PRASANTA KUMAR SUNA PRAVEEN KUMAR RAHUL KUMAR SHARMA RAJEEV RATAN SHARMA RAJESH KUMAR RAJNEESH RANJAN
RAJU KUMAR SANDEEP KISHORE KUJUR SANJAY KUMAR SINGH SATYENDRA KUMAR
Data, Information and Knowledge:
• Data: Flow of captured events or transactions • Information: Data organized into categories of understanding • Knowledge: Concepts, experience, and insight that provide a framework for creating, evaluating, and using information. Can be tacit (undocumented) or explicit (documented)
Organizational learning: Adjusting business
processes and patterns of decision making to
reflect knowledge gained through information
and experience gathered
Knowledge Management “The system and managerial approach to collecting.”
. processing. and organizing enterprise-specific knowledge assets for business functions and decision making.
• Knowledge management systems are systems that support the creation. capture. storage.
. • A decision-support system combines data and sophisticated analytical models or data analysis tools to support semi structured and unstructured decisions.What is knowledge management system??
• A management information system serves the functions of planning. and dissemination of firm expertise and knowledge. and decision making by providing routine summary and exception reports. controlling.
The Knowledge Management Value Chain
• Knowledge acquisition • Knowledge storage • Knowledge dissemination • Knowledge application • Building organizational and management capital: collaboration. communities of practice. and office environments
Tools for Knowledge Management
1 2 3 4 5 6 7 Data base management tools Data warehousing. Data mart and Data mining tools Process modeling and Management tools Work flow management tools Search engine tools Document management tool Web based tools
Knowledge Management System Architecture
Back bone layer Data storage layer Information storage layer
• Communication service • Storage service • Analysis service
Knowledge creation/Information Analysis layer
Distribution application service layer
Transport Layer Security layer User interface layer
• Transport Service • Presentation Service
Driving forces behind KM
External forces• Globalization of business • Demanding customers • Innovative competitors • Resourceful vendors
Driving forces behind KM
Internal Forces• Bottlenecks in effectiveness • Technological capabilities • Understanding of human cognitive functions
Key aspects of Knowledge management
• Accelerating Knowledge creation and application. • Converting tacit into Knowledge. • Build knowledge Assets-IC
It should be with one or two personnel called as confidential and should be stored in an inaccessible place. It is a secret formula. once declared as knowledge. KM require substantial investment in hardware and software.Misconceptions about KM
KM is an additional function and a high overhead.
. Information set.
Knowledge has to be secret and can not be shared. process. persists forever.
Knowledge is an analytical information.Misconceptions about KM
People do not like to share knowledge. KM leads to more additional work.
. processed for specific goal. Knowledge once created. more so the knowledge which gives them power in organization. its use is automatic straight with assured benefits.
Intelligent information processing systems. Solve problems like humans.
2.Knowledge based Expert System (KBES)
Knowledge based expert system is an approach towards solving problem in different situations on the basis of stored knowledge database through reasoning process by inference mechanism. Characteristics:
3. Contain stored knowledge base.
Inference Mechanism is a tool to interpret the knowledge available and to perform logical action in given situation. 2.Basic independent components of KBES:
User Control Mechanism e Base
1. formulas. 3. facts. Knowledge base consisting of rules. experience etc. User control mechanism control entire processing mechanism by using Knowledge base and guiding the Inference process.
Method of Knowledge Based Expert system
1. Semantic Network 2. Frames 3. Rules
• Knowledge is represented on the principle of predicate functions and the symbolic data structure which have meaning built into it are semantic. • A network of notes and arcs connecting the notes.
• It consists of the slots representing a part of the knowledge.Frames
• To put the related knowledge in one area in an organized data structure of a knowledge. process and rules
. • Each slot form of data has a value and expressed in the form of data information.
Frame -: Engine over heating
Slot :Symptom value
Slot: Inspection Value Slot :Treatment value
• Temperature more than 80 degree • Water boiling • Speed retardation
• Check water level • Check oil engine • Check carburetor • • • • Stop engine and drain water Start engine and pour cold water Increase oil level Adjust carburetor
If an item is made of tungsten carbide.Rules
• Method of representing the knowledge is rule based. • A rules is a conditional statement of an action that supposed to take place. Then the item is excisable
.that is “If-Then” Eg. under certain condition .
and hard to formalize. • Explicit: explicit knowledge can easily be written down and codified. and difficult to measure. experiential. is difficult to communicate or share with others. but without it no organization can survive. dynamic. • Tacit: or unarticulated knowledge is more personal.
.Approaches to KM
Knowledge is intangible. context specific. and is generally in the heads of individuals and teams.
. The barriers however loose the strength when competitive processes force organization to come out to these barriers. based on different principles of structuring posing in storing.
People In the organization • Resistance to change • Lack of motivation to learn • Turnover of people • Resistance to share knowledge Organization structure • Complex. distribution sharing and security.Barriers at four different locations
KMS become successful in the organization when developers and users recognize and appreciate the barriers in the system implementation.
Management of the organization • Ego problem • Loss of power of possession • Fear of loosing to competition Knowledge itself • Decision on specific knowledge to declare it as a general knowledge • Unanimity in coding. classifying and storing of knowledge
• Data processing.
. and viewing them in particular manner. first will give and explicit knowledge. transaction processing. KMS on processing these information sets. Information has a surprise value while knowledge provides a vision to solve the problem or understand the upcoming scenario. Further application of the explicit knowledge over a period to solve the problem creates a tacit knowledge.MIS and KM
• Knowledge is a result of putting different information sets together and analyzing them. application processing systems will give different information sets.
• Modern MIS not only should provide information but also support management by providing knowledge necessary at all levels for critical decisions. • The traditional business model „make and sale‟ changed to „sense and respond‟ as customer become more knowledgeable.Contd…. an ability to forecast the problem expectations.
. for sense and respond model only information is not adequate what is required is a knowledge. A knowledge generating KMS is now a part of MIS suite.
KM Software Tools
• • • • • • • • Globalserve Knowcorp Hyperknowledge MicroStrategy The Molloy Group KnowledgeX Inc.com Softlab Enabling Tools
• Imagination • Excalibur Technologies • Imaging Solutions • Grapevine Technologies • Intraspect Software • Milagro: The Power of Imagination