www. busi nessj rnl .

com
T h e B u s i n e s s J o u r n a l
4 0 5 N . M a i n S t .
D e l p h o s , O H 4 5 8 3 3
P R S T D S T D
U . S . P o s t a g e
P A I D
D e l p h o s , O H
P e r m i t N o . 2 1
• Minimum wage
to increase 2
• UNOH Event Center 4
• Gitomer column 7
INSIDE
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The open house for the new Ft. Jennings State Bank headquaters in Ft. Jennings was held Sunday, Nov. 24. The com-
pleted project more than doubled the amount of office square footage and customer parking.
The number of homes sold across Ohio in-
creased 8 percent in October, as the market posted
year-over-year gains in activity for the 28th con-
secutive month, according to the Ohio Association
of REALTORS.
“The Ohio housing market is continuing to
maintain a modest, steady pace in terms of its over-
all level of sales and pricing growth,” said OAR
President Thomas J. Williams. “While our string of
consecutive monthly gains has been instrumental in
our effort to rebuild an important sector of our econ-
omy, it appears that we’re entering into a more tra-
ditional housing marketplace ... one that stabilizes
and experiences ebbs and flows in overall activity.”
Sales through the first 10 months of 2013
reached 110,674, a 16.7 percent increase from the
94,891 sales posted during the same period a year
ago. The average sales price (January through Oc-
tober) this year is $142,820, a 5.4 percent increase
from the $135,464 mark set during the period a
year ago.
Total dollar volume this year has topped $15.8
billion, a 23 percent increase from the 10-month
mark of a year ago of nearly $13 billion.
Sales in October reached 11,076, an 8 percent
increase from the 10,257 sales posted during the
month a year ago. The October 2013 sales total is
the month’s best mark since 2006. The average sales
price of $137,039 is a 2.3 percent increase from the
$133,914 average price posted in October 2012.
Data provided to OAR by Multiple Listing
Services includes residential closings for new and
existing single-family homes and condominiums/
co-ops. The Ohio Association of REALTORS, with
more than 26,000 members, is the largest profes-
sional trade association in Ohio.
October home
sales for Ohio
New bank headquarters
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October credit managers’ index increases
Despite the threat of a political im-
passe in the United States that some
thought could derail the entire global
economy, October’s Credit Managers’ In-
dex (CMI), issued by the National Asso-
ciation of Credit Management (NACM),
was largely unfazed. The combined CMI
improved from 56.6 in September to 56.7
in October, marking the highest reading in
over a year and a half.
The October CMI may have been
the most watched in years, according to
NACM Economist Chris Kuehl, PhD.
“The dominant story for the bulk of the
last quarter was the political impasse that
resulted in a government shutdown for
three weeks and posed a threat to the U.S.
credit rating,” he said. “Everyone was
hanging onto the edge of their seats to see
what this would do to the economy. Pre-
dictions ranged widely from utter finan-
cial chaos to no real response at all.”
Recent declines in retail, consumer
confidence and industrial production
seemed to bear out the most pessimistic
predictions, but the CMI tends to lead
other indicators by approximately three
months. There was a slight drop in July’s
CMI readings, signaling
some anxieties in the fi-
nancial community about
the then-looming threat of
a government shutdown
or default, but that was
followed by successive
increases in August, Sep-
tember and now October.
“The credit decision is
very early in the business
process and thus signals
future intent,” Kuehl said.
“The sense thus far is that
all the political turmoil did not have an
impact on the future plans for business.”
The most surprising data in this
month’s CMI came in the favorable fac-
tors index, the combined reading of which
increased from 60.9 last month to 61.5 in
October. Sales slipped just slightly from
62.7 to 62.5, but managed to stay above
60, as it has since April. The CMI’s best
news came in the new credit applications
and amount of credit extended readings.
New credit applications rose from 57.4
to 58.5, signaling that more companies
are seeking additional credit in order to
grow their business. “This alone would
not be cause for great celebration as there
are many occasions that companies seek
credit but are doing so from a position of
weakness,” Kuehl said. “The better news
is that amount of credit extended also in-
creased from 62.9 to 63.8, suggesting that
those asking for additional credit are good
companies with solid credit ratings. These
are the companies expecting improve-
ments in the economy by next year.”
If the October CMI reflected any of the
negative economic effects of the political
brinksmanship in Washington, it did so
in the unfavorable factors. The overall
unfavorable index declined from Sep-
tember’s 53.8 to October’s 53.6 driven
by rejections of credit applications, which
slipped from 53 to 52.1, and accounts
placed for collection, which fell from 54.3
to 53.3. “More companies are having is-
sues, which may be directly related to the
government shutdown and related stress
given that 156,000 companies do work
for the government,” Kuehl said. Still,
disputes, dollar amount beyond terms and
dollar amount of customer deductions all
registered increases, and the unfavorable
index itself has by and large remained
stable and trending in the right direction.
Ohio minimum
wage to increase
Ohio’s minimum wage is scheduled
to increase on January 1, 2014 to $7.95
per hour for non-tipped employees and
to $3.98 per hour for tipped employees,
plus tips. The increased minimum wage
will apply to employees of businesses
with annual gross receipts of more than
$292,000 per year.
The current 2013 Ohio minimum
wage is $7.85 per hour for non-tipped
employees and $3.93 for tipped employ-
ees, plus tips. The 2013 Ohio minimum
wage applies to employees of businesses
with annual gross receipts of more than
$288,000 per year.
The Constitutional Amendment passed
by Ohio voters in November 2006 states
that Ohio’s minimum wage shall increase
on January 1 of each year by the rate of
inflation. The state minimum wage is tied
to the Consumer Price Index (CPI) for
urban wage earners and clerical workers
for the 12-month period prior to Septem-
ber. This CPI index rose 1.5% over the
12-month period from September 1, 2012
to August 21, 2013. The Amendment also
states that the wage rate for non-tipped
employees shall be rounded to the nearest
five cents.
For employees at smaller companies
_ with annual gross receipts of $288,000
or less per year in 2013 or #292,000 or
less per year after January 1, 2014 - and
for 14 and 15-year-olds, the State mini-
mum wage is $7.25 per hour. For these
employees, the State wage is tied to the
federal minimum wage of $7.25 per hour,
which requires an at of Congress and the
President’s signature to change.
