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Sem3fall2013.pdf

Sem3fall2013.pdf

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Sem 3 MBA fall 2013
Sem 3 MBA fall 2013

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SEM 3 COMMON FALL 2013 MB0050-RESEARCH METHODOLOGY 1Research is a sequential method of enquiry, directed towards a clear implicit or explicit objective. Describe in detail the steps to be carried out in a typical research study. 2Exploratory research designs are the simplest and most loosely structured research designs. Explain the methods that can be used in an Exploratory research design. 3The choice of the measurement scale has implications for the statistical technique to be used for data analysis. Discuss the types of measurement scales with examples. 4Explain the following: (a) Formalized and unconcealed questionnaire (b) Formalized and concealed questionnaire (c) Non-formalized and unconcealed questionnaire (d) Non-formalized and concealed questionnaire 5a. Briefly explain the steps in Hypothesis testing. b. It is known form past studies that the monthly average household expenditure on the food items in a locality is Rs. 2700 with a standard deviation of Rs. 160. An economist took a random sample of 25 households from the locality and found their monthly household expenditure on food item to be Rs. 2790. At 0.01 level of significance, can we conclude that the average household expenditure on the food items is greater than Rs. 2700? 6Explain the Structure of the Research Report. What are the guidelines for effective report writing? MB0051 –LEGAL ASPECTS OF BUSINESS 1Write short notes with examples: a) Offer and acceptance b) Capacity to contract 2Discuss the rights and liabilities of a surety. 3How is an agency formed? Discuss the classification of agents. 4Discuss the registration of firm under section 58 of Indian Partnership Act, 1932. Explain what partnership deed is. 5What do you mean by negotiable instruments? What are the various types of negotiable instruments recognized by the negotiable instruments act, 1881? 6Who is a consumer? Examine the rights of a consumer enshrined under the consumer protection act, 1986.

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SEM 3 BANKING FALL 2013 MA0036-FINANCIAL SYSTEM AND COMMERCIAL BANKING 1Visit website of any life insurance company and list the products for different age groups .

2Discuss whether issuing letter of credit, issuing guarantee are financial services. If so, in which category, will it come under? Differentiate between financial services offered by banks as well as other financial institutions. 3Discuss the role played by Bharti AXA Investment Managers Private Limited with reference to intermediary services. 4Discuss the latest Monetary Policy statements released by the RBI for the year 2013 and list the salient features. 5Discuss the CTS-2010 Standards and its effect on the customers. 6Corporate Governance in banks is different from corporate governance in corporate world. Elaborate this statement. MA0037-BANKING RELATED LAWS AND PRACTICES 1Refer a bill of exchange and discuss its features. Elucidate the difference between a cheque and a bill of exchange. 2A person deposits some jewellery with a bank as a security for a debt. After repaying the debt, he demands the return of the jewellery. He owes some other debts to the bank. Is he entitled to recover the jewels from the bank?Discuss the lien and differentiate types of lien. Explain Rule in clayton’s case. 3A mortgage a certain plot of building land to B and afterwards erects a house on the plot. For the purpose of his security, B is entitled to the house as well as the plot. Discuss the right of mortgager and mortgagee. 4Bangalore based Janalakshmi Financial Services has recently completed a securitization transaction worth INR 250 million with IFMR Capital. Closed on August 18th, IFMR Capital’s latest transaction Delta Pioneer IFMR Capital 2010, is backed by 35,560 microloans originated by Janalakshmi, a microfinance NBFC (Non-Banking Financial Company). Explain registration of securitisation company or reconstruction company. Discuss the documents involved in this transaction. 5Are digital records admitted as evidence under Banker’s book of evidence act?Discuss the conditions in the printout. 6Rohit is not a customer of the bank. He is a university student. He applies for a banker’s cheque at the extension counter of a bank. He was refused at the first instance but the bank realised its mistake and agreed to issue the banker’s cheque. The process took more than 4 hours. What is the recourse available to Rohit? What type of documentary evidence can Rohit produce? What is the procedure for redressal of grievances under Banking ombudsman scheme?

