ABOUT CONTAINER CORPORATION OF INDIA

CONCOR - The Multimodal Logistics Professionals Ever since globalization transformed the transport sector, national boundaries have become permeable to penetration by trade, creating the need for flexible transport solutions. Intermodalism and containerization were the by-products of this era and were poised to metamorphosize transport of "general cargo", moving it 'seamlessly' through sea and land arteries. Forty years ago, the physical process of exporting or importing goods was arduous. Goods needed to be transported by lorry to the port, unloaded into a warehouse and then reloaded into the ship 'piece by piece'. Malcolm McLean's idea of containerization changed the basics of cargo transport by standardizing the dimensions of the container and simultaneously improving the productivity of ports by mechanizing handling of container-carrying 'cellular' ships and reducing their handling to a few hours only. Unitisation helped elimination of multiple handling of cargo and made transfers quick, cheap and easy. As containerization came to stand for 'cargo care', it grew by leaps and bounds the world over. Indian Railway's strategic initiative to containerize cargo transport put India on the multi-modal map for the first time in 1966. Given the continental distances in India (almost 3000 km from North to South and East to West), rail transport could be the cheaper option for all cargo over medium and long distances, especially if the cost of inter-modal transfers could be reduced. Containerized multi-modal door-to-door transport provided the ideal solution to this problem. It was this idea that saw the Indian Railways entering the market for moving door-to-door domestic cargo in special DSO containers starting in 1966. Though the first ISO marine container had been handled in India at Cochin as early as 1973, it was in 1981 that the first ISO container was moved inland by the Indian Railways to India's first Inland Container Depot (ICD) at Bangaluru, also managed by the Indian Railways. Expansion of the network to 7 ICDs by 1988 saw increase in the handling of containers, and along the way, a strong view had emerged that there was a need to set up a separate pro-active organization for promoting and managing the growth of containerization in India. Container Corporation of India Ltd. (CONCOR), was incorporated in March 1988 under the Companies Act, and commenced operation from November 1989 taking over the existing network of 7 ICDs from the Indian Railways. From its humble beginning, it is now an undisputed market leader having the largest network of 62 ICDs/CFSs in India. In addition to providing inland transport by rail for containers, it has also expanded to cover management of Ports, air cargo complexes and establishing cold-chain. It has and will continue to play the role of promoting containerization of India by virtue of its modern rail wagon fleet, customer friendly commercial practices and extensively used Information Technology. The company developed multimodal logistics support for Indias International and Domestic containerization and trade. Though rail is the main stay of our transportation plan, road services and also provided to cater to the need of door-to-door services, whether in the International or Domestic business. CONCOR is committed to providing responsive, cost effective, efficient and reliable logistics solution to its customers. It strives to be the first choice for its customers. CONCOR is a customer focused, performance driven, result oriented organization, focused on providing value for money to its customers.

CORE BUSINESS CONCOR's core business is characterised by three distinct activities, that of a carrier, a terminal operator, and a warehouse operator. Carrier Rail is the mainstay of CONCOR's transportation plans & strategy. Majority of CONCOR terminals are rail-linked, with rail as the main carrier for haulage. Facilities are, however, provided for first and last mile transportation by road also. As rail is price-competitive over long distances, the price advantage can be passed on to clients, thus allowing for flexible and competitive pricing. The rail link also plays a major role in decongesting our ports and the road corridors that lead to these ports. Though rail is the mainstay of CONCOR's transportation plan, some CONCOR terminals are exclusively road-fed as well. Road services are mostly in the form of supplementary services to provide the door to door linkages having carried the bulk of long lead by rail. However, where ever it is operationally or economically a superior option, road is used as an alternative to rail as well. Terminal and CFS Operator CONCOR started operations in November 1989 with 7 Inland Container Depots (ICDs). We have since extended the network to a total of 62 terminals, of which 18 are export-import container depots, and 14 exclusive domestic container depots and as many as 30 terminals perform the combined role of domestic as well as international terminals. (terminal map) CONCOR's customs bonded Inland Container depots are dry ports in the hinterland, and serve the purpose of bringing all port facilities including Customs clearance to the customer's doorstep. The terminals are almost always linked by rail to the Indian Railway network, unless their size or location dictates that they be linked by road. The rail links enable us to facilitate the moving of large volumes over long distances in the most cost effective manner. CONCOR's terminals provide a spectrum of facilities in terms of warehousing, container parking, repair facilities, and even office complexes. As CFS operator, CONCOR adds value to the logistics chain by offering value added services such as Transit warehousing for import and export cargo Bonded warehousing, enabling importers to store cargo and take partial deliveries, thereby deferring duty payment Less than Container Load (LCL) consolidation, and reworking of LCL cargo at nominated hubs Air cargo clearance using bonded trucking

