You are on page 1of 8

Symbiosis Centre for Information Technology

Report entitled

A Study on the

Corporate Social Responsibility

Submitted by

Name : Smritha.L PRN: 9030241034

Name : Soniya Susan Abraham PRN: 9030241035

Name : Anu Garg PRN: 9030241005

Name : Pooja Dutta PRN: 9030241021

Name : Shubham Puranik PRN:


Name: Vikram Kumar PRN: 9030241041

Stream : ITBM

Batch : 2009 – 11

Subject/Code :

Semester : 1st Semester

Date : 10/08/2009

For Office Use only

Marks out of :

Name of the Faculty : Mrs. Sharmili Ganguly

Corporate social responsibility
Definition of corporate social responsibility
Corporate social responsibility is not a new concept in India. However, what is new is the
shift in focus from making profits to meeting societal challenges.
Giving a universal definition of corporate social responsibility is bit difficult as there is no
common definition as such. However, there are few common threads that connect all the
perspectives of CSR with each other; the dedication to serve the society being most important of
them. Most ideal definition of corporate social responsibility (CSR) has been given by world
business council for Sustained Development which says,
“Corporate Social Responsibility is the continuing commitment by business to behave ethically
and contribute to economic development while improving the quality of life of the workforce and
their families as well as of the local community and society at large”.

Thus, the meaning of CSR is twofold. On one hand, it exhibits the ethical behavior that an
organization exhibits towards its internal and external stakeholders (customers as well as
employees). On the other hand, it denotes the responsibility of an organization towards the
environment and society in which it operates. (Naukrihub [online], august 2009).
CSR is also referred to as:
• ‘corporate’ or ‘business responsibility’
• ‘corporate’ or ‘business citizenship’
• ‘community relations’
• ‘social responsibility’.

History of CSR
“The phrase Corporate Social Responsibility was coined in 1953 with the publication of
Bowen's Social Responsibility of Businessmen” (Corporate watch report, 2006). The evolution
of CSR is as old as trade and business for any of corporation. Industrialization and impact of
business on the society led to completely new vision. By 80’s and 90’s academic CSR was taken
into discussion. The first company to implement CSR was Shell in 1998. (Corporate watch
report, 2006) With well informed and educated general people it has become threat to the
corporate and CSR is the solution to it.
1990 was CSR as a standard industry with companies like Price Warterhouse Copper and
KPMG. CSR evolved beyond code of conduct and reporting it started taking initiative in NGO’s,
multistakeholder, ethical trading. (Corporate watch report, 2006).

Benefits of corporate social responsibility

Corporate social responsibility offers manifold benefits both internally and externally to the
companies involved in various projects.

Externally, it creates a positive image amongst the people for its company and earns a special
respect amongst its peers. It creates short term employment opportunities by taking various
projects like construction of parks, schools, etc. Working with keeping in view the interests of
local community bring a wide range of business benefits. For example, for many businesses,
local customers are an important source of sales. By improving the reputation, one may find it
easier to recruit employees and retain them. Businesses have a wider impact on the environment
also. Plantation and cultivation activities taken up by Intel India are a step towards the same.
Recycling used products also acts as a step towards minimizing wastes.

Internally, it cultivates a sense of loyalty and trust amongst the employees in the organizational
ethics. It improves operational efficiency of the company and is often accompanied by increases
in quality and productivity. More importantly, it serves as a soothing diversion from the routine
workplace practices and gives a feeling of satisfaction and a meaning to their lives. Employees
feel more motivated and thus, are more productive. Apart from this, CSR helps ensure that the
organization comply with regulatory requirements. . (Naukrihub [online], august 2009)

CSR importance and its relevance today

The amount of information available to customer about the company, product, brand globally
through easy accessible and available mode of information; internet, communication, customer
wants to buy product from trusted brand, employee want to work for the company who respect
them, NGO’s want to work with company who work with the same vision for the benefit of the
people. As said by Peter Duker “The 21st century will be the century of the social sector
organization. The more economy, money, and information become global, the more community
will matter.” (Corporate watch report, 2006).
According to strategic corporate social responsibility by William B. Werther, David Chandler
there is three trends which are going to have importance in future are
Increasing Affluence: Customer from elite level can afford to buy and pay more for premium
brand but the poor customer might not be willing to pay so much for brand, instead they would
prefer to spend their money on business which can take their business to much better level.
Changing social expectation: Its natural that customer expect more from the company whose
product they buy but with recent controversy and scandal of company has reduced the trust and
confidence in the regulatory body and organization which manage the corporate.
Globalization and free flow of Information: With growing trend of media and easy access to
information through mobile, TV even the minor mistake of the company is brought in public in
no time, this sometime fuels the activist group and likeminded people to spread message which
can lead to situation like boycott of the product.
There can be few key steps to implement CSR successfully (Corporate Social Responsibility,
1) Better communication between top management and organization
2) Appoint for CSR position.
3) Good relationship with customer, supplier, stakeholder.
4) Annual CSR audit.
5) Feedback process