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MA0038-BANKING OPERATIONS 1David is a money lender and lends money to the needy. Will David lend money charging market rate of interest or more?Explain the intermediation process of banks. 2Assess the business potential for opening an extension counter of your bank in a medical college. List the possible benefits and infra requirements for the branch. 3Please refer any commercial bank and write down the interest rates on deposits as quoted by the bank in the notice board.Discuss the basic objectives which the banks pursue while pricing their business loans? 4In every bank, there are many schemes for managing investments made by the clients. The banks provide a wide range of plans and schemes for investment. The banks deposit the money collectedthrough their clients in many government projects apart from lending. Can the banks

invest in liquidity plans of mutual funds?Discuss the composition of investments and investment policy guidelines. 5List out the banks that were merged during the financial year 2010-2012. Discuss the factors that affect mergers and acquisitions 6 BoI, was the first to cut its minimum rate of lending or the base rate by 0.25 per cent after a finance ministry diktat last week, is targeting to take domestic NIM up to 3.10 per cent for FY14 from previous year's 3 per cent. Discuss the factors that contribute to NIM. MA0039-RETAIL BANKING 1Log on to any commercial bank’s website and discuss the features of deposits and personal loan 2When your card is stuck in the ATM, discuss what action would you take? In this context, write a short note on ATM card. 3Discuss how Aadhaar card is used as a valid KYC norm. 4 Conduct a need analysis in your area and list customer’s preferences with respect to banking products. 5A customer of the bank remits into his account Rs 1000. The currency notes are soiled and mutilated. Will the bank accept the cash? Discuss the RBI policy on currency chest and functions of the currency chest. 6Discuss the elements involved in transfer of funds

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SEM 3 FINANCE FALL 2013 MF0010 & SECURITY ANALYSIS AND PORTFOLIO MANAGEMENT 1 Financial markets bring the providers and users in direct contact without any intermediary. Financial markets permits the businesses and governments to raise the funds needed by sale of securities. Describe the money market/capital market – features and its composition. 2Risk is the likelihood that your investment will either earn money or lose money. Explain the factors that affect risk.Mr. Rahul invests in equity shares of Wipro. Its anticipated returns and associated probabilities are given below: Return -15 -10 5 10 15 20 30 Probability 0.05 0.10 0.15 0.25 0.30 0.10 0.05 You are required to calculate the expected ROR and risk in terms of standard deviation. 3Explain the business cycle and leading coincidental & lagging indicators. Analyse the issues in fundamental analysis. 4Discuss the implications of EMH for security analysis and portfolio management. 5Explain about the interest rate risk and the two components in it. An investor is considering the purchase of a share of XYZ Ltd. If his required rate of return is 10%, the year-end expected dividend is Rs. 5 and year-end price is expected to be Rs. 24, Compute the value of the share. 6Elucidate the risk and returns of foreign investing. Analyse international listing. MF0011 & MERGERS & ACQUISITIONS 1Give the meaning of advantages and disadvantages of mergers and acquisitions. Explain the types of Mergers and Acquisitions. 2Write a note on the five-stage model of mergers and acquisitions.

3What do you understand by creating synergy? Give the prerequisites for the creation of synergy. 4Demerger results in the transfer by a company of one or more of its undertakings to another company.Give the meaning of demerger. What are the characteristics of demerger? Explain the structure of demerger with an example. 5Explain Employee Stock Ownership Plans (ESOP). Write down the rules of ESOP and types of ESOP. 6Explain the factors in Post-merger Integration. Write down the five rules of Integration Process.

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MF0012 & TAXATION MANAGEMENT 1Explain the concept of tax planning and the factors to be considered in tax planning. Give the difference between tax planning and tax evasion. 2Explain the process of tax payment. 3Write short notes on: Capital gain Cost of acquisition Cost of improvement Expenditure on transfer Transfer 4Explain the computations of Tax in two aspects given below: Tax provision for Computation of Total income of firms Computation of partnership firms’ book profit. 5Explain the service tax law in India. Give the concept of negative list. 6Identify and explain the major considerations in capital structure planning. Explain two approaches in dividend policy and factors affecting dividend decisions. MF0013 & INTERNAL AUDIT & CONTROL 1Define and explain the term auditing. “Personal qualities of an auditor are important for the successful conduct of audit”. Comment 2Write the key objectives of a good internal audit system. Narrate the points of dissimilarities between external audit and internal audit. 3Give the role of internal auditor in the Company’s Management. List down the duties of auditor Under Section 581ZG. 4The effectiveness of the internal control system can be ensured if the important aspects of the company’s operations are kept in mind.Explain the characteristics of an effective internal control system. Write the elements of internal control. 5Describe general EDP controls. Explain the appraisal of accounting system and related internal control. 6Explain the internal control systems in insurance companies. Write down about the reporting internal control weaknesses.

