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DEPARTMENT OF COMMERCE AND MANAGEMENT STUDIES
UNIVERSITY OF CALICUT
A REPORT ON FIRM VISIT TO
SUBMITTED TO Dr. P. Mohan Reader, DCMS University of Calicut SUBMITTED BY Adarsh K. Mohemmad Naseef P.
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Bharat Sanchar Nigam Limited for their valuable guidance and support . P. Muraleedaran. Page | 2 . M. Last but not the least we thank all our teaching and non-teaching staffs and our classmates for sharing their valuable experience and their suggestions.A. General Manager and Mrs. Lastly we would also like to sincerely thank Mr. Saniya Abdul Latheef Deputy General Manager. Joseph.We also express our deep sense of gratitude to Dr. G. Mohanan (Reader). Head of the Department for permitting us to visit Bharat Sanchar Nigam Limited. Department Of Commerce and Management Studies for giving us this wonderful opportunity to conduct a firm visit to Bharat Sanchar Nigam Limited .FIRM VISIT BSNL CALICUT ACKNOWLEDGEMENT We express our sincere gratitude to Dr.
definitely. BSNL is working round the clock to take India into the future by providing world class telecom services for the people of India. 22.4 Lakhs km of Optical Fiber Cable. 326 Digital Trunk Automatic Exchanges(TAX).FIRM VISIT BSNL CALICUT Abstract On October 1. expansion of telecom network introduction of new telecom services in all villages and instilling confidence among its customers.000 crore (US $ 21.312 crore on revenues of Rs.300 crore for the financial year 2001-02. 6. At present the BSNL is the World's Largest Seventh and India's First Telecommunication Company. BSNL's telephony network expands throughout the vast expanses of the country reaching to the remotest part of the country. Along with its vast customer base. Government of India became a corporation and was christened Bharat Sanchar Nigam Limited (BSNL). Presently the plain old. it connects each inch of the nation to the infinite corners of the globe. Today. countrywide telephone service is being provided through 32. 1. with a host of Phone Plus value additions to our valued Customers.6 billion) • Now from latest news BSNL records a net profit of Rs.00. Responsibilities that BSNL has managed to shoulder remarkably. BSNL's financial and asset bases too are vast and strong. to enable you to step into tomorrow.000 electronic exchanges. BSNL is the largest Public Sector Undertaking of India and its responsibilities include improvement of the already impeccable quality of telecom services. Driven by the very best of telecom technology from chosen global leaders.24. BSNL is the largest telecom operator in India and is known to everybody for Basic Telephony services for over 100 years.000 crore (US $ 4. Page | 3 . Digitalized Public Switched Telephone Network (PSTN) all interlinked by over 2.2 billion) • Turnover of Rs. • The telephone infrastructure along is worth about Rs. 2000 the Department of Telecom Operations.
VIRTUAL PRIVATE NETWORKS 9. DATABASE MANAGEMENT 3. BRIEF PROFILE 2. REFERENCE 5 6 8 9 9 10 13 14 15 16 Page | 4 . FRANCHISE MANAGEMENT SYSTEMS 4. OUTSOURCING 5. BSNL PORTALS 6. INTRANET 7. ORGANISATIONAL HIERARCHY OF SOUTHERN TELECOM REGION 8.FIRM VISIT BSNL CALICUT CONTENTS 1. CONCLUSION 10.
VoIP services. please visit http://www.000 million (US$ 14. 1 Telecom Company of India. Carrier services. IN services etc.co. comprehensive range of telecom services and the desire to excel has made BSNL the No.630. The turnover. GSM Mobile.390 million (US$ 2. the present turnover of BSNL is more than Rs. Presently it is one of the largest and leading public sector units in India. reach.26 billion) for last financial year.in Page | 5 . Broadband. CDMA mobile. MPLS-VPN.bsnl. The infrastructure asset on telephone alone is worth about Rs. providing a comprehensive range of telecom services in India: Wireline.FIRM VISIT BSNL CALICUT BRIEF PROFILE Bharat Sanchar Nigam Ltd.351. Scaling new heights of success. nationwide coverage. is the world's seventh largest telecommunications company.99.820 million (US$ 8 billion) with net profit to the tune of Rs.37 billion). For more information. Internet. VSAT.