In the area of domestic business door pick up and door delivery services are the most popular. We also use our terminal network to plan hub and spoke movements that allow single customers to move cargo to multiple locations at a single time, with CONCOR taking care of the distribution and re distribution requirements. The key value we offer is the provision of a single-window facility co-ordinating with all the different agencies and services involved in the containerized cargo trade, from Customs, Gateway Ports, and Railways, to road hauliers, consolidators, Forwarders, Custom House Agents and shipping lines. To achieve a high degree of customization, we offer packages designed to provide the most cost-effective combination of road and rail. This enables us to offer services which can be individually tailored to every customers specifications, minimizing customers own efforts.

ORGANISATION STRUCTURE

TYPES OF CONTAINERS PROVIDED Conventional Dry Cargo Containers 20/40 ft. conventional end open containers These are usually built to ISO standards, and are used for the movement of conventional dry cargo. For domestic movement, CONCOR has inducted a fleet of approx. 12000 such 20 ft. containers either under direct ownership or on lease for internal movements within the country. 20/40 ft High Cube containers These containers offer the added advantage of extra volumetric capacity due to their additional height, and are especially useful of movement of light but bulky cargo. 20 ft Side Access Containers These containers are used exclusively for domestic traffic movements within the country. They offer the advantage of having doors on the side panels, and this makes it convenient for use in locations where chassis stuffing operations have to be used. CONCOR has currently about 3300 such self owned domestic SA containers in its fleet. 22 ft/High Cube Domestic Containers These containers have also been exclusively introduced by CONCOR for the purpose of carrying cargo that requires greater volumetric capacity or container length. CONCOR has currently about 2000 such self owned domestic 22ft containers in its fleet. Specialty Containers 20 ft/40 ft/ 40ft High Cube Refrigerated Containers These are containers that can be used for the movement of refrigerated/perishable cargo. Special facilities such as the availability of plug points, portable clip on generators for trailer movements, power packs for train movements etc. are required for moving cargo in these containers. It must therefore be ascertained whether such facilities are available at the handling terminals before planning such movements. 20 ft/ 40ft/ Collapsible Flat Rack and Platform Containers These containers are especially useful for carrying over dimensional cargo or fully packed machines, equipment etc. Since most of the movement of containers on CONCOR's network is through rail, special permission must be obtained for movement of over dimensional consignments to ensure that these do not infringe upon the standard moving dimensions of the Indian Rail network. 20 ft/ 40 ft Open Top Containers These containers are used mostly for cargo that needs to be handled with cranes and cannot be easily loaded from the front doors of the containers. Open tops can also be used for carrying over dimensional cargo of certain types. Such containers have also been inducted for domestic service and can be supplied on demand if such cargo is offered. CONCOR has currently about 100 such self owned domestic open top containers in its fleet. 20 ft Tank Containers These containers are specially designed for the movement of liquid cargo of different types. Such containers have also been inducted for domestic service and can be supplied on demand if such cargo is offered. CONCOR has currently about 300 such self owned tank containers in its fleet. CONCOR as a multi-modal logistics service provider is constantly seeking to innovate on the uses and flexibility of container handling operations. We have introduced special containers with rolling floors to facilitate pallet handling, containers with in built collapsible shelves to increase loadability etc. We are also willing to examine the possibility of designing any specialty containers subject to suitable business prospects. Customers are encouraged to contact our field staff with their specific requirements.

SERVICES DOMESTIC DOOR DELIVERY AND PICKUP One of the prime objectives of the domestic division is to bring back to rail, goods which are now being transported by road. A key business thrust that has been made by the company in the area of domestic business has been in seeking to pick up such traffic that is moving by road by offering doorto-door pick up and delivery services. The concept of door pick ups and delivery takes us one step closer to achieving the primary objective of becoming a truly multi-modal logistics service provider. We are also seeking to make the process of delivery and pick up as simple as possible so that all the necessary paper work can be completed at the customer's door, and the customer need not visit the terminal at all. In certain cases, we have even made arrangements for the unloading of cargo from containers, and the delivery of loose cargo if this the customer's requirements. We are also in close touch with our customers to ensure that deliveries are made as far as possible according to their convenience and requirements. Rating of door delivery and pickups is normally done on the basis of slab rates. The following table is indicative of the additional costs over and above the rail transport and handling costs that have to be incurred for availing of this service.