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SEM 3 HCS FALL 2013 MH0051 – Health Administration 1Define health. Discuss the demographic profile of India. 2Explain the significance and achievements of national health programs for communicable diseases in India. 3List the government programs for nurturing newborns. Discuss any two programs in detail. 4What is disaster reduction? Discuss the necessity of disaster alertness in hospitals. 5Explain epidemiologic triad. 6Define epidemiological study of association and causation in health and diseases. Explain the uses of epidemiology. MH0052 – Hospital Organization, Operations and Planning 1 Listing the various hospital functions Explanation of various functions of hospitals 2List the various committees in a hospital setting. Discuss the factors that affect the effectiveness of committees. 3Explain the process of material management in a hospital. 4Discuss in brief the planning, design and staffing of a billing department in a hospital. 5Discuss the managerial skills required to be possessed by a health service manager. 6Imagine that you are appointed as a consultant for setting up a Radiology and X-ray unit in a tertiary care teaching hospital. What are the planning considerations you have to keep in your mind before executing the task?

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MH0053 – Hospital & Healthcare Information Management 1Define Health management information system. Discuss its overall benefits. 2Describe the intra and interdepartmental relationships of Health information management department. 3What is telemedicine? Explain the types and technology trends in telemedicine. 4Explain the steps involved in designing and implementation of Hospital Information System. 5Discuss the applications of hospital information system. 6Discuss the threats to healthcare information. MH0054 – Finance, Economics and Planning in Healthcare Services 1Give an account of incentives available to healthcare sector under the income tax act. 2What do you mean by health economics? Discuss the role of economists in healthcare industry. 3Discuss the importance of financial information in healthcare organisations. 4Explain different methods of evaluation of healthcare services. 5Define cost accounting. Explain the various categories of costs. 6What is financial reporting? Explain the need for financial reporting.

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SEM 3 HR FALL 2013 MU0010 – Manpower Planning and Resourcing 1Define the term ‘manpower planning’. Explain the need for manpower planning. What are the advantages of manpower planning? 2What do you mean by manpower forecasting? Why is it necessary? Explain the types of manpower forecasting. 3The latest trend in recruitment is the ‘E-Recruitment’. Write a brief note on this ‘E-recruitment’ 4Explain the necessity and types of induction. 5Define talent engagement. Why is it important? What are the driving factors of talent engagement? 6Many organisations closely observe the employee exits and are managing the exit process professionally in order to reduce the employee turnover. Describe such employee exit process and operational responsibilities. Differentiate between exit surveys and exit interviews. MU0011 – Management and Organisational Development 1Define organisational development. What are the assumptions of Organisational Development? 2Describe the following theories of planned change: ‘Lewin’s change model’ and ‘Action research model’ 3Describe the components of OD programs and the OD program phase 4What are the ethical dilemmas in practicing OD? 5Define the term downsizing. List the types of downsizing. Explain the significance, misconceptions and effects of downsizing. 6Organisational learning is an area of knowledge within organisational theory that studies models and theories about the way an organisation learns and adapts. Describe the seven steps of initiating such ‘organisational learning’.

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MU0012 – Employee Relations Management 1Employee relations management (ERM) is all about management of relationship with employees in an organisation. Explain the features and importance of this ERM. 2What are the various types of communication? Explain the importance of organisational communication. What are the methods to improve communication? 3Human Resource Information System (HRIS) helps organisations to carry out their HR administrative functions in an effective manner. What are the important features that makes a good HRIS? Mention some common applications of HRIS. 4What are the objectives of organisational discipline? List the types of disciplinary problems. Explain the steps of disciplinary procedures commonly followed in many organisations. 5What is trade union and what are its objectives? Describe trade unions in India. Meaning of trade union 6Write a brief note on the following Acts: (i) Factories Act, 1948 (ii) Industrial Disputes Act, 1947 MU0013: HR AUDIT

