Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th largest Telecommunications Company providing comprehensive range of telecom services in India: Wireline, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT, VoIP services, IN Services etc. Presently it is one of the largest & leading public sector unit in India. BSNL has installed Quality Telecom Network in the country and now focusing on improving it, expanding the network, introducing new telecom services with ICT applications in villages and wining customer's confidence. Today, it has about 47.3 million line basic telephone capacity, 4 million WLL capacity, 48.11 Million GSM Capacity, more than 37382 fixed exchanges, 44966 BTS, 3140 Node B ( 3G BTS), 287 Satellite Stations, 480196 Rkm of OFC Cable, 63730 Rkm of Microwave Network connecting 602 Districts, 7330 cities/towns and 5.5 Lakhs villages. BSNL is the only service provider, making focused efforts and planned initiatives to bridge the RuralUrban Digital Divide ICT sector. In fact there is no telecom operator in the country to beat its reach with its wide network giving services in every nook & corner of country and operates across India except

Delhi & Mumbai. Whether it is inaccessible areas of Siachen glacier and North-eastern region of the country. BSNL serves its customers with its wide bouquet of telecom services. BSNL is numero uno operator of India in all services in its license area. The company offers vide ranging & most transparent tariff schemes designed to suite every customer. BSNL cellular service, CellOne, has more than 49.09 million cellular customers, garnering 16.98 percent of all mobile users in its area of operation as its subscribers. In basic services, BSNL is miles ahead of its rivals, with 35.1 million Basic Phone subscribers i.e. 85 per cent share of the subscriber base and 92 percent share in revenue terms. BSNL has more than 2.5 million WLL subscribers and 2.5 million Internet Customers who access Internet through various modes viz. Dial-up, Leased Line, DIAS, Account Less Internet(CLI). BSNL has been adjudged as the NUMBER ONE ISP in the country. BSNL has set up a world class multi-gigabit, multiprotocol convergent IP infrastructure that provides convergent services like voice, data and video through the same Backbone and Broadband Access Network. At present there are 0.6 million DataOne broadband customers. The company has vast experience in Planning, Installation, network integration and Maintenance of Switching & Transmission Networks and also has a world class ISO 9000 certified Telecom Training

Institute. Scaling new heights of success, the present turnover of BSNL is more than Rs.351,820 million (US $ 8 billion) with net profit to the tune of Rs.99,390 million (US $ 2.26 billion) for last financial year. The infrastructure asset on telephone alone is worth about Rs.630,000 million (US $ 14.37 billion). BSNL plans to expand its customer base from present 47 millions lines to 125 million lines by December 2007 and infrastructure investment plan to the tune of Rs. 733 crores (US$ 16.67 million) in the next three years. The turnover, nationwide coverage, reach, comprehensive range of telecom services and the desire to excel has made BSNL the No. 1 Telecom Company of India. BSNL Registered Office Bharat Sanchar Bhavan Harish Chandra Mathur Lane Janpath, New Delhi-110 001 Bharat Sanchar Bhavan Harish Chandra Mathur Lane Janpath, New

BSNL Corporate Office

Delhi-110 001

To become the largest telecom Service Provider in Asia.

i. To provide world class State-of-art technology telecom services to its customers on demand at competitive prices. To Provide world class telecom infrastructure in its area of operation and to contribute to the growth of the country's economy.



To be the Lead Telecom Services Provider. To provide quality and reliable fixed telecom service to our customer and there by increase customer's confidence.

To provide mobile telephone service of high quality and become no. 1 GSM operator in its area of operation. To provide point of interconnection to other service provider as per their requirement promptly. To facilitate R & D activity in the country. Contribute towards: National Plan Target of 500 million subscriber base for India by 2010. Broadband customers base of 20 million in India by 2010 as per Broadband Policy 2004. Providing telephone connection in villages as per government policy. Implementation of Triple play as a regular commercial proposition.

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i. ii. iii. iv.

Dear Customers, I take privilege in apprising you that in our constant endeavour to offer ever new Value Added Services (VAS) to our customers, we are presenting 1 st integrated mobile advertisement service for the first time in India. The service is being launched initially in the West Zone covering states of Gujarat, MP, Maharashtra, Chhattisgarh & Goa and will be soon extended to other states. Mobile customers of BSNL can register for Mobile Advertisement Service by

calling Toll Free Short Code 51235 or logging on to WAP site through their mobiles. Access to these channels is free for mobile subscribers. Delivery of advertisement to subscribers will be free of cost. In fact, in some cases, BSNL may give gratification in terms of free talk time etc. to the subscribers who agree to receive these services. We have also launched VoIP service in North & West Zones. Broadband customers can also enjoy services like Video Surveillance, Video Tutoring, Entertainment Portal & Net PC. From 1 st May, 2009, we have reduced Inter-circle call charges from all types of PCOs by 50%. We have also launched the scheme to provide one rent free Landline or WLL connection to such landline customer of BSNL whose average monthly bill is Rs. 500/-. Make good use of this opportunity. We have also waived of security deposit for Broadband connections for plan ranging upto Rs. 500/-. Discounts are also being offered for usages beyond applicable free limit under Home / Business Plans. 20% discount on Broadband rental as well as usages has been extended to visually impaired customers. Safe Custody Charges for temporary suspension of service have been drastically reduced to Rs. 50/- and Rs. 30/-per month in urban and rural areas respectively. Tariff for bulk SMS facilities have been rationalized from 1 st June, 2009. Our 2G Mobile Customers, who are possessing 3G Handsets, can experience the joy of video incoming

calls free of cost for a period of 3 months. Make use of this offer and become empowered with latest technology innovations. We would welcome your valuable feedback and suggestions to enhance 3G performance. Please keep visiting our website for information on various services and promotional offers being provided or being launched by us from time to time. With good wishes, [ Kuldeep Goyal ]

Corporate structure of BSNL Board consists of CMD & Five full time Directors, Human Resource (HR), Consumer Mobility, Consumer Fixed Access, Finance, Enterprise, who manage the entire gamut of BSNL operations. There are five other Directors in the full Board of BSNL.

