EMOTIONAL INTELLIGENCE AT WORK

A book by DR. DALIP SINGH IAS (Response Books: Third Edition 2006)

Notification
This EQ PP Presentation can be used freely for Academic purposes.
We earnestly expect that user to give due credit to the author of the EQ AT WORK book-Dr Dalip Singh

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ARE YOU EMOTIONALLY INTELLIGENT?
OR YOU STILL THINK (not feel) THAT IQ MATTERS MORE THAN EQ

Before we move ahead please note that:

IQ means intelligence quotient  EQ means emotional quotient  EI means emotional intelligence  My website add is: www.eqindia.com

www.eqindia.com

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elation. achievement etc. www. pounding heart. affection. gland secretions. sadness.com 5 . involving bodily changes of widespread character such as breathing. etc. sweating palms. Psychological side.WHAT ARE EMOTIONS ? Happiness. flushed face. The above are the emotions which directly affect our day-today life. lust. pulse rate.eqindia. anger. frustration. failure. shame. a state of excitement or perturbation marked by strong feelings. fear. anxiety. love. disgust. There are TWO dimensions of emotions: Physiological side: „Emotion‟ is a complex state of human mind. surprise.

terror. outrage. Surprise: Shock. gloom. astonishment. www. kindness. trust. contentment.Emotions And Their Blends:        Anger: fury.com 6 . relief. regret. pleasure. Love: acceptance. apprehension. Sadness: Grief. cheerlessness. humiliation. remorse. infatuation.eqindia. sorrow. amazement wonder. annoyance. Enjoyment: happiness. nervousness. Shame: guilt. hostility. joy. friendliness. resentment. Fear: anxiety.

She does not understand the feelings of others. Why does it happen with me only in life.Examples of Use Of Emotions:            She is too sensitive. The management is way out of touch with employee‟s emotions. He is always nagging others. He takes everything too personally. He is jealous of his colleagues. Nobody understands/listens to me. www.eqindia. I am always nice with the people around me. The above statements refer to various emotions we experience in our day to day life. My boss is always in a hostile mood. The HOD blurts things out without thinking of others.com 7 .

eqindia.  It refers to emotional management skills which provide competency to balance emotions and reason so as to maximize long term happiness.What Exactly Is EQ Emotional intelligence or Emotional Quotient is simply defined as:  knowing what feels good.com 8 .  Knowing your emotions and knowing emotion of others. what feels bad. and how to get from bad to good. www.

” Daniel Goleman (1998) www. for motivating ourselves. and for managing emotions well in ourselves and in our relationships.eqindia. academic intelligence.com 9 . but complementary to. Emotional intelligence describes abilities distinct from.Emotional Intelligence is “the capacity for recognizing our own feelings and those of others.

emotional maturity and emotional sensitivity. interpret honestly and handle tactfully the dynamics of human behaviour”. which motivate an individual to recognize truthfully.com 10 . (Dalip Singh 2003) www.The Indian Perspective “Emotional intelligence is the ability of an individual to appropriately and successfully respond to a vast variety of emotional inputs being elicited from inner self and immediate environment.eqindia. Emotional intelligence constitutes three psychological dimensions such as emotional competency.

Physics.e. Engineering etc. peer group of other role models At the later stages of our lives we are told to master emotional competencies to be successful. burnout. stress. interaction. English. Geography. communication We are expected to learn all these from our parents.eqindia. Hindi. anthropology. Botany.  We are not TAUGHT how to handle frustration. anxieties.com 11 . Computers. depression.  www. inferiority complexes. Medicine. Adjustment.Are we giving EQ education in schools /colleges NO.. We are taught History. Our educational system gives stress on IQ and not on EQ. failure. coordination. ego problems  We are not told to learn how to manage emotions i.

