Professional Documents
Culture Documents
ON
PERFORMANCE OF SURAKSHA
PHARMA PVT LTD IN CONTRACT
MANUFACTURING
BY
SUMAN MOOD
SUBIMTTED
BY
SUMAN.M
H.T.NO. 39308CM126
DECLARATION
SUMAN.M
9014120309
Narayanaguda
HYD-29.
ANNEXURE – II
CERTIFICATION
Prof.Dr.Y.Ramakrishna &
Prof.Vamshikrishna
CMED B-School
Narayanaguda
HYD-29.
TABLE OF CONTENTS
Acknowledgement i
Abstract ii
CHAPTER 1
CHAPTER 2
CHAPTER 3
CHAPTER 4
CHAPTER 5
5.1 Interpretation
5.3 Conclusions
6. Questionnaires 62
7. Bibliography 64
ACKNOWLEDGEMENT
I state my deep intelligence of thanks to my institution CMED Business School for giving
me the great opportunity to work on this project.
I wish to acknowledge with deep appreciation for the valuable guidance received from
my lecturer Prof. Rama Krishna and Prof. Vamshikrishna who not only encourage me but
also took great pain in completing the project.
I also thanked Mr. Nageswara Rao, M.D of Suraksha Pharma Contract Manufacturing,
for giving the opportunity to undertake this project in the esteemed organization.
I am grateful to my peers for their wholehearted support and suggestions, which helped
me in completion of this project.
M.SUMAN
ABSTRACT
Today Indian pharmaceutical companies are very much improved in their infrastructure
facilities and developed in manufacturing of the drugs. Because India is a great place to
conduct research & development and for contract manufacturing. The availability of
capital and scientific manpower in cheaper cost. This was the main advantage for India in
contract manufacturing.
Suraksha pharmaceutical is one of the good contract manufacturing company. Suraksha
pharma was responsible in launching the new molecules like Citalopram, Olanzapine,
Quetiapine, Mirazapine, and sertrline and presently one of the leading company in
marketing psychiatric medicines.
The company market around 65 products having one of the best product mix to maximize
sales and achieve growth objectives and maximize profits with optimum expenditure year
after year. With this product mix, dosage forms and strengths, technical and marketing
strengths, the products are marketed all over India in ethical and franchisee marketing
style. As such, suraksha pharma is growing at the rate of 20% year on year in both top
line and bottom line areas because of their strong fundamentals.
The main objective of the project is to analyze the various problems in contract
manufacturing of the suraksha pharmaceutical company. And trying to find out the
strengths and weakness of the suraksha pharma in contract manufacturing. It was useful
for the find out the performance of the suraksha in contract manufacturing. The clients of
suraksha were satisfied with the final product or not.
CHAPTER 1
INTRODUCTION
RESEARCH METHODOLOGY
3. Source of data:
What is information present in this report has been written from both primary data
and secondary data.
A. Primary Data:
Most of the information presented in the report is Primary data. I.e. the data collected
from the clients of the company who had manufactured the various products. The
database of the target customers in the twin cities has been proved by the company.
And the collection of the data through sending the mail to the clients and directly go
to the clients and take the data. Some of the clients are given their opinion in
Suraksha Pharma Company.
B. Secondary Data:
The secondary data has been collected from the company and various sources such as
website, articles in magazines.
4. Sample size:
Sample was collected from the Hyderabad & secenderabad city only. The total sample
size is 30 clients. And the collected data from only 25 clients. In these 10 members
have given their opinion through mail and 8 members have given their judgment in
Suraksha company remaining respondents (7) are fill up the questionnaires in their
companies.
Total data was collected by using questionnaires, the total questions are 19. These all
questions are close-ended questions. In these 4 questions are used to know their
demographic information. The collecting data has been analyzed to isolate important
information. Standard deviation, variance, mean, percentage have been used to
findings the various things in the company.
C. Send the questionnaires through mail to the target people, it is very difficult to
get the data from those people. They do not interest to give the data through
mail. Only 10 members are given their opinion through mail.
Project Schedule:
In the pharmaceutical industry, they discover the drug and then developed that drug in to
the market. The pharmaceutical industry research is to develop different kind of drugs for
different kind of diseases. If the companies want to invent new drug in the market there
are two ways. One is drug discovery and another one is develop the drug.
Pharmaceutical drugs are useful for the human and animal health. It was very necessary
in the world. With out this industry it’s very difficult to be in this world. New drugs are
not only for treatment of disease and also improving the quality of life and increasing our
life. The pharmaceutical sector is the very much important in the worldwide economy.
Main diseases in the world are cancer, cardiovascular disease and HIV/aids. To cure that
dangerous cancer and cardiovascular disease Pharmaceutical industry done a great job on
these diseases.