CMD - Shri Kuldeep Goyal

Shri Kuldeep Goyal has taken over as Chairman & Managing Director of BSNL on August 1, 2007. Shri Kuldeep Goyal joined the Indian Telecommunication Service of Govt. of India in 1972. He is an Engineering Graduate from IIT Roorkee. Just prior to taking over as CMD, BSNL, Shri Goyal has worked as Director (Planning & New Services) and was responsible for planning and execution of strategy for expansion of BSNL's network. With more than 35 years of service, Shri Goyal has vast experience in telecom sector viz. planning, installation, operation and maintenance of wirelines and wireless services, data services, computerization of various activities in telecom network and provision of value added services. While working as chief General Manager, Maharashtra Telecom circle, he was in charge for operations, planning and expansion of telecom

network of the largest circle of BSNL and contributed to rapid growth of telecom networks in Maharashtra and Goa. During his short tenure of ten months as Executive Director, MTNL Mumbai, he was able to double the connections in GSM network of MTNL Mumbai and MTNL's market share was enhanced from 8.93% to 15.5%. During his tenure, broadband service was also started in January 2005 and 40000 subscribers were enrolled during a short period of nine months. Shri Goyal has worked in Yemen on a foreign project through Telecommunications Consultants India Ltd. He was also a Member of National Working Group of ITU-T Study Group 2 on operational aspect of service, provision and performance of telecom networks and participated in meeting of ITU-T Study Group 2 at Geneva. Shri Goyal has delivered a number of talks on various topics relating to telecom in various forums like GSM Association, Institute of Engineers, Institute of Electrical and Telecommuincations Engineers, CII, Door Darshan and A.I.R. Some of

his articles - "Telecommunication Industry at a Glance", "Universal access - An international perspective" and "Trade in Telecommunications" have been published in Telecommunications Journal. Director - Consumer Fixed Access(CFA)- Shri Rajesh Wadhwa

Shri Rajesh Wadhwa took over as Director (Operations) in BSNL on 1st August 2008. Shri Wadhwa is a B. Tech in Electrical Engineering in first class with distinction from I.I.T. Delhi. He has also done MBA from Faculty of Management Studies, University of Delhi. He joined the Department of Telecommunications, Government of India through Indian Telecommunications Services Group ‘A’ in December 1975. Since then he has worked in various capacities in different units of DoT/ BSNL/MTNL and has versatile experience covering almost all the fields in telecommunications including

operations, development and management of landline and mobile networks, sales and marketing and financial management etc. Before joining as Director (Operations) on the BSNL Board, he was working as Chief General Manager (North) in Mahanagar Telephone Nigam Ltd., Delhi and had also worked as Executive Director, MTNL, Delhi for sometime. In MTNL, he had been mainly responsible for provision, operations & maintenance of landlines and broadband services, mobile services, management of transmission and leased line network, optical fibre network, marketing and distribution channels and revenue management. He was actively involved in extensive induction of IT enabled computerized Operational and Customer Interface Systems and for introducing the concept of paperless working in many areas. As Director (Operations), BSNL, he is mainly responsible for improving the Systems and Methods to achieve optimal performance and maximum utilization of BSNL's extensive country-wide Infrastructure and network. He is also responsible

for achieving short-term and long-term business interests of the Company by way of high customer satisfaction and timely provision of satisfactory and quality services through close coordination with various field units. He is also responsible for induction and adaptation of new technologies and managing technological changes and providing state-of-the-art modern and world class integrated telecom services in the highly competitive environment. Director - Consumer Mobility(CM)-Shri R.K.Aggarwal

Shri Rakesh Kumar Agarwal has done his B.E. from Indian Institute of Science, Bangalore in 1973 and then M.Tech in Communications from IIT Delhi in 1975. Thereafter he joined Department of Telecommunications and worked in various fields of telecommunications. He did installation of C-400

Cross Bar Exchanges till 1983. He was sent to France for training for the installation of Digital Electronic Exchange of E-10B make in 1983 and thereafter worked as Deputy General Manager (Installation) for E-10B Exchanges in MTNL, Mumbai from 1983 till 1991. He was DoT representative for the System Selection Committee set up to finalise gateway switches for VSNL. During 1990 he represented India for APT Conference in Indonesia. He was also deputed as Project Director, TCIL to Sultanate-of-Oman from 1991 to 1996 where he handled all the projects related to setting up the external plant network for copper cable and Optical Fibre Network in Sultanate-of-Oman. From 1996-98 he worked as Chief General Manager, Andaman & Nicobar Telecom Circle and thereafter handled the charge of Jaipur Telecom District, Rajasthan from 1998-99. He was posted as General Manager (Development) in Pune in 1999 and was incharge of complete planning and installation of all switching and transmission network in Pune District. He was also in-charge of

computerization as well as introduction of new services in the network in Pune. He was closely involved with planning, evaluation of tender as well as implementation and maintenance of GSM Mobile Services in Maharashtra since 2002. As Chairman of the Validation Committee he successfully carried out the validation of mobile switch for West Zone installed at Pune. He was incharge of all the Central Platforms for GSM Mobile Services for West Zone installed at Pune namely pre-paid platform, billing system and value added services for mobile. Later on he finalized expansion of mobile network in West Zone for 4 million lines and was involved in the commissioning and maintenance of GSM Mobile Network. He was also closely involved with the setting up of Call Centre at Pune for handling Customer Care and Marketing of Mobile Services till May, 2006.In June, 2006, he was posted as Chief General Manager, BSNL Bihar Telecom Circle. He has taken over the charge of Director (Planning & New Services) in BSNL Board w.e.f. 11th April, 2008.

