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Speaker Names/Titles: James Hunter, IBM Segment Manager for SAP Steve Pitschke, Lead Developer, IBM Rational Connector for SAP Solution Manager Abhik Bose,
Moderator: Hello. Welcome to today’s presentation, Minimize SAP Testing Efforts, which is being brought to you by IBM. Before we begin, please notes that the slides for this presentation will be pushed to your screen automatically and all audio will be streamed to you through your computer. If you have any questions, you can enter them by clicking on the questions tab on the lower-left hand side of your screen and click submit question. Your questions will be addressed at the end of the presentation. With that said, it is my pleasure to introduce our speakers for today. Today we will be joining by James Hunter, IBM Worldwide Offering Strategy and Delivery Manager. Also, Steve Pitshke, Lead Developer -– IBM Rational Connector for SAP Solution Manager; and Abhik Bose, Lead Solution Architect, Project Coach -– SAP Value Prototyping and Center of Excellence. With that said, it’s my pleasure to pass it over to James to Begin today’s presentation. James, take it away.
Testing for SAP
James Hunter IBM WW Offerings Strategy and Delivery Manager firstname.lastname@example.org Abhik Bose SAP Principle Consultant, SAP Global Services Steve Pitschke IBM Lead Developer email@example.com
© 2013 IBM Corporation
James Hunter: Great. Thank you very much everyone for joining us today in this call around testing for SAP. So let’s get straight into why we’re talking about that testing for SAP today.
Modified Business Processes M&A and Reorganizations Maintenance Upgrades Regional rollouts New Products, Vendors, etc…
Success depends on your ability to manage change.
Governance Risk Management Compliance Examples: SOX, SEC, FDA, Basel3, etc…
For 40 years, IBM and SAP have consistently delivered superior ROI through thousands of successful implementations.
This really has come about because our customers are telling us that they’re facing a number of challenges. When an organization is running on SAP, then the business depends on the success of how well they can manage change to that organization. And they tell us that those changes are coming from a number of different areas which we try to outline on this particular slide from a business perspective. We are also merging or acquiring other businesses, even internally themselves; or whether they are responding to the market, new products, new processes, and so on. There’s a whole host of compliance changes that are occurring today. Moving on to table three, and the changes that take into account. As well as of course, our usual and traditional IT changes -– updates, (fixed access) and improvements; new technology that gets added or extended; for example, the shift into utilizing mobile, which is significant for today. All of these changes are affecting or have some impact on how well our organization runs on it’s SAP infrastructure. So of course the reason here I’ve been talking about some examples where they estimated that the larger SAP organization -– you know, their SAP production (is down) for any particular reason -– It costs them between half a million and $800 thousand per hour, which is a tremendous amount. But fortunately, IBM and SAP have been working together for around 40 years or so to ensure that we can help organizations to continue to execute their business on SAP in respect of the changes.
Our own experience
A radical SAP transformation to help us reach our goal of being an efficient globally integrated enterprise (GIE).
Now, this actually is kind of come about because of our own experiences. We’ve gone to (our loss) on our own journey -– IBM (when we started with) SAP. We started off many years ago having a number of SAP applications being used in different ways around the world. Our objective was to identify the best practice, identify which part of SAP were being used, and then to consolidate them into one, single environment which we call a Global Integration Enterprise. So we have to look at how do we capture the requirements of our team, of our business, of our partners, and even our customers as well? How do we manage change across large enterprise and with our partners and other people involved as well? And with the technology that we use, we ensure we have the governance of this change. How can we be sure when we make a change that it’s tested, and then we have confidence that our business continue to run? So we went through this process. And today, we have a globally (inspired) enterprise. We support 450 thousand users across 170 countries. And you can imagine that we’re such a large, complex implementation at SAP. We’re making changes to our environment every single day. And those changes require testing and so we can be confident that our partners, ourselves, and our customers can continue to operate using IBM adequately. So it’s on this journey that IBM looked at the market, looked at our own technology and capability, and try to identify what would (be the core) capability that we require to implement manage change in SAP. Well, on the back of that, we identify that there were three core areas that we wanted to look at -– Enterprise Planning, Lifecycle Management, and Testing. From Enterprise Planning perspective, this is all about being able to identify (what parts) as far as SAP environment were actually being used in the different areas. Once we have captured that, the (soft bits of) information out of it, our different SAP implementations; we were able to get a view of our SAP and non-SAP usage (on our) enterprise. And then just identify what’s going to be the impact across our organization where we make a change or implement new applications.
. Managing the changes -– things like (defect) tracking. We want to have impact analysis. many organizations are not just using SAP. plan and communicate your SAP deployment Add team collaboration and project transparency Complete application lifecycle traceability Complete audit trail. and updates. analyze. And then of course the third solution really focuses at around testing.Reduce the cost and risk of delivering SAP Enterprise planning for SAP Lifecycle management for SAP Testing for SAP Rational Quality Manager Impact analysis Performance testing Virtualization & Integration testing Automation testing Rational System Architect Rational C/ALM Rational Quality Manager Architect the right implementation Big picture view of existing SAP implementation Visualize. this is being able to capture those requirements so we know what to test. we wanted to use our core capability and (take that) into our plans. And that’s the testing we need to do for a particular change or to make a testing. et cetera. So we really look at the -– how we can execute the tests for SAP. They have other (inaudible) and technology as well -– Oracle. So we want to be able to test those integrations as well. Microsoft. HP -– other things like that. Integration testing -– because we know like ourselves. and the fundamental requirement to ensure that we can execute our business as we expect. So we want to move away from manual testing as much as possible. So this is a fundamental pain point for us. when you think about the Lifecycle management. process and automated governance Manage and test SAP and non-SAP projects Automated functional and integration testing Test business process changes for proper deployment This is beginning as the first insight into what we’re going to need to prepare to test when we start implementing SAP. We understand what’s in it. and of course beginning to identify other tests that we’re going to create to test the requirements against the IT and enterprise architecture that we capture in our enterprise plan. So for a manual testing perspective. Once we have a control and a (view) of what are we going to implement from the SAP applications. (Cisco)..