With grid computing. The purpose of a database is to store and retrieve related information. Lower costs derive from increasing the utilization of resources and dramatically reducing management and maintenance costs. lower cost. modular storage and servers. The grid style of computing aims to solve some common problems with enterprise IT: the problem of application silos that lead to under-utilized. Benefits of Grid Computing Compared to other models of computing. Enterprise grid computing creates large pools of industry-standard. All this is accomplished while delivering high performance. policy-driven management. thus reducing the cost of each individual component and providing more flexibility to devote resources in accordance with changing needs.FIRM VISIT BSNL CALICUT DATABASE MANAGMENT BSNL normally uses the database oracle. Page | 6 . There is no need for peak workloads. thus eliminating under-utilized capacity and redundant capabilities. Oracle Database is the first database designed for enterprise grid computing. Grid computing is a new IT architecture that produces more resilient and lower cost enterprise information systems. and greater flexibility. An Oracle database is a collection of data treated as a unit. With this architecture. IT systems designed and implemented in the grid style deliver higher quality of service. In general. all resources are pooled and allocated on demand. dedicated hardware resources. Grid computing is also used. a server reliably manages a large amount of data in a multiuser environment so that many users can concurrently access the same data. A database server also prevents unauthorized access and provides efficient solutions for failure recovery. groups of independent. the most flexible and cost effective way to manage information and applications. a robust security infrastructure. the problem of monolithic. and centralized. because capacity can be easily added or reallocated from the resource pools as needed. and the problem of fragmented and disintegrated information that cannot be fully exploited by the enterprise as a whole. Higher quality of service results from having no single point of failure. A database server is the key to solving the problems of information management. modular hardware and software components can be connected and rejoined on demand to meet the changing needs of businesses. Rather than dedicating a stack of software and hardware to a specific task. unwieldy systems that are expensive to maintain and difficult to change. each new system can be rapidly provisioned from the pool of components. Grid computing also enables the use of smaller individual hardware components.
application or infrastructure resources are virtualized and provisioned are specific to the type of resource. Page | 7 . and preparing a resource to serve a particular need without the consumer caring how that is accomplished. such as mainframe. IT resources managed in a grid include: Infrastructure: the hardware and software that create a data storage and program execution environment Applications: the program logic and flow that define specific business processes Information: the meanings inherent in all different types of data used to conduct business Core Tenets of Grid Computing Two core tenets uniquely distinguish grid computing from other styles of computing. or multi-tier: virtualization and provisioning. To address simultaneously the problems of monolithic systems and fragmented resources. individual resources (e. the specific benefits derived from grid computing are particular to each type of resource. application components and information sources) are pooled together by type then made available to consumers (e. With virtualization. behind the scenes a specific resource is identified to fulfill the request and then it is allocated to the consumer. With provisioning. computers. lower costs and increased flexibility. while optimizing operation of the system as a whole. but the concepts apply universally. when consumers request resources through a virtualization layer. client-server. Similarly.g. while exploiting the distinct nature of individual resources within the pool. but all share the characteristics of better quality.g. Virtualization means breaking hard-coded connections between providers and consumers of resources. grid computing achieves a balance between the benefits of holistic resource management and flexible independent resource control. people or software programs) through an abstraction. Provisioning as part of grid computing means that the system determines how to meet the specific need of the consumer. The specific ways in which information. disks.FIRM VISIT BSNL CALICUT The grid style of computing treats collections of similar IT resources holistically as a single pool.
with a subscriber base of over 1. Pre-paid cards. BSNL’s GSM Technology based Cellular Mobile Network has reached a long way. Recharge Voucher and ITC cards. Database applications make it easy to recall and update information and to create reports of subsets of information. storing and analyzing customer information. SOFTBIZ is developed to handle all the information regarding Postpaid cards. BSNL have over thousands of franchises across the India. Vertical Technologies has developed software SOFTBIZ that manages the whole working system for the franchiser. Database Application Every software development leads to the requirement for storing information. covering more than 6400 towns. including collecting.FIRM VISIT BSNL CALICUT FRANCHISE MANAGEMENT SYSTEMS BSNL is the leading service provider in the country in the Basic Telephone Services. CRM Software Customer relationship management (CRM) is a broad term that covers concepts used by organizations to manage their relationships with customers. Database application is the way to do so. Page | 8 .54 cr.
