Reinventing Government by David Osborne & Ted Gaebler

1. Catalytic Government : Steering Rather than Rowing 2. Community-Owned Government : Empowering Rather than Serving 3. Competitive Government : Injecting Competition into Service Delivery 4. Mission-Driven Government : Transforming Rule-Driven Organization 5. Result-Oriented Government : Funding Outcomes, Not Inputs 6. Customer-Driven Government : Meeting the Needs of the Customer, Not the Bureaucracy 7. Enterprising Government : Earning Rather than Spending 8. Anticipatory Government : Prevention Rather than Cure 9. Decentralized Governent : From Hierarchy to Participation and Teamwork 10. Market-Oriented Government : Leveraging Change Through the Market

Reinventing Government oleh David Osborne & Ted Gaebler 1. Pemerintah Catalytic: Pengarah Daripada Rowing 2. Pemerintah Masyarakat Milik: Memberdayakan Daripada Melayani 3. Pemerintah yang kompetitif: Menyuntikkan Persaingan ke Jasa Pengiriman 4. Transformasi Organisasi Rule-Driven: Pemerintah Mission-Driven 5. Hasil Berorientasi Pemerintah: Hasil Pendanaan, Bukan Input 6. Customer-Driven Pemerintah: Memenuhi Kebutuhan Nasabah, Bukan Birokrasi 7. Pemerintah Enterprising: Produktif Daripada Pengeluaran 8. Pemerintah antisipatif: Pencegahan Daripada Cure 9. Pemerintah Desentralisasi: Dari Hirarki Partisipasi dan Teamwork 10. Pasar Berorientasi Pemerintah: Memanfaatkan Perubahan Melalui Pasar