Marc Bendel 21,Benton Road London B.G.

D Tel 077 34 23 90

Broady Shoes 12,Selner Street London B.G.D Tel 099 7" #7 4$

2 A r!l 2002

Dear S!r%Mada& ' (eel ' &)st co& la!n to yo) a*o)t the ser+!ce ' ha+e rec!e+ed (ro& *oth yo)r sho ass!stant and yo)r o((!ce sta((. ' *o),ht a a!r o( shoes (ro& yo)r -.(ord Street *ranch on 17 Se te&*er last.They cost /34,99,0h!ch ' do not th!n1 !s chea .2or a a!r o( shoes at th!s r!ce,one 0o)ld e. ect the& to last se+eral years. 3o0e+er,a(ter only three 0ee1s ' had to ha+e the& re4heeled.5ot only that *)t they *e,an to lea1 !n ra!ny 0eather.5at)rally,' too1 the& *ac1 to the sho .There,' 0as told that ' col)d ha+e another a!r o( shoes,*)t that art!c)lar style 0as o)t o( stoc1.' sa!d that ' d!d not 0ant to choose another style and that ' 0anted &y &oney *ac1.The sho ass!stant !n(or&ed &e that she co)ld not do th!s,and !( ' 0anted a re()nd ' had to 0r!te to yo)r o((!ce. S!nce then ' ha+e 0r!tten to yo)r o((!ce t0!ce and tr!ed to hone on se+eral occas!ons *)t ' ha+e had no re ly.'( ' do not hear (ro& yo) !n the ne.t t0o 0ee1s ' 0!ll ,et !n to)ch 0!th the 6ons)&er Ad+!ce B)rea).The or,an!sat!on o(ten rosec)tes sho s that sell (a)lty ,oods. ' ho e to hear (ro& yo) *e(ore ' 0r!te to the&. 7o)rs (a!th()lly, Marc Bendel