:00AM-5:00PM) Fees: None Total Processing Time: 6 days Office: Maritime Transportation Security Bureau Services: Evaluation and Approval of Port Facility Security Assessment Clients: Port Operators Requirements: Permit to Operate Information Sheet Port Facility Security Assessment Report Schedule of Availability of Service: Monday .Friday (8:00-5:00) Fees: None Total Processing Time: 10 days Office: Land Transportation Security Bureau Services: Issuance of Certificate of Security Compliance Clients: MRT/LRT/PNR/Bus Operators Requirements: Security Assessment Plan Schedule of Availability of Service: Monday-Friday (8:00-5:00) Fees: None Total Processing Time: 8 days & 20 mins .Friday (8:00AM-5:00PM) Fees: None Total Processing Time: 10 days Office: Maritime Transportation Security Bureau Services: Issuance of Statement of Compliance of a Port Facility (SCPF) Clients: Port Operators Requirements: Letter request Approved Port Facility Security Assessment Schedule of Availability of Service: Monday .P a g e | 42 Accomplished On-scene Security Survey Check-off List Schedule of Availability of Service: Monday .

P a g e | 43 Office: Intelligence and Operations Bureau Services: Security Survey/Information Clients: Three Modes of Transportation Requirements: Letter Request Security Assessment/Security Plan Schedule of Availability of Service: Monday-Friday (8:00-5:00) Fees: None Total Processing Time: 8 days CIVIL AVIATION AUTHORITY OF THE PHILIPPINES .

CAAP Programs: Human Resource Development for ANS Specialist . This law stands to update and strengthen the international framework of the country's civil aviation industry. President Gloria Macapagal-Arroyo signed into law Republic Act 9497 – the CIVIL AVIATION AUTHORITY Act of 2008. One of its vital roles in the construction industry is the regulation of the domestic contracting sector through the issuance of licenses to contractors and the contractors' registration and classification by the Philippine Contractors Accreditation Board (PCAB) for government projects. fix and/or prescribe charges and/or rates pertinent to the operation of public air utility facilities and services. and aviation security functions under the civil aviation authority. and the Construction Industry Arbitration Commission (CIAC). The CIAP and its four implementing boards provide various regulatory and developmental services for the construction industry. 9497): • • • • • • Establish and prescribe rules and regulations for the inspection and registration of all aircraft owned and operated in the Philippines and all air facilities. Operate and maintain national airports. industry performance and prospects. blacklisted contractors. It promotes. Its implementing boards are the Philippine Contractors Accreditation Board (PCAB). and contractors’ performance ratings. operational. Determine. safety. Perform such other powers and functions as may be prescribed by law. Establish and prescribe the corresponding rules and regulations for the enforcement of laws governing air transportation. contractors’ profiles. the agency was provided jurisdiction over the restructuring of the civil aviation system. Administer and operate the Civil Aviation Training Center (CATC). the promotion. and regulates the construction industry. In its declaration of policy. CAAP Functions (Republic Act No. It is created an independent regulatory body with quasi-judicial and quasi-legislative powers and possessing corporate attributes. Generally. development and regulation of the technical. CIAP provides information on industry policies. the Philippine Domestic Construction Board (POCB). accelerates.P a g e | 44 (Formerly Air Transportation Office) Location: Old Mia Road Pasay 1300 On March 4. Philippine Overseas Construction Board (POCB). air navigation and other similar facilities in compliance to ICAO. 2008.

T. Aerodrome Development and Management Service develops and maintains all national airports based on international standards. administration and implementation of operational plans and programs. Department of Health (STOP-D. standards and policies. Development of ATS rules.E. establishment and proper utilization of controlled and navigable airspace within the Manila Flight Information Region. and efficient service in conformance with International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARPs). operate.) and the Philippine National Red Cross. thereby providing the public with safe and convenient facilities.H. maintain and properly manage the facilities of air traffic communications. The purposes of such plans are to save lives and maintain aircraft operations. and provision of training and career development of ATS personnel.P a g e | 45 • The ANSS-HRD Project provides for training courses for Air Navigation Systems Specialists (ANSS) in order to produce a sufficient number of qualified and competent personnel who will operate. maintain and flight check air navigation system and equipment nationwide to provide safe. The CAAP is undertaking these activities in coordination with the Office of Civil Defense. Airport Emergency Preparedness Program (AEPP) • The CAAP. This is in recognition that human factors and training are essential for the safety. in compliance with the International Civil Aviation Organization (ICAO) of which the Philippines is a member. is conducting an Emergency Air Crash Exercise in line with its Airport Emergency Preparedness at the General Santos Puerto Princesa and Davao Airports.A. . and regularity of air transport. and surveillance (CNS). efficiency. navigation. procedures. expeditious. Flight Standards Inspectorate Service is created to assist the Director General of the Civil Aviation Authority of the Philippines in carrying out the responsibilities of his office for certification and inspection of aircraft. The AEPP which contains emergency planning procedures is vital as it minimizes the effect of an emergency. • SERVICES OFFERED: Air Navigation Services is mandated to establish. airmen and air operators. Air Traffic Service is tasked with the provision and management of Air Traffic Services in accordance with established national and ICAO standards and recommended practices. reliable. The establishment of an Airport Emergency Preparedness Program (AEPP) will ensure that airport and its surrounding communities are able to cope with an emergency occurring at the airport or its vicinity and identify the responsibilities and required action of all agencies and personnel involved. regulations.