Brands are the way to success for a business. The sales and revenue of the company are
widely dependent on the brand they give to customer.
Few of the traits which affect the brand are
Positive Marketing/ Brand Building - Times of India (
“Lead India Campaign” by Time of India is perfect example for brand building through CSR.
This was the brought by times of India to bring about change in society. It was more of
business/brand building strategy than CSR. Such activities knowingly or unknowingly prepare an
image in mind of viewers and hence building image.
Brand insurance - NIKE (Corporate Social Responsibility, 2003)
NIKE has emerged as one of the most progressive global corporations in terms of CSR
because it has learned from its past mistakes and attacks by NGOs. As one of the first
corporations to have a Vice-President for Corporate Responsibility and to publish an annual CSR
Report, the company has done a lot to mitigate public opinion, establish its brand as
representative of a much more committed corporate citizen, and ‘insure’ itself against any repeat
of the consumer boycotts it faced in the mid-1990s.
Crisis management- Pepsi (
Crisis stated during the scandal about syringe being found in the diet Pepsi. Pepsi, confident
that tampering was not their fault and urged store not to remove any cans from shelves. In the
mean time Pepsi released its first video about how Pepsi is processed making it clear that such
fault cannot occur in the factory. Second video showed about the arrest of the man who had
committed the scam. Basically corporation was completely transparent and open to public which
made them effective throughout the crisis.
CSR in India
Long referred to as a company’s soul food, corporate social responsibility is finally being
taken seriously by Indian tech companies as they embark on a gamut of philanthropic activities.
Through Infosys foundation and other initiatives, Narayan murthy chairman and chief mentor of
Infosys has always been on the forefront of philanthropic activities as a part of CSR.
Mr. Narayan murthy firmly underlines the significance of CSR: “for benefit of globalization and
technology to reach the poor, the private sector, philanthropic institutes and individuals should
cooperate and establish partnership with government institutions. This would lift millions of our
people out of the poverty, provide them with opportunities and make them participate in the
process and progress of globalization”. While murthy and Infosys are proactive on the CSR
front, how do other tech companies stuck up?
The sad part is that CSR still has not taken off in India according to a recent survey by Mumbai
based online organization karmayog. The second edition of the research revealed that nearly half
of the top companies do nothing in way of CSR.
For the Indian company whatever the CSR activities are happening are centered around
education, rural upliftment and helping the physically challenged. Some of the CSR initiatives
the major IT companies have undertaken are
1) Education for all
2) Community development
3) Children of a lesser GOD No more
4) Volunteering anyone? (Shruti das, 2009)

[Excel sheets of the above points are added here, data retrieved from article “chicken soup” of
magazine data quest, July 2009]
CSR and Globalization
Globalization has changed corporate social responsibility, the boundaries between domestic and
foreign industry and between in-house and out-houses activities which had led corporate to view
from both political and economic view. On one side multinational company have taken the role
of state and thus they should behave responsibly and on the other hand they need to have
corporate social behavior in order to protect their image.
Example: Wal-mart which sells it product at remarkable low price and at the same time its brand
image is also protected.

Example of CSR (

As per Indian oil CSR is “A Cornerstone of our Enduring Success”. Their mission is “to
help enrich the quality of life of the community and preserve ecological balance and heritage
through a strong environment conscience”. Indian Oil has been taking concrete action to realize
its social responsibility objectives, thereby building value for its shareholders and customers.
Besides this it is also aim at developing techno- viable and environment –friendly product and
service for the benefit of customer at the same time maintaining high standard of safety and
environment protection. Every year a fixed amount from the profit its profit goes for social and
environment welfare across the country. Indian Oil has concentrated their programs for women,
education, health, family, welfare etc. Along with this Indian Oil is also been forefront in case of
national emergencies. Few of the initiative is providing petrol/diesel station dealerships and LPG
distributorships to beneficiaries from among Scheduled Castes, Scheduled Tribes, physically
handicapped, ex-servicemen, war widows, etc. and also kisan seva Kendra. In case of
environment it has favored for green fuel. It is the firm resolve of Indian Oil people to move
beyond business, touch every heart and fuel a billion dreams.

It can be concluded that in today’s informative world where information are readily available to
general public CSR has been an important part of any organization to be successful. Organization
in present world cannot be successful without taking into account the social responsibility. CSR
has been a vital component for any organization to have perpetual success and to create brand.

1. Asmus. P. (2003),”Corporate Social Responsibility [PDF document]”, Retrieved from Lecture

Notes Online Web site:

2. “Corporate Social Responsibility” (March 3, 2009),Retrieved August, 9, 2009, from

3. “Corporative social responsibility”, Naukrihub, retrieved on 9th august


4. “Crisis management”, Retrieved August 8, 2009, from wikipedia:

5. “CSR: A brand building exercise for media houses?” Kalinga Time, Retrieved from

6. Fauset. P. (2006). “What’s wrong with Corporate Social Responsibility [PDF document]”.
Retrieved from Lecture Notes Online Web site:

7. Shruti das (2009),” chicken soup”, Data Quest, July 15, 2009, pp-12-14, 16-17.