DLMS Learner Training

Presented By: Md. Abul Kalam Azad Deputy Manager, ITC in-Charge ITC Department

Overview of DLMS

What is DLMS?
Caterpillar’s Dealer Learning Management System (DLMS) is a Caterpillar tool that assists dealer employees, managers, and training administrators in managing Caterpillar learning content for dealer personal growth and professional development. In order to access DLMS a dealer employee will need to connect to a DLMS campus. DLMS Campuses are web-based interfaces for Caterpillar learning that can be accessed from any personal computer with Internet access and a web browser, provided you have a Caterpillar Corporate Web Security (CWS) ID and password.

DLMS Campus for Dealers
The following DLMS campuses are available to dealers:
– – – – – Sales Campus Service Campus On-Highway Campus Rental Campus Power Systems Campus Portal
• • • • Electric Power Campus Marine Campus Industrial Campus Global Petroleum Campus

– Product Support Sales Campus – Global Mining

DLMS Roles
• Learner: Everyone is a learner • Manager: Assign and manage learning only for subordinates. Acquire and distribute dealer reports. • Administrator: Assign and manage learning for all employees of direct organization. Acquire and distribute dealer reports.

Overview of CWS

What is IMAP?

• Identity Management: • Used to create identities for Caterpillar based systems • Name • E-mail • Affiliation • Manager • Job Role • CUPID – automatically added • Account Provisioning: • Used to create CWS Ids

1. Click your web browser. 2. Type https://imap.cat.com in the URL address line.

What is needed to create CWS ID?

3. Type CWS Coordinator Login ID and Password in the appropriate fields, and click the “Click Here to Login” button.

Click Create Link Under Identity Management to begin creating identity.

Select Primary Dealer affilitation & enter the Dealer Organization Code

Fill in Name, E-mail Adresse, Manager & Job Role Information for Learners

Review then Click Create Identity

Once Identity has been created…create CWS account.

How to Change CWS Password?
When you want to access Caterpillar secure site using your CWS ID & Password then you select the “Password” option for change password.

How to reset CWS password (If Forget) ? If you forget your CWS Password then you
can click “Forget password” for password reset through using your challenging question answer.

CWS Password Policy
Your CWS password must: • Be a minimum of 8 characters long. • Contain three of the following four types of characters:
– – – – Number Upper case Lower case One of the following special characters: *, &, :, =, -, !, ., %, ?, _, |, @, #, or $

• Be different than your previous 13 passwords.

PC Requirement for DLMS

Hardware Requirements
• Screen Resolution
– Minimal screen resolution may not be greater than 1024 x 768

• RAM
– 512 MB recommended, 256 MB minimum

• Processor Speed
– 0.800 GHz or above

Software Requirements
• Operating System – Microsoft Windows XP SP 2, or Microsoft Windows 2000 SP4 • PDF File Viewer – Adobe Acrobat Reader 6.0 or higher • Media Player – Microsoft Windows Media Player Version 9 with v. 8 codec • Macromedia Shockwave – Version 8 or higher should be installed, it is required for the Sales Skills WBT content • Macromedia Flash – Version 9,0,47,0 should be installed. It is required for NPI, Machine Pro, Parts Pro, and other WBT content. Use links below to find out what version you have installed and get latest version. • http://www.adobe.com/products/flash/about/ • http://www.adobe.com/cfusion/knowledgebase/index.cfm?id =tn_15507

Browser Requirements
• • • • We support Microsoft Internet Explorer 5.5 or higher Add https://*dlms.logicbay.com as a trusted site Disable Microsoft Internet Explorer toolbar popup blocker If using a toolbar popup blocker like google or yahoo, authorize DLMS web addresses (cat.com & logicbay.com). • If you are using the Discussion bar in Internet Explorer you will need to disable it when using DLMS. Instructions on disabling discussion bar: http:// www.stcu.org/discussion_bar.html • ActiveX controls should be enabled • Caterpillar Supported Java Plug In: http://jplugin.cat.com/ – Current Version is 1.4.2_13 – To find out what what version of Java you have installed: http://www.javatester.org/version.html

Check and change screen resolution

1. Go to Start menu at bottom-left 2. Double-click the hand of your “Display” icon . screen, click start and then find “Control Panel”

3. Select the “Settings”tab. 4. Drag the tab in the “Screen Resolution” area to the desired resolution.

Check Operating System, RAM and Processor Speed
1. Right-click on “My computer” icon on your desktop. Click “Properties” option from the menu. On the general tab, at the top you can see which operating system your machine has. On the general tab, at the bottom you can see the amount of RAM and processor speed your machine has.