regularity and efficiency of international air navigation. the Director General shall notify the operator. That the Director General shall immediately thereafter initiate proceedings relating to the matter giving rise to any such order. circumstances. is not in a condition for safe operation. with respect to the person found to have committed the violation. aircraft engine. used or intended to be used by any operator in civil aviation. . propeller or appliance. The CAAP also includes online services such as Airmen Licensing System. hearing. maritime and related calls for assistance in compliance with ICAO and other international conventions and agreements. the degree of culpability. either upon complaint or upon the Director General's initiative. In determining the amount of any such penalty. unless found by the Director General to be in a condition for safe operation. Aerodrome and Air Navigation Safety Oversight Office. without answer or other form of pleading. HOW THE AGENCY RESOLVES THE COMPLAINT: When the Director General finds that any aircraft. rule or regulation. Flight Inspection and Calibration Group. Civil Aviation Training Center (CATC-Manila) is the training arm of CAAP which provides on a regional basis the advanced training courses in the areas of management. CAAP Security and Intelligence Service or the Civil Aviation Training Center. the Director General shall take into account the nature. at once make such just and reasonable orders. extent and gravity of the violation and. rules or regulations as may be essential in the interest of safety in civil aviation to meet such emergency: Provided. Aeronautical Information or the AIS ensures the flow of information necessary for the safety.P a g e | 46 Operations and Rescue Coordination Center provides an organized emergency response system for aviation. CAAP Reporting System PROCEDURE IN FILING A COMPLAINT: A formal complaint may be filed in the Enforcement and Legal Service of the Civil Aviation Authority of the Philippines. the Director General shall have the power. or the making or filing of report. propeller or appliance then shall not be used in civil aviation or in such manner also to endanger civil aviation. Such aircraft. history of prior offenses . aircraft engine. instruction and other aviation disciplines. Whenever the Director General is of the opinion that an emergency amounting to clear and present danger exists requiring immediate action with respect to safety in civil aviation. It shall then be forwarded for investigation to the proper department such as the International Civil Aviation Coordinating Staff. Aircraft Accident and Inquiry Investigation Board.

mitigate. shall have the power to review. on an appeal properly taken by an interested party from a decision. modify. judgment or order of the Director General. revise. or those who have failed to perform their obligations pursuant to rules and regulations promulgated under this Act. amend or reverse. For the purpose.P a g e | 47 ability to pay. increase or compromise. The Board. fines imposed by the Director General pursuant with the provisions of this Act. modify. effect on ability to continue to do business. confirm. the Board shall resolve cases before it within one month from receipt of notice of appeal or from knowledge of the questionable or contested decisions. amend or reverse. as the case may be. as the case may be. judgments and/or orders issued and unjust fines imposed by the Director General. as the case may be decisions. remit. Ninoy Aquino International Airport (NAIA) Andrews Avenue. revise. confirm. and review. confirm. corporations or partnerships in default. The Board shall exercise its appellate powers with speedy disposition. persons. or those who shall have failed to pay the fines or other pecuniary penalties for violation thereof. judgments and or orders of the Director General. impositions by the Director General of liens on personal and real properties of entities. In such case. it requires four concurring votes of the members of the Board who actively participated in the deliberation of the appealed case before the judgment or decision of the Director General can be modified or reversed. and such other matters as justice may require. Pasay City 1300 Phone: (02) 877 7888 . In no case shall the Director General participate in the hearing and adjudication of an appealed case before the Board where the subject of appeal is a judgment or decision rendered by his office.