CABOTAGE OF ISO CONTAINERS

Extensive movement of shipping-line empty containers is undertaken by CONCOR to balance the differential levels of exports and imports in the country today. This movement of empty containers represents a wasted capacity, especially on routes where substantial domestic traffic is available for parallel movement by road or even on rail. In order to optimize the use of its resources, CONCOR offers the facility of "cabotage" to shipping lines who wish to move empty containers as balancing movements. A "cabotaged" container is effectively loaned by the shipping company to the carrier (in this case CONCOR) for a very short period (usually a single one way trip). During this trip, the carrier is permitted to use the container for movement of domestic cargo. By "cabotaging" these containers, CONCOR can therefore offer a substantial discount to both shipping lines and the potential domestic client. This is seen as an area of focus and strategy to boost volumes and profitability. CONCOR regularly offers Cabotage services on it's core exim route between Mumbai and Delhi. In addition, such services are also available on demand for other movements, subject to the availability of adequate domestic traffic volumes. Since CONCOR does not posses any 40 ft. Containers in its domestic fleet, all domestic movements in 40 ft. containers is done by cabotaging international 40 ft. containers.

LCL CONSOLIDATION The process of LCL consolidation involves the movement of less than container load cargo from an Inland Container Deport to a nominated 'hub' terminal under customs seal, usually in a domestic container of some sort. At the nominated hub terminal, the sealed containers are opened and the cargo re-worked on a destination wise basis without having to be subjected to re-examination by customs. Indian Customs permitted the reworking of LCL boxes in certain nominated 'hub terminals' mostly located at port cities in the year 2000. This has already led to a tremendous increase in the business of LCL consolidation in the country. Export LCL consolidation of different ICDs' custom cleared cargo, often along with locally cleared LCL cargo makes for must faster clearance of cargo, and reduces the end to end transit times between the originating points and destinations of the cargo being moved. Reduced transit times of LCL hub movements have provided opportunity to shippers to move their LCL consignments faster, at extremely cost effective LCL sea tariffs. Due to the reworking of such cargo at nominated hub points within India, direct destination sailings to USA, Europe, Africa, Gulf etc., become available via the Mumbai/Chennai transshipment HUBs. This also reduces the sea transits for LCL movements, which otherwise have to face a more expensive transshipment at locations like Singapore or Colombo. CONCOR currently provides LCL consolidation services from various locations such as Agra, Moradabad, Kanpur, Dhandari Kalan (Ludhiana), Whitefield (Bangalore), Tondiarpet (Chennai), Sanathnagar (Secundrabad), Sabarmati (Ahmedabad), Nagpur, Aurangabad, Mulund (Mumbai) and Pithampur (Indore). CONCOR's ICDs at Tondiarpet (Chennai) and Mulund-East (Mumbai) have been nominated as 'Hub' points for transshipment. In addition, a substantial amount of traffic is also moved between hinterland terminals and the hub points at the Maersk's CWC's CFSs at Dronagiri Node in Mumbai. While most of the movements of LCL consolidation cargo are road based, in the case of very long lead, CONCOR has even made the arrangement of moving the containers by rail up to Mumbai, and re positioning them locally by road to Dronagiri for reconsolidation.

Some of the special features of this service from different locations are: Most of the services move on fixed road schedules, to ensure connectivity with ship sailing from the gateway ports after reconsolidation at CFSs/terminals at Gateway Ports.

The cargo is moved either in close body trucks or domestic containers. Some forwarders are also moving the cargo in their own containers. CONCOR has earmarked separate space for consolidation and de consolidation activities in its existing warehouses, and plans to continue doing so in the new warehouses being developed.

CONCOR acts as Custodian of cargo up to the HUBs (Re-working Places) in India i.e., CFS, Mulund/ CFS, Dronagiri, CFS/Tondiarept. At the HUBs, the LCL consolidator presents both the copies of Shipping Bill to the proper officer of Customs who verifies the genuineness of documents and checks the marks and numbers of the seal on the trucks/containers as recorded on the documents. CONCOR has already executed bonds for the transport of goods from various ICDs to "HUBs" and vice versa.