1Define Human Resource (HR) Audit. Explain the need for HR Audit. What are the benefits of HR Audit? 2Write short notes on the following: (i) Audit for HR Planning (ii) Audit for HR Climate 3 What is HR Scorecard? Explain the reasons for designing & implementing HR Scorecard framework. 4What is meant by ‘Competency mapping’? Explain the various competencies and the associated behavioural aspects. 5Write a brief note on effectiveness of Human Resource Development Audit as an intervention. 6Describe the rationale behind human resource valuation and auditing.

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SEM 3 IB FALL 2013 IB0010 & INTERNATIONAL FINANCIAL MANAGEMENT 1Explain the goals of international financial management. Give complete explanation on Gold Standard 1876-1913. List down the advantages and disadvantages of Gold Standard. 2Give an introduction on capital account with its sub-categories. Discuss about capital account convertibility. 3Explain the concept of Swap. Write down its features and various types of interest rate swap. 4Elaborate on measuring exchange rate movements. Explain the factors that influence exchange rates. 5Write short notes on: International Credit Markets International Bond Markets 6Country risk is the risk of investing in a country, where a change in the business environment adversely affects the profit or the value of the assets in a specific country. Explain the country risk factors and assessment of risk factors. IB0011– International Marketing 1Discuss the scope of international marketing. How is international marketing more complex than domestic marketing? 2What are trade barriers? Compare tariff and non-tariff barriers. 3How is international marketing research carried out? Discuss in brief. 4List the factors that affect the pricing strategy of an international firm? Explain the different pricing strategies the firms can adopt. 5Write short notes on: a) International commercial terms(Incoterms) b) Commercial invoice 6Explain the difference between the role of World Bank and International Monetary Fund.

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IB0012 – Management of Multinational Corporations 1Discuss the meaning, objectives and difficulties of international business. 2What is the impact of Globalization on world economy? What are the devices of globalization? 3What do you understand by multinational corporations? Analyze the types of MNCs. 4Enumerate the factors which affect the organizational structure of an international firm. Explain the merits and drawbacks of matrix structure. 5Discuss the various money management decisions in MNC. 6Write short notes on: a)International technology transfer b)Licensing IB0013 –Export Import management 1Enumerate the various steps involved in processing of an export order. Discuss them in brief. 2What do you understand by SEZ? Explain the special features of SEZ units. 3What is Bill of entry and what are its features? List the documents to be filed with B/B. 4Explain the meaning of exchange risk. What can be done to mitigate this risk? Discuss. 5What is custom duty and what are its types? Explain with example how custom duties are levied. 6Write short notes on: a) ECGC b)Packing credit

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SEM 3 MARKETING FALL 2013 MK0010 - SALES, DISTRIBUTION AND SUPPLY CHAIN MANAGEMENT 1Define Aggregate Planning and its strategies to meet demand and supply. 2Explain the SCOR model with a diagrammatic representation 3Explain the recent trends in Sales Management. 4Explain “Green supply chain management” in detail. 5Explain the various stages involved in the personal selling process 6Discuss three components of supply chain management. MK0011- CONSUMER BEHAVIOUR 1Explain the tri-component attitude model 2Describe the levels of consumer decision making while buying. 3Explain brand image and the dimensions of brand personality 4Explain the VALS (Value and Lifestyle) framework with diagram. 5Explain the five categories of Adopters in innovation process. 6Briefly discuss the decision-making models.

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MK0012- RETAIL MARKETING 1Explain the classification of retail formats in detail with Indian examples. 2Define e-tailing. Explain the future of electronic retailing. 3Discuss the Retail pricing strategies. 4Describe the Retail Buying Process in brief. 5Write short notes on: 6Explain the Retail Merchandising Management (RMM) in brief. MK0013- MARKET RESEARCH 1Define Research and its characteristics. Also explain any seven types of research. 2Explain the various types of Consumer and Business to Business (B2B) market research. 3Discuss the various Techniques of Sales Analysis and forecasting in estimating the current market demand. 4Discuss the Various techniques of Probability sampling techniques in detail with examples. 5Explain the process of sampling and classification of non-probability sampling techniques. 6Discuss the features of online marketing research and its types.