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December 2013 TheBusinessJournal 3
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Business
Journal
THE
of West Central Ohio
Volume 22, No. 12
Publisher: Donald R. Hemple
Contributing Writers
Jeffrey Gitomer
Advertising: Donald R. Hemple
The Business Journal is mailed to the top business
leaders in the 13-county region of West Central
Ohio. Although information is gathered from sources
considered to be reliable, the accuracy and com-
pleteness of the information cannot be guaranteed.
Information expressed in The Business Journal does
not constitute a solicitation for the purchase or sale of
any products.
Copyright, The Business Journal of West Central
Ohio, 2006, All rights reserved. Reproduction or use,
without written permission of editorial, photographic
or other graphic content in any manner is prohibited.
The Business Journal is published monthly at 405 N.
Main St., Delphos, OH 45833
Contact Us
Telephone 419-999-4762
Don Hemple 419-695-0015 ext. 138
Marilyn Hoffman 419-695-0015 ext. 131

toll free 800-589-6950
Mail 405 N. Main St., Delphos, OH 45833-1598
For information concerning news,
advertising and subscription e-mail us at:
dhemple@delphosherald.com
or bizjrnl@delphosherald.com
www.businessjrnl.com
For the past 27 years, Ayers Mechanical Group has provided
N.W. Ohio with dependable plumbing and heating services.
Our Commercial Services include:
• Service Agreements
• Mechanical Contracting
• All plumbing, heating & cooling needs
• New installation & remodeling
• BID/specification services
• Design/build services
• Licensed & bonded in the state of Ohio for
Plumbing, HVAC, Hydronics & Refrigeration
• Certified by the State of Ohio for Boiler
Installation & Repair
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Backflow Certification & Repair
This is the time
of year not only indi-
viduals feel benevo-
lent but businesses
do, too. We’re filled
with the giving spir-
it, wanting to make
peoples’ lives better
during the holidays.
Where better to
give than to a veterans
or military-affiliated
charitable organiza-
tion? After all, these
folks have played a vital role in preserving
our freedoms.
But unfortunately, there are scam-
mers out there just waiting to take ad-
vantage of this well-meaning generosity,
so here are a few tips to make sure your
good intentions accomplish the good you
expected.
• Confusing names - Make sure the
name of the organization you donate to is
actually the one you intended. Scammers
will often use the same words in different
order to name their bogus charities.
• Be cautious of telemarketers – A fa-
vorite scam is to solicit money over the
phone. A simple safeguard that often deters
the fraudulent telemarketer is to request
that they send you written details of their
charities’ finances and programs before
you donate. Most scammers will just move
on.
• Don’t be pressured – Though the need
is great this time of year, most responsible
charities appreciate the gift whenever it is
received and won’t attempt to “guilt” you
into making an immediate on-the-spot do-
nation.
• Look for clarity – Research the organi-
zation’s website, letters and appeals. Look
for a clear, specific explanation of how vet-
Giving to veterans organizations
this holiday season
Portland, Indiana native Theresa Van
Skyock has joined Garmann/Miller &
Associates as a designer.
She graduated from Purdue Univer-
sity in June 2011 with a Bachelor of Sci-
ence in Computer Graphics Technology
with concentration in Construction and
a minor in Art & Design. She is also a
LEED® Green Associate.
Van Skyock is a 2007 graduate of Jay
County High School and most recently
worked at Kokosing Construction in
Westerville for the last two years as their
CAD/BIM Manager.
Garmann/Miller is a full-service ar-
chitectural and engineering firm with a
staff that includes registered architects,
landscape architects, designers, profes-
sional engineers, construction admin-
istrators and administrative person-
nel serving public and private clients
throughout Ohio.
Van Skyock
Van Skyock joins
Garmann/Miller
See GIVING, page 4
4 TheBusinessJournal December 2013
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TRUST EXPERIENCE • TRUST COTTERMAN
UNOH Event Center all-purpose facility
Staff reports
news@delphosherald.com
LIMA — The 25,000-square-foot all-
purpose event center is divided into four
unique spaces with full-service catering
available. Each dynamic space provides
its own special amenities that can accom-
modate any event you have in mind. The
public, multi-purpose, year-round facility
is designed to host a variety of local, re-
gional, and national events and activities.
The event center hosts a large array of
multimedia capabilities to accommodate
most needs. Televisions, laptop computers,
drop down projector screens; DVD’s and
VHS tapes can all be utilized to personal-
ize an event. There are 18 high defnition
LCD monitors mounted throughout the
facility and each can be routed separately.
In the large Presidential Hall, there are
two 6000 lumens Sony Projectors and two
drop down 15 foot screens on each side of
the stage. And, in the Crystal Room, there
is a projector with a 10-foot screen.
The 9,268 square-foot Presidential Hall
features a 40-x-24-foot stage, full sound
and light production, convenient load-in
door, and wood and carpeted fooring. The
multi-purpose hall can be confgured with
tables, chairs, buffet style catering, bar
service and is ideal for banquets, concerts,
trade and booth shows, corporate and pri-
vate events, and large wedding receptions.
In the hall, there are two projectors and
two drop down 15-foot screens on each
side of the stage. A remarkable new state-
of-the-art sound system will bring your
events to life. Access is large enough to
accommodate vehicles to enter the room
for a car show. Seating capacity at round
tables is 650, rectangular tables is 850 and
chairs seating only with no tables is 1,036.
The Event Center Lobby is a
2,172-square-foot bar and lounge area that
features a beautiful granite bar with com-
fortable lounge and bar seating. A ticket
booth at the entrance is available for ticket
sales, will call and registration and is a
perfect greeting center. The lobby is ideal
for networking events, private parties and
much more. It is included with the rental
of the Presidential Hall.
The Crystal Room is 2,680-square-feet
and can be confgured for classrooms, con-
ferences, meetings and banquet seating.
Food and bar service are also available.
The hall is perfect for small to medium-
size banquets, receptions, classrooms,
lectures, meetings, corporate and private
events. There is a projector with a 10-foot
screen. Seated capacity at round tables is
75, rectangular tables is 125.
