You are on page 1of 59

Passenger Solutions and Services Liaison Agent User Guide

Liaison
Agent Guide Table of Contents Topic 1.0 Goal 1.1 Targeted Audience 2.0 What is Liaison? 2.1 Liaison Basics 2.2 Access to Liaison Sessions 3.0 Liaison Features 3.1 Basic Liaison Features 3.1.1 Connection/Disconnection from an emulator session 3.1.2 Switching between GUI and Emulator windows 3.1.3 Working with Split screens 3.1.4 Print Screens 3.1.5 Copy/Paste options 3.1.6 Tracking Commands (view recent commands) 3.1.7 Toolbar and Status Displays 3.1.8 SOE Options 3.2 Advanced Liaison Features 3.2.1 Screen Snapshots 3.2.2 Screen Captures 3.2.3 Recording and Playback 3.2.3.1 Scripts 3.2.3.2 Macros 3.2.4 Hot Keys 3.2.5 Logs 3.2.6 Liaison About 4.0 Emulator Window Options 4.1 Font 4.2 Screen Size 4.3 Key Mapper 4.4 Function Keys 4.5 Scripting Commands 4.6 Printing Options 4.7 Properties Screen 5.0 What is PC/PCM? 5.1 PC/PCM Basics 5.2 Access to PC/PCM 6.0 PC/PCM Features
(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.
01/01/14 Page 1 of 59

Passenger Solutions and Services Liaison Agent User Guide

6.1 Device Options 6.1.1 Selecting Devices 6.1.2 Resets 6.1.3 Queues 6.1.4 Test Prints 6.2 Diagnostics 6.2.1 Message Store 6.2.2 Task light Info 6.3 Configuration Mode 6.4 Messages to CRT 6.5 Pectabs (parametric tables) 6.6 General Troubleshooting Tips Appendices: A Liaison Glossary & Acronym Guide B Checkin GUI C Boarding GUI D WorldTracer GUI E All Toolbar Icons F PC/PCM Printers

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 2 of 59

Passenger Solutions and Services Liaison Agent User Guide

1.0 Goal The goal of this document is to provide a simple, concise overview of Liaison software operation. This information can be used as a training tool or user guide. The Liaison Glossary/Acronym guide is included with this document as an appendix.

1.1 Targeted Audience The Liaison Agent User Guide is targeted towards non-technical Liaison users. Examples are provided for each topic covered from a non-technical perspective. Individual airline trainers and supervisors are encouraged to provide additional functionality examples as needed.

2.0 What is Liaison? LIAISON is a software application created by SITAs Specialized Design and Development team. The Liaison product line is designed to provide terminal emulation access to Unisys and IBM mainframes. It also provides a graphical user interface (GUI) to 3 existing mainframe legacy applications, Check-in, Boarding and Worldtracer. For users with scripting requirements, Liaison provides a scripting tool called Liaison Script Assistant to help simplify the script-writing process. This feature is intended for use by technical support personnel with programming language backgrounds and will not be addressed in depth for this guide. Liaison runs on Windows 95/98, Windows NT & Windows 2000 and is fully certified on the SITA CUTE and ARINC MUSE platforms`. Using Windows NT Terminal Server, Liaison can also run on thin client terminals. Users of Liaison have their choice of three communication types: TCP/IP X.25 X.28 dial-up.

2.1 Liaison Basics After installation of Liaison software on a user workstation, the application can be accessed via desktop icon. The Liaison icon is a graphical representation of a globe (planet).
Liaison Icon

Double-clicking on this icon launches the Commander toolbar. The Commander toolbar serves as a central access point to all Liaison sessions. All configured Liaison sessions appear on the Commander toolbar as icons. Double clicking an icon on the toolbar will open the corresponding session. Separate sessions must be used for different GUI applications. For example, an agent using both Checkin and Boarding applications would need to have a session configured for each.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 3 of 59

Passenger Solutions and Services Liaison Agent User Guide

Liaison Commander Toolbar

Session Icons

2.2 Access to Liaison Sessions Most users of Liaison begin their use of the product after session configuration. In this case, required sessions are already available as icons on the Commander toolbar once Liaison is launched. Launching a Session To launch a session, double-click the session icon on the Commander toolbar. Depending on the configuration of the session, it will open either as an emulator window or a GUI for a specific application. Once the Liaison session window has opened, the session name description can be located in the title bar on the upper left side of the window.

3.0 Liaison Session Features The Liaison emulator window offers various tools and options to the user. These options are accessible from the Liaison pulldown menus (such as File, Edit, etc) and also via toolbar icon. The session status bar (bottom of session window) displays connect status, capture status, emulator type, date/time and row/column information. Varying statuses such as message wait indicators and system wait indicators are also displayed on the session status bar.

Liaison Emulator Window

Title bar Pulldown menus Toolbar icons

Emulator Window

Status Bar

Connection Status Message wait indicator Emulator messages Emulation type PC data PC time Row/Column indicator

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 4 of 59

Passenger Solutions and Services Liaison Agent User Guide

3.1

Liaison Basic Features The following features are considered basic aspects of Liaison usage.

3.1.1 Session Connection/Disconnection and Sign-in. To connect to the SITA network, a user must provide a login username and password for terminal security. Usernames and passwords for agents are requested from SITA by Airline Headquarters. Login information can be provided during session configuration or provided by the user at each session launch. When the user login is provided during session configuration, the session will automatically log the user in at each session launch. If user login information is not provided during configuration, the user will be prompted to enter it (system response: ENTER USER ID/PASSWORD) at each session launch. Note: Liaisons default transmit key is <scroll lock>. (Section 4.3) Once a user has logged into the SITA network, an Agent Sign-in is required to advance further. Agent Sign-ins are assigned by and must be requested from a users Airline Headquarters. A general sign -in consists of the following information: Example: SIXS###/####a/## SI XS ###/ ####a/ ## <sign-in> <airline> (optional depending on airline setup
please verify with agent supervisor)

<agent number> <password> <usergroup> (can be up to 3 digits)

Session Time-Outs Session connects are given a 30 second window of connect time, after which the session will be timed out. Liaison will respond to a time-out event by prompting the user to disconnect or reconnect the session.

Session Time-out Prompt

Toolbar Icons: Connect Session Disconnect Session

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 5 of 59

Passenger Solutions and Services Liaison Agent User Guide

3.1.2 Switching between GUI and Emulator windows When a Liaison session is launched, the working window will open to a default setting either as an emulator window or a GUI window. These settings are determined during configuration and before the first use of the session. From an emulator window default launch, the GUI for the application being used can be accessed by clicking the File pulldown window and selecting Back to GUI (GUI application name can be Checkin, Boarding, WorldTracer, etc).
Emulator Window Accessing GUI

Once a user has accessed a GUI window for an application, Expert Mode must be s elected from the GUI pulldown menu to return to the emulator window. Commands executed in the GUI window will appear as Gabriel commands in the emulator window. For example, if a passenger list is accessed in the GUI window, the same listing will appear in the emulator window if the user returns to expert mode. Please refer to Appendices B, C & D for examples of other application GUIs.