Director (Enterprise) - Shri Rajendra Singh

Shri Rajendra Singh joined BSNL Board as Director (Commercial & Marketing) on 7th November, 2007. After the restructuring in BSNL in May, 2009, his designation has been changed as Director (Enterprise), along with the change of responsibilities. Shri Rajendra Singh belongs to 1972 batch of Indian Telecom Service. He obtained his Bachelor's Degree in Electrical Engineering in 1972 from Punjab Engineering College Chandigarh and joined the Department of Telecommunications in March 1974. Before joining the BSNL Board, during his more than three decades of service, he successfully held various important and prestigious positions in the Department of Telecommunications, MTNL and BSNL. During his tenure as the Chief General Manager of Himachal Pradesh and Punjab Telecom

Circles, these Circles recorded significant growth, both in terms of quality and quantity. While working at different positions, he acquired vast experience and knowledge in various streams of telecommunications. He worked on various key projects in Saudi Arabia and Malawi (Africa) during his deputation to TCIL and has a track record of completing the TCIL projects before time, which resulted in higher profit margins for TCIL. During his illustrious career, he has undergone several trainings in India, Japan and U.K. He also participated in a Study Group meeting at ITU HQ Geneva, Switzerland in 2002. As Director (Enterprise), BSNL Board, he is responsible for formulating and implementing policies for sustainable growth of the Enterprise & Wholesale businesses and managing the core network. Enterprise customers include small, medium and large Corporates, Central / State Government Departments and PSUs. The wholesale business covers Indian and International carriers and ISPs. All deals pertaining to the international

long distance and national long distance network fall within this jurisdiction. His core network responsibilities include Procurement, Installation, Commissioning and Operation & Maintenance of all transmission equipment as well as Planning, Installation, Maintenance and Management of all MPLS core network. As head of these businesses, he is responsible for the creation of innovative and affordable products, superior sales, marketing & customer service and excellence in network operations. Director (HR)- Shri Gopal Das

Shri Gopal Das has taken over as Director(HRD) in BSNL on 4th October 2007. He is responsible for formulating and implementing policies pertaining to Establishment, personnel, industrial relations, training, restructuring and other HR related affairs.

He obtained his B.E. Degree with honors from Banaras Hindu University in the year 1972. He joined Department of Telecommunications, Government of India through Indian Telecommunications Services Group 'A' Service in June 1975. Prior to his present assignment Shri Das was Chief General Manager, (Wireless Services) in Mahanagar Telephone Nigam Limited at Mumbai. He has vast experience of 32 years in Telecom Industry in the Department of Telecommunications and Mahanagar Telephone Nigam Limited in different capacities. He has received training in Operation and Maintenance of Electronic Exchanges in France and he was also one of the members of the Special Study Group of ITU for Mobile Network relating to IMT 2000 and beyond. Shri Gopal Das was deputed in Kingdom of Saudi Arabia as Project Director for handling the various Telecom projects in the city of Dammam during the period from 1987 to 1992. He has also worked on Deputation in Nigeria for about 3 years as Project

Director and handled many Optical Fibre and transmission projects. Shri Das has visited different countries like USA, UK, France, Australia, Singapore, Korea etc. to get exposure of management of telecom systems at international level. During his tenure in Department of Telecommunications and Mahanagar Telephone Nigam Limited, he worked in various capacities as Area Director, General Manager and Chief General Manager and possesses wide experience in Operations, maintenance and development of telecom network including functions related to personnel, commercial, marketing and project implementations. Right from inception of GSM network in MTNL Mumbai, as General Manager, he was actively involved in planning, installation and operation of GSM network and while working as Chief General Manager (Wireless Services), he was responsible for planning installation, operation and maintenance of GSM and CDMA networks an

contributed to the rapid growth of Wireless network in MTNL, Mumbai.

Shri J.S.Deepak, I.A.S., Govt. Director

Shri Deepak, is M.Sc. in Electronics from Bangalore University and MBA from Indian Institute of Management(IIM) Ahmedabad with specialisation in Marketing and Finance. He is working as Joint Secretary (Telecom) in the Government of India, Ministry of Communications and IT,Department of Telecommunications, handling the following responsibilities:•

Formulation and Implementation of National Telecom Policy,

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Rural Telephony and convergence issues Matters relating to FDI and investment promotion in the telecom sector

WTO matters and bilateral issues dealing with telecommunications

Setting up of Telecom Centres of Excellence in PPP mode

Organising India Telecom 2008 and other promotional events in the telecom sector

Administrative, Operational and policy matters relating to BSNL and MTNL

Administration of the TRAI Act and other administrative matters relating to TRAI and TDSAT

Issues relating to auction of 3G and Wi-Max Spectrum.

Belong to 1982 batch of Indian Administrative Service(IAS) and have 25 years experience working in the Government of UP and different organisations including Principal Secretary, Industrial Development, Export Commissioner Govt. of UP,

Managing Director UP Export Corporation Limited, Deputy Managing Director State Industrial Development Corporation, UP. From 1997 to 2002, worked as Consultant with the Policy Project, US Agency for International Development, Washington DC. He is also the Government Nominee Director on the Board of Directors of MTNL and Millennium Telecom Limited, a subsidiary of MTNL. Shri P.K.Mittal, Govt. Director

Shri. P.K.Mittal has done his B.Sc (Electronics), Electrical Engineering from Delhi College of Engineering, University of Delhi. He joined the Department of Telecom in 1981. He has more than 27 years of experience with department of Telecom. He is presently responsible for implementation and monitoring or access service licences in the country.

