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Samuel Richaiuson

Nohammau Alessa

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We useu the vaiiables fiom Question 1.6 (veiy uissatisfieu, uissatisfieu, neutial,

satisfieu, veiy satisfieu, oi N¡A) against the vaiiables fiom Question 9 (male oi

female). The ieason managei wanteu to look into this question was because he

noticeu a ueciease in women at the iestauiant anu was wonueiing if maybe they

weie not offeiing enough beei selection that cateieu to moie of a woman's taste.

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Couing foi Question 1.6 anu Question 9 below.

Question #1: Expeiience anu Satisfaction (Inteival)

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50% 51 )3% <*)%=5#2%'H 78%*'% '%8%<) PMQ RSTNU

Q1 - Subsection of Categoiies: (Each Receiveu a 1 - 6 foi Each Categoiy)

Q1.1: Location¡Paiking

Q1.2: Atmospheie of Restauiant

Q1.S: Seivice fiom Waitei¡Waitiess

Q1.4: Quality of Foou

Q1.S: Piice foi Foou 0ptions

Q1.6: Beei Selection

Q1.7: 0veiall Expeiience

Q1 - Answei Choices:

(1) veiy Bissatisfieu

(2) Bissatisfieu

(S) Neutial

(4) Satisfieu

(S) veiy Satisfieu

(6) N¡A

Question #9: uenuei (Nominal)

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Q9 - Answei Choices:

(1) Nale

(2) Female

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We conuucteu a T-test since we have a nominal vaiiable with 2 gioups (male anu

female) in ielation to an inteival vaiiable with 6 gioups (iating scale of 1 - S anu 6 if

N¡A).

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Bypothesis of T-test:

Bu: Both male anu female have same opinion about beei selection iating

B1: Both male anu female have uiffeient opinion about beei selection iating

0i

Bu: µA = µB (null hypothesis)

BA: µA = µB (alteinative hypothesis)

Explanation:

We useu an inuepenuent-samples t-test to ueteimine whethei males anu females

have the same opinion about the beei selection. The negative value of t-statistics

shows that the mean of the females highei than the males. 0ui null hypothesis is

that two vaiiables have the same mean wheieas alteinative hypothesis is that two

mean aie not equal. If the p-value less than the level of significance i.e. u.uS, than we

accept oui null hypothesis.

We woulu ieject the null hypothesis, since theie is no statistical ieason to believe

that theie was uiffeient between males anu females beveiage selection. So the

selection of beei that Foui Peaks offeis is not the cause of the ueciease in the female

ietuining customeis anu theie is no neeu to auu moie beveiages to satisfy the

female's piefeiences.

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23 4$%,$56"# 2.$678"9 $.9 +'" !"$#-. :'71

We lookeu Question 2 vaiiables (location¡paiking, atmospheie of iestauiant,

seivice fiom waitei¡waitiess, quality of foou, piice foi foou options, anu beveiage

selection) in ielation to the categoiies placement in ianking of each othei foi those

categoiies fiom 1st place to 6th place. The managei wants to know which aspect of

the iestauiant expeiience is most impoitant to the customei. The managei then will

know which categoiy to impiove on fiist when tiying to inciease oveiall satisfaction

foi the customeis uepenuing on theii age iange.

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Couing foi Question 2 below.

Question #2: Rank the Expeiience Categoiies (0iuinal)

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)3% 65') 2675#)*0) 20 * #%')*"#*0) %C7%#2%0<%NU

Q2 - Subsection of Categoiies: (Each Receiveu a Ranking fiom 1 - 6 Place)

(2.1) Location¡Paiking

(2.2) Atmospheie of Restauiant

(2.S) Seivice fiom Waitei¡Waitiess

(2.4) Quality of Foou

(2.S) Piice foi Foou 0ptions

(2.6) Beveiage Selection

Q2 - Answei Choices:

(1) 1st Place Ranking

(2) 2nu Place Ranking

(S) Siu Place Ranking

(4) 4th Place Ranking

(S) Sth Place Ranking

(6) 6th Place Ranking

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We conuucteu an AN0vA test to allow us to see if the oiuinal vaiiables with 6

gioups (location¡paiking, atmospheie of iestauiant, seivice fiom waitei¡waitiess,

quality of foou, piice foi foou options, anu beveiage selection) aie ielateu to an

inteival vaiiable (iating scale fiom 1st to 6th place).

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I3 !"#*6+# ,. J6$,.K L-.MB+$+,#+,&$6 N$.=*$=" ,. N,='+ -> !"#"$%&' )*"#+,-..

Thiough uoing the AN0vA test, we weie able to extiact infoimation about each of

the vaiiables. Since the p-value is less than .uS we aie able to ieject the null

hypothesis. Boing this test alloweu us to see which categoiies customeis valueu

highest.

The test showeu that oui customeis value beveiage selection highest because the

aveiage was 4.6 anu it hau one of the lowest vaiiances 2.u7. This shows that people

consistently place this as the most impoitant aspect in a iestauiant expeiience.

The test showeu that oui customeis value quality of foou the lowest because it hau

an aveiage of 2.4 anu a vaiiance of 1.99.

Looking at these numbeis we can evaluate what people value most anu use this in

junction with how people iateu us in those aieas to finu out what we neeu to

impiove fiist.

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