Checkin GUI

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 6 of 59

Passenger Solutions and Services Liaison Agent User Guide

Toolbar Icon: Back to GUI

3.1.3 Working with Split Screens Liaison Split Screens are additional emulator screens used to display different functions and results within the same session. Liaison provides split screen capability for emulator sessions to allow the user the ability to switch between different functions without losing existing data on any individual screen. Liaison features the ability to work in as many as five split screens for a single session. Liaison users can toggle between split screens by pressing <ctrl> + <tab>.

Split Screen Setup The Liaison split screen setup window can be accessed by clicking the View pulldown menu, then clicking Split Screen / Setup.
Split screen menu options

The resulting window gives the user the option to select up to five split screens, each identified by a letter (A, B, C, D) and the original session name in the title bar. For users who will access split screens frequently, there is an option to automatically split screens at session launch.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 7 of 59

Passenger Solutions and Services Liaison Agent User Guide

Split Screen setup window

Clicking OK in this window will launch the split screens.

Maneuvering between split screens Liaison split screens can be arranged on a users desktop in a tile (side by side) or cascade (overlapping) format. These options are accessible from the split screen pulldown menu and can be used once split screens have been launched. The Split option in the split screen menu allows the user to access split screens at any point during an open session. The Shrink option will close split screens, leaving the original session window open. Use of split screens allows the user greater flexibility between transactions without losing convenient screen data. Different types of transactions can be delegated to a specific screen without affecting other split screen windows. For example, an emulator main window may be used to display and refresh a complete passenger list, while: Split Screen A is used to process passengers with special needs Split Screen B is used to process passengers to be unchecked Split Screen C is used to process standby passengers Split Screen D is used to process walkup passengers without reservations.

Toolbar Icons: Split Screen Setup Split Screens Shrink Screens

3.1.4 Print Screens The print screen option for Liaison is used to print the current contents of a users screen without saving the contents to a file. Print screens can be launched by clicking the File pulldown menu and selecting Print or by toolbar icon.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 8 of 59

Passenger Solutions and Services Liaison Agent User Guide

Print screen menu option

Toolbar Icon: Print Screen

3.1.5 Copy/Paste Options Liaison copy/paste options are provided to give users a simple way to move text between screens or into other applications for further use. Copy paste functions can be ac cessed by selecting the Edit pulldown menu or by toolbar icon.
Cut/paste menu options

Copy Feature The Copy feature can be used to copy text from one location on the window or screen and place it at another location. This can be accomplished in Liaison by using the mouse. Text can be copied from the screen by first selecting it with the mouse, then clicking either the Copy icon or selecting the Edit pulldown menu and selecting the Copy option. Paste Feature The paste feature allows for the actual placement of text that has been copied. Pasting of text can be accomplished by placing the cursor at the desired paste location, then clicking the Paste icon or selecting the Edit pulldown menu and selecting the Paste option.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 9 of 59

Passenger Solutions and Services Liaison Agent User Guide

Paste Options Paste Options is a window designed to give Liaison users the ability to choose paste settings. Liaison default paste settings are set to overwrite. This means that pasted text will overwrite any existing text at the paste location. Paste options can also be set to insert, meaning that pasted text will be inserted in front of any existing text at the paste location. The paste options window can be found by selecting the Edit pulldown menu, then selecting Paste Options.
Paste Options Window

Tool bar Icons: Copy Paste

3.1.6 Tracking Commands The Liaison Recent Commands feature was designed to allow user access to a listing of the most recent commands entered into the emulator. The recent commands windo w can be accessed by selecting the View pulldown menu, then selecting Recent Commands

View recent commands menu option

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 10 of 59

Passenger Solutions and Services Liaison Agent User Guide

The recent commands option is different from screen capture in that it does not copy the actual results of the commands listed. Commands listed can be executed by double clicking them with the mouse. Commands can also be executed from the keyboard using arrow keys to move to the desired command and then pressing the enter key.
Recent commands window

There are no toolbar icons for this feature.

3.1.7 Toolbar and Status Displays The icon toolbar and status bar on the Liaison emulator window are defaulted to appear for the users convenience. However, these features can be removed from the emulator window at the us ers discretion. When either feature is enabled, it will appear checked on the pulldown menu. If either feature has been disabled, it will appear as unchecked. Toolbar and status bar settings can be enabled or disabled by selecting or clicking on the item in the pulldown window. Liaison toolbar and status bar settings can be accessed by selecting the View pulldown menu.

Toolbar and Status bar settings enabled

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 11 of 59

Passenger Solutions and Services Liaison Agent User Guide

Toolbar and Status bar disabled

3.1.8 SOE Options In the context of use with Liaison, SOE is an acronym for Start of Entry. Start of Entry is the point at which an emulator screen will accept commands from the user. Commands entered at a location where there is no SOE will not be accepted by the Liaison emulator. Liaison offers different methods for users to place the SOE at the desired location on the emulator screen:

Home Location The home location on the Liaison emulator is the first row, first column of the screen. Commands entered at this point will be accepted by the emulator without an SOE character being present.
SOE Home Location

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 12 of 59

Passenger Solutions and Services Liaison Agent User Guide

Menu option SOE An SOE can be placed at any point on the emulator screen by first placing the cursor in the desired location, then selecting the Hot Keys pulldown menu and selecting SOE char.
SOE menu option

Toolbar Icon option SOE An SOE can be placed at any point on the emulator screen by first placing the cursor in the desired location, then clicking the SOE icon on the Liaison toolbar. Note: the Key Map option for SOE is <Ctrl> + s. (See Section 4.3)

Toolbar Icons: SOE

3.2 Liaison Advanced Features The following features are considered advanced aspects of Liaison usage.

3.2.1 Screen Snapshots A screen snapshot is the process during which an emulator records or snaps a picture of current screen contents. The recorded contents can then be saved to a new text file or appended to an existing text file. Snapshots can be used if a user has specific on-screen data to be saved. Snapshots of screen contents can be taken by clicking the File pulldown menu then selecting Screen Snapshot. The toolbar icon can also be used for the same result.
Screen snapshot menu option

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 13 of 59

Passenger Solutions and Services Liaison Agent User Guide

Once the snapshot has been taken, Liaison prompts the user to name the snapshot file.
Screen snapshot save prompt window

From the save prompt, a user can provide a name for the snapshot as a new file, or select an existing file to append or overwrite the snapshot to. New Snapshots Providing a name for a new snapshot file and clicking Open will save the file to C: \Program Files\SITA\Liaison\Scripts. The save prompt window will remember the last directory accessed. If another directory is chosen, the save prompt window will automatically return to that directory to save the next snapshot. Overwriting or Appending Snapshots To overwrite or append a snapshot to an existing snapshot file, the user must select the snapshot in the save prompt window and click Open. This will launch the File Exists promp t, allowing the user to select an action.
File exists window

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 14 of 59

Passenger Solutions and Services Liaison Agent User Guide

If the user chooses to Overwrite the existing file, the contents of the file will be replaced with the current screen snapshot contents. If the user chooses to Append to the existing file, the current screen snapshot contents will be appended at the end of the existing file contents. Liaison saves all screen snapshots as notepad.exe or .txt files. Toolbar Icons: Snapshot

3.2.2

Screen Captures

A screen capture is the process during which the user records or captures emulator command inputs and results for a specified period of time. The recorded commands and results can then be saved to a text file for future use or appended onto an existing file. Screen capturing is ideal for use in recording and documenting errors, processes or specific settings and parameters. For example, if a user encounters an error in processing, screen capture could be used to document that error for correction efforts. Screen capture can also be used to document processes for example use or as future reference material for other agents. For rarely used processes that require complicated command sequences, screen capture can be used to record the codes and parameters used and the format of process results. Screen capture can be launched by clicking the File pulldown menu and selecting Screen Capture or it can be accessed by toolbar icon.
Screen capture menu item

Note: the Liaison emulator status bar includes a capture on / capture off status indicator.