He has extensive experience of policy formulation and implementation for liberalisation of telecommunications service sector, licensing and regulation of various services. He has been associated with formulation of policy and licensing framework for National Long Distance services, International Long Distance Services, Data Services, Basic Services and Unified Access Services. He has vast experience in planning, installation, commissioning and management of telecommunications systems and networks. He also has experience in standardisation of telecom equipment and international relations. He has been a member of the governing council of Software Technology Parks of India (STPI) and ERNET and has been a Government Director on the Board of Directors of HTL. Prior to joining the Department of Telecom, he has worked in private sector for three years.

Shri Mahesh Shah, Director

Shri Mahesh Shah is a B.Com., LLB., FCA, FCS, FICWA, MBA[USA], MBIM[UK]. He entered upon the office of Director of the Company wef 20.2.2008. He is a Corporate Advisor on Company Law, Finance, Tax, Audit, Corporate Governance, Costing, Capital Market, Restructuring etc. He was very closely associated with all the professional bodies such as ICSI and ICWAI in various capacities such as Central Council Member, President, Vice-President; and is a former Member of Accounting Standard Board of the ICAI. He is a Member of the Technical Group for Depository System, Ministry of Finance, Government of India. Also associated with various trade bodies such as FICCI, ASSOCHAM, ICC etc., as Member of various committees. Has also authored a book titled Guide to Non Banking Financial companies, Procedure and Regulations. He has participated in

large number of national and international seminars and presented papers. Is actively associated with many social bodies such as Bharat Relief Society, Bharatiya Vidya Bhawan, IRC, Chinmaya Mission etc. Dr. S.K.Kak, Director

Dr.Kak, is an M.Tech in Electronics Engineering [Microwave Engineering] and Ph.D in Electronics Engineering [Digital Communications] is ViceChancellor of chaudhary Charan Singh (CCS) University, Meerut, Uttar Pradesh. He entered upon the office of Director of the Company wef 20.2.2008. His areas of interest include Communication systems /Design, digital and Data communication, Computer Networking, Optical communication and Signal Processing. Has more than 34 years of Research Experience in the fields of Communication Engineering, Communications systems, Optical and Fire Optic communication, Data Networks, Signal processing and AI Engineering and Expert Systems. He was instrumental in designing and installation of Campus wide Telephone Network and Computer network in BHU. Also possess very rich experience in Administration. Has delivered more than 22 research papers in international seminars; and

participated in over 30 workshops, seminars etc. Held important assignments such as Chairman, PDR of VSAT Monitoring system for DRDO 2004, Chairman, PDR, FLIR for ALH Version of NAG 1996 etc., to name a few. Also held important positions in various scientific and educational institutions of national importance. Sanjiv Gupta, Director

Shri Sanjiv Gupta, 46, an alumnus of IIT Delhi, has had a long and distinguished career in marketing and operations in diverse categories. A Chemical Engineer, Shri Sanjiv started professional career with Hindustan Lever Limited in 1984 and very quickly moved across the organisation in Sales and Marketing. In the last two years of his stint, he was the National Media Manager for the whole Unilever Group in India to consolidate buying and negotiation across all group companies and profit

centres to tackle the imminent privatization and mushrooming of media. He joined the Coca-cola company in India in 1997 as Vice-President Marketing and was instrumental in providing a bold new direction to its marketing campaigns; connecting with consumers with relevant brand messages like never before"! Following a successful inning in marketing, Shri Sanjiv took over as Head of Operations for the company-owned bottling operations of Coca-Cola in India. He was elevated as the Deputy President of Coca-Cola India Division in April 2002, with above 60 plants under his supervision. During this period, he brought about significant operational improvements at the marketplace, resulting in the company reaching the break-even profit stage in 2001-2 and the India Division receiving the prestigious Woodruff Cup in 2002. He steered the company's owned bottling as well as franchise operations and led the Indian operations to the country's premier total beverage company. Under Shri Gupta, the Coca-Cola company was poised to change the beverage

landscape once again with an exciting range of new product offerings in Juice, Carbonated Soft Drinks and numerous Packaging innovations. The company in India has consolidated its leadership position of a 60.2% Market Share and is a strategic market for the overall Coca-Cola Company. Shri Sanjiv is now associated with a Infrastructure Fund focussed on the growing infrastructure sector in India. He has delivered lectures in national and international forums and is actively associated with various commerce and trade bodies such as FICCI, CII etc., in various capacities.

1.3 HRD

Human Resources Development

With a corporate philosophy that considers Human Resource as the most prized assets of the organization, it's natural for BSNL to continually hone employee skills, enhance their knowledge and their expertise and their aspirations to fruition. Even as BSNL goes about conducting its business activities, it lays emphasis on constant enhancement of knowledge and skills through regular training programmes. Bharat Sanchar Nigam Limited has a vast reservoir of highly skilled and experienced work force of about 3,57,000 personnel. We believe that our staff, which is one of the best trained manpower in the telecom sector, is our biggest asset. We believe that our future depends on our staff who provide services to our valued customers and stay in touch with them. To meet the technological challenges, employees are trained for technology up-gradation, modernization, computerization etc in BSNL's training Centers spread across Country. These

centers are properly equipped with the requisite infrastructure facilities such as Lecture rooms, modern audio-visual aids, libraries, hostels etc. To apex training centers of BSNL i.e. Advance level Telecom Training Center (ALTTC) at Ghaziabad and Bharat Ratna Bhimrao Telecom Training Center at Jabalpur are comparable to any world class Telecom Training Center. Moreover, 43 zonal training centers and a National Academy of Telecom Finance and Management have been running for several years now. Different curriculum run in these centers to impart technology based training, training for Attitudinal change, basic educational and skill development program etc.

