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Office of the Manager Operation MEPCO Circle R.Y.Khan
Internship report submitted to the department of Management science, Islamia University Bahawalpur to full fill the requirements of BBA (Hons) Degree
BBA (Hons) Roll no 18 Session: 2005-2009
Prof: Shahid Nawaz
DEPARTEMENT OF MANAGEMENT SCIENCE ISLAMIA UNIVERSITY BAHAWALPUR RAHIM YAR KHAN CAPUS
Dated of Submission Sep 04, 2009
Internship Report On MEPCO
SUPERVISED BY DESIGNATION SIGNATURE
EXTERNAL EXAMINER NAME DESIGNATION SIGNATURE -------------------------------------------------------------------------------------
The Islamia University Of Bahawalpur Department of Management Science
Internship Report On MEPCO
“Genius makes its observations in short hand; talent writes them out at length.” Christian Nevell Bovee As mentioned by the above quotations observing and on site viewing are a very firm base for learning. We learn a lot more by seeing the theories, we read in books, applied practically by the pros and by seeing how they actually put them to work. If we mull over the significance of internship program then we will be able to bare the facts that internship enhance ones practical loom towards work and provide maximum chances for learning, which will obviously help out candidate in the practical fields. The intention at the rear about internship program is that the students can analyze, observe, feel, examine the organization environment and equip themselves with the tools to face the ever shifting challenges in the organizations. In short internship plays a pivotal role in the future sensation & stir of the candidate. This Report is specially meant for the student of BBA (Hons). It is concerned to a brief study of the operation, Function, tasks and services of MEPCO. The effective system at MEPCO was a piece of art and to see it in working process was a treat itself. The billing system at MEPCO is designed to calculate and disseminate bills and to store these bills in the data base and to use them for further use. MEPCO has fine organizational structure and a well defined fully working effective system that helps and aids managers to do their job at best. Our knowledge was further enlighten when we had some of the lectures from the seniors managers of MEPCO, they knew quite a lot about the organizat ion and the subject and they left no stone unturned to let us know about that it was a four week study of the billing system and we had the most enjoyable case study of our life. In preparation of this Report is have tried my best to provide all Possible information about the operation, function and tasks of MEPCO in brief and comprehensive form. It also includes a brief department worked during internship. I have also tried my best to use simple and easy words and language. This report is an anthology of my views pertaining to MEPCO operations & practices. In my view it is a credible and comprehensive compilation of facts. In this report I wrote principally on the issues pertaining to job duties & responsibilities, operations & practices and its future prospects with some recommendations. When the time came to give this information a convenient shape I was confronted with a dilemma of what to put in. One leeway was to include all details with explanation & second preference was to point out some worthy issues with some details. Last solution looked more practicable to me therefore I opt for second solution i.e. to present some relevant feasible details. These details entail information about management philosophy, practices, and functions, strong and weak areas of MEPCO . I take this opportunity to express my gratitude to all who helped me in the preparation of this valuable report.
The Islamia University Of Bahawalpur Department of Management Science
Internship Report On MEPCO Then internship report ends with some recommendation after identification of some problems observed during the course of internship.
All praise to Almighty Allah, the most merciful and compassionate, who give me skills and abilities to complete this report successfully I am grateful to my parents who are always been a source of encouragement for me throughout my life and from start to the end of this report I am thankful to all my staff members so MEPCO Rahim yar khan. I found every one very co-operative and helpful for providing me the Theoretical as well as practical knowledge about the function and operation of the MEPCO. I like to express our gratitude to Faqir Ahmed (Head of Technical Dept. MEPCO), Ahsan Kareem (Manager Revenue Branch) and the whole MEPCO Team that helpe d me by providing all the needed information i needed to complete this report. I express my greatest gratitude to my kindhearted Supervisor Mr. Shahid Nawaz who was the Person who made me able to write this report, His enthusiasm shows the way forward to me to achieve this success and who kept me in high spirit through his appreciation. He helped me a lot each time I went up to him.
Jamil Ahmed BBA (Hons) IUB RYK CAMPUS Session 2005 - 2009
The Islamia University Of Bahawalpur Department of Management Science | iv
Internship Report On MEPCO
I dedicate my work to my most respectable parents and teachers whom prayer made me able to have such an opportunity of working in the Government Sectors and get experienced
The Islamia University Of Bahawalpur Department of Management Science
Internship Report On MEPCO Internship Report On....................................................................................................i MEPCO (WAPDA)........................................................................................................................i By..................................................................................................................................i JAMIL AHMED............................................................................................................................i Coordinator..................................................................................................................i DEPARTEMENT OF MANAGEMENT SCIENCE.....................................................................i ISLAMIA UNIVERSITY BAHAWALPUR RAHIM YAR KHAN CAPUS................................i Executive summary.......................................................................................................................1 Introduction...................................................................................................................................3 Purpose of the study..................................................................................................................3 General Purpose........................................................................................................................3 Specific Purpose.......................................................................................................................3 Power Wing...............................................................................................................................6 PEPCO......................................................................................................................................7 Vision...........................................................................................................................8 Mission........................................................................................................................8 Objectives....................................................................................................................8 PEPCO Board of Directors ........................................................................................9 MEPCO...................................................................................................................................10 Introduction...............................................................................................................10 Map...........................................................................................................................10 Top Management........................................................................................................11 MEPCO History........................................................................................................15 Mission Statement......................................................................................................16 Vision.........................................................................................................................16 Our Commitment.......................................................................................................16 Management Philosophy...........................................................................................16 Objectives..................................................................................................................16 Organizational Structure.............................................................................................................17
The Islamia University Of Bahawalpur Department of Management Science
Internship Report On MEPCO
The Islamia University Of Bahawalpur Department of Management Science
“Experience is not what happens to you, it is what you do with what happens to you.” -Aldous Huxley I judge my time spent at City District Government Gujranwala (Finance Department) as being the most productive and exhilarating experience of my corporate life. Few of the main highlights of my work experience while at Finance Department were: • • • • • Good Leadership Congenial Work Atmosphere Challenging Tasks Assignment Employee Empowerment Proactive Problem Resolution
Before the details description of the report I started with the summary of work I done. The basic purpose of this summary is to given an idea about the contents and efforts made behind the completion of the report to the reader. It was assigned me to visit the MEPCO to view the working environment, function, procedures and behavior of doing work. Internship was started from 03-07-2009 and end on 04-08-2009, this period was the real experience e of my life and I saw the setup, working process and formal documentation of the MEPCO. The MEPCO is a very big organization with several departments in working in the head office. The human resource department which deal with the internees has assigned me MEPCO Shahi road Rahim Yar Khan for 4 weeks. MEPCO gives me the opportunity to view, how the books of accounts are prepared, how to fill the different forms, how to behave wit customers and about the record keeping. I worked in Technical section of MEPCO and learned about distribution system of MEPCO, technical correspondence between departments and flow of data between departments. I also learned billing system of MEPCO and also how to apply for new connection and what is procedure. Here staff gives me opportunity to do practical work. It was a really nice and fruitful experience for my upcoming practical life.
I would like to conclude by saying that even though every person will have a different story to tell, the common factor that binds us all is the good work done by our predecessors in the IUB. I have given more than 100% of my efforts to keep up that good work and I am sure that my colleagues have done the same. I am hopeful that as we pass through the corridors of this great institution into the real world, this legacy will be kept and upheld by the future generation of IUBians.
Purpose of the study
Purpose of the study was two pronged.