Club UNOH, a 3,520-square-foot night
club with a mezzanine, can be rented in
conjunction with the other areas. The pri-
mary function of Club UNOH was de-
signed as an activity center for the Uni-
versity of Northwestern Ohio students. It
features a full bar setting, dance foor, dee-
jay area, televisions and video games with
an outside patio area. The bar can serve
alcoholic beverages if desired.
Lock Sixteen is the exclusive UNOH
Event Center Catering Service. Whether
you are in need of a small casual luncheon
event with burgers and BBQ or a black tie
event with flets and chicken breasts for
900 guests; Lock Sixteen provides quality
food and friendly, professional service.
UNOH Event Center is located at 1450
N. Cable Road, Lima. For more informa-
tion, call 419-998-8807; Fax 419-998-
8805; or email chefner@unoh.edu.
erans and military personnel will be helped.
Are they providing shelter, counseling or
maybe financial assistance? If so, where?
• Donations of clothing and other goods
– As hard as it is to believe, there are some
local “charities” that collect donations of
used clothing, household items and other
goods and will resell these items. They will
then give only a small portion of the resale
price, if any, to helping veterans, military
personnel and their families. Ask how and
how much of the proceeds from these gifts
get to the intended recipients.
Giving
(Continued from Page 3)
The Business Journal
of West Central Ohio
Distributed in
13 counties...
ALLEN, AUGLAIZE, DEFIANCE,
HANCOCK, HARDIN, HENRY. LOGAN,
MERCER, PAULDING, PUTNAM,
SHELBY, VAN WERT, WOOD
December 2013 TheBusinessJournal 5
Miller
Precision
Industries, Inc.
131 Progressive Dr. P.O. Box 489
Ottoville, Ohio 45876
CNC Precision Machining
•Small & Large Production Runs
•Fixtures •Special Machinery & Tooling
•Secondary Machine Operations
Phone 419-453-3251 FAX 419-453-3030
www.millerprecision.com
Apollo Career Center awarded
addition/renovation project
Shook Touchstone, a long-time Con-
struction Management joint venture team,
has recently been selected to provide Con-
struction Manager at Risk services for
Apollo Career Center’s new $52.8 million
renovation/addition project.
The project will be co-funded by the
state (OFCC) and local share as a Vocation-
al Facilities Assistance Program (VFAP)
project. The project also has Locally Fund-
ed Initiative (LFI) scope and will include
the renovation and reprogramming of the
existing Apollo Career Center (including
Adult Education and Construction Equip-
ment Office Building) and the construction
of new additions.
The existing facility will be renovated,
reprogrammed to accommodate Career
Tech Program and supporting spaces. The
new additions will include Career Tech Pro-
grams and supporting spaces as well. The
facility will be occupied by staff and stu-
dents throughout the construction period.
Swing Space for students and staff will
be determined in order to maintain educa-
tion and all mechanical, electrical, plumb-
ing and technology systems during con-
struction. The project is being designed to
meet LEED (Leadership in Energy and En-
vironmental Design) Silver Certification.
Project Scope includes:
• Renovate/Reprogram Existing
117,583 SF Academic and Career Tech
Spaces
• Build New 45,823 SF Co-Funded
Addition for Academic and Career Tech
Spaces
• Asbestos Abatement of existing build-
ing demolition of the existing Greenhouse
• Build New 30,000 SF Addition for
Academic and Career Tech Spaces
• Renovate existing 12,694 SF Admin-
istration Building
• Renovate and reprogram existing
38,552 SF Adult Education Building
• Renovate and reprogram existing
22,350 SF Auto Building
Shook Touchstone Executive, Nate
Neuenschwander stated, “Our organization
is very excited to be able to assist Apollo
in this once-in-a-lifetime project. We are
happy to be awarded this project as our own
organization and staff will ultimately ben-
efit from the creation of this improved com-
munity facility. It gives us a tremendous
amount of pride to be able to provide these
services to a client of the caliber of Apollo.”
“The goal since the Apollo Career Cen-
ter project discussions began was to keep
the dollars local as much as possible. We
are thrilled to partner with Shook Touch-
stone, not only because they are local, but
they are a company that is deeply embed-
ded in the community, and know the im-
portance of Apollo’s training. This reno-
vation will provide a 21st Century skilled
workforce that will supply the construction
industry as well as the scope of training
needs for this region,” explained Superin-
tendent Judy Wells.
About Shook Touchstone
Shook Touchstone is a Limited Liability
Company that provides professional Con-
struction Management services with offices
in Lima and Dayton, Ohio. The company
manages various disciplines of construc-
tion management through an exclusive
contractual relationship with the owner for
each phase of a construction program: pre-
design, design, bid and award, construction
and post construction. The company offers
a wide variety of construction-related ser-
vices to meet virtually every client need.
Whether planning to construct a new build-
ing, an addition or renovating an existing
facility, Shook Touchstone has the project
team to exceed its clients’ expectations
6 TheBusinessJournal December 2013







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The Eiffel Tower: An iconic monument and a critical lesson
We went to visit the Eiffel tower again.
Our fourth visit in five years.
What do you know about the Eiffel Tow-
er?
When it was built it was, to say the least,
the most controversial structure of all time.
Hundreds protested it, criticized it, cam-
paigned against it, said it was a disgrace to
architecture, and predicted it would be the
ruination of Paris.
The story is fascinating. You can read
about its history on Wikipedia, where I
learned, “Some of the protestors eventually
changed their minds when the tower was
built. Others remained unconvinced. Guy
de Maupassant supposedly ate lunch in the
Tower’s restaurant every day. When asked
why, he answered that it was the one place
in Paris where one could not see the struc-
ture.”
EPILOG: The tower was built to world
acclaim. It’s one of the most impressive
structures in the universe. It’s not just stun-
ning to look at, it’s also inspiring to be in its
presence. An estimated 10 million visitors a
year visit to admire its glory. It is the heart
and soul of Paris, France, and it’s the sym-
bol by which the city has been known for
more than 100 years.
At the base of his tower there’s an amaz-
ing statue to honor Gustave Eiffel. Inter-
esting to note that
NONE of the people
who criticized him
have statues at the
base.
How much more
wrong could the
protesters and crit-
ics have been?