(then) the Lifecycle management. we need to know that the hundreds or thousands or maybe even tens of thousands users that are executing and using our SAP environment will continue to be able to deliver against their expectations of our SAP environment. to testing. But if we are using solution manager. . which leads of course. virtualization -– which is where we wanted to be able to simulate a whole environment as early as possible so we can start testing early in the Lifecycle. plan and communicate your SAP deployment Add team collaboration and project transparency Complete application lifecycle traceability Complete audit trail. So enterprise planning. your solution manager. So let me go over a little bit deeper into each one of these areas. we’re going to focus on those areas to do with testing for SAP. analyze. we will be capturing our test plans from perhaps. or independently if you’re not. And lastly. process and automated governance Manage and test SAP and non-SAP projects Automated functional and integration testing Test business process changes for proper deployment And performance testing -– an absolutely key that when we rolled out our capabilities. so we can start thinking about our integration testing and our system testing early on before we go live. if you’re using solution manager.Reduce the cost and risk of delivering SAP Enterprise planning for SAP Lifecycle management for SAP Testing for SAP Rational Quality Manager Impact analysis Performance testing Virtualization & Integration testing Automation testing Rational System Architect Rational C/ALM Rational Quality Manager Architect the right implementation Big picture view of existing SAP implementation Visualize. And on this particular Webcast. So when we start thinking about testing. then we can start thinking about the impacts of making changes to our business process for the (SAP) applications that we actually have in store and are using. if I may.
particularly manual testing and automated testing. And what are the levels of risks that we are willing to accept in our organization? Of course. Filter on parameters like manual test effort or test coverage.Minimise testing of SAP changes Identify the optimized test scope for planned SAP changes. SAP So for this case we an integration between BPCA -– the SAP Business Process Change Analyzer. Automatically create optimized SAP test plans. and the integration with Rational Quality Manager means there is a seamless way of transferring the impact analysis into end to end testing. (And then we create) our test plans directly in the Rational Quality Manager. and that will significantly reduce testing efforts for our customers when it comes to managing SAP changes. They tests (plan) -– that has the minimum amount of testing necessary for us to achieve a level of confidence that the changes that we made in our business process will actually work and the rest of our SAP landscape in our SAP environment will continue to work as well. adapt it to the level of tolerance that we’re willing to accept. So impact analysis allows us to minimize the amount of testing that we need to do. So this becomes very useful because organizations spend a lot of time investing in testing. . Impact analysis Rational Quality Manager Performance testing Virtualization & Integration testing Automation testing “BPCA can reduce the test scope for the changes that are coming into SAP landscape. So this gives us an opportunity to stop playing around with some of the parameters. in a perfect world we will test every single part of our SAP environment for every single change that has made. and of course very costly. But we all know that that’s probably impractical.” Rajeev Gollapudi. And then automatically generate (intro Graphical) Quality Manager. which allows us to identify what changes have been made in the business process. So using a BPCA gives us the opportunity to identify the minimum amount of testing we need to do.
So the idea is to move away from having expensive manual testing and even expensive test script created. which in turn (tie) back all requirements. linking that in the Rational Quality Manager. reusable. gives us the ability to have this very simple. and (legacies) that we’re working with. (you can think) about automated testing. So for an automated testing perspective of our applications. dynamically create the test that we can then be executed and repeated moving forward. we also need to be thinking about the other parts of our SAP landscape -– the other applications and environments. and solution manager. We all know that testing resources are becoming more expensive and in many cases. start using a system as they would expect it to use and from there. We can begin to think about setting those manual tests and begin to automate these traditional processes. and maintainable approach to automated testing. (has the most cash) as well. but move forward to a platform that allows business experts and lower level and identical user to be able to start creating tests and (next begin the tests) for the business and (attempts) at the business in itself. . very cost-free. our change. Rational Quality Manager and Certify Impact analysis Rational Quality Manager Performance testing Virtualization & Integration testing Automation testing Risk Increases Over Time Business processes Test resources Rational Quality Manager and Certify And in a similar manner. again. So this capability around creating scripts automatically to drive (all those into) tests. So why do we do that -– the (Certify) and Rational Quality Manager? This allows us to move away from having to create scripts and same scripts for our automated testing. working with Rational Quality Manager as the hub. We want to be able to have the business users who (are the main experts).Automated testing for SAP Writing code to test code is not the right answer – Scriptless – Reusable – Maintainable – Supports all SAP platforms.
Then we would start testing the integration themselves. to build that environment and to start showing the information and responses that would come from that particular environment. . we can start by creating a virtualized environment. Databases Mainframe applications Third-party Services Rational Test Virtualization Server SAP modules. messaging services.Integration testing and Test environment virtualisation for SAP Capture and model virtual services: – Test the integration of your SAP modules – Test the integration of your SAP implementation with legacy applications Impact analysis Rational Quality Manager Performance testing Virtualization & Integration testing Rational Integration Tester Automation testing SAP developers & testers Reduce the infrastructure costs of SAP testing environments: – Virtualize SAP & non SAP hardware. Or maybe we wish to simulate that server so we can start (testing) against the responses that would be received from that particular server. SAP app Under Test – Build virtual services using: SAP message formats. to start simulating the information that would come from SAP to that third-party environment. we have an SAP application which is on the test. and third-party services. when that’s the case. etc. Well. So perhaps we have an SAP application connecting with a new server that’s being built. even perhaps -– maybe it’s not even available at this time. For integration testing -– is about simulating the connection between our SAP environments and our non-SAP environments. And that’s when we would use Rational Integration Test. JMS. Oracle etc. So that’s where we would use Rational Test Virtualization Server. And virtualization -– is beginning to create that testing environment. and back again. IBM WebSphere MQ. TIBCO. web services. So we need to think about integration testing and virtualization. support our mobile devices. So we can start acting our integration testing and making sure that business process will continue to run. mainframe applications. And perhaps we’re simulating or virtualizing our environment which contains databases. HTTP. So in this example I'm showing on the screen at the moment. SOA. software and services.