• • • To get acquaintance to the MEPCO operations. To know what sort of changes management brings in managerial activities. To see the application of our Professional studies especially.
Specific purpose of the study includes. • • • A partial fulfillment as a requirement for the completion of BBA(Hons) degree. To objectively observe the operations of MEPCO in general and the operations of MEPCO in specific. To make recommendations or implementation plans for the improvement of the operations of MEPCO in the light of our professional studies.
WAPDA, the Pakistan Water and Power Development Authority, was created in 1958 as a Semi-Autonomous Body for the purpose of coordinating and giving a unified direction to the development of schemes in Water and Power Sectors, which were previously being dealt with, by the respective Electricity and Irrigation Department of the Provinces.
Since October 2007, WAPDA has been bifurcated into two distinct entities i.e. WAPDA and Pakistan Electric Power Company (PEPCO). WAPDA is responsible for water and hydropower development whereas PEPCO is vested with the responsibility of thermal power generation, transmission, distribution and billing. There is an independent Chairman and MD (PEPCO) www.pepco.gov.pk replacing Chairman WAPDA and Member (Power) who were previously holding the additional charges of these posts.
WAPDA is now fully responsible for the development of Hydel Power and Water Sector Projects. PEPCO has been fully empowered and is responsible for the management of all the affairs of corporatized nine Distribution Companies (DISCOs), four Generation Companies (GENCOs) and a National Transmission Dispatch Company (NTDC). These companies are working under independent Board of Directors (Chairman and some Directors are from Private Sectors).
The Companies are administratively autonomous and leading to financial autonomy by restructuring their balance sheets by bringing their equity position to at least 20 percent, required to meet the prudential regulations and to facilitate financing from commercial sector (approved by ECC).
The Loan Liability Transfer Agreements (LLTA) have been signed with Corporate Entities and execution of loan transfer is complete. All Entities have the physical possessions of all their operational assets.
On 24th Feb. 2007 Ministry of Water & Power notified NEPRAapproved Tariff for all Distribution Companies replacing unified WAPDA Tariff. Legal Agreements such as Business Transfer Agreements, Operation
Development Agreement, Energy Supply Agreement, Business Supplementary Agreement and Fuel Supply Agreement etc. were executed between WAPDA and Corporate Entities to facilitate commercial operations.
Regulatory instruments like Grid Code, Distribution Codes, Performance Standard for Distribution Companies and Transmission Companies were drafted and got approved from (www.nepra.org.pk) in 2007.
All major lenders gave their consent for transfer of their loan from WAPDA to Corporate Entities, thus 326 loan assumption agreement were signed amongst respective Companies, WAPDA and EAD (Economic Affairs Division) GOP.
CPPA is established under the coverage of NTDC for payments from DISCOs to IPPs, GENCOs and NTDC. Ultimately, it will function independently under Federal Govt. and all forthcoming IPPs will be under CPPA.
The Charter of Duties of WAPDA is to investigate, plan and execute schemes for the following fields: a. Generation, Transmission and Distribution of Power. b. Irrigation, Water Supply and Drainage. c. Prevention of Water logging and Reclamation of Waterlogged and Saline Lands. d. Flood Management. e. Inland Navigation. The Authority comprises of a Chairman and three (3) Members working through a Secretary. WAPDA is one of the largest employers of human resources in Pakistan. Over the years WAPDA has built-up a reservoir of Technical know-how and expertise which has made it a modern and progressive organization.
Power Wing is currently headed by Member (Power). Power wing of WAPDA comprising of Generation, Transmission and Distribution has been restructured into fourteen (14) public limited companies. These fourteen (14) Corporate Entities are ;
• Four (4) Thermal Power Generation Companies (GENCOs) 1] Southern Generation Power Company Limited (GENCO-1) head Jamshoro district Dadu near Hyderabad Sindh. 2] Central Power Generation Company Limited (GENCO-2) head district Jacobabad Sindh. 3] Northern Power Generation Company Limited (GENCO-3) head Muzaffargarh district Muzaffargarh Punjab. 4] Lakhra Power Generation Company Limited (GENCO-4) House Lahore. Headquarter at WAPDA quarters at TPS quarter at Guddu quarter at
• One (1) National Transmission & Power Dispatch Company • Nine (9) Distribution Companies (DISCOs) as under: 1] (LESCO) - Lahore Electric Supply Company 2] (GEPCO) - Gujranwala Electric Power Company 3] (FESCO) - Faisalabad Electric Supply Company 4] (IESCO) - Islamabad Electric Supply Company 5] (MEPCO) - Multan Electric Power Company 6] (PESCO) - Peshawar Electric Power Company 7] (HESCO)- Hyderabad Electric Supply Company 8] (QESCO) - Quetta Electric Supply Company 9] (TESCO) - Tribal Electric Supply Company
PAKISTAN ELECTRIC POWER COMPANY
The Pakistan Electric Power Company (Private) Limited (PEPCO) has been entrusted the task of managing the transition of WAPDA from a bureaucratic structure to a corporate, commercially viable and productive entity. It is a mammoth task and progress in the initial months was rather slow, but one should keep in mind that responsibility is enormous and transition is a long drawn process. Before going into further details of the restructuring programme, it is necessary to understand the shift in the GoP policy. The GoP, in line with its Strategic Plan of
1992 approved by the cabinet committee, had decided to restructure the entire power sector in the country • • • • De-regulation of power sector Promotion of IPPs Restructuring of WAPDA Privatization of select corporate entities
To make Pakistan Power Sector customer friendly, efficient, able and responsive in meeting tee electric energy requirements of industry, business and domestic customers, and move to an energy sufficient model from the current energy deficient scenario, on commercially viable and sustainable basis, in order to support the high growth economy and to meet the government's objective of "Power for All".
To fully enable the reform and restructuring of the Pakistan Power Sector and to transform the fourteen (14) Corporate entities (CE's) into autonomous and commercially viable enterprises, thru induction of effective corporate management, best business and utility practices, and well engineered systems, and bridge the ever growing supplydemand gap, so as to meet customers electric energy requirement on a sustainable and environmentally friendly basis, thru best utilization of resources, in an efficient, ethical and customer friendly manner, with responsibility to the community and the Nation.
Pakistan Electric Power Company (PEPCO) unveiled new face of Pakistan's power sector with the crisis management objectives to improve the efficiency of the power sector and to meet customers' electric energy requirements on a sustainable and environment friendly basis. The specific objectives of PEPCO are:
o o o o o
Stop load shedding, Constructing new grid stations, Reducing line losses; minimizing tripping and theft control, Revamping of generation units and to improve customer services and Development of an integrated automated power planning system for generation, transmission and distribution to ensure system stability, fault isolation and upgrade relying, metering and tripping system at NTDC as well as Discos level.
PEPCO Board of Directors
Mr. Shahid Rafi Secretary Ministry of Water and Power Mr. Tahir Basharat Cheema Managing Director, PEPCO Member Chairman
Mr. Saleem Arif Advisor, PEPCO
Razi Abbas Chief Financial Officer, PEPCO
Mr. Wazir Ali Bhaio General Manager (Operation)
Mr. Salman Iqbal Director Legal, PEPCO
Member / Secretary
MEPCO the Multan Electric Power Company is one of the biggest Distribution Company of WAPDA. It's area of operation is from Sahiwal to Sadiqabad, Bahawalnager to Bahawalpur and Tounsa Sharif to Rajanpur and bordering with Sind, Balochistan and NWFP
The Charter of MEPCO is to provide the reliability, quality and safety of electric power supply to the consumers in its Jurisdiction.
