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training and development case

training and development case

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Published by RajKumar Muniyandi
training and development case related to human resource
training and development case related to human resource

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Published by: RajKumar Muniyandi on Dec 01, 2013
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12/01/2013

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Chapter 6 Training and Development

Managing Hospitality Human Resources 4th Edition (357TXT or 357CIN)

© 2006, Educational Institute

© 2006. 3.Competencies for Training and Development 1. Educational Institute 1 . 2. Explain how to implement and evaluate training programs and activities. Describe various training methods and how to select one. 4. Explain how a training needs assessment is developed and conducted. Identify and explain the stages of the training cycle.

Stages of the Training Cycle • • • • • • • • Needs assessment Identification of training objectives Establishment of training criteria Selection of trainees Pretesting employees Choosing proper training methods Implementation of the training program Training evaluation 2 © 2006. Educational Institute .

Educational Institute 3 .Developing Needs Assessments • • • Analyzing the organization Analyzing tasks and behaviors Analyzing individuals © 2006.

Educational Institute .Conducting Needs Assessments • • • • • • • Advisory committee Job descriptions and job specifications Work sampling Job performance measurements Attitude surveys Performance appraisals Skills tests (continued) 4 © 2006.

Educational Institute 5 .Conducting Needs Assessments (continued) • Performance documents • • Guest feedback Questionnaires • • Exit interviews Critical incidents © 2006.

Training for Managers • • Case study training In-basket training • • Conference training Behavioral modeling © 2006. Educational Institute 6 .

Training for Nonmanagers • • On-the-job training Job instruction training • • Lectures Coaching/mentoring • Programmed instruction © 2006. Educational Institute 7 .

Educational Institute Job rotation Role-playing Vestibule training Business games Sensitivity training Basic skills training Team training Diversity training 8 .Training for All Employees • • • • • • • • © 2006.

Make information adaptable to specific problems. Educational Institute . Encourage positive transfer from training to the job. Provide for active participation. • • • Structure material from simple to complex tasks. Provide means for reinforcement. 9 © 2006.Characteristics of Effective Training Methods • • • • Motivate the trainee. Demonstrate desired skills. Provide opportunities to practice. • • Provide timely feedback.

Evaluating Training • • Optimistic expectations Reaction • • Learning On-the-job behaviors • Results © 2006. Educational Institute 10 .

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