Test environment virtualisation for SAP Capture and model virtual services: – Test the integration of your SAP modules – Test the integration of your SAP implementation with legacy applications Impact analysis Rational Quality Manager Performance testing Virtualization & Integration testing Rational Integration Tester Automation testing SAP developers & testers Reduce the infrastructure costs of SAP testing environments: – Virtualize SAP & non SAP hardware. before we spend money and spend a lot of time building those third-party applications. We’re testing our integration and we have a (personalized) environment. . TIBCO. software and services. SOA. And then we’ve go on to think about how we can automate some of those tests to further reduce the amount of time and effort it takes to test our requirements. JMS. etc. IBM WebSphere MQ. messaging services. web services. In some cases there’s hundreds of users. So once we’ve got a view of the applications we’re testing and we’ve created our manual test and (having) quality manager (and create some tests) -– perhaps it automatically created those to minimize the amount of testing that we needed to do. But as it has suggested earlier. and the integrations that need testing themselves. Oracle etc. SAP app Under Test – Build virtual services using: SAP message formats. So the combination of the two allows us to start testing much earlier in the Lifecycle. Databases Mainframe applications Third-party Services Rational Test Virtualization Server SAP modules. there’s thousands and tens of thousands. one of the most important things -– making sure that the whole team can continue to work and utilize our SAP. HTTP. in others.
. While performance testing is a very important part of our whole SAP application. As I suggested in our case. messaging services. TIBCO. etc. we can begin to get an understanding of the overall health of our SAP changes inside our environment. And then we could feed these back in these actual changes or updates through Rational Quality Manager and back into our Lifecycle management environment. HTTP. So this way. So SAP testing -– performance testing at SAP. Oracle etc. Databases Mainframe applications Third-party Services Rational Test Virtualization Server SAP modules. we use Rational Performance tests. SOA. And then it allows us to start extracting out the (reports) to identify where the hold-ups are. where the bottlenecks are in our overall testing environment. web services. which is I'm very pleased to be joined today by Abhik Bose from (products and sales). SAP app Under Test – Build virtual services using: SAP message formats. This allows us to start recording our scripts and helps us to utilize our existing automated scripts. which means performance testing is a very important part of our own process of making changes inside our SAP environment. IBM WebSphere MQ. software and services. we have 450 thousand users across 170 countries.Integration testing for SAP Capture and model virtual services: – Test the integration of your SAP modules – Test the integration of your SAP implementation with legacy applications Impact analysis Rational Quality Manager Performance testing Virtualization & Integration testing Rational Integration Tester Automation testing SAP developers & testers Reduce the infrastructure costs of SAP testing environments: – Virtualize SAP & non SAP hardware. JMS.
if you could introduce yourself and where do you work inside the SAP. Thank you so much James. And I might just start. And Abhik. if that’s OK. Abhik Bose: Yes. absolutely. . He’s also in the call. I'm going to ask a few questions to you Abhik.Performance testing for SAP Rational Quality Manager Impact analysis Performance testing Virtualization & Integration testing Automation testing Rational Performance Tester And Abhik.
So most -– (we at SAP). but partners as well.Why SAP use IBM Rational for testing SAP Abhik Bose Principle Consultant. SAP Global Services and Head of SAP Value Prototyping “Our collaboration with IBM Rational brings together the best of our combined application lifecycle management market leadership and can help customers reduce costs. The customer gets a particular amount of satisfaction. business changes and things like these. So in the beginning of the slide. James Hunter: So what do you find that customers want to (about) -– to see what they need testing of their SAP solutions? Abhik Bose: OK. why do SAP customers run on SAP? What’s the fundamental reason? Abhik Bose: OK. and improve quality across the enterprise applications lifecycle.” Uwe Hommel. to this particular service. you were mentioning about IT changes. And we get into multiple different types of requirements and projects from them. . manage change. To take a few names. where I go ahead and handle multiple SAP customer projects. not only customers. And the customers really come back to SAP consulting department to have that advice. it’s like the DHLs. being a product department -– product company also have a consulting wing. We have experts which go ahead and suggest them on particular ways how they can handle their business changes and IT changes for SAP solutions. good question. Now whenever this change is something which cannot be stopped -– the change will happen in different layers of the business. Unilevers of the world. IT. and everywhere. AT&Ts. Executive Vice President. we have a lot of knowledge in the consulting area for which basically the customers there (collected). There are a lot of partners which come back to SAP consulting department because being a wing of a product company. James Hunter: So Abhik. just to get back to basics perhaps. SAP I am a Lead Solution Architect and a Project Coach working for SAP Value Prototyping and Center of Excellence. And then also get use RPT as well in those projects. guidance.
Once this is scoped down. how can Rational tools be used to simulate user loads and the performance of SAP solutions? Abhik Bose: Very good question. 15 thousand. it’s much easier if we have a software to go ahead and (use all your) script. so on and so forth. of course it has to be tested so on and so forth. we first go ahead and (scope) exactly the system which is under test. We find out if it is a single-system that is under test. 20 thousand concurrent users. or they rule-out because this is very business and business critical systems. It’s the processes and the data which keeps changing. So you know. that change is identified and the script runs through test if all these of the (ideas) work fine. So in these cases. it’s invest once or do once and use many times. I don’t know -– 1 thousand. There are a lot of customers which go into leasing agreements with hardware vendors. Does that answer your question? James Hunter: Yes. What is the amount of hardware that they need? What is the leasing agreement that they want to go into for the next three years down the line? How do they recover this cost? But for this. or IT change from the customer’s side. Whenever there is a new change coming in. of an approach -– which really helps -– and it’s one of the key parts of testing other than whenever a solution is released. They need to find out based on these. So first. then there is a single-user test which happens to -– then there is an automated scripting and then there’s a single-user test happens which -– to automate the scripting. your backend systems will change. if it works fine for all the users. they need a sizing -– real-time sizing data and all that information. every change needs also to be tested in different areas when they go live. But I'm interested if we go a little bit deeper now. James Hunter: So your team use technology and you use Rational tools. And at that time. . Abhik Bose: Great. and keep the script alive.And not all the time. it’s always important to do a single-user functional test for a particular business area. So when we work together with the customer. In your experience. or there are multiple systems which are under test because of a particular business need or a business change. which are multiple users logging in simultaneously. thank you so much.