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SEM 3 MIS 2013 MI0033- SOFTWARE ENGINEERING 1Highlight the reasons for measuring a software product. Also discuss the classification of process metrics measurement. 2 The Elite info systems has gone through three phases of application change management. They are informal, production promotion and software configuration management. In earlier informal phase the software engineer who developed the code has to place it into production. Due to poor documentation, there was difficulty in understanding and differentiating between the new code and existing code. Then elite info systems adopted change management process. The first ERP was implemented in the company. The company also segregated the duties of the software professional in the company based on the area of specialization and domain knowledge. According to this phase the developer who develops the code could not be held responsible for placing into production. Rather if the developer who wants to change the code has to submit the request through web based application where the changes are tracked and updated simultaneously. Automated workflow was established so that requests could be routed to the right channel for approval. The SCM was introduced into their development life cycle and this brought about a change in the software production life cycle. The SCM process gave segregation of duties which diminished the damage that could be caused by incompetence. Therefore in software configuration management phase, segregation of duties ensured security and reduced the risk. The various responsibilities of configuration migration, enhancement of quality control and analysis and coordination with the change management group.The tools used in the systems is application- change tracking and development tool. Theyused this software to govern and archive the various software versions. It stores all the code in the archiving version manager, which enhance quality and simplifies troubleshooting.The process adopted helps to improve the quality by managing change and predicting its effect. Consistent governing rules were enforced throughout the deployment process. It provide clear accountability which automated audits trails identified the required approvals at each phase. Early intervention results in more repeatable, faster deployments with fewer errors.Due to the

deployment of this process, the three main goals of change management were achieved which are; development of quality, reduction by risk by helping ensure that processes are repeatable and predictable, and reduction of development costs. The following are the benefits of the process Increased developer productivity Improved IT service to internal clients Enhanced scalability Employee acceptanceTherefore Elite Info Systems concludes that SCM is to be made as an integral part of their production process. The company regarded SCM not as a luxury, but as necessity. a. Which process did Elite Info Systems deployed to improve the quality of change? Why? b. What is predictive reliability? How SCM will help in prediction? 3 With the program module diagram explain bottom-up integration. Give example 4 Mr.Shyam Kumar is the Assistant project manager in a software company. The company has bagged a contract for developing software for the credit card division of a private bank. Mr.Shyam Kumar and his team have decided to take up the requirement analysis phase of software engineering. What are the tasks or operations that Mr.Shyam Kumar and his team have to take up in order to complete the software requirement analysis phase? 5 Consider your friend has opened a small IT hub or internet café in your city. List the steps that you implement the key practices that explain the infrastructure and performances of his hub. 6 Write Short notes on a. Prototyping b. Quality Control (QC)

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MI0034- DATABASE MANAGEMENT SYSTEMS 1 How is DBMS classified based on several criteria? Explain each one of them with few examples where ever required 2 Differentiate between B+ tree and B- tree. Explain them with diagrams 3 EMPLOYEE EMP_ID NAME PROJECT SALARY DEPT_NUM MUL1 Ramya PR1 40000 1 MUL2 Nupur PR1 45000 2 SMU1 Rajesh PR3 20000 2 SMU2 Vinay PR2 50000 3 SMU3 Anil PR2 80000 2 DEPARTMENT DEPT_ID DNAME PLACE 1 MIS Bangalore 2 HRM Bangalore 3 Finance Chennai 4 Research Bangalore Using these tables answer the following question a. If we want to see all the employees with salary between 40000 and 50000, which query can be used? b. Select employee name from EMPLOYEE table, whose name starts with R c. Explain aggregate functions and grouping in detail 4 What are the problems and failures that may encounter with respect to the transactions in a database management system? Give examples.