For exports, all customs formalities relating to cargo examination etc. are completed prior to the movement of cargo. Shippers have to give a copy of the invoice and packing list of each shipping bill, to be checked at the consolidation terminal, and subsequently forwarded to the hub centre. CONCOR issues a delivery order to each of the parties to enable them to collect the cargo from hub centre.

For import cargo, consolidators are required to hand over LCL consignments for a particular destination to CONCOR at the hub terminal after completing customs formalities relating to transhipment at the hub point. Thereafter, CONCOR carries the cargo to destination and arranges delivery of cargo after its customs examination etc. at the nominated ICD. Bills of entry are required to be filed only at the destination ICDs. Each party i.e. CHAs, consolidators, shipping lines has to issue a separate delivery order to their customers at the ICDs, which is required to be surrendered at the time of delivery of cargo.

CONCOR accepts LCL cargoes from CHAs, Consolidators, shipping lines irrespective of the volume of the cargo available with each of them.

AIR CARGO DIVISION In pursuance of its objective to provide improved Intermodal logistics solutions to Indias trade, CONCOR entered the field of air cargo in 1999. The Air Cargo business was formalized as a division at the Corporate Office in 2003 to provide a focused attention. CONCOR undertakes various Air Cargo activities as follows:

1. Road feeder services 2. 3. 4. 5.

a)Airports to airports b)Airports to Inland Container Depots/Container Freight Station Air Cargo Complex and Centre for Perishable Cargo at Nasik. Centres for Perishable Cargo at Goa airports. Domestic Air Cargo Complex at Mumbai Airport. Bonded warehousing for imports at its ICDs/CFSs.

Road Feeder Services

CONCOR has obtained requisite permission from customs at major international airports as well as at our other ICDs spread across the country for movement of export/import cargo under bond. Air cargo complexes and Centres for Perishable Cargo CONCOR is successfully running a Greefield Cargo Complex at Ozhar Airport, Nasik, jointly with Hindustan Aeronautics Limited (HAL) in the name of HALCON. The complex has an air cargo facility, sea cargo facility & a Centre for Perishable Cargo (CPC) for direct international airlifting from/to Nasik Airport. HALCON is also operating an Integrated Packhouse. Centre for sorting, grading, packing and precooling of vegetables & fruits prior to export, at Nasik. HALCON also provides comprehensive ground handling services for wide & narrow bodied aircrafts. HALCON has achieved a unique feat by successfully handling antanov 124-100 aircraft, one of the biggest cargo aircraft in the world. Centre for Perishable Cargo (CPC) at Goa Airport CONCOR is operating another CPC at Goa Airport to promote the export of perishable cargo. Domestic Air Cargo Complex at Mumbai Airport CONCOR has recently signed an agreement with M/s Mumbai International Airport Pvt. Ltd.(MIAL) for Dvelopment, Operations and Management of Domestic Air Cargo Compext at Chhatrapati Shivaji International Airport, Mumbai on BOOT basis. Bonded & Other Warehousing Air Imports desiring deferred payment of duty are offered customs bonded warehousing facility at our ICDs. Air cargo is growing the world over. CONCOR plans to move hand in hand with this growth by steadily increasing its facilitation to the air cargo trade by participating in other activities as well.

BONDED WAREHOUSING
The concept of 'bonded warehousing' was first tried out at Whitefield (Bangalore). The importers could store cargo and effect partial releases thereby deferring duty payment to Customs, and at the same time releasing the international (ISO) container in which the cargo is imported. Bonded warehousing offers a dual advantage to the importer. On the one hand, it allows the deferral to duty payment, and at the same time, allows for cargo to be stored under the relatively cheaper option of warehouse storage as opposed to holding on to an ISO container for which dollar lease rentals accrue on the importer. There is an increasing demand for bonded warehousing in all parts of the country. CONCOR has a unique advantage in offering this service. Its warehouses are located in close proximity to the sidings/ICDs where imports arrive in the first place. This makes bonding of cargo a very cost effective option, as there are practically no transfer costs involved in the movement of cargo from landing facility to a nominated bonded warehouse. To tap into this highly lucrative segment of business, bonded warehousing facilities have already been made operational by CONCOR at its facilities at Tondiarpet (Chennai), Sanathnagar (Secundrabad), NewMulund (Mumbai), Tughlakabad (New Delhi), Sabarmati (Ahmedabad), Gwalior etc. CONCOR also plans to convert existing facilities or create new ones in all such business centers where required.