MEPCO is envisaged for the creation of the resources and engineering plans for additions, renovation and augmentation of the distribution system in order to achieve charter. MEPCO is putting efforts to make it a viable and progressive utility to take care of consumer's power demand.
Mr. Guftar Ahmed Chief Executive Officer O/o Chief Executive MEPCO HQ, Multan.
Mian Iftikhar Ahmed HR & Admn Director O/o Chief Executive MEPCO HQ, Multan.
Mr. Mehar Khan Chief Engineer / (Op.) Distribution. O/o Chief Executive MEPCO HQ, Multan.
Mr. Jalal-ud-Din Malik Chief Engineer / (Development) O/o Chief Executive MEPCO HQ, Multan.
Hafiz Ashraf Ali Chief Engineer / (CS) Director O/o Chief Executive MEPCO HQ, Multan.
Mr. Pervaiz Akthar Shah Khaga Chief Engineer / (Tech) Director O/o Chief Executive MEPCO HQ, Multan
Mr. Syed Javaid Hashmi Chief Engineer / (Op.) T&G O/o Chief Executive MEPCO HQ, Multan.
Mr. Shafqat Asghar Tahir Chief Engineer / (Op.) Director O/o Chief Executive MEPCO HQ, Multan.
Syed Mushtaq Hussain Bukhari Finance Director O/o Chief Executive, MEPCO HQ, Multan
Board of Directors MEPCO
Mr. Tanveer Ahmad Sheikh (Chairman)/Director Industrialist / MD, Maqbool Textile Mill, Chowk Sarwar Shaheed, Muzaffargarh.
Ch. Guftar Ahmed (Director) Chief Executive Officer MEPCO
Mr. Muhammad Azhar Iqbal (Director) General Manager (Central Contract Cell), WAPDA House, Lahore.
Engr: Malak Sher (Director) General Manager (CPPA) WAPDA WAPDA House, Lahore.
Mr. Mumtaz Khan Manais (Director) Modern Agriculturist & Dairy Farmer Gold Medal from UNO & Pride of Performance from President of Pakistan
Mr. Tariq Mahmood Qurahsi (Director) Engineering Advisor (Power) O/o the Chief Engr: Advisor Plot No. 06 near old MNA Building, G-5/I, Islamabad.
Ch. Muhammad Akram (Director) Chairman PCGA House MDA Road Multan..
Mr. Shahbaz Ahmed Khan (Secretary) Company Secretary MEPCO
WAPDA The electricity supply service in Pakistan, initially, was undertaken by different agencies, both in public and private sectors, in different areas. In order to provide for the unified and coordinated development of the water and power resources, Water and Power Development Authority (WAPDA) was created in 1958 through WAPDA Act, 1958. AREA ELECTRICITY BOARD MULTAN The local areas electricity distribution service was being performed by various Regions of WAPDA. Then the Area Electricity Board (AEB) Multan, on the eight AEBs in Pakistan, was established under the scheme of Area Electricity Boards in 1982, in order to provide more autonomy and representation to provincial government, elected representatives, industrialists, agriculturalists and other interest groups in functions of the AEBs. MEPCO The environment and structure of the power industry throughout the world are undergoing dramatic change. The power sector is moving from monopoly to privatization and from integration to disintegration. To keep pace with this change, the Government of Pakistan approved a Strategic Plan in 1994 as a consequence of which the power wing of WAPDA has been unbundled into 12 Companies for generation, transmission and distribution of electricity. Multan Area Electricity Board was reorganized into one such corporatized entity under the name of Multan Electric Power Company (MEPCO) with effect from 14.05.1998, with the aim of commercialization and eventually privatization.
Ensure convenient availability of high quality electric power to the people at affordable price, retaining financial viability of the Company.
To ensure convenient availability of high quality power in area of responsibility, in order to alleviate the poverty, improve quality of life and make the Industrial and Agriculture Sector competitive in the World Market.
Improve customer satisfaction Reduce Line Losses Weed out corruption Increase revenue generation
• • • • • Open door policy for all Tackle all problems upfront Merit, justice, fair play be the hallmark Transparency in all fields Accountability of everyone
• To play an active role to make “Sar Sabaz and Roshan Pakistan”
• • • • •
To facilitate agriculture and industrial sector To ensure un-interrupted & stable power supply to all our customers State-of-art customer care for entire satisfaction of customers To provide electricity to every village in jurisdiction of company To establish, construct and operate reliable electricity distribution network
MEPCO comprises of the following eight (08) distributions Operation Circles, one (1) Construction and two (2) GSO Circle, as detailed below: Operation Circles
G.S.O. Circles 1. Multan Circle 2. Sahiwal Circle Project Construction Circle
Inputs and Outputs of MEPCO
MEPCO Multan Electric Power Company is an electricity distributing company that disrtibutes electricity. Multan Electric Power Company buys electricity from either WAPDA the Pakistan Water and Power Development Authority and NEPRA or produce their own electricity by using thermal power station and distributes it to the consumers through grids and power stations. Inputs The inputs of MEPCO includes the raw form of electricity coming from the power stations and WAPDA and the purchased electricity from NEPRA. The then distribute this electricity through out the multan division. Outputs The output of MEPCO is the processed form of electricity that is in the state of distribution and is distributed through grid stations and transformer. They distribute this electricity through out multan division to various sub divisions.
The MIS of MEPCO Multan Electric Power Company is specialy designed to solve the management related issues the MIS of MEPCO take the inputs coming from all the de pt. and banks that are present in their enviornment MIS then process all the data coming from these sources then make reports that helps in management decision making. These reports help a lot in managing the firm effectively and efficiently.
Working of Various divisions/departments
Technical Overview AREA OF OPERATION MEPCO's area of responsibility covers Civil Districts of Multan, Khanewal, Sahiwal, Pakpattan, Bahawalnager, Lodhran, Bahawalpur, R.Y. Khan, Vehari, Muzaffargarh, D.G. Khan, Layyah, and Rajanpur. ORGANIZATIONAL STRUCTURE OF MEPCO MEPCO comprises of the following eight (08) distribution Operation Circles, one (1) Construction and two (2) GSO Circle, as detailed below:Operation Circles 1. Multan Circle 2. D.G. Khan Circle 3. Vehari Circle 4. Bahawalpur Circle
6 Divisions / 33 Sub Divisions 3 Divisions /12 Sub Divisions 3 Divisions /13 Sub Divisions 3 Divisions / 17 Sub Divisions
5. Sahiwal Circle 6. R.Y. Khan Circle 7. Muzaffargarh 8. Bahawanager Circle Total G.S.O. Circles 1. Multan Circle 2. Sahiwal Circle Project Construction Circle GRID STATIONS 1. 132/11KV 2. 66/11KV TOTAL DISTRIBUTION TRANSFORMERS
4 Divisions /18 Sub Divisions 3 Divisions /15 Sub Divisions 3 Divisions /16 Sub Divisions 3 Divisions / 13 Sub Divisions 31 Divisions / 143 Sub Divisions 6 Divisions
76 Nos. 28 Nos. 104 Nos. 1,15,810 Nos.
Capacity of Distribution Tfrs 5886.56 (MVA) DETAIL OF INFORMATION GIVEN BELOW:1. Total Length of 132/66KV, T/Lines 2. 132KV Transmission Line. 3. 66KV Transmission Line. 4. Total Nos. of Power Transformers 5. 132KV Power Transformers 6. 66KV Power Transformers 7. Distribution Transformers 8. Capacity of Distribution Transformers 9. Peak Demand of 2007-08 10. Peak Demand of 2008-09 11. Peak Demand of 2009-10 12. New G/S added in 2009-2010 13. Conversion for 66KV & 132KV 2009-2010 14. Augmentation during 2009-2010 15. Extension 2009-2010 HT / LT LINES 4214.97 KM 2809.97 KM 1405 KM 204 Nos. 160 Nos. 44 Nos. 115810 Nos. 5886.56 MWA 2588 MW 2752 MW 3000 MW 06 No. 05 Nos. 20 Nos. 15 Nos.