5 Consider any database of your choice (may be simple banking database/forecasting database/project management database). Show the deduction of the tables in your database to the different types of normal forms 6 Read the following case study thoroughly and answer the following questions: Laxmi bank is one of the largest private sector banks of India. It has an extensive network of more than 200 branches. It offers banking services to retail as well as corporate clients. The bank faced a challenge in integrating multi-pronged database management system into a centralized system. The IT department of the bank also realized that the computing capabilities of its PCs and servers were not proportionately distributed among all its branches. Each branch had its database management system stored in a traditional way on the disk. The total cost of operating and maintaining the current IT infrastructure was very high and the fundamental shortcomings added to the costs. Moreover, there were also recurrent problems due to the malfunctioning of the currently operational database management system. Therefore, the bank’s top management decided to fix the problem and operationalise a robust database management system. The bank hired an external database technology consulting firm called AKPY Info systems Limited.AKPY divided the entire IT infrastructure of the bank around two verticals. The retail banking vertical and the corporate banking vertical. All the individual database servers from the individual branches were removed. The entire database system was made virtual such that the managers and the staff can access only the required information (related to retail banking or corporate banking) from the respective centralised data centers. There were only two such centralised data centers (one for retail banking and another for corporate banking) that were managed centrally. Staff and managers could access the information through their PCs and laptops. Centralised database management system complemented the security system bybringing in authentication through a unified ID management server. Managers and officers of the bank were able to process half a million transactions per month in real time after the new implementation. There were significant savings in the cost and also in the consumption of power. Now there were no problems with regard to imbalances in the load across various network servers. Due to centralised data management, top management could keep an eye on the functioning of various branches. Hence the cases of fraud and cheating reduced considerably. The bank managers could also process the loan applications in reduced time since the customer’s previous records could be accessed at the click of the button and approval from the higher authorities could be obtained in real time. Moreover the new system also brought in many applications that helped local managers in the decision making process. a. List the uses of centralized data management b. What steps Laxmi bank need to take if it were to change its centralised database system to a distributed database system in future?

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MI0035- COMPUTER NETWORKS 1A multiplexer takes several data communication lines or signals and converts them into one data communication line or signal at the sending location. Explain the basic methods of multiplexing. 2 Write short notes on a. Network quality of service b. Gateways c. Mobile Telephone system d. Geostationary satellites

e. Ethernet 3 Describe the architectural framework of Integrated Services Digital Network (ISDN). 4 LAN is a privately owned networks which spans over a size of up to a few kilometers in a building or a campus. a. How can LAN be differentiated from other Networks. b. Explain Wireless Lans 5 Read the following case study thoroughly and answer the following questions: India is the second most populous country in the world. Even with abundant natural resources, it is still considered a developing country. In India, it is necessary that research and development that has taken place in the field of communication should reach rural areas. This is because nearly 70% of the population lives in villages.In India, physical infrastructure such as roads and highways is still not fully developed. Wired communication requires digging of roads, laying of cables and erecting towers. It involves tremendous human effort and enormous capital outlay in the rural and hilly areas. Hence wireless communication implemented through satellites can play a vital role.Realising the importance of satellite communication, India implemented Satellite Instructional Television Experiment (SITE) in 1975-76. This made it possible to broadcast educational and other programs related to family planning, agriculture and health issues through television sets even in the remote areas. This initiative helps in creating awareness and also helps government in bringing developmental schemes to the door step of the masses.An advantage of satellite communication is that, satellites can amplify the signals and resend it to thousands of stations on the ground at the same time. Digital TV and radio programmes can directly reach the receivers found in the cars and homes through a satellite. For large organisations, it has become much cheaper to transmit commercial information to thousands of their dealers scattered across the globe by means of satellites. Wired communication can easily get disrupted when the cables are damaged intentionally or unintentionally. However, microwave satellite communication is not affected even in the adverse environmental conditions. Thus, during the times of natural disasters, the physical infrastructure of wired communication may be destroyed. But still contact can be maintained with the affected people through the satellites. In addition, remote sensing satellites can be used to keep an eye on the enemy movements, determine the locations of natural resources, warn about impeding cyclones and exactly pinpoint the presence of fishes or submerged objects in the oceans or seas.Another form of wireless communication is the mobile communication. Mobile handsets have made it possible for the people not only to converse among themselves but also carry out banking and e-commerce transactions. Satellites have also made it possible the implementation of Global System for Mobile Communication(GSM) through which wireless Internet can be provided. a. Highlight the advantages of wireless communication over wired communication. b. In what ways, rural India has benefited through satellite communication. 6 Explain world wide web in detail

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MI0036- BUSINESS INTELLIGENCE & TOOLS 1 How do you classify the different types of business Intelligence 2 a. Similarity measures determine the similarity between the two objects. What are the four methods to determine the similarity characteristic between the two objects? b. Illustrate decision tree 3 Define data mining and describe the architectural framework of data mining.