gives a huge risk mitigation benefits. store the results in different graphical formats the way you configure it as a performance tester. because it is able to simulate so many users. critical jobs. And it also gives a huge benefit to SAP to understand their products -– you know what happens when it scales out to so many particular end-users. or end-user’s kind of activity. do the analysis. a chance to find out the limits of their software. It gives huge planning benefits for customers. Or there are so many jobs for -– it could be billing. or to level up even software here. It gives SAP or of other companies as well. what sort of insight do you find -– do you discover when you’re using the Rational tools and performance testing those SAP solutions? . whatever transactions. SAP internally also uses it for a lot of projects internally. it’s able to ahead and do the testing. it could invoicing. James Hunter: So when you’re using -– running performance testing and use the tools that you (talked) about getting some of use and the analysis that comes from it. when an end-user is using a product.This is exactly where the performance testing tools come into picture. and then present it to the customer. End-to-End testing for SAP – Lifecycle management New SAP New SAP Solution Solution SAP Solution SAP Solution Update Update Business Blueprint Test Planning and Set-up Test Execution Deploy Changes to Production Change Impact Analysis Solution Manager Business Blueprint Setup of business process hierarchy Business requirements Rational Quality Manager Rational Quality Manager • • Test Planning Test Planning • • • • Test Requirements Test Requirements Business requirements Business requirements linked with test cases linked with test cases Rational Quality Manager Rational Quality Manager • • Lab Management Lab Management • • Defect Tracking Defect Tracking Solution Manager Business Process Change Analyzer Identification of business processes affected by code / customizing changes Rational Requirements Composer Rational Requirements Composer • • Business toto ITIT requirements Business requirements Solution Manager Service Desk Incident Management Rational Team Concert Rational Team Concert • • Defect and Change Defect and Change management management This analytics and this information which comes.
So these kinds of analysis and these graphs beautifully isolate the problem. Because these are all integrated scenarios. when things hanged and they do a performance project. scalability and test virtualization for SAP Rational Test Workbench Rational Performance Server Rational Test Virtualization Server Service Desk • Incident management Security testing for SAP Appscan Solution Manager Business Process Change Analyzer Identification of business processes affected by code / customizing changes Abhik Bose: Good question. In today’s world of virtualization. then we can bring the solution. they need to find out who is the culprit. So there is a period of time where they need to find out. everything on that platform. It’s a heterogeneous landscape. Once we know the problem. there is all the infrastructure -– which is most of the customers use infrastructure which are virtualized and they have different application softwares -– SAP and non-SAP.End-to-End testing for SAP – Test execution Software Change Test Scope Identification Test Planning Test System Setup Test Execution Test Reporting Change Deployment Solution Manager Business Blueprint Setup of business process hierarchy Business requirements Rational Quality Manager Test execution and reporting Rational Quality Manager • Test planning • Business requirements linked with test cases • Manual testing Impact analysis for SAP BPCA Automated testing for SAP Certify Automated integration testing. And it helps you to see exactly who is the culprit when something is hanging around or stopping. which then affects your transactional system in turn. So the insight which we go ahead and discover -– they are across the complete stack. they’re integrated to each other. . So you can go ahead and do operating system monitoring. So when we get these analysis. it goes ahead and helps you to find out the problem exactly where it is.
Then there is database kind of monitoring which is possible. all the Rational performance (development) teams. is there anything else you’d like to share (with everyone) today about your use of the Rational tools (with SAP)? Abhik Bose: Sure. and communicate your enterprise architecture • Enterprise change and business transformation Business Process Change Analyzer (BPCA) Identification of business processes affected by code / customizing changes Rational Quality Manager • Manual testing • Test planning • Impact analysis • Test execution • Business requirements • Defect tracking linked to linked with test cases Team Concert Service Desk Incident management Rational Team Concert • Defect. our joint customers and then help the product as well to. all the Rational performance testing tools really work hand in hand with us. you know. if I can put it that way. We also figure out different data points. So thank you so much to IBM. You can do an operating system. And this was again. . Before we sign off. and it helps you to monitor and see where are the bottlenecks. which is a big part of problem solving of course. grow. analyze. and all of you guys to. I think this is one of the most important things that are just very valuable for SAP. Then there is SAP application system itself where you can have your multiple job (of change). So this is done across the stack. and then how can we go ahead and then solve it. or have (change). scalability and test virtualization • Rational Test Workbench • Rational Performance Server • Rational Test Virtualization Server Rational Performance Tester • Load and stress test Rational System Architect • Visualize. monitoring by this -– this operating system could be shared across multiple systems. So the Rational performance testing tools really help us to narrow down that so much analysis. the issue is finding out the problem. you know. reinstated. to (Bern Ahmed).Bringing it together… Rational solutions for SAP New SAP Solution SAP Solution Update Business Blueprint Change Impact Analysis Test Planning and Set-up Test Execution Deploy to production Certify • Functional testing Business Blueprint Setup of business process hierarchy Business requirements Rational Requirements Composer • Business to IT requirements Automated integration testing. help our customers. I think for SAP -– there’s one slide where you mentioned the relationship between SAP and then IBM since years now. during our use of the Rational performance tools where the product (of development team). issue & change management Most of the time. James Hunter: Thank you Abhik. just face the challenge together with us.
using the Rational Quality Manager as the place to create and define the test plan. or going further into an automated testing for SAP using Rational Quality Manager and (Certify).James Hunter: Thanks Abhik. Well. are then suggested that we drill down a little bit deeper into the test execution itself.net! centric Solutions 16 So if we look at it against the SAP recommended approach towards testing. discovered in our own engine that we prioritize and take out to customers. But do the test planning stage. we talked a little bit about the capability and the solution areas that again. Abhik Bose: Thanks. We appreciate your (input here). whether that’s the impact analysis of SAP applications in our environment using BPCA and Rational Quality Manager. starting off with the SAP changes. . from this Lifecycle Management perspective. or SAP environment whether using blueprints to define the business process or capture the more of the (impact) analysis. And talk about Lifecycle management being the beginning of the planning and identifying what test execution we’re going to take place in our current SAP project. IBM Rational Connector for SAP Solution Manager Business Blueprint Business Blueprint Change Impact Analysis Change Impact Analysis Project Reporting Project Reporting Incident Management Incident Management Requirements Management Requirements Management Quality Management Quality Management IBM Rational Connector for SAP Solution Manager Change/Defect Management Change/Defect Management Customer Benefits Functional View Import SAP Solution Manager Business Blueprint into IBM Rational Quality Manager Update test results into SAP Solution Manager Integrate with SAP Service Desk Allows customers to combine SAP & IBM best practices & standards Combine SAP Solution Manager life-cycle management capabilities with IBM Rational‘s integrated governance and quality management capabilities Enables end-to-end business process testing between SAP and customer applications Aligns enterprise architecture and requirements with SAP- And available at no charge from Jazz. getting down to Rational Team Concert. execute the manual testing. which is our product that we use for managing change to SAP environment that processes the applications and the like. James Hunter: So. But of course ultimately. perhaps define requirements and compose it.
