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Email is one of the main forms of communication for school, business and social purposes.

Its important to know the difference between

communicating with friends and communicating with teachers or employers

The way you communicate gives others a first impression of you.

In this course, we are going to take the opportunity to practice using proper email etiquette.

Subject Line
The subject line should briefly summarize

what the email is about.

If the topic of the email thread changes, the

subject line should be changed to reflect that.

Use appropriate salutation, and end the email by identifying yourself.


For example: Hi <insert name of recipient here>,
My email is about blah blah blah blah..

Thank you, <insert your name here>

Allow time for a reply.


There is no need to ask for a reply to be sent

ASAP. It is implied that you will receive a response as soon as your instructor/employer gets a chance.
Asking them to do so comes off as impatient and even rude.

Wait at least 24 hours before sending a

reminder email (and a bit more on a weekend).

Use correct spelling, punctuation and grammar.


Avoid using UPPERCASE letters it is

perceived as shouting.

E.g. WHY DID I GET THIS MARK???!!!

Using one exclamation point (!) is more than

enough. Using more than one (!!!) can be perceived as raising your voice.

Avoid sending angry emails.


Once you hit send you cant take it back. Walk away, calm down, then come back to

compose your email.

Ask yourself would I say this to the persons

face?