4 Discuss the features of various types of business models with the help of examples. 5 A non-profit organisation - a leader in promoting urban sustainability in India - has the permission to supervise and propose resourceful energy and source utilisation by corporate entities across India. The customer was using spreadsheets to confine various information with regards to unit consumption, charges, research, and analytics of Energy Usage. The Intensity for both Heating Degree Days & Cooling Degree Days, and it was suffering from the disadvantages of utilisation of multiple non-standard spreadsheets. The crucial challenge of the organisation was to develop excellence of data; time needed to gather & authenticate information, distribute graphs & analysis with cyclic time series, and carry outother ad hoc queries & difficult analysis. Customer also wanted a BI solution that is easy to use, available from web, and needs negligible human resources to execute these periodic tasks. Elegant BI Business Intelligence solution deployed with customised ETL solution has offered web based, simple to use, and error-free analytic system to client, in short time span and small budget. Research coordinators at client side, now have complete picture of the energy usage patterns and trends in hours rather than days, and they spend more time doing other ad hoc research and data mining, rather than collecting, consolidating, and validating data from large number of spreadsheets received from member organisations every month. This initiative is helping customer sustain its management position for a better cause of supporting sustainable metropolitan communities in India. a. What are the aspects of BI framework? Explain each of them in detail b. What are the tools used in the above case study to meet the challenges of the organization and to maintain food quality as well? 6 ABC is an online educational organization which offers number of programmes. Throughout the world. It has its franchise all over the world. It has to maintain huge data about all the all the programmes that are currently running and also that are withdrawn but still running for old students. How should it plan to implement the business intelligence solutions? What are the limitations of Business Intelligence?

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SEM 3 OM FALL 2013 OM0010 - OPERATIONS MANAGEMENT 1 What are the effects of Global Competition on the industries in India? 2 How is ‘Economies of Scope’ different from ‘Economies of Scale’? 3 List and explain the six basic steps involved in preparing a forecast 4 Explain Johnson’s rule for sequencing and how it is different from CDS algorithm 5 How does Crosby’s absolute of quality differ from Deming’s principles? 6 Analyse the various types of Probability distribution OM0011 – ENTERPRISES RESOURCE PLANNING 1Describe Executive Information Systems(EIS) and list their advantages and disadvantages. 2 Evaluate different and popular modules of an ERP package like finance, manufacturing and materials management. 3 Describe the functioning of various sub module of Sales and Distribution module. 4 Describe the types and sub modules of CRM. 5 Explain any 5 phases phases/steps of the ERP implementation 6 Describe the ERP market

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OM0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT 1 Elucidate Theory of Constraints and Constraint management 2 Explain the balanced scorecard approach which provides important information to allow the overall strategy of an organisation to be reflected in specific performance measures 3 Describe the different layouts that organisations can use and the benefits and limitations of each of the layouts 4 Summarise the importance of productivity and team work 5 Explain the single-server and multi-server waiting line models 6 Explain the different production planning strategies and cost involved in aggregate planning process

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SEM 3 PM FALL 2013 PM0010 – INTRODUCTION TO PROJECT MANAGEMENT 1Summarise the project management processes involved in the monitoring and control process group 2 Elucidate the importance of communication in Project Management 3 Explain the roles of project manager 4 Explain the any FIVE types of contracts that are entered into in project procurement 5 Write short notes on Total Quality Management (TQM) 6 Describe the various supports that the project management system provides. PM0011 – PROJECT PLANNING AND SCHEDULING 1 Explain the usefulness of WBS in cost control 2 Explain the method to estimate cost and create Budget 3 Explain the steps to draw a CPA chart 4 Explain the different methods in solving linear programming problem 5 Write short notes on process review report 6Substantiate the impact of Life Cycle Costing on new product selection and strategy

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PM0012 – PROJECT FINANCE & BUDGETING 1Evaluate the golden rules of project risk management.