1.3.1 Organization
Designation CMD Name KULDEEP GOYAL Director(Enterprise)RAJENDRA SINGH Director(Finance) GOPAL DAS Director(Human GOPAL DAS Resource) Director(Consumer Rajesh Fixed Access) Wadhwa

Phone (Office) Fax No Email 23372424 23372444 cmdbsnl@b

23734064 23734166 dir.enterpri

23714141 23314141 dirfin@bsn 23734070 23734072 dirhrd@bsn

2303714 23734242 diro@bsnl. 2 23738999 Director(Consumer R.K.Aggarwal 23734073 23734075 dirplg@bsn Mobility)

Company Secretary H.C.PANT & GM(Legal)

23353395 23353389 csgml@bsn

1.3.2 STAFF
Distribution of Group-wise staff strength of BSNL (numbers) as on 31st March 2009 is indicated below:


Bharat Sanchar Nigam Limited, the largest Public Sector Undertaking of the Nation, is certainly on a financial ground that's sound. The Company has a net worth of Rs. 88,128 crores (US$ 22.02 billion), authorised equity capital of Rs. 10,000 crores (US $ 2.50 billion), Paid up Equity Share Capital of Rs. 5,000 crores (US $ 1.25 billion) and Revenues is Rs. 38053 crores (US $ 9.51 billion) in 2007-08. (Note: 1 US $ = 40.02 INR as on 31-03-2008)

Revenue US$ 9.67 billion (2007)


Gross Investment in Fixed Assets
The BSNL is making substancial investment year to year for its network expension and mordenisation. During the current financial year BSNL has made the gross investment of Rs. 7180 crore ( US $ 1.79 billion) in Fixed Assets. These investments have been financed by the internal accruals.

BSNL has Gross Fixed Assets of over Rs. 124578 Crores (US $ 31.13 billion) as on 31.03.2008.


Bharat Sanchar Nigam Limited has got net fixed assets valuing more than Rs. 54698 Crores (US $ 13.67 billion), which are in the form of Land, Buildings Cables, Apparatus & Plants etc. as on 31.03.2008.

1.6 Growth Plan
 The telephone connection shall be provided on demand and it shall be sustained.  The Network shall be made fully digital. All the technologically obsolete analog exchanges will be replaced with digital exchanges.  To provide digital transmission links up to all SDCAs.  Digital connectivity shall be made available to all the exchanges by 2007.  Extensive use of Optical fiber System in the local, Junction and long distance network so as to make available sufficient bandwidth for the spread of Internet and Information technology.  ISDN services shall be extended to all the district headquarters, subject to demand.  To provide Intelligent Network Services, progressively all over the country (major cities have already been covered).  To set up Internet Nodes progressively up to District headquarters level.  Upgrading existing STD/ISD PCOs to full fledged Public Tele-Info Centers (PTIC) for supporting Multi media capability and Internet Access.  Replacement of life expired, analogue coaxial and radio systems.

 Introduction of Wireless technology (Supporting Internet Access) and optical fiber technology in subscriber loop.  Introduction of latest telecom services like National directory enquiry, computerization etc.  Cellular Mobile Service 'Cell One' of BSNL was launched on 19th October 2002 . The scheme will cover 4 million customers in two phases. Phase-I will cover about 1.5 million customers covering about 1000 cities during 2002-03, which will be expanded to 4 million in phase-II.

1.7 Social Commitment

BSNL is committed to provide quality Telecom Services at affordable price to the citizens of the remotest part of the Country. BSNL is making all effort to ensure that the main objectives of the new

Telecom Policy 1999 (salient points indicated below) are achieved: Access to telecommunications is of utmost importance for achievement of the country's social and economic goals. Availability of affordable and effective communications for the citizens is at the core of the vision and goal of the new Telecom policy 1999. Strive to provide a balance between the provision of universal service to all uncovered areas, including the rural areas, and the provision of high-level services capable of meeting the needs of the country's economy; Encourage development of telecommunication facilities in remote, hilly and tribal areas of the country; Transform in a time bound manner, the telecommunications sector to a greater competitive environment in both urban and rural areas providing equal opportunities and level playing field for all players;


BSNL is the largest telecom operator in India and is known to everybody for Basic Telephony Services for over 100 years. Presently the Plain old, Countrywide telephone service is being provided through 32,000 electronic exchanges, 326 Digital Trunk Automatic Exchanges(TAX), Digitalized Public Switched Telephone Network (PSTN) all interlinked by over 2.4 lakh km of

Optical Fiber Cable, with a host of Phone Plus value additions to our valued Customers. BSNL's telephony network expands throughout the vast expanses of the country reaching to the remotest part of the country.

2.1.1 FLPP

FLPP (Fixed Line Pre-Paid Telephone)
FLPP (Fixed Line Pre-Paid)Service enables a subscriber to make calls from a prepaid account linked to his telephone number. Unlike the prepaid card 'ITC' service, where the authentication is done every time through a 16-digit PIN the authentication of FLPP is linked to his telephone line & the user is not required to dial the Account

number/ PIN for authentication making it simpler to use. Fixed Line Prepaid service offers:

Conversion of fixed line to Pre Paid and get rid of telephone bills.

Easy de-linking from telephone line when prepaid is not required on any number

No need to dial Account number/ PIN every time you make a call.