Once screen capture has been launched, Liaison prompts the user to name the capture file prior to recording.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 15 of 59

Passenger Solutions and Services Liaison Agent User Guide

Screen capture save prompt window

From the prompt window, a user can provide a name for the screen capture as a new file or append the recorded data onto an existing screen capture file. New Screen Captures Providing a name for a new screen capture and clicking Open will save the capture file to C: \Program Files\SITA\Liaison\Scripts and begin recording. The save prompt window will remember the last directory accessed. If another directory is chosen, the save prompt window will automatically return to that directory to save the next screen capture. Overwriting or Appending Screen Capture Files To over write or append a capture file to an existing capture file, the user must select the capture in the save prompt window and click Open. This will launch the File Exists prompt, allowing the user to select an action.
File exists window

If the user chooses to Overwrite the exiting file, the contents of the file will be replaced with current screen capture. If the user chooses to append to the exiting file, the current screen capture will be appended at the end of the existing screen capture. Clicking Overwrite or Append on this screen will begin recording.

Completing Screen Captures

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 16 of 59

Passenger Solutions and Services Liaison Agent User Guide

Once a user has started recording a screen capture, the status bar on / off indicator will display as Capture On. Once all desired commands and results have been accomplished, the user may end recording by clicking the File pulldown menu and selecting Screen Capture again, or clicking the Screen Capture icon. Once recording is complete, the Finished Capturing prompt appears, giving the user an option to view or print the captured data immediately. Clicking Yes will open the capture file, making it available for printing, while clicking No will stop recording the capture and return the user to the emulator window. The capture file can then be accessed at another time.
Finished capturing prompt

Liaison saves all screen captures as notepad.exe or .txt files.

Toolbar Icon: Screen Capture

3.2.3

Recording and Playback

Liaison offers the options of recording and playing back scripts and macros. These options are provided for use in automating simple commands entered by the user. Detailed scripts requiring computer programming experience should be handled by technical personnel and will not be addressed in this section.

3.2.3.1 Recording and Playback of Scripts A script is a collection of functions or commands listed and performed in a specific order to automate and complete a specific process or multiple processes. Scripts are best used for processes that are frequently performed or processes that contain many steps. For example, if an agent would like to access a passenger list and perform a number of generic commands in a single step, recording the commands as a script allows that flexibility. A script recording is the process during which the user records emulator commands inputs. The recorded commands are then saved to a text file. Script recording can be launched by clicking the File pulldown menu and selecting Record Script or by toolbar icon.
Record script menu item

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 17 of 59

Passenger Solutions and Services Liaison Agent User Guide

Please also note the Playback Script command and Edit Existing Script command.

Before recording of a script begins, Liaison prompts the user to provide a name for the script.
Script save prompt window

From the save prompt, a user can provide a name for the script as a new file, or select an existing file to append or overwrite the script to. New Scripts Providing a name for a new script and clicking Open will save the file to C: \Program Files\SITA\Liaison\Scripts. The save prompt window will remember the last directory accessed. If another directory is chosen, the save prompt window will automatically return to that directory to save the next script. Overwriting or Appending Snapshots To overwrite an entire script or append specific commands to an existing script, the user must select the script to be overwritten or amended in the prompt window and click Open. This will launch the File Exists prompt, allowing the user to select an action.
File exists window

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 18 of 59

Passenger Solutions and Services Liaison Agent User Guide

If the user chooses to Overwrite the existing file, the contents of the file will be replaced with the script being currently recorded. If the user chooses to Append to the existing file, the current script contents will be appended at the end of the existing script. If the user then would like to move commands to a different place in the text file script, the cut/copy and paste commands within notepad.exe can be used. Completing a Script Recording Once a user has started recording a script, the status bar on / off indicator will display as Recording ON. When the script is complete, the user may end recording by clicking the File pulldown menu and selecting Stop Recording, or clicking the Record Script icon again. Once recording is halted, the Liaison Terminal window appears, listing the location of the script. Clicking OK will return the user to the emulator window.

Finish script recording prompt (Liaison Terminal)

Liaison saves all script files as .txt text files in notepad.exe.

Script Playback Script playback runs the emulator commands saved in a script file as if they were real-time commands. Liaison users can launch script Playback by clicking the File pulldown menu and selecting Playback Script or by toolbar icon.

Upon launching script playback, Liaison prompts the user to choose the script name.
Script selection prompt window

From this window, the user can select a script and select Open to play it back.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 19 of 59

Passenger Solutions and Services Liaison Agent User Guide

Editing an Existing Script Liaison gives the user the ability to access a script for editing in notepad.exe. Once a script has been opened and edited, it can be played back to verify changes made. Scripts can be accessed for editing by clicking the File pulldown window and selecting Edit Existing Script. When Edit Existing Script is selected, Liaison will prompt the user to select the desired script for editing.
Edit script selection window

Once a script has been selected, clicking Open will launch the script for editing. As Liaison saves script, capture and snapshot files as .txt files, the open script will appear in notepad.exe. Script recording only records commands entered into the emulator for playback. It does not record results of commands entered into the emulator. The following is an example of part of a completed script. Please note that transmit appears in the written script as /X.

Script Example

1) da

<transmit>

2) help: <transmit>

3) <tab> <tab> <transmit>

4) <tab> <tab> <transmit>

Translation: For step #1, the user enters da, and transmits. The script records: send da/X. For step #2, the user enters the command help: and transmits. The script records: send help:/X. For step #3, the user hits the tab key twice and transmits. The script records: send /T/T/X.
(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.
01/01/14 Page 20 of 59

Passenger Solutions and Services Liaison Agent User Guide

For step #4, the user hits the tab key twice and transmits. The script records: send /T/T/X.

Toolbar Icon: Record / Stop Record Script Playback

3.2.3.2 Recording and Playback of Macros A macro is a free-standing window or icon that can be created and edited to allow quick access to a specific function, collection of functions (script) or application. Liaison macros can be used to automate repetitive functions and tasks in a single action. Liaison features a Macro bar, which is a toolbar for macros. Multiple macro icons can be stored on the Macro bar and displayed on the screen for the users quick access.
Liaison Macro Bar

Creating a Macro Bar A macro bar can be created in a few simple steps. New macro creation can be launched by clicking the View pulldown window and selecting Macro bar / Create New Bar.
Create new macro bar menu item

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 21 of 59

Passenger Solutions and Services Liaison Agent User Guide

Selecting Create new bar will create an initial macro bar called New1. Right clicking on New1 will launch a sub-menu offering the user an option to rename the macro bar. Clicking on this menu item will launch a prompt window, allowing the user to assign a specific name.

Rename macro bar menu option

Rename macro bar prompt

Entering a name in this window will return the user to the new macro bar (The name Example Macro Bar For User Guide was chosen for use in this document). Right clicking on the bar will again display the sub-menu.