The world pharmaceutical industry is a one of the most creative so this industry called as
HIGH- TECH industry.
The world pharmaceutical companies are invest on average 16% of their sales in to R&D,
And 26% or more into marketing and sales activities.
SOURCE: http://www.efst.hr/management/vol14no1-2009/4-kesic
There are three different groups of the world pharmaceutical company.
GENERIC
ORIGINATORS SPECIALISTS
PRODUCERS
SOURCE: http://www.efst.hr/management/vol14no1-2009/4-kesic
1. ORIGINATORS:
Pharmaceutical companies which work on research and development marketing and
sales.
2. GENERIC PRODUCERS:
Pharmaceutical companies which work on development and sales of generic products.
3. SPECIALISTS:
Pharmaceutical companies which work on research and development of biotechnology
and pharmacogenomic products.
SOURCE: http://www.efst.hr/management/vol14no1-2009/4-kesic
The world pharmaceutical market will grow by an average of 7% CAGR
(Compounded annual growth rate) till the year 2010.
The world generic market was growing by 12% average of CAGR till the year 2010.
SOURCE: http://www.efst.hr/management/vol14no1-2009/4-kesic
SOURCE: http://www.efst.hr/management/vol14no1-2009/4-kesic
The biggest world multinational pharmaceutical companies invest more than 25% of their
sales into marketing and sales activities to get global market share.
The USA generic market reached to $40 billions in sales in 2005. With the 12% growth
rate.
ORIGINATOR LEADING WORLD PHARMACEUTICAL COMPANIES IN 2005
SOURCE: http://www.efst.hr/management/vol14no1-2009/4-kesic
ADVANTAGE IN INDIA:
ADVANTAGE INDIA
COST EFFECTIVE
KNOWLEDGE INFORMATION &
CHEMICAL GLOBALISATI-ON CONSOLIDATION
-ABLE WORKERS TECHNOLOGY
SYNTHESIS
SOURCE: http://www.pharmaceutical-drug-manufacturer.com/
KNOWLEDGEABLE WORKERS:
• India has a group of workers with high technical skills and decision-making.
• India has an educated workers and English is commonly used.
• Professional services are easily available.
COST EFFECTIVE CHEMICAL SYNTHESIS:
• Its track the record of improved cost-beneficial chemical synthesis for various
drugs molecule is excellent.
• It provides a wide variety of bulk drugs and export complicated bulk drugs.
INFORMATION & TECHNOLOGY:
• India has a good network of excellent educational institution and has the good
power in Information technology.
GLOBALISATION:
• India has 70 million middle class markets in globally.
• Those pharmaceutical markets are contentiously growing.
CONSOLIDATION:
• The international pharmaceutical industry is finding great opportunities in India.
• The process of consolidation is generalized phenomenon in the world
pharmaceutical industry. That consolidation process started in India.
SOURCE: http://www.pharmaceutical-drug-manufacturer.com/
• Drugs in the industry. They were heavily invested on the research and
development. To improve and discover the new drugs in the market.
• The India 4th rank in the terms of total pharmaceutical production and 13th in term
of value.
Over the last two years the pharmaceutical market value has increased to $360 millions
because of the launch of new products.3900 new generic products have been launched in
the past two years. From the year 1980-2000 the production of bulk drugs increased. In
1980 the production of bulk drugs is 240 croses. In 2000 the production of bulk drugs is
3,777 croses.The production of formulation also increased from the year 1980-2000.In
the year 1980 the Indian formulation is 1200 croses.The Indian production formulation in
the year 2000 is 15960 croses.The export of the Indian finished formulations and bulk
drugs are high from the year 1980-2000.The Indian import composition of bulk drugs and
formulations are low compare to the export products.
In the present situation only a few people can afford costly drugs, which have increased
price sensitivity in the pharmaceutical market. Now the companies are trying to capture
the market by introducing high quality and low Price medicines and drugs. Contract
research and pharmaceutical outsourcing are the new avenues in the Pharmaceutical
market. Contract manufacturing is growing at a very fast pace and is estimated to grow to
$30 billion. Where as contract research is estimated to reach $6-10 billions. Indian multi
national companies like Dr.reddy’s lab, cipla, ranbaxy etc have created awareness about
the Indian market in the international pharmaceutical market. The top MNC’s get
approval by Food and Drugs Administration (FDA), and Abbreviated new drug
application (ANDA).
INDUSTRY STRENGTHS
CAPITAL
INVESTMENT CONTRACT
IN COST MANUFACTUR INFRASTRUC GENERIC
TECHNOLOGY MANPOWER
EFFECTIVE -ING -TURE DRUGS
SOURCE: http://www.naukrihub.com/india/pharmaceutical/overview/
The Indian pharmaceutical industry has given employment to 2.86 millions of people.