IQ v/s EQ (Intelligence Quotient v/s Emotional Quotient)  The research shows that IQ can help you to be successful to the extent of 20 percent only in life.eqindia. The rest of 80 percent success depends on your EQ 20% IQ 80% EQ www.com 12 .

dominating. powerful. competitions cleared. top positions in workplace.eqindia.WHAT IS “SUCCESS”  Is it your IQ: Exams passed. being rich and wealthy.com 13  . percentage of marks in schools and colleges.academic qualifications etc Earning fat salary. being influential etc www.

www.OR SUCCESS IS SOMETHING ELSE      The word "success" is a relative term Living a healthy and happy married life may be an indicator of success for some. Reaching a top position in carrier may be an indicator of success for others For some having a satisfying job life or personal satisfaction may be an indicator of success Only the tangible achievements may not be indicators of success in life.eqindia.com 14 . Many a times non-tangible performance or achievements may be termed as successful.

com 15 .eqindia.GETS YOU HIRED GETS YOU FIRED/PROMOTED THE PROFESSIONAL SUCCESS www.

how we feel. how well we do at our jobs. how we relate to others.What experts say Psychologists. and how healthy we are. Psychiatrists.eqindia.com 16 . www. Management consultants and Medical Doctors have been proving that there are personal characteristics called emotional intelligence which are responsible for the ways how we behave.

or not having satisfactory interpersonal relations www.eqindia..Conted…. not succeeding at your job. and even being physically and psychologically unhealthy with stress-related problems.com 17 . not being happy with your job. Emotional Intelligence tendencies can result in being uncomfortable with other people.

The HEAD The HEART IQ EQ THE PERSONALITY www.com 18 .eqindia.

THE PERSONALITY Thinking Part Feeling Part EQ www.com 19 .eqindia.

eqindia. A time to cry and a time to laugh. A time to confront and a time to withdraw. www.        A time to be together and a time to be alone. A time to be patient and a time to decide.com 20 . A time to work and a time to play. A time to fight and a time to love.Characteristics of a High EQ Person   A time to wait and a time to watch. A time to be aggressive and a time to be passive. A time to speak and a time to be silent.

com 21 .Characteristics of a low EQ Person “If only I had a different job … …” “If only I had finished graduation … …” “If only I had been handsome/beautiful …” “If only my spouse had stopped drinking …” “If only I had been born rich and famous…” “If only I had good contacts…” “If only I had better friends …” “If only I had married someone else …” www.eqindia.

eqindia.TWO VIEW POINTS ABOUT EQ Traditionalists say that emotions Distract High performers say that emotions us Increase our confidence Speed our analysis of Build trust Provide vital feedback Must be managed www.com 22 us Increase our vulnerability Cloud our judgment Inhibit free flow data Must be controlled Motivate .

EMOTIONAL SKILLS MANAGERS SHOULD LEARN    EMOTIONAL COMPETENCY EMOTIONAL MATURITY EMOTIONAL SENSITIVITY www.eqindia.com 23 .

I. EMOTIONAL COMPETENCY     Tackling Emotional Upsets High Self-esteem Handling Egoism Handling Inferiority Complex www.eqindia.com 24 .

EMOTIONAL MATURITY Self-Awareness  Developing Others  Delaying Gratification  Adaptability and Flexibility  www.II.eqindia.com 25 .

III.com 26 . EMOTIONAL SENSITIVITY Understanding Threshold of Emotional Arousal  Empathy  Improving Inter-personal Relations  Communicability of Emotions  www.eqindia.

’s  A study of Insurance Sector  A study of IAS officers  A study on stress and burnout  A study of different professions www.com 27 .The Empirical Research A study of 80 Ph.D.eqindia.

and sources like American Men and Women of Science. Forty years later.D. It turned out that social and emotional abilities were four times more important than IQ in establishing professional success and prestige. IQ tests. (EQ CONSORTIUM) www. they were tracked down and estimates were made of their success based on resumes.A study of 80 Ph.’s by EQ Consortium A study of 80 Ph.‟s in science who underwent a battery of personality tests.D.com 28 . evaluations by experts in their own fields. and interviews in the 1950s when they were graduate students at Berkeley.eqindia. when they were in their early seventies.

eqindia. www.A STUDY OF INSURANCE SECTOR In another research it has been found that Insurance salespersons who were optimists sold 37 percent more insurance policies in their first two years than did pessimists.com 29 .

