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S.Y.BBA(3RD SEM.) VIVEKANAND COLLEGE FOR BBA SURAT ORGANISATION BEHAVIOUR
PRESENTING BY: PATEL DHARA R. PATEL MILAN R. PATEL MOHMEDTALHA V. PATEL NEHA H.
PATEL REENA S.
59 73 74 75
VYAS BIJAL A.
In a simple word, conflict may be
understood as fight, war, collision or disagreement.
The conflict may be within an
individual when there is incompatibility between his or her own goal and event; may be between two individuals.
Conflict is a process that begins
when one party perceives that another party has negatively affected, or is about to negatively
THE PROCESS OF CONFLICT
Latent conflict Perceived conflict Felt conflict Manifest conflict conflict aftermath
Latent means exist but not yet
•Competition for scare resources •Communication barrier •Divergence of subunit goals and •Role ambiguities
Citing Collins, Paul Wehr observed
“Social life is above all struggle for power and status regardless of the type of structure. An inventible power differential between groups and between individuals, produce latent conflict in all social relations.”
conflict exists whenever individuals, groups, organizations or nations have difference that the other. can be arises when change
2. Perceived conflict:EXAMPLE: •FOR
This is the stage at which members
become aware of a problem.
of needs is perceived and tension begins as the parties begin to worry about what will happen. conflict may be perceived when latent conditions are not in existence in the system. Such a situation arises when one party perceives the other to be likely to thwart or frustrate his/her goal.
“Suppose the production manager hears the marketing manager saying that he requires more sales persons to achieve the set target for the year 2008-09. As the production manager also requires more mechanists to step up production, he perceives the likelihood of a conflict developing between him and the marketing manager. This is because, given the limited resources of organization, if more sales personal are hired, less money will be available to hire more mechanics for the production division.
involvement in a conflict creating anxiety tenseness, frustration and hostility is known as felt conflict.” perceived but actually felt and cognized.
For example: In consistancy in demand from the organisation and individual needs may create a conflict situation.
It is that stage when the conflict is not only Parties to the conflict feel that they have some
conflict among themselves.
parties become emotionally involved and begin
to focus on differences of opinion and opposing interest – sharpening perceived conflict.
tensions and frustration begin to crystallized around specific, define issues and people begin to build and emotional commitment to their position.
This is the stage where conflicts become
In this stage the two parties to a conflict
so a clear conflictful behaviour.
such as open aggression, apathy, sabotage, withdrawal and perfect obedience to rules. other words, the behaviour of conflicting parties includes the statements, action and reaction to each other.
If A does not interact with B, it may be either because A and B are not related in organizational sense, or because A has withdrawn a too stressful relationship, or because A is drawn away from the relationship by other competing demands upon his time.
5. Conflict aftermath
If the conflict is merely suppressed but
not resolved, the latent condition of conflict may be aggravated and explode in more serious form until they are rectified or until the relationship dissolves. This legacy of conflict episode is called “conflict aftermath”.
The conflict is genuinely resolved to the
By making more resources available to the organization. However, a more malevolent environment may precipitate new arises. The development of each episode is determined by a complex combination of the affect of the predicting episode and the environmental milieu.
satisfaction of all participants.
basis for a more relationship may be laid.
The participants in their drive for a more
I conclude that conflict cycle being a
continuous process is endless !!!!!........