Indian pharmaceutical industry manufactures over 400 bulk drugs and 60,000 finished
medicines are used in formulations. The contract research is increased at the rate of 25%
per year, and is expected to touch $380 billions by 2010.The Indian pharmaceutical
industry has around 30,000 players, out of which 330 are in Organized sectors. The
Indian pharmaceutical industry exports its products to more than 200 countries.
• FORMULATIONS:
Combinations of different bulk drugs. The classic form for a drug is the pill, a
soft, pea-sized ball containing the drug and taken orally. Pharmacists used to roll
them by hand. Nowadays pills, or tablets as they are also called, are manufactured
in machines and consist of powders that are pressed together to form a compact
mass. Formulations amount nearly 81% and remaining bulk drugs account is 19%.
• OVER-THE-COUNTER MEDICINES :
Also known as OTC formulation. Over-the-counter (OTC) drugs are medicines
that may be sold to a customer without a prescription from a health care
professional, as compared to prescription drugs, which may only be sold to
customers possessing a valid prescription Eg: analgesics, cough drug, etc.
SOURCE: http://en.wikipedia.org/wiki/Over-the-counter_drug
STRENGTHS:
• Cost effective technology
• Strong and well developed manufacturing base
• Clinical research and trials.
• Knowledge based low cost workers in science and technology.
• High quality formulations and drugs.
• High standard of purity.
• World class process development labs.
• Excellent clinical trials centers.
WEAKNESS:
• Lack of strategic planning.
• Low R&D investments.
• Low health care expenditure.
• Production of duplicate drugs.
• Fragmented capacities.
OPPORTUNITIES:
• Globalization
• Drug delivery system management
• Increased income
• Production of generic drugs
• Contract manufacturing
• Clinical trials & research.
• Drug molecules
• New therapeutic products
THREATS:
• Small number of discoveries
• Competition from MNCs
• Transformation of process patent to product patent (TRIPS)
• Outdated sales and marketing methods.
makes more money. The cost is very important consideration in contract manufacturing.
The customer should consider the good quality of products and price of those products,
protection of intellectual property, timely delivery, technical expertise, and strong work
ethic.
Globally increase in cost of research & development and low productivity. Because of
this reason the many foreign companies are invest in low cost and developed countries.
• The global pharma outsourcing market was $57.2 billions in 2007 and it expected
to grow at compounded annual growth rate (CAGR) of 10% to reach $76 billions
in 2010.
• The global market for contract research and manufacturing services (CRAMS) in
2007 is estimated to $55.48 billion.
• Out of total global CRAMS market the contract research was $16.58 billion,
contract manufacturing was $38.89 billion.
India with more than 80 US FDA approved manufacturing facilities, India is the one of
the favorite location for outsourcing manufacturing services by the multinational
companies and global pharmaceutical companies. The Indian contract research and
manufacture services (CRAMS) market is $1.21 billions in 2007 and expected to reach
$3.16 billion by 2010.India has a large group of well-trained and highly skilled technical
personnel’s. Indian manufacturer offer speedy delivery and provide high quality products
at affordable price. India is a very good location in the world for manufacturing various
products and parts for different industries. The industries are electronics, electrical,
automotive, pharmaceutical, medical, plastics and other industries. Many foreign
multinational companies are make partnership with Indian companies. And they highly
invested in R&D, manufacturing and marketing fields. The government has put more
effort on infrastructure development. That India has the world’s largest supply of highly
educated, English speaking, highly skilled manpower in all fields’ labor, IT and
engineering, pharmaceutical, accounting, marketing, medicines, and other fields. The
contract manufacturing is well developed in India.
SOURCE: http://www.contractmanufacturingindia.com/
SOURCE: http://www.contractmanufacturingindia.com/
SOURCE: http://www.contractmanufacturingindia.com/
CHAPTER 3
COMPANY PROFILE
BRIEF INFORMATION ON THE COMPANY
Suraksha Pharma pvt. Ltd a pharmaceutical formulation unit established in Roorkee,
uttaranchal state to capture the market share in this growing market with a well defined
manufacturing and marketing infrastructure.
The plant has good facilities for product development, stability testing, analytical
research & development, production, quality control, quality assurance, storage of raw
materials, packaging materials and labels etc.
SOURCE: http://www.surakshapharma.com/
SUMAGES PHARMA
SUMAC PHARMA SURAKSHA PHARMA
The suraksha pharmaceutical having only the psychiatry division. And the company
having nearly 50 latest & new molecules. Formulations are outsourced from 6 major
pharma players. For the first time in psychiatric division suraksha has well designed and
developed Escitalopram and valdecoxib in soft gel technologies.