Jakarta. Hong Kong. Kota Kinabalu. Xiamen) Continental Airlines     Continental Airlines operated by Continental Micronesia (Guam. Singapore. about seven kilometers south of Manila proper. a branch of the Department of Transportation and Communications (DOTC). Taipei-Taiwan Taoyuan) China Southern Airlines (Beijing. is the airport serving the general area of Manila and its surrounding metropolitan area. Guangzhou. Ho Chi Minh City. Guangzhou. It is managed by the Manila International Airport Authority (MIAA). Macau. and southwest of Makati. Hanoi [ends August 17]. Muscat) Hawaiian Airlines (Honolulu) Japan Airlines          Japan Airlines operated by JALways (Tokyo-Narita) Jetstar Asia Airways (Singapore) KLM Royal Dutch Airlines (Amsterdam) . AIRLINE SERVICES: The following airlines serve Ninoy Aquino International Airport (as of January 2007): Terminal 1      Air Macau (Macau) Air Niugini (Hong Kong. Taipei-Taoyuan. Kaohsiung. Xiamen [ends August 3]) China Airlines (Kaohsiung. NAIA is the main international gateway for travelers to the Philippines and is the hub for all Philippine airlines.P a g e | 48 The Ninoy Aquino International Airport also known as Manila International Airport. Port Moresby) Asiana Airlines (Busan. SeoulIncheon. Seoul-Incheon) Cathay Pacific (Hong Kong) Cebu Pacific (Bangkok-Suvarnabhumi. Koror. Yap) Emirates (Dubai) Etihad Airways (Abu Dhabi) EVA Air (Taipei-Taiwan Taoyuan) Gulf Air (Manama. Located along the border between the cities of Pasay and Parañaque. Shanghai-Pudong. Kuala Lumpur.

Cagayan de Oro. Calbayog. Butuan. Cebu. Pagadian [seasonal]. Surigao. Busan. Iloilo. Puerto Princesa. Kalibo. Iloilo. Fukuoka. Vancouver. Davao. Beijing. Tacloban. Tagbilaran. Ho Chi Minh City. Tokyo-Narita. Los Angeles. Taipei-Taiwan Taoyuan. NagoyaCentrair. Kuala Lumpur) Northwest Airlines (Detroit. Malay. Zamboanga) Air Philippines (Bacolod. Osaka-Kansai. San Jose (Antique). Jakarta. Virac) . Riyadh) Singapore Airlines (Singapore) Thai Airways International (Bangkok. Catarman. Dumaguete. Basco. Tokyo-Narita) Qantas (Brisbane. Cotobato City. Nagoya-Centrair.P a g e | 49           Korean Air (Seoul-Incheon) Kuwait Airways (Bangkok. Hong Kong. Guam. Legazpi. Kuwait) Malaysia Airlines (Kota Kinabalu. Singapore. San Francisco. Jeddah. Los Angeles. Okinawa. Busuanga. Las Vegas. Shanghai-Pudong. Melbourne. Puerto Princesa. Cagayan de Oro. San Fernando. Roxas City. Xiamen) South Wing   Philippine Airlines (Bacolod. General Santos. General Santos. Davao. Naga. Sydney) Qatar Airways (Doha) Royal Brunei (Bandar Seri Begawan) Saudi Arabian Airlines (Dammam. Seoul-Incheon. Davao. Masbate. Dipolog. Sydney. Osaka-Kansai) Terminal 2 "Centennial Terminal"   North Wing Philippine Airlines (Bangkok. Honolulu. Laoag. Zamboanga)  Domestic Terminal  Asian Spirit (Baguio. Tugueragao.

