PURCHASING Bidding/Negotiations Changes-1 50e.

Suppliers—Responding to Order Challenge /~ [DATE] [Name/Title] [Business/Organization Name] [Address] [City, State ZIP] Dear [ ]

Your recent letter caused us concern, so we went back and carefully reviewed your original purchase order no. [number] and our shipping bill no. [number], dated [date]. Your hunch was correct. We did have a major snafu here at the warehouse. Your order was intermingled with another order on our loading dock, and some of the boxes were mislabeled. The other customer also called to complain, and quick cross-referencing between the two purchase orders and the two delivery bills confirmed our suspicions. Please accept our apology. A special shipment has been dispatched, and by now you should have received the correct merchandise and had that which you did not order picked up. If this has not happened, please call me personally, and I will immediately rectify the situation myself. We hope this mix-up has not caused either you or your customers any undue inconvenience. If there is anything further we can do, please do not hesitate to call. Thank you for the opportunities both to serve you and to rectify our mistake. Sincerely,

[Name] [Title]
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