2 Explain different types of discounted cash flows 3 What are the decisions to be considered while making capital investment? 4 Explain IRR and WACC 5 What is sensitivity analysis? 6 Analyse the parametric cost estimation PM0013 – MANAGING HUMAN RESOURCES IN PROJECTS 1 List and explain a few Business related competencies of a Project Manager 2 How would you develop competencies necessary for leadership in an organization 3 Explain Responsibility Assignment Matrix 4 What are the challenges towards effective teamwork in a virtual environment? 5 What are the inputs required and tools and techniques for managing stakeholder expectations 6 What are the steps you would follow to create competencies in an organization?

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SEM 3 RETAIL FALL 2013 ML0010 - WAREHOUSING & SUPPLY CHAIN MANAGEMENT Q1. What are the attributes of ideal warehousing? Also describe the benefits of warehousing. (10 attribute of an ideal retail warehouse – 5 Marks and 10 benefits of retail warehousing – 5 Marks) Q2. Describe various models used in logistics management. (Detailed explanation on all the 3 models - 9 Marks and diagram – 1 Mark) Q3. Discuss the major drivers of supply chain performance briefly. (Introduction of retail supply chain drivers & diagram – 2 Marks and detailed explanation of 4 driving component – 8 Marks) Q4. Enumerate the three basic steps involved in the achievement of strategic fit. (Detailed explanation of the 3 basic steps – 9 Marks and diagram – 1 Mark) Q5. Describe the distinctive features of the operational decisions in Supply Chain. (Detailed explanation on the operational decisions in Supply Chain – 10 Marks) Q6. Explain the various factors that are taken into view while assessing and scoring the suppliers. (Detailed explanation on the various factors while assessing and scoring the suppliers [10 points] – 10 Marks) ML0011-BUYING AND MERCHANDISING Q1. Explain the various principles of an ideal merchandising giving suitable examples for each. (Detailed explanation on all the 14 Principles – 10 Marks) Q2. Define category management & list the prerequisites of category management. (Definitions - 5 Marks and prerequisites – 5 Marks) Q3. What do you mean by merchandise budget plan? Explain its various components. (Meaning of Merchandise Budget Plan [MBP] – 2 Marks and detailed explanation of 4 component – 8 Marks) Q4. Elucidate the functions performed by the buying department of a retail store. (Detailed explanation of 5 Steps – 10 Marks) Q5. Explain the steps in the merchandise buying and handling process? (Detailed explanation on 6 steps – 10 Marks) Q6. Explain in detail the steps involved in vendor selection along with diagram

(Detailed explanation on 5 steps – 8 Marks & Diagram – 2 Marks)

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ML0012-STORE OPERATIONS Q1. Retail store manager are accountable for successfully running a retail store. Elaborate (10 functions of retail store manager – 10 Marks) Q2. Outline the key objectives of store management. (Detailed explanation on basics of Store Management – 10 Mark) Q3. What are the factors that need to be considered before allocating space in a store, explain in detail. (5 factors in detail to be explained – 10 Marks) Q4. Write a note on classification of merchandise on the basis of the nature. (Detailed explanation of 9 types under classification on the basis of the nature of merchandise – 10 Marks) Q5. Explain the levels of standardization. (Detailed explanation on 4 types of standardization – 10 Marks) Q6. How does a store control the quality of its merchandise? (Detailed explanation on 5 steps of quality control procedure – 10 Marks) ML0013-RETAIL IT MANAGEMENT Q1. Briefly describe the role of IT in the various facets of retailing (Brief explanation on 9 points – 10 Marks) Q2. Briefly describe the e-retailing scenario across various industries. (Detailed explanation on 5 different sectors – 10 Mark) Q3. What is RFID Technology? How it works, explain with the diagram? (Detailed explanation on RFID – 8 Marks and diagram – 2 Marks) Q4. What do you mean by System Software and Application Software? Mention a few differences between System Software and Application Software. (Brief explanation on System and Application Software – 2 Marks and differences between them – 8 Marks) Q5. Briefly describe the steps involved in designing a database. (Detailed explanation on 5 steps – 10 Marks) Q6. Explain the various types of networks. (Detailed explanation on 5 types of networks – 10 Marks)

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