as well as Lycoming and Continental piston engines up to four hundred (400) HP rating. Tagbilaran. Davao. PADC maintains a complete facility for the repair and overhaul of piston engine. fuel accessories.gov. PADC has gained wide experience in aircraft assembly. Pasay City. Laoag. Malay.ph PHILIPPINE AEROSPACE DEVELOPMENT CORPORATION Location: PADC Hangaar 2. Tablas) South East Asian Airlines (Basco [seasonal]. General Aviation Area. Taytay)   PROCEDURE IN FILING A COMPLAINT: Written or verbal complaints may be forwarded to its legal office through contact numbers: +63.833-2966. for the Philippine Air Force. Iloilo. Busuanga. national security and technology transfer. +63. Kalibo.2. repair and overhaul center for Allison 250 series turbine engines. Cebu. Domestic Road. PADC established a maintenance. PADC also completed the assembly of six (6) units Lancair ES and two (2) units Lancair IV aircraft for the Philippine National Police. Dumaguete. Legazpi. respectively. El Nido. To date. General Santos. Manila-Clark. PADC's major accomplishments include the assembly of forty-four (44) BO-105 helicopters and sixty-seven (67) BN Islander aircraft under a licensing agreement with Messerchemitt Bolkow Blohm (MBB) of Germany and Pilatus Britten Norman (PBN) of England. Tacloban. Mc Caulley and Hamilton brands. Cagayan de Oro. Puerto Princesa. As the Allison Authorized Maintenance and Overhaul Center (AMOC) in the Philippines. Dipolog.2. PADC undertook the Foreign Military Sales (FMS) program on the overhaul of the Allison 250-C30 engines of the Sikorsky helicopters and the Allison 250-B17 engines of the Nomads.8771-738 legal@miaa. Inspection Repair as Necessary (IRAN) of . The driving motives for its establishment are self-reliance. Butuan. Zamboanga City) Interisland Airlines (Malay. Cotabato City. manufacturing of ten (10) units SF-260 vertical fin.P a g e | 50  Cebu Pacific (Bacolod. In a joint venture with Agusta / SIAl Marchetti of Italy. Roxas City. Philippines 1300 The Philippine Aerospace Development Corporation (PADC) was established in 1973 as the government's arm for the development of the Philippine Aviation Industry. Other major accomplishments include the repair of four (4) units DC9 aileron trim tabs. landing gears and propellers bearing the Hartzell. In addition. PADC completed the assembly of eighteen (18) units SF 260 TP single-engine turbo-prop trainer aircraft and twentyfour (24) S-211 jet trainers for the Philippine Air Force. fabrication and structural repair.

PADC is an attached agency of the Department of Transportation and Communications (DOTC). which include the manufacturing of one thousand (1. Hamilton Overhaul. helicopter tail booms and fiberglass components. SERVICES OFFERED: Overhaul. Mc Cauley 3. Textron Lycoming 2. Fuel Nozzle 5. repair and functional test of the following Continental and Lycoming Fuel Accessories. PADC continues to do the IRAN for the BN Islander Aircraft Series. Its facilities are located in the General Aviation Area at the Manila Domestic-Airport. PADC has also accomplished Non-traditional projects. Hartzell 2.000) units Fiberglass chicken feeders and fifty (50) units Fiberglass bus panels. Fuel Pump 2. Fuel Metering Unit 7.P a g e | 51 two (2) units F-27 Fokker Aircraft. 1. Air Throttle Overhaul and repair of Propeller and Propeller Governor 1. Up to the present. are employed by PADC. many of whom were trained abroad. i. repair and functional test of the following Piston Engines: 1. Carburetor 6. PADC is also an exporter of helicopter components. Teledyne Continental Overhaul. repair and bench check of Starters. A highly trained and experienced technical workforce. repair and functional test of Landing Gear (Cessna Aircraft.e. Fuel Injector 3. Fuel Manifold Valve/Flow Divider 4. DOTC Secretary sits as the Chairman of the Board of Directors. Aside from manufacturing. BN Islander and other small aircraft) Overhaul. Alternators and Magnetos (All Types) .

Magnetic Particles Inspection 3.Items found and/or surrendered to us can be claimed at the Public Relations Office located at the Central Terminal in Arroceros. Fluorescent Penetrant Inspection 2. LRTA is organized as a government-owned and controlled corporation under the Department of Transportation and Communications (DOTC). While with respect to its line 2. efficient. Aurora Boulevard. dependable.P a g e | 52 Non Destructive Inspection using any of the following methods: 1. and environment-friendly mass rail services to all residents of Metro Manila.Philippines LRTA Compound. Marcos Highway. its rail transit operates from Recto to Santolan station. Wet only Machining of Aircraft Parts Aircraft Assembly (Complete Knock Down) Light Rail Transit Authority (LRTA) LRTA Compound. LRTA line 1 operates from Baclaran to Monumento. and operation of light rail transit system within the country. but subsequently extended to Muñoz station connecting the Metro Rail Transit (MRT) which is a separate entity from LRTA. Pasay City. maintenance.) Lost & Found Services . Metro Manila. Philippines The Light Rail Transit Authority is recognized as the premiere rail transit in the country providing reliable. It is in charge of construction. SERVICES OFFERED: The following are the services made available to public commuters of LRTA: a. Visual Inspection Repair and Calibration of Precision Measuring Equipment 1. Manila. Pasig City. Santolan. Eddy Current Inspection 4. . as an attached agency. Pressure Gauges (0-5000 psi) range.