Selecting the Lock Macro Bar option will disable the New Macro and Rename New Macro options on the sub-menu. Selecting again will re-enable these options.

Creating a New Macro To create a new macro, select the New Macro option from the submenu shown above. This will launch the new macro icon.
New macro icon

Right clicking the new macro icon will launch the Format Macro Item window.

Format Macro Item window

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 22 of 59

Passenger Solutions and Services Liaison Agent User Guide

The Format Macro Item window gives the user the ability to: Rename the macro Display the macro icon and name as preferred Determine what command the macro will perform. In the following example, the parameters are set as follows: Picture: Accept Default Display Text: Example Macro Text Location: Text below the picture. Action: Run a script file (script file name Sample Script from section 3.7.1) Please note the default path - c:\Program Files\SITA\Liaison\Scripts\Sample Script.txt

Macro format example Run a script file.

Macro format example Run a single command

Clicking OK on the Format Macro Item window will complete the macro creation process.
(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.
01/01/14 Page 23 of 59

Passenger Solutions and Services Liaison Agent User Guide

Final macro

To modify this macro, re-launch the Format Macro Item window and make desired changes. The ma cro created above will run the sample script outlined in section 3.7.1 of this document.

Adding an Existing Macro Bar Liaison users can access existing macro bars for easy viewing during a session by selecting the View pulldown menu and selecting Macro Bar / Add Existing Bar. This will launch the Add Existing Macro Bar window. In this window, the user can select the desired macro bar. Clicking OK will close this window and open the desired macro bar on the user desktop.
Add existing macro bar window

Macro Playback Once a macro bar is visible on a users desktop, any macro displayed on the bar can be run by simply selecting it. For example, selecting the macro on the macro bar below would run the action indicated in the Example Macro earlier in this section.

Macro Bar and Example Macro

Selecting the example macro above will execute Sample Script.txt as indicated during the macro creation. The results of running this macro will mirror the results of Sample Script.txt from section 3.7.1. Macro Help
A help document has been provided with Liaison specifically for Macros. The Liaison Macro Help page can be launched by selecting the View pulldown menu and selecting Macro Bars / Help. There are no toolbar icons for this featu re.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 24 of 59

Passenger Solutions and Services Liaison Agent User Guide

3.2.4 Hot Keys Liaison Hot Keys is a pulldown menu designed to provide the user with quick access to commonly used commands and actions.
Hot Keys menu option

Hot Keys consists of the following items: Calculator - This hot key function opens calculator.exe (a Microsoft Windows program) in a separate window.
Calculator window

Clear Screen This hot key function clears all text from the emulator screen. SOE Char This hot key function places an SOE character at a point designated by the user (see 3.12). Ignore This hot key function causes the emulator to ignore commands for the current PNR on display. Page Back This hot key function moves the user to the previously accessed page of data. Page Next This hot key function moves the user to the next page of data, if available.

3.2.5 Logs Liaison/PC/PCM records logs for different processes that occur during its operation. These logs can be accessed through the Liaison directory on the user workstation hard drive. Log-files are very useful in the event of problems, as they can be sent to the Liaison support team to assist them in defining solutions. There are two primary logs used: SYSMSG.LOG

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 25 of 59

Passenger Solutions and Services Liaison Agent User Guide

This log file is located under c:\Program Files\SITA\Liaison\PC/PCM\sysmsg.log. Sysmsg records all system messages and transactions that transpire over a certain length of time, including errors. PC/PCM.LOG This log file is specifically recorded by PC/PCM. It is located under c:\Program Files\SITA\Liaison\PC/PCM\PC/PCM.log. PC/PCM log records all system messages and transactions within PC/PCM that transpire over a certain length of time, including errors and problems with printer configurations. Note: A technician is required to ensure proper creation of log files. 3.2.6 Liaison About Liaison About is a screen designed to give the user a simple listing of Liaison software version numbers and copyright information. Information about additional software required for the operation of Liaison is also included. Liaison About can be accessed by right clicking the Settings icon on the Liaison Commander toolbar, then selecting About from the sub -menu.
Accessing Liaison About

Liaison About window

Liaison Version View Registration Key View System Information

Version Information for supporting software

Copyright Data

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 26 of 59

Passenger Solutions and Services Liaison Agent User Guide

4.0 Emulator Window Options Liaison provides a number of options for emulator personalization and user information. Liaison options can be accessed by selecting the Options pulldown menu, then selecting the desired feature. Each listing opens a separ ate window where users can designate specific settings.
Options menu option

4.1 Options Font window The Liaison Font option gives the user the ability to choose from a number of fonts in regular and bold style. Changes made in this window are automatically applied to the text in the emulator.
Font window

Note: New fonts are not applied to split screen windows until the session has been restarted.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 27 of 59

Passenger Solutions and Services Liaison Agent User Guide

4.2 Options Screen Size window The Liaison Screen Size option gives the user the ability to change the emulator windows size by adjusting the rows and columns. Using the mouse, Liaison emulator windows can be automatically sized by clicking and dragging the bottom right corner of the screen. However, using the screen size window sets a default window size that remains constant for each session launched in Liaison.
Screen size window

Note: The screen size in this window must match the screen size specified for the sessions PID on the host. A technician or supervisor is required to check the CRTD field of the CONLNK if a problem related to this feature occurs. 4.3 Options Key Mapper The Liaison Key Mapper option gives the user the ability to change the mapping assignments for specific keyboard keys. The window is split into three sections: Key Action Key Map Specific settings

Key mapper window

To map a specific key or key combination to a specific action: Select the desired action from the Key Action listing Select the desired key or key combination from the Key map listing Click OK.

Pressing the key or key combination designated in this window will launch the action mapped to that key. For example, the Liaison default for Clear Screen is the key combination <Ctrl> + <X>. The example Key Mapper window (above) shows the clear screen action, changed to map to the <Esc> key. As a result of this change, pressing

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 28 of 59

Passenger Solutions and Services Liaison Agent User Guide

the <Esc> key will clear the emulator screen until the mapping is changed by the user. Key combination options provided by Liaison are <Ctrl>, <Alt> and <Shift>.

Specific Settings The key mapper window also offers a number of specific emulator options that commonly vary between users and airlines. These settings are as follows: Transmit character under cursor - this option allows the user to choose whether or not the character under the cursor will be transmitted as the end of a command or if the character behind the cursor signifies the end of a command. Uppercase text this option allows the user to choose whether or not text entered into the emulator screen will appear as all upper case or all mixed text. CR also does EOL this option allows the user to choose whether or not pressing the carriage return key signifies end of line (text after the point of carriage return on a specific line will be deleted) or not signify end of line (text after the point of carriage return on a specific line will be skipped over). Invert colon key this option allows the user to choose whether or not the colon key symbols will be inverted during a Liaison session. For example, the colon key appears on the keyboard as: : ;
(Top line requires shift key)

Inverting this key will change it to: ; :

(Top line requires shift key)

With the inverted setting, the shift key does not have to be pressed to type a colon, thus saving keystrokes and entry time. Default pressing the Default key will return all setting to the Liaison default.

Toolbar Icons: Configure Keyboard Mapping

4.4 Options - Function Keys The Liaison Function Keys option gives the user the ability to change the mapping assignments for specific keyboard keys. Commands for Shift, Ctrl and Alt are listed on separate tabs in the Function key window. The window is split into two columns: Enable lists the function keys Text to Transmit - text that the chosen function key will transmit.