STD/ISD Facility On Line balance enquiry 'Follow on feature' on no reply, busy and called party release to dial another number for subscribers other than PCO.

Easy recharge and no problem of bills

Free Level 1 service like 100, 101, 102 etc. available.

Free Level 1 IN services which are free to endcustomers like Free Phone etc. are available.

There can be four types of FLPP accounts namely

PCO FLPP Account, PCO Local FLPP Account, General FLPP Prepaid Account and General FLPP Prepaid + Post paid Account.


Cellular Service Overview

India's fastest growing cellular service , along with postpaid and prepaid services brings cellular telephony to the masses, through innovative technology and strategic pricing. This ambitious service uses state-of-the-art GSM technology to attain global excellence and leadership in business. Our entry into this sector has brought GSM cellular service at an affordable cost to the common man. All serving a single objective, to provide better communication to millions across India. Customers have reposed tremendous faith in BSNL and it has enrolled over 30 Lakh Cellular customers

within ten months of launch of Cellular service, an unprecedented mark in Indian Cellular Market. Why should you choose BSNL Mobile?

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For the first time in the country, all major towns and cities are covered through our network All major national and state highways are covered National and International SMS facility International roaming available for more than 300 networks across the world. See list>> The facility of one number roaming across the country Appropriate and reasonable tariff packages to suit every pocket Absolute transparency in billing. All regular features of cellular telephony, such as SMS as well as advanced features like MMS are available. 24 Hour helpline all across the country. The only Mobile service available through out the country including Jammu and Kashmir and North Eastern states like Arunachal Pradesh, Nagaland, Mizoram etc.

BSNL Service Plus: CellOne provides a number of Value Added Services. These services helps BSNL serve you better & enhance the ease & quality of communication thus bringing global connectivity at your doorstep.

Voice Mail Service Value Added Services SIM Based service SMS based Services Short Message Service (SMS) Group Messaging National & International roaming Call forwarding Corporate Virtual Private Network Call conferencing Friend and Family Talk Call waiting and Call holding facility Unified Messaging Services: This provides Voice mail, FAX, e-mail, text to voice services on your mobile phone. So stay in touch with your nears and dears by means you like the most. Wireless Application Protocol (WAP): Surf WAP enabled websites on Internet using this service.


BSNL is India's no. 1 Internet service provider with more than 17 lakh subscribers, providing Internet service throughout the entire country (except in New Delhi and Mumbai) under the brand name of "Sancharnet". Sancharnet provides free all India roaming and enables it's users to access their accounts, using the same access code (172233) and user ID from any where in the Country. In order to make Internet available through out the length and breadth of the Country Internet Dhabas are being commissioned at all the Block Headquarters. BSNL has also started DIAS and Account free internet access (CLI based) facility on few select cities recently. BSNL has launched "SANCHARNET CARD" recently. The Sancharnet Card" is a prepaid Internet Access Card with following features for customers:

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Self-register for internet access with your choice of userid Renew your existing Sancharnet Account Wide Range of Internet Access Packages

Web-Hosting Service is also provided by the BSNL. It allows customers to host their static or dynamic web-sites on BSNL servers. Web hosting service provides basic features like Web-space (Data

Storage) on servers for hosting HTML pages with browser supported MIME types, Primary or Secondary Domain Name Hosting, Server Side Scripting: Perl, Java Servlets, JSP, Database Access( MySQL), Email Access and Web-email, Multiple Email IDs as per the plan, Ftp access for uploading and downloading pages as per the plan, Continuous usage billing for Web, Messaging and FTP etc. SMS and BULK SMS Services It allows you to send SMS using Sancharnet Email service. Sending SMS using Sancharnet account is very easy and cost effective. There is no need of a mobile phone to send SMS. Moreover it is easy to type a message on computer keyboard.


BSNL is in the process of commissioning of a world class, multi-gigabit, multi-protocol, convergent IP infrastructure through National Internet Backbone-II (NIB-II), that will provide convergent services through the same backbone and broadband access network. The Broadband service will be available on DSL technology (on the same copper cable that is

used for connecting telephone), on a countrywide basis spanning 198 cities. In terms of infrastructure for broadband services NIB-II would put India at par with more advanced nations. The services that would be supported includes always-on broadband access to the Internet for residential and business customers, Content based services, Video multicasting, Video-ondemand and Interactive gaming, Audio and Video conferencing, IP Telephony, Distance learning, Messaging: plain and feature rich, Multi-site MPLS VPNs with Quality of Service (QoS) guarantees. The subscribe will be able to access the above services through Subscriber Service Selection System (SSSS) portal. Key Objectives

To provide high speed Internet connectivity (upto 8 Mbps) To provide Virtual Private Network (VPN) service to the broadband customers To provide dial VPN service to MPLS VPN customers. To provide multicast video services, video-ondemand, etc. through the Broadband Remote Access Server (BRAS). To provide a means to bill for the aforesaid services by either time-based or volume-based billing. It shall provide the customer with the option to select the services through web server To provide both pre-paid and post paid broadband services

Technical Capability of the Backbone The Broadband Service will be given through the state of the art Multi Protocol Label Switching (MPLS) based IP Infrastructure, which is designed to provide reliable routes to cover all possible destinations within and outside the country. Layer 1 of the network will consist of a high speed Backbone comprising of 24 powerful Core Routers connected with high speed 2.5 Gbps(STM-16) links. The routers are located on the national DWDM network interfacing at STM-16 optical level to provide for high transmission speeds.