) Pregnant Women/ Women with Infants. seamless connection between the two lines will soon be realized. has brought closer to the goal of "closing the loop". SERVICE ROUTE LRT LINE 1 Originally. Betty Go-Belmonte. across the Pasig River. 2010 respectively. As of date. c. LRT LINE 2 Line 2 has a total length of about 13. Under the LRT North Extension Project. Ruiz.P a g e | 53 b.Seats behind the train operator's cabin are reserved for the following passengers: 1. 2010 and October 22. Manila in the west with 11 stations or terminals: Santolan. Araneta Center-Cubao. parallel to the Bay but at some distance from it along Taft Avenue to the Manila City Hall. the first and only underground air-conditioned station. Gilmore. it follows Rizal Avenue and Rizal Avenue Extension in a northernly direction to Monumento in Caloocan City. 2.) Senior Citizens. close to the airport. a designated all-female section is located at the lead vehicle of the train immediately behind the special section. Line 1 has a length of about 13. From there.in cooperation with Philippine Daily Inquirer. and Recto. Pasig City in the east to Recto. Phase 1 of the line has started operating from its Santolan Station in Pasig. Pureza. connecting LRT Line 1 from Baclaran to Roosevelt to the Metro Rail Transit that runs along EDSA. with 3 additional stations namely: Balintawak. From there. The opening of Balintawak Station and Roosevelt Station on March 22. heading in a northwest direction towards Katipunan. Also. however. and finally. a further 5. Katipunan. With the nearing completion of the Common Station. and 3.) Special Seats . then through Arroceros Street. PROCEDURE IN FILING COMPLAINTS The Light Rail Transit Authority (LRTA) is pleased to receive comments. in a southwesterly direction along Aurora Boulevard. Mapa. the line runs in a north-western direction. Legarda. entering the Santa Cruz district at Feati University.95 km and runs from Baclaran in Pasay City to Monumento in Caloocan City. where the central terminal is located. It extends from Santolan. Roosevelt and a Common Station.) Free Newspapers . V.7 km elevated line has been constructed from Monumento Station of Line 1 to North Avenue of Line 3. will run from Santolan. Anonas. J. Libre newspapers are available only at selected station of both LRT lines 1 & 2 until supply lasts. Pasig City to Recto in Manila. to Cubao.8 km and when fully operational. suggestions or complaints regarding LRT 1 and 2 Operations from its valued passengers by following it or posting comments thru the following: Hotline Numbers : (0915) 8027 295/ (0908) 8559 121 Line 1 : +63 (2) 854-0452/ 891-7865/ 854-0984 .) Disabled Persons. Pasay City lies in the south-west section of Metro Manila.

It operates one commuter rail service in Metro Manila and a second in the Bicol Region with the Bicol Express and Mayon Limited running on a daily basis between Manila and Ligao.is a commuter rail service in the Bicol Region. Tondo. PNR is also an attached agency of the Department of Transportation and Communications. Laguna. b. .) Bicol Commuter .P a g e | 54 Line 2 : +63 (2) 647-3452 Fax number: +63 (2) 852-3431 Email Address : pro_lrta@yahoo. extending as far south as Calamba City.dotc Twitter: @OfficialLRTA HOW THIS AGENCY RESOLVE SUCH SOMPLAINTS Passengers are advised by the management to provide contact details to their comments. Quezon and Ligao City. Commex service is currently offered between Tutuban and Alabang in Muntinlupa City. Manila 1000 The state-owned Philippine National Railways (PNR) is the sole operator of the most extensive intra-island railway on Luzon. with Naga City in Camarines Sur acting as a central terminus.facebook.com/lrta. Mayhaligue Street.commonly called the Commex. while a daily Commex run between Manila and Biñan City. Philippine National Railways (PNR) PNR Executive Building. SERVICES OFFERED: The following are the passenger services offered by PNR: a. Laguna. suggestions or complaints for immediate response/reply. serves as the commuter rail service for the Manila metropolitan area.) Commuter Express .com Facebook : http://www. Albay. the largest island in the Philippines. between stations in Tagkawayan.

Metro Commuter .) Bicol Express . d.is a commuter rail service from Naga to Manila which is approximately a 10-hour trip.) Mayon Limited . HOW MAY PUBLIC AVAIL OF SUCH SERVICES: Fare Matrix .P a g e | 55 c.the fastest and the most modern train of the Philippine National Railways operating on the South Main Line from Manila to Ligao.

P a g e | 56 .

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