So now. But some of those problems are cross-cutting in such as that they need to be reflected back in incidents or in SAP’s Service Desk. an overview of the overall suggested process from SAP and Rational. I just want to start my part of the presentation by stepping back a little bit from testing and give you again. We have business process change analyzed. we create work items within Rational Team Concert. So we continue to build down lower levels to support the implementation of change and management of (new) change into SAP. those problems may manifest themselves first on the testing side. I’d like to hand it over to Steve and ask Steve about a little of that further. Rational Quality Manager and Rational Integration Tester. So the integration here as we can see. Steve now will have the opportunity to bring it all together. . with three different functions on the IBM Rational side. connects four different business functions on the SAP side. So from functional view. let’s go and (dive) into the particular part of IBM and SAP Solutions -– the IBM Rational Connector for SAP Solution Manager which was developed cooperatively between IBM and SAP.(Maybe) it’s integration testing using again. So given that background. On the Rational side. When the inevitable problems occur. management artifacts that are necessary to perform a test on your new or changed SAP packaged app. In SAP. And for that. we have Business Blueprinting functionality. Or even (use) again. you can then export the blueprint into the Rational (fill-in) tools to create test plans. Steve Pitshke: Thank you James. the problems and the technology (that occur) from SAP (and the experience). quality management and change and defect management. over to you. as far as security testing in testing those SAP user interfaces. And we have project reporting and we have incident management. And then having done that analysis. and the (exceptions) to the SAP environment that continued to get built. When we talk about some of the challenges. Steve. test cases and requirements. So what you can see here is that you start by specifying the blueprint and/or updating the blueprint for some impacted change that you’re going to make. And then create the testing artifacts and requirements. we have requirements management. what this allows us to do is to import the blueprint from Solution Manager into the Rational tool. You can export that blueprint into Rational’s system architect to generate topology.
So the integration is just a way of providing a solution across those (who do it). And basically what this is. Basically. The Connector is implemented using the standard OS (itself) and derived the benefits from this ability to integrate various tools. customers will already have Solution Manager and the Rational toolset.net. so IBM and the other cooperating organizations have come up with suggested standards that allow you to have a heterogeneous toolset for performing your day-to-day work. So at this point. It doesn’t make sense to charge separately for it. . what the benefits are for the customer is that they get the excellent ALM features from the Solution Manager working together with the excellent ALM features of the Rational tools for you. is an internet-based technology for integrating the various tools that you. as practitioners have in your development environment. At the heart of the Rational Connector for SAP is OSLC Open Services for Lifecycle Collaboration External tool integrations Requirements Requirements Composer Composer Quality Quality Manager Manager Team Concert Team Concert And many others… There is a new initiative sponsored by IBM and 20 or so other companies called Open Services for Lifecycle Collaboration.Now. so you have a sense of both the architecture for integration and how we at Rational and SAP are moving forward to create better integrations between our products set. And this product is free at no charge -– download from jazz. No customer is going to be using tools from just one vendor. I’d like to talk a little bit about how we developed this integration.
you can see that we use OSLC interfaces to call out to Rational requirements. We’re moving forward with SAP to help them become partners in this OSLC contortion. On the backend of the Connector. The architecture that we’ve used for the Connector is a pluggable Web-based architecture which will allow us overtime to add more component tools to this integration.Now. you can see here that the blueprinting process and Service Desk features of Solution Manager are integrated through the application server of Solution Manager ABAP. with the Rational Connector for SAP Solution Manager. Architecture for the IBM Rational Connector for SAP Solution Manager Web Application that sits as communication layer in front of the Rational Tools and interfaces with SAP Solution Manager Uses SAP provided SOAP web services to communicate with Solution Manager – Web service requests secured by SAML trust relationships between servers OSLC Rational Requirements Composer Rational Quality Manager Business Blueprinting ABAP Service Desk SOAP Web Services with SAML Rational Connector for SAP Solution Manager OSLC SAP Solution Manager OSLC Rational Team Concert And the way that these tools communicate is via SOAP Web services which are secured through (standard) trust relationships between the servers. diving even more deeper into the architecture. composed of Rational Quality Manager and Rational Team Concert. .
Architecture for the IBM Rational Connector for SAP Solution Manager Pluggable. which allows us to link RTC defects with Service Desk incidents. So let’s look at a typical end-to-end use case scenario for an SAP customer. The first step in the process is to model your business process with a business hierarchy called the Blueprint. . as well as containing business requirement specifications and test objects that tell you at what point in the process you want to specify test. is any packaged app is going to come with the blueprint that specifies all of the user and system interactions. web-based architecture – Abstracts multiple products from Rational Uses OSLC to communicate with Rational products – Acts as OSLC CM provider to link RTC work items to Service Desk incidents OSLC Rational Requirements Composer Rational Quality Manager Certify Integration Tester Rational Connector for SAP Solution Manager OSLC Virtualization Server OSLC Rational Team Concert Performance Tester The particular implementation of the integration between Rational Team Concert and SAP’s Service Desk is to have the connector act as OSLC change management provider. So specifically what you do.