What advantage does MPLS have over other Technologies? MPLS VPN is a technology that allows a service provider like BSNL to have complete control over parameters that are critical to offering its customers service guarantees with regard to bandwidth throughputs, latencies and availability. Services available through Broadband

• •

High speed Internet Access: This is the alwayson Internet access service with speed ranging from 256 kbps to 8 Mbps. Multicasting: This is to provide video multicast services for application in distance education, telemedicine etc Dial VPN Service: This service allows remote users to access their private network securely over the NIB-II infrastructure. Video and Audio Conferencing: Content based Services: Like Video on Demand, Interactive Gaming, Live and time shifted TV


Remote Area Business Message Network provides instant data communication between computers and data terminals. This is a satellite based network that provides communication to any remote part of India.

The network consists of the Master Earth Station along with the Packet Switch located at Sikandarabad (U.P) and customer terminals known as micro earth stations or VSATs (Very Small Aperture Terminals) located at customer premises. VSATs are linked to the Master Earth Station through the Satellite. Customers can connect their data terminals to the VSATs and transmit data. System Concept is shown in the diagram below:

VSAT Details
VSATs are supplied by M/s India SATCOM Ltd. Bangalore. Cost of a VSAT is about 3.5 Lakhs. VSATs are readily available. Each VSAT provides 2 ports for connecting data terminals.

Services on RABMN
Interactive data communication at speed up to 9600 Bps Access to Packet Switched public Data Network(Inet) Access to International Data Networks through Gateway Packet Switch(GPSS) of VSNL Access to National /International Telex Networks PSTN dial-out facility through Inet

Access to Internet Access to HV NET

Satellite based Packet Switched Data Service using Spread Spectrum Technology Use of very small earth station terminals at customer premises Provides interference free service and security in data transmission Terminals available with Asynchronous/ X.25 Protocol.

Applications :
For business industries in remote locations Banking Network Reservation System for Airlines/Railways/Hotels Stock Exchange Information Remote Monitoring & Control Disaster relief operation

Benefits :
Instant communication to any part of India/World Terminals can be located anywhere including hilly regions and islands Faster installation Real time applications

Error free, accurate and reliable transmission. Elimination of last mile problem of cable pair and overhead lines

2.6 BSNL introduces 3-G mobile services

Tariff for 3G mobile service Initial SIM Charges for both postpaid and prepaid service: Sl. Particulars Tariff A SIM 1 MRP of 3G USIM (Incl. of S. T in 59 Rs.) 2 Service Tax @ 10.30% in Rs. 5.51 3 SIM Price in Rs. 53.49 4 Talk Value with SIM in Rs. 0 5 Validity in days 0 B Activation Postpaid Prepaid 1 MRP of Activation Vr. in Rs. 120 (Incl. of S.T) -

2 3 6 7

8 C

Service Tax @10.30% in Rs. FMC/Activation Voucher Price in 225 Rs.(Excl of ST)* Talk Value in Rs. 125 Validity in days As per Voice, SMS charges, other plan terms and conditions 225 Migration Charges from 2G to Nil 3G and vice versa in Rs.

11.21 108.79 150 30 Prepaid General Nil




Basic Telephone (Bfone) Total Number of as on 3,01,22,269 connections 30.09.08 WLL (Tarang) Total Number of as on 46,96,641 connections 30.09.08 Village Public Telephones Total Number of as on 5,54,928 Telephones 31.07.09 Public Telephones (Local, STD and Highway) Total Number of Public as on 19,31,182 Telephones 30.09.08 STD Stations as on Number of STD Stations 33,206 30.09.08 Transmission Systems as on 30.09.08 Transmission Systems Digital (Route kms) (Route kms) Coaxial 6,024 Microwave 50,430 UHF 45,130 Optical Fiber 5,60,086 Satellite Based Services (as on 30.09.08) MCPC-VSATs 82 IDR Systems (2 Mb/ 8 Mb) 99/38

3.2 Mobile Services

(As on 30.06.2009)

Total number of 2G connections Total number of 3G connections District Headquarters covered


49,088,514 10, 745


618(All covered) 3,21,97 21,953 56,302(out of 60,519) 77,665(out of 1,240,77) 43,779(out of 54,731)

Total number of villages covered Total number of Town/cities covered National Highway covered (Km) State Highway covered (Km) Railway route covered (Km)

3.3 Customer Care

Several Steps have been taken at BSNL to augment the quality of customer care to international standards Access round the clock help at following toll free numbers
• • • •

Dataone Broadband '1600-424-1600' PSTN Call Center '1500' (in select states) Sancharnet Help Desk '1957' CellOne all India Help '9400024365'

All BSNL Customer Service Centers (CSCs) now remain open on all seven days from 8.00 AM to 8.00 PM without any break for all activities.



Telecom Circles Andaman & Nicobar Telecom Circle Andhra Pradesh Telecom Circle Assam Telecom Circle Bihar Telecom Circle Chhattisgarh Telecom Circle Gujarat Telecom Circle Haryana Telecom Circle

Metro Districts Calcutta Chennai Project Circles Eastern Telecom Project Circle Western Telecom Project Circle Northern Telecom Project Circle Southern Telecom Project Circle IT Project Circle, Pune

Himachal Pradesh Telecom Circle Jammu & Kashmir Maintenance Regions Telecom Circle Jharkhand Telecom Circle Eastern Telecom Maintenance Region Karnataka Telecom Circle Western Telecom Maintenance Region Kerala Telecom Circle Northern Telecom Maintenance Region Madhya Pradesh Telecom Southern Telecom Circle Maintenance Region Maharashtra Telecom Specialized Telecom Units Circle North East-I Telecom Data Networks Circle