2. 3.

4.

Check Adobe PDF version

1. Go to Start menu at bottom-left hand of your screen, click start and then find 2. Double-click “Add or “Control Panel Remove Programs”.

3. Click “Adobe Reader” 4. Click “Click here for support information”. 5. There you will find the version of Adobe installed.

Check Windows Media Player and Shockwave are installed

1. Open Internet Explorer. On the Tools Menu, Click “Internet Options…”

1. 2.

Select “Programs” tab Then click “Manage Addons”.

Check Windows Media Player and Shockwave are installed
4. Make sure “Add-ons that have been used by Internet Explorer” is selected to Show. 5. Check to make sure Shockwave Flash Object and Windows Media Player are listed. If so, then they are on the machine.

Check Internet Explorer Version

1. 2.

Open Internet Explorer, click on the “Help” menu. Select “About Internet Explorer”

3. Here you can see what version of Internet Explorer is being run on the machine.

Turn off Pop-up Blocker

1. 1. Open Internet Explorer. On the Tools Menu, Click “Internet Options…” 2.

Select “Privacy” tab At the bottom, make sure “Block pop-ups” is not checked.

Check Active X controls are enabled

1. Open Internet Explorer. On the Tools Menu, Click “Internet Options…”

1. •

Select “Security” tab At the bottom, click “Custom Level…”

Check Active X controls are enabled

1.

Automatic prompting for ActiveX 1. controls Enable 2.

Download unsigned ActiveX controls Prompt

1.

Script ActiveX controls marked safe for scripting Enable

2.

Binary and script behaviors Enable

Initialize and script ActiveX controls not marked as safe Prompt

3.

Download signed ActiveX controls 3. Enable

Run ActiveX controls and plugins

How to setup https://*.logicbay.com as a trusted site.

Trusted Sites shows up in browser status bar once logicbay.com has been setup as a trusted site

JAVA Version
• Minimum version: 1.4.2_13 • How to check JAVA Version?

How to Check Java Version?
Tool>Sun Java Console

Minimum version required

How to Fix Java?
• Log on http://jplugin.cat.com • Install Java Plug-in

Click to install

How to access DLMS
1. Click your web browser. 2. Type https://dlms.logicbay.com in the URL address line to access the caterpillar DLMS Landing page.

3. Type your CWS Login ID and Password in the appropriate fields, and click the “Click Here to Login” button. If you have already logged in to CWS during this browser session, the “Caterpillar Dealer Learning Management System” Landing page appears.

The DLMS Campus Home page for Learner

My Learning tab
The My Learning tab is where you will spend most of your time. From this tab you have five options: • View My Curricula • Launch My Courses • View My Courses • View My Course History • Search Course Catalog

“My Learning tab” home page

View My Curricula
The View My Curricula is where you can find and view curricula that you or your manager has assigned you. It will also show your progress toward completing the curricula.

Launch My Courses
The Launch My Courses is where you can run web-based training courses that you have registered for in the campus.

View My Courses
View My Courses is where you can view the courses that you are registered for in the campus. You can also launch the courses from here.

View My Course History
View My Course History is where you can view the courses that you have completed whether the completion was successful or not successful.

Search Course Catalog
And finally Search Course Catalog is where you can search for courses that are not included in your curriculum, such as safety courses, and from there you can register for the course.

How to Add Curricula
On the My Learning tab, click the View My Curricula hot link.

The following window opens. The table lists all of the curricula that you or manager has assigned to you, the status of the curriculum (percent completed), who assigned that curriculum, when it was assigned, and the target date to complete it.

To add a curricula click the Add Curriculum hotlink.

Type in the name of the curriculum or you can just click the Search button to list all of the curricula.

The system will display the list of available curricula. Select the curriculum that you want from the list.

The curriculum now displays in your list.

How to View The Curricula
Go to the My Learning tab, and click the View My Curricula hot link.

By clicking on the curriculum name such as Electrical you can see the curriculum path that you must take to complete it.