SOURCE: http://www.surakshapharma.com/
• At present they were manufacturing wide range of formulation covering both beta
and non beta lactum section in Alu-Alu packing and combi pack for both tablets
and capsules.
• The capacity of Tablets (film, uncoated, enteric coated) is 3 crore per month. And
the capacity of capsule is 1 crore per month.
• Suraksha pharma unit has been specially designed to provide quality products &
prompt delivery. We request you to kindly consider our proposal & utilize our
facility& experience for manufacturing your products.
BOARD OF DIRECTORS:
The board of director of the company was 3 members. They have well experience in the
fields of science, technology and management.
SOURCE: http://www.surakshapharma.com/
SWOT ANALYSIS OF
SURAKSHA PHARMA PVT
LTD
OPPORTUNITIES THREATS
Gender
Statistics
N Valid 25
Missing 0
Mean 1.24
Std. Deviation .436
Variance .190
Cumulative
Frequency Percent Valid Percent Percent
Valid male 19 76.0 76.0 76.0
female 6 24.0 24.0 100.0
Total 25 100.0 100.0
Gender
20
15
10
76.0%
n
u
q
y
cF
re
24.0%
0
male female
Gender
The above graph reveals that the total respondents are 25 members. These 25
members are clients of Suraksha pharma contract manufacturing department. In
these 25 members the 76% of the respondents (19) are belongs to male group.
And remaining 24% of the respondents (6) are belongs to female group.
Age
Statistics
N Valid 25
Missing 0
Mean 2.88
Std. Deviation .781
Variance .610
Cumulative
Frequency Percent Valid Percent Percent
Valid 20-24 1 4.0 4.0 4.0
25-29 6 24.0 24.0 28.0
30-34 13 52.0 52.0 80.0
>35 5 20.0 20.0 100.0
Total 25 100.0 100.0
Age
14
12
10
52.0%
6
n
u
q
y
cF
re
24.0%
20.0%
2
4.0%
0
20-24 25-29 30-34 >35
Age
The graph tells about the different age group people. Only one person belongs
20-24 age group. In addition, the 6 members are 25-29 years age group. 13
responders are fit in 30-34 years age group. The remaining members are
belongs to above 35 years age group members. To observe in this graph the 30-
34 years members are high compare to other age group members. This is
because the contract manufacturing is the manufacture the drugs these type of
field require high qualified persons.
Experience
Statistics
N Valid 25
Missing 0
Mean 2.80
Std. Deviation 1.000
Variance 1.000
Experiance
10
36.0%
n
u
q
y
cF
re
4
28.0%
24.0%
2
12.0%
0
0-2 Years 2-4 Years 4-6 Years >6 Years
Experiance
In the total respondents, 9 members are having 4-6 years experience and 7
members are having above 6 years experience. In 2-4 years group having 6
members and remaining only one member belongs to 0-2 year’s group. To
observe these things the 4-6 years experienced members are high than other.
In the age group, members are high in 30-34 years and it was related to
experienced persons. The people who having 30-34 years they have the 4-6
years experience in contract manufacturing. The 7 members are having high
experience (above 6 years). The remaining members are not having high
experience in contract manufacturing.
Qualification
Statistics
N Valid 25
Missing 0
Mean 1.92
Std. Deviation .640
.410
Variance
Qualification
15
12
60.0%
n
u
q
y
cF
re
3 24.0%
16.0%
0
Graduate Post Graduate professional
Qualification
Cumulative
Frequency Percent Valid Percent Percent
Valid Very
10 40.0 40.0 40.0
good
Good 15 60.0 60.0 100.0
Total 25 100.0 100.0
15
12
60.0%
n
u
q
y
cF
re
6
40.0%
0
Very good Good
How did you feel about the suraksha pharmaceutical
company?
The total respondents are reveals that the Suraksha pharmaceutical company
performance was good. The total respondents are feel better about the company.
In the total respondents, 40% of the members are announced that the Suraksha
pharma company performance was very good. And the remaining 60% of the
respondents are declare that the Suraksha pharma company was good.
Were you satisfied with the quality and price of the products?
Statistics
N Valid 25
Missing 0
Mean 1.88
Std. Deviation .332
Variance .110
Cumulative
Frequency Percent Valid Percent Percent
Valid Very
3 12.0 12.0 12.0
satisfied
Satisfied 22 88.0 88.0 100.0
Total 25 100.0 100.0
Were you satisfied with the quality and price of the products?
25
20
15
88.0%
n
u
q
y
cF
re
10
12.0%
0
Very satisfied Satisfied
Were you satisfied with the quality and price of the products?