REEFER SERVICE Reefers, or Refrigerated containers facilitate the movement of cargo that requires a strict temperature controlled environment. Running of Reefer services requires a certain degree of Infrastructure development at the handling terminals, and CONCOR has made such facilities available at its terminals, i.e. ICD Dadri and ICD Kanpur. The Reefer containers are moved from the terminal to the factories for stuffing on special trailers, on which a "clip on" generator can be attached to supply power to the Reefer units. On return to the ICD, they are stacked at a nominated location with special facilities for plugging in the containers to uninterrupted power sources, and regular temperature monitoring. The reefer containers are moved on High Speed "BLCA" wagons between ICD Dadri and JNPT/NSICT/GTIL ports in Mumbai. The power to the units while on run is provided from specially designed power packs which are fitted in modified 40 ft containers, and loaded on the trains. Each power pack serves upto 22 FEUs, and CONCOR is currently operating full rakes wih reefer containers. CONCOR is also moving domestic reefer containers from ICD Dadri and Kanpur to domestic terminal at Turbhe. CONCOR has plans to offer these services from other terminals as well subject to materialization of adequate traffic levels.

FACTORY STUFFING/DESTUFFING
Keeping in time with the international trend, containers are now going to shipper's units more and more for cargo stuffing/ destuffing, as against the general trend a decade earlier, when most of the cargo was getting stuffed/destuffed at the ports/ ICDs. CONCOR's ICDs are now fully geared to provide the requisite "on-carriage" and "pre-carriage" facilities to shippers, hence fully eliminating any cargo handling enroute. While such facilities are often available through private channels, CONCOR also has arrangements for providing such services on-demand at competitive rates as part of its efforts to provide single-window services.

TECHNOLOGY USED BY CONCOR WAGONS

The Indian Railways provided approx. 7200 dedicated container wagons to CONCOR for moving containers. These were supplemented over a period of time by certain over-age rolling stock modified for container carriage. These wagons, however were technologically dated, and unable to provide the kind of transits and reliability that state-of-the-art inter-modal services required. CONCOR therefore initiated procurement action for state-of-the-art, high-speedbogie low height container flat-wagons (type BLC) in service. Over 9555 BLC wagons have been procured by CONCOR and inducted in service so far. In the new BLC type wagons, the increased length (new rakes have 45 BLCs per train) results in an increased payload per train. These wagons are also equipped with superior characteristics such as automatic twist locks, low beds through reduced wheel diameter, slack-less draw bars etc. The wagons are designed to run at 100 km/h, and have already revolutionized train transits between hinterland terminals and Mumbai gateway terminals of JNPT/NSICT. The reduced transit and turn round enhances earning potential while the negligible en-route detachments improve service reliability. The main technical features of the new BLC Wagons are as follows: Speed-100 kmph Low wheel diameter to permit Transportation of high cube containers at maximum speed Slackless draw bars Automatic twist locks (ATLs) and load sensing device (LSD). Anti-Pilferage device 90 teu's per train A total of 725 longer high speed bogie low height container flats (type BLL) capable of transporting of 20', 22', 40' & 45' domestic containers have also been inducted in service. These have similar features viz. Retractable Anchor Locks, LSD etc. as BLC wagons. During the period 1999 to 2001 CONCOR also acquired from Indian Railway 1357 BFKI type of container flats as a strategic move to control all dedicated container rolling stock. These have subsequently been upgraded and retrofitted with air brakes to improve their reliability and transit performance and are now designated as BFKN wagons. These wagons are mostly deployed in dedicated domestic CONTRACK circuits. The present size of the wagon fleet owned by CONCOR's network is approximately 11526 wagons, of which more than 85% are owned by the company.

INFORMATION SYSTEM
IT forms the backbone of any service industry, where information correlates directly with improved levels of efficiency. In the transport sector, antiquated, cumbersome paper-based procedures cause an enormous waste of time and money. All too often, goods move through transport systems at a frustratingly slow speed, especially in developing countries. The physical side of trade transactions should aspire to become as efficient as the electronic transfer of money. This can be done through working partnerships among all those involved to improve logistics services through the use of information and network technology. A primary component of CONCOR's overall business strategy has been the development of an advanced information system. A container and cargo logistics information system went online at Company's Inland Container Depot at Tughlakabad in 1994 and most other facilities have been equipped with computer systems to monitor traffic movement and maintain inventory records. CONCOR is using various online applications like Export/Import Terminal Management System (ETMS), Domestic Terminal Management System (DTMS), Oracle Financials-ERP, HR-Payroll system etc. which are based on Centralized architecture deployed through Citrix environment and running

over VSAT based hybrid network.