Were they trying
to build up or tear
down? Encourage
or discourage? En-
courage or dispar-
age? In hindsight,
the critics seem con-
trite, shallow, self-serving, prejudiced, and
baseless.
Kind of like today’s critics.
Call it what you will, a naysayer, by any
other name, is just that.
• Is it an opposing point of view, or criti-
cism?
• Is it a “pundit,” or a critic?
• Is it “commentary,” or just criticism?
• Is it an op-ed column, or criticism?
• Is it a “panel discussion,” or criticism?
And what are these people really saying?
• Are they debating? Or discussing and
deciding?
• Are they blaming “it” or “them?” Or
are they offering answers and taking respon-
sibility for the remedy?
• Do they talk about what they WILL do?
Or what someone else DIDN’T do?
• Did they talk about what didn’t happen,
who’s wrong, and why it won’t work? Or
did they offer their ideas about what could
be?
Jeffrey H. Gitomer
OHIO LOGISTICS
Northern Georgia (Rock Spring)
Over 6 million square feet in seven states.
LOCATIONS:
Ottawa, Findlay, Fostoria, Willard, 2 locations in Columbus, OH, Gas City, IN,
Milwaukee, WI, Louisville, KY, State College, PA
Corning/Elmira, NY (3 locations)
Northern Georgia Logistics (Rock Spring), Rome, Georgia
See EIFFEL, page 8
December 2013 TheBusinessJournal 7
“If something happened to
our server, it would take us
hours, if not days, to get the
information back up, says
Scott Austermiller, IT Manager
at Rowmark Inc., a Findlay-
based manufacturer of plastic
sheets for the display industry.
“As it is, if there is a problem,
I call Don and he is back at
our plant in 15 minutes with a
backup tape.”
Don, is Don Thompson,
manager of Document
Service Company, and he
visits Scott at Rowmark once
a week to pickup fve backup
tapes. Don then stores the
tapes at the DSC facility in
Findlay.
Rowmark was founded in
Findlay about two decades
ago. It is a dynamic member
of the Findlay business
community.
“Making backup tapes
daily and storing them off-
site is part of our security
procedure,” Scott explains.
“Many companies just
send the tapes home with
an employee, but there is
inherent risk in that. The tapes
can be lost or destroyed. The
price beneft with DSC for off-
site storage far exceeds any
calculated ROI.”
Scott thinks it is important to
deal with another community-
minded local company, and,
frankly, he likes the personal
service he gets from Don
Thompson.
“If we dealt with an out-of-
town company, it would take
hours, instead of minutes, to
retrieve a tape when we need
it,” he says. “Don and his
people are just a few minutes
away, and his service is top
notch.”
Then, there is an intangible
personal touch.
“Rowmark is an upbeat
company,” says Scott, “and
Don is an upbeat guy. He
DSC Provides Pick-up Service
for Rowmark Tapes
“Intangible personal touch”
I
www.documentmanagementcompany.com
I
1001 Lima Avenue
I
Findlay, Ohio
I
45840
I
419/422-3330
is a guy with a positive attitude. It is
great when you can do business with
a person who genuinely cares about
your company and the people there.”
Findlay Surgery
Center
Relies On DSC
Service For
Medical, Busi-
ness Records
Committed
to exceeding
your
expectations
A Division of Findlay’s Tall Timbers Distribution Center
Committed
to exceeding
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Findlay Surgery Center Relies On DSC
Service For Medical, Business Records
“Custom service is superior”
“We have been working
with the Document
Service Company for over
fve years,” says Cheryl
Cunningham, Administrator
of the Findlay Surgery
Center. “I have to tell you
that their customer service is
superior.
“The Surgery Center opened
seven years ago,” she
explains, “and we do 7,000
outpatient surgeries per year.
We need to have access to
each of those records, as
well as our business records.
“All it takes is a phone call.
The people at Document
Services are very
responsive. They pull fles
immediately and get them
to us. They are pleasant,
well organized, and their
customer service is superior.
“As a medical facility, we are
extremely conscious about
compliance with HIPAA
regulations concerning
patient confdentiality. DSC
knows the regulations,
follows the regulations for
security, and provides us
with signed affdavits to that
effect.”
She also likes working with a
local company which has a
solid reputation for support of
community projects.
“DSC also provides secure
destruction for records after
they have been stored for
seven years and leaves
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Information submitted
Paulding County Hospital has been chosen to receive
the Governor’s Proclamation. This great honor goes to
organizations and businesses that go above and beyond
when it comes to expanding and developing services.
The hospital just recently completed its new Emergency
Room addition. This project cost over $1.2 million and
was completed by using operational cost only.
In November 2012, renovations for the updated and
enlarged Paulding County Hospital Emergency Depart-
ment began. The first phase of the renovation involved
enlarging the ER and doing some renovations before
moving the ER to the east wing of the hospital. Once the
move took place the construction and renovation contin-
ued on the existing ER. This rook about 3 months. Then
the ER moved back and the east wing was renovated to
house the testing laboratory permanently. Once the lab
moved to their new home, the ER construction expanded
to the old lab space. The total construction took about a
year to complete. Important to note is that the lab draw
station will remain in the main outpatient area for patient
convenience but pneumatic tubes will connect the draw
station and the ER to the testing lab for faster result time.
The last ER renovation that was done was in the early
1980s and featured five patient rooms.
The current renovation features a U-shaped nurse’s
station with seven rooms surrounding it. Line of sight
to all patients for nursing and physicians is an additional
bonus. Two large trauma rooms have fold back glass
walls between them making one large trauma room if
needed. This can be used if an emergency requires the
medical staff to be close to multiple patients. Also added
in the last phase is some much needed storage room and
an area where local EMS personnel can chart and make
notes concerning their patients.
Paulding County Hospital to receive Ohio Governor’s proclamation
Another addition was a patient lift that
was installed that will help with patients
that are difficult to move. The total Emer-
gency Department space now encom-
passes 3,400 square feet. The renovation
added an additional 1000 square feet to
the Emergency Department. The project
was budgeted at $1,221,701 and will be
coming in at approximately $60,000 un-
8 TheBusinessJournal Decebmber 2013
With 11,000 people becoming eligible
for Medicare every day and an estimated 25
million Americans expected to gain health
insurance through Obamacare on Jan. 1, ac-
cess to doctors and hospitals will skyrocket.