Function keys window (2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.
01/01/14 Page 29 of 59

Passenger Solutions and Services Liaison Agent User Guide

Different function key commands can be assigned to a single function key using key combinations. For example, F1 can be used to enter the command <help:/X>, while Ctrl + F1, Shift + F1 and Alt + F1 can be used for different commands. In the example above, the F1 key has been enabled and set to run the command <help:/X>. (/X is the symbol for transmit)

4.5 Options - Scripting Commands Note: The '/' has special meaning in this script language. It denotes special features and options as noted below. In particular, notice the 'send' command; if you want to send a '/', you need to specify '//'. Command beep call Purpose Syntax Produce a beep sound on the PC speaker. beep Execute another script, a great way to create call script2.txt subroutines. The script must be in the 'scripts' subdirectory where you installed Liaison Stop executing the script at this point. exit Get characters from emulator screen. extract (StartRow,StartCol,Length) Look for a pattern in the next host response. find PSA (find * finds anything) Iterate the loop for each item on the command line for x in 1 2 3 loops 3 times Branch to a specified label that begins with a colon(:). goto mylabel Conditional control for any expression between if then. if %err%>0 then beep Gets the next record from a file and stores it in a input filename varname variable. The "/R" option resets the file to beginning. input filename /R Go back to the most recent while command. loop Go back to the most recent for command. next x (the for variable is required) Appends data from a variable to a file. The "/R" option output filename varname resets the file to the beginning. output filename /R Moves the cursor to the desired screen position. position row,col Prints data to the printer. print string Send characters to the host. The characters will be sent exactly as typed. Use the following codes to generate additional functions.

exit extract find for goto if input loop next output position print send

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 30 of 59

Passenger Solutions and Services Liaison Agent User Guide

/C clears the screen /X transmits the rest of the command line // treats the slash as a literal character /H cursor home /D end of screen /R cursor return /P cursor up /O cursor down /B backtab /S SOE character /I cursor left /T cursor right set substr wait while : #

/A erase to end of line /F erase to end of screen /Q delete character /L delete line /Y insert line /W insert character /G beginning of line /N end of line /V duplicate line /Z lock keyboard /U unlock keyboard /K backspace set x=1 substr (SourceString,StartPos,Length) wait 1 while %x%<3 : mylabel # Script created 3-NOV-1997

Specify the value of script variable. Returns a portion of a string. Sits idle for a specified number of seconds. Iterate the loop as long as the condition is true. Designates a line as a label, thus allowing goto branching. Designates a line as a comment.

4.6 Options Printing The Liaison Printing options window gives the user the ability to set printer defaults and behavior. All print jobs can be defaulted to a window standard printer connected to the user workstation, or can be routed through PC/PCM and printed on a MSG printer.
Printing options window

The printing options window also gives the user a choice of whether or not to print blank lines at the end of each page.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 31 of 59

Passenger Solutions and Services Liaison Agent User Guide

4.7 Options Properties Screen The Liaison Properties option accesses an informatio n window. This properties window lists properties specific to a particular session. No changes can be made in this window. Note: Automatic Sign-In information, when used, is displayed in this window.

Session properties window

Toolbar Icon: Display Session Properties

5.0 What is PC/PCM? PC/PCM is a software application created by SITAs Specialized Design and Development team to work in cooperation with Liaison software. PC/PCM is designed to provide printer communications for Liaison using a single PID instead of multiple PIDs for different print devices. PC/PCM provides the user with a graphical user interface, displaying device polling, printer status, printer configuration, messages to CRT and various other features. The PC/PCM software comes with the Liaison package and is not used outside of Liaison.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 32 of 59

Passenger Solutions and Services Liaison Agent User Guide

5.1 PC/PCM Basics PC/PCM is automatically installed as part of the Liaison software package. If a specific Liaison session is configured to access PC/PCM, the session will automatically launch PC/PCM upon user signin. Upon session launch, the PC/PCM window is not automatically displayed. Instead, the PC/PCM icon appears at the bottom of the desktop window, indicating to the user that PC/PCM is available for use.
Emulator window with PC/PCM icon visible

PC/PCM Icon

5.2 Access to PC/PCM Users of PC/PCM access the program only during session use. Access to PC/PCM can only be achieved after the user has provided a user login/password and has signed in to the SITA network. Launching PC/PCM window To access the PC/PCM window, the user can: Single or double click the PC/PCM icon at the bottom of the screen. Press <Ctrl> + p. (available only while PC/PCM window is minimized). Press <Alt> + <Tab>. (available only while PC/PCM window is maximized).

Once the PC/PCM window has opened, the name of the session it is associated with appears in the upper left side of the window. Print devices configured for the session are displayed as status bars on the left side of the screen and system messages are displayed directly beneath the device status bars.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 33 of 59

Passenger Solutions and Services Liaison Agent User Guide

6.0 PC/PCM Features The PC/PCM window offers complete print control for all devices used with Liaison sessions as well as CRT message management. As with Liaison, PC/PCM offers various options and tools to the user via pulldown menus. The PC/PCM main window displays all devices being used by specific sessions. These devices are constantly polled to provide the user with a real time status.
PC/PCM main window Pulldown menu Device Type Device Listing Polling Lights PC/PCM Configuration/diagnostics window

System messages

Status Bar

6.1 Device Options PC/PCM provides a number of tools to manage print devices used in cooperation with Liaison. These tools allow the user to track printer queues, messages, test specific settings and monitor print status.

6.1.1 Selecting Devices Once the PC/PCM window has been opened during a session, different devices can be accessed and viewed. Devices can be selected either by clicking on the device bar or by selecting the Device pulldown menu and then selecting Select. A separate window will appear, prompting the user to enter the device number. Device bars are numbered 1 to 6 in the PC/PCM window and 0 to 5 in the System Messages window.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 34 of 59

Passenger Solutions and Services Liaison Agent User Guide

Device pulldown menu in PC/PCM

Select menu option

Once the user has entered the desired device number in the prompt and pressed OK, PC/PCM will display diagnostic information for that device as shown below.
PC/PCM with device diagnostic displayed

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 35 of 59

Passenger Solutions and Services Liaison Agent User Guide

6.1.2 Device Resets Under certain circumstances, a device may need to be reset in order to continue error-free operation. To do this, the device must be selected and reset within PC/PCM. Before resetting a device, the device must first be selected. Once the device has been selected, it can be reset by selecting the Device pulldown menu, then selecting Reset. The diagnostic window will show th e results of the reset.
Device reset menu option

Diagnostic window before device reset

Device reset result display

Diagnostic window after device reset

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 36 of 59

Passenger Solutions and Services Liaison Agent User Guide

6.1.3 Device Queues PC/PCM features three different device queues. PC/PCM queue windows are: Device Queue tracks general print jobs and messages. This queue can be accessed by selecting the Device pulldown menu and selecting Queue. UE Queue tracks unrecoverable errors. This queue can be accessed by selecting the View pulldown menu and selecting Unrecoverable Error Queue. SCN Error Queue tracks errors reading stock control numbers. This queue can be accessed by selecting the View pulldown menu and selecting SCN Error Queue.

