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A LA CARTE SEQUENCE OF SERVICE

HOW TO CARRY OUT THE TASK Sequence of Service A-L -c r!e "# n $er % A&&i&! n! # n $er S!e'&(

KEY POINTS Within 30 seconds Seek & use guest name, establish eye contact & build rapport Walk at a comfortable pace, seat at fully laid tables only Ladies first

SOP Scope
S+i,e % -ree! !.e -ue&!

E&cor! -ue&! !o ! /,e Sequence of Service A-L -C r!e "W i!er)re&& S!e'&( A&&i&! 0i!. &e !in$ P, ce n '1in on , '

Sequence of Service "He * W i!er)re&& or C '! in(

Pre&en! !.e #enu Re+ove e2!r cover& "W i!er)re&&( # n $er % A&&i&! n! # n $er !o in!ro*uce !.e He * W i!er)re&& or C '! in !o !.e .o&! % !.eir $ue&!& S+i,e % -ree! !.e Ho&! % !.eir $ue&!& T 1e A'eri!if or*er O'en c.ec1 "W i!er)re&&( Rin$ in A'eri!if "W i!er)re&&( Serve A'eri!if "W i!er)re&&( Serve c n '3 ! !.e & +e !i+e & 'eri!if "W i!er)re&&(

Present & open menu from the right side of the guest

Within 3 minutes of ordering

T 1e foo* % W !er or*er "He * W i!er)re&& or C '! in(

5 minutes after aperitifs /arri es is ser ed

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A LA CARTE SEQUENCE OF SERVICE T 1e Wine ) 4ever $e or*er "So++e,ier) He *W i!er)re&&( Rin$ in Or*er "W i!er)re&&( Serve 4ever $e)Wine or*er "4ever $e-W i!er)re&&) Wine-So++e,ier or He * W i!er)re&&( Serve A+u&e 4ouc.e "W i!er)re&&( A*5u&! cu!,er6 "W i!er)re&&( Serve 7&! cour&e "W i!er)re&&( C ,, A0 6 8n* cour&e !o Ki!c.en9 !.rou$. #icro& "W i!er)re&&( C,e r 7&! cour&e "W i!er)re&&( Within ! minutes of all members finishing+ ! plates per &aiter/ress+ Never stack plates Serve 8n* cour&e "W i!er)re&&( C.ec1 +e+/er & !i&f c!ion "He * W i!er)re&& or C '! in( C,e r 8n* cour&e "W i!er)re&&( Within 3 minutes of all members finishing+ ! plates per &aiter/ress ,-ay . offer you anything else at this time/0 Within ! minutes of all members finishing+ ! plates per &aiter/ress Never stack plates 1fter -ain course Ladies first, no confusion &ho get's &hat ( announce dishes When member is 3/) through the *st course

Within ! minutes of food order

"e erage #irst, #ood second Within 5 minutes $op up %lasses &hen !/3 empty

Re+ove S%P "W i!er)re&&( Cru+/ ! /,e "W i!er)re&&( Offer :e&&er! "if or*er i& no! ,re *6 ! 1en( "He * W i!er)re&& C '! in( Rin$ :e&&er! or*er in "W i!er)re&&( P $e 2 of 3

1utomatically after crumbing table

A LA CARTE SEQUENCE OF SERVICE Within 3 minutes from taking order Se! cu!,er6 for *e&&er! "W i!er)re&&( Serve :e&&er! "W i!er)re&&(

C,e r :e&&er! "W i!er)re&&( Offer Coffee)Te % :i$e&!ive "He * W i!er)re&& or C '! in( Rin$ in Or*er "W i!er)re&&( Serve Coffee)Te % :i$e&!ive "W i!er)re&&( Within 5 minutes 1fter clearing dessert

-e! c.ec1 re *6 "He * W i!er)re&& or C '! in(

2orrectly itemi3ed Do not give the check to the host unless they ask for it;

Con!inue n* fo,,o0 u' Service "He * W i!er)re&& or C '! in( Provi*e 4i,, u'on reque&! "He * W i!er)re&& or C '! in( Proce&& P 6+en!9 n* verif6 &i$n !ure if ' 6in$ /6 cre*i! c r* T. n1 .o&!9 4i* f re0e,, Within ! minutes of re4uest 5erify signature if paying by credit card 1ssist &ith chair &hen guests are lea ing

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