And while that’s a positive, patient advo-
cate Ruth Fenner Barash warns that the U.S.
health care system is not the benevolent
safety net many people believe it to be. It
can be abusive, incompetent, callous toward
patients – and worse.
“Patients and their loved ones cannot
blindly turn themselves over to this mas-
sive, technology-based system and trust
that it will care – or take care of them,” says
Barash, who shares her health-care experi-
ences in a new book, “For Better or Worse:
Lurching from Crisis to Crisis in America’s
Medical Morass,” (http://forbetterorworse-
book.com/). The cautionary tale traces the
long death of her husband, Philip, through
a medical journey fraught with mismanage-
ment and excess, useless interventions and
a sometimes complete disregard for pain –
even when there was no hope of healing.
“We did experience some wonderful
health-care professionals – brilliant, com-
passionate and helpful people – but they
were not the rule,” says Barash. “I learned a
great deal from our experience, and with so
many people now gaining access to health
care, I want others to benefit from what I’ve
learned. You can navigate the system; you
just have to know how.”
Barash offers these suggestions for pa-
tients and their loved ones, whether it’s a
trip to the doctor for a checkup or a diagno-
sis of a catastrophic illness.
Avoid the emergency room. Emergency
rooms were developed with the idea that few
people would use them – most people would
see their physician. But as health care costs
rose, they became a primary care facility
for those without insurance or the money to
pay for services out of pocket. “Patients and
their families were not expected to spend
a long time in the E.R. – presumably, they
would be seen quickly and either admitted
to the hospital or treated and released – so
they’re not designed for comfort,” Barash
says. “They’ve become very crowded, es-
pecially in cities, and patients might wait
for hours sitting in hard plastic chairs in the
waiting room. For someone who’s sick or
injured, this can be torture.”
Sick people usually are not isolated, so
waiting rooms teem with germs, she notes.
Be skeptical – question everything. Too
often, we take the first thing we’re told as
gospel, Barash says. “If you have the lux-
ury of time, take some of that time to think
things through, to research and get second
opinions,” she says. Research your physi-
cian’s connections. When you’re referred to
a specialist, ask why that particular person.
If you live in an area with a large academic
community, ask around about the physicians
and health-care providers with the best rep-
utations. Who has the most experience in
a particular niche? Who’s doing the most
promising research? How many times have
you performed this procedure and what is
your success rate?
Ask what it costs – no matter who’s pay-
ing. Our health-care system is absurd in the
number of useless consultations, diagnostic
procedures and interventions it foists on
patients, Barash says. Whether our hospital
bills are fully covered by Medicare, Medic-
aid or private insurance, or we’re paying a
portion ourselves, we must all include cost
in our discussions with health-care provid-
ers. “Part of the blame for having the most
expensive health-care system in the world
goes to us, the individuals, who don’t ques-
tion purchases or shop for prices as we
would for groceries, clothing, or furniture,”
Barash says. “If a test or consultation is or-
dered, understand why. Is it really neces-
sary? You can say no!”
Finally, Barash says, we all must come
to terms with the fact that death is a given.
“My husband’s problem, and the problem
many of us may be doomed to face, is the
seemingly endless getting there – a dying
we don’t want.”
3 things every patient should know when dealing with the health-care system
Experienced caregiver warns those new
to insurance coverage: speak up
Do these critics (pundits) ever offer an-
swers, ideas, or recommendations?
Critics try to label the “wrong-doers” into
a group for easier identification – unions,
teachers, liberals, conservatives, left, right,
or in your familiar terms: the competition or
the purchasing department.
THINK ABOUT IT: It’s never everyone
is it?
And of course, today’s world paints criti-
cism as some sort of pious, politically cor-
rect, and necessary element of society. RE-
ALITY: People criticize to suit themselves,
further their agenda, or even make the sale.
In the late 1800’s, Finnish composer
Jean Sibelius said, “Pay no attention to
people who criticize. No statue was ever
erected to a critic.” And in the late 1960’s,
the great Glenn W. Turner added, “But the
people they have criticized, many statues
have gone up.”
Makes me stop and think. I hope it does
the same for you.
Got statue? Or are you just criticizing?
How much of your time is wasted criti-
cizing other people, their ideas, or their
thoughts? And how could you be invest-
ing that time to build your own monument?
Your own Eiffel Tower.
YOUR REAL JOB: Convert your criti-
cism to answers, resolve, solutions, and
responsibility. You’ll be thought of as a
thinker, make more sales, build stronger re-
lationships, earn a better reputation, be seen
as a resource, and be a happier person.
Dale Carnegie, author of the 70-year
bestseller, How to Win Friends and In-
fluence People, nailed it in 1915 when he
penned his most dominant principle, “Any
fool can criticize, condemn, and complain
(and most fools do).”
There should be a law that says all criti-
cism must be followed by a solution, an an-
swer, a resolve, or an idea. That would shut
a lot of people up – or at least make them
think and see the positive side of things.
FOOTNOTE: Apple just released the
much anticipated iPhone 5. The critics lined
up to tell you how it “falls short” or “disap-
points” or some baloney about speed or con-
nectivity or maps or keyboard. They gave
it three and a half stars. Meanwhile Apple,
in spite of the jackass critics, has sold ten
million phones in the first 30 days for $400
a device. Do that math. I wonder how much
critics earn?
Free GitBit: If you’re looking for a
change of language to launch your new
“criticism-free” lexicon, I’m making avail-
able eight pages of positive quotes and ideas
from Dale Carnegie. Go to www.gitomer.
com, register if you’re a first-time visitor,
and enter the words CRITIC in the GitBit
box.
Jeffrey Gitomer is the author of The
Sales Bible, Customer Satisfaction is
Worthless Customer Loyalty is Priceless,
The Little Red Book of Selling, The Lit-
tle Red Book of Sales Answers, The Little
Black Book of Connections, The Little
Gold Book of YES! Attitude, The Little
Green Book of Getting Your Way, The Lit-
tle Platinum Book of Cha-Ching, The Little
Teal Book of Trust, The Little Book of Lead-
ership, and Social BOOM! His website,
www.gitomer.com, will lead you to more
information about training, seminars, and
webinars - or email him personally at sales-
man@gitomer.com.
