CORPORATE PROFILE

infrastructure | datacentre | communications

ABOUT COMTEC
Comtec is a trusted provider of IT Infrastructure, Datacentre and Communications solutions. We adopt technologies from leading vendors to deliver innovative, cost-effective information and communications technology solutions for SMB, mid-market and enterprise clients. We are accredited to both provide and support multi-vendor solutions to meet any business challenge.
Established in 1994, our reputation is based on our outstanding industry knowledge and an understanding of both the challenges that face our clients and the vast array of technologies available to them. We deliver a competitive advantage to our clients by implementing flexible, scalable and cost-effective technology solutions. Comtec provides a comprehensive consultancy, design, implementation and support service that complements a portfolio of products from some of the worlds leading technology vendors.

TECHNOLOGY PARTNERS
Here at Comtec we choose to partner with the worlds leading providers of hardware and software solutions for IT infrastructure, communications and datacentre and were justifiably proud of the number, and level, of accreditations that our technical team holds. This enables us to provide truly independent advice and to design, deliver and support best-in-class solutions.

In addition to our tier 1 partners, we work with a wide variety of leading technology vendors:

COMTEC SERVICES
Comtec is dedicated to delivering best-in-class technology by leveraging the latest innovations from leading vendors to deliver intelligent, cost effective solutions that meet the needs of businesses of all sizes.
Comtec services and solutions are designed with your business in mind. We aim to provide flexible, scalable and efficient solutions that will enable improved business performance. Were also committed to lowering the total cost of technology ownership with innovative solutions for server consolidation, data/ voice convergence, scalable disaster recovery, reduced energy consumption and capital expenditure. Comtec provides a range of comprehensive technology infrastructure solutions, applications and services for IT, networking, datacentre/server room, security, power and cooling. We understand that every business has its own, unique requirements and design solutions to meet your specific needs, whether you maintain your own on-premise infrastructure or opt for a managed or cloud computing solution. Comtec offers next-generation Ethernet and IP voice connectivity services, leveraging the infrastructure of BTs 21st Century Network, that deliver higher-speeds, flexible bandwidth and quality of service at lower costs.

CUSTOMER COMMITMENT
Technology is our domain and were committed to making it work for you. Whatever your business objectives, our highly experienced consultants and engineers are available to advise you on your short or long-term technology goals. We take the time to understand your business and propose solutions that address your challenges and fit your strategy; we wont just recommend technology for technologys sake. Were dedicated to building strong relationships with both our clients and our technology partners so whatever your ICT requirement, on-premise, managed or hosted, why not give us a call?

COMTEC MANAGED SERVICES

Comtec Managed Services provide organisations with the flexibility, expertise and resources to maximise the value of their ICT adoption. Unlike many service providers, the Comtec range of bespoke managed services is provided entirely by in-house resource. By maintaining the skills internally, we are able to offer improved responsiveness and accountability. Virtual Data Management Offsite Back Up Business Continuity Managed Email Cloud/Hosted Services The extensive knowledge of our technical team is underwritten by our investment in technology. Our state-of-the-art 24/7 Network Operations Centre (NOC) provides round-the-clock, proactive systems monitoring and management; ensuring systems availability and performance. Our award-winning datacentre was designed and built as proof of our APC expertise. It features the very latest in energy efficient design and technology, including a hotaisle containment cube, driving down the cost of power and cooling. Disaster recovery, security, back up and business continuity are provided by mirrored facilities in London, Swindon and New York.

IT INFRASTRUCTURE
As a leading provider of core IT infrastructure solutions, our reputation has been built on our proven ability to establish a thorough understanding of the needs of our customers. Understanding the underlying challenges and business objectives that drive the need for technology allows us to design and implement innovative, cost-effective and scalable solutions for businesses of all sizes.