Most of the people declare that the Suraksha pharma company provided quality
and affordable price of the product to the clients. In the total respondents 22
members are satisfied with the quality and price of the products. And the
remaining 3 members are very satisfied with the price and quality of the
Suraksha pharma products. the quality and price is the very important to the
client they were very strictly about that. But the Suraksha product quality and
price was attracted to the customers. They give the quality and affordable price to
the total clients. The clients were not giving any complaints on the quality and
price of the Suraksha products.
Statistics
N Valid 25
Missing 0
Mean 3.28
Std. Deviation 1.100
Variance 1.210
Cumulative
Frequency Percent Valid Percent Percent
Valid Very
2 8.0 8.0 8.0
good
Good 5 20.0 20.0 28.0
Cant say 3 12.0 12.0 40.0
Bad 14 56.0 56.0 96.0
Very bad 1 4.0 4.0 100.0
Total 25 100.0 100.0
On time delivery the product
14
12
10
56.0%
6
n
u
q
y
cF
re
20.0%
2
12.0%
8.0%
4.0%
0
Very good Good Cant say Bad Very bad
On time delivery the product
The above graph state that the most of the respondent are not satisfied with the
delivery of the products. In the total respondents 60% of the members are
declare that the time delivery of the product bad. The 28% of the respondents are
stated that the delivery of the product by Suraksha was good. The suraksha
pharma company delivery the product on the time. Those clients are satisfied
with the delivery time. But 12% of the respondents are cant say about the
delivery time of the product. In the total respondents the most of the respondents
are not satisfied with the delivery of the product by suraksha. The suraksha
pharma company was not delivery the product to the client on the time.
20
15
10
72.0%
n
u
q
y
cF
re
24.0%
4.0%
0
Very good Good Very bad
Manufactured products packaging?
In the total respondents, the most of the members are stated that the suraksha
pharmaceutical company manufactured product packaging was very good. The
96% of the clients are satisfied with the product packaging of the suraksha
pharmaceutical and the remaining 4% clients are not satisfied with the product
packaging. The product packaging is the very important in the transportation of
the goods. The suraksha pharma take care about the product packaging.
Because of this reasons the most of the clients are not give any complaints on
the product packaging.
Product identification?
Statistics
N Valid 25
Missing 0
Mean 1.84
Std. Deviation .374
Variance .140
Cumulative
Frequency Percent Valid Percent Percent
Valid Very
4 16.0 16.0 16.0
good
Good 21 84.0 84.0 100.0
Total 25 100.0 100.0
Product identification?
25
20
15
n
u
q
y
cF
re
84.0%
10
16.0%
0
Very good Good
Product identification?
The above graph reveals that the product identification of suraksha Pharma
Company was very good. In the total respondents 84% of the members stated
that the suraksha pharma manufactured product identification is good and the
remaining 16% of the members are tells that the manufactured product
identification of suraksha pharma is very good. In the total respondents are gave
the positive result towards the product identification. The product identification is
very important to the company to recognize of the product is depends upon the
product labeling. The most of the respondents are satisfied with the product
identification. Suraksha pharma after manufacture the product give the good
identification to the product.
Cumulative
Frequency Percent Valid Percent Percent
Valid Very
6 24.0 24.0 24.0
good
Good 19 76.0 76.0 100.0
Total 25 100.0 100.0
20
15
10
76.0%
n
u
q
y
cF
re
24.0%
0
Very good Good
Machine technology of the suraksha?
For the contract manufacturing companies are depends upon the machine
technology. The company having good machine technology they can provided
good quality product in fewer days. Here the graph stated that the suraksha
having the good machine technology to manufacture the products. clients are
very satisfied with the machine technology of the suraksha. The total
respondents are reveals that the modern machine technology present at the
suraksha pharma company. By using this machine technology the suraksha
pharma manufactured more products to the different companies.
Statistics
N Valid 25
Missing 0
Mean 2.04
Std. Deviation .455
Variance .207
Cumulative
Frequency Percent Valid Percent Percent
Valid Very
2 8.0 8.0 8.0
good
Good 20 80.0 80.0 88.0
Cant say 3 12.0 12.0 100.0
Total 25 100.0 100.0
Technical resources of the suraksha?
20
15
10 80.0%
n
u
q
y
cF
re
12.0%
8.0%
0
Very good Good Cant say
Technical resources of the suraksha?
Most of the respondents are declare that the suraksha pharma company having
the good technical resources. In the total respondents 88% of the members gave
the positive report toward suraksha. The availability of technical resources of
suraksha pharma useful to the manufacture the products. This was very helpful
to the manufactured product. The suraksha pharma having good technical
resources to produce the high level of quantity products. The remaining 12% of
the respondents are cant say about the technical resources of the suraksha
pharma contract manufacturing.