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Serving the Corporate
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Hukill Hazlett
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Jane Birckhead, CPCU
Executive Vice President
Trustee - Stepping Stones Center
Life • Home • Auto • Business • Income
Hukill Hazlett
Harrington Agency, Inc.
Insurance Since 1838
513-793-1190
FAX: 513-795-5730 • Cell: 513-479-1193
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(Continued from Page 6)
December 2013 TheBusinessJournal 9
San Mateo, CA, October 2, 2013 –
Rowmark LLC (“Rowmark”), a leading
manufacturer of highly engineered ex-
truded plastic sheet used for engraving
and specialty applications, announced its
partnership with Bertram Capital. Based
in Findlay, OH, Rowmark represents Ber-
tram Capital’s third platform investment
in the plastics industry. In addition to the
equity investment in Rowmark, Bertram
Capital also provided subordinated debt
to finance the acquisition.
“Rowmark is an established market
leader with strong brand recognition, sup-
ported by state-of-the-art manufacturing
and an unmatched distribution network,”
said Kevin Yamashita, Partner at Bertram
Capital. “Rowmark is led by a capable
and experienced management team. They
have built a platform with robust operat-
ing fundamentals and long standing cus-
tomer relationships across a variety of
industries. We look forward to further
expanding Rowmark’s footprint and ac-
celerating the company’s growth in part-
nership with management.”
Rowmark delivers solutions through
two complementary product divisions:
Engraving Products and Premier Mate-
rial Concepts (“PMC”). The Engraving
Products division has the most recognized
global brand of engravable sheet world-
wide, which is sold exclusively through
an international network of autho-
rized distributors in more than 80 coun-
tries. PMC is a leading provider of highly
engineered custom extruded sheet and roll
stock for specialty thermoforming appli-
cations across a diverse set of end mar-
kets.
“Rowmark represents exactly the
type of business Bertram Capital seeks to
partner with, offering a compelling value
proposition, world-class management
team, and differentiated engineering and
manufacturing capabilities,” noted Jeff
Drazan, Managing Partner of Bertram
Capital. “By applying our Bertram High
5SM business building methodology, we
believe Rowmark is uniquely positioned
for significant growth opportunities,
through both organic initiatives and add-
on acquisitions.”
Bertram Capital was introduced to
Rowmark by Piper Jaffray (formerly Ed-
geview Partners), a leading international
investment banking firm. “We are grate-
ful to John Tye, Managing Director in
Piper Jaffray’s Diversified Industrials &
Services group, for his leadership in man-
aging the Rowmark sale process,” said
Findlay Manufacturing acquired by Bertram Capital
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WASHINGTON, D.C. – As the econo-
my gradually recovers, nonresidential con-
struction spending remains unchanged—a
good sign the downturn in the industry
has stopped, according to the Construction
Backlog Indicator (CBI) produced by Asso-
ciated Builders and Contractors (ABC).CBI
also remained nearly unchanged between the
second and third quarters of 2013.
“The most recent CBI reading suggests
much of the growth next year is likely to oc-
cur after the first quarter of 2014, and only
if a successful resolution to lingering federal
budgetary issues emboldens decision-mak-
ers,” said ABC Chief Economist Anirban
Basu. “Even with successful negotiations
in Washington, D.C., ABC expects publicly
financed segments to continue to be ham-
strung by reluctant state and local govern-
ment budget officials.”
Despite the fact the nation is in its fifth
year of recovery, nonresidential construction
spending remains roughly 20 percent below
the cyclical and all-time peak achieved in
October 2008. While the most recent CBI is
2.8 percent higher compared to a year ago, it
suggests the long-awaited rapid acceleration
in nonresidential construction spending will
not occur in the very near term.
“For the past year, businesses and con-
sumers grappled with higher tax rates, ris-
ing interest rates, a federal shutdown, and
the uncertainties associated with health care
reform, sequestration and debt default. In
October, the International Monetary Fund
downgraded the 2013 U.S. growth forecast
from 1.7 percent to 1.6 percent,” Basu said
“As if headwinds emerging from the federal
government were not enough, the uncertain
resolution of Detroit’s bankruptcy has in-
duced more cautious behavior among certain
large and similarly situated American cities,
which continues to impact the outlook for
U.S. infrastructure investment, “Basu said.
However, there is optimism in today’s
CBI release. “Even slow growth leads to
construction opportunities,” Basu said. “On-
going recovery steadily produces lower va-
cancy rates, higher rents and more comfort-
able lenders. However, growth also results
in higher interest rates and ABC believes
this factor will begin to serve as a more
meaningful speed governor in late 2014 or
in 2015.”
ABC-CBI remains virtually
unchanged in third quarter
“Rowmark is an
established market leader
with strong brand recognition,
supported by state-of-the-art
manufacturing and an un-
matched distribution network.
Rowmark is led by a capable
and experienced management
team. They have built a
platform with robust operating
fundamentals and long stand-
ing customer relationships
across a variety of industries.
We look forward to further
expanding Rowmark’s foot-
print and accelerating the com-
pany’s growth in partnership
with management.”
— Kevin Yamashita,
Partner at Bertram Capital
See FINDLAY, page 11
10 TheBusinessJournal Decebmber 2013
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Convention center design has evolved
significantly over the past ten years, impact-
ed by changing economic conditions and the
evolving expectations of meeting planners,
building operators and convention attend-
ees. The industry has been faced with sig-
nificant challenges – the recession resulted
in fewer people attending fewer events an-
nually, impacting many cities’ and associ-
ated hotels and restaurants that depend on
conventions to generate revenue. Despite
the challenges, the industry remains a vital
economic keystone as city leaders recognize
the importance of a quality convention cen-
ter in drawing large-scale conferences and
ultimately, national attention, to their city.