Delhi University) www.A STUDY OF IAS OFFICERS  After studying 60 IAS officers of Assam Cadre it was found that 77 % of them fall in the category of Average EQ.com 30 .eqindia. Psychology Dept.  Only 15 % showed High EQ (Prof NK Chadha.

Psychology Dept. (Prof NK Chadha. Delhi University) www.A STUDY OF STRESS AND BURNOUT  The managers High on EQ were low on „burnout‟ implying that they can cope up better with stress.eqindia.com 31 .

Advertisement. Administration. Nursing (DALIP SINGH 2002) www. Police CLUSTER III:AVERAGE Judiciary.Do different professions require different Levels of EQ? CLUSTER I: EXTREMELY HIGH Artist. Engineering. Business/ Entrepreneurship. Accountancy. Medicine. Tourism. Information Technology. Politics. Legal. Banking.com 32 . Social Work CLUSTER II:HIGH Teaching.eqindia. Insurance.

SOME MYTHS/FACTS ABOUT EQ      Being EI does not mean a weak. the environment does seem to 33 influence the EQ.com . Being highly EI does not not mean being extra nice. submissive or defensive personality. polite or sugar coating your language The females are NOT superior to males in expressing/experiences emotions as most of us tend to believe incorrectly. There is no direct evidence to prove that EQ is dependent upon heredity. However. www. the research shows that males are equally emotional when compared to females.eqindia. In fact.

Myths…. We are not negating the IQ.eqindia.com 34 . www. It would be a win win situation.. In fact a combination of high EQ and high IQ would be a most ideal personality. Having average EQ is not bad or undesirable Having high EQ is always welcome.     Advocating EQ does not mean that we are promoting low scorers or average IQ people.

Emotional Intelligence is not fixed at birth. The popular thinking that EQ is entirely inherited is incorrect.com 35 . You can develop your EQ by upgrading your emotional skills.CAN EQ BE DEVELOPED?  YES. www. It is something one has learned.eqindia. There is no emotional intelligence genes as such that we know of today.

The answer is YES.com 36 . age and maturity are positively correlated with the EQ.eqindia.Conted…….. You can upgrade your emotional skills at any stage of your life. Same is not true about IQ which is more or less static. www. Can EQ be developed at any stage/age of personal or professional life. In fact.

com 37 . www.eqindia.Can EQ Be Measured? YES. Though some critics may argue that emotional traits can not be measured accurately the psychologists have shown that EI can be measured by using standardized scientific tools.

94 and validity of 0.92.com It is being used widely in research and elsewhere. www.eqindia.eqindia.com 38 .THE EQ TEST  Test developed by Prof NK Chadha & Dr Dalip Singh    The test has 22 real life situations It has been standardized on Indian population This test has a reliability of 0.   The test is available online free of cost at www.

APPLYING EQ IN BUSINESS ORGANISATIONS •Customer Service •Hiring •Turnover •Training •Corporate Culture •Productivity •Goal Setting •Emotional Support •Leadership www.com 39 .eqindia.

www. You can also understand the specific feelings that cause you stress and learn ways to become more at peace. You can also understand what makes you incompatible with certain people or jobs and learn ways to deal with the emotional difficulties ease.com 40 .CONCLUSION: Applying EQ makes you feel comfortable within your own skin and with people around you.eqindia.

for the right purpose. But to be angry with the right person.” www. to the right degree.eqindia. and in the right way — that is not easy. at the right time.QUOTES  “Anyone can be angry—that is easy.com 41 .

com www.eqindia.com Thanks 42 .FOR FURTHER DETAIL PLEASE CONTACT DR DALIP SINGH AT Website: www.com Email: dalip9999@yahoo.eqindia.

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