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  • Kaiser Permanente Six Sigma Case Study

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    Steven Bonacorsi
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    Six Sigma Case Study Overview by Lean Six Sigma Master Black Belt, Steven Bonacorsi, Leader of the ACFC (At the Customer/For the Customer) Initiative at General Electric. Steve Bonacorsi, led/co-led hundreds of Six Sigma Projects. This is a collection of real Six Sigma Project Overviews, each summary contains a DMAIC breakdown of each phase and the discovery and results of the process improvement teams.

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    Six Sigma Case Study Overview by Lean Six Sigma Master Black Belt, Steven Bonacorsi, Leader of the ACFC (At the Customer/For the Customer) Initiative at General Electric. Steve Bonacorsi, led/co-led hundreds of Six Sigma Projects. This is a collection of real Six Sigma Project Overviews, each summary contains a DMAIC breakdown of each phase and the discovery and results of the process improvement teams.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    129 views2 pages

    Kaiser Permanente Six Sigma Case Study

    Uploaded by

    Steven Bonacorsi
    Six Sigma Case Study Overview by Lean Six Sigma Master Black Belt, Steven Bonacorsi, Leader of the ACFC (At the Customer/For the Customer) Initiative at General Electric. Steve Bonacorsi, led/co-led hundreds of Six Sigma Projects. This is a collection of real Six Sigma Project Overviews, each summary contains a DMAIC breakdown of each phase and the discovery and results of the process improvement teams.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Six Sigma DMAIC Project

    Kaiser Permanente

    Project Leader/Green Belt: Jonathan Markworth, PMP Project Leader: Pamela Silvani, Quality Leader Kaiser Permanente Asset Management Project Start Date: July 24, 2003

    Master Black Belt: Steven Bonacorsi

    Six Sigma in Action Contract - HW Serial# Accuracy


    Customer Profile 95,000 seat Health Care company
    Process Capability Before

    Business Problem & Impact


    Asset / Contract Management Completeness & Accuracy Multiple CMDB Repositories / Poor Data Sharing $1.6mm Labor Efficiency Opportunity Undetermined contract compliance (overspend) costs

    19 Defects 10%

    176 Success 90%

    Measure & Analyze


    Data Collection: Focused on Data Center Root Causes: Vendor Process Delays Contract Association, Multiple Configuration Management Databases (CMDB) Conflicts in Data, non-Normalized databases

    Z_ST = 2.7

    Process Capability After

    Improve & Control


    Record pending contract nominations / visible to end-user Collapsed nine (9) independent CMDBs to one (1)

    1 Defect 1%

    120 Success 99%

    Results/Benefits
    TBD (Control Measurement in Q1 2004)
    Z_ST = 4.1

    A Savings of US $2,256K Annually

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