CONCOR has been certified to ISO/IEC 27001: 2005 standard for establishing and maintaining Information Security Management System (ISMS) for its IT functionality. CONCOR has been awarded for its project titled Web based Integrated Container/Terminal Management System which has been adjudged by AFACT (Asia Pacific Council for Trade Facilita tion and Electronic Business) as winner for e ASIA 2009 award for the category Electronic Business in Public Sector. Facility for electronic filing (e-filing) of commercial documents for EXIM locations have been provided to customers. This facility enables customers like Shipping lines, Importers, Exporters and CHA's to file the required documents online for process and take necessary printouts of processed output through web from anywhere without physically coming to terminal/ ICD. Digital Signatures have been integrated with e-filing to make the system more secure. CONCOR has its own WebServer for providing web interface to the commercial applications i.e. ETMS, CCLS, DTMS etc. The web interface enables our customers to access information regarding their shipments by means of the website. An integrated track and trace system was also implemented on CONCOR website for providing Container Tracking Details, Train Summaries and current train running position. CONCOR has also introduced automated e-mails for PDA statement, Rail out and SMS for Rail out cases for EXIM system. Web interfaces to access ETMS have been developed for providing queries such as list of containers arrived/ departed, Container status, PDA balance etc

EQUIPMENTS
Handling Equipment Successful operation of container terminals requires close attention to be provided in planning for the deployment of equipment that will be used in the handling operations at the terminal. Keeping in view the goal to provide efficient and satisfactory customer service, CONCOR has consistently been a leader in introducing and using the most modern handling equipment available at our terminals. CONCOR's strategy in the development of a pool of equipment that can be used at its terminals has been two fold. For smaller terminals, we have generally sought to outsource the equipment while ensuring quality by setting stringent conditions on the vintage of machines deployed, the number of moves to be carried out per hour or per shift, and also by imposing tough penalty conditions on nonperformance. CONCOR has also been proactive in terms of offering financing support for acquiring modern equipment as a vendor development strategy. In recent years, the company has also acquired equipment such as reach stackers directly, and outsourced the operations and maintenance activities. This has been done to ensure that the most modern and efficient equipment is deployed at our terminals, while keeping in check unnecessary manpower expansion, and ensuring operational efficiency by contracting equipment operations and maintenance and at the same time keeping a check on the maintenance and operating practices. At larger terminals, especially at the Flagship terminal of Tughlakabad, Dadri & Dhandari Kalan (Ludhiana), CONCOR has itself invested in procuring, operating and even maintaining heavy equipment like Gantry Cranes and Reachstackers. Over the years, CONCOR has developed an inhouse technical department that is well equipped to handle not only the routine operation, but also the regular maintenance of these machines. At At present, there are more than 10 gantry cranes operating at Terminals of Tughlakabad, Dadri & Dhandari Kalan (Ludhiana). Containers To meet the transportation requirements of domestic industry and to increase its market share for movement of domestic cargo in containers, CONCOR has to provide cargo-specific containers to the domestic customer. In order to meet the requirements of domestic users, CONCOR has also procured some Non-ISO Standard containers. Some of the Non-ISO Standard containers already in operation. In order to meet the growing and changing needs of the market, customization is the key, and it is in this area that CONCOR is focussing its plans for container acquisition. CONCOR presently owns 3600 Containers. About 8000 containers are taken on operation lease bringing the total population to about 12000. While acquiring new containers, CONCOR is also replacing its old containers, which have either out-lived their life or are beyond repair.

TERMINAL FACILITIES
CONCOR started its operations by taking over 7 existing ICDs from the Indian Railways, and has now grown to a network of 57 terminals. Most of these terminals have been developed on land obtained on lease from the Indian Railways. Most of this land had been idling or identified as surplus land, and the inputs that have been put in by CONCOR have completely changed the face of these locations. Modern container handling terminals have been developed with state-of-the-art facilities for handling and amenities for the users. Container handling terminals have been designed and built by CONCOR's in house engineering department. The design is invariably modular in nature. This means that the terminals have been developed keeping in mind the minimum investment while seeking to provide the best facilities. As the terminals have grown in terms of business handled, the utilized space has also been expanded by both adding facilities such as warehouses and paving, and/or by upgrading existing facilities to allow for the handling of higher volumes. One of the major technological inputs put in by CONCOR in the area of terminal development has been the use of heavy duty paving using M-50 concrete blocks. This paving is not only easy to lay down, it also provides considerable long term savings due to minimum maintenance and upkeep requirements. In the area of warehousing as well, use of the latest technology has resulted in the development of state of the art facilities. At Bangalore, use of pre-fabricated structures resulted in the commissioning of warehouses within 3 months of starting construction. Facilities such as refrigerated warehouses, multi-tier stacking facilities, special handling areas for heavy cargo, hazardous cargo etc., have also contributed to making CONCOR's terminals the most modern logistics hubs in the country.