1. 11 KV Feeders
884 Nos. 63,233 KM 42,595 KM
2. Length of H.T Line 3. Length of LT Line
JURISDICTION MAP OF MEPCO
Click on the Map for full image
CATEGORY WISE NUMBER OF CONSUMERS AS ON 06/2009
CATEGORIES Domestic A-1 Domestic Temp. E1 (1) TOTAL DOMESTIC Commercial A-2 Comm.: Temp E1 (2) TOTAL COMMERCIAL Industrial B-1 Industrial B-1 (TOD) Industrial B-2 Industrial B-2 (TOD) Industrial B-3 Industrial B-3 (TOD) Industrial B-4 Industrial B-4 (TOD) TOTAL INDUSTRIAL Bulk Supply C-1 (A) Bulk Supply C-1 (B) Bulk Supply C-2 (A) Bulk Supply C-2 (C) Bulk Supply C-3 TOTAL BULK SUPPLY Agri: SCARP D-1 Agri: D-2 Agri: D-2 TOD TOTAL AGRICULTURE Public Lighting (G1. G2) Res: Colonies (H1, H2) Rly: Traction (1) Co- Generation (J) TOTAL
No. of Consumers PRIVATE GOVT. 3337931 18030 713 1 3338644 18031 379773 1226 793 11 380566 1237 340831 999 32 0 4606 147 949 33 26 4 186 5 0 0 6 1 39886 1189 21 69 108 180 8 27 0 0 0 1 137 257 2503 2080 16997 137 38721 61 58221 2278 295 1056 95 8 0 4 3 0 3817847 24060
TOTAL 3355961 714 3356675 380999 804 381803 35080 32 4753 982 30 191 0 7 41075 90 268 35 0 1 394 4583 17134 38782 60499 1351 103 4 3 3841907
Accounts Department Finance Department IT Department Revenue Department HR Department Inventory Control Department Training Department
GENERAL INFORMATION Information desired relative to subject matters covered by this Manual may be obtained by personal call, by telephone, or by mail. This information is also available on the web site of the MEPCO. The AMO’s Office is the main contact office where a separate window/ sub-office is available in addition to the customer service centers, to provide all necessary information required regarding application for new connections and provision of electric power services. APPLICATION FOR SERVICE Application and Agreement (A&A) Forms in English and Urdu along with abridged conditions of supply as approved by NEPRA is available in each subdivisional/divisional/circle office and shall be given to prospective consumers free of cost on demand. A&A forms in Urdu and English script are also attached at the end of this Manual. The prospective consumers shall be required to fill in the forms and attach the required supporting documents as detailed therein. Any assistance or information required in filling the application form shall be provided to
the applicant by staff in the office where form is to be submitted. Application for new connection can be submitted to relevant office in person or by mail. Written instructions regarding completion of the A&A form and fulfillment of all the other requirements for obtaining a new connection are also available to the applicant on request. These instructions are both in English and Urdu scripts. DOCUMENTS TO BE ATTACHED WITH THE APPLICATION AND AGREEMENT FORM Documents to be attached with the A&A Form are as follows: 1. Signed Abridged Conditions of supply. 2. Ownership proof of the premises where connection is required. 3. An affidavit from the owner of the premises to the effect that no connection existed previously at the premises for which connection is applied and that he shall pay any outstanding dues in respect of any previous connection which existed at the premises in question, if noticed thereafter. 4. “No Objection Certificate” from the landlord (if the applicant is a tenant along with landlord’s proof of ownership and affidavit mentioned above). 5. Attested copies of National Identity Cards of the applicant and two witnesses. 6. The power of attorney (in case of a Company), in favor of the applicant to the effect that the applicant is authorized to sign the application and execute agreement on behalf of the Company. 7. In case of a Public Limited Company, the list of Managers, Directors etc. with complete addresses and attested photocopies of all documents regarding registration of the Limited Company along with Memorandum and Articles of Association of the company. 8. Site plan where connection is required in case of industry. 9. In case of change of name/reconnection/extension and reduction of load, a certificate from concerned the Revenue Office, to the effect that no arrears are outstanding against the premises along with proof of owner ship/NOC.
The prospective consumers shall submit completely filled A&A forms along with the required documents in the respective nominated/designated office of Company. 3.1 The Company office shall check the A&A Form submitted by the prospective consumer and if in order shall return “B” copy of the A&A form with counter foil duly filled in as a token of receipt. However, if the Relevant office cannot provide the connection for any valid reason, it shall inform the consumer in writing along with the reasons thereof. 3.2 There shall be a “ONE WINDOW OPERATION” for the prospective consumer in the Company office where the application is submitted up to the installation of a new connection. This process shall be followed in all the offices of Company viz. SubDivisions, Divisions, Circles etc. DESIGN, COST ESTIMATE AND DEMAND NOTICE After the receipt of Application Form along with the required documents the recipient Office shall issue an acknowledgement receipt and a serial number to the applicant for further processing etc. The AMO/ DMO/MO/CEO’s office (depending on where the application is submitted) after verification of the application (A&A Form) shall depute an engineer/ company representative for site visit and preparation of Site Sketch and Cost Estimate. The applicant shall also be informed of the date and time on which the engineer/ company representative shall visit the site. Based on the field report, cost estimates and determination of category of the consumers etc., a Demand Notice shall be issued under registered AD or through courier by concerned office to the applicant for the deposit of charges etc. The demand notice will include the date of application, the serial No of the demand notice and the date of issue. The demand notice shall also include the name of the applicant and the date till which the demand notice is valid for payment. The demand notice for capital contribution and
security amounts will be issued simultaneously but separately. Both the demand notices will have the name of the Bank Branch where payment of the demand notices should be made. Branches of designated banks shall be authorized to receive the Demand Notice charges etc. and issuance of acknowledgement receipts etc. A new priority number to each application after the demand notices have been paid will be allocated and displayed on the mother board. SUBMISSION OF WIRING TEST REPORT. The prospective consumer except domestic & agriculture shall attach Wiring Contractor’s Test Report,(Annex – ) with the paid Demand Notices and submit the same to the concerned office. The Wiring Contractor’s Test Report, can be obtained free of charge from the concerned office. These wiring test reports will have to be duly filled by the approved wiring contractor and approved and stamped by an Electric Inspector after physical verification of the site. APPROVAL OF CONSUMER’S INSTALLATION Before any electrical wiring or energy consuming apparatus is connected to the Company’s distribution system, the same shall be subject to inspection and testing by the concerned office and no connection shall be made to the company system without the prior Inspection/Verification of the test report. The Wiring Contractor’s test report shall be physically verified by the designated Officer/ Official of the concerned office concerned Company by visiting the site. CATEGORIES/OFFICE FOR PROCESSING & SANCTIONING OF CONNECTIONS 7.1 For processing/Sanctioning applications for new connections, consumers shall be divided into following five categories. CATEGORY-1 (AMO) Sub-Division
a. Tariff A-1 and A-2 for the general consumers at 220/ 400 Volts supply. AMO b. General connections for load up to 15 KW. AMO CATEGORY-2 (DMO) Division a. Tariff B-1 for industrial supply up to 20 KW. b. Other supplies and general connections above 15 KW and up to 40 KW at 400 Volts. CATEGORY-3 (MO) Circle a. Tariff B-I for industrial supply at 400 volts for load above 20 KW to 40KW b. Tariff B-2 for industrial supply at 400 volts for load above 40 KW but not exceeding 500 KW. b. Tariff C-1 for Bulk supply at 400 volts. c. Other supplies and general connections above 70 KW but not exceeding 500 KW. CATEGORY – 4 (CEO) MEPCO H/Q a. Tariff B-3 at 11 KV or 33 KV for load above 500 kW but not exceeding 5000 KW. b. Tariff C-2 for Bulk Supply at 11 KV or 33 KV. c. Other supplies and general connections at 11 KV or 33 KV for load above 500KW but not exceeding 5000 KW. CATEGORY – 5 (Authority) MEPCO a. Tariff B-4 for Industrial Supply at 66 KV or 132 KV for all loads. Auth. b. Tariff C-3 for Bulk Supply at 66 KV or 132 KV for all loads. Auth. c. Other supplies and general connections at 66 KV or 132 KV for all loads. Auth. d. Tariff B-5 for KESC franchise area for 220 kV and above, applicable for all loads Auth. Time Schedule for giving new connections under Category 1 A-I and A-2 as prescribed in (Performance Standards) distribution
SERVICE CONNECTION PRIMARY SERVICE CONNECTION An overhead primary service connection is that portion of the overhead supply conductors, with supports if required, between the MEPCO's primary distribution system (11000 volts and or above) and a distribution Sub Station or a Consumer Sub Station. The primary connection will be furnished to a consumer as per his sanctioned load following the Design and construction standards as mentioned in Distribution Code. SECONDARY SERVICE CONNECTIONS An overhead secondary service connection is that portion of the overhead supply conductors, with supports if required, between either the MEPCO's secondary distribution system (400 volts and below) or the distribution Sub Station and the Consumer's metering equipment.
CLEARANCES In order that the work to be done by the company and by the consumer is properly coordinated and that proper clearances are maintained, the consumer shall obtain information from the concern officer as to the designated pole and the height on such pole where the service drop will be attached. Attachments and supports for service connections of 400 volts or less shall be so installed that, after provisions for normal sag, the required minimum clearances of service connections are maintained: In case a building is too low to provide the minimum clearances, a riser or a roof bracket shall be installed in accordance with the specifications. If the pole from which service is to be taken is so close to a building, that it is impracticable to install a service drop in the usual manner, the consumer shall install the service head adjacent to the pole at a point designated by the AMO and concerned officer shall make the connection. In this case no service attachment will be required.
When a one-storey building is located on a street property line, and when the service drop from the pole to the building, if carried to the street side of the building, would not provide sufficient clearance, the consumer should consult the concern AMO regarding the proper location for the service attachment. The service head and attachment shall be so located that (1) the unenclosed wires will adequately clear gutters, walls, balconies and other building attachments; (2) the wires shall be out of reach from windows, balconies, porches, or any other part of a building ordinarily accessible to the occupants or the public. and (3) in cold climates the possibility of ice formation on the unenclosed wires is to be minimized. CONNECTION OF SERVICE The AMO shall in all cases make the final connection of the consumer's wiring facilities to the overhead service drop;( The maximum length of such a service drop shall be such that the voltage drop at the tail end of the service drop or the interconnection point shall be within the specified limits) except that, if the consumer provides a recessed head, the AMO shall furnish and attach lugs to the service drop conductors and the consumer shall attach the lugs to the bus inside the building.
CHARGES FOR SERVICE CONNECTION The methods of charging for the supply given to the consumer shall be those prescribed by the Company from time to time. Consumers shall only pay such amounts for which demand notices are issued to them, 5.1 Detail charges for domestic connections. a) Rate Schedule for general ( Single Phase / 3 Phase ) service connections 5.2 Single Phase Connection Length of Line
i) Upto and including 40 meter. Rs: 3000/ii) Above 40 meter & upto 100 meter. Rs: 3000/- + Rs: 140/meter above 40 meter. iii) Above 100 meter & upto 160 meter Rs: 11400/- + Rs: 220/ meter above 100 meter up to 160 meter. 5.3 3/Phase Connection Length of Line i) Upto and including 40 meter. Rs: 8000/ii) Above 40 meter & upto 100 meter. Rs: 8000/- + Rs: 140/meter above 40 meter. iii) Above 100 meter & upto 160 meter Rs: 16400/- + Rs: 220/ meter above 100 meter up to 160 meter. iv) Above 160 meter & upto 280 meter Rs: 29600/- + 250/meter above 160 meter upto 280 meter. TEMPORARY CONNECTION A temporary electric power supply connection shall be provided by the Company subject to the availability of load and the prevailing rules, when a consumer demands electric supply for a specific time period not exceeding 3 months , which may be further extendable on three-months basis by the load sanctioning authority subject to clearance of outstanding dues. The consumer shall demand temporary connection for the following purposes: • Illumination and lighting for weddings, festival, functions, exhibitions or national and religious ceremonies etc. • Construction of buildings • Testing of industrial equipments • Any other emergent requirement 6.1 Procedure For Application 6.1.1 The consumer shall apply for temporary General connection to the competent and load sanctioning Authority i.e. upto 15KW to AMO and above 15 KW to 40KW to DMO
and like wise industrial upto 40KW to to DMO and upto 500 KW to MO and above CEO. 6.1.2 The consumer shall attach all the required documents with the application form as mentioned in Clause 2.2, 2.3. 6.1.3 Company shall serve the consumer under One-Window Operation. 6.1.4 The company shall grant approval subject to the availability of load and the conditions given in the Distribution Code. 6.1.5 The consumer shall be served with Demand Notice for cost for capital involved and security* which will be deposited with the designated bank. *The amount against the security shall include: • The amount as per applied tariff and load • The amount equal to the cost of expected consumption of electricity during the approved temporary connection period. 6.1.6 The Company, after issuance of SCO, shall provide the electric power connection immediately as per priority maintained for temporary connections.
CONDITIONS OF SUPPLY AND DISCONNECTION 7.1 The Company shall provide temporary electric connection to the consumer on his demand for three (3) months duration and disconnect the same after the expiry of this period. 7.2 The consumer shall apply for extension in the sanctioned period at least one week before the expiry. The consumer shall pay in advance as security an amount equal to the expected consumption of the period applied for extension. 7.3 The Company shall grant approval for further maximum three (3) months time, if deems fit.
7.4 The consumer shall not use step-up or boost transformers without prior approval of the Company. 7.5 The Company reserves the right to discontinue service without notice whenever in its opinion such service is no longer temporary in character, if it is used for unauthorized purposes, if it is used without the protection of approved current limiting devices or if it is no longer needed. 7.6 The Company shall not energize any panel, nor set any permanent meters in any meter group until the consumer has got removed all temporary power feed back, if any, from the building(s) to be energized. ENERGY METER INSTALLATION 1 METER LOCATIONS The Company in accordance with the prevailing conditions of the consumer’s premises shall determine the location for installation of meters at the inter connection point. However, the following provisions must be met. • The installed meters shall be accessible to the Company’s personnel for repairs, meter reading and maintenance purposes. • The meters shall be installed at a height between 1.25 to 2 meters from the ground level or at a level from where the meter reading is possible without using climbing devices. • The meters shall be located in a manner that any physical change in the premises must not effect the meter installation. • For multi-occupancy buildings, the metering equipment of all the consumers residing in that building shall be installed at one location. Such meters can either be installed in a room located in the premises or in a secure cabinet. The Company staff shall look after the room or the cabinet and all the obligations related to such installations shall be of the DISCO. • The meters for the industrial or bulk power consumers may be installed out side or inside the consumers premises, at a location identified by the consumer which shall be easily accessible for the DISCO staff for repair and meter reading. For such installations
all the obligations related to security of meter shall be of the consumers.
SECURITY DEPOSITS AND FEES 1 SECURITY DEPOSIT 1.1 For the purpose of calculating the security deposit, the fraction of a kilowatt (for loads above one kilowatt) which is equal to, or more than half kilowatt, shall be taken as one kilowatt, and the fraction which is less than half a kilowatt shall be ignored. 1.2 The security amount deposited by the consumer at the time of getting connection shall be refunded when he applies at the time of permanent disconnection after getting approval for the refund from the load sanctioning authority. The security deposit amount can also be adjusted in the final bill, if applied by the consumer.
Information Technology in WAPDA
The Information System Department of WAPDA better known as WAPDA Computer Centre (WCC) is the hub of IT activity in WAPDA. Ever since the Computer Centre was established in 1968, WCC has supported the implementation of computer technology throughout the organization and the Country. Using broad categories of mainframe, minis and micro computers, running under an array of operating environments WCC has also the distinction of producing skilled workforce for the IT industry. The Authority is now fully harnessing the advantages of information technology (IT) and in almost all studies from detailed monitoring of WAPDA's defaulters to Analysis of
Electricity tariffs, computer centre has become focal point for generating information imperative for management policy formulation. WCC has been instrumental in implementing the WAPDA/GOP instructions. The incentive packages were promptly and uniformly implemented giving timely relief to the agriculturist and industrial consumers The spontaneous implementation of these incentive packages also enhanced electricity consumption and allowed WAPDA to sell its surplus power, at the same time, bringing the country closer to a green revolution. Equipped with VAX 4000 Computers from Digital Equipment Corporation (now Compaq USA), IBM Servers, WAPDA's Information System Department field formations have been given under the administrative control of respective DISCOs. These formations remained operational to provide computerized electricity bills to more than 13.25 million electricity consumers, every month. This largest computer application in Pakistan has ensured uniform implementation of electricity tariff across the country. The system has helped in reduction of consumers complaints and assisted in streamlining revenue realization process. To receive payments against federal & provincial government departments electricity dues, directly from Federal Adjuster, a computerized system has been successfully Operationalized. At WCC headquarters in WAPDA House Lahore, two Alpha 2100 computers equipped with renowned Alpha processors have been installed. These computer are being optimally utilized to assist in timely analysis, generating vital information for the Authority and to cater for the processing needs of LESCO.
WAPDA Computer Centre has completed work on a comprehensive year 2000 software conversion plan and all in-house developed commercial software was made year 2000 compliant. All the other software including Employees provident fund, Assets accounting etc. has also been converted and new revised software packages are running smoothly. In all these packages field expansion has been done and dates used have been expanded to include century. The goal of achieving year 2000 compliance for the in-house developed software was accomplished by WCC officers without any external assistance and at the same time no extra budget was sought for this purpose. So far over 32,000 WAPDA officers and officials of various WAPDA formations have been put on Y2K compliant computerized payroll system. The application software has been provided to all DISCOs to ensure its complete implementation. Entire operations of 177,000 WAPDA Employees provident Fund (EPF) members including their monthly posting, annual balance sheet and upto end of service EPF details have been fully computerized. Store-wise issue, receipt and balance of all 610 catalogued items have been put on computers. In the wake of complaints, a EPF Number based system has been put in place to eliminate illegal availing of free units at more than one location by any employee. This system has totally stopped wrong practice and the consumption booked against WAPDA Employees has dropped by 20 %.A computer based system to monitoring the implementation status of Authority's decisions has also been operationalized to assist Secretary WAPDA. In addition, processing of special reports for Authority and various WAPDA formations is carried out by the computer centers. The division-wise computerized receivable reporting and monitoring system providing twenty different arrears analysis reports have been expanded to provide tariff wise information. These reports have been further extended to support monitoring at the sub division level. Performance data monitoring report reflecting various types of billing and consumers statistics has also been refined. To assist in procurement of quality hardware and software
products, WCC is rendering valuable expert guidance to all WAPDA formations seeking help. To consolidate the information from geographically distributed databases, the data communication facility available via WAPDA's Administrative Traffic Network in being used. The free facility is being used to transmit program and summarized data. The filed formations are also being encouraged to use electronic mail facility available through Internet. Using backbone Fiber Optics and CISCO switches, in WAPDA House all floors of WAPDA House Lahore have been inter-linked enabling systematic sharing of hardware and information. An internal mail server and intranet website is developed for Authority information. Intranet web application contains the modules like Inventory for NTDC and Distribution stores, MIS reports, News, Notices, Projects, Books and Qurane-Pak. To promote technical knowledge among the masses of this county, WAPDA Computer Centre also established two most modern computer training Institutes at Mingora (Swat) and Quetta. These institutes have now been shifted under the administrative control of PESCO and QESCO respectively. The technical courses are being constantly monitored and whenever required, changes are being made to keep them align with latest technology.
Corporatization Policy Objectives In 1992, the Strategic Plan for restructuring the Pakistan Power Sector (PPS) was approved by the GOP/CCI. As a part of the restructuring process, WAPDA's functions under Water Wing and Power Wing were to be segregated in the following manner:
Unified Power wing of WAPDA comprising of Generation, Transmission and Distribution to be restructured into fourteen (14) public limited companies under the corporate law.
Restructure power sector assets to form autonomous commercial entities through the adoption of prudent business practices, enhanced efficiency levels, cost reduction and profit orientation
Promote competition to eventually offer affordable electricity to customers. Through corporatization / commercialization process, promote commercial viability and enhance business value of the assets block of each corporate entity. Enhance privatization initiatives
Accomplishments Major accomplishments to-date are as follows:
Operationalized Pakistan Electric Power Company (PEPCO) as a Private limited management company owned by Government of Pakistan (GOP) to steer, manage and oversee the corporatization/commercialization reforms program.
Formed fourteen (14) Corporate Entities as following:
• • • •
Four (4) Thermal Power Generation Companies (GENCOs) One (1) National Transmission & Power Dispatch Company (NTDC) Nine (9) Distribution Companies (DISCOs) Constituted Board of Directors of the corporate entities with the induction of Directors from the private sector and PEPCO to utilize their experience for formulation of effective corporate policies.
Executed Legal agreements such as Business Transfer Agreements (BTA), Operation and Development Agreement (ODA), Electricity Supply Agreements (ESA), Bulk Supply Agreements (BSA) and Fuel Supply Agreements (FSA) between WAPDA and corporate entities for autonomous commercial operation.
Transfer of WAPDA staff to the respective corporate entities (Manpower Transition Program Phase-I completed). Phase II is scheduled for completion by June, 2000.
Obtained Federal Tax Exemptions for the corporate entities for Capital Value Tax, Income tax and Wealth Tax. Obtained consent of most of the creditors Prepared, reviewed, approved and adopted opening Balance Sheets of the corporate entities as of 30-06-1998. Privatization schedule for Faisalabad Electric Supply Company (FESCO) finalized & sent to the Privatization Commission of Pakistan Investment Plans for Distribution Power System Rehabilitation prepared and finalized by the Distribution companies Financial Restructuring of WAPDA approved by GOP Filed applications by all Power Distribution Companies (DISCOs) for obtaining License from National Electric Power Regulatory Authority (NEPRA). Public hearing by NEPRA for processing of applications of Lahore Electric Power Supply Company (LESCO) and Gujranwala Electric Power Company (GEPCO) completed
Submitted proposal to GOP for Price consideration to be paid or settled by GOP with WAPDA so that share of the corporate entities owned by WAPDA can be transferred in the name of GOP
To accelerate the corporatization process, following activities will be undertaken:
Rationalization of transfer prices of power from GENCOs to NTDC and NTDC to DISCOs and seek NEPRA approval. Initiate study to assess the merits of corporatization and privatization of Hydel Generation facilities Identification & transfer of residual assets and employees to the corporate entities
PROJECTS ANNOUNCED BY THE PRESIDENT OF PAKISTAN
• • • •
Diamer Basha Dam Kurram Tangi Dam Project Munda Dam Project Akhori Dam Project
FEASIBILITY STUDY IN HAND (HYDROPOWER PROJECT)
• • • • • • • • • • • • • •
Golen Gol Dasu Bunji Keyal Khwar Lawi Palas Valley (Chor Nullah) Spat Gah Basho Phandar Jabban Thakot Patan Tarbela LBOD STAGE-1 BADIN AREA DRAINAGE SYSTEM
UNDER CONSTRUCTION DAMS
Gomal Zam Dam Project Mirani Dam Project
• • •
Mangla Dam Raising Project Sabakzai Dam Project Satpara Dam Project
UNDER CONSTRUCTION CANALS
• • •
Rainee Canal Project Kachhi Canal Project Greater Thal Canal Project
UNDER CONSTRUCTION DRAINAGE PROJECTS
UNDER CONSTRUCTION HYDROPOWER PROJECTS
• • • • •
Allai Khwar Hydropower Project Khan Khwar Hydropower Project Duber Khwar Hydropower Project Jinnah Hydropower Project Neelum Jhelum Hydropower Project
General Manager (Training) office is functioning at WAPDA House, Lahore and controls various training centers detailed below: a. WAPDA Staff College, Islamabad. b. WAPDA Engineering Academy (Water & Power), Faisalabad c. Thermal Generation Training Center, Guddu d. Hydel Training Center, Mangla e. Technical Services Group, Lahore f. 8 Regional Training Centers (RTCs), one at each DISCO Address: 734 WAPDA House, Lahore
Phone: (042) 9202003
Fax: (042) 9202608
PEPCO Committed to wipe out load shedding
With the grace of Almighty Allah, within a span of few months, additional power of almost 3500 MW will be added in the National Power System. And Insh’Allah; this menace of Load shedding shall be uprooted from the country for ever. The detail and status of all these projects is: Project GENCO Additional Attock Power Malakand-III Type PEPCO IPP IPP Capacity 300 165 81 Status Completed Completed Completed
Atlas Sherazi Orient Power Sumandri Road Nishat Power Fauji Mari Muridke Power Sahiwal Power Guddu Soho Wala Sialkot Satiana Road Naudoro Karkay Gulf Engro Genco Addional
IPP IPP Rental IPP IPP IPP IPP Rental Rental Rental Rental Rental Rental Rental PEPCO
225 225 150 200 202 225 225 110 150 200 51 249 81 227 300
July July August September October October October October November November November November December December December
Hydropower Projects under Study S. Project River Location Installed Estimated Status
No. Keyal Keyal
Capacit Construction y (MW) Cost (US$) Feasibility Study completed. Patan 122 160 million Detailed Design and Tender Documents initiated. Feasibility Study, Detailed 1100 1.7 billion Design and tender Documents in progress. Feasibility Study in progress. Feasibility Study in progress. Feasibility Study in progress. Feasibility Study, Detailed
2 Kohala Jhelum Kohala
3 Dasu Lower 4 Spat Gah Lower 5 Palas Valley 6 Bunji
Indus Spat Gah Chor Nullah
Design and Tender Documents in progress. Appointment of Consultants for Detailed Design and Tender Documents in process. Appointment of Consultants for Detailed Design and Tender Documents in process. Feasibility Study completed.
7 Phandar Ghizar
PC-II for Detailed Design and Tender Documents initiated.
PC-II for Feasibility Study, 10 Thakot Indus Thakot 2800 5 billion Detailed Design and Tender Documents to be initiated in 2008. PC-II for Feasibility Study, 11 Patan Indus Patan 2800 5 billion Detailed Design and Tender Documents to be initiated in 2008. 12 Golen Gol Golen GolMastuj ChitralMastuj Study for Detailed Design 106 130 million and Tender Documents in progress. PC-II for Detailed Design 13 Harpo HarpoLungma and Tender Documents Skardu 33 40 million prepared & ready for submission to Ministry of Water & Power. 14 Yulbo Indus Skardu 3000 20770 6 billion 32.15 billion Desk study & filed reconnaissance initiated.
Power Policy 1995
General The Government of Pakistan in March 1994 announced the Policy Framework and Package of Incentives for private sector power development in the country. It received a tremendous response albeit for all Thermal Plants. GOP now intends to encourage proposals for power generation based on indigenous resources namely its hydel resources. Hydel power being cheaper, will provide tariff relief to the consumers, utilize indigenous resources, involve Pakistani entrepreneurs and provide benefits of economic growth to the relatively backward parts of Pakistan.
The need for a separate Hydel Power Policy
In Pakistan nearly all hydro potential results from discharges into the Indus River basin. Discharges result primarily from precipitation and snow-melt in the northern mountainous ranges of the country. Discharges take place in small rivulets coming further down to the bigger tributaries of River Indus and then to Indus River itself. The development of hydropower projects however, is characterized by remote locations and seasonal variations. Pakistan's climatic factors including rainfall and snowmelt, make it relatively easy to develop hydel generation during the months of July to December while the period January to June is extremely dry in terms of stream flow. In order, therefore, to arrest the risk of over development in summer months that would create an unbridgeable gap in winter months, the total requirement of hydel plants in private sector may be limited to 2,000 MW upto the end of the 9th Five Year Plan. However, the limit of 2,000 MW will be reviewed at a later stage and can be enhanced to suit the national priorities and power demand growth. Realizing that these peculiarities of hydropower development necessitate special consideration the Government has devised an attractive policy package to evoke response of private sector similar to that of thermal power. The salient features of the policy framework and package of incentives devised for development of hydropower through private sector.
Applying for New Connection
To apply for new connection the user needs to send the application to the SDO which then process it further.
Processing of User Application
The sent application
is then sent by the SDO to either ex. Engg. Or to the Ast. Manager
C.S.depending on the requested connection. Who then direct it to the lineman to get a feasibility report which is sent to the dist.
Making Feasibility Report
Paying the Demand Notice
MEPCO Billing System
Generating & Distributing Bills
Paying Bills and Receiving Revenues
DFD of Billing System
Frequently asked questions about commercial activities of MEPCO are given below. prospective consumer can get a new connection a. The prospective consumer can get free of cost an application form from the SubDivision situated in his area. b. The application form duly filled in has to be submitted in the Sub-Division, where the concerned clerk will issue receipt as an acknowledgement having received the application form. c. The new connection application will be processed in the Sub-Division and connection would be installed in 35 to 45 days. In case any connection is not feasible due to any technical or any other reason, the prospective consumer would be informed accordingly with reasons for rejection of application. method of recording reading The meter reading is recorded by the meter reader by visiting the premises from door to door. Whatever reading he records he enters the same on Meter Reading Record and simultaneously on the Meter Reading Card held by the consumer. It will make the consumer aware of the units he has consumed. wrong bill be corrected
In case any bill contains any error the consumer should report to the customer services center of concerned Sub-Division/Division/Circle or Customer services center MEPCO H/Q. grace days are given for deposit of electricity bills and where 15-days period is allowed for depositing the electricity bills in all scheduled banks and post offices.
In case a connection is disconnected, how can it be reconnected For whatever reason a connection has been disconnected it can be reconnected by applying for the same on the prescribed form available with the concerned Revenue Office free of cost, and after complying with the specified instructions, the connection is resorted. can the connection be converted into other person's name The change in name of the connection can be arranged by applying for the same to the concerned Sub-Division, on the prescribed application form to be submitted duly filled in along with the required document to substantiate justification for change of name. After the applicant has fulfilled all the pre-requisites for change of name, the connection is changed into the desired new name.
consumer get his load increased/decreased according to his requirement The consumer will have to apply to the SDO/other competent authority who will arrange the verification of the load and test report and will arrange the reduction/extension of the load. consumer arrange the disconnection of his supply and refund of security The consumer who does not want to continue his electricity connection will apply for permanent disconnection to the SDO. The connection would be permanently disconnected by the SDO after obtaining clearance from Revenue Office and observing departmental formalities.
detection bill A 'Detection Bill' is served for: 1. illegal abstraction of electricity or consumption of energy; 2. direct hooking and 3. on account of slowness etc. Detection bill for dishonest abstraction of electricity is assessed in accordance with the provisions of section 26-A of the Electricity Act, 1910. So whoever is found to committ an offence to be prosecuted under section 39 and 39-A of the Electricity Act 1910, which requires an FIR to be lodged with Police.
correct low voltage problem in the area Please contact the AMO/DMO/MO of your area. The will address the problem at their level and, if necessary, will refer to MEPCO head quarter for an augmentation work dangerous poles or wires hindering the doorway or the street can be removed As the poles/wires were installed before the construction of the house or street, give the details in writing to the Executive Engineer Operation of your area, who will prepare an estimate of the probable cost of removing the pole or wires. This cost has to be paid by you for relocation of the pole or wires.
Financial Overview FINANCIAL OVERVIEW OF MEPCO FINANCIAL RESULTS DURING 2007-2008 Revenue (Rs. in Million) Sale of Electricity 45,051.011 Rental & Service Income 208.347 Amortization of Deferred Credit 872.872 Other Income 1,211.774 Total Revenue 47,344.004 EXPENSES Cost of Electricity Operating Expenses (incl depreciation) Financial Charges Tax Total Expenses Loss for the year
52,163.935 5,714.761 1,378.275 (57.627) 59,199.344 (11855.340)
FINANCIAL POSITION AS ON 30.06.2008 ASSETS (Rs. in Million) Tangible Fixed Assets 35,049.703 Long Term Advances / deposits 19.761 Current Assts 15,249.250 Total Assets 50,318.714 Equities & Liabilities Share Capital & Reserves Long Term liabilities Current Liabilities Total Expenses
5,196.755 13,881.113 31,240.846 50,318.714
s Strength and weakness are basically occurring in the internal environments of the organization. It provides the information that in which area we are strong and weak and it provides the solution how we can overcome the weakness and utilize the strength in a right direction. The SWOT analysis is a comprehensive and critical overview of the operations, procedures, rules and regulations, services and other related activities, the analysis include the analysis of MEPCO in the light of the specific variables which directly or indirectly affect the operations of the MEPCO . The tool selected for the analysis of organization is SWOT analysis.
It is the moral and professional duty of the directors, managers and executives to overcome the weakness and convert them into strengths, and get maximum benefits and opportunity from the prevailing resources.
• • • • • • • • The MEPCO top management is the combination of both experience and young energetic professionals which are proving to be the real strength of MEPCO. MEPCO website provides every information about MEPCO to the customers and investors. MEPCO has equipped with the latest technology. MEPCO has good relation with different departments. The MEPCO employees are locally so, the turnover rate is low. The MEPCO has efficient internal audit department, which keep check and balance. The MEPCO has experienced of strategic apex and managerial skilled staff. Full support from Federal Government
• • • • • • The administrative cost of the company is very high due to which the profitability of the company decreases. There is still improvement of technology in the MEPCO like in computers. There customer service are not up to mark they have to improve the customer services to satisfy the customers There divisions are not well furnished they have the need to improve them. Telecom and Media revolution Dependency on suppliers of power generation equipment.
• • • • • • • • The MEPCO is situated in the region where the customers are large in quantity and other necessary related product is easily available in the market. There is no competitor in the local market, there is a big opportunity to get more share. Buyers of MEPCO services are easily available in the local market. The extension plan of divisions by the MEPCO is very good to capture the market. The MEPCO has maintained better relationship in the market which helps the MEPCO to increase the customers. The strategies of MEPCO are very strong which help them to get advantage sover the competitors. Research and development in power generation equipment Natural resources to increase water resources and cheaper power
There are rapid changes in technology of power generation and to coup with it ministry will have to be planning for the future plans keeping in mind the changes New power projects have the bargaining power for higher prices keeping in view the high demand and supply gap in power sector.
• • • • • • • • One major threat to the MEPCO is increasing number of customers day by day. Due to fluctuation occur in the supply is permanent threat to the MEPCO. There is always a threat the government may impose some duties on the MEPCO. An other threat to the MEPCO is change in day by day technology. Withdrawal of support from suppliers. Curtailment of budget. Obsolescence of strategic equipment There is not a long list of suppliers in power sector and the suppliers enjoy monopoly to some extent and they can charge higher and delay supplies as there is long waiting lists for equipment supplies
• • •
No proper arrangement for electricity they have dames and generators but they are not work according to the requirement of the MEPCO. Some time MEPCO employee create tens environment in the MEPCO due to there non cooperative behavior. They have provided me knowledge about MEPCO but not according to the requirement of internship due to much work load on the employees.
• • • •
I have observers that there is need of improvement in the MEPCO especially the building of the MEPCO is not according to the requirement of MEPCO. Some time the employee don’t cooperate with customer they must have needed to cooperate with customers to create good relationship with them. I have also observe that ther is no proper dress court of employee in the divisions so, they have need to follow proper dress court I have observed that there is need of safety department or some safety precaution for employees of MEPCO.
The following are some suggestions about the MEPCO shahi road Rahim Yar Khan • • Management should try create more understanding between different department s to increase their productivity. The top management should give the authority and flexibility to every manager to make decisions according to the situation at any time and in the absence of the top manager. • • • • • • A proper training should be given to the employees and he workers to enhance their skills to increase their productivity and utility of the MEPCO. All the duties and responsibilities of he employees and thee workers should be clearly defined. The computer technology should also be used in decision making as well as in storing and feeding the data. There should be decentralization in decision making. The management should recruit right person for right job. The management should here multi skilled workers to get economy of scales.
I got a lot of experience in MEPCO. During my internship I come to know that the different units are working under one umbrella. I have noticed that they are getting the benefits by minimizing different costs which earlier they were paying due to lack of technology of computer. The MEPCO has latest technology for its services and they are serving the local market very well. MEPCO has open door policy for all tackle all problems upfront Merit, justice, fair play be the hallmark Transparency in all fields Accountability of everyone.
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