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2) Managing the problem

a) Using the information gathered effectively b) Breaking down a problem into smaller, more manageable, parts (how to eat an Elephant? One bite at a time…) 3) Decision-making 1) Evaluating the problem c) Using techniques such as brainstorming and lateral thinking to consider options d) Analysing these options in greater depth e) Identifying steps that can be taken to achieve the Objective b) deciding on further information to be gathered before taking action a) deciding between the possible options for what action to take

a) Clarifying the nature of a problem b) Formulating questions c) Gathering information systematically d) Collating and organising data e) Condensing and summarising information f) Defining the desired objective

c) deciding on resources (time, funding, staff etc) to be allocated to this problem

Problem solving 101

5) Examine the Results a) Monitoring the outcome of the action taken 4) Resolving the Problem a) Implementing action b) Reviewing the problem and problem-solving process to avoid similar situations in future. At any stage of this process, it may be necessary to return to an earlier stage – for example, if further problems arise or if a solution does not appear to be working as desired.

b) Providing information to other stakeholders; c) delegating tasks d) Reviewing progress

Problem solving 101 mind map by bob panic www.rockstarconsultinggroup.com www.bobpanic.com