N Valid 25
Missing 0
Mean 3.56
Std. Deviation 1.003
Variance 1.007
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly
1 4.0 4.0 4.0
agree
Agree 4 16.0 16.0 20.0
Cant say 2 8.0 8.0 28.0
Disagree 16 64.0 64.0 92.0
Strongly
2 8.0 8.0 100.0
disagree
Total 25 100.0 100.0
20
15
10
n
u
q
y
cF
re
64.0%
16.0%
8.0% 8.0%
4.0%
0
Strogly agree Agree Cant say Disagree Strogly
disagree
There any problem with the packaging?
In the total respondents the 18 members are stated that the suraksha pharma
products packaging was very good. They don’t face any problem with the
packaging of the products. The 5 members are says that the product packaging
is very bad. There was a problem with the product packaging. They doesn’t
satisfied with the product packaging. The remaining 2 respondents are cant say
about the packaging problem. The most of the respondents are reveals that the
suraksha company takes care about the manufactured product packaging.
Did the final product meet your requirements?
Statistics
N Valid 25
Missing 0
Mean 1.80
Std. Deviation .707
Variance .500
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly
8 32.0 32.0 32.0
agree
Agree 15 60.0 60.0 92.0
Cant say 1 4.0 4.0 96.0
Disagree 1 4.0 4.0 100.0
Total 25 100.0 100.0
15
12
60.0%
n
u
q
y
cF
re
32.0%
4.0% 4.0%
0
Strogly agree Agree Cant say Disagree
Did the final product meet your requirements?
The above graph reveals that the suraksha pharma manufacturing products are
provide exact requirements for their clients. The most of the respondents (23) are
stated that the final products are having their requirements. The suraksha
pharma by using their technology they produce product. The clients are getting
their requirements in that final products. The 1 member declares that he was cant
say about the final product. The remaining one member stated that he doesn’t
get the requirements in the final products.
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly
5 20.0 20.0 20.0
agree
Agree 19 76.0 76.0 96.0
Cant say 1 4.0 4.0 100.0
Total 25 100.0 100.0
20
15
10
76.0%
n
u
q
y
cF
re
20.0%
4.0%
0
Strogly agree Agree Cant say
Was the quality of customer service you received?
The most of the respondents (24) are declare that the suraksha pharma company
provides the good quality of customer service to the clients. The respondents are
very satisfied with the customer service of the suraksha pharma company. The
remaining only one member can’t say about the customer service of the suraksha
pharma.
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly
16 64.0 64.0 64.0
agree
Agree 8 32.0 32.0 96.0
Cant say 1 4.0 4.0 100.0
Total 25 100.0 100.0
20
15
10
n
u
q
y
cF
re
64.0%
5
32.0%
4.0%
0
Strogly agree Agree Cant say
The customer service representative handled my cal quickly
The above graph that the 16 respondents are strongly stated the suraksha
pharma company handled their cal quickly. They don’t neglect the clients. And
the 8 members are also says that the suraksha company receive the cal quickly.
The remaining only one respondent is cant say about the customer service
representative. In the total respondents, 24 members are satisfied with the
customer service representative of the suraksha pharma company. They were
receive cal quickly with out create any problem to the customer.
Statistics
N Valid 25
Missing 0
Mean 2.08
Std. Deviation .702
Variance .493
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly
4 16.0 16.0 16.0
agree
Agree 16 64.0 64.0 80.0
Cant say 4 16.0 16.0 96.0
Disagree 1 4.0 4.0 100.0
Total 25 100.0 100.0
My cal quickly transferred to the person who best could
answer my question
20
15
10
n
u
q
y
cF
re
64.0%
16.0% 16.0%
4.0%
0
Strogly agree Agree Cant say Disagree
My cal quickly transferred to the person who best could
answer my question
The most of the respondents (80%) stated that they were get good answer from
the exact person who answers their questions. The customer service
representatives if they were do not have exact information they quickly transfer
the cal to the person who best give the correct information. The 16% respondents
are declaring that they cannot say about the transfer of the cal to the higher
authorities. The remaining only one is says that the suraksha customer service
representative not transfer the cal to the higher authority.
20
15
10 80.0%
n
u
q
y
cF
re
20.0%
0
Very likely Likely
How likely are you to recommend product to the others
The 20% of the respondents are declaring that they were very interested to
recommend the product to the others. The remaining 80% of the respondents
stated they likely to advise the product to other. All respondents are probably
advice to the others. Suraksha pharma performance good in contract
manufacturing. They were manufactured product very quickly. The clients are
very satisfied with the suraksha pharma company. Because of this reason they
were recommend to the other.