At Populous, we believe the positive
state of the industry is a reflection of the ad-
aptations it has undergone. Fewer clients are
simply asking for “more space” and instead,
we’re being asked to design more unique
spaces that provide a better, more memorable
customer experience for visitors. This has
led us to reimagine all aspects of convention
center design – from better urban planning
to ensure the facility fits well with its urban
context and provides more opportunities for
quality indoor/outdoor space, to hospitality
level interior design that ensures the guests’
experience is equal to or better than the ho-
tel environments that surround centers. In
supplementing
contiguous ex-
hibition halls
with unique
breakout meet-
ing spaces,
functional
outdoor areas,
high quality
ballrooms and
other multi-
purpose spaces
that allow fa-
cilities to ac-
commodate a
wider variety
of events, the
evolution of
convention
center design is
providing the flexibility needed to broaden
the marketability of these facilities in chal-
lenging economic times.
Perhaps the most interesting of these
convention center design trends is the grow-
ing desire for functional outdoor space. For
years, convention centers have adhered to
the “black box” model – functional spaces
that are void of natural light and therefore
any genuine architectural connection to the
city they reside in. We are now not only de-
signing more
meeting
rooms and
exhibit halls
that incorpo-
rate natural
light and ex-
terior views,
but we are
also blurring
the lines be-
tween the in-
terior and ex-
terior of the
building – al-
lowing meet-
ing planners
the ability to
program out-
door space as
part of their event.
Convention centers are often located
in urban centers and these outdoor spaces
provide visitors a more direct physical and
visual connection to the city. In addition,
cities as varied as Phoenix, Arizona, Provo,
Utah and San Jose, California are incorpo-
rating functional outdoor spaces throughout
to provide visitors a space for more intimate
socializing and an opportunity to break
away from the conference momentarily to
enjoy the city. An outdoor meeting space or
functional plaza can provide another unique
outdoor experience that attracts convention
or exhibition attendees and provides them
with a welcome break from the indoor exhi-
bition space. As convention center space be-
comes more multi-use, these outdoor spaces
also provide a selling point for convention
center executives looking to rent space for
private parties or corporate events, making
them a viable alternative to other event
spaces in a city.
Ultimately, convention center spaces
that reflect the city’s culture and sense of
community result in a more authentic ex-
perience for visitors. Gone are the days of
walking into a convention center and feeling
that you could be in any city in the world.
These modern spaces are unique and offer
visitors a taste of the place they have trav-
eled to, whether that be San Jose or Sydney.
Convention center design: evolving spaces for evolving needs
Phoenix outdoor meeting space.
Technology is, and will continue to be,
a driving factor in the innovation behind
convention center design. It’s shaping the
modern facility, impacting the attendee ex-
perience and ease of operation for owners,
operators and planners.
Here are the three technology trends that
are most significantly impacting the design
of tomorrow’s venues:
Interactive Features
As the needs and expectations of custom-
ers change, interactive features are becom-
ing key in acclimating event attendees to a
building and a city. Touch screen wayfinding
systems allow individuals to better navigate
the facility and engage with the destination,
providing information about the locale, area
restaurants and attractions.
This blurs the lines between the conven-
tion center and the city, introducing custom-
ers to the entire destination and enticing
them to explore. Over the coming decade,
interactivity will be integrated into more and
more facilities and become increasingly im-
portant to attendees and customers.
Flexibility and Efficiency
From an operations perspective, flexibil-
ity and efficiency are essential to creating
high performance convention centers. Our
recent projects include an operable rigging
grid in the exhibit hall that allows planners
to lower the entire ceiling grid to the floor
for easy rigging of banners, light trusses and
booth support, significantly impacting the
time and cost of setting up for major events.
In addition, our projects have utilized
automatic vertical folding partitions to both
subdivide meeting and exhibit spaces—sig-
nificantly reducing labor—and allow for
event flexibility in blending function and
prefunction spaces.
Technological innovations in LED light-
ing also allow for broader applications to aid
in lighting efficiency, helping convention
centers achieve better maintenance standards
and sustainability goals. The use of natural
light ensures that the experience can be tai-
lored quickly and efficiently based on the
needs of the customer.
Augmented Reality
The evolution of augmented reality will
be important to the future of convention cen-
ters, allowing meetings to extend far beyond
the walls of the room. As we understand
evolving behavioral patterns of attendees,
it’s clear individuals are looking for social
gathering spaces to converse about a topic
outside the physical spaces content has tra-
ditionally been delivered in. Event venues
need to embrace this.
All spaces in and around facilities, includ-
ing adjacent hotels, public plazas and other
meeting facilities nearby, need to have the
technology in place to allow for streaming
live content. This can be achieved through
direct fiber connections, robust WiFi capa-
bilities and closed-circuit television, among
other emerging technologies.
Three convention center
technology trends to watch
December 2013 TheBusinessJournal 11
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underline≠
Courtyard by Marriott
®
936 Greely Chapel Road
Lima, OH
T 419.222.9000
Courtyard.com/Daycl

WE MAKE EVEN THE
SMALLEST
MEETINGS OUR
BIGGEST PRIORITY.
Courtyard by Marriott
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is the
perfect location for our local
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www.businessjrnl.com
Kevin Yamashita. “Rowmark met
the rigorous criteria we apply to our
investments and represents the type
of industry leading company we seek
to invest in at Bertram Capital. John
and his team ran a thorough, fair and
comprehensive sale process.”
About Rowmark
Founded in 1987 in Findlay, OH,
Rowmark manufactures extruded
plastic sheet for engraving and spe-
cialty applications. Rowmark is the
leading supplier of engravable sheet
plastic for the signage, engraving and
awards markets and offers the two
most recognized brands in the indus-
try. Through its Premier Material
Concepts (“PMC”) division, Row-
mark offers an extensive range of ex-
trusion capabilities to produce custom
and decorative thermoforming sheets
for a diverse set of end markets and
applications. For more information,
visit www.rowmarkllc.com.
About Bertram Capital
Bertram Capital is a Northern
California-based private equity firm
focused on investing in middle-
market business services, consumer,
industrial, healthcare and technolo-
gy companies. Bertram is currently
investing out of its $500 million
second fund and typically allocates
$25-$100 million to each invest-
ment. Since the firm’s inception,
Bertram has managed in excess of
$850 million in committed capital
and has completed 10 platform in-
vestments and 14 follow-on acqui-
sitions. Visit www.bertramcapital.
com for more information.
Findlay
(Continued from Page 9)
National construction employ-
ment expanded by 11,000 jobs in
September, according to the U.S.
Department of Labor’s Nov. 8 jobs
report. Nonresidential construction
employment gained 6,400 positions.