This is the curriculum path. You should complete your curriculum path going left to right, top to bottom. The system is saying that I have started the Basic Electrical Course. Everything in green tells me I have completed those courses, and the grays are incomplete. NOTE: You cannot launch a course from here.

How to Register for Courses
Go to the My Learning tab, and click the View My Curricula hot link.

Click on the curriculum name such as Electrical so you can see the curriculum path that you must take to complete it.

You now see the curriculum path. You register for a course from the path by clicking on the course name.

Click on the Register button on the bottom of the screen.

Click the register hotlink.

From here you can launch the course by clicking the Launch Content button or you can wait and launch the course later

When you register for a course the system will check to see if you have met all of the prerequisites for the course before it will allow you to register for it. You can always find what prerequisites are required for a course by clicking the course name on the path and then selecting the More Details tab. In this case 3 courses are required before I can take the Electronic Components course.

The system will also check to see if you have already registered for a course. If you have already registered a message will appear telling you that you already registered for the course.

Clicking the History tab from the Curriculum Path window will display the details of your progress, when it was assigned, when you started it, and your target date to complete it.

How to Launch My Courses or View My Courses
• The Launch My Courses and View My Courses are identical in what they do. Many users could not figure out where to launch their courses so we made a duplicate menu option to help them find where to launch courses. • From the My Learning tab, clicking the Launch My Course is how all courses are launched.

From there the system displays all of the courses that you have registered for in the Service Campus. To launch the course click the Launch hotlink.

It appears that all courses are listed twice, but it is not really the case. The first title is the course and the one below it is the offering for that course.

Course

Offering

If you click on the course title you will get details about the course. The More Details tab will allow you to see the prerequisites for the course.

Clicking on the offering title will actually launch the course. Notice that on the right of the window you also have a Launch hot link that you can click to launch a course. Also notice that one course does not have a launch hot link. That is because it is an instructor led course with nothing to launch.

There are also three other hotlinks on the table, View Content, Drop, and Results. The Drop allows you to drop a course. A confirmation window will display to make sure you really want to drop the course or not.

The View Content allows you to see information about the course such as what the passing or mastery score is and how many attempts you have to complete the course.

Clicking the View hotlink from this window gives even more details of the course. It shows each individual module that makes up the course, the amount of time you have spent, and the number of attempts.

How to View My Course History When you have completed a course whether it was

successful or not successful the system will move the course out of the My Courses section and place them into the My Course History. By clicking the View My Course History hot link you can see what courses you have completed. You can filter which courses that are displayed by entering the date criteria.

If you completed a course successfully you can click the Print Certificate of Completion hot link to print your certificate.

The hot links under the action column will vary depending upon your role. If you are a learner only and not an administrator or instructor, you will have only one hot link, View Content and not the Edit or Delete.

The View Content hotlink works just like the View Content on the View My Courses. From this window you can click the View hot link.

From here you can view the status of each module in the course, the last time you accessed each module, the time spent on each module, your score and total number of attempts.

How to Search Course Catalog
The Search Course Catalog hot link is used to search for courses that are not in your curricula paths, but you may also be required to take. A good example some of the safety courses in the Service Campus. Notice in this example I entered %Safety%. Searches in the Campus work left to right and the % is the wild character. My search is telling the system to search for any course title, description of a course, or keyword with the word safety somewhere in it.

That is the Simple Search, but there is also the Advanced Search. By clicking on the Advanced Search hot link you can be more specific about your search. A good example is that I am looking for courses and enter my %Safety%. Notice the system returns all languages.

If I add more criteria to my search I can limited the results to safety courses in English only. This time I select English from the drop-down next to Language and the system returns only courses pertaining to safety and are all in English.

Another good example is that I want to take an instructor-led course but I am located in Arizona. I can enter the following and see only the instructor-led courses in Tucson. NOTE: The Location field means the location of the course not your location.

The results tables that are displayed by the system can be sorted by a column by clicking on the column heading. I am planning a trip to Peoria in March and I wanted to see if there are any instructor-led courses the end of March. I can click on the Start Date column and sort the table by start date.

You can also print the results tables, export the table, and modify the table. The export feature exports a .CSV (Comma separated values) file that can be loaded into an Excel spreadsheet.

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