In order to view a queue for a specific device, the device must be selected and PC/PCM must be in configuration mode. If a user attempts to view a device queue without first going into configuration mode, PC/PCM will display an error message.
PC/PCM Error Message

Configuration mode may be accessed by selecting the View pulldown menu, then selecting Configuration. (please see section 6.3) Once in configuration mode, device queue information can be viewed. PC/PCM device queue information is displayed in the Device Queue Viewer window. This window allows navigation through multiple messages, reprints of messages and the ability to delete messages.
Device queue viewer window

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 37 of 59

Passenger Solutions and Services Liaison Agent User Guide

6.1.4 Test Prints Test printing in PC/PCM is used to verify that printer connections are working properly. PC/PCM will send test prints to a specific device selected by the user. Test prints include test ATB coupons for ATB printer, test messages for message printers, boarding passes for boarding pass printers, etc. The queue for that device will also show the test print message (pls see device queue window in section 6.1.3).
Test print menu option

6.2 Diagnostics PC/PCM diagnostics menu gives the user basic information about PC/PCM. The diagnostic window also gives basic information about each device being used with a specific Liaison session, such as device readiness and print confirmation. When PC/PCM is used for multiple sessions, the session names are listed under the Diagnostics pulldown menu. The user can access this menu to switch between session PC/PCM windows, or the mouse can be used to click on the desired window. Message Store and Task Light Information options are accessible from this menu.
Message store menu option

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 38 of 59

Passenger Solutions and Services Liaison Agent User Guide

6.2.1 Message Store The Message Store menu option opens a separate window to display the location of the PC/PCM message store. The message store is named SYSMSG.LOG.
Message store window

6.2.2 Task Light Info The Task Light Info menu option opens a separate window to display descriptions of each task light in the PC/PCM window.
Task Light info window

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 39 of 59

Passenger Solutions and Services Liaison Agent User Guide

6.3 Configuration Mode Configuration mode is the state during which all device polling and functionality is suspended in PC/PCM until reactivated by the user. Configuration mode must be accessed before device queues can be viewed. (see section 6.1.3) Upon accessing configuration mode, the user is warned that all polling will cease. Printing requested during configuration mode will not commence until after configuration mode has been deactivated by the user. Configuration mode can be activated and deactivated by selecting the View pulldown menu, then selecting Configuration.

Configuration menu option

Configuration mode warning message

6.4 Messages to CRT Messages to CRT can be tracked in PC/PCM by accessing the device queue viewer. PC/PCM offers a unique benefit here in that the user can resend, print or delete CRT messages or save them for later reference. To view the messages to CRT queue, the user must do the following: Access configuration mode Select the CRT device bar Select the device pulldown menu Select Queue

CRT message displayed in Device queue viewer window

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 40 of 59

Passenger Solutions and Services Liaison Agent User Guide

Print commands sent from this window will not commence until the user deactivates configuration mode. PC/PCM displays a reminder message to the user when a print job is initiated from the device queue viewer.

In the case of Messages to CRT, a print request will re-send the message to the CRT instead of printing a physical hardcopy to a different device.

6.5 Pectabs (Parametric Table) PC/PCM uses Parametric tables to set print configurations for specific print devices, such as ATB and bag tag printers. The parametric table consists of a number of parameters for the printer to use as a guideline when printing tickets, boarding passes and bag tags. Load Test Pectab The ability to load a test pectab for a specific session must be set during that sessions configuration. Settings enabled during session configuration are generally set by technical personnel prior to session use. For information regarding the load test pectab feature, please refer to the Liaison User Guide (location C:\Program Files\SITA\Liaison\ UserGuide6.doc).

6.6 General Troubleshooting

{PSA/PDQ/RS/IR} or similar message received on terminal screen

This is a PC/PCM header message being displayed on the screen instead of being intercepted by PC/PCM. This happens when the PID is configured for PC/PCM on the mainframe, but PC/PCM is not configured on the PC. Insure that the PC/PCM box is checked in the Liaison Configuration Wizard Step 5 of 6, Protocol configuration window.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 41 of 59

Passenger Solutions and Services Liaison Agent User Guide

Check the PC/PCM Configuration Wizard. Select the Message Printer device type, and in step 4 of 5 select the Character Translation tab. Ensure the Form Feed after Message field is not selected. That should work, but if not, try the following: Form feed (unwanted) on message printer The printer may have a form length control, usually in the form of dip switch settings. This can be reduced to the lowest possible value. Refer to the printer manual for further details. Use the Generic / Text Only driver instead of the printer manufactures driver. Depending on the Windows version, it may have a form feed option. If it does, turn form feed off.

General Printer troubleshooting procedures.


LOOK AT THE PC/PCM DIAGNOSTICS WINDOW FOR THE DEVICE. See if this offers any helpful information as to what the problem may be. Are the diagnostic lights all green or a combination of green and red? RESET THE DEVICE (PHYSICAL): Turn the power off and back on. RESET THE DEVICE (PC/PCM): From the PC/PCM control window, click View/Configuration to turn polling off. Click the Device, click If the printer wont Device / Reset. Then click View/Configuration to turn polling back on. print DELETE THE DEVICE QUEUE: From the PC/PCM control window, click View/Configuration to turn polling off. Click the device, and click Device / Queue. Click the Delete All Items button. Click View / Configuration Mode to turn polling back on. Note: before turning polling back on, it may be helpful to reset the device again. EXIT AND RE-ENTER THE SESSION. REBOOT THE PC. Is the printer plugged in? Is the printer cable connected? Check the physical Is the printer cable connection secure on the PC end and the printer end? Is the printer powered on? Is the printer on-line?

For all other technical support issues, please contact Liaisonsupport@sita.int.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 42 of 59

Passenger Solutions and Services Liaison Agent User Guide

THIS PAGE INTENTIONALLY BLANK

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 43 of 59

Passenger Solutions and Services Liaison Agent User Guide

Liaison Agent User Guide

APPENDIX A Liaison Glossary & Acronym Guide

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 44 of 59

Passenger Solutions and Services Liaison Agent User Guide

Liaison Glossary & Acronym Guide


Term - SRT
AAS API Call Asynchronous ATB Device ATHENA ATLDPXS ATLIS ATS BAG BDM Boarding BTP Checkin CLF CLF Code Translations Commander Comms Option Comms Protocol Communication Gateway COMS:ASCU COMS:TELECON CONLINK CRT CRT Message CUTE CUTE Peripheral Mgr. DCP DCS DGJ transaction Dynamic PID ECF File EICON Emulator Expert (native) Mode Firmware Flow Control