Customer service solve your problems quickly
Statistics
N Valid 25
Missing 0
Mean 2.04
Std. Deviation .539
Variance .290
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly
3 12.0 12.0 12.0
agree
Agree 18 72.0 72.0 84.0
Cant say 4 16.0 16.0 100.0
Total 25 100.0 100.0
20
15
10
72.0%
n
u
q
y
cF
re
16.0%
12.0%
0
Strogly agree Agree Cant say
Customer service solve your problems quickly
Most of the respondents (21) are stated that the suraksha pharma company
solves their problem quickly. The customer service of the suraksha very effective
and they solve the client’s problems very quickly. The remaining 4 members are
cant say about the customer service solve the problem.
Cumulative
Frequency Percent Valid Percent Percent
Valid Very
5 20.0 20.0 20.0
good
Good 20 80.0 80.0 100.0
Total 25 100.0 100.0
20
15
10 80.0%
n
u
q
y
cF
re
20.0%
0
Very good Good
Overall how would you rate the suraksha pharmaceutical
company?
The above graph tells that the all respondents were gave the good rate for the
suraksha pharma company. The 20% of the respondents are gave very good rate
for the suraksha pharma company. And the remaining 80% of the respondents
are gave the good rate for the company. The 20% of the respondents are most
favorable towards the suraksha pharma company. They were very satisfied with
the company. And the 80% of the respondents are gave little bit favor to the
suraksha pharma company. The all respondents give the positive result to the
suraksha pharma company because they get good quality and affordable price.
In addition, get good customer service representative, the delivery of the product
and do not have any problem in packaging products. if they have any problem
they get quickly solve their problem. These are the reasons for the respondents
given good rate for the suraksha pharma company.
CHAPTER 5
INTERPRETATION
FINDING & CONCLUSIONS
INTERPRETATION:
Contract manufacturing is the process of manufacture the products by the manufacturer.
The customer give the instruction to the manufacturer on the quality planning process and
provided document instruction, drawing and specification. Then the manufacture
understand the customer expectation on the product, the contract manufacturer
manufacture the product with customer expectation.
The manufacturer fulfills the customer expectation on the products. When the contract
manufacturer manufactures the products at affordable price and quality products, the
customers are also attract the manufacturer. The cost is very much important in the
contract manufacturing, the customer consider the good quality of the product and price
of that product, Protection of intellectual property, timely delivery, technical resources of
the company, strong work ethic. So the contract manufacture company can satisfied the
customers in good quality product and affordable price, protection of intellectual
property, timely delivery, used new technology, maintain good service representative to
give a quick and current answer to the customer. To maintain all those characters the
contract manufacturing company wills growth strongly in the competition world. In this
contract manufacturing India is a good place for manufacturing the product.
The India will become good manufacturing industry in the world. The India will have the
advantages in availability of efficient workers and fast growing domestic market,
availability of well developed manufacturing units, most modern infrastructure,
availability of land, low formulation cost compare to other countries.
Suraksha pharma good drugs manufacturing company. Suraksha pharma company is the
one of the leading contract manufacturing company in psychiatric products. Suraksha
research and analytical labs private ltd present in Roorkee. It has analytical technology,
analytical chemistry, and quality control testing, stability testing of active drug substance
and finished dosage form. Suraksha have a good manufacturing technology. Above 50
companies are manufactured different products at suraksha pharma.
The client of suraksha well satisfied with the service of the suraksha. Doing the project
on the suraksha to find out the satisfaction level of the customer in contract
manufacturing of the suraksha pharma. The customers are only the way to find out the
results. In the 30 numbers of companies in that 25 numbers of clients responded for this
project. Remaining clients are not interested to give their opinion on the company.
• In that total respondents 19 members are male and remaining 6 members are
belongs to female group.
• Most of the clients (13) are belongs to 30-34 years age group members.
• In total 25 members 15 members are done their post graduation.
• Based on the research the satisfaction level of the clients high towards good about
the company.
• The clients are declaring that they agree with the suraksha pharma products are
very good quality products and they give those products at affordable price. The
customers are highly satisfied at the quality of the product and price of the
product. These two things are very important to the contract manufacturing. To
increase the customer in to high level to capture the clients value to provide good
quality products at cheaper cost and provide a valuable service to the customers.
• Suraksha pharma clients are stated that the suraksha have a good machine
technology to manufacture the products and have good technical resources.
• The customer service representative of the suraksha well, they give a quick
response to the cal of the customer, and give current answer to that clients if they
don’t give the answer they quickly that cal should transfer to the higher
deportment who will give the current answer to that call. This customer service
also satisfy the customer at good level.
To consider all those things the suraksha pharma performing well in contract
manufacturing. In the future the suraksha will become a no.1 Contract Manufacturing
company in India.