BSNL is divided into a number of administrative units, termed as telecom circles, metro districts, project circles and specialized units, as mentioned below: Telecom Circles Metro Districts Andaman & Nicobar Telecom Circle Calcutta Andhra Pradesh Telecom Circle Chennai Assam Telecom Circle Project Circles Bihar Telecom Circle Eastern Telecom Project Circle Chhattisgarh Telecom Circle Western Telecom Project Circle Gujarat Telecom Circle Northern Telecom Project Circle Haryana Telecom

Circle Southern Telecom Project Circle Himachal Pradesh Telecom Circle IT Project Circle, Pune Jammu & Kashmir Telecom Circle Maintenance Regions Jharkhand Telecom Circle Eastern Telecom Maintenance Region Karnataka Telecom Circle Western Telecom Maintenance Region Kerala Telecom Circle Northern Telecom Maintenance Region Madhya Pradesh Telecom Circle Southern Telecom Maintenance Region Maharashtra Telecom Circle Specialized Telecom Units North East-I Telecom Circle Data Networks North East-II Telecom Circle National Centre For Electronic Switching Orissa Telecom Circle Technical & Development Circle Punjab Telecom Circle Quality Assurance Rajasthan Telecom Circle Production Units Tamil Nadu Telecom Circle Telecom Factory, Mumbai UP(E) Telecom Circle Telecom Factory, Jabalpur UP (W) Telecom Circle Telecom Factory, Richhai Uttaranchal Telecom Circle Telecom Factory, Kolkata West Bengal Telecom Circle Other Units Training Institutions Telecom Stores Advanced Level Telecom Training Centre North East Task Force Bharat Ratna Bhim Rao Ambedkar Institute Of Telecom Training Telecom Electrical Wing National Academy of Telecom Finance and Management Telecom Civil Wing Regional Telecom Training Centres Circle Telecom Training Centres District Telecom Training Centers.

BSNL (then known as Department of Telecom) had been a near monopoly during the socialist period of the Indian economy. During this period, BSNL was the only telecom service provider in the country (MTNL was present only in Mumbai and New Delhi). During this period BSNL operated as a typical staterun organization, inefficient, slow, bureaucratic, and heavily uinionised. As a result subscribers had to wait for as long as five years to get a telephone connection.The corporation tasted competition for the first time after the liberalisation of Indian economy in 1991. Faced with stiff competition from the private telecom service providers, BSNL has subsequently tried to increase efficiencies itself. DoT veterans, however, put the onus for the sorry state of affairs on the Government policies, where in all state-owned service providers were required to function as mediums for achieving egalitarian growth across all segments of the society. The corporation (then DoT), however, failed miserably to achieve this and India languished among the most poorly connected countries in the world. BSNL was born in 2000 after the corporatisation of DoT. The efficiency of the company has since improved. However, the performance level is nowhere near the private players. The corporation remains heavily unionised and is comparatively slow in decision making and implementation. Though it offers services at lowest tariffs, the private players continue to notch up better numbers in all areas, years after year. BSNL

has been providing connections in both urban and rural areas. Pre-activated Mobile connections are available at many places across India. BSNL has also unveiled cost-effective broadband internet access plans (DataOne) targeted at homes and small businesses. At present BSNL enjoy's around 60% of market share of ISP services.

Year of broadband
2007 has been declared as "Year of Broadband" in India and BSNL is in the process of providing 5 million Broadband connectivity by the end of 2007. BSNL has upgraded existing Dataone (Broadband) connections for a speed of up to 2 Mbit/s without any extra cost. This 2 Mbit/s broadband service is being provided by BSNL at a cost of just US$ 11.7 per month (as of 21/07/2008 and at a limit of 2.5GB monthly limit with 0200-0800 hrs as no charge period). Further, BSNL is rolling out new broadband services such as triple play. BSNL is planning to increase its customer base to 108 million customers by 2010. With the frantic activity in the communication sector in India, the target appears achievable.

BSNL is a pioneer of rural telephony in India. BSNL has recently bagged 80% of US$ 580 m (INR 2,500 crores) Rural Telephony project of Government of India. On the 20th of March, 2009, BSNL advertised the launch of BlackBerry services across its Telecom circles in India. The corporation has also launched 3G services in select cities across the country. Presently, BSNL and MTNL are the only players to provide 3G services, as the Government is still in the process of auctioning the 3G spectrum to private players. BSNL has also launched a Entertainment Portal called BSNL Hungama Portal from where subscribers could download contents like music, music videos for free. Only Tamil,Kannada,Telugu & Hindi are provided at present. Hopes are there that the database could be expanded. BSNL charges a fixed monthly subscripton fee for this function.

During the financial year 2006-2007 (from April 1, 2006 to March 31, 2007) BSNL has added 9.6 million new customers in various telephone services taking its customer base to 64.8 million. BSNL's nearest competitor Bharti Airtel is standing at a customer base of 39 million. However, despite impressive growth shown by BSNL in recent times, the Fixed line customer base of BSNL is declining. In order to

woo back its fixed-line customers BSNL has brought down long distance calling rate under OneIndia plan, however, the success of the scheme is not known. However, BSNL faces bleak fiscal 2006-2007 as users flee, which has been accepted by the CMD BSNL. Presently there is an intense competition in Indian Telecom sector and various Telcos are rolling out attractive schemes and are providing good customer services. Access Deficit Charges (ADC, a levy being paid by the private operators to BSNL for provide service in non-lucrative areas especially rural areas) has been slashed by 37% by TRAI, w.e.f. April 1, 2007. The reduction in ADC may hit the bottomlines of BSNL. BSNL launched 3G services in 11 cities of country in 2nd march 2009.MTNL which operates in Mumbai and Delhi first launched 3G services in these cities.

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