So you use a point of the integration that was developed by SAP to export your blueprint from Solution Manager and publish it into the Rational tools suite. . So if for example. for every business scenario in the blueprint.A typical end to end SAP scenario Requirements Composer Model Business Processes Quality Manager Team Concert Configure System Realize Specification Transfer Blueprint Create Test Cases & Test Plans Create Requirements Display Test Results Handle SAP Incidents Display SAP Incidents (with back linking) Flexible mapping to match your process or outsourced agreements. this mapping is a flexible mapping. want to create trial test plans for every tests -– for every business process step. We allow you to specify this when you configure the connector for each Solution Manager project. Now. Typically. having created the test plan and test cases. but there may be some test cases as you develop your application where you want to create manual test cases. what it will do is to create a Rational requirements -– compose a requirement that corresponds to every business requirement inside of the blueprint. you configure your system and realize that specification in your system. In addition. you will create a test plan in RQM and a test case that corresponds to the test (subject). As you do that publishing. Create Test Scripts Create Work Items “defects” Link Work Items to SAP Link SAP Incidents to Work Items Execute Tests (create directly from within Solution Manager) Having created that business process hierarchy in your blueprint. Now. At this point. you have a very complex blueprint with thousands of nodes. you might for example. the integrations between Solution Manager and Rational CLM test come into effect. the next step in the process would be to create test script or associate existing test scripts with the test cases. you’ll depend primarily on automatic test.
what I’d like to do given that we can't really do a live demo. But of course. you’re going to experience test failures. based upon your analysis of tests you make. is to work through some screenshots that show you specific use cases in using the Connector. which also has excellent reporting facility. Initiate Blueprint Push from SolMan 2. So as I said in the previous slide. All of the execution results are contained within RQM. So at this point. Similarly. one of the first steps you want to do is to publish your blueprint from Solution Manager into the Rational tools suite. (you can) create Service Desk incidents entirely within Service Desk. For example. So what you can see here is that SAP working with IBM has added a new menu item to the business blueprinting application to send the data to the IBM Rational project. where you can use the reporting facilities to do your test analysis. And most of those defects are going to be managed entirely within the context of your Rational tools. And again. So you then export the incident to create a new work item within Rational Team Concert. But some of them are cross-cutting and so what you do is to use an OSLC gesture within Rational Team Concert to export the defect and create a SAP Service Desk Incident. you can export the test results from RQM through the Connector. Now invariably. back into Solution Manager. normally what you would do is to create a Rational Team Concert defect. Select a Business Scenarios for transfer So having specified all of these test scripts. a business analyst might very well do most of their work in Solution Manager. then you begin execution. not every member of your team is going to be an expert in the Rational tools. And when that happen over in the Rational CLM Suite. . some of those may be cross-cutting. For those users.Integration Scenario Sample – Blueprint Push 1.
All data is linked for traceability using the OSLC standard 3. what we are doing is selecting a particular business scenario to transfer. there will be background jobs that you run on an hourly or daily basis. Connector creates requirements. And what we can see here is Rational Requirements Composer. So in this case. you’ll see that there was a business process hierarchy in your blueprint. Requirement collections are used to structure the requirements (Business Scenarios. the effect is to create artifacts in the Rational tools suite. once you’ve done this initial publish. Now if you remember back to the previous slide. Now I wanted to point out that this is the manual first step for publishing a blueprint. Steps) Having executed that menu item. you can then select which of the nodes in the blueprint you wanted to export to the Rational toolset. And that business process hierarchy will be represented within RRC as a set of requirements folders mapping identically to all of the published blueprint nodes . that will incrementally record the changes and publish them that were made during the blueprinting process. Processes. So having published your blueprint. test plans and test cases in CLM project 2. But typically.Integration Scenario Sample – Blueprint Push 1. And publish those changes back into the CLM tools suite.
Integration Scenario Sample – Blueprint Push 1. Supports easier navigation and enhances reporting And down at the level of where a business requirement exists. This allows you to more easily navigate back and forth between Solution Manager and RQM. the blueprint process hierarchy is also represented as a set of nested category for test cases and test plans. Test case categories are used to reflect Blueprint structure 2. Now in RQM. And you can see that test case that corresponds to the business requirement. Here what we’ve done is we’ve jumped into the -– to Rational Quality Manager. you’ll see in those folders the corresponding Rational Requirements Composer requirement. So I also want to point out that there’s a traceability link here that’s been generated. that points from this business requirement to the trial test case that validates this requirement. .
For example.Integration Scenario Sample – Business Process Change Analysis 1. Now. you might have imported a service pack for your packaged app or the underlying SAP infrastructure. Automatically create test scope optimized test plans in RQM. . based on parameters like manual test effort or test coverage Now this second use case is impact analysis when you have made some changes in your Manager System. or you might be enhancing that packaged app. Use Solution Manager's BPCA feature to identify and optimize the test scope for planned SAP changes 2. BPCA allows you to record every affected nodes in your blueprint represented in a key BOM a test -– Bill of Materials.
. you can run BPCA to create a specific test plans to test those affected nodes in your blueprint or in your packaged app. you might optimize on the basis of automatic versus manual testing. Test results are automatically transferred back in to Solution Manager 2. As all of us have resourcing issues that require us to make the best use of all of our automatic procedures. And you can optimize this test by various criteria. So for example. Supports SAP quality reporting and documentation best practices Having recorded all of these.Integration Scenario Sample – Transfer Test Results 1.
Defect Submission form is populated with live data from SAP Service Desk You can specify multiple criteria. typically having done that initial export. You can do this from the Connector administered in (doing). you might optimize as well on the previous history of test effort and the priority and importance of each of the nodes being tested. . to export those test results back from RQM into Solution Manager. as well as in some of the (canned) or customized reports. So for example. Now. Forward a defect in RTC to SAP Service Desk 2. you’ll be running a background job within Solution Manager where every half hour or hour will gather the incremental test results to publish them into Solution Manager. but again. or Solar-02). the next step would be -– if you want a business analyst to do reporting on the basis of the test results.Integration Scenario Sample – Integrate Defect Management 1. the test results appear both in the blueprinting transactions -– (Solar-01. you can generate. So having executed your test plan.
