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ITIL Foundation v3

3-day course

1 day Bridge v2 to v3 AVAILABLE

v 3.0

Course Objectives

This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging case study based approach to learning the five core disciplines of the ITIL® best practice,this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL® Version 3 intermediate level training courses.

FOUNDATION

Who will benefit from the course?

IT Management • IT Support Staff • IT Consultants

Business Managers • Business Process Owner • IT Developers

Service Providers • System Integrators.

• IT Developers Service Providers • System Integrators. nx TRAINING C I V E R O

nx TRAINING

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What knowledge and skills will be gained ?

At the end of this course, you will be able to:

Identify the key principles and concepts of IT Service Management.

Identify the benefits of implementing ITIL in an organization.

Identify the Service Managament processes and how they map to the Service Lifecycle.

Identify the basic concepts and definitions related to Service Lifecycle.

Identify the activities and roles involved with the Service Lifecycle.

Identify the relationship of each component of the Service Lifecycle and how they map to other components.

Identify the factors that affect the effectiveness of the Service Lifecycle.

that affect the effectiveness of the Service Lifecycle. 417 Saint-Nicolas, Suite 400, Montréal, Québec H2Y 2P4

417 Saint-Nicolas, Suite 400, Montréal, Québec H2Y 2P4 CANADA • sales@nexio.com • nexio.com