The revenue flowing in from the project in the first two years will be larger than in the rest of the years. BSNL AP Circle chief general manager V Srinivasan and Sai Infosystem vice president (Data Centre and NGN) R K Iyer told reporters. Software exporter Tata Consultancy Services (TCS) has won a nine-year contract worth $140 million (Rs 574 crore) from Bharat Sanchar Nigam Ltd (BSNL).FIRM VISIT BSNL CALICUT OUTSOURCING BSNL outsources all the data management operations and commercial activities. The systems integration involves managing the overall engagement along with a large team of hardware. mediation and directory enquiry. If a customer has to register for a new telephone connection he can make use of this portal. The $140 million is revenue that TCS will earn from the contract. and is eying revenue of Rs 15 crore in next one year. operated and managed jointly by BSNL and Sai Infosystem. software and application partners. The first two years of the engagement will involve setting up the new systems in association with its partners and upgrading from the existing systems. The software activities are outsourced by TCS. These portals are maintained at better interaction with the clients and customers in running of the business. Billing details are made available to the customers at the click of a button. One of the main portals among these are Self Care portal. Through this portal a lot of services are made available to the customers. Page | 9 . covering the north and west of India. The deal. billing. hosting and cloud services through the IDC located at Telephone Exchange Building at Patancheru here which is built. The latter will involve operating and maintaining the systems. BSNL on launched Internet data center services in Hyderabad in partnership with Ahmedabad-based Sai Infosystem. BSNL will offer managed collocation. a country’s giant in IT services. includes deploying operational support systems (OSS) and business support systems (BSS) components such as customer relationship management. Most of the hardware components and services are outsourced to HCL. BSNL PORTALS BSNL has a number of portals. Telephone bills can be paid through these portals.
and competitive. While intranets are generally restricted to employees of the organization. such as universities and technology corporations. operational systems. or as a private extension of the Internet confined to an organization. more accurately. and instead refers to a network within an organization.168. in 1992. SMTP (e-mail). increasing employees' ability to perform their jobs faster. the intranet can only be directly accessed from a computer in the local network. Page | 10 . and with confidence that they have the right information. Sometimes. timely. In these cases. such as 192. Extranets extend a private network onto the Internet with special provisions for authentication. BENEFITS OF INTRANET Workforce productivity: Intranets can help users to locate and view information faster and use applications relevant to their roles and responsibilities. cost efficient. a network between organizations. An intranet can be understood as a private analog of the Internet. The objective is to organize each individual's desktop with minimal cost. or computing services within an organization. In many organizations. Although not officially noted.0/16. and may be composed of multiple local area networks. With the help of a web browser interface.FIRM VISIT BSNL CALICUT INTRANET For administrative functions within the organization INTRANET is used. or by other access methods. the term refers only to the organization's internal website. The first intranet websites and home pages began to appear in organizations in 1996-1997. authorization and accounting (AAA protocol). time and effort to be more productive. and FTP (file transfer protocol). For smaller companies. or other approved parties. intranets are protected from unauthorized external access by means of a network gateway and firewall. extranets may also be accessed by customers. such as HTTP (web services). companies may provide access to offsite employees by using a virtual private network.0. An intranet is a computer network that uses Internet Protocol technology to share information. It also helps to improve the services provided to the users. however. Any of the well-known Internet protocols may be found in an intranet. but may be a more extensive part of the organization's information technology infrastructure. An intranet may host multiple private websites and constitute an important component and focal point of internal communication and collaboration. users can access data held in any database the organization wants to make available. the term intranet first became common-place among early adopters. Intranets are sometimes contrasted to extranets. requiring user authentication and encryption. Internet technologies are often deployed to provide modern interfaces to legacy information systems hosting corporate data. suppliers. The term is used in contrast to internet. anytime and — subject to security provisions — from anywhere within the company workstations. intranets may be created simply by using private IP address ranges.
