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Business Etiquette

Business Etiquette

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Published by Sahil

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Published by: Sahil on Aug 23, 2009
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What Is Business Etiquette?

 Rules

that allow us to interact in a civilized fashion  Code of behavior that is grounded in common sense and cultural norms  Manners matter in the workplace

First Impressions The Rule of 12 in Business You never get a second chance to make a first impression.
   

The The The The

first 12 words first 12 steps first 12 inches last 12 inches

Making a Good Impression
   

positive first impression during a job interview, business or social contact:
is a lasting impression is the first step to building a long-term relationship helps you gain professional benefits helps you achieve your fullest potential in your career choice

The First Few Seconds
 People

begin forming an option within seconds  A person may feel
 

threatened, offended, or bored comfortable, safe, or interested

 Difficult

to reverse first opinion

Total Person Insight
Books are judged by their covers, houses are appraised by their curb appeal, and people are initially evaluated on how they choose to dress and behave.In the meantime, a lot of opportunities can be lost. Susan Bixler and Nancy Nix-Rice Authors, The New Professional Image

Your Entrance and Carriage
 Hold

your head up  Don’t slump  Project self-confidence with

strong stride  a friendly smile  good posture  a genuine sense of energy

Your Entrance and Carriage
 The

way you enter an office or business meeting can influence the image you project  If you feel apprehensive, try not to let it show  Set the stage for the meeting

Your Facial Expression
 After

overall appearance, most visible part of

you  Clues by which others read mood and personality  Clue to identify the inner feelings of another

Your Facial Expression
 Strongly

influence people’s reactions to each

other  Triggers positive or negative reactions  Smile is most recognizable signal in the world  People tend to trust a smiling face

Your Voice
 Your

voice should reflect four qualities.

Confidence  Enthusiasm  Optimism  Sincerity

Your Voice
 Avoid…  Dull

speech  Talking too fast or slow  Monotone  Mumbling  Strong accent

Introductions in Business
I look upon every day to be lost, in which I do not make a new acquaintance~ Samuel Johnson
 Introducing

yourself  Introducing others  Responding to introductions  What to do when you can’t remember names  Secret to remembering names

Mixing and Mingling in Business
 Prepare

in advance  Arrive early  Position yourself  Work the crowd  Don’t clump  Know when to leave

The Business Handshake
Handshakes are the physical greetings that go with our words

 How

to shake hands  When to shake hands  When not to shake hands  Handshakes to avoid

Your Handshake
 The
    

message the handshake sends depends on several factors
Degree of firmness Degree of dryness of hands Duration of grip Depth of interlock Eye contact during handshake

Networking Etiquette
 Tell

your name and what you do  Avoid negative talk  Follow up with contacts

Exchanging Business Cards
 Carrying

your card  Presenting your card  Receiving a card  When to exchange cards  With whom to exchange cards  Never leave the office without a good supply.

Body Language

person’s posture, facial expressions, and gestures send messages.  Sometimes the message is loud and clear; sometimes its is open for interpretation.  Five places NOT to put your hands in business

Professional Presence
 Empowers

us to be able to command respect in any situation  Permits us to project confidence that others can quickly perceive  Permits us to rise above the crowd

Professional Presence
A dynamic blend of  Poise  Self-confidence  Control  Style

Surface Language
   

pattern of immediate impressions conveyed by appearance
Clothing Hairstyle Fragrance Jewelry

 People

judge appearance before they judge your talents  Clothing is particularly important

Dressing for the Occasion
By the time we meet and converse, we have already spoken to each other in an older more universal tongue
 Business

professional attire  Personal props and accessories  The real meaning of business casual

Typical Casual-Dress Guidelines
 Wear

formal business dress when meeting with customers or clients  Respect the boundary between work and leisure clothing  Wear clothing that is clean and neat and that fits well

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