. So this allows your analyst to drill down and see what the causes were for any test failures. the way that we’ve modeled this from the Service Desk side is that Rational Team Concert appears as an external helpdesk. These fields are populated from Service Desk live at the time that you’re doing it. So here. test scripts. You can see here that we’re trying to select what type of text type this incident will appear in the node section of the incident. some problem -– and this is the crosscutting issue that you want to engage the Solution Manager part of your team. what we can see is the last use case I want to cover which is -– when you have an incident that occurred in the Solution Manager side and you want to publish that incident to create a work item within RTC. Forward an incident from SAP Service Desk to RTC 2. you can use the OSLC gesture to create a related change request from the RTC work item within Service Desk. Use “Forward to external Help Desk” option in Service Desk And what I’d like to point out here is that these are fully interactive reports where you can double click on the nodes within the test matrix. a popup window will appear with the fields to be filled out in the new incident. and test results.Integration Scenario Sample – Integrate Defect Management 1. And having clicked on this menu item. So in the case where you have discovered a bug in your test. and navigate back to the affected test cases.
what you’ll see as well is that the OSLC link capability allows you to hover over the link that appears in your Rational Team Concert project to preview the contents of an incident. you can also click on this link within Rational Team Concert to navigate back to the browser interface for Service Desk for this incident. are you on mute? James Hunter: Yes. the IBM Rational Connector for SAP Solution Manager is available as a free. as we said earlier. I’d like to hand over the control back to James. OSLC data linking model is used So you use the gesture for the incident to the Rational Team Concert external helpdesk. Again. You can use this URL or just Google for the name of the product and your browser will take you to the download. sorry. At this point. then you can click on the work item number that appears in the external helpdesk section of your incident to navigate to the work item. James. and thus create a linked work item.net. And here.Integration Scenario Sample – Integrate Defect Management 1. . no-charge download from jazz. Now. New defect in RTC is linked to Service Desk incident 2. So having created the work item.
whether it’s changing the user-experience.0. . And that’s what’s being utilized and supported throughout the SAP market today. . adding mobile devices or support for mobile to SAP environment.IBM Rational Connector for SAP Solution Manager • Available as a no charge download from Jazz. That was a great in-depth view of the technology behind the capabilities supporting testing for SAP. is having this integrated end-to-end approach. adding new partners and further complicating your environment by having more integrations between capability.net – https://jazz.1 So thank you Steve.0.net/downloads/sap-connector/releases/4. But the solution of course as we’ve been describing. a lifecycle management that focus on testing. And change comes from all sorts of different areas. updating the technology -– for example. So I want to conclude by reiterating that the success of an organization running on SAP depends on how well you can manage change. moving the database over to SAP HANA. devices and partners as well.
There are lots of customers that are using these tools today. as well as SAP themselves.SAP Solution Brief So IBM and SAP have been working together for a very long time. . and SAP use IBM. And you that (people have been) talking very long about our relationship and partnership. upgrades and support packs • UI5 • SAP HANA • Mobile • Expanding SAP ecosystem • Increasing dependence on business process to and from other applications The solution is … Integrated SAP lifecycle management with a focus on end to end testing. And the relationship between the executives in SAP and the executive in IBM is strong in our commitment together to work to support SAP customers -– remains strong as well.Success depends on how well you manage change • Increasing changes. and how that’s developed particularly in the areas of testing. And IBM use SAP. enhancements. “Encouraging collaboration between business stakeholders and the IT team. SAP Solution Manager and IBM Rational software help to minimize errors and other risks while maximizing business results” .
(Even on SAP).IBM and SAP – partners for 40 years SAP uses IBM for both production and development. And to do that. So the whole point of that using Rational tools and the reason we started doing the best in supporting SAP customers is to reduce the costs and the risks of managing change inside our SAP environment. the core capabilities provided by (inaudible) from Rational. we have to have a focus on supporting tests -– tests to support the changes made across our environment. So wherever those changes may come from. I want to do so with reduced risk and with reduced cost. so bringing value to SAP customers who are trying to manage change today. for (current development) between SAP and IBM. A true reflection of the high level of mutual trust. and IBM is one of the world’s largest users of SAP. even on non-SAP environments are affecting our (inspiration) with our SAP applications. .
” Uwe Hommel. VP of Supply Chain IT Solutions The Rational difference Business changes Rational solutions reduce the cost and risk of managing SAP change. . and improve quality across the enterprise applications lifecycle. But we do want to leave a little bit of time for questions. and extend the power and reach of the developer community using Rational Team Concert” Arpad Hevizi. Executive Vice President What customers say “With IBM’s assistance. So. reduced development times and lowered costs.In summary: Reduce the cost and risk of change What SAP say “Our collaboration with IBM Rational brings together the best of our combined application lifecycle management market leadership and can help customers reduce costs. IT changes Compliance changes So we’ve reached the end of the presentation we wanted to share today. we have delivered increased productivity. which translate into greater business value. manage change.” “The recipe is to run core operations on SAP applications. perhaps I can hand it back over to yourself for any questions that may have come in. while experiencing significantly higher user adoption rates.
Thank you James and thank you everybody for your presentations as well. and click on submit question. then they can get first-line of support from SAP. And our next question is -– is it possible to automatically generate test plans when changes are made to our process or application? . So we’ll take those calls and we will then pass it on to the relevant experts to make sure these problems are resolved. We encourage you to enter in your questions by clicking on the questions tab in the lower-left hand side of your screen. Or in fact. and we will respond to as many as time allows. Today’s presentation is Minimize SAP Testing Efforts which is being brought to you by IBM. they can get first-line support from IBM Rational as well. And the simplest answer to that is yes. And it looks like our first question for today is going to be -– is the IBM Rational Connector for SAP supported by SAP? James Hunter: James here. SAP customers can get support for the Rational tools and the Rational Connector from SAP. Moderator: OK. As James says. Thank you. great. So if a customer is using the Rational tools and the Rational Connector for SAP and Solution Manager. I can answer that question. great. and our support teams work very closely together.34 Moderator: OK. So yes. we’re now going to move one to the question and answer portion of today’s presentation. We work very closely together.