CGI applications). Their central support system had to deal with a number of queries every day. duplicating documents. By providing this information on the intranet. business standards. Some examples of communication would be chat. news feeds. benefits documents. Page | 11 . the most recent version is usually available to employees using the intranet. This can potentially save the business money on printing. a saving of 80 percent". and the environment as well as document maintenance overhead. and even training. staff have the opportunity to keep up-to-date with the strategic focus of the organization. A great real world example of where an intranet helped a company communicate is when Nestle had a number of food processing plants in Scandinavia. Employees may link to relevant information at their convenience. Business operations and management: Intranets are also being used as a platform for developing and deploying applications to support business operations and decisions across the internetworked enterprise. internal phone list and requisition forms. company policies. People soft "derived significant cost savings by shifting HR processes to the intranet".48 per enrollment. they quickly realized the savings. can be accessed using common Internet standards (Acrobat files. Because each business unit can update the online copy of a document. Cost-effective: Users can view information and data via web-browser rather than maintaining physical documents such as procedure manuals. email. results achieved to date. Communication: Intranets can serve as powerful tools for communication within an organization.FIRM VISIT BSNL CALICUT Time: Intranets allow organizations to distribute information to employees on an as-needed basis. The type of information that can easily be conveyed is the purpose of the initiative and what the initiative is aiming to achieve. vertically and horizontally. intranets are useful to communicate strategic initiatives that have a global reach throughout the organization. Examples include: employee manuals. and who to speak to for more information. Cisco processed 54. "Shifting this process to the intranet reduced the cost per enrollment to $21. who is driving the initiative. "In 1996. When Nestle decided to invest in an intranet. Flash files. Web publishing allows cumbersome corporate knowledge to be maintained and easily accessed throughout the company using hypermedia and Web technologies.79. and or blogs. For example. Another company that saved money on expense reports was Cisco. which enables teamwork.000 reports and the amount of dollars processed was USD19 million". From a communications standpoint. McGovern says the savings from the reduction in query calls was substantially greater than the investment in the intranet. McGovern goes on to say the manual cost of enrolling in benefits was found to be USD109. rather than being distracted indiscriminately by electronic mail. Enhance collaboration: Information is easily accessible by all authorized users.
for example a time keeping system. in turn. may allow Intranet developers to write applications that only have to work on one browser (no crossbrowser compatibility issues). specifications. Built for one audience: Many companies dictate computer specifications which. Intranets make it possible to provide your audience with "live" changes so they are kept up-to-date. which can limit a company's liability. Since Intranets are user-specific (requiring database/network authentication prior to access). Promote common corporate culture: Every user has the ability to view the same information within the Intranet. and UNIX. Immediate updates: When dealing with the public in any capacity.FIRM VISIT BSNL CALICUT Cross-platform capability: Standards-compliant web browsers are available for Windows. on your 3rd year with our company!"). Page | 12 . Being able to specifically address your "viewer" is a great advantage. Supports a distributed computing architecture: The intranet can also be linked to a company’s management information system. and parameters can change. you know exactly who you are interfacing with and can personalize your Intranet based on role (job title. department) or individual ("Congratulations Jane. Mac. laws.
FIRM VISIT BSNL CALICUT Organizational hierarchy of Southern Telecom Region Page | 13 .
A virtual private network (VPN) is a technology for using the Internet or another intermediate network to connect computers to isolated remote computer networks that would otherwise be inaccessible. databases. A VPN provides security so that traffic sent through the VPN connection stays isolated from other computers on the intermediate network. For example. files. financial institutions etc. on request. users are able to access resources on remote networks. Through VPNs. Page | 14 . etc.FIRM VISIT BSNL CALICUT VIRTUAL PRIVATE NETWORKS BSNL has its own Virtual Private Networks and also sets up VPN’s for banks. VPN remote users get the impression of being directly connected to the central network via a point-to-point link. VPNs can connect individual users to a remote network or connect multiple networks together. images. or internal websites. such as files. users may use a VPN to connect to their work computer terminal from home and access their email. printers.
Thus it can be clearly understood that for any organization to prosper efficient utilization of Information Technology is very necessary. This is just a very basic example of IT. a business organization without implementing IT solutions it cannot survive. For speedy performance of the organization application of IT has become a necessity. Many organizations have started separate IT departments in their firms for smooth functioning. The flow of information has changed the way we live in today's world.FIRM VISIT BSNL CALICUT CONCLUSION In this modern and competitive world. With the help of IT BSNL for the past few years have been able to provide people with its various services. Page | 15 . Information is the backbone of every system. It has become a leading telecom company in India. Every morning when we read a newspaper having out so much information we came to know the latest happening in the world .
Calicut Page | 16 . Balan K Nair Road. Calicut BSNL Administrative Office. Muraleedharan General Manger BSNL.FIRM VISIT BSNL CALICUT REFERENCES Mr. Saniya Abdul Latheef Deputy General Manager BSNL. Calicut Mrs. G.
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