Definition
Airline Application Services, a division of SITA. Applications Program Interface. LAPI.OCX is the Liaison application interface. Documentation is in LAPI.HTML. Dialup connection. Automated Ticket and Boarding Pass printer or gate reader. Terminal controller application. Messaging Code SITATEX code for requesting PID configurations. ATLanta Information Services Anomaly Tracking System System accessible via SITA SAT web. Site lists Liaison (including PC/PCM) trouble reports and trouble resolution originating in the production and test environments. Unisys mainframe computer hosting the World Tracer lost baggage system. SITA Account Manager/Business Development Manager. SITA DCS Application used to manage passenger boarding process. Accessible from Liaison application in GUI or Expert Mode. Bag Tag Printer. Used to print baggage tags for checked luggage via PC/PCM. SITA DCS Application used to manage passenger checkin and flight reconciliation process. Accessible from Liaison application in GUI or Expert Mode. A code that is required by PC/PCM to read data from magnetic stripes. The process of translating Pectab element numbers into CLF codes. Liaison Application Toolbar where application GUI, emulator and settings icons are displayed. Communications Option. See Comms Protocol. Communication Protocol. TCP/IP, x.25, and x.28 are the options available for Liaison. Liaison will not work with P1x24. A Server that acts as a central networking connection point for multiple terminals and/or additional servers. Host Transaction that shows P1024C configuration. (P1024C SITA proprietary transport, not compatible with Liaison). Host Transaction that shows X.25 or TCP/IP PID configurations. Communications Device Control File A file on the host containing specific system data for an individual PID number. Cathode Ray Tube - Computer Monitor Message sent to display on an agent CRT. Can be stored in PC/PCM and printed on command. Example: Gabriel ZZ messages. Common Use Terminal Equipment. Developed by SITA. CUTE NT/Plus version compatible with Liaison. Software program that manages peripheral machines (such as printers) attached to a CUTE workstation. Distributed Communications Processor. Multiple DCPs are in Atlanta. Any connection to an Atlanta host will go through a DCP. Departure Control Systems. SDCS is the SITA Departure Control System. A Ticketing transaction that sends stock control numbers to the Ticketing Application. A PID number that is randomly assigned from a pool of numbers during an emulator session launch. PSA and PSB each have a pool of 10,000 dynamic PIDs available for use on a system wide basis. Liaison 3270 configuration file. An independent corporation providing communications cards and software for x.25 connectivity. A program that allows the user to use the PC as a dumb terminal. See also: Terminal Emulation. UTS Emulator screen. See also: Emulator. Software residing on the printer that communicates with t he users printing software (such as PC/PCM). None, DTR/DSR, RTS/CTS or both are the available selections in the PC/PCM configuration wizard.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 45 of 59

Passenger Solutions and Services Liaison Agent User Guide

Form Feed Form Mode Function (PC) keys FQT Gabriel GUI Homologate IATA City code Icon Inline CLR ISNET ISO Country Code Keyboard Mapping LAN LANAS Liaison Configuration Wizard Liaison Script Assistant Local Print LU-LU Session Macro Macro bar

Printer function of feeding the paper to the top of form. Graphical user interface (GUI) mode. A row of keys across the top of a standard keyboard used for specific functions defined by the user. Unisys mainframe computer hosting the Fares application. SITA Reservations system. Accessible via Liaison in Expert Mode Graphical User Interface. Checkin, Boarding, and World Tracer are the 3 currently released GUIs. See also: Form Mode Process of validating a printer for Liaison compatibility and use. City code designated by the International Air Transport Association. Graphic or symbol used to depict an executable object. Example: Liaison uses a picture of a globe as its executable icon. An option in PC/PCM configuration; used to enable SDCS configuration fields for Dynamic PID devices. Information Service Network. A SITA product for connecting to the network via TCP/IP. A shared router in Atlanta serves the customer. Country code designated by the International Organisation for Standardisation. Assigning specific functions to specific keyboard keys or combinations of keyboard keys. Example: <Ctrl> + <X> to clear screen, <Ctrl> + <P> to print. Local Area Network LAN (Local Area Network) Access Services A SITA product for connecting to the network via TCP/IP. A dedicated in Atlanta router serves the customer. Step by step dialogue boxes used to guide users through Liaison session configuration. Each dialogue box prompts the user to provide specific information regarding security, session appearance, application used, etc. A script writing tool included with Liaison software. Prints current contents of screen, launched by menu or icon command. See also: Screen Print A session that is run connected to a 3270 host application. A free-standing window that can be created and edited to allow quick access to a specific function, collection of functions (scripts) or application. Used to automate repetitive functions and tasks. Floating windows of macro icons that are user defined. Each icon is programmed to perform a task of the users choosing. See Also: Macro

Master Dynamic PID Record Per Airline, the Master Dynamic PID Record defines default parameters for use with dynamic PID Access. Message Printer Message Store Module MUSE NIC NUI OCR ODVN OIA Indicator OSI NSAP PAD ID (DNA) Parallel Printer Parametric Table PC/PCM Printer used for basic, text only printing. For Liaison users, this type of device is usually attached to the computer parallel port. An option in PC/PCM that saves system messages and messages between PC/PCM and a printer device to the file SYSMSG.LOG. Sometimes useful for ATL in debugging Liaison problems. Sections of the Liaison Application that allow the user to perform specific functions such as boarding, checking in passengers, or communicating with the host. Multi User System Environment. Developed by ARINC. Liaison can be used on the MUSE platform. Network Interface Card Network User Identifier Required for X.28 access. Obtained from geographic SDU. Optical Character Reader The Cornet 6701 Passport Reader is currently (Feb01) the only OCR programmed for use with Liaison. Office Device Number Identifier A field in CONLNK that defines a Message Printer PID. Operator Information Area Indicator Appears in Liaison 3270 emulation sessions. Open System Interface Network Service Access Point. Entered in Liaison configuration for x.25 connections. Enter 9001031 to reach PSA or 9001181 to reach PSB. 9001031 for PSA, 9001181 for PSB (DNA Destination Network Address) Hard copy text only printer. For Liaison, generally used as a message printer. See Also: Message Printer PECTAB. Required for ATB2 printing. Also can be used in bag tag printing. A printer software program included with Liaison. PC/PCM controls access to various devices, such as CRT, printers, boarding gate readers, and OCRs. Allows multiple devices to share a single PID.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 46 of 59

Passenger Solutions and Services Liaison Agent User Guide

PC/PCM Config Wizard

PC/PCM.LOG PECTAB PID PNI PNL PNR PSA PSB Registration Key Rendezvous RES SAT SCN SCN Error Queue