for example for documenting all of their business processes. So the answer is (inaudible). many customers are using for example. And in fact. so I’ll take that one there. nor is to use the toolset we’ve been talking about today. and then connect those in would be requirements management and testing capabilities provided by the Rational tools. And our next question is going to be -– do we have to use Solution Manager? James Hunter: OK. Thanks for that. And I think the next question is directed for Steve. And executing a business process change analysis on one of these changes. But it recognize that not every customer is utilizing SAP Solution Manager for. (that’s perhaps they shouldn’t have to do so). Yes. The answer is no. So IBM Connector has one of the only integrations between Solution Manager. So not every customer has to use SAP Solution Manager. And they (use) that for supports and other capabilities as well. Moderator: OK. if you use SAP Solution Manager and use that as the way to capture and manage changes in the business process. And so. the last step in that is to automatically create a test plan within RQM. great. certainly it’s a way to start our recommendation there. you don’t have to use it. thank you. And then they create their test plans and test scripts and cases. It’s a good question. I’ll take that one as well. But yet. But we do recommend that you do. Steve. and executing their tests through Rational Quality Manager. It’s SAP’s strategy and direction that all customers should use SAP Solution Manager. Moderator: Excellent.James Hunter: OK. how is the data in Solution Manager move into the Rational toolset? . all SAP customers have SAP Solution Manager of course. Or Steve. That’s our recommendation as well as we are lined with SAP. BPCA and testing tools. requirements composers as the way to start capturing their requirements in their processes. perhaps you should answer them? Steve Pitshke: Sure.
Moderator: Thank you. of course. And our next question is -– what is the recommended usage pattern for requirements management between SolMan and RRC? Steve Pitshke: So the industry as a whole has migrated from what I would call Requirement Specification to Requirement Management. and from the initial development. So yes. This is Abhik. excellent.Steve Pitshke: So the actual GUI gesture is to go the (Solar-01) transaction. yes. I could say that. thank you. what happens is that the blueprint is represented as an XML document. doing a lot of different things. and do move. Moderator: OK. . Thank you. It gives you an end-to-end view together with Solution Manager. And next question is -– what is the difference between ALM features of SAP (as well as in those) of Rational CLM? Steve Pitshke: So in many ways. BPCA. Solution Manager has really the best of breed functionality in terms of the deployment of packets that’s across your enterprise. On the Rational side. Yes of course. all the way up into production. they’re very complimentary. at a technical level. or (Solar-02) and to click on blueprint. And our next question -– does SAP recommend using Rational tools for testing SAP? Abhik Bose: Yeah. That document is read through the Connector and then the Connector makes OSLC-based calls to the three CLM tools to create artifacts within the CLM toolset. doing migrations. It really reduces your time and effort. Moderator: OK. sandboxes. So by using the ALM features of the Solution Manager and of CLM. you’re getting the best of both worlds. doing upgrades. of course we do recommend our customers to use automated testing tool and RPT being one of them. the CLM toolset is really -– the ALM that we perform there is more of the lifecycle of the code base for the individual code base components that you’re developing as part of your packaged app. And Solution Manager has excellent facilities for specifying the requirements for the overall application and the individual components. we do. Now.
whether it’s change for SAP environment across the landscape. And the next question is -– can outsourced partners have access to RTC for defects and changes? James Hunter: Yes. All of those can be made available to outsourced providers and partners through the same toolset being used by the internal team. Thank you. So yes. Thanks. And of course that can be controlled. the idea here that is behind that just because of backbone between all the teams that are involve in implementing SAP. how can I contact the Value Prototyping team at SAP? Abhik Bose: There is -– when you go to the SAP portal. or even the non-SAP project is affecting them. you create a link between that specification and the newly created RRC requirement.When you push a blueprint from Solution Manager into CLM and specifically into Rational Requirements Composer. You should get the link. and press search. SAP as well. And you can do a traceability analysis to look at issues like coverage and failures across components. Abhik. Moderator: Great. you just type value prototyping. you specify the requirement in Solution Manager and then you do your embellishment and traceability analysis in RRC. And that (inaudible) can be controlled. you can then embellish the requirement with things such use case flow diagrams. which is opened to partners. management RTC and the test planning has (inaudible) -– there’s so much during the test execution (that stands) appropriate for the (top of the lifecycle) agreement you have as well. thanks. management change. so that any address that people can go ahead and contact the Value Prototyping team also. So in short. So yeah. . Within RRC. anything that can be segregated as appropriate for the type of relationship that the SAP customers have with their outsourced providers. great. and other things as well. And I think our next question is geared towards Abhik. Moderator: OK. I think I could go ahead and send my e-mail address and the Value Prototyping e-mail address as well. outsourced provider consultancy. so while you continue to keep the specification for your requirement within the Solution Manager. the information in all of the (lifecycle management) requirements. So we recognized that a lot SAP projects are supported by partners. Moderator: OK.
that’s one of the strength of Rational Quality Manager. great. And our last question is going to be -– can integration testing be performed using these testing toolset? James Hunter: So again. yes. And a couple more questions -– can we perform automated Regression testing using these tools? Steve Pitshke: Yes. great. Thanks. Thanks all. and Abhik. That wraps up the Q&A session for today as well as the presentation in general. or an application. an entry-point of application. Moderator: OK. Manual testing is embedded into Rational Quality Manager. So the integration testing is a core part of our overall testing solutions for SAP. That wraps up the Q&A session. . is that included in these tools? James Hunter: So yes. is there any last minute comments or concerns that you have for the audience members? OK. The first question of the two is -– we do a lot of manual testing. Moderator: OK. in this case -– SAP and perhaps another SAP module. Thanks to all. And actually there are two more questions. great. So it’s the core product that we use for manual testing on SAP. Outsourced provider is very important to the implementation and delivery of SAP and so yes. Moderator: OK. Thank you. or a third-party component. James. During the (session) -– with the presentation. we do support and enable outsourced providers have access to (inaudible) and in fact. a legacy system. So typically. and so on. great. But to reiterate that -– yes. Steve. We have on last minute closing comments from (Bern Eberhart) would like to join the line. One of them just rolled in as well. One of those question is -– can outsource partners have access to RTC for defects and changes? James Hunter: Sure. we talked about Rational Integration Test that was just specifically designed to test the flow of information between two different applications. great. is to record all of your Regressions suite and then automate the execution of that Regression suite. to the same toolset and the same data source. That might be repeated the question we just talked about a moment ago. Moderator: OK.It looks like we time for a couple of more questions. a database.
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