FINDINGS:
Most of the clients are declare that the suraksha manufactured products are
having good quality and they give that product at cheaper cost. In that quality and
price of the product customers are well satisfied with the suraksha contract
manufacturing.
The product packaging of the suraksha is very good. The clients are don’t give
any complaint on the suraksha. By considering all those things the suraksha
manufactured product packaging is very convenience to the clients.
Suraksha pharma well take care about the manufactured product identification.
Do not have any complaints from the clients.
Machine technology used by suraksha was excellent; they were using latest
technology to produced quality products.
72% of the clients are stated that there is no problem with the product packaging
by suraksha pharma pvt ltd.
Most of the clients (92%) are pronouncing that the final manufactured product
meet all their requirements.
The customer service representative of the suraksha performing well. They were
solving the problem very quickly. And if they were not answer the problem of
client, they quickly transfer that cal to the higher authority of the company.
Finally the all clients of suraksha declared that the suraksha is a very good
contract manufacturing company. They were very satisfied with the suraksha
pharma contract manufacturing company.
SUGGESTIONS:
The main objective of doing this project is to find out the performance of suraksha in
contract manufacturing and what are problems faced the customers of Suraksha Pharma.
• To analyze the data the most of the clients (60%) are stated that the suraksha
delivery of the final manufactured product is very late. They do not deliver the
product on the time. By considering the final information of the data, the suraksha
should improve the on time delivery of the products. The clients are very
dissatisfied with the delivery of the product.
• The delivery of the product totally not bad the 28% of the clients are satisfied with
the on time delivery the product.
• In that total respondents 20% of the people are faced a problem with the product
packaging. The product packaging is not good. Suraksha pharma should take care
about the product packaging.
CONCLUSIONS:
The Suraksha pharma pvt ltd has a great vision about the future. The Suraksha pharma
having a great lab for contract manufacturing of the new drugs. They were manufactured
at Roorkee uttaranchal. In Roorkee having a research & analytical labs private ltd.
Different types of products are manufactured at this site. They were designed to
manufacture oral solid dosage forms, non B-lactum tablets, and capsules. There are no
toxic or hazardous substance handled in this plant. Pharmaceutical dosage forms are
manufactured only for human use. At present they were manufacturing wide range of
formulation covering both beta and non beta lactum section in Alu-Alu packing and
combi pack for both tablets and capsules. The capacity of Tablets (film, uncoated, enteric
coated) is 3 crore per month. And the capacity of capsule is 1 crore per month.
According to the research results the Suraksha pharma pvt ltd contract manufacturing is
very good. All of their clients are satisfied with their service. And Suraksha contract
manufacturing taking care about quality of the product and they give that product at
affordable price. Product manufacturing packaging and product identification is very
good. Suraksha using good machine technology for manufacturing the product. Having a
great technical resources and final product meet clients expectation. The customer service
is very good. Suraksha pharma solve the customer’s problem quickly. The great success
of Suraksha in contract manufacturing is they provide quality service to the clients. But
most of the customers given complaint on delivery of the product. The final products
were not delivered on the time. All the customers were given a good rate for Suraksha
performance in contract manufacturing. Overall Suraksha pharma pvt ltd providing very
high-quality manufactured drugs to the customers. Suraksha pharma Performance in
contract manufacturing has attracting the customers towards manufacturing new drugs.
QUESTIONNAIRES
PERFORMANCE OF SURAKSHA PHARMA PVT LTD IN CONTRACT
MANUFACTURING
2. Were you satisfied with the quality and price of the products?
1. very satisfied 2.satisfied 3.cant say 4.dissatisfied 5.very dissatisfied
5. Product identification?
1. Very good 2.good 3.cant say 4.bad 5.very bad
12. My cal quickly transferred to the person who best could answer my question
1. Strongly agree 2.agree 3.cant say 4.disagree 5.strongly disagree
15. Overall how would you rate the suraksha pharmaceutical company?
1. Very good 2.good 3.cant say 4.bad 5.very bad
DEMOGRAPHIC INFORMATION
GENDER
1. Male 2.female
AGE
1.20.24 2.25-29 3.30-34 4.>35
EXPERIENCE
1.0-2 years 2.2-4 years 3.4-6 years 4.>6 years
QUALIFICATION
1. Graduates 2.post graduates 4.professional.
BIBLIOGRAPHY
http://www.google.com/
http://www.researchandmarkets.com/
http://www.surakshapharma.com/
http://www.efst.hr/management/vol14no1-2009/4-kesic
http://www.economywatch.com/
http://www.pharmaceutical-drug-manufacturer.com/
http://www.naukrihub.com/india/pharmaceutical/overview/
http://www.contractmanufacturingindia.com/