AWARDS AND ACHIEVEMENTS CONCOR has over the years demonstrated that a Public Sector Enterprise can not only grow profitably, but also contribute significantly to the growth and economic development of the Country. The excellence in performance has resulted into due recognition and awards for the Company, the most recent of which are as under : RECEIVED THE COVETED MOU EXCELLENCE AWARDS FOR FOUR CONSECUTIVE YEARS (2004-05, 2005-06, 2006-07 & 2007-08) AND FINDS A PLACE AMONG TOP TEN CPSES. ISO-9001:2000 QUALITY SYSTEMS CERTIFICATION FOR 35 TERMINALS/UNITS OBTAINED UPTO FY 2007-08. 16 TERMINALS/UNITS CERTIFIED TO ISO 9001:2008 STANDARDS IN FY 200809. CONCOR HAS BEEN AWARDED AS THE TOP INDIAN COMPANY IN THE SHIPPING AND LOGISTICS SECTOR FOR THE DUN & BRADSTREET-AMERICAN EXPRESS CORPORATE AWARDS, 2007 & 2008 CONSECUTIVELY. CONCOR HAS RECEIVED CORPORATE EXCELLENCE AWARD FROM AMITY INTERNATIONAL FOR THE YEAR 2007. OBTAINED ISO/IEC-27001-2005 CERTIFICATION FROM STQC IT CERTIFICATION SERVICES (MINISTRY OF COOMUNICATION & INFORMATION TECHNOLOGY) FOR ESTABLISHING AN INFORMATION SECURITY MANAGEMENT SYSTEM (ISMS). CONCOR HAS BEEN AWARDED FOR ITS PROJECT TITLED WEB BASED INTEGRATED CONTAINER/TERMINAL MANAGEMENT SYSTEM WHICH HAS BEEN ADJUDGED BY AFACT (ASIA PACIFIC COUNCIL FOR TRADE FACILITATION AND ELECTRONIC BUSINESS) AS WINNER FOR e-ASIA 2009 AWARD FOR THE CATEGORY ELECTRONIC BUSINESS IN PUBLIC SECTOR. CONCOR HAS BEEN AWARDED WITH IT INNOVATION & EXCELLENCE AWARD 2012 BY KNOWLEDGE RESOURCE DEVELOPMENT & WELFARE GROUP ON 28/12/2012 FOR

