Next, we’d like to ask you some questions about manners, etiquette and civility.

Compared to five years ago, do you think people have become more polite, less polite, or is the level of politeness you observe on a daily basis about the same as before?
More polite About the same Less polite 62%

BC
Men Women 18-34 35-54 55+

3% 3% 3% 4% 3% 2%

33%

38%
28% 37% 32% 30%

56%
67% 55% 62% 67%

All things considered, do you think each of the following is responsible for the current state of civility? – “Responsible” listed
Definitely Parents failing to teach their children proper behavior Technology that enables people to talk face-to-face less often 66% 46% 33% 38% 35% 23% 22% 36% 33% 38% 46% 40% 41% 59% 55% Probably 27% 93% 84% 79% 78% 76%

People being too busy with their lives
The influence of television and movies Poor examples from celebrities, athletes and other public figures Teachers and schools failing to teach students proper behavior Politicians engaging in personal attacks

How often do you deal with someone being rude and/or impolite in each of the following situations?
(*) Social media users (**) Work at an office (***) Transit users

A few times a week Driving a car / Riding in a car Using social media (*) Shopping at a store 43% 31% 19% 24% 24% 17%

A few times a month 29% 31% 31% 24% 23% 26% 50% 48% 47% 43% 62% 72%

At the workplace (**)
Using public transit (***) Walking on the street

Over the course of the past month, have you witnessed any of the following behaviours?

Someone swearing in public Someone checking their phone/texting during a meeting/social event Someone holding a door open for a stranger Someone littering/leaving trash behind in a public place Children behaving badly in public while their parents look the other way Someone interrupting or talking over you while you are speaking Someone cutting you off the road while you’re driving Someone spitting in public

87% 86% 80% 78% 76% 75% 74% 72%

Over the course of the past month, have you witnessed any of the following behaviours?

Rude customer service at a store Someone making an obscene gesture Someone chewing with their mouth open Someone using a cell phone during a performance/movie Someone delivering important information via text or e-mail instead of face-to-face Someone cutting the line at a store/counter Someone giving up their seat for a person who is disabled, pregnant, or elderly Someone ignoring, or not responding to an invitation

66% 62% 59% 53% 52% 48% 45% 41%

It is often said that Canadians say "please" and "thank you" more often than other people. Compared to five years ago, do you think the people you deal with on a daily basis say these words more often, about the same, or less often?
More often Same as before 59% Less often 33%

BC
Men Women 18-34 35-54 55+

5%

5%
4% 6% 3% 5%

62%
56% 65% 57% 56%

28%
37% 25% 35% 37%

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