Step by step dialogue boxes used to guide users through the PC/PCM portion of Liaison session configuration. Each dialogue box prompts the user to provide specific information regarding types of print devices, printer settings, etc. A file created by PC/PCM when the trace logging function is turned on. This file is very useful in debugging printer problems. Located in \program files\sita\liaison\PC/PCM directory. Parametric Table. Required for ATB2 printing. Also can be used in bag tag printing. Position Identifier. Used as a session identifier by a Unisys host (i.e. PSA/PSB/BAG/FQT). Passenger Name Index Passenger Name List Passenger Name Record Unisys 2200 mainframe hosting several Atlanta applications, including Gabriel and SDCS. Used by carriers based in Europe, Middle East, and portions of the Asia region. Unisys 2200 mainframe hosting several Atlanta applications, including Gabriel and SDCS. Used by carriers based in North and South America, Africa, and portions of the Asia region. A coded algorithm used to determine which applications have been requested and contracted for a specific customers Liaison installation. SITA Middleware Architecture. Rendezvous is the TCP/IP communications server system that Liaison clients talk to. Reservations Former department of SITA - Specialized Applications and Technologies Now referred to as Specialized Design and Development (SDD). Stock Control Number Pre-printed/pre-encoded numbering sometimes used on ticket stock for security purposes. Stock Control Number Error Queue DGJ updates intended for the host will end up on this queue when an error in the host update process occurs. View from PC/PCM by clicking View / Unrecoverable Error Queue. Must click View / Configuration first. A process during which an emulator records or captures all command inputs for a period of time determined by the user. Prints current contents of screen, launched by menu File / Print command or the printer icon. See also: Local Print A process during which an emulator records or snaps a picture of current screen contents that ca n then be saved to a file. A collection of functions or commands listed and performed in a specific order to automate and complete a specific process. SITA Departure Control System Specialized Design and Development. A department of SITA specializing in design and development of new products, formerly called SAT (Specialized Applications and Technologies). Communication parameter settings such as Parity, stop bits, etc. Can be found in PC/PCM configuration. Parameters specified in PC/PCM must match settings on the printer. Physical connection to which a printer cable is attached. Located on the back of PC. Printer with a serial interface as opposed to a parallel interface. Example: IER or Dassault Bag Tag or Boarding Pass Printers. An object that is defined in the Liaison configuration wizard, it is configured to access a specific host application via a specific communications protocol. Sessions are accessible by icons from the Liaison Commander toolbar. Access point into the SITA network. Product of SITA used for messaging. Systems Network Architecture Protocol - Used when accessing IBM hosts, such as those based at XS LON. Additional emulator screen used to display additional functions within the same session. Created to allow ability to switch between different functions without losing existing data on a particular screen. A specific or fixed PID number that is pre-assigned to a specific user. Start of Text/End of Text. STX values 02 or 91and ETX values 03 or 93 are common. Sys print - prints the contents of system buffer, using PT command. To print the current PC/PCM CRT mess age, use PTPCM. In PC/PCM, a list of descriptions for processes being monitored by task lights. Transmission Control Protocol / Internet Protocol The communications protocol used for the Internet and for parts of SITAs private network. A program that allows the user to use the pc as a dumb terminal. See also: Terminal Emulation.

Screen Capture Screen Print Screen Snapshot Script SDCS SDD Serial Parameters Serial Port Serial Printer Session SITA XPAD SITATEX SNA Protocol Split Screen Static (specific) PID STX/ETX value System Print Task Light Info TCP/IP Terminal Emulator

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 47 of 59

Passenger Solutions and Services Liaison Agent User Guide

Terminal Login Terminal Security TKT Trace File Trace Logging Tran Code (length) Unisys UTS-20 Emulation WT X.25 X.28 ZZ Address/ZZ Messaging

Username and password information required to pass the ATHENA security check point. Security measures put in place to control user access by ATHENA. Example: username and password constraints. Ticket or Ticketing A log file used to track communications connections. See also PC/PCM.LOG, SYSMSG.LOG. The process of recording network connection messages. See Liaison User Guide section 5.6 for instructions on enabling the Liaison trace logging function. Transaction Code Length length of transaction identifier field (i.e. hardcode) used by printers. Can be from 0 to 5. Required for Liaison PC/PCM configuration for ATB and BTP printers. Vendor of the SITA Atlanta based mainframe computers. Protocol used to access Unisys host computers. WorldTracer SITA application used to track lost baggage. Accessible from Liaison application in GUI or Expert Mode. Direct Access Service Uses a PC with an Eicon card and software to establish a connection with the SITA network. Dial Access Service Uses a PC with modem to establish a connection with the SITA network. Gabriel System instant messaging feature. Configured per airline by the Gabriel representatives with the ZZM: transaction.

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 48 of 59

Passenger Solutions and Services Liaison Agent User Guide

Liaison Agent User Guide

APPENDIX B Checkin Graphical User Interface

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 49 of 59

Passenger Solutions and Services Liaison Agent User Guide

Departure Control Systems - Checkin GUI

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 50 of 59

Passenger Solutions and Services Liaison Agent User Guide

Liaison Agent User Guide

APPENDIX C Boarding Graphical User Interface

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 51 of 59

Passenger Solutions and Services Liaison Agent User Guide

Departure Control Systems - Boarding GUI

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 52 of 59

Passenger Solutions and Services Liaison Agent User Guide

Liaison Agent User Guide

APPENDIX D WorldTracer Graphical User Interface

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 53 of 59

Passenger Solutions and Services Liaison Agent User Guide

Departure Control Systems WorldTracer GUI

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 54 of 59

Passenger Solutions and Services Liaison Agent User Guide

Liaison Agent User Guide

APPENDIX E Liaison Toolbar Icons

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 55 of 59

Passenger Solutions and Services Liaison Agent User Guide

Liaison Toolbar Icons

Icon Description
Connect Session Copy Text Disconnect Session Function Key Mapper New Macro Paste Text Print Record Script Screen Capture Script Playback View Session Properties Shrink Screen Screen Snapshot Start of Entry (SOE) Split Screen Setup Begin Split Screen

Icon Appearance

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 56 of 59

Passenger Solutions and Services Liaison Agent User Guide

Liaison Agent User Guide

APPENDIX F Liaison - PC/PCM Printers & Firmware

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 57 of 59

Passenger Solutions and Services Liaison Agent User Guide

Liaison - PC/PCM Printer Listing


* The following printers have been homologated for use with Liaison-PC/PCM. Please direct any printer questions to Liaison Support@SITA.int.

ATB Devices Dassault BPR 600/TPR 800 Documax A3300 Genicom ATB 1550xp IER 411 IER 457 IER 517 IER 557 Sigma 7200 Dassault A640

Bag Tag Printers Genicom 201 IER 423 IER 508 IER 512

Gate Readers Dassault 320 IER 607 IER 627

Document Printers OKI 180 OKI 320 TI 810 TI 885 TI 895

Liaison - Certified IER Peripheral Firmware


The following tables contain Firmware Versions certified for Liaison Desktop, Muse, and Cute operations.

Device Dassault 640 IER 411 IER 508 IER 508BP IER 517 IER 512C ASIC IER 512C AEA BP IER 512C AEA BT IER 557 STANDARD IER 557 TURBO IER 627A

Last Firmware Version DLD1.GAE1.01 98.044/10 98614 1.01 98614 1.00 92708 1.03 92934 1.01 930771 1.00 929342 2.00 90385 1.02 90479 1.02 91709 1.01

Certified Firmware Version DLD1.GAE1.01 98.944/10 98614 1.01 98614 1.00 92708 1.03 92934 1.01 930771 1.00 929342 2.00 90385 1.02 90479 1.02 91709 1.01

MUSE
IER Peripheral Device IER 512C ASIC IER 512B NS IER 508 IER 557 STANDARD IER 557 TURBO IER 627A Last Firmware Version 92901 3.10 92675 1.00 98602 1.00 90387 3.06 90437 3.06 91703 1.05 Certified Firmware Version 92901 3.05 98602 1.00 98614 1.00 90387 3.03 90437 3.04 91703 1.04

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 58 of 59

Passenger Solutions and Services Liaison Agent User Guide

Liaison - Certified IER Peripheral Firmware - Continued CUTE


IER Peripheral Device IER 512C NS IER 512B NS IER 512C ASIC IER 512B ASIC IER 508 IER 557 STANDARD IER 557 TURBO Last Firmware Version 92708 1.03 92643 1.06 92915 1.01 92903 1.01 98615 1.00 90322 1.02 90479 1.02 Certified Firmware Version 92708 1.03 92643 1.05 92915 1.01 92903 1.01 98615 1,00 90322 1.02 90479 1.02

(2001) SITA All Rights Reserved The information contained herein is the property of SITA. Legal action will be taken against any infringement.

01/01/14 Page 59 of 59