FUTURE PLANS
The container traffic at all Indian ports have increased at a CAGR of 13.95% during the period 200001 to 2010-11 including a CAGR of 11.81 % for major ports. During these period containerised cargo has gone up from 2.47 million TEUs to 9.11 million TEUs. With the growth of external trade being faster than GDP, the similar trends are expected to continue in future as well. Similarly the possibilities of growth in container traffic in the Domestic sector are immense with continued strong trends in growth of GDP and the need of the industry for value added services. Logistics parks, large cargo hubs will be the requirement of the industry in very near future, as large retail chains generate the demand for professional managed cargo delivery systems. There will be a need for CONCOR to adopt different strategies for growth in the changed external business environment due to opening up of Rail sector for container train operation for 16 other players. More emphasis will be required on providing total logistics and transport solutions to its customers by seeing the possibilities of expanding the presence of the company in all the segments of the transport value chain in the Exim as well as Domestic segment. Possibilities are to be explored for strategic alliances, both for optimal utilization of infrastructure as well as expansion into other segments of the value chain. The emergence of number of new ports viz. Mundra, Pipavav, Vizag, Tuticorin, Vallarpadam , Ennore, Krishnapatnam, Karaikal & some minor ports in Gujrat like Porbandar, Okha, Maroli etc. will have a large effect on the hinterland movement of containers in the country. Further, the hinterland penetration levels of the container traffic, which are very low at present, are also bound to see a many fold increase. This change in the environment offers immense potential for CONCOR to identify new business opportunities and remain the market leader by expanding into new corridors. CONCOR is forging strategic partnerships with many of the new ports. Rail remains the main stay of CONCOR's transportation plans, currently. Business trends are now changing towards more and more door-to-door clearances. This needs to provide single window clearance facilities to its customers. This will require close co-ordination and/or alliances with other relevant agencies and transport intermediaries for door-to-door movement of cargo in containers. In order to compete with road sector that provides door-to-door movement of containers on the basis of single price, single window service through a single document, will be a key USP for the future. The company will continue to adopt cost effective key processes across various terminals and areas of business associated with key critical success factors, the factors which are important to its customers, through the process of Benchmarking. CONCOR has introduced movement of Double Stack Container Trains between Kanakpura (Jaipur) & Pipavav and Kankakpura & Mundra. These trains will provide costeffective transportation between these ports and ICDs in Northern India. Due to the presence of OHE wires and other fixed structures on P-way, double stack trains cannot be run elsewhere. CONCOR has also drawn MOUs with some of the leading players in the container transport field for transporting their containers between ports and ICDs. CONCOR has created a special division to look after the Air Cargo business which has two components 1) Bonded Trucking Services and 2) Air Cargo Complexes. Company arranges bonded trucking services between its ICDs and major international airports like Mumbai, Bangalore, Hyderabad, Indore, Ahmedabad, Amritsar, Chennai and Delhi. Company is expanding these services to/from other locations by linking Airports with hinterland Customs clearance. Air Cargo Complex at HAL, Ozar Airport, Nasik has commenced operations. Centre for perishable cargo for handling of EXIM perishable cargo at Goa International Airport has also commenced operations. Plans are in advanced stage for setting up of Air Freight Stations within the existing ICDs like New Mulund, Sabarmati, Ludhiana, Bangalore and Pune. The Joint Venture with M/s. MAERSK A/S Copenhagen for third birth at JN Port has placed CONCOR in the category of Port terminals operators. CONCOR has also entered in a JV with Dubai Port World for setting up & managing container terminal at Vallarpadam Port. This has opened new possibilities for further expansion in this field. CONCOR's wholly owned subsidiary Fresh & Healthy Enterprises has established its presence in the Apple trade in North India & its first Controlled Atmosphere Store(CAS) at Rai near Sonepat(Harayana) started its operations.

For domestic business, CONCOR is committed to bring back to rail a significant share of containerisable general goods cargo through aggressive marketing efforts. The main competition in this area comes from road transportation of goods by trucks. However, since we provide better risk coverage, in addition to controlled transit times and overall reliability, we feel we geared to woo traffic that presently uses road. Domestic business has a very large potential for growth today. Given that consumption centres are vast distances away from production points, there will always be a big demand for transport. The setting up of high capacity consumer goods industries also indicates that the growth of non-bulk traffic is expected to be faster then that of bulk traffic, with the shares of both becoming decidedly better than the current 35-65 ratio. Significantly most of this non-bulk traffic is containerisable, and represents a huge market potential for CONCOR in the domestic sector. The main strategy to capture domestic traffic so far has been to run regular scheduled point-to-point services by rail. These CONRAJ/CONTRACK services will be expanded to several more origindestination (O-D) points. Greater efficiency will be introduced through the use of newly acquired BLC/BLL rolling stock. Special cargo and corporate will get particular focus by customization of services, and a wider terminal network will be put in place. A major aspect of the growth strategy for both international and domestic business will involve optimising the internal logistics chains within the organization. In the effort to move from being a service integrator, CONCOR will move towards becoming a Third Party Logistics(3PL) service provider by expanding the core business into areas such as warehousing, refrigerated cargo storage and movement, and the provision of a large number of other value added services. CONCOR has also formed a JV Company with Infinite Logistics Solutions Private Limited to look after end to end domestic requirements. Another JVC has been formed with NYK Line (India) Limited named CONYK Cartrac Private Limited to cater to the auto logistics sector. As part of the overall strategy to increase market share, CONCOR will also look to provide multi-modal, transportation and logistics consultancy services to its potential users. These could be shippers directly, or intermediate agencies such as shipping lines, forwarding agents, terminals operators etc. Even government bodies and private trade associations chamber of commerce etc. may be targeted as potential clients. CONCOR also hopes to avail the Private Freight Terminal (PFT) policy of India Railways and establish Multi Modal Logistics Parks (MMLP) at strategic locations for which process has already started.