The national construction unemploy-
ment rate stood at 9 percent in Oc-
tober on a non-seasonally adjusted
basis, down from 8.5 percent in Sep-
tember and 11.4 percent at the same
time last year.
Since October 2012, the con-
struction industry added 185,000
jobs (3.3 percent). Of that total, 35
percent is attributable to nonresiden-
tial activities, down from 37 percent
in September 2013. “It is encourag-
ing to see nonresidential employ-
ment continue to rebound,” said As-
sociated Builders and Contractors
Chief Economist Anirban Basu. “Ev-
ery major segment of nonresidential
construction exhibited job growth for
a second consecutive month, a posi-
tive indication after the sector posted
consecutive losses for the five previ-
ous months.”
Across all industries, the nation
added 204,000 jobs, making October
the second strongest month for job
growth this year. The private sector
expanded by 212,000 jobs. The pub-
lic sector lost 8,000 jobs. According
to the Bureau of Labor Statistics’
household survey, the national unem-
ployment rate rose to 7.3 percent in
October, up slightly from 7.2 percent
in September, though down from 7.9
percent in October 2012. The labor
force participation rate dipped to
62.8 percent, due in part to the recent
federal government shutdown. Labor
force participation sunk to its lowest
level since March 1978.
“While the establishment sur-
vey registered higher than expected
growth in October, the Current Popu-
lation Survey captured the impacts of
the government shutdown. However,
the decline in labor force participa-
tion in October appears to be related
to more than just the shutdown, indi-
cating that an elevated proportion of
Americans continues to be removed
from the nation’s labor force,” said
Basu.
“In addition to problematic labor
force dynamics, the quality of job
augmentation continues to be mod-
est,” said Basu. “For instance, leisure
and hospitality and retail trade, two
low-wage sectors, added 53,000 and
44,000 jobs, respectively. These two
segments accounted for nearly half
of October’s job growth. Add in tem-
porary staffing agencies and home
health, and the share of jobs added
in these low-wage segments rises al-
most exactly 50 percent.”
Following are construction seg-
ments that produced additional em-
ployment opportunities: Nonresiden-
tial construction employment rose by
1,900 jobs for the month and is up
by 22,100 jobs (3.3 percent) since
October 2012; residential building
construction employment grew by
4,500 jobs last month and is up 22.4
percent on an annual basis; nonresi-
dential specialty trade contractors
added 4,500 jobs for the month and
employment is up by 42,800 jobs
(2.1 percent); and heavy and civil
engineering construction added just
200 jobs last month, but is up by
16,200 jobs (1.8 percent) on a year-
over-year basis.
Only one major segment of con-
struction employment lost jobs: Res-
idential specialty trade contractors
lost 6,600 jobs in October after los-
ing 15,800 jobs in September. How-
ever, the segment is up by 78,500
jobs compared to October 2012.
“We anticipate that 2014 will
be associated with high single-digit
growth in nonresidential construc-
tion spending, a sign that the non-
residential construction industry’s
current rate of job growth will con-
tinue,” Basu said. “However, the lat-
est budget deal only keeps the federal
government open until Jan. 15 and
only raises the debt ceiling through
Feb. 7, meaning there is likely
enough uncertainty emanating from
Washington D.C., and other places
to prevent a dramatic turnaround in
nonresidential construction fortunes
beyond what is already occurring.”
Construction employment extends
winning streak in October
“We anticipate that 2014 will be associated with high single-digit growth in
nonresidential construction spending, a sign that the nonresidential construc-
tion industry’s current rate of job growth will continue.”
— ABC Chief Economist Anirban Basu
12 TheBusinessJournal Decebmber 2013
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Facility
Assessment
Wi z a r d
Third quarter nonresidential
fixed investment in
structures rises 12.3 percent
Fixed investment in nonresidential structures
and intellectual property grew 12.3 percent and
2.2 percent, respectively, in the third quarter,
according to the U.S. Commerce Department’s
Nov. 7 report on gross domestic product (GDP).
However, the growth was tempered by a 3.3
percent decline in fixed investment in nonresi-
dential equipment.
“Today’s GDP release represents the last
piece of information regarding U.S. output
and nonresidential fixed investment that is un-
touched by the federal government shutdown
in October and the most recent debt ceiling de-
bate,” said Associated Builders and Contractors
Chief Economist Anirban Basu. “Of course,
September economic activity could have been
impacted by rising uncertainty as the first Octo-
ber budgetary deadline approached.”
Real GDP expanded 2.8 percent on a season-
ally adjusted annual rate during the third quar-
ter, following a 2.5 percent increase in the first
quarter. Nonresidential fixed investment grew
1.6 percent, while residential fixed investment
increased 14.6 percent in the third quarter.
“The third quarter also was impacted by a
slew of other headwinds, including rising inter-
est rates,” Basu said. “Fourth quarter GDP will
not be much better, and could be worse due to
interruptions in federal operations and an asso-
ciated decline in consumer confidence.
“Because the latest budget deal only keeps
the federal government open until Jan. 15 and
only raises the debt ceiling through Feb. 7,
construction industry stakeholders may need
to wait until the spring for decision-makers to
have enough confidence to allow for a reaccel-
eration of natural economic growth.”
The following segments expanded in the
third quarter.
Personal consumption expenditures were up
1.5 percent after growing 1.8 percent in the sec-
ond quarter.
Spending on goods increased 4.3 percent.
The growth in real private inventories ac-
counted for 2 percent of GDP growth after add-
ing 2.1 percent in the second quarter.
State and local government spending in-
creased 1.5 percent following a 0.4 percent in-
crease in the second quarter.
Real final sales of domestically produced
output—minus changes in private invento-
ries—rose 2 percent after a 2.1 percent increase
in the second quarter.
Gross domestic purchases were up 4.3 per-
cent after growing 2.6 percent in the second
quarter.
A number of key segments did not experi-
ence growth in the third quarter.
Federal government spending fell 1.7 per-
cent, following a 1.6 percent decline in the pre-
vious quarter.
National defense spending dipped 0.7 percent
after falling 0.6 percent in the second quarter.
Nondefense spending fell 3.3 percent after
decreasing 3.1 percent in the second quarter.