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Performance Management Process

Performance Management Process

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Published by 7twofour
Overview of the Performance Management process to foster organization growth in your company.
Overview of the Performance Management process to foster organization growth in your company.

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Published by: 7twofour on Sep 07, 2009
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09/07/2009

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Performance Management Process

Listed below are the definitions of the key success factors that can be used in assessing an employee’s effectiveness in relationship to a particular factor. Keep in mind that these definitions are not intended to be all inclusive.
Proficiency in Job • Applies the necessary knowledge and skill to the position’s responsibilities. • Considers the interrelationship between own job and other functions and applies the Company’s policies and procedures. • Results reflect accuracy, neatness, thoroughness and professionalism. • Establishes priorities and accomplishes the necessary steps to achieve objectives. Communicating Information and Ideas • Effectively and clearly exchanges information and ideas, both orally and in writing. • Listens attentively. • Conveys pertinent information regarding decisions or work changes to others in a timely manner. • Facilitates and provides opportunities for feedback. • Responds to phone calls quickly and handles complaints professionally. Decision Making and Taking Action • Assembles and evaluates relevant information and reaches sound conclusions. • Makes appropriate recommendations, develops alternatives, or takes necessary actions within a reasonable time frame. • Implements solutions consistent with the Company’s values, goals, and strategies. • Prevents difficult situations from accelerating and/or reoccurring. Initiative and Resourcefulness • Assumes ownership and completes work with minimal supervision and without prompting. • Takes new and different approaches to familiar situations. • Anticipates and prepares for potential problems or opportunities. • Uses creativity to achieve results. Managing Time • Utilizes time effectively for maximum performance. • Completes projects and tasks well with deadlines. • Achieves desired results by establishing effective work priorities and methods. • Dependable and reliable (consider absence and tardiness history). Building Relationships • Works effectively with others and responds positively to situations that require cooperation, courtesy, and tact. • Provides customer (internal and external) service, which is responsive, courteous, and timely during routine and non-routine customer interactions. • Encourages and assists others through training. • Places the team’s goals and objectives above individual goals and objectives. • Demonstrates support for Company’s products, policies, and philosophies. Organizational and Administrative Effectiveness • Operates efficiently at the lowest cost using good business judgment. • Reduces waste and promotes an awareness of cost-saving measures • Effectively sets objectives, establishes time schedules, delegates responsibility, and responds to priorities to maximize impact and results.

• Monitors performance towards goals and makes adjustments to facilitate goal achievement. • Adapts new knowledge or past experiences to various situations. Safety • Keeps the workplace safe. or unusual situations. • Places the goals of the team before individual goals. • Functions as a mentor for other employees. • Establishes and maintains standards of performance. and development. • Demonstrates knowledge of issues and other parties’ positions. flexibility. and/or challenges. • Sets priorities while retaining flexibility and performs multiple tasks at a given time. career growth.Performance Management Process continued Managing Conflict. • Displays influencing and persuasive ability. . stimulates. • Acts reputably and honestly in relationships with others. • Fosters individual growth. • Motivates. Self-Management and Development • Accepts responsibility for won job. counseling. Selecting and Developing People • Maintains appropriate staffing levels to ensure optimum productivity. and provides constructive feedback through training. • Seeks out new or additional assignments. • Accepts constructive criticism. Leadership • Leads by example in a manner that positively contributes to the company. quickly. and positively influences others toward the attainment of common goals. Negotiating • Resolves conflict effectively while practicing tact. and open-mindedness. and special assignments. • Works persistently despite constraints to accomplish objectives. Adaptability • Willing and able to learn new processes. coaching. assignments. monitors performance. • Defines and delegates responsibilities and establishes goals in a clear and timely manner. • Uses and maintains equipment properly and safely. • Identifies and addresses training needs. Energy and Drive • Responds to requests for extra effort to deal with emergencies and heavy workloads. • Assists in establishing accurate and reasonable goals that support Company objectives. • Observes safety regulations and remains alert to potential hazards when working or driving. guidance. • Anticipates other’s strategies. and appraisal. • Adjusts to changes in work. clean. uncluttered and free of hazards. conditions. • Acts with self-discipline and in a professional manner. Integrity • Promotes trust and respect.

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