CAPABILITIES
End-to-end technology infrastructure solutions, applications and services for: IT networking storage security client servers application management Support for workforce mobility and desktop virtualisation Custom designed configuration and testing facilities ISO 9001 Quality approved company

VALUE
Lowering the total cost of technology ownership with solutions for server consolidation, data & voice convergence, scalable disaster recovery, reduced energy expenditure and capital investment

Improved business performance through faster, more reliable access to business critical data and applications A single point of contact for all your technology needs IT, server room infrastructure, network, voice and security Access to technology and vendor specific expertise; keeping you up-to-date with the complexities of technology and systems operation to ensure that IT solutions work for your organisation

DATACENTRE
As a long-standing datacentre specialist and Elite Partner to Schneider Electric, we provide intelligent eco-structures and services that address a range of strategic IT and business objectives. Our solutions provide high-availability power, cooling, management and monitoring to meet service level agreements and guaranteed uptime requirements for all types of organisations, large or small.

CAPABILITIES
Efficient on-demand datacentres, server rooms and communications rooms Modular and scalable network critical physical infrastructure Right-sized power and cooling for virtualisation and high-density environments Comprehensive monitoring and management tools Consultancy, assessment, design and build services Efficient, reliable power and cooling Remote management capabilities via Comtecs 24/7 NOC Datacentre, server room and communications room relocation services

VALUE
Reduce the threat of downtime and keep your facilities operating optimally Anticipate and respond to the demands placed upon network-critical physical infrastructure Constant visibility, vigilance and intervention to protect IT investments Increase power and cooling capacity with a smaller footprint Minimise energy costs and help meet Carbon Reduction Commitments (CRC) Turn any room into a world-class datacentre or extend the life of an existing facility Next generation WAN connectivity utilising the infrastructure of BTs 21st century network

COMMUNICATIONS
Comtec help organisations to design implement and optimise highly effective business communications. We do this by combining best-in-breed communications technologies with our highly flexible, reliable and scalable voice and data connectivity services.
At the heart of our capability is our core communication network that enables us to deliver any voice and data service to any location. Our experience and investment in this core infrastructure allows us to deliver the highest levels of reliability and flexibility at truly competitive rates. We help our clients to make a step-change in the way they communicate and collaborate through a range of Unified Communications, Contact Centre and Business Mobile solutions that we provide as either an on-premise or fully hosted and managed service.

CAPABILITIES
Voice & Data Connectivity Intelligent Network Services Unified Communications Contact Centre Cloud-Based Telephony Business Mobile

VALUE
Significant reduction in on-going communication expenditure through reducing costs for voice, data and mobile connections and usage Increase in staff productivity by providing them with the tools that enable them to communicate more efficiently and effectively Improvement in customer satisfaction through greater accessibility to the right person first time to handle their enquiry A reduction in both the complexity and management overhead by creating a single, unified communication infrastructure across all offices and remote workers

MAINTENANCE & SUPPORT

Our range of IT, network and voice support services have been designed to enable you to operate your information and communications technologies as cost-effectively and efficiently as possible. Our team of highly accredited experts are dedicated to helping you ensure the continuity of your business-critical applications
IT servers, storage and PC support, including data backups and application software updates IT office applications support, including email, antivirus, anti-spam, content filtering Server virtualisation support, including Citrix, VMware and associated infrastructure Data and IP network support, including routers, switches, firewalls, DNS, DHCP, WINS Voice, IP-PBXs and contact centre solutions support, including voicemail and call recording

Whether you require basic system maintenance and support, or proactive monitoring with real-time response, we have the depth of experience and the in-house expertise to handle all of your requirements. Comtecs support services range from pre-purchased bundled hours of support through to a fully outsourced IT service. We can be your engineer, IT expert or IT department.

CAPABILITIES
Flexible support options: Annual contracts, paid monthly, with standard 8 hours onsite support per month Pre-purchased telephone, remote and on-site support Reactive on-demand pay-as-you-go services Support for dedicated areas or combined IT, network and voice support Help desk and user support, by phone or email Online visibility of tickets Proactive, remote monitoring and management Management of hardware inventories, product warranties and software licences.

VALUE
Improved uptime and availability through defined service levels, proactive management, telephone and on-site support Increased flexibility and reduced total cost of ownership (TCO) by relieving your organisation of the burden of day to day management and maintenance of your IT, network and voice assets

Predictable monthly costs make IT budgeting simpler Accessing expertise (technology and vendor specific) to keep you up to date with the complexities of technology and systems operation.

CONTACT US
Head Office Comtec House Albert Road North Reigate Surrey RH2 9EL

T: 0800 008 7599 E: info@comtec.com www.comtec.com

infrastructure | datacentre | communications