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INDUSTRIAL RELATIONS By Mr.

Salil Lal Maruti Suzuki

Presentation by

Priyanka Chandel Sameer Mirani

Definition

Act of getting together for a purpose which should lead to a win-win situation for the parties (actors) involved.

ROLE OF DEMOGRAPHICS

Demographics play an important role in Industrial Relations


North Zone : Young, impatient , high on ambition West Zone : Mature workforce

Guiding Factors

3 F Principle
Fair Fast Firm

3 C Principle
Conviction Courage Confidence

Industrial Relations Today


Multiplicity of trade unions Role of Office bearers in Union Govt. Machinery Uneducated/ill informed work force Archaic Labour laws Political Influence Engagement of contract labour 93% of unorganized workforce Demographic issues

Factors for Harmonious IR

Strong relationships leading to high trust level Managing aspirations and emotions. Engagement of the young workforce Responsible grievance redressal mechanism( Parivaar Milan , Samadhaan etc.) Constant direct and indirect communication Nurturing Leadership Training, education and mentoring of youngsters Family Connect Clear and streamlined HR policies and processes

ROLE OF OPINION LEADERS

Opinion Leaders play a vital role by building the relations informally and hence its important to build opinion leaders in the unions/workers.

KEY LEARNINGS
Take care of the symptoms before they become a problem Keep the emotions away Dont get involved in union dynamics but stay connected Build your own network of trust Have good communication channels

EXAMPLES FROM INDUSTRY

Madhya Pradesh Dewas district .


S.T.I. acquired a firm and strike took place Production was stopped The labour force wanted outside representatives Management was firm on not allowing outside representation Management ran the plant themselves without the workers S.P. and District collector intervened by conveying that outsider has no rights / no authority to represent workers.

EXAMPLES FROM INDUSTRY

Electrolux 1999
Total Gherao 700 to 800 people trapped inside premises. Police intervened next day but Gherao continued Clash between workmen and police Management sacked half union but saved an innocent